BANGKOK AIRWAYS review : 30 June 2008 : by L Vaughan

Customer Rating : 5/5

LPQ-BKK. Check-in was swift and friendly at the otherwise depressing LPQ Airport, knowledge and English of check-in staff amazing for Laos standards. Complimentary use of lounge with internet, snacks and non-alcoholic drinks. Flight date was changed free of charge online 72 hours prior to departure - very impressive considering the great fare value. ATR 72 was clean and comfortable despite being knocked around easily by any turbulence. I can't fault PG - they are going from strength to strength, looking forward to them extending their route network further.

BANGKOK AIRWAYS review : 27 June 2008 : by Richard Swart

Customer Rating : 5/5

This year for the 6th time I have flown with this airline. And it's is absolutely magnificent. The combination of the ticket price, staff (on ground as well as in the cabin) and the excellent service provided by this regional airline is fantastic. And, on board the cabin is very clean and well maintained. These days they do not only fly within the Thailand area but also to Hong Kong, Maleives and Japan for a very reasonable price. So it is worth checking out when in Bangkok and wanting to fly further. On all airports I have been when flying with them there was a very good lounge on airport, with free internet, drinks, papers, etc. Then on board, again they serve tasty food and drinks.

BANGKOK AIRWAYS review : 20 June 2008 : by Jeffrey Williams

Customer Rating : 3/5

Bangkok to Seam Reap then down to Phuket via Bangkok. Initially was a bit concerned at the check in because we had to pay additional for our baggage allowance, ie we were treated as domestic passengers, which is not practical when you are international travellers you are automatically overweight. I did argue this point and the Customers Service manager met me half way, which was a small achievement, although other airlines, in similar situations, I have previously travelled with allowed the additional weight for international passengers. Bangkok Airways seems to be the furthest airline in the Suvarnabhumi terminal, so be prepared for a long hike to board your flight, at the time two flights seem to be boarding at the same time there seem to be some confusion between passengers on my bus from the terminal who were not going to Cambodia but southern Thailand. Onboard the flight was pleasant, cabin crew were friendly and helpful and food was OK. My only concern was space onboard was tight in the overhead lockers. On the flight to Seam Reap we had separate seats, for some reason although only one seat in front of each other. The way back from Cambodia to Phuket via Bangkok, we did not have to pay additional baggage allowance as we were treated as international and not domestic passenger. The change over at Bangkok’s Suvarnabhumi airport again involved a great deal of walking, there were eight of us who were flying this route whilst the majority of passengers were departing at Bangkok. The customer service person was making these quick announcements to us that only two of the people up front could make out, as we struggled to keep up with her, we found that some of the Bangkok departing passengers had tagged onto our group wrongly. On the way back from Phuket to Bangkok again we had no problems with the baggage allowance despite this being a domestic flight. I would fly Bangkok Air again, but would be careful of the baggage allowance, especially the Bangkok - Seam Reap, Cambodia route which is obviously an international flight as these are two separate countries. I did like the ease of booking this flight on-line.

BANGKOK AIRWAYS review : 18 June 2008 : by Jackie Waring

Customer Rating : 5/5

An excellent airline - not the cheapest of options but the best. The lounge at Bangkok is excellent. Flew to Samui and then back to Pattaya. Only downside to later flights - it was the morning after the full moon and quite a few revellers onboard, some of whom were not fit to fly and should have been denied boarding.

BANGKOK AIRWAYS review : 3 June 2008 : by Kate Natzke

Customer Rating : 5/5

BKK-USM-SIN. Love Bangkok Airways and try to fly them whenever we can. Last minute flight to Koh Samui so didn't have much time to enjoy the lounge experience in Bangkok. Left and arrived on time. Made sure we were at the airport early for our flight to Singapore so we could relax and enjoy the lounge facilities. New A319 plane which was very smart. Hardly anyone on the plane so plenty of space. The flight attendants are pleasant and hard-working. Can't wait to fly Bangkok Airways again.

BANGKOK AIRWAYS review : 30 May 2008 : by Andrew Dixon

Customer Rating : 4/5

BKK-USM-BKK on their new A319 in business class. Check-in efficient for both flights - flights on time. Blue Ribbon lounge at BKK excellent (not bad at USM). Aircraft immaculate with very comfortable seats in 2-2 configuration. Business class passengers transferred separately on arrival and escorted to baggage reclaim. Only negative was inflight catering - very stodgy and curry in both directions. Drinks available onboard and in lounges limited to soft drinks and beer - not what it says on their website and really not good enough for business class.

BANGKOK AIRWAYS review : 22 May 2008 : by N Damrongphatr

Customer Rating : 3/5

Phuket to Bangkok. Check in good, ground staff efficient and my usual emergency exit window seat, the small lounge seemed to be even more overcrowded since it is the end of the long holiday. Good snack in lounge with Thai local delicacy. Aircraft is one of the two remaining 717 of the airlines (they are phasing out to give way to A319 fleet after expansion of Samui airport). Obviously PG do not care to maintain this aircraft anymore. Seat worn and some armrest broken. Food changed from delicious curry rice into the tasteless salad with two strip of chicken and two slice of ham. Talk to fellow passengers who is also a frequent flyers, and found that this menu is served in all route all flight. No more ice cream. Disappointing indeed. But their people are good as always, both in the air and on the ground.

BANGKOK AIRWAYS review : 29 April 2008 : by D Kay

Customer Rating : 4/5

Phuket to Bangkok. Read so many good reviews decided to try Bangkok Airways instead of Thai. A little disappointed. Check in fine. Lounge at Phuket airport was a crowded small room, we decided not to use it. Found Phuket Airport rather grotty! FA's efficient but brusque and rather unsmiling. Seat pitch OK. Plane looked relatively new but my husbands armrest was broken. Food a little interesting. Quite expensive overall, but flight departed and arrived on time. A long way from terminal at Bangkok.

BANGKOK AIRWAYS review : 22 April 2008 : by Richard Woodhead

Customer Rating : 5/5

Return Bangkok to Saigon economy. Very pleasant and friendly, polite ground and flight staff - especially in Saigon. Seemed like a new Airbus on each leg. Great food from Vietnam to Bangkok. Will certainly fly them again.

Bangkok Airways review - by Nick Deng

15 April 2008  Customer Trip Rating :

Bangkok to Sukhonthai. Very good experience. Nice lounge at the airport for an economy ticket. A simple but delicious meal served on a very short flight.

Bangkok Airways review - by Duncan Whiting

15 April 2008  Customer Trip Rating :

BKK-Samui travelling with 5 family members on a a full Airbus A319. Proceeded up the aisle towards my seat and saw that it was already occupied. I asked the man sitting there if he was in the correct seat. He produced his boarding card and it was the same seat as mine. I queried this with the cabin crew who seemed as confused as we were. By this time everyone was seated with the doors waiting to close, and not a spare seat on the aircraft. There was no way I was getting off as my family were already seated. Eventually, the head purser arrived and asked for both boarding cards. She then looked over to the man sitting in my seat and advised him that he was on the wrong plane! His boarding card was for a flight to Krabi. So they were whisked off in a car and hopefully caught their flight. Bangkok Airways are usually very good with security and passenger processing but obviously slipped up on this occasion, much to the amusement of the passengers on our aircraft.

Bangkok Airways review - by R Norville

5 April 2008  Customer Trip Rating :

BKK-USM-BKK. Both flights on time. Food is excellent and the gate deli is a great touch. However the seat pitch is awful.

Bangkok Airways review - by Ho Mun Hung

25 March 2008  Customer Trip Rating :

Bangkok to Luang Prabang, Luang Prabang to Siem Reap (using Bangkok Airways sister airline Siem Reap Airways) and Siem Reap to Bangkok. Friendly and helpful cabin crews, simple and tasty inflight meals, interesting inflight magazines. Good departure and arrival timings, thoughtful ground staff, lovely airport lounge at Bangkok and Luang Prabang. The only thing that is not so good thing is the leased aircraft they use on Siem Reap to Bangkok route - it is old and noisy.

Bangkok Airways review - by Lisa Neale

22 March 2008  Customer Trip Rating :

Bangkok- Phuket and Phuket - Bangkok in A320. First time flying with this airline and can find no faults. If you are use to travelling economy then all the little extra's really make a difference. Great lounge at BKK airport - free food and internet usage, same in Phuket but much smaller lounge. Flight was 1 hour 15 on way there and 1 hour on the way back. Both legs a meal was served and light entertainment was shown. I think that this is a lovely airline. We had a connecting flight with EVA Air and our luggage was able to be checked in to our final destination. There is an option to complete immigration in Phuket (you will have to pay an additional leaving tax as now all international air fare has this built into the ticket). We did not do this and were caught with very long delays in passport control (apparently very common and can be an up to an hours wait). If you had cleared immigration in Phuket then you could have missed all of this. We had a connecting flight and had allowed ourselves 2 hours and this was just enough. When you land in BKK you have to out of domestic and check back into international and this is at least a 15 min walk.

Bangkok Airways review - by J Bartlett

20 March 2008  Customer Trip Rating :

Hong Kong-Koh Samui, Koh Samui-Bangkok. Excellent flights in new A319. Surprise on Koh Samui - Bangkok flight as expecting B717. Plane very new - still had that 'new car' smell. Staff excellent and meals and refreshments more than adequate even on short flight. Most impressed.

Bangkok Airways review - by Ian Smith

12 March 2008  Customer Trip Rating :

What a difference a year makes. Last year we used Bangkok Airways three times and felt they fully deserved their Boutique status. This year we travelling on a flight from BKK to Chaing Mai. We then received a mail from Bangkok Airways that they had cancelled our flight due to schedule changes. We were nevertheless informed that we had been protected onto a Thai Airways flight. On checking in with Thai Airways we were told that Bangkok Airways had cancelled our flight three days earlier for some unknown reason. Bangkok Airways told us that the only solution was to buy one business class seat, at our expense, because Thai only had one ecomomy seat left. Due to our short schedule we had no other choice, but to take this option. On the way back from Chaing Mai we were asked to leave the Bangkok Airways lounge, because we only had a Thai Airway tickets. Although we tried to explain our situation they still asked us to leave. Whilst travelling to Phuket with Bangkok Airways our seat was broken, so one of us had to fly in the reclined position. On our flight from Phuket to koh Samui another passenger had the same problem with a broken seat. Although this airline is currently upgrading its fleet it still has a responsibility to all its passengers. Sorry I won't be flying with them again.

Bangkok Airways review - by Pamela Veneri

4 March 2008  Customer Trip Rating :

Koh Samui - Bangkok Economy class. As we were connecting to Paris we had the option to complete immigration process there instead of queuing in Bangkok. This gave us more time in duty free area while waiting to board again. Friendly staff, clean cabin, weird food.

Bangkok Airways review - by Dave Jaros

4 March 2008  Customer Trip Rating :

REP-BKK in economy. An midweek a.m. flight, actually flown not by their A320 but by rented Swiss- registered Hello MD82 plane - departed 45 mins late due to late arrival. Check-in okay , boarding no hassle, crew friendly but effective. Managed to serve a lunch on this short route. Nice inflight magazine. This company runs flat rate fares policy so it is quite easy to book them on short notice. Baggage in BKK arrived in 30 mins, so enough time to clear immigrations. Fine experience.

Bangkok Airways review - by D Whiting

4 March 2008  Customer Trip Rating :

I have used this airline numerous times over the past 5 years between BKK and Samui and have always received good service. However, on this occasion, I am due to arrive from LHR into BKK at 1530, so I will miss the flight at 1615, and the next one is not until 2000. Since I booked the flights, they have changed their schedule for this flight 4 times. Whilst I was initially mildly irritated at having to wait 4.5 hours for a connecting flight, having just flown 11 hours from London, the fact that they have now changed the aircraft to an ATR72, adding another 30 minutes to the flight, was the final straw. I have now changed my flights to the following morning, meaning an unplanned night in BKK and one less night in Samui. It would seem common sense that if you have between 15 and 20 flights to this island every day, and a complete monopoly on the route, you would expect more regular departure times. Thai are now operating twice daily and charging exactly the same price, so it's no longer a monopoly, it's a cartel! £130 for a 40 minute flight! No wonder you don't see many Thai's onboard - they're all on the train!

Bangkok Airways review - by E Berry

2 March 2008  Customer Trip Rating :

Other airlines would do well to study this particular company. Polite, effective and very efficient. They were a treat to fly with. We flew BKK to Samui bang. Wonderful experience.

Bangkok Airways review - by Patrice Santiago

17 February 2008  Customer Trip Rating :

Good airline - rather new A320, with colorful decoration. Very nice crew, food served on 1 hour flight between BKK and Krabi. Crew spent most of the time in cabin attending Pax, found service and product far better than THAI on the same route.

Bangkok Airways review - by P Bonner

12 February 2008  Customer Trip Rating :

BKK-CXN. Economy class. Originally booked with Vietnam Airlines. (So wasn't sure where check in was until information staff explained it was a code share). Excellent staff, so helpful and happy. Food was good. Would use them again, no question.

Bangkok Airways review - by D Bokr

11 February 2008  Customer Trip Rating :

I have been flying with Bangkok Airlines since they started. Used mostly the Bangkok to Koh Samui flights. Always on time and great meal service for such a short flight. FA always very polite and attentive. On 23 Jan flew with them from Bangkok to Siem Reap but it appeared they were using a leased MD11 from Hello Airways (never heard of them!) It was a swiss registration and the captain also was probably Swiss. There was delay due to an aircraft tyre being flat and so therefore it had to be replaced. We were given seats over the wing and once seated we could hear an awful loud thumping sound coming fromsomewhere below. The captain at one point came out of the cockpit to talk to the flight attendants at the back of the aircraft and then returned back to the cockpit.A few passengers by this time were getting a bit agitated about where the noise was coming from. Once we were airborne the noise stopped. Either that or we couldnt hear it. 25 Jan returned to BKK on same aircraft and same captain. Taxiing down the runway the aircraft did a sudden brake that had some passengers screaming. There was no explanation until we where in the air and the captain apologized and said that they performed a brake test. I was quite honestly glad to get off this aircraft. We were met a BKK Airport by Bangkok Airways staff who escorted connecting passengers to their onward flights. We were flying onto Koh Samui and this time we boarded one of their brightly painted aircraft and had a very enjoyable flight to the island. Our return flight on 06 Feb was a breeze. In fact, we arrived early for our scheduled flight and we were asked if we would like to take the flight that was just getting ready to board. That was very considerate of them. Koh Samui airport is now being expanded. It is still as charming as ever even though it is getting bigger.Thai Airways have been giving permission to fly to Samui this year so it is no longer a Bangkok Airways little gem of an airport.

Bangkok Airways review - by Michelle Leung

29 January 2008  Customer Trip Rating :

BKK to Trat and back, flight attendants very polite and nice, very surprised with the lounge at BKK airport. I will travel with Bangkok Airways again in the future and will recommend to other friends.

Bangkok Airways review - by Geoff Becque

21 January 2008  Customer Trip Rating :

LPQ/BKK ATR72-500. Very efficient check-in at LPQ, most surprised that I could check our hold luggage through to Krabi even though my connecting flight was with Thai BKK/KBV. We had thought we would have to collect at BKK and recheck in with Thai but all we had to do was collect our boarding passes in BKK and stay in transit. Bangkok Air lounge at LPQ was full and stuffy (air con not working) so we gave it a miss. Boarded and took off on time and on this aircraft our wheely luggage fitted in the lockers. Flight time 1hr50 and a really good lunch served - cold salmon with crudites wrapped in omlette, sticky rice and dessert. The wine flowed - decent French country chardonnay and pinot noir with FA's walking up and down the aisle with refills. My wife thought it was the best meal she had of the seven legs on our trip (including F on LHR/BKK). Smooth fight, good safety briefing and flight deck announcements and landed at BKK on time. If this is their normal style no wonder the airline gets the accolades and awards. A good experience and we will chose to fly with them again.

Bangkok Airways review - by P Lundstrom

21 January 2008  Customer Trip Rating :

Siem Reap-Bangkok. Clean modern aircraft, friendly FA's, good snack.

Bangkok Airways review - by Ron Reviv

10 January 2008  Customer Trip Rating :

Flew Bangkok Airways many times in past years, attentive and extremely civilized staff both ground and air. Cabin/lavs always impeccable, full cabin service - refresh towels, bar, meal, duty free, even on short hauls. Departure "lounge" area in some airports, seat pitch horrible but comparable to any LCC. I give them 5 stars only because they are so good and pleasant at what they do. I strongly recommend Bangkok Airways.

Bangkok Airways review - by Gary Marsh

8 January 2008  Customer Trip Rating :

BKK to Chaing Mai to Koh Samui, Koh Samui-BKK. Good check in at all airports comfortable flights albeit short flights. FA friendly fast and efficient with a small snack served on each flight despite one being only 45 minutes. Good efficient operation. Koh Samui airport (run by tBangkok Airways) Will be nice when it is finished. Comfortable lounge with refreshments.

Bangkok Airways review - by D Bettels

4 December 2007  Customer Trip Rating :

Siem Reap - BKK and BKK - Phuket. Swiss registered Edelweiss Air plane but the inflight staff was from Bangkok Airways. The plane seemed new, legroom was good, and staff excellent. Definitely cannot complain. In BKK the ground staff herded us to our next gate a bit like a flock of sheep. I'm not sure why they do this, as everything is clearly marked and we do not qualify as "unaccompanied minors". BKK - Phuket was a rather aging Boeing 717. The flight was fine. The staff as usual attentive and professional, the pilot welcoming and informative and everything went perfectly smooth. I would most recommend BK Airways as a reliable budget airline in the southeast Asian region!

Bangkok Airways review - by Brian Botha

23 November 2007  Customer Trip Rating :

I made 3 trips during November with this airline Bangkok to Samui, Samui to Phuket and Phuket to Bangkok. Most impressed with the service. On each leg we were served with a meal even on the Samui to Phuket flight which is only 35 minutes. The lounges at all the airports offer free drinks and snacks and free internet. A most efficient and friendly airline. They deserve a 5 star rating.

IMPORTANT NOTE