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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways Customer review :  17 April 2014 by C Jarrett    (Qatar)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKT. Fantastic service and very good value. Lounge access for all is a very nice touch and the food was great for such a short flight. Plane spotlessly clean, on time departure and early arrival. Very highly recommended.



Bangkok Airways Customer review :  16 April 2014 by D Egginton    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used Bangkok airways for recent flights to Chiang Mai and that they fly from Suvarnabhumi airport. Easy check in and nice use of the lounge for all passengers. Flight delayed around 30 minutes and after 15 mins of the flight we returned to Bangkok for technical issues. After an hour we took off again for Chiang Mai. From CMX TO BKK again ease of checking and nice lounge access. Flight delayed around 60 minutes, not sure if they have regular delays or was just my experience.



Bangkok Airways Customer review :  9 April 2014 by Laosuwanwat Pongpisit    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Koh Samui, On-time flight, kindly staff and full of services.



Bangkok Airways Customer review :  4 April 2014 by Badertscher Boris    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Koh Samui, 12/3/14 and Koh Samui to Bangkok 16/03/14. Friendly staff and a small food box was served, efficient cabin crew. Flights were on time.



Bangkok Airways Customer review :  1 April 2014 by A Jackson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-USM one way. Blown away with the service on this airline; 1 hour flight, but full dinner served with complimentary wine, and additional drinks round. Brilliant service and spotless aircraft; would have happily flown for hours longer. The level of service and product offering puts many long haul carriers to shame.



Bangkok Airways Customer review :  28 March 2014 by C Townley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Phuket, 1/3/14 then Phuket to Koh Samui, 11/3/14 then Koh Samui to Bangkok, 21/03/14. Took 3 flights in Thailand, took off and landed on time, good simple food box, friendly and efficient cabin crew. Loved their own lounges with free soft drinks, tea, coffee and nibbles. papers etc. Also free wifi and computer terminals. Would definatly use again.



Bangkok Airways Customer review :  26 March 2014 by RWoodhead    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight PG213, 21st March, 2014. Bangkok to Sukhothai, afternoon departure at 15.45, very easy to travel with this airline - check in to take off very smooth. A short 55 minute flight and then a landing at their private airport. There is a zoo and a farm, greeted at arrivals by water buffalo and giraffe!



Bangkok Airways Customer review :  10 March 2014 by Ian Roberts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SEM-BKK. I always like this airline and is still as good. Online check-in easy and lounge at BKK and surprised to fine one at Siam Reap too - both a big bonus as for all pax. Very short flight (45 mins) but meal boxes and tea/coffee done despite busy a/c by the usual friendly crews. They are always my first choice round the Far East and I wish other carriers there and in Europe were as good!



Bangkok Airways Customer review :  28 February 2014 by Martinez Gregory    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is a great airline for hopping around Asia. I made several trips (via BKK). I found there to be a great consistency of service on all flights. Some of their planes are a bit older than others (our flight to Siem Reap was a turbo prop) and slightly more uncomfortable. Inflight service was of a very high standard. Very friendly crew and adequate food for each flight. Two very positive points:1 If you join their frequent flyer program, you get an extra 10kg baggage allowance. 2 They have a lounge for all passengers at BKK. They have snacks, soft drinks and free wifi. I'd definitely recommend them.



Bangkok Airways Customer review :  21 February 2014 by Damrongphatr Nuti    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PG 709/710, Bangkok - Mandalay return. Aircraft is an ageing A319 wet leased from Bulgaria Air, with Bulgarian crews and Thai supervisors. Outgoing flight very nice with usual PG service standard, smiling and helpful ground staff, lounge access, good seat pitch, tasty and decent food,–hot lunch with drinks, beer and wine included. Bulgarian crews are superb and perform service by PG’s protocol. Returning flight was interesting. Nobody could check in online for this route. Upon arrival at the airport, we found our boarding pass pre-printed, seat randomly assigned, no change allowed because the equipment at airport could not support PG’s system yet. They need to print it out somewhere in advance. Long wait as agent had to find our boarding pass from the pile one by one, luggage tag is hand written. After that, we were told that they do not have lounge here so we are given a voucher for a set of light snack (sandwich of your choice and hot/cold beverage) at a nice cafe. Other than that, a fine experience.



Bangkok Airways Customer review :  5 February 2014 by D Webb    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-Krabi. This is like an airline stuck in the 80's. Airplane was old. Far too many onboard announcements for a flight of just one hour. Yes they do serve you a meal but it's inedible. Much prefer the simple offering on Thai. Bangkok Airways really needs to move with the times. On a positive crew were smiling but otherwise quite robotic.



Bangkok Airways Customer review :  17 January 2014 by J Patrick    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Phnom Penh - Bangkok. Long line for check in at BKK airport. Had to wait over 45 minutes. It was busy just before new year. Very good service on board for such a short flight. Ordered the seafood meal and was very happy with it.



Bangkok Airways Customer review :  15 January 2014 by K Abildskov    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-USM-BKK in Jan 2014. While I do find their prices a bit on the expensive side, Bangkok Airways is a really nice airline to fly with. The lounges for all passengers, meal service in economy even on short flights and the general friendliness of staff all make it a wonderful experience. It reminded us of the better European carriers 15 years ago.



Bangkok Airways Customer review :  15 January 2014 by Ian Parker    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Chiang Mai. Jan 9th 2014. PG 262. A thoroughly pleasant experience! Nice, modern aircraft, sensibly priced ticket, lovely onboard staff and a nice snack. Super value!



Bangkok Airways Customer review :  27 November 2013 by Peter Roorda    (Netherlands)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to and from Luang Prabang on 14 and 17 November. Check in at BKK professional. Aircraft an ATR 72: embarking/disembarking only via the aft door: first in, last out. When embarking we saw our suitcase (one for the two of us, as we were only to spend 3 nights in Luang Prabang) under the a/c to be loaded. Inflight service was good: a full meal and extensive wine-and coffee service. Seat comfort not so good: when the person in front of you reclines the seat, impossible to put your tray table down. Very little legroom, especially for the taller non- Asian pax. Upon arrival it turned out that 7 suitcases (including ours) had been offloaded again in BKK due to weight and balance problems. Ground staff were quite helpful and apologised and after some arguing from our side, offered a compensation to buy some toiletries. Suitcase arrived almost 24 hrs later on Laos Airlines. Check in at LPQ was a bit chaotic. Had to stand in line (3 people in front of us) for almost 20 minutes. Only one counter open, 2 hrs before departure. No idea why it took so long to check in 3 pax and why they didn't open a 2nd counter. We had pre-assigned seats 4A and 4C, but as some VIP's were on board they were given our seats and we were seated on the last row. Not too pleased. All in all: inflight service good and professional for a short 2 hour flight. But offloading suitcases in order to take freight is unacceptable.



Bangkok Airways Customer review :  21 November 2013 by Max Daoudi    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phuket to Bangkok on Friday 15th Nov. A lounge at Phuket airport, with WiFi, hot and cold drinks and snacks. 100% professional staff on boarding and on board, full meal for a flight of 65 minutes, even someone making sure that the luggage lands smoothly at the carousel. I am looking forward to my next trip back to Thailand and shall make sure that I shall fly with Bangkok Airways again.



Bangkok Airways Customer review :  14 November 2013 by G Heaselden    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip BKK to CNX. Both flight an hour late, CNX to BKK nearly 1.5 hrs. Bussed around both airports, this is not a premium service they claim. Previous flights with them have been much the sane. Fly Air Asia and save money for the same service.



Bangkok Airways Customer review :  14 October 2013 by Ric Hebden    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just taken 2 domestic and one international flight with Bangkok Airways and are beginning to wonder what it takes to get from a 4 star to 5 star airline. Flying economy they charge very reasonable prices, give you access to their own lounge a full meal even on short flights and crew who are delightful and extremely attentive. Having flown on airlines around the world there are many European an N. American airlines which could learn from them. Granted they may not have brand new planes (rumoured to come from Air Berlin) but they are not bad. All in all a great experience to be thoroughly recommended.



Bangkok Airways Customer review :  14 September 2013 by G Piotr    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HKG-USM and USM-SIN. The planes didn't look great, but the food and staff were superb. Full meal on a 1h 30min flight really means something. Very nice check-in process, everything on time. Koh Samui airport operated by Bangkok Airways is also great. No rush, great design, free food and drinks. Not a single reason to complain.



Bangkok Airways Customer review :  21 August 2013 by J Winterson    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Samui - Bangkok in August in a large group. Check-in at Bangkok was fairly smooth with a group check-in area. Flight was on time with efficient good service from the cabin crew. Unfortunately, on the return flight we ran into issues with the Samui ground crew. There is no group check-in but we were staying at the Four Seasons which allows guests to check in at the web counter. One look at our large group and the ground staff rudely told us to get in the long economy line. It wasn't until I as a foreigner asked them in English regarding the check-in for our hotel that they admitted we were allowed to check in where we were. Meanwhile two check-in staff were idle as there was no one else in line behind us and we had wasted 10 minutes arguing. Actual flight was good, though aircraft was a bit old with scoring on the windows. Unfortunately the argument with the gruff ground staff in Samui left us with a very bad impression of the trip and we'll make efforts to fly TG whenever available going forward.



Bangkok Airways Customer review :  13 August 2013 by Nuti Damrongphatr    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-Phuket. Checked in online and went straight to bag drop counter with no queue. Request seat change to emergency exit and got it with smile. My luggage was oversized and did not fit their normal carousel, they try to assist me as best as they can and even dispatched a porter from the Business class desk to make sure I got everything right at oversize luggage delivery hall. Lounge and snack good as always. Nice service on board with professional crew, light cold cut served with juice or soft drink. On time departure and arrival, the only negative is the aircraft which most of their fleet will be in serious need of retrofit or complete renovation very soon.



Bangkok Airways Customer review :  12 August 2013 by R Bell    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-CNX jet-lagged with my sons and 5 hold-bags on 9th August. Check-in smooth, the premium-desk called us over, to help clear the economy-queue of 50-ish people. Boarding slightly-delayed due to late-arrival of incoming- aircraft. Plane spotless & staff friendly and welcoming, meal on PG is the best on any Thai domestic-flights! Definitely our preferred carrier within Thailand!



Bangkok Airways Customer review :  1 August 2013 by Saketh Rahm    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took 4 flights with this airline BKK-REP, LPQ-USM-BKK. Inflight service is quite good, with lots of smiles from crew who speak very good English. Repeatedly thanked for flying them and they did a great job. Served a full meal on each flight (45 min) which was impressive- even asked for red or white wine on LPQ-BKK sector. Where the airline gets minus points is the ground staff. Flight delayed 1 hour in LPQ- no announcement or explanation with 70 pax milling around in a small airport. On arrival into BKK to make tight connection to USM staff met pax at airplane door then said "Go to gait 3A" and disappeared. No info on where to go what to do in a large, busy airport.



Bangkok Airways Customer review :  24 July 2013 by A Mowla    (Bangladesh)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PG 746, DAC-BKK, 26 MAY. PG 745, BKK-DAC, 04 JUN. Flew with them last month. Aircraft was clean, staff very friendly and food quite good. Will definitely fly with them again.



Bangkok Airways Customer review :  16 July 2013 by Hoang Van Hiep    (Vietnam)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PG 274, 12 July. Since Thai Airways delayed they changed our flight to be on time in BKK for connecting flight. Windows of aircraft very bad due to cleaning and polishing. Staff performance is very good, Food was good. We would use this airline again.



Bangkok Airways Customer review :  15 July 2013 by J Patrick    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I booked an award ticket BKK-PNH in business class. Very fast check in and fast track security and passport control. Blue Ribbon lounge in BKK offers different drinks and wine, cold snacks and some hot food. Possibility to shower. On board, there's no real business class. Bangkok Airways created Premiere Class on this route. That means the seats are the same as in economy, but the middle seat serves as a small table. Very good food on this short flight. Easy immigration and luggage came fast. Conclusion: very good service. But their economy product is so good that it's difficult to beat it at a reasonable price. I would never pay for this ticket!



Bangkok Airways Customer review :  15 July 2013 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Koh Samui - Siem Reap - Bangkok. All flights on time and bags delivered quickly. Excellent cabin service, and more than palatable snacks. Overall, a great little airline.





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