BANGKOK AIRWAYS  Customer Reviews and Passenger Trip Reports

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BANGKOK AIRWAYS review :  24 January 2010 by David Passmore   (UK)

BKK-USM-BKK. As PG and TG share this route between them, they can dictate the relatively high prices. The lounge hardly provides a haven due to the fact that everyone on the flight has access and can become noisy and does not compensate for the overpriced flights. The equipment was clean, however, the crew on the flight to USM were a little indifferent. A small packaged snack is provided, which is of poor quality and really not worth the trouble - particularly when it was virtually thrown into the lap of my wife. As competition is seemingly controlled, I would prefer it if they charged a realistic price and got rid of all of the gimmicks.

BANGKOK AIRWAYS review :  23 January 2010 by T Price   (UK)

BKK-USM-UTP. Good flight to Samui, on time and in a clean, new aircraft. I was delayed on arrival to BKK and had to change my flight which Bangkok Airways did without a problem and for only a minor charge. The return flight to U-Tapao in the small prop was again on time and hassle free. The only problems with Bangkok Airways are the food served onboard is pretty poor and they are slightly overpriced. Apart from that Bangkok Airways is a good airline.

BANGKOK AIRWAYS review :  19 January 2010 by B Vincent   (Australia)

CNX-BKK. As usual, great service from start to finish. A319 spotless and seating was comfortable (31 inch seat pitch). Sandwich and drinks served on this 1 hour flight, and repeat drinks offered. Long bus ride to terminal at BKK but the luggage was emerging as we arrived, so no time lost.

BANGKOK AIRWAYS review :  17 January 2010 by C Kay   (UK)

Bangkok-Phnom Penh-Bangkok. Quick check-in despite big queues outbound, modern clean aircraft, friendly cabin crew and flights on time. What more can anyone ask for?

BANGKOK AIRWAYS review :  10 January 2010 by Samir Shah   (Kenya)

Very friendly, courteous and professional staff. Have a dedicated stand-by desk and team. Easy check-in process. Provide children with toys even on short flights. Good snacks served.

BANGKOK AIRWAYS review :  8 January 2010 by M Faroni   (Switzerland)

Bangkok-Phuket return. Wonderful airline, the friendliest we've ever flown, from check-in to cabin staff, very professional and efficient. We were surprised with the lounge facilities for all passengers, great. Was a lot cheaper than Thai Airways to Phuket.

BANGKOK AIRWAYS review :  8 January 2010 by Andrew Dixon   (UK)

Just completed 3 flights in Thailand (BKK/USM, USM/BKK, BKK/HKT) all on A319/A320 aircraft. Check-in for all flights painless. Lounge at BKK is a nice touch with free soft drinks/snacks/internet access. All flights on time. Crew professional and friendly and aircraft in very good condition. Inflight snacks acceptable for a short flight. Only issue is that they never seem to use gates at BKK and get put on a bus to aircraft. Baggage delivery at BKK painfully slow. Have used them before and would again.

BANGKOK AIRWAYS review :  3 January 2010 by N Williams   (UK)

Bangkok-Samui return. Flights were pretty much on time which was a relief coming back as I had a connecting flight. Roll and drink offered which was fine. Cabin crew speak limited English which I guess is expected on a small regional airline. Clean aircraft too. Would use again.

BANGKOK AIRWAYS review :  20 December 2009 by D Shvechikhin   (Ukraine)

Very clean cabin, beautiful plane. Timely arrival and departure, very friendly and attentive staff. Meal is very delicious.

BANGKOK AIRWAYS review :  14 December 2009 by N Damrongphatr   (Thailand)

Bangkok-Phuket-Bangkok on A320, very good ground service. The lounge is superb, snack and drinks are terrific as usual, unlimited free WIFI for all, or 10 minutes internet terminal available. On board service is also good, except that meals are terrible; tasteless hard and cold pastry or burger. Try to eat in the lounge if you need to (the local delicacy of sticky rice and banana is always served, and it is very nice and filling). "Fragile" tag work well. I forget to lock my luggage and they get one of their temporary lock for me without request. A very nice airline to fly.

BANGKOK AIRWAYS review :  25 November 2009 by H Christmas   (UK)

We recently flew from Koh Samui to Bangkok with Bangkok Airways prior to our return flight to the UK the next day. During the flight we realised that we had left vital medication in our hotel room and that my husband would have serious problems in the next 24 hours without it. Both the stewardess on board the flight and ground crew at Bangkok Airport did everything in their power to resolve the problem. A member of staff phoned our hotel immediately to arrange to have the medication taken by taxi to Koh Samui airport. It was then taken on board the next flight to Bangkok and we were telephoned within a few hours to advise us that they were holding the medication for us at the airport to be collected the following morning prior to our UK flight. Without their valuable help our last night in Thailand would have turned into a real disaster. Thank you Bangkok Airways

BANGKOK AIRWAYS review :  15 November 2009 by Gavin Slater   (UK)

BKK-USM return. A number of changes to flights due to plane changes but otherwise worked well by staff. Service very good, lounge at BKK excellent. Onboard service was good with food and drinks and good seating for short flight. Return flight from Koh Samui had bags checked right through to final destination which worked well and came up at LGW after transiting DXB no problems. All staff very helpful.

BANGKOK AIRWAYS review :  15 November 2009 by John Musson   (UK)

Recently travelled for the first time with Bangkok Airways, Bangkok to Phuket return. I was very pleased with both flights, everything was good, check in, cabin crew and flight deck gave two perfect flights. The lounge at Bangkok Airport was a very pleasant surprise, even more so as it is available to all passengers. At Phuket, free orange juice, water and little snacks were available for Bangkok Airways passengers, a very nice and welcome touch. Baggage checked in at Phuket and not seen or, handled by me again until arrival at London Heathrow. The flight is short about 1hr 15mins, I didn't feel the need to eat on such a short flight but the drinks were welcome. A little lack of directions on arrival at Bangkok Airport prevents a 10/10 but overall a most pleasant flying experience, would definitely use Bangkok Airways again.

BANGKOK AIRWAYS review :  10 November 2009 by W Telliez   (France)

Be careful what they advertise in their flight magazine: Fah Thai. In their November/December 2009 on page 78 a 20% discount for Siam Ocean World BKK is stated upon producing your boarding pass. My friend and I did so and the staff at Ocean World denied us the discount saying that it was an old promotion no longer valid! Bangkok Airways replied to me that this was not their mistake, easy "exit" answer, at the end the passenger was cheated.