Air Berlin Passenger Reviews and Air Berlin Customer Trip Reports

Air Berlin customer travel guide

Air Berlin 3-Star Airline Ranking

Air Berlin Passenger seat recommendations

Air Berlin Economy class seat reviews

Air Berlin Business class seat reviews

Air Berlin Business Class Lounge Reviews

Air Berlin Aircraft Seat Maps and Cabin Layout Plans

Copenhagen-Berlin-Frankfurt. Booked so I could accumulate Qantas points. Qantas booked seats for me and all went smoothly. Check-in at CPH was fine, priority check-in for Platinum member but staff did not know whether I could access the lounge or not - she suggested I try my luck at the lounge. Lounge at CPH was fine. A319 from Copenhagen to Berlin and 737-700 from Berlin to Frankfurt. Air Berlin cabin looks like a budget airline, service was inconsistent. Copenhagen-Berlin flight staff were rude and unprofessional, friendly and helpful from Berlin to Frankfurt. No lounge available in Berlin considering that is their home airport. Transit at Berlin airport is a nightmare, only 50 minutes between flights. Security staff are slow and rude, luggage arrived at Frankfurt airport pretty quickly. Air Berlin still have long way to go to meet the One World alliance standard.

Inaugural TXL-LAX flight, Economy Class. Check-in uneventful, boarding delayed 30 minutes, however nobody seemed to mind since there was plenty of free food and beverages. Each passenger got a little souvenir upon boarding. Flight smooth, arrival on-time. New clean cabin with a good 10" touch screen, IFE on demand with plenty of movies, TV, music and games, comfortable seats. Attentive crew with plenty of water runs, at some point they even handed out water bottles. However, seat pitch is impossible. I am 6'3" and if I had to actually sit during the entire flight (I had the entire 4-seat row to myself due to low passenger load) I would have ended with severe pain in my legs. When the passenger in the front reclines, their head practically is in your face. Food was tasty, but the portions tiny. Beer and wine for sale only, except one glass of wine served with the main meal. Headphones for sale only. The crew didn't really care about keeping passengers in line, so nobody bothered closing the sun shades after the main meal, kids were left playing in the aisles unattended. Overall a good value for the price, but still far from LH, AF, BA, or KL standards. Nevertheless, a great direct connection from Berlin to LA with a lot of potential.

Our booked trip from Rome to Copenhagen via Vienna, with a 55 min transfer window in Vienna. After checking in we went to the appointed gate - we were there quite early, so sat waiting at the gate for 1.5 hours. Our flight to Vienna was delayed 1.5 hours, but no one could give us any information or help regarding our connecting flight in Vienna. We were told to keep checking the departure list, and in the end, 2 hours after the original time, the departure list said that the plane was now boarding. Eventually 2.5 hours after the original take off time, the plane was boarded and ready. When in the air, we asked staff about our connecting flight, which by now we had definitely missed, they were very surprised to hear that there were people onboard, who had connecting flights and they knew nothing. In Vienna there was one guy to help all passengers, he informed us that we would be installed in a hotel in the airport for the night and that we would get on a plane home to Copenhagen at 6.25 am. Air Berlin had a special little extra surprise for us, as this flight was not direct but had a stop in Berlin! Information was close to non existent, and staff very unhelpful.

Berlin-Abu Dhabi-Phuket. Good things first: Flight crew very friendly, very helpful, making the best of the basic services Air Berlin provides. You receive a glass of wine with dinner (but they have to explain: only one!). Headphones are charged for, 3 Euro. The onward boarding pass (Air Berlin flight, Air Berlin plane) from Abu Dhabi to Phuket has to be picked up personally at Etihad counters in Abu Dhabi, as Air Berlin cannot issue them - in Berlin! Overall - if cheaply priced, ok. If expensive, definitely not.

FRA-TXL. The check-in area was nice and fast. The plane was in good shape, left on time, and they served a snack. Flight attendants were very attentive. Upon exiting the plane they handed out chocolates. Would happily fly them again.

TXL-AUH-TXL. Outbound flight to Abu Dhabi very lightly booked. Average meal was served and we got small bottles of water as an extra service. Old seat layout without in-seat entertainment. Return flight was fully booked. My seat reservation had been given away despite the fact I checked in 120 minutes ahead of the flight. The aircraft was fitted with new seats. The new economy seats were disappointing, the pocket is too small to even fit an iPad or a bottle of water; and the passenger behind me used the touchscreen like a woodpecker waking me up every time. Before departure, the crew told passengers would have to enjoy the entertainment system without sound. The sun started rising but there was no effort to close the window blinds. As promised, the crew mercilessly started serving breakfast 120 minutes before landing. Again, loud announcements that woke everyone up. All in all, an unpleasant experience.

Flight from Abu Dhabi to Phuket return. Codeshare with Etihad. Inflight entertainment zero, seats small and service very mediocre. After serving an average meal the crew disappeared. On a 6-7 hour flight one would expect them to serve at least water between the main meal and the turkey/cheese roll before landing.

TXL-ZRH-TXL weekly. Most of the time very punctual, crew not always friendly but watch out if the flight is late in into TXL on Friday evenings. Only passengers with connecting flights can disembark. I do have a gold card with AB as did several of the people next to me, but still we were hindered in getting out by a loud FA. So far I have always booked them as they are cheaper than LH or Swiss but I will definitely review that.

Flew Berlin-Frankfurt which was fine. On the return, Tel Aviv-Berlin. Flight delayed by an hour. No hot food, just a sandwich - I expected a lot more on a medium haul flight. Staff were a bit rough around the edges and wore an awful black uniform. You had to pay 3 Euros for headphones to listen to the inflight entertainment. Money was the main motivation to fly them but not the overall service. Fine for short-haul but not for medium haul. The flight itself and landing etc were fine.

DUS-MIA on A330-200. Unacceptable business class seat, same as 6-8 years ago on LTU Airlines. They may call it "economy plus", but it has nothing to do with international long distance business class. IFE ok, FA - only men - friendly, but lack professional skills. Food below business standard, just "superior economy" - same for drinks. Flight departed 40 mins late - no explanation given. Luggage delivery at MIA airport ok.

Düsseldorf to Vancouver. Our flight was delayed by 11 hours! Air Berlin did not offer passengers any compensation for the delay, not even a meal coupon or a coffee. Onboard, staff were also rude. They did not offer any explanation for delay when asked. The seats were relatively comfortable, but the meals were below average. The overall quality is that of a typical budget airline. The worst customer service experience I have ever witnessed.

Trip from Rome Fiumicino to Frankfurt. Due to 'technical issues', was forced to return to the airport twice, and then rescheduled the following day. Staff were extremely unhelpful during this ordeal. We sought a flight with another airline the following day. Air Berlin have not been helpful since this endeavour in responding to enquiries.

HAM-MUC-HAM: B737 700 and A320. Flights were 85 and 50% full on respective legs. Passengers greeted with unmotivated and crew giggling amongst themselves. Aircraft's clean enough and service friendly. Soft drinks and chips served. Both flights on time. Recently prices have gone up, LH is offering cheaper tickets. I think its time to upgrade to LH.

JFK-DUS. Flight boarded on time. Crew very hospitable and friendly. Served dinner an hour after take off, meal tasty by airline standards although portions could have been a bit bigger. We were given a choice of a complementary cognac or ice cream for desert. Free beer and wine. Seats average or slightly below in terms of space and comfort. Breakfast was of a traditional German type - cold cuts and fruit. Flight crew bilingual, some even spoke a handful of languages. IFE was the antiquated overhead CRT monitors. All in all a pleasant experience.

BER-MIA nonstop service. Old A330-200 from LTU - seats do not fully recline but not a big issue for me personally. Lots of space. IFE very old, small personal screen, films shown nonstop, not really usable. Supposedly with AB joining One World, seats and IFE in both business and economy on longhaul will be replaced step by step. Very friendly service, 2 flight attendants for business cabin. Very good food with three meals. Plenty of drinks. Flight on time. Crew provided lots of information during the flight and also about immigration process. Air Berlin really needs new planes and/or refurbish its longhaul planes to compete with other major carriers. If they do, AB offers very good value for money.

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