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Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports



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Air Berlin Customer review :  25 November 2011 by L Eames    (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Alicante to Lisbon, via Palma de Mallorca. First leg with AB, second leg with FlyNiki. Both new, comfortable planes. Pleasant crew. On time. Unfortunately, at PdM, instead of boarding the Lisbon flight, my suitcase went to Frankfurt. However, I was very impressed with the speed with which it was discovered and dispatched on the first available Lufthansa flight to Lisbon and was in my hotel before 9am the next morning. Got a numbered seat and a snack, all for the same price as low cost companies like Ryanair and Easyjet.



Air Berlin Customer review :  11 November 2011 by Joerg Boese    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-DUS Business Class. Boarding quick and on time, arrival in Dusseldorf on time. Business class is not comparable to others, as the seats don't fully recline. This was more than compensated by very comfortable seats and a seat distance which is quite generous - you can easily step over neighbours seat. Crew was friendly and attentive. In view of the price, business class is value for money if you don't need full recline on your seat but favour more space and friendly service.



Air Berlin Customer review :  3 November 2011 by Glenn Mair    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YVR-DUS A330, DUS-STN - Q400, DUS-NYC A330, flights all enjoyable. Service friendly and included nice extra touches - candies as you board, chocolates as we got off one flight, overnight pack on long haul. Two hot meals on YVR-DUS-NYC tasty by airline standards. Seat width and pitch as you would expect. The inflight entertainment was shown on overhead screens rather than PTV on demand. I'll take low fares and great service with limited entertainment.



Air Berlin Customer review :  2 November 2011 by V Ladhani    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-HAM A320. Passengers greeted with staff busy chatting amongst themselves. Announcements by pilot in English and German. Seats beside me were dirty. Served salty or sweet snack with choice of cold drinks, juice and coffee. Flight landed on time.



Air Berlin Customer review :  31 October 2011 by V Ladhani    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAM-MUC B737-700. Acceptable leg room for tall person. Announcement by pilot in English and German. Flight was about 45% full. Passengers served bread roll, coffee and juice. Toilets were dirty. Since we did not get landing on Munich airport, we were flying around for about 45 minutes. All in all a pleasant experience.



Air Berlin customer review :  6 October 2011 by James Fox   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

London Stansted to FMO, Munster. Fast check-in, and easy boarding. Full plane but even on a short flight crew managed to give everyone a snack and a drink. Seats ok for a short flight and English papers provided. Munster airport large but very little traffic, luggage unloaded quickly. Perfectly acceptable flight but not cheap.


AIR BERLIN customer review :  3 October 2011 by J Shields   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class Vancouver to Dusseldorf. AB uses the Priority Pass lounge at YVR which was fine. No current newspapers due to a delivery problem but when asked about this, the concierge immediately went and purchased a copy. Business Class was only half full at the end of AB's summer schedule. Food was fantastic - a choice of four entrees plus a fifth 'special' dish available. Seats in Business are old type, non-flat bed with limited video choices however they were comfortable. On time arrival in Dusseldorf which is an easy airport to navigate. A great bargain and a great flight.


AIR BERLIN customer review :  1 October 2011 by J Shields   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Dusseldorf to Vancouver in Business class. The AB lounge is about 10 yrs out of date, only one English language newspaper, limited seating, no wifi. On time departure with Business Class cabin only 40 % full. Onboard only one English magazine. Four meal choices and good service (2 attendants having little to do with only 10 passengers).


AIR BERLIN customer review :  1 October 2011 by J Shields   (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Crowded flight from Dusseldorf to Nice. Departure delayed for 1 hr due to incoming flight being delayed. No announcements made - one had to inquire at the desk of disinterested staff. No English language papers available and AB's inflight magazine had little English content. Snacks consisted of cookies or a fat filled, salted, dry sausage roll in a hard bun packed in a tube. Arrival at Nice late, made worse by a 40 mins wait for bags and again with no explanation. Good value for money but service appalling.


AIR BERLIN customer review :  20 September 2011 by Dietrich Brandenburg   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TXL-CGN-TXL. Booking and check-in online was easy. A new and clean A320 to Cologne. Nice staff and good snack. Arrival earlier than scheduled, helpful for me because of train connection. In the evening back to Berlin with 15 minutes delay due to problems before boarding. Plane was an older B737, but fine. Staff helpful and snack tasty. All in all good value for money. Professional and friendly attitude gave me two relaxed hops, which I enjoyed.


AIR BERLIN customer review :  14 September 2011 by C Quintano   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Berlin – Miami. Our flight was diverted to Ft. Myers instead of Miami due to weather. Problem was in Ft. Myers, the airline kept us on the tarmac for 3 hrs giving us various stories. After we de-boarded a representative from the airline said they would refund the cost of the rental car for those who didn't want to wait for busses to Miami. After 2 months of exchanging emails they declined to refund the money.


AIR BERLIN customer review :  2 September 2011 by Stefan Härtig   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Berlin to Cologne. We left 90 mins late, so arrived 90 mins late. But what made me angry most was the missing empathy of the unfriendly crew for the passengers, who had to wait 1.5 hrs in the dry-air cabin, without any offers of water to drink.


AIR BERLIN customer review :  31 August 2011 by R Wilking   (Germany)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUS-LAX outbound, SFO-DUS inbound, both on a A330 with significant differences. Traveling as a family with two teenagers, we reserved our seats 6 months before and got them without problem, on both legs rows 38/39. Outbound flight with good seats and crew. Good food, constant service with soft drinks, complimentary wine, made the 11 hrs nearly a pleasure, even in Economy Class. Unusable IFE with small screens high above, slight delay of 30 min. Inbound, older plane with bad seats, cushions worn out. Crew professional and friendly, service ok with decent meals and good supply of soft drinks and wine. Overhead screens even worse, bring your own entertainment.


AIR BERLIN customer review :  28 August 2011 by Sheldon Nider   (Canada)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Delayed Vancouver to Dusseldorf 13 hrs with no compensation. Had confirmed seats by paying extra for Top Bonus but seat selection was not honoured. Re-routed with a 9 hr delay. No toilet tissue in the washroom after the first 3 hrs. Replaced slowly and continued to be a problem throughout the flight. Sat in row 28. Had to ask for beverage service which seemed to be a hassle for flight attendants.


AIR BERLIN customer review :  26 August 2011 by M Liepmann   (Thailand)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BKK-DUS return in Business Class. The airline is extremely tough on luggage allowance. Check-in staff not friendly either end and boarding in both cities was chaotic. BKK boarding was late, no proper announcements from unfriendly staff, chaos in Dusseldorf as boarding was through one door for all pax and cabins, no pre boarding for children, special needs or premium pax. Cabin crew on both legs were smiling and cheerful for the whole flight. 2 crew serving 24 Business passengers leads to somewhat slow service, however it's personal and friendly. Seats average, only reclining and not lie flat seats. IFE poor with looping programs and AVOD. One suitcase lost on return but returned within 48 hrs. Just a shame the onboard experience is let down by ground services.


AIR BERLIN customer review :  21 August 2011 by Gregory Bell   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt to Munich via Berlin. Onboard service for such a short flight, was slick and efficient, with a snack and drink. Very short transfer time in Berlin meant my baggage did not arrive in Munich. Air Berlin didn't let me down - baggage arrived the following day to my rural alpine chalet.


AIR BERLIN customer review :  16 August 2011 by H Lye   (Malaysia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

CPH-TXL return. Boarding was a mess with everyone rushing onboard. CPH-TXL, slept through the flight. TXL-CPH flight, I wanted to have a second drink, and I stopped and asked the stewardess for a cup of water, and was told to wait. She walked pass again without stopping, back to the gallery. I pressed the call button and when the same stewardess came she refused to serve me as we were landing soon.


AIR BERLIN customer review :  16 August 2011 by Angeles Gomez   (Spain)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

PMI-OVD. Took off on time, nice beverage onboard, hot and cold drinks free. Cabin crew can not speak a word of Spanish, only English and German. I have flown many years with AB and the service is excellent.


AIR BERLIN customer review :  13 August 2011 by D Burek   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TXL-BKK return. Nice FA's on both flights. Leg Room could be bigger, but was ok. Meals where hot and of good taste. No Delay. Luggage was there on time and without any damages.


AIR BERLIN customer review :  12 August 2011 by Susan Ackerman   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SFO to Dusseldorf a 10hr nightmare. No leg room, overcrowded plane, rude staff, no choice of entertainment, seats very hard with little cushion. Not significantly cheaper than the major airlines when you consider a sore back is assured after arrival.


AIR BERLIN customer review :  9 August 2011 by T Mahr   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MUC-HAM return. Both flights on time, smiling cabin crew, sufficient leg room. Onboard service a snack and all kinds of drinks. My preferred airline for domestic trips in Germany as they deliver a reliable service.


AIR BERLIN customer review :  8 August 2011 by Sander van Kan   (Netherlands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Barcelona to Dusseldorf. Very nice crew and friendly. We got a salami or cheese sandwich, and 1 or 2 drinks. Very clean and modern airplane. Shared IFE screens throughout the cabin. Airbus A320. Arrived at Dusseldorf a few minutes ahead of schedule.


AIR BERLIN customer review :  8 August 2011 by Andre Samouhos   (Canada)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dusseldorf to Vancouver and used Air Berlin because they have a non stop flight. Never have I been on an airline that has such abusive people and a system generated to swindle money out of passengers because of bags. They were rude and knew that when you get to the counter, you have no choice but to accept any tactics they use to get money out of you for bags. They will try to charge you 150 Euros for the hand pieces you are carrying which are not overweight and in regulation size. There were at least 15 to 20 passengers who were experiencing the same thing. It was not just one employee who was doing this, the passengers realized and were talking about it, that employees of AirBerlin had an organized system of telephoning each other to pinpoint passengers that they could charge more, from the check in counter, to the cashier to the gate check in. Three people on the counter at the gate who were picked out for extra charges for hand pieces were yelling at them for not providing a receipt.


AIR BERLIN customer review :  5 August 2011 by T Divito   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SFO-Dusseldorf-Barcelona. Service better than expected from a low cost carrier. Free international newspapers and magazines upon entering the aircraft. Hot meals with complimentary wine. Constant complimentary drink service throughout the flight. IFE was shared screen with headphones priced at 5 Euros. However, a 10 hr flight on an A330 is the maximum one could take before the restrooms and cabin start to become uncomfortable and dirty. Connection at Dusseldorf was a bit confusing due to the on-going construction and limited passenger seating areas. Dusseldorf airport is a duty free shopping centre with passenger amenities as an afterthought. Dusseldorf to Barcelona on A320 was great. Again complimentary drinks and sandwiches. IFE was shared screen.


AIR BERLIN customer review :  3 August 2011 by J Hutter   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

STR-HAM one way. Very pleasant flight, no lines at check-in, on time, nice cabin crew, one round of drinks with choice of cookies or crackers, 737-700 clean and well prepared. Pitch between seats could be one or two inches more. Cheap fare since we booked 4 months in advance. Overall: very good!


AIR BERLIN customer review :  1 August 2011 by Tanya Hermans   (Belgium)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Passenger cabin was ok, legroom was enough for a small person. Cabin crew, especially female FA's, were not friendly and seemed irritated and annoyed. Service was not worth the price.


AIR BERLIN customer review :  29 July 2011 by S Rasmussen   (Denmark)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-TXL-CPH in Economy Class. All flights on time, cabin service good (free drinks), and FA's had a positive attitude. Legroom could be better. I'm impressed they actually managed to get my transfer luggage to my destination, given the connection time in TXL was only 25 mins.


AIR BERLIN customer review :  28 July 2011 by B Klug   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DUS-MUC-MBA and return on A330 in their Business product. Excellent value for money and good service. Friendly flight attendants with a good sense of humour in Business, both a bit older and probably because of that very professional. Seats good for C-Class on a holiday carrier. Great choice of meals and excellent quality.


AIR BERLIN customer review :  23 July 2011 by Christian Bonawandt   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Air Berlin changed our return flight for our honeymoon a few weeks beforehand, so that we would miss our connection in Dusseldorf. Their only attempt to reconcile was to refund the ticket in full or give us 80 Euro off a hotel in Dusseldorf so we could catch a connection the next day. The former would cancel our honeymoon in its entirety and the latter would not cover the cost of a hotel at such last minute notice. There was absolutely no consideration or concern on their part. They seemed totally indifferent to the entire issue.


AIR BERLIN customer review :  20 July 2011 by D Andrews   (UAE)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I use AB several times throughout the summer between FRA and Spain. No matter what, the flight is always jammed packed with screaming babies and out of control children. Best tip is to avoid any seat toward the front where they tend to sit. It can be unbearable, and airlines need to address this problem soon. Cabin crew are usually good and cabin service is fine.


AIR BERLIN customer review :  15 July 2011 by Karin Dittmer   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

FRA-TXL-BKK in C. Very friendly staff. Good Menus. Super service from BKK-Pattaya, free Limousine service. Sure we fly again with Air Berlin.


AIR BERLIN customer review :  13 July 2011 by Joe Bomba   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-TXL-VIE Round Trip. The Transatlantic portion of the flight was much worse than the Intra-Europe portion. The planes used for transatlantic are older and very uncomfortable, compared to Intra-Europe planes which were new and had more legroom! On the way to Europe our flight departed late, and our bags did not make the connection to VIE. Ok, so this happens from time to time, we'll probably have our bags the next day. Nope, airline was not forthcoming with any info at all. I had to call to get any status. Next day found out that 2 of 3 bags had arrived, but could not get them to deliver those until 3rd was located. Then we find out my 3rd bag had a lovely time visiting friends in Venice (VCE). After 2 1/2 days and 20 calls later, our luggage finally arrived.


AIR BERLIN customer review :  12 July 2011 by Jeffrey Kusch   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Berlin-Miami. What a nightmare. The plane was about 3 hrs 40 mins late with no apology, no information. I was in Business class. The crew was the rudest, incompetent I have experienced in my 35 yrs of flying. We arrived in Miami, priority bags came off last for the last insult!


AIR BERLIN customer review :  6 July 2011 by Mark Hurter   (Switzerland)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Faro-PMI-ZRH. Online check-in went very well and was happy being able to skip the queues at the airport as was travelling with hand luggage only. Faro-PMI was flown by an A321 by Niki. Seat pitch tight. FA's are dressed casually, so is the service as well. One gets free soft drinks and a sandwich. Inflight Entertainment on this hop was Audio, although they can show films as well. Service not bad but not great either. Flight PMI-ZRH was delayed as well due to some passengers arriving late who obviously didn't come from a connecting flight. Their luggage should be simply offloaded. Crew rather distant and seemed unorganised. But not unfriendly. Sandwich and drinks again but Zanzibar meals could be ordered. Value for money. Take you from A to B. Better than low cost but not better than other full service carriers.


AIR BERLIN customer review :  1 July 2011 by Stephen Phillipson   (Germany)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Air Berlin from Dortmund to Barcelona via Palma. Plane was late arriving in Dortmund, and more delayed leaving for Palma. Our AB connection did not wait in Palma, so we were re booked onto another flight. Crew unfriendly and did not care that many passengers missed their flights. Our flights from check-in in Dortmund to Barcelona took 9 hrs 45 mins. Air Berlin used to be very good, now they are people carriers who simply do not care.


AIR BERLIN customer review :  28 June 2011 by B Klug   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-PMI-FRA Very friendly crew and spotless cabin. Pre-ordered meals good value for money. Check-In swift and friendly. Much better than competitors on same route.


AIR BERLIN customer review :  26 June 2011 by K Lukkari   (Finland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki-Berlin-Helsinki. Bought tickets quite early so got these quite good price. Flights were packed since it was Eastern holiday. No check-in queues in Helsinki or Berlin. Flights were on time, so nothing to complain. Free sandwich and soft drinks were offered, that is big plus.


AIR BERLIN customer review :  25 June 2011 by S Kormaris   (Denmark)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

CPH-DUS one way. A very bad experience. Check in was a mess, ticket incredibly expensive for what they offer. Excess baggage 10 euro per kilo. On board you have to pay for everything and very expensive. Plane was old and not very clean. Legroom was a nightmare and seats uncomfortable. And the most important: crew very rude and not smiling.


AIR BERLIN customer review :  5 June 2011 by Andrey Gerasenkov   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-TXL-OSL trip on Air Berlin. Arrived to Zurich on AA. Due to the volcanic ash cloud my morning flight to Berlin got cancelled. No one showed up by the gate to explain what was happening, so all passengers had to run back to the check in counter only to be redirected to the Air Berlin service desk. After waiting in line for about 30 minutes was told that I can be re-booked either to a 7pm flight this same day or following morning although they could not assure me that the flight would actually depart. No accommodation, food voucher, refund of the unused portion of the ticket or getting me on one of SAS flights directly to Oslo or Copenhagen were offered because, in words of the airline rep "It's not our fault." I ended up buying a train ticket to a friend in Germany, renting a car and driving to Oslo myself.


AIR BERLIN customer review :  2 June 2011 by S Mitra   (India)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BER-MUC. Extremely pleased with the airline and above expectation. There was no food but a hard tasteless piece of bread was given to those who wanted to risk it. Seats comfortable and though the flight was packed, it felt spacious.


AIR BERLIN customer review :  1 June 2011 by N Mundhra   (India)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Salzburg to Berlin and Berlin to Dusseldorf, and extremely impressed. I paid very cheap rates for European flights (only about 90 euros per person) but got very good treatment - from newspapers and magazines to a nice snack and drinks. Seats comfortable. I couldn't get over the fact that this was supposed to be a low cost airline.


AIR BERLIN customer review :  1 June 2011 by Frank Johne   (Germany)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class DUS-BKK. No separate boarding line. A330 business seats ageing, do not recline more than 150°, but comfort was better than feared. IFE not AVOD and only small screen. Food was ambitious and tasty. Wine list was short but okay (no Champagne). Value for money was okay, on the edge to slightly overpriced. Due to the outdated cabin, frequent travellers may find better options in other airlines.


AIR BERLIN customer review :  31 May 2011 by A Lohmann   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HAM-FRA-HAM. Best price on this route, also good service including drinks and snacks. Ground service was okay, flight was on time.


AIR BERLIN customer review :  20 May 2011 by Peter Schweizer   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Will go back to LH for my next domestic flights in Germany. Very uncomfortable seating on old looking B737 HAM-MUC. Flight full and was very annoyed when gate agent decided my carry-on suitcase was too big to go onboard but had to be gate checked. Bag is/was well within size limitations but I was being penalised for boarding as one of the last passengers as previous passengers were allowed to carry 2 bags on board. Was very inconvenient to carry laptop, travel documents and other valuables as lose items while carry-on was gate checked. Should have done what majority of late boarding passengers did and simply ignore the tag and take the bag/suitcase on board.


AIR BERLIN customer review :  27 April 2011 by Erich Koller   (Switzerland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH to DUS and back on a day-trip. Flying Air Berlin is a bit like taking the regular bus- service. Nothing is outstanding or done in a personal way. Staff doing their job without any kind of special attention. Cabin usually clean and flights on time. However, you get what you pay for and this is okay for the flights in Europe below 2 hours. Air Berlin has developed a product that is by far better than many low cost carriers but does not match the legacy carriers.


AIR BERLIN customer review :  27 April 2011 by J Ackermann   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TXL-MIA-TXL. Staff, though not as professional as Lufthansa were polite and present - drinks given out regularly, restrooms checked. Seat comfort great, we paid for bulkhead XL Seats (highly recommended). Food was good. IFE was dated (wall/ceilling mounted monitors), the movie choice was entertaining. Amenity kits distributed, so no reason for complaint whatsoever. Looking forward to the makeover of their A330-200s with new seats and IFE.


AIR BERLIN customer review :  25 April 2011 by V Ladhani   (Germany)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HAM-VIE-HAM. The staff at check in friendly and gave desired seat. Flight boarding started in time, announcements in German and English. Food satisfactory for a low cost airline. The flight back was also satisfactory with 3 rows empty from behind so had much space.


AIR BERLIN customer review :  18 April 2011 by H Mutschler   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Cologne to Hamburg, Lufthansa flight was cancelled and I was rebooked on Air Berlin. Everything was okay, flight on time on a new 737. TV screens show flight routing and got coffee, juice and a warm roll for breakfast on a 35 minutes flight. Bags arrived on belt in normal time.


AIR BERLIN customer review :  12 April 2011 by Paul Phillips   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class Berlin - Bangkok. I am surprised about the airport which really needs a re-vamp but I am sure that will happen. After check we were given vouchers to go to the BA lounge in the connecting arrivals terminal which was nice. Business class passengers boarded the bus 1st and then called all the other passengers onto the same bus - so we got off last. Large and comfortable seats, flight attendants came around with welcome drinks. The only problem was the inflight entertainment - not much choice and a lot of interference. Apart from that very impressed and would choose this airline again. Also the price we paid was excellent!


AIR BERLIN customer review :  10 March 2011 by L Grof   (Luxembourg)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

DUS-PUJ-DUS. The on time schedule was ok but I have never experienced such an unfriendly and unprofessional cabin crew with really poor language skills! Aas I was about to change the position of overhead luggage to get the lighter one in the less strong compartment I was told to remove it immediately. Even after explanation the answer was she would not care as this compartment was not for me. When requesting a new blanket as the one on our seats were obviously already used, the same person told us that this was not her job, the cleaners should have fixed this but if we want new ones we should get up and look for it ourselves.


AIR BERLIN customer review :  16 February 2011 by H Knoben   (Netherlands)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dusseldorf-Bangkok return. Check in at Dusseldorf airport took a long time. Staff is unfriendly and not much service or help at check in. One customer before me had a problem with small overweight handbag. Staff just shouted at him. No window seats available although later in the airplane there were empty seats occupied by staff. Food poor. On my return from Chiang Mai transit was poorly coordinated by Air Berlin. Only by help through Thai Airways was I able to find transit point and catch my flight in time. Air Berlin also forget at first to file my correct passport number - had to return at check in. Flight back horrible - no window seats just small seat in the middle. Not enough space for legs. Seat in front of me failed to work, so less space. Staff seemed not to care about this problem. Flight arrived on schedule, very slow unloading of the bags. For a budget airline it is pretty expensive. The attitude is arrogant.


AIR BERLIN customer review :  8 February 2011 by S Taylor   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Return flight to Bangkok. Business Class was something between Premium Economy and real Business Class. Service was fine, food okay, seats fine though not angled flat.


AIR BERLIN customer review :  14 January 2011 by Soichiro Abe   (Austria)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MUC-POP-MUC, in Business Class. Dedicated check-in at Munich. Shared Lounge in Munich was hard to find, no food service and a weird collection of magazines. POP-MUC via VRA: Check-in a bit more crowded and less efficient - lounge in POP hard to find due to construction works. Shared Lounge at POP serves non-edible sandwiches and a very limited variety of drinks, no magazines or newspapers, but free wifi. No Lounge access for transit pax in VRA. Onboard, welcome drink service with prosecco and orange juice - prosecco was barely drinkable. Food and Beverages edible and tasty. Cabin crew deliver attentive and friendly service, however not very consistent. Seats outdated. Mechanical adjustments only, 150 degree recline and oldish IFE. Seat pitch and width were decent. Washroom clean. Amenity kit provided on both legs with usable contents. Kit different on return flight (might have been an economy kit) and seems to have been in storage for an extended time. Good product for the price - saves around EUR 1000 and at least 5 hours vs UA + Jetblue or AA via MIA, even though the return trip is somewhat lengthy due to a stop in VRA or MBJ.


AIR BERLIN customer review :  12 January 2011 by E Lawson   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Stockholm - Berlin - Miami - Atlanta. Weather delays in Atlanta caused me to be stranded in Miami for 4 days. Knowing the forecast, I asked representatives in Stockholm and Berlin if I would make it to my final destination. All representatives refused to look up flight or airport information causing me to be stranded in Miami instead of getting on a later flight out of Stockholm. Furthermore, the flight in Berlin was delayed 3.5 hours. Completely unpleasant flight experience. I will not fly with Air Berlin again. Flight was satisfactory.


AIR BERLIN customer review :  3 January 2011 by Adam Muller   (Slovakia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok to Vienna, ticket for BKK-MUC-VIE was by far the cheapest possible on this route. When we arrived at the airport, our flight was delayed by 14 hours, but they rebooked us to BKK- TXL-VIE. Departure from BKK one hour late, flight above average. A330 not new and seats had terrible seat pitch, but it was clean and service was excellent. They even managed to organize a vegetarian meal for my girlfriend (as our meal request was for the original flight via MUC). Plenty of free drinks and snacks. Transfer in TXL bit chaotic, had to run to our connecting flight. Boeing 737 had much bigger seat pitch and was newer. Again quite a lot of drinks and snacks for such a short flight. Downside was the lost luggage (forgotten in TXL, delivered 7 days later) and no possibility at all to contact Air Berlin to find anything about it.


AIR BERLIN customer review :  22 December 2010 by Christian Roigk   (UAE)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

If you regard Air Berlin as a low cost carrier, this is the best you could experience in this segment - planes are clean and pretty new. You get good attention onboard and a snack plus a soda or juice for free. On the ground however, the experience is different. They are really overdoing it with baggage weight, I find it a sure way to turn a loyal customer - holding the Frequent Flier Card - off, by making a big fuss (happened twice) when the baggage weighs 21,5 kg instead of 20 kg. Terminal at Berlin Tegel Airport lacks seating which becomes pretty inconvenient, if a lot of delays occur at the same time. If the price difference is not more than 10-15% to a regular carrier like LH or CX, I would probably pay that and choose them instead of Air Berlin.


AIR BERLIN customer review :  14 December 2010 by T Waters   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt-Hamburg. Very good for price. Well organised and with tidy plane. Upper end of quality for the budget market.


AIR BERLIN customer review :  12 December 2010 by Simon Carter   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

STN-SZG and MUC-HAJ-STN. Excellent for economy tickets and better than competitors. When the first leg of our return flight was delayed (which would mean we would have missed our connection) we were booked onto a BA direct flight to Heathrow without even having to ask. Will use again in preference to RyanAir, EasyJet etc


AIR BERLIN customer review :  10 October 2010 by J Lam   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Zurich to Berlin. Online check-in easy to navigate. Queued for 10 minutes at the bag drop; ground staff were pleasant. Flight departed within 15 minutes of allocated time. Complimentary newspapers in German, and complimentary beverages and snack. The plane was clean, and the staff were pretty good. Overall, a good flight, and excellent value compared with Swiss.


AIR BERLIN customer review :  6 October 2010 by Erich Koller   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-DUS-ZRH. Both flights left on time and arrived ahead of schedule. A320 and A319 well maintained, crew professional with limited language skills. Despite cabin not too clean on outbound, no issues on flight back. Some free drinks and snacks served. With an unbeatable price and a good schedule, is definitely well worth flying short hauls in Europe.


AIR BERLIN customer review :  8 September 2010 by Tom Gupta   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

STN-HAJ-STN. Their staff are extremely nice, decent leg room, plane is clean and they are fairly punctual. Last time I flew with them the free food and drink was a snack and drink rather than a sandwich. If flying short haul I would be more than happy to use Air Berlin again.


AIR BERLIN customer review :  2 September 2010 by M Reichert   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FKB-HAM-FKB. We didn't expect a lot as our benchmark were the Australian low cost carriers. We were overwhelmed with what we got. On the 1hr flight we had one round of non alcoholic drinks and a snack. At the departure gates each way we could stock up on complimentary newspapers and magazines. There was enough leg room for tall people on FKB-HAM and doable for an hour space on the return. No seat back TV's but cabin mainscreen TV's with flight routing and TV series. The ground staff on either airport were efficient.


AIR BERLIN customer review :  18 August 2010 by A Ratilal   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-TXL-DUS-ZRH. New and clean aircraft. Snacks served, crew were friendly even though we only spoke English. Fares were very cheap when compared to the competition. Only German magazines/newspapers available. Would fly them again if I'm in Europe.


AIR BERLIN customer review :  15 August 2010 by T Miller   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TXL-KRK and then KRK-DUS. I was impressed with this airline - a good web site for discovering their service and making purchases, very reasonable pricing, meaning that one can piece together a complex itinerary without requiring round-trips to get the best prices. On-time performance for each of the 3 legs I flew, baggage appearing promptly after the flights. Onboard experience very similar on the TXL-KRK and KRK-DUS flights - the former was a 737-400 and the latter an A319. Not luxurious but newish interiors and good service.


AIR BERLIN customer review :  13 August 2010 by Geoffrey Earl   (New Zealand)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Dubrovnik - Munich. A320 was full and while it was a short flight of just over an hour it seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have flights where no passengers are under 5 years of age? Let's see which airline is brave enough to introduce such a restriction. After this performance I think next time I will pay a higher fare on the full fare airlines.


AIR BERLIN customer review :  13 August 2010 by Jess Hill   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Santorini to NUE. Check-in in Santorini took nearly two hours due to computer failures but we landed on time. New A320, FAs abrupt but OK and one of the meals I ordered on the site showed up. IFE was overhead. Pilot liked to point out the sights. All-in-all they deliver on short- haul flights but there's no glamour here.


AIR BERLIN customer review :  10 August 2010 by C Rowaan   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

The aircraft itself was clean, seats however not very well padded. I'm not a very tall person, but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly suffocated by the person in front of me every time she reclined her seat. The entertainment system is okay and they dim the screens during the night to help you sleep. The food was good but it seems you only get the choice of Chicken or Pasta.


AIR BERLIN customer review :  4 August 2010 by Mike Savereux   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dusseldorf-Miami. I was faced in July with few available seats and high fares using American Airlines and other airlines. However, travelling Gatwick to Dusseldork and including an overnight stay my trip to Miami with Air Berlin saved me a fortune and I was very impressed with the Air Berlin service. Two reasonable meals, as good as other transatlantic economy offerings, with free complimentary wine and liqueuers which is something unheard of with AA. IFE via a shared screen but not a problem. The cabin crew were great. Security checks at Dusseldorf quick. All in all a very pleasant trip and with the bonus of an arrival at Miami 35 minutes early.


AIR BERLIN customer review :  1 August 2010 by R Trimmel   (Austria)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

DUS-LAX-DUS. Check-in ok. Seat pitch much narrower than on other airlines, little to no leg room. Food is average, but had to pay for everything, even non-alcoholic drinks. No IFE on outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin offers two very different products under the same brand - I'm happy with the product for the European market, but long-haul is not recommendable and not even cheap!


AIR BERLIN customer review :  1 August 2010 by Max Meierhans   (Switzerland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Zürich-Düsseldorf-Reykjavik. Excellent airline, friendly staff, reasonable food. Good aircraft. Return trip on SAS via Oslo was less enjoyable.


AIR BERLIN customer review :  29 July 2010 by J Lehnert   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Berlin TXL to Vienna. Check In efficient. I had 21 Kilos but I did not have to pay extra fees. B737-700 seat pitch is very tight but this was only a 1 hour flight. Nice selection of magazines and newspapers. There was bretzel free and coffee/tea/ juice at no extra cost. Air Berlin clearly offers an outstanding product on short haul flight. The problem starts with its long haul destinations - the seat pitch is a big problem. I would use Air Berlin on short haul flights, but on long distance flights would look for Asian or Pacific carrier if available.


AIR BERLIN customer review :  27 July 2010 by N Werner   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-TXL-ZRH. Flight was € 199 incl, and much cheaper than Swiss. Online Check-in efficient and was at the gate quite quickly. Air Berlin use the B gates at ZRH which are easy to get to but once you are there you cannot do much as there are only 2-3 shops. Boarding is also by bus which is rather inconvenient. TXL is probably the cutest airport I have seen. It is so tiny and efficient for an airport. The distance between the gate and exit is probably not more than 30m. Flight to TXL was delayed due to late arrival of the incoming aircraft and flight back to ZRH was delayed due to ATC regulations. Inflight service is rather simple with free drinks and a choice of crackers or a chocolate bar. Service to TXL was friendly and efficient but the return flight had a very arrogant male FA on board which spoilt the experience. Air Berlin is not a bad airline in general and they can be compared with other carriers in Europe.


AIR BERLIN customer review :  15 July 2010 by Paul Van Alsten   (France)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ORY-DUS DH8-400. Comfortable leather seats with generous legroom. Cabin interior clean. Web check-in does not work at ORY - however check-in at the airport hassle-free. Free snack on this 1-hour-flight. Hot/soft drinks and choice between bretzel and muesli. Stewardesses polite but not overly friendly. On the downside not a single word from the cockpit!




 
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