BANGKOK AIRWAYS  Customer Reviews and Passenger Trip Reports

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BANGKOK AIRWAYS customer review :  17 March 2010 by Christoph Mayr   (Austria)

Bangkok-Chiang Mai, everyone could use the lounge which was very fine, A319 in perfect condition. Service onboard very good, they served a sandwich, juice and coffee/tea. Crew smiling and helpful.The 4 star status of Bangkok Airways is absolutely reasonable.

BANGKOK AIRWAYS customer review :  25 February 2010 by D Maler   (France)

Bangkok - Siem Reap, Bangkok - Phuket return on both legs. Service between BKK and Siem Reap is fantastic, crew able to perform a full service on such a short flight. Everything runs smoothly and delivers a professional experience. The lounge is Bangkok is a definite plus for this airline. Aircraft seems to be in decent conditions. You can find cheaper flights I think but have not tested the quality of service of the competitors.

BANGKOK AIRWAYS customer review :  13 February 2010 by C Migas   (Canada)

BKK-REP then REP-BKK-HKT. All flights on time in fairly new and clean aircraft. Pleasant staff who managed to feed the passengers and do two drink runs on such shorts flights. Expensive since they have a monopoly to Cambodia out of BKK but not a waste. Efficient and reliable airline.

BANGKOK AIRWAYS customer review :  24 January 2010 by David Passmore   (UK)

BKK-USM-BKK. As PG and TG share this route between them, they can dictate the relatively high prices. The lounge hardly provides a haven due to the fact that everyone on the flight has access and can become noisy and does not compensate for the overpriced flights. The equipment was clean, however, the crew on the flight to USM were a little indifferent. A small packaged snack is provided, which is of poor quality and really not worth the trouble - particularly when it was virtually thrown into the lap of my wife. As competition is seemingly controlled, I would prefer it if they charged a realistic price and got rid of all of the gimmicks.

BANGKOK AIRWAYS customer review :  23 January 2010 by T Price   (UK)

BKK-USM-UTP. Good flight to Samui, on time and in a clean, new aircraft. I was delayed on arrival to BKK and had to change my flight which Bangkok Airways did without a problem and for only a minor charge. The return flight to U-Tapao in the small prop was again on time and hassle free. The only problems with Bangkok Airways are the food served onboard is pretty poor and they are slightly overpriced. Apart from that Bangkok Airways is a good airline.

BANGKOK AIRWAYS customer review :  19 January 2010 by B Vincent   (Australia)

CNX-BKK. As usual, great service from start to finish. A319 spotless and seating was comfortable (31 inch seat pitch). Sandwich and drinks served on this 1 hour flight, and repeat drinks offered. Long bus ride to terminal at BKK but the luggage was emerging as we arrived, so no time lost.

BANGKOK AIRWAYS customer review :  17 January 2010 by C Kay   (UK)

Bangkok-Phnom Penh-Bangkok. Quick check-in despite big queues outbound, modern clean aircraft, friendly cabin crew and flights on time. What more can anyone ask for?

BANGKOK AIRWAYS customer review :  10 January 2010 by Samir Shah   (Kenya)

Very friendly, courteous and professional staff. Have a dedicated stand-by desk and team. Easy check-in process. Provide children with toys even on short flights. Good snacks served.

BANGKOK AIRWAYS customer review :  8 January 2010 by M Faroni   (Switzerland)

Bangkok-Phuket return. Wonderful airline, the friendliest we've ever flown, from check-in to cabin staff, very professional and efficient. We were surprised with the lounge facilities for all passengers, great. Was a lot cheaper than Thai Airways to Phuket.

BANGKOK AIRWAYS customer review :  8 January 2010 by Andrew Dixon   (UK)

Just completed 3 flights in Thailand (BKK/USM, USM/BKK, BKK/HKT) all on A319/A320 aircraft. Check-in for all flights painless. Lounge at BKK is a nice touch with free soft drinks/snacks/internet access. All flights on time. Crew professional and friendly and aircraft in very good condition. Inflight snacks acceptable for a short flight. Only issue is that they never seem to use gates at BKK and get put on a bus to aircraft. Baggage delivery at BKK painfully slow. Have used them before and would again.

BANGKOK AIRWAYS customer review :  3 January 2010 by N Williams   (UK)

Bangkok-Samui return. Flights were pretty much on time which was a relief coming back as I had a connecting flight. Roll and drink offered which was fine. Cabin crew speak limited English which I guess is expected on a small regional airline. Clean aircraft too. Would use again.

BANGKOK AIRWAYS customer review :  20 December 2009 by D Shvechikhin   (Ukraine)

Very clean cabin, beautiful plane. Timely arrival and departure, very friendly and attentive staff. Meal is very delicious.

BANGKOK AIRWAYS customer review :  14 December 2009 by N Damrongphatr   (Thailand)

Bangkok-Phuket-Bangkok on A320, very good ground service. The lounge is superb, snack and drinks are terrific as usual, unlimited free WIFI for all, or 10 minutes internet terminal available. On board service is also good, except that meals are terrible; tasteless hard and cold pastry or burger. Try to eat in the lounge if you need to (the local delicacy of sticky rice and banana is always served, and it is very nice and filling). "Fragile" tag work well. I forget to lock my luggage and they get one of their temporary lock for me without request. A very nice airline to fly.