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Air Berlin customer travel guide
		Air Berlin 3-Star Airline Ranking		Air Berlin Passenger seat recommendations
		Air Berlin Economy class seat reviews		Air Berlin Business class seat reviews
		Air Berlin Business Class Lounge Reviews		Air Berlin Aircraft Seat Maps and Cabin Layout Plans

AIR BERLIN customer review :  23 July 2011 by Christian Bonawandt   (USA)

Air Berlin changed our return flight for our honeymoon a few weeks beforehand, so that we would miss our connection in Dusseldorf. Their only attempt to reconcile was to refund the ticket in full or give us 80 Euro off a hotel in Dusseldorf so we could catch a connection the next day. The former would cancel our honeymoon in its entirety and the latter would not cover the cost of a hotel at such last minute notice. There was absolutely no consideration or concern on their part. They seemed totally indifferent to the entire issue.

AIR BERLIN customer review :  20 July 2011 by D Andrews   (UAE)

I use AB several times throughout the summer between FRA and Spain. No matter what, the flight is always jammed packed with screaming babies and out of control children. Best tip is to avoid any seat toward the front where they tend to sit. It can be unbearable, and airlines need to address this problem soon. Cabin crew are usually good and cabin service is fine.

AIR BERLIN customer review :  15 July 2011 by Karin Dittmer   (Germany)

FRA-TXL-BKK in C. Very friendly staff. Good Menus. Super service from BKK-Pattaya, free Limousine service. Sure we fly again with Air Berlin.

AIR BERLIN customer review :  13 July 2011 by Joe Bomba   (USA)

JFK-TXL-VIE Round Trip. The Transatlantic portion of the flight was much worse than the Intra-Europe portion. The planes used for transatlantic are older and very uncomfortable, compared to Intra-Europe planes which were new and had more legroom! On the way to Europe our flight departed late, and our bags did not make the connection to VIE. Ok, so this happens from time to time, we'll probably have our bags the next day. Nope, airline was not forthcoming with any info at all. I had to call to get any status. Next day found out that 2 of 3 bags had arrived, but could not get them to deliver those until 3rd was located. Then we find out my 3rd bag had a lovely time visiting friends in Venice (VCE). After 2 1/2 days and 20 calls later, our luggage finally arrived.

AIR BERLIN customer review :  12 July 2011 by Jeffrey Kusch   (USA)

Berlin-Miami. What a nightmare. The plane was about 3 hrs 40 mins late with no apology, no information. I was in Business class. The crew was the rudest, incompetent I have experienced in my 35 yrs of flying. We arrived in Miami, priority bags came off last for the last insult!

AIR BERLIN customer review :  6 July 2011 by Mark Hurter   (Switzerland)

Faro-PMI-ZRH. Online check-in went very well and was happy being able to skip the queues at the airport as was travelling with hand luggage only. Faro-PMI was flown by an A321 by Niki. Seat pitch tight. FA's are dressed casually, so is the service as well. One gets free soft drinks and a sandwich. Inflight Entertainment on this hop was Audio, although they can show films as well. Service not bad but not great either. Flight PMI-ZRH was delayed as well due to some passengers arriving late who obviously didn't come from a connecting flight. Their luggage should be simply offloaded. Crew rather distant and seemed unorganised. But not unfriendly. Sandwich and drinks again but Zanzibar meals could be ordered. Value for money. Take you from A to B. Better than low cost but not better than other full service carriers.

AIR BERLIN customer review :  1 July 2011 by Stephen Phillipson   (Germany)

Air Berlin from Dortmund to Barcelona via Palma. Plane was late arriving in Dortmund, and more delayed leaving for Palma. Our AB connection did not wait in Palma, so we were re booked onto another flight. Crew unfriendly and did not care that many passengers missed their flights. Our flights from check-in in Dortmund to Barcelona took 9 hrs 45 mins. Air Berlin used to be very good, now they are people carriers who simply do not care.

AIR BERLIN customer review :  28 June 2011 by B Klug   (Germany)

FRA-PMI-FRA Very friendly crew and spotless cabin. Pre-ordered meals good value for money. Check-In swift and friendly. Much better than competitors on same route.

AIR BERLIN customer review :  26 June 2011 by K Lukkari   (Finland)

Helsinki-Berlin-Helsinki. Bought tickets quite early so got these quite good price. Flights were packed since it was Eastern holiday. No check-in queues in Helsinki or Berlin. Flights were on time, so nothing to complain. Free sandwich and soft drinks were offered, that is big plus.

AIR BERLIN customer review :  25 June 2011 by S Kormaris   (Denmark)

CPH-DUS one way. A very bad experience. Check in was a mess, ticket incredibly expensive for what they offer. Excess baggage 10 euro per kilo. On board you have to pay for everything and very expensive. Plane was old and not very clean. Legroom was a nightmare and seats uncomfortable. And the most important: crew very rude and not smiling.

AIR BERLIN customer review :  5 June 2011 by Andrey Gerasenkov   (USA)

ZRH-TXL-OSL trip on Air Berlin. Arrived to Zurich on AA. Due to the volcanic ash cloud my morning flight to Berlin got cancelled. No one showed up by the gate to explain what was happening, so all passengers had to run back to the check in counter only to be redirected to the Air Berlin service desk. After waiting in line for about 30 minutes was told that I can be re-booked either to a 7pm flight this same day or following morning although they could not assure me that the flight would actually depart. No accommodation, food voucher, refund of the unused portion of the ticket or getting me on one of SAS flights directly to Oslo or Copenhagen were offered because, in words of the airline rep "It's not our fault." I ended up buying a train ticket to a friend in Germany, renting a car and driving to Oslo myself.

AIR BERLIN customer review :  2 June 2011 by S Mitra   (India)

BER-MUC. Extremely pleased with the airline and above expectation. There was no food but a hard tasteless piece of bread was given to those who wanted to risk it. Seats comfortable and though the flight was packed, it felt spacious.

AIR BERLIN customer review :  1 June 2011 by N Mundhra   (India)

Salzburg to Berlin and Berlin to Dusseldorf, and extremely impressed. I paid very cheap rates for European flights (only about 90 euros per person) but got very good treatment - from newspapers and magazines to a nice snack and drinks. Seats comfortable. I couldn't get over the fact that this was supposed to be a low cost airline.

AIR BERLIN customer review :  1 June 2011 by Frank Johne   (Germany)

Business Class DUS-BKK. No separate boarding line. A330 business seats ageing, do not recline more than 150°, but comfort was better than feared. IFE not AVOD and only small screen. Food was ambitious and tasty. Wine list was short but okay (no Champagne). Value for money was okay, on the edge to slightly overpriced. Due to the outdated cabin, frequent travellers may find better options in other airlines.

AIR BERLIN customer review :  31 May 2011 by A Lohmann   (Germany)

HAM-FRA-HAM. Best price on this route, also good service including drinks and snacks. Ground service was okay, flight was on time.

AIR BERLIN customer review :  20 May 2011 by Peter Schweizer   (Australia)

Will go back to LH for my next domestic flights in Germany. Very uncomfortable seating on old looking B737 HAM-MUC. Flight full and was very annoyed when gate agent decided my carry-on suitcase was too big to go onboard but had to be gate checked. Bag is/was well within size limitations but I was being penalised for boarding as one of the last passengers as previous passengers were allowed to carry 2 bags on board. Was very inconvenient to carry laptop, travel documents and other valuables as lose items while carry-on was gate checked. Should have done what majority of late boarding passengers did and simply ignore the tag and take the bag/suitcase on board.

AIR BERLIN customer review :  27 April 2011 by Erich Koller   (Switzerland)

ZRH to DUS and back on a day-trip. Flying Air Berlin is a bit like taking the regular bus- service. Nothing is outstanding or done in a personal way. Staff doing their job without any kind of special attention. Cabin usually clean and flights on time. However, you get what you pay for and this is okay for the flights in Europe below 2 hours. Air Berlin has developed a product that is by far better than many low cost carriers but does not match the legacy carriers.

AIR BERLIN customer review :  27 April 2011 by J Ackermann   (Germany)

TXL-MIA-TXL. Staff, though not as professional as Lufthansa were polite and present - drinks given out regularly, restrooms checked. Seat comfort great, we paid for bulkhead XL Seats (highly recommended). Food was good. IFE was dated (wall/ceilling mounted monitors), the movie choice was entertaining. Amenity kits distributed, so no reason for complaint whatsoever. Looking forward to the makeover of their A330-200s with new seats and IFE.

AIR BERLIN customer review :  25 April 2011 by V Ladhani   (Germany)

HAM-VIE-HAM. The staff at check in friendly and gave desired seat. Flight boarding started in time, announcements in German and English. Food satisfactory for a low cost airline. The flight back was also satisfactory with 3 rows empty from behind so had much space.

AIR BERLIN customer review :  18 April 2011 by H Mutschler   (Germany)

Cologne to Hamburg, Lufthansa flight was cancelled and I was rebooked on Air Berlin. Everything was okay, flight on time on a new 737. TV screens show flight routing and got coffee, juice and a warm roll for breakfast on a 35 minutes flight. Bags arrived on belt in normal time.

AIR BERLIN customer review :  12 April 2011 by Paul Phillips   (Australia)

Business class Berlin - Bangkok. I am surprised about the airport which really needs a re-vamp but I am sure that will happen. After check we were given vouchers to go to the BA lounge in the connecting arrivals terminal which was nice. Business class passengers boarded the bus 1st and then called all the other passengers onto the same bus - so we got off last. Large and comfortable seats, flight attendants came around with welcome drinks. The only problem was the inflight entertainment - not much choice and a lot of interference. Apart from that very impressed and would choose this airline again. Also the price we paid was excellent!

AIR BERLIN customer review :  10 March 2011 by L Grof   (Luxembourg)

DUS-PUJ-DUS. The on time schedule was ok but I have never experienced such an unfriendly and unprofessional cabin crew with really poor language skills! Aas I was about to change the position of overhead luggage to get the lighter one in the less strong compartment I was told to remove it immediately. Even after explanation the answer was she would not care as this compartment was not for me. When requesting a new blanket as the one on our seats were obviously already used, the same person told us that this was not her job, the cleaners should have fixed this but if we want new ones we should get up and look for it ourselves.

AIR BERLIN customer review :  16 February 2011 by H Knoben   (Netherlands)

Dusseldorf-Bangkok return. Check in at Dusseldorf airport took a long time. Staff is unfriendly and not much service or help at check in. One customer before me had a problem with small overweight handbag. Staff just shouted at him. No window seats available although later in the airplane there were empty seats occupied by staff. Food poor. On my return from Chiang Mai transit was poorly coordinated by Air Berlin. Only by help through Thai Airways was I able to find transit point and catch my flight in time. Air Berlin also forget at first to file my correct passport number - had to return at check in. Flight back horrible - no window seats just small seat in the middle. Not enough space for legs. Seat in front of me failed to work, so less space. Staff seemed not to care about this problem. Flight arrived on schedule, very slow unloading of the bags. For a budget airline it is pretty expensive. The attitude is arrogant.

AIR BERLIN customer review :  8 February 2011 by S Taylor   (Germany)

Return flight to Bangkok. Business Class was something between Premium Economy and real Business Class. Service was fine, food okay, seats fine though not angled flat.