Blue Islands

Not Verified | Comfortable enough flight which was fairly on time. We were surprised that there was no catering on this flight of about 2 hours. Only took hand baggage.

✅ Trip Verified | I was on the 09:00 SI 2258 flight to BHX from Jersey on 01/12/21. There was a technical fault and we had to turn around. This flight was then cancelled and I collected my luggage with no instruction as to what to do next. So I called Blue Islands and spoke to a representative who said the best she could do was put me on another flight SI 5554 to East Midlands due to leave at 14:10, but this was further delayed until 15:25. I landed at East Midlands at approximately 16:40. I then had to get a taxi to Birmingham airport costing me £89.22 meaning I did not get back to my car until around 19:00. I was given the impression by the representative that I would be eligible for some compensation to cover my extra expenses and time and that I should keep my receipts. That did not turn out to be the case. As Blue Islands operate outside of EU regulations I was not eligible for any compensation as per their terms and conditions. I double checked this a they were technically correct so I asked if it would be possible to have my taxi fee refunded at least as none of this was my fault. This was refused and simply said I should take it up with my travel insurance. It is neither their or my fault that I am out of pocket. I've never known such poor customer service from a company. At least 6 of us fly to Jersey every year and we will certainly not be using Blue Islands again.

✅ Trip Verified | Jersey to Southampton. I bought duty free onboard using my debit card. They wrote down my card details and asked me to sign as they did not have a card machine. On checking my account, i had been charged twice. I know these things happen so i emailed, bearing in mind this was the 22nd december, and i did not receive a reply for 3 weeks. In this email i enclosed a picture of the receipt and a picture of my bank statement showing that it had been charged twice and the email described how this often happened when pending and that it should sort itself out, which was utter rubbish as it wasn't even pending at this point! Emailed twice more and nothing since. Advice for anyone else is to not use your cards onboard!

❎ Unverified | An utter disgrace. Flight departed Jersey late as heavy fog over Southampton was making landing impossible. A break in the weather meant that the pilots decided to give it a try. As it transpired, by the time we reached Southampton, the fog had resettled and we weren't going to be able to land. The flight returned to Jersey. En route back to our point of origin, the cabin crew told passengers that we'd be 'looked after' by Blue Islands on our return to Jersey and that taxis and overnight accommodation would be provided by the airline. However, when we returned to Jersey Airport, there was not a single Blue Islands employee to be found. The Swissport employee who rebooked the passengers said that provision of taxis and hotels was (understandably) not a Swissport obligation, and this meant that Blue Islands had not only failed to provide the taxis and accommodation promised, but didn't even have the courtesy to send an employee to inform us of the same. We were abandoned at the airport and left to fend for ourselves. When I made a complaint, various Blue Islands' staff denied that we had been abandoned at the airport because Swissport had rebooked us and that Swissport were 'representing' Blue Islands. Being rebooked and then left in the airport without the taxis and accommodation promised, and then being left to fend for ourselves doesn't equal abandonment in the world of Blue Islands. I did wonder what I would have done if I didn't have the money for a hotel or the means to get there. I couldn't tell if anyone from Blue Islands could have cared less as they didn't even have the courage to find an employee to 'front up' to a very angry group of 20 passengers who had been lied to then abandoned. You can't actually rate this level of 'customer service' because there wasn't any. That Blue Islands couldn't land in Southampton due to fog is not their fault. To return the passengers to Jersey and then just leave us in the airport is absolutely unforgivable though. I can honestly say that in c.40 years of flying worldwide I've never experienced anything like this. As you can probably guess, some two months after the event I remain disgusted with the way the passengers on this flight were treated. Blue Islands told me that the cabin crew shouldn't have promised taxis and accommodation. Maybe so, but it didn't stop them from doing so - repeatedly - and when you make that commitment, you are obliged to follow it through if you want to be taken seriously as a company that has any interest in the concept of customer service. Blue Islands didn't follow through, they just ran away. This behaviour was shameless and exacerbated by Blue Islands showing absolutely no contrition whatsoever and claiming that being rebooked by Swissport somehow did not equal abandonment by BI - not only a nonsensical argument, but an offensive one. An absolute joke of an 'airline'. If they had any competition on the routes they fly then they'd be out of business in a fortnight if their behaviour on the night in question was the norm. Shocking. Offensive, uncaring and ignorant. Avoid.

❎ Unverified | I hate to say this, but my opinion of Blue Islands has really changed after my flight to Southampton. It started by the airport announcing that my 7am flight was delayed to 9.40am due to a late inbound aircraft. Once 9.40 came around, we were informed that the flight was delayed until 10.50am, due to 'bad weather' (there was light mist but lots of other aircraft were arriving in fine). Soon after that, we were informed that Blue Islands had no idea when our plane was going to arrive, and told to wait until 10.30 for new information. The 'new information' was infact just that the new information would be coming at 11.30am. And then 'next info at 12.30', and then 'next info at 13.00'. Absolutely no Blue Islands or Flybe staff around in the terminal. Then, our plane lands, but the delay still keeps on being pushed back. In total, we left about seven hours late. On the way back we were delayed about half an hour, which isn't too bad. The aircraft we were on were clearly very old and tired. There were some loose pieces of metal on the cabin walls, and the seats had small damage, and overall the cabin was fairly discoloured and dirty. Cabin Crew were very friendly however. I usually am fine with Blue Islands and have no problems with the Flybe franchise, however the service was awful. I would try and avoid Blue Islands in the future.

❎ Unverified | Guernsey to Southampton. Such a huge disappointment that what used to be a great little Channel Island based airline has now merged with FlyBe. A route that was already relatively expensive, for the air miles travelled, has now become excessive due to the unreasonable way that FlyBe charge for absolutely every aspect of your booking, including booking seats (how else do they propose we travel in an aeroplane?) and taking luggage. This has greatly increased the ticket prices (on a recent review of tickets for later in 2017, I found this to have worked out at approximately £100 increase, roughly a third increase!), which I think is disgraceful. What used to be a small, customer focused company appears to have sold its soul to the devil and been swallowed up by the greedy big boys and I will have to think twice about who we fly with in future: such a shame as I always chose Blue Islands previously, for so many positive reasons.

✅ Verified Review | Southampton to Guernsey. Really disappointing now that they are incorporated to Flybe. Previously flew this route often with Blue Islands, always good service and on time. Now, impossible to book with free baggage, prices increased, less staff at Southampton and bundled in with other rest of Flybe flights so long check in queues. I understand that airlines need to adapt and move with the times, but why Blue Islands have had to drop to Flybe standards I don't know. Onboard service ok, but expensive/ poor selection food and drink. Would rather have the old lounges and tiny planes back! Would recommend flying Aurigny from London or Bristol instead!

✅ Verified Review | I booked flights for my boss and 2 colleagues with Blue Islands to fly to Jersey on Tuesday 23/5/16 on a flight due to depart at 14.40. I booked the flights online on 27/4/16 and checked them in online on 22/5/16. When they arrived at London City on Tuesday they were told by airport staff that Blue Islands have changed to their summer schedule and that the 14.40 flight does not operate any longer. Not only was I able to book the flights less than a month ago, I was also able to check them in online and print boarding passes for a flight that was not operating. We received no message whatsoever that the schedule had changed and in fact they are still selling this flight on their website. I've had no response to date to any of my emails or voicemail messages left with their 'Customer Care' department. My colleagues also informed me that there is no Blue Islands desk in London City Airport.

Absolutely appalling. Blue Islands changed my booking less than 24 hours before the flight from Bristol to Jersey by 3 hours on the way out 4 hours on my return journey. They didn't have the courtesy to call me to ensure that I received this important message, and did not apologise in their email and neither have they apologised subsequently, despite writing a complaint. The actual flight was very loud, but apart from that is adequate. But with such high prices you would expect much better customer service and it appears as this is completely lacking.

Saturday afternoon phone call to say Monday's Blue Islands flight (23rd May) from London City to Jersey was cancelled. No emails, no messages, lucky I picked up the phone call. Very unhelpful offers of other flights far too early or far too late. Shambolic, trip ruined, what a rubbish airline.