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Air Berlin customer travel guide
		Air Berlin 3-Star Airline Ranking		Air Berlin Passenger seat recommendations
		Air Berlin Economy class seat reviews		Air Berlin Business class seat reviews
		Air Berlin Business Class Lounge Reviews		Air Berlin Aircraft Seat Maps and Cabin Layout Plans

AIR BERLIN customer review :  14 January 2011 by Soichiro Abe   (Austria)

MUC-POP-MUC, in Business Class. Dedicated check-in at Munich. Shared Lounge in Munich was hard to find, no food service and a weird collection of magazines. POP-MUC via VRA: Check-in a bit more crowded and less efficient - lounge in POP hard to find due to construction works. Shared Lounge at POP serves non-edible sandwiches and a very limited variety of drinks, no magazines or newspapers, but free wifi. No Lounge access for transit pax in VRA. Onboard, welcome drink service with prosecco and orange juice - prosecco was barely drinkable. Food and Beverages edible and tasty. Cabin crew deliver attentive and friendly service, however not very consistent. Seats outdated. Mechanical adjustments only, 150 degree recline and oldish IFE. Seat pitch and width were decent. Washroom clean. Amenity kit provided on both legs with usable contents. Kit different on return flight (might have been an economy kit) and seems to have been in storage for an extended time. Good product for the price - saves around EUR 1000 and at least 5 hours vs UA + Jetblue or AA via MIA, even though the return trip is somewhat lengthy due to a stop in VRA or MBJ.

AIR BERLIN customer review :  12 January 2011 by E Lawson   (USA)

Stockholm - Berlin - Miami - Atlanta. Weather delays in Atlanta caused me to be stranded in Miami for 4 days. Knowing the forecast, I asked representatives in Stockholm and Berlin if I would make it to my final destination. All representatives refused to look up flight or airport information causing me to be stranded in Miami instead of getting on a later flight out of Stockholm. Furthermore, the flight in Berlin was delayed 3.5 hours. Completely unpleasant flight experience. I will not fly with Air Berlin again. Flight was satisfactory.

AIR BERLIN customer review :  3 January 2011 by Adam Muller   (Slovakia)

Bangkok to Vienna, ticket for BKK-MUC-VIE was by far the cheapest possible on this route. When we arrived at the airport, our flight was delayed by 14 hours, but they rebooked us to BKK- TXL-VIE. Departure from BKK one hour late, flight above average. A330 not new and seats had terrible seat pitch, but it was clean and service was excellent. They even managed to organize a vegetarian meal for my girlfriend (as our meal request was for the original flight via MUC). Plenty of free drinks and snacks. Transfer in TXL bit chaotic, had to run to our connecting flight. Boeing 737 had much bigger seat pitch and was newer. Again quite a lot of drinks and snacks for such a short flight. Downside was the lost luggage (forgotten in TXL, delivered 7 days later) and no possibility at all to contact Air Berlin to find anything about it.

AIR BERLIN customer review :  22 December 2010 by Christian Roigk   (UAE)

If you regard Air Berlin as a low cost carrier, this is the best you could experience in this segment - planes are clean and pretty new. You get good attention onboard and a snack plus a soda or juice for free. On the ground however, the experience is different. They are really overdoing it with baggage weight, I find it a sure way to turn a loyal customer - holding the Frequent Flier Card - off, by making a big fuss (happened twice) when the baggage weighs 21,5 kg instead of 20 kg. Terminal at Berlin Tegel Airport lacks seating which becomes pretty inconvenient, if a lot of delays occur at the same time. If the price difference is not more than 10-15% to a regular carrier like LH or CX, I would probably pay that and choose them instead of Air Berlin.

AIR BERLIN customer review :  14 December 2010 by T Waters   (UK)

Frankfurt-Hamburg. Very good for price. Well organised and with tidy plane. Upper end of quality for the budget market.

AIR BERLIN customer review :  12 December 2010 by Simon Carter   (UK)

STN-SZG and MUC-HAJ-STN. Excellent for economy tickets and better than competitors. When the first leg of our return flight was delayed (which would mean we would have missed our connection) we were booked onto a BA direct flight to Heathrow without even having to ask. Will use again in preference to RyanAir, EasyJet etc

AIR BERLIN customer review :  10 October 2010 by J Lam   (Australia)

Zurich to Berlin. Online check-in easy to navigate. Queued for 10 minutes at the bag drop; ground staff were pleasant. Flight departed within 15 minutes of allocated time. Complimentary newspapers in German, and complimentary beverages and snack. The plane was clean, and the staff were pretty good. Overall, a good flight, and excellent value compared with Swiss.

AIR BERLIN customer review :  6 October 2010 by Erich Koller   (Switzerland)

ZRH-DUS-ZRH. Both flights left on time and arrived ahead of schedule. A320 and A319 well maintained, crew professional with limited language skills. Despite cabin not too clean on outbound, no issues on flight back. Some free drinks and snacks served. With an unbeatable price and a good schedule, is definitely well worth flying short hauls in Europe.

AIR BERLIN customer review :  8 September 2010 by Tom Gupta   (UK)

STN-HAJ-STN. Their staff are extremely nice, decent leg room, plane is clean and they are fairly punctual. Last time I flew with them the free food and drink was a snack and drink rather than a sandwich. If flying short haul I would be more than happy to use Air Berlin again.

AIR BERLIN customer review :  2 September 2010 by M Reichert   (Australia)

FKB-HAM-FKB. We didn't expect a lot as our benchmark were the Australian low cost carriers. We were overwhelmed with what we got. On the 1hr flight we had one round of non alcoholic drinks and a snack. At the departure gates each way we could stock up on complimentary newspapers and magazines. There was enough leg room for tall people on FKB-HAM and doable for an hour space on the return. No seat back TV's but cabin mainscreen TV's with flight routing and TV series. The ground staff on either airport were efficient.

AIR BERLIN customer review :  18 August 2010 by A Ratilal   (Australia)

CPH-TXL-DUS-ZRH. New and clean aircraft. Snacks served, crew were friendly even though we only spoke English. Fares were very cheap when compared to the competition. Only German magazines/newspapers available. Would fly them again if I'm in Europe.

AIR BERLIN customer review :  15 August 2010 by T Miller   (USA)

TXL-KRK and then KRK-DUS. I was impressed with this airline - a good web site for discovering their service and making purchases, very reasonable pricing, meaning that one can piece together a complex itinerary without requiring round-trips to get the best prices. On-time performance for each of the 3 legs I flew, baggage appearing promptly after the flights. Onboard experience very similar on the TXL-KRK and KRK-DUS flights - the former was a 737-400 and the latter an A319. Not luxurious but newish interiors and good service.

AIR BERLIN customer review :  13 August 2010 by Geoffrey Earl   (New Zealand)

Dubrovnik - Munich. A320 was full and while it was a short flight of just over an hour it seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have flights where no passengers are under 5 years of age? Let's see which airline is brave enough to introduce such a restriction. After this performance I think next time I will pay a higher fare on the full fare airlines.

AIR BERLIN customer review :  13 August 2010 by Jess Hill   (USA)

Santorini to NUE. Check-in in Santorini took nearly two hours due to computer failures but we landed on time. New A320, FAs abrupt but OK and one of the meals I ordered on the site showed up. IFE was overhead. Pilot liked to point out the sights. All-in-all they deliver on short- haul flights but there's no glamour here.

AIR BERLIN customer review :  10 August 2010 by C Rowaan   (USA)

The aircraft itself was clean, seats however not very well padded. I'm not a very tall person, but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly suffocated by the person in front of me every time she reclined her seat. The entertainment system is okay and they dim the screens during the night to help you sleep. The food was good but it seems you only get the choice of Chicken or Pasta.

AIR BERLIN customer review :  4 August 2010 by Mike Savereux   (USA)

Dusseldorf-Miami. I was faced in July with few available seats and high fares using American Airlines and other airlines. However, travelling Gatwick to Dusseldork and including an overnight stay my trip to Miami with Air Berlin saved me a fortune and I was very impressed with the Air Berlin service. Two reasonable meals, as good as other transatlantic economy offerings, with free complimentary wine and liqueuers which is something unheard of with AA. IFE via a shared screen but not a problem. The cabin crew were great. Security checks at Dusseldorf quick. All in all a very pleasant trip and with the bonus of an arrival at Miami 35 minutes early.

AIR BERLIN customer review :  1 August 2010 by R Trimmel   (Austria)

DUS-LAX-DUS. Check-in ok. Seat pitch much narrower than on other airlines, little to no leg room. Food is average, but had to pay for everything, even non-alcoholic drinks. No IFE on outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin offers two very different products under the same brand - I'm happy with the product for the European market, but long-haul is not recommendable and not even cheap!

AIR BERLIN customer review :  1 August 2010 by Max Meierhans   (Switzerland)

Zürich-Düsseldorf-Reykjavik. Excellent airline, friendly staff, reasonable food. Good aircraft. Return trip on SAS via Oslo was less enjoyable.

AIR BERLIN customer review :  29 July 2010 by J Lehnert   (Germany)

Berlin TXL to Vienna. Check In efficient. I had 21 Kilos but I did not have to pay extra fees. B737-700 seat pitch is very tight but this was only a 1 hour flight. Nice selection of magazines and newspapers. There was bretzel free and coffee/tea/ juice at no extra cost. Air Berlin clearly offers an outstanding product on short haul flight. The problem starts with its long haul destinations - the seat pitch is a big problem. I would use Air Berlin on short haul flights, but on long distance flights would look for Asian or Pacific carrier if available.

AIR BERLIN customer review :  27 July 2010 by N Werner   (Switzerland)

ZRH-TXL-ZRH. Flight was € 199 incl, and much cheaper than Swiss. Online Check-in efficient and was at the gate quite quickly. Air Berlin use the B gates at ZRH which are easy to get to but once you are there you cannot do much as there are only 2-3 shops. Boarding is also by bus which is rather inconvenient. TXL is probably the cutest airport I have seen. It is so tiny and efficient for an airport. The distance between the gate and exit is probably not more than 30m. Flight to TXL was delayed due to late arrival of the incoming aircraft and flight back to ZRH was delayed due to ATC regulations. Inflight service is rather simple with free drinks and a choice of crackers or a chocolate bar. Service to TXL was friendly and efficient but the return flight had a very arrogant male FA on board which spoilt the experience. Air Berlin is not a bad airline in general and they can be compared with other carriers in Europe.

AIR BERLIN customer review :  15 July 2010 by Paul Van Alsten   (France)

ORY-DUS DH8-400. Comfortable leather seats with generous legroom. Cabin interior clean. Web check-in does not work at ORY - however check-in at the airport hassle-free. Free snack on this 1-hour-flight. Hot/soft drinks and choice between bretzel and muesli. Stewardesses polite but not overly friendly. On the downside not a single word from the cockpit!