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Air Berlin customer travel guide
		Air Berlin 3-Star Airline Ranking		Air Berlin Passenger seat recommendations
		Air Berlin Economy class seat reviews		Air Berlin Business class seat reviews
		Air Berlin Business Class Lounge Reviews		Air Berlin Aircraft Seat Maps and Cabin Layout Plans

Air Berlin customer review :  6 October 2011 by James Fox   (UK)

London Stansted to FMO, Munster. Fast check-in, and easy boarding. Full plane but even on a short flight crew managed to give everyone a snack and a drink. Seats ok for a short flight and English papers provided. Munster airport large but very little traffic, luggage unloaded quickly. Perfectly acceptable flight but not cheap.

AIR BERLIN customer review :  3 October 2011 by J Shields   (Canada)

Business class Vancouver to Dusseldorf. AB uses the Priority Pass lounge at YVR which was fine. No current newspapers due to a delivery problem but when asked about this, the concierge immediately went and purchased a copy. Business Class was only half full at the end of AB's summer schedule. Food was fantastic - a choice of four entrees plus a fifth 'special' dish available. Seats in Business are old type, non-flat bed with limited video choices however they were comfortable. On time arrival in Dusseldorf which is an easy airport to navigate. A great bargain and a great flight.

AIR BERLIN customer review :  1 October 2011 by J Shields   (Canada)

Dusseldorf to Vancouver in Business class. The AB lounge is about 10 yrs out of date, only one English language newspaper, limited seating, no wifi. On time departure with Business Class cabin only 40 % full. Onboard only one English magazine. Four meal choices and good service (2 attendants having little to do with only 10 passengers).

AIR BERLIN customer review :  1 October 2011 by J Shields   (Canada)

Crowded flight from Dusseldorf to Nice. Departure delayed for 1 hr due to incoming flight being delayed. No announcements made - one had to inquire at the desk of disinterested staff. No English language papers available and AB's inflight magazine had little English content. Snacks consisted of cookies or a fat filled, salted, dry sausage roll in a hard bun packed in a tube. Arrival at Nice late, made worse by a 40 mins wait for bags and again with no explanation. Good value for money but service appalling.

AIR BERLIN customer review :  20 September 2011 by Dietrich Brandenburg   (Germany)

TXL-CGN-TXL. Booking and check-in online was easy. A new and clean A320 to Cologne. Nice staff and good snack. Arrival earlier than scheduled, helpful for me because of train connection. In the evening back to Berlin with 15 minutes delay due to problems before boarding. Plane was an older B737, but fine. Staff helpful and snack tasty. All in all good value for money. Professional and friendly attitude gave me two relaxed hops, which I enjoyed.

AIR BERLIN customer review :  14 September 2011 by C Quintano   (USA)

Berlin – Miami. Our flight was diverted to Ft. Myers instead of Miami due to weather. Problem was in Ft. Myers, the airline kept us on the tarmac for 3 hrs giving us various stories. After we de-boarded a representative from the airline said they would refund the cost of the rental car for those who didn't want to wait for busses to Miami. After 2 months of exchanging emails they declined to refund the money.

AIR BERLIN customer review :  2 September 2011 by Stefan Härtig   (Germany)

Berlin to Cologne. We left 90 mins late, so arrived 90 mins late. But what made me angry most was the missing empathy of the unfriendly crew for the passengers, who had to wait 1.5 hrs in the dry-air cabin, without any offers of water to drink.

AIR BERLIN customer review :  31 August 2011 by R Wilking   (Germany)

DUS-LAX outbound, SFO-DUS inbound, both on a A330 with significant differences. Traveling as a family with two teenagers, we reserved our seats 6 months before and got them without problem, on both legs rows 38/39. Outbound flight with good seats and crew. Good food, constant service with soft drinks, complimentary wine, made the 11 hrs nearly a pleasure, even in Economy Class. Unusable IFE with small screens high above, slight delay of 30 min. Inbound, older plane with bad seats, cushions worn out. Crew professional and friendly, service ok with decent meals and good supply of soft drinks and wine. Overhead screens even worse, bring your own entertainment.

AIR BERLIN customer review :  28 August 2011 by Sheldon Nider   (Canada)

Delayed Vancouver to Dusseldorf 13 hrs with no compensation. Had confirmed seats by paying extra for Top Bonus but seat selection was not honoured. Re-routed with a 9 hr delay. No toilet tissue in the washroom after the first 3 hrs. Replaced slowly and continued to be a problem throughout the flight. Sat in row 28. Had to ask for beverage service which seemed to be a hassle for flight attendants.

AIR BERLIN customer review :  26 August 2011 by M Liepmann   (Thailand)

BKK-DUS return in Business Class. The airline is extremely tough on luggage allowance. Check-in staff not friendly either end and boarding in both cities was chaotic. BKK boarding was late, no proper announcements from unfriendly staff, chaos in Dusseldorf as boarding was through one door for all pax and cabins, no pre boarding for children, special needs or premium pax. Cabin crew on both legs were smiling and cheerful for the whole flight. 2 crew serving 24 Business passengers leads to somewhat slow service, however it's personal and friendly. Seats average, only reclining and not lie flat seats. IFE poor with looping programs and AVOD. One suitcase lost on return but returned within 48 hrs. Just a shame the onboard experience is let down by ground services.

AIR BERLIN customer review :  21 August 2011 by Gregory Bell   (Australia)

Frankfurt to Munich via Berlin. Onboard service for such a short flight, was slick and efficient, with a snack and drink. Very short transfer time in Berlin meant my baggage did not arrive in Munich. Air Berlin didn't let me down - baggage arrived the following day to my rural alpine chalet.

AIR BERLIN customer review :  16 August 2011 by H Lye   (Malaysia)

CPH-TXL return. Boarding was a mess with everyone rushing onboard. CPH-TXL, slept through the flight. TXL-CPH flight, I wanted to have a second drink, and I stopped and asked the stewardess for a cup of water, and was told to wait. She walked pass again without stopping, back to the gallery. I pressed the call button and when the same stewardess came she refused to serve me as we were landing soon.

AIR BERLIN customer review :  16 August 2011 by Angeles Gomez   (Spain)

PMI-OVD. Took off on time, nice beverage onboard, hot and cold drinks free. Cabin crew can not speak a word of Spanish, only English and German. I have flown many years with AB and the service is excellent.

AIR BERLIN customer review :  13 August 2011 by D Burek   (Germany)

TXL-BKK return. Nice FA's on both flights. Leg Room could be bigger, but was ok. Meals where hot and of good taste. No Delay. Luggage was there on time and without any damages.

AIR BERLIN customer review :  12 August 2011 by Susan Ackerman   (USA)

SFO to Dusseldorf a 10hr nightmare. No leg room, overcrowded plane, rude staff, no choice of entertainment, seats very hard with little cushion. Not significantly cheaper than the major airlines when you consider a sore back is assured after arrival.

AIR BERLIN customer review :  9 August 2011 by T Mahr   (Germany)

MUC-HAM return. Both flights on time, smiling cabin crew, sufficient leg room. Onboard service a snack and all kinds of drinks. My preferred airline for domestic trips in Germany as they deliver a reliable service.

AIR BERLIN customer review :  8 August 2011 by Sander van Kan   (Netherlands)

Barcelona to Dusseldorf. Very nice crew and friendly. We got a salami or cheese sandwich, and 1 or 2 drinks. Very clean and modern airplane. Shared IFE screens throughout the cabin. Airbus A320. Arrived at Dusseldorf a few minutes ahead of schedule.

AIR BERLIN customer review :  8 August 2011 by Andre Samouhos   (Canada)

Dusseldorf to Vancouver and used Air Berlin because they have a non stop flight. Never have I been on an airline that has such abusive people and a system generated to swindle money out of passengers because of bags. They were rude and knew that when you get to the counter, you have no choice but to accept any tactics they use to get money out of you for bags. They will try to charge you 150 Euros for the hand pieces you are carrying which are not overweight and in regulation size. There were at least 15 to 20 passengers who were experiencing the same thing. It was not just one employee who was doing this, the passengers realized and were talking about it, that employees of AirBerlin had an organized system of telephoning each other to pinpoint passengers that they could charge more, from the check in counter, to the cashier to the gate check in. Three people on the counter at the gate who were picked out for extra charges for hand pieces were yelling at them for not providing a receipt.

AIR BERLIN customer review :  5 August 2011 by T Divito   (USA)

SFO-Dusseldorf-Barcelona. Service better than expected from a low cost carrier. Free international newspapers and magazines upon entering the aircraft. Hot meals with complimentary wine. Constant complimentary drink service throughout the flight. IFE was shared screen with headphones priced at 5 Euros. However, a 10 hr flight on an A330 is the maximum one could take before the restrooms and cabin start to become uncomfortable and dirty. Connection at Dusseldorf was a bit confusing due to the on-going construction and limited passenger seating areas. Dusseldorf airport is a duty free shopping centre with passenger amenities as an afterthought. Dusseldorf to Barcelona on A320 was great. Again complimentary drinks and sandwiches. IFE was shared screen.

AIR BERLIN customer review :  3 August 2011 by J Hutter   (Germany)

STR-HAM one way. Very pleasant flight, no lines at check-in, on time, nice cabin crew, one round of drinks with choice of cookies or crackers, 737-700 clean and well prepared. Pitch between seats could be one or two inches more. Cheap fare since we booked 4 months in advance. Overall: very good!

AIR BERLIN customer review :  1 August 2011 by Tanya Hermans   (Belgium)

Passenger cabin was ok, legroom was enough for a small person. Cabin crew, especially female FA's, were not friendly and seemed irritated and annoyed. Service was not worth the price.

AIR BERLIN customer review :  29 July 2011 by S Rasmussen   (Denmark)

ZRH-TXL-CPH in Economy Class. All flights on time, cabin service good (free drinks), and FA's had a positive attitude. Legroom could be better. I'm impressed they actually managed to get my transfer luggage to my destination, given the connection time in TXL was only 25 mins.

AIR BERLIN customer review :  28 July 2011 by B Klug   (Germany)

DUS-MUC-MBA and return on A330 in their Business product. Excellent value for money and good service. Friendly flight attendants with a good sense of humour in Business, both a bit older and probably because of that very professional. Seats good for C-Class on a holiday carrier. Great choice of meals and excellent quality.