Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports

Bangkok Airways customer travel guide

Bangkok Airways Passenger Trip Reports

Bangkok Airways Economy class seat reviews

Bangkok Airways Lounge Reviews

Bangkok Airways Passenger seat tips

Bangkok Airways Aircraft Seat Plans

Several hours delayed from Samui to Bangkok. Delay announced only after check in had elapsed. We believe they delayed us because flight wasn't full and they want to save fuel at passenger expense.

Bangkok - Samui return. Always impressed with service. Outgoing flight - quick check in, lounge with plenty of snacks, drinks and comfortable seats. Aircraft is the Ex-Batavia air with poor seat pitch, no entertainment screen but clean and well maintained, delicious light breakfast served by friendly crew. Return flight horrible with very long check in queue. Notify Ground staff that we have done internet check in and they open a new counter for us to drop our bags. The flight operated with new, international configuration A319 and was very comfortable. Cabin crew reassign our seat to emergency exit one which offer even better comfort. Good quality light dinner served. Baggage delivered in reasonable time.

Myself and my Wife were booked from Koh Samui- Bangkok on 31st March. We were to take AI-331 from BKK-Mumbai on same day. Due to technical reasons the PG-146 was delayed by over 3 hours. On arrival at BKK we were met by a Bangkok Airways representative who took us by car to the terminal to try to reach in time for the AI flight. However the AI counter was closed by the time we reached it. However Bangkok Airways could arrange for us to get seats (flight was full so we had to wait till the counter closed) on PG-733 to Mumbai. All the time the Bangkok Airways representative was with us. We appreciate all the help given to us by Bangkok Airway ground staff at Bangkok and have no hesitation in recommending the airline in spite of delayed flight from Koh-Samui.

BKK-USM and UTP-USM on a recent holiday in April. Both flight were very good, we have used PG many times and will continue to do so. We were connecting on a flight from China to USM through Bangkok and were very late as our arriving flight was delayed (on another carrier) the check in staff were helpful and we made the flight with 2 Minutes to spare.

HKT-USM. Quick check in, was able to use their lounge in the Phuket airport, it was nothing flash, a few chairs and tables, drinks, cookies and free wifi but still unexpected and very welcomed. Short 45 min hop in an ATR 72 turboprop. Airplane looked a little dated but clean. Good communication from the pilots, cabin crew friendly and very efficient. A food box was served, which to my surprise contained a full meal which was very tasty. Smooth ride all the way and on time arrival. This airline exceeded my expectation, would definitely fly with them again.

BKK-Samui, expensive as they have the monopoly on the route. Flight was comfortable, I had great legroom and slept the entire flight, didn't even eat the snack provided although my friend said it was great. Overall great.

Have flown many times with them, and always found the service very good. Food very good for the short 50 minute flight to Samui. The lounges at BKK and USM are also a very nice feature. The only downside is the virtual monopoly they have on certain routes and hence the high fares.

Have been travelling Bangkok Airways for the last 10 years. First time we needed assistance for a family member. Staff were efficient, courteous and took all the stress out of travelling, so much so am already planning next years holiday and problems with mobility are no longer a problem. Has given my mother confidence to be able to continue travelling long haul. Travelled on 18th Feb, PG 169, Bangkok - Koh Samui and returned 28th Feb, 952, 28th Feb to get connecting flight to London. Loved the free refreshments in both Bangkok and Samui and it is a shame that other airlines globally do not give passengers this treat.

Four flights BKK-PKT-BKK-PNH, REP-BKK. Took 4 flights in as many days. Check in was fine, no queues, staff overall were robotic, very few smiles. Food was not good at all. Cold rice and a cold sausage served twice - inedible. Flights were on time, got our bags there in one piece. Never used the lounges as were tight connections am sure its an added bonus. Overall not boutique, more budget airline.

BKK-REP, REP-BKK. Last month my wife and I traveled on this airline for the first time for our travel to and from Siem Reap. All the personnel of this airline we came in contact with were friendly and very efficient. Our flight to REP left and arrived on time. During this short flight (50 minutes) the efficient flight attendants served a tasty box lunch as well as 2 beverage services. There was also a short video about the airline that was very well done. On our return trip we experienced the same great service as well as the same clean and well-appointed aircraft interiors. We both remarked how well this airline treats the passengers and bemoaned that it was pity that most US based carriers can't, or will not give this level of service on any but the longest of cross continent flights. We both will be Bangkok Airways patrons again as soon as we are back in the area!

Bangkok - Koh Samui - Phuket. Overall, the airline offered excellent service, meals onboard very short flights and value for money. The planes were clean and newish, the food tasted good and was plentiful and the staff were friendly and efficient. They have a lounge for all passengers at Bangkok a Boutique Airline and it certainly lives up to this title. Would certainly recommend this airline.

Bangkok to Phuket in economy. Service was decent, but planes old with poor seating. Meals and drinks were of a low standard and just barely edible. Lounges in both airports a welcome respite away from the busy terminals, but quite crowded themselves. Would probably fly with Thai next time for the better seating comfort and meals.

Bangkok-Samui-Bangkok. They have a monopoly on this route hence the expensive fares. Flights delayed both ways, return flight over 3 hours. Staff professional but stressed out. Check-in in Samui absolute mayhem but I believe it because that the first week of January is high season. Positives as everyone points out is the lounge access and Samui airport which is fantastic.

Bangkok-Siem Reap: Despite my early arrival from LHR ,check-in refused to let me on first flight available (except with 100 US$ fine). Took last flight ATR delayed 1 hour 15 min. Ground staff extremely prepared to deal with delays. Plane old. On the way back, Siem Reap-Bangkok, A320, good flight attendants. Did not see any 'boutique', just marketing, and expensive tickets.

CNX-BKK. My preferred carrier on this route as I like to be able to relax in the lounge. 10.15 flight. Flight on time and busier than usual. PG has been playing around with meal services and they have this one all wrong for the time of day. They served up a salad consisting if a slice of chicken and smoked fish with coleslaw. There was a rather tasty cake with it as well as the standard PG offering of coffee, juice and water. Given that most people were westerners who probably had tucked into a hotel buffet earlier or had breakfast in the lounge, most trays around me were returned almost untouched. Something like a muffin would have been adequate.

Flew 4 segments (Siem Reap - Bangkok, Bangkok - Yangon, Yangon - Bangkok and Bangkok - Phnom Penh) with this so-called boutique airline and we were sorely disappointed. All 4 flights were late. I can see why they are late because they obsess over checked luggage being 3 pounds over and then make you re-pack and carry one of your formerly checked bags. It certainly delayed everyone else in line. The next flight we were chastised because we had an extra carry-on which of course the other agent made us use. Finally, and most egregiously - on the last flight we had been booked with a supposedly legal one hour connection in Bangkok. Of course the in-bound flight was 55 minutes late but we were met at the gate by an employee who was there to 'help' us. Her help was to start running a quarter mile or so through the airport with no assistance with our carry-ons and no electric cart. My wife and I are in our 60's. We finally got to the gate and in fact got on the plane - the only good thing about this story - and then waited another half hour for other delayed passengers from another late Bangkok flight. We had this experience during a SE Asia trip that included twenty different flight segments with a multitude of airlines - all of which were better than "Asia's Boutique Airline." - Never again!

Bangkok - Trat return. Worn out seats, sometimes not possible to move up to upright position. Great service with alright snacks served during the very short flight. As a bonus a very small airport in Trat!

LPQ-BKK. Flight operated with an ATR 72. Good plane although the cabin was not exactly modern and the back of the aircraft is extremely noisy. Staff were relatively present although the service was far from perfect. After a late departure (40 minutes delay without explanation), and a 20-minute flight, we had to go back to LPQ because of a missing passenger whose luggage was in the plane. In the end, 2-hour delay and very unprofessional move from Bangkok Airways. Not Recommended.

Bangkok-Phuket-Bangkok. Both flights were delayed. Both aircraft's were worn and dirty. The quality of this so called Boutique airline has gone down in recent years. The Bangkok lounge was overcrowded and the lounge in Phuket was closed. The meals onboard were actually quite bad. What used to be a boutique airline is now just an airline.

Another Bangkok- Koh Samui return trip. Good service all around, quick check in, good lounge with nice snack. ATR 72 aircraft for outgoing flight is really worn out and cramped, but FA make up for it. A small surprise souvenir in the seat pocket - key ring from Sony, inflight snack tasty. Return flight on International configuration A319 as it is a part of Hong Kong - Koh Samui - Bangkok. New aircraft, comfortable seat with best seat pitch comparing to their other aircraft. Both flights punctual.

We flew several legs on Bangkok Airways during our trip to Thailand and Laos in mid Nov. Bangkok-Luang Prabang, Chiang Mai - Koh Samui, Koh Samui - Bangkok. On every flight I was struck at the warmth and efficiency of the small onboard crew. A hot tasty meal and a dessert was served. Alcoholic drinks offered free on the international segment to Luang Prabang. Overall excellent service and well worth the price. The best thing however is the on-ground service. Check in was fast and efficient. They allowed us to take an earlier flight from Samui to BKK even though that flight was priced much higher than our later flight. The boutique lounges available at all airports are excellent. Great mini buffet and non-alcoholic drinks. Its nice that all passengers have access to their lounges. Overall we were very pleased with this airline and although you do pay more - you do get full value for your money.

My husband and I flew in November 2012 from Bangkok to Phnom Penh, then from Siem Reap back to Bangkok - Chiang Mai - Bangkok. Both highly impressed with the service and the price! Will definitely fly them again!

I travel regularly with this airline Bangkok-Phnom return. The service is always excellent and the staff are invariably most helpful. The lounges at both airports, even for economy class passengers, are an added bonus.

Koh Samui-BKK - C Class. Great check in, even a business lounge in such a small little airport. Great staff on board. Young but experienced. Will try them again.

My son and I flew from BKK-USM-BKK this past summer 2012. We arrived BKK earlier than expected from DXB and the agent moved us up to an earlier connecting flight at no additional charge. We have also used Bangkok Airlines from BKK to Cambodia and return a few times, BKK in and out of Myanmar and also on to Maldives. We can't say enough of their professional service. The staff both in-flight and on the ground couldn't be nicer. The aircraft were clean and the food great where applicable. I'm sure we will use them again.

Flew with my family on PG 242 from Chiang Mai to Koh Samui. Check in at CNX was very efficient and was done in less than 10 minutes. Bangkok Airways also have a small but very good lounge in CNX for economy class passengers which has snacks, drinks and free wi-fi. 10 minutes before boarding 2 members of staff came around stamping boarding passes and boarding was also done in zones which I find quicker. Settled into our seats and discovered we were on one of PG's older planes but despite this, the plane was in excellent condition. 30 minutes after departure the cabin crew came around with hot meals, on this flight Chicken Noodles were served, cold drinks, tea and coffee were also served and beer was sold. After a flying time of 1.5 hrs we arrived in Koh Samui Airport which is an excellent little airport, we were the last people off the plane and when we arrived at baggage claim our bags were already out and within 10 minutes we were at the car rental desk. Overall a very good first experience with Bangkok Airways.

USM-HKG Economy Class. First time Bangkok Airways and have to say an overall great experience. Slightly late with departure, but made up some time along the way. Crew efficient and friendly. A little frustrating arriving at the satellite terminal in HKG and having to be bussed to the main terminal - so many flights arriving at once, made for a very crowded group all trying to get on a bus - but other than that slight delay, no problems at all. Would definitely recommend.

Siem Reap to Bangkok October 20th. A short afternoon flight on this "boutique airline" (their description) was straightforward. Spotlessly clean cabin, friendly staff. Departure and arrival on time. Very adequate snack served. I'd happily recommend Bangkok Airways to anyone. No inflight entertainment available. Had there been entertainment I'm sure it would have been excellent.

BKK-CNX return. Outbound flight delayed 1 hour while onboard due to technical reasons, however no information from cockpit! Meals onboard consisted of small snack and free non alcoholic beverages. The so called lounge in both BKK and CNX disappointing mainly due to backpackers using this to sleep and passengers bringing McDonalds bags etc into this lounge/waiting area. Drinks and snacks on offer were like a basic canteen with juice/coffee machines. All in all product definitely went down the hill over last few years, however for local standards still at a premium price. Not sure if this is still boutique!

Bangkok-Koh Samui. First leg operated by ATR 72, the plane shows some wear and tear on the outside, but the cabin was spotless and crew members seemed enthusiastic. Flight only 1 hr and 20 minutes, but surprisingly, a meal was served. Meal was very tasty, although the drinks selection could improve greatly. On the leg back to Bangkok, an Airbus A319 was operated instead. Flight was 1 hour, and yet a meal was served, and still of the same quality compared with the on served on the ATR 72, and staff service was warm. Many other airlines choose to have around 3-4 cabin attendants in a A320/319, but on a small jet like this one, there were at least 5 attendants serving the 1 hour flight.

Although it was only a 40 min flight (Phuket to Samui), we were hardly in the air before it was time to land. Staff served lunch box - tasty chicken roll, fresh fruit and drinks. Nice, friendly service. Have traveled Bangkok Air about 5 times and they have been constant in good service from ground staff to flight attendants. Enjoyed the free snacks in lounge at Phuket for all passengers and while I thought the price was a little expensive, the service more than makes up for it.

BKK-CNX. My latest run between these two cities. Check-in easy and efficient as usual so off to the lounge for my morning coffee and a read of the paper. Boarding was fast thanks to the fact that we were bussed to the aircraft (yet again). Noted the new uniforms then came the also new security video which is awful combination of song, dance and a totally unprofessional narrative. Left on time and a short run to the end of the runway for a speedy departure. Then came breakfast which used to be good but us now a disaster. I was one if the few to attempt to eat the Swiss cheese and omelette croissant with salad. Bring back the muffin please. They still screen a short comedy video which helps pass the short time. Early ino CNX. Baggage had transferred from connecting flight from the wee hours in the night. I will forgive them the food onboard as they are still my preferred choice between the two cities as they gave a schedule that usually suits me and I do like the lounges they operate.

Travelled from Bangkok to Siem Reap as part of trips to Thailand, Cambodia, Singapore and Indonesia. The cost of the flight was a complete rip off. As they are the sole airline on the route they can take you to the cleaners and they do. The plane was dirty and the check in staff impolite. This what happens when someone has a monopoly.

Have flown with Bangkok Airways from Bangkok to Phuket, Phuket to Koh Samui and then back to Bangkok over the last two weeks. Have no faults whatsoever with this airline. Excellent! Great value for money, excellent service onboard, especially for the length of the flights. One flight on the Airbus and the others on the ATR72. All aircraft clean, tidy and in good condition. Crew are attentive and friendly. All flights were excellent value for money (around £50 per flight). Lounge access for all passengers at every airport for all passengers with free internet access and complimentary food and drinks.

Phuket to Bangkok, 31 July 2012. Excellent flight even though it was only 1 hour or so. Lovely meal which made the time fly, the flight crew were excellent with service. A very pleasant experience compared to Air Asia X, the ticket price was more than agreeable too.

For a short flight it was adequate but time management seems to be an issue, the plane was about 2 hours late from Singapore to Koh Samui and nearly 3-4 hours late on the return. We basically piled off the flight and ran to get our connecting flight. I would suggest allowing plenty of time for connections if flying with Bangkok Airways.

BKK-REP July 2012. Highly recommended. Efficient, polite and friendly crew. Free food and drinks, even though only short flight on an ATR.

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