Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports

Air Berlin customer travel guide

Air Berlin 3-Star Airline Ranking

Air Berlin Passenger seat recommendations

Air Berlin Economy class seat reviews

Air Berlin Business class seat reviews

Air Berlin Business Class Lounge Reviews

Air Berlin Aircraft Seat Maps and Cabin Layout Plans

Las Palmas to Stuttgart Jan 29 2012. Excellent service, flight on time, good food. Ordered breakfast online and received a nice and fresh sandwich on the side. Served refreshments 3 times during the 4 hour flight. Average pitch, showed a movie on the overhead screens.

I have always been extremely satisfied about Air Berlin services within Europe, so I booked a flight to Bangkok. Unfortunately, and amazingly, the cabin quality was worse than in all major airlines which I have used before. Very little leg space, poor food, no individual entertainment system outbound, but very good system inbound. The good thing: Very punctual!

ZRH-TXL-BSL. Booked flights for a great price and paid for second row seat and had hand luggage only. Both time outside the Terminal in minutes. Service was friendly. Free Sandwich and soft drinks. Good value for money and way ahead of low-cost carrier. Internet Check-in fine as well. Overhead screens for short haul.

December 23rd, 2011 my teenage son and I travelled from JFK to TXL. Everything was smooth, staff were friendly and accommodating. Their service and the quality of food and drinks was outstanding - we couldn't have asked for a better start to our vacation. We experienced the same on our way back on New Year's Eve, they even served complementary sparkling wine to ring in the New Year.

Berlin-Dusseldorf and Dusseldorf-Miami and Miami-Denver with American Airlines Jan 6, 2012. We had a 5-month-old infant with us, in Berlin the crew spoke little English, so when we asked for 'deliver at the gate' tags for the baby's stroller, they checked in the stroller as regular baggage all the way to Denver. In Miami we had a 6-hour layover and nothing to put the baby in. From Dusseldorf to Miami we didn't get a bassinet for the child as they supposedly were all booked. However, when we walked around the plane it turned out that only one was in use. We ended up sitting in the last row by the restrooms where seats could not be reclined. We struggled to accommodate the baby for 10 hrs 40 mins. The crew was unpleasant when I asked for hot water to warm the baby's milk. I would not recommend Air Berlin.

Staff unfriendly and impolite, they were eating during our conversation at the front desk. I had a flight from London Stansted to Verona, they cancelled it without informing me because I booked trough Edreams. I had been waiting for 5 hours at the airport, no information displayed, no apology and I had to pay the transport from Stansted to Gatwick. I tried to complain with the customer service via email but no reply at all.

My wife and daughter flew Thailand to UK via Dusseldorf. The flights were ok though connection was missed in Dusseldorf due to late departure. No information given to people waiting at Stansted arrivals. Eventually my wife and daughter were put on a flight to Heathrow. The bags did not arrive with them so we had to spend the night near Heathrow and return in the morning. The bags did not arrive so we travelled home to the Isle of Wight. We incurred extra costs for the overnight stay, none of which have been reimbursed after repeatedly contacting customer services. I understand these things happen concerning the original late departure but don't expect any help if things go wrong!

KEF-DUS-FCO. First time with Air Berlin. Everything went smoothly before departure from Keflavik and we arrived on time in Germany. The seats and sandwiches were ok but I didn't care for the inflight entertainment. Flight attendants were friendly. All in all good value for money.

Alicante to Lisbon, via Palma de Mallorca. First leg with AB, second leg with FlyNiki. Both new, comfortable planes. Pleasant crew. On time. Unfortunately, at PdM, instead of boarding the Lisbon flight, my suitcase went to Frankfurt. However, I was very impressed with the speed with which it was discovered and dispatched on the first available Lufthansa flight to Lisbon and was in my hotel before 9am the next morning. Got a numbered seat and a snack, all for the same price as low cost companies like Ryanair and Easyjet.

MIA-DUS Business Class. Boarding quick and on time, arrival in Dusseldorf on time. Business class is not comparable to others, as the seats don't fully recline. This was more than compensated by very comfortable seats and a seat distance which is quite generous - you can easily step over neighbours seat. Crew was friendly and attentive. In view of the price, business class is value for money if you don't need full recline on your seat but favour more space and friendly service.

YVR-DUS A330, DUS-STN - Q400, DUS-NYC A330, flights all enjoyable. Service friendly and included nice extra touches - candies as you board, chocolates as we got off one flight, overnight pack on long haul. Two hot meals on YVR-DUS-NYC tasty by airline standards. Seat width and pitch as you would expect. The inflight entertainment was shown on overhead screens rather than PTV on demand. I'll take low fares and great service with limited entertainment.

MUC-HAM A320. Passengers greeted with staff busy chatting amongst themselves. Announcements by pilot in English and German. Seats beside me were dirty. Served salty or sweet snack with choice of cold drinks, juice and coffee. Flight landed on time.

HAM-MUC B737-700. Acceptable leg room for tall person. Announcement by pilot in English and German. Flight was about 45% full. Passengers served bread roll, coffee and juice. Toilets were dirty. Since we did not get landing on Munich airport, we were flying around for about 45 minutes. All in all a pleasant experience.

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