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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways Customer review :  25 November 2011 by R Augusto    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

USM-BKK. Nice airplane, food ok, very good treatment at Ko Samui airport. However prices are quite expensive, although it was a short flight there was no inflight entertainment.



Bangkok Airways Customer review :  22 November 2011 by S Hogan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Koh Samui-Bangkok on ATR72. The prices are creeping up but these flights are always on time, with a decent sandwich for a short flight, friendly crew and USM airport is lovely. Nice lounges with free drinks and snacks at BKK and USM. Would highly recommend.



Bangkok Airways Customer review :  28 October 2011 by B Vincent    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-RGN-BKK on A320. On departure we were bussed out to the plane - on return we docked at an airbridge, but were still bussed to immigration. Flights were well under half full, I wonder how long they can sustain 2 flights daily. Disappointed that my vegetarian meal preferences didn't come through, but they had standby pot noodles which is more than most airlines can manage. Interesting that at Yangon, duty free shopping is after customs.



Bangkok Airways Customer review :  26 October 2011 by David Whitehead    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Whilst claiming to be Asia's boutique airline might be a bit ambitious, the service is quite reasonable. Flight was on time and comfortable enough - seat pitch not too tight. However the aircraft interior looked a bit tired, the carpet was almost threadbare and the inflight entertainment system a joke. For the price they are reasonable - they are not cut price but cheaper than Thai and an acceptable level of service.



Bangkok Airways customer review :  23 October 2011 by Tom van Woerkom    (Netherlands)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Great staff, nice aircraft. Still using turbo props, but those will be replaced within some years. A bit pricy to fly with them, but it's worth to pay for it. Good connections. Nice food.


Bangkok Airways customer review :  22 September 2011 by S Bell    (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Bangkok to Koh Samui. Cheap fare, but directed to lounge with free refreshments, snacks and Internet. Onboard for a 55 minute flight there was plenty of food available. Great service and good leg room.


Bangkok Airways customer review :  20 September 2011 by Jacek Rudzinski    (Poland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-CMX-BKK on A320 and TDX-BKK on ATR 72. Bangkok Airways provide you with lounge entrance even for economy passengers (internet access, snacks, drinks, coffee), food served on board even on TDX flight. On the A320 drop down screens with short shows. Domestic fares best if flying from Suvarnabhumi airport - at the time only Nok Air from Don Muang had better fares. Flight attendants helpful and smiling.


Bangkok Airways customer review :  12 August 2011 by J Brown (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Great airline, positive service, helpful staff. A good experience in and out of Koh Samui.


Bangkok Airways customer review :  8 August 2011 by R Simms (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Phnom Penh - BKK last week. The flight was on time, seats were decently comfortable, and staff were attentive. Additionally, a full breakfast was served on what was only a 55 minute flight (better than what I've gotten used to in the US). I would recommend Bangkok Airways.


Bangkok Airways customer review :  29 July 2011 by P Nunn (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-USM return, BKK-Chaing Mai (one way). All 3 flights were delayed by at least 40 mins, with no announcement until the departure time had passed. Return from USM was a bus pick up from the plane which dropped us off at international arrivals, mayhem and confusion followed. On the plus side the lounge at BKK is great with access for all passengers, check-in at BKK quick and easy. Arrived early for check-in in Samui and was offered an early flight with out asking. Drink and food provided on the flight.


Bangkok Airways customer review :  26 July 2011 by Budzii Tho (Norway)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

They took good care of passengers. When I was waiting to board, I felt unwell so I informed staff. They took action immediately and took special care of me. It was impressive and a memorable experience.


Bangkok Airways customer review :  25 July 2011 by L Mckenzie (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

SIN-USM-SIN, BKK-USM-BKK, USM-HKT-USM. I have used PG over 20 times from Samui and every time they excel. Great service, great staff and you can not beat Samui airport. The price may be steep but sure beets 5-6 hrs going via the ferry.


Bangkok Airways customer review :  19 July 2011 by Tim Barrett (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Bangkok-Luang Prabang return. Rather chaotic check-in at BKK. Long queue out towards the airport entrance, leading to the 5 open desks (all flights). Being interrupted by staff looking for passengers on earlier departing flights (& moving them to the front of the line). So by turning up 2 hrs before my flight probably meant I queued longer. After that, the service was faultless, on the ground and in the air. The meals both ways were very good, the cooked breakfast on outbound, and a delicious chicken salad with Thai dressing on the return. The staff were smart, friendly, and helpful. Flights on time, and a dedicated lounge at both airports. Also enjoy the ATR 72 plane, I am tall, so was lucky to get exit extra legroom. A pleasure to fly.


Bangkok Airways customer review :  14 July 2011 by Ronnie Alam (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-DAC. I ended up having to purchase their flight ticket due to abrupt cancellation of my original flight (GMG Airlines). Although the ticket cost was high as it was a last minute purchase, I felt their services made up for it. The flight was on time, the plane was new and clean, ground staff was efficient and professional and accommodated with luggage transfer etc. The flight attendants were courteous and the food was top quality for a small airliner. I wish I had booked them for this leg instead of GMG! Due to short connection time in BKK, my luggage could not make it with me in the same flight. But BA made sure the luggage made it to DAC on the very next flight and their ground staff in DAC informed me in a timely fashion when my luggage arrived in DAC. They even checked with me several times to make sure I had picked up the luggage and everything was in good shape. Excellent all round service.


Bangkok Airways customer review :  14 July 2011 by Barrie Buck (Thailand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Utapao-Phuket. The cabin crew were absolutely first class. We had a few gentlemen flying on the flight who did not seem to understand basic rules. Not once did the stewardess get flustered, or angry. She remained the consummate professional. Its only a short 1hr30min flight but Bangkok Airways have always delivered the goods, and I fly this route often.


Bangkok Airways customer review :  12 July 2011 by K Murray (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Laung Prabang-Bangkok. At first I was a bit apprehensive about flying on a local Asian airline. I soon discovered that the service and standard were far superior to most European short haul airlines. The flight departed and arrived on time in difficult conditions. Access to the airport lounge in Luang Prabang was included. The lounge was quite basic but appreciated with a free snack and refreshment. The in flight cabin on the ATR72 was quiet small but comfortable. The food served on board was excellent. I highly recommend this airline.


Bangkok Airways customer review :  24 June 2011 by N Harrison (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Our flight was Bangkok-Phuket, I found the service was excellent. Food was very good quality, I would definitely choose Bangkok Airways again.


Bangkok Airways customer review :  20 June 2011 by C Johnson (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

Good business clasS lounge in Bangkok and the lounge in Samui is welcome as it can be very humid if you're not in a lounge. Airline food ok for short flight. Boarded first on plane in Samui (as it should be) but they boarded business class passengers last in Bangkok. This is unacceptable. You pay more to board first, not last. Second time this has happened but was boarded last in Samui last year. They really do need to get their act together.


Bangkok Airways customer review :  2 June 2011 by G Slater (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

BKK-USM-BKK. The lounge at BKK is really good and airport facilities at Samui also good. They serve food/snacks with drinks on this short flight, and are also able to interline your baggage with many other airlines which is a real boon when connecting in BKK.


Bangkok Airways customer review :  25 April 2011 by T Price (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

UTP-USM-BKK-CMX-BKK. Bangkok Airways are almost always good apart from their route to and from Samui. This flight is expensive and from Samui regularly late. We flew back USM to BKK on Songkran (thai new year). As few people were leaving the island Bangkok Airways cancelled a few planes. This was to bump us all onto less flights. Luckily I had no connection that day but the delay of 2hrs was annoying for the person picking us up. Bangkok Airways had a special deal to Chiang Mai and the flight was half full. The flight attendants were great and the flight was smooth. For locals and regulars to Samui, Bangkok Airways are not liked on the island due to their high prices. An island struggling for tourists after the bad flooding needs help form everyone.


Bangkok Airways customer review :  21 April 2011 by Xabier Barace (Spain)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

The best treatment I received in an airline. Helpful staff, meals in flight, free drinks in the lounge, personal assistance in transfers and access to lounges in the airport for all users.


Bangkok Airways customer review :  3 April 2011 by Uwe Luedemann (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-Samui in Business with A319. Small delay, but good flight, perfect seat room and dinner, friendly girls serving you. Three hours gone like nothing, if you want you get a DVD and headphones to see movies also.


Bangkok Airways customer review :  23 March 2011 by Michael Sisson (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luang Prabang to Bangkok on ATR72-500. Staff very polite, meal including wine served & comfort for such a small plane better than most other airlines. One of the most pleasant journeys I have had.


Bangkok Airways customer review :  10 March 2011 by Ian Roberts (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-CNX-BKK. Good price, on time, good crew and a nice little meal on 1hr flight. The lounge at BKK airport is a really nice touch and made a real difference waiting for the flight. Will be using them again for sure.


Bangkok Airways customer review :  5 March 2011 by Bren Lynch (Ireland)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BKK-PNH on A319 "Hiroshima" - carpets threadbare, food terrible. Only use them due to time pressure, otherwise I'd fly AirAsia, save money.


Bangkok Airways customer review :  26 February 2011 by C Mayr (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKT-BKK, although a short flight its a pleasure flying with Bangkok Airways. Full meal was served on this 1 hour flight. Flight attendants a very nice and helpful. I can recommend them.






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