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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways Customer review :  10 May 2012 by Nuti Damrongphatr    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok- Chiang Mai return. Outbound on ageing A320. Aircraft interior worn out, stained seat cushion, but service very good. 45 minutes flight with 5 minutes late arrival, tasty croissant sandwich served as breakfast, special meal request delivered promptly. Return on Ex-Batavia Air A319, with Batavia's seat, more cramped than other aircraft in PG fleet. Light dinner is ok, but not impressive. Extra plus - PG always have a staff to sort baggage at carousel to avoid any possible damage.



Bangkok Airways Customer review :  9 May 2012 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CNX-BKK Nice airline with excellent service. The lounge for all was a nice place to wait and despite both sectors being under an hour, a hearty snack and drinks were served on both legs. Crew was friendly and efficient and completely satisfied.



Bangkok Airways Customer review :  2 May 2012 by Simon Chinn    (Cambodia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phnom Penh-Bangkok regularly and the flight is rarely on time. Food is usual mediocre airline fodder. Usually there is a bus from the apron at BKK to and from the main terminal, adding time to the journey. Having said that it's the best value compared to expensive Thai Air and tatty Air Asia planes.



Bangkok Airways Customer review :  1 May 2012 by Gavin Fifield    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Male. Check-in was easy, boarding good, food tasty. Cabin crew all looked cheerless. Smiles were only offered on disembarkation. Male-Bangkok - 3 loud and drunk German passengers howling with laughter and behaving like drunken schoolboys made this flight an unpleasant 4 hours. What made it far worse was the complete lack of control shown by the cabin crew who kept supplying beer to them, right up to 20 minutes before landing. I will not be booking with Bangkok airways again.



Bangkok Airways Customer review :  23 April 2012 by Rolf Asgeir Pedersen    (Norway)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Phuket to Bangkok. Low rating on value for money due to the level of service compared to the price you pay with this airline compared to a low cost carrier like Air Asia. Seat comfort and food is average.



Bangkok Airways Customer review :  13 April 2012 by V Mendanha    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangalore-Bangkok-Bangalore and Siem Reap-Bangkok. Don't know what's so boutique about the airline. Flights were not on time, food was mediocre and portions very small. Crew do not smile, seats onboard were cramped - overall very disappointed with this airline.



Bangkok Airways Customer review :  6 April 2012 by Hvide Sande    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKT-BKK. All passengers were at the gate on time. We were guided to a bus that was to take us to the airplane, only to wait for about 35 minutes. Once finally onboard, it took us another 30 minutes before we could take off. This time, they had completely turned off the AC. The situation didn't improve during the flight. Upon arrival at Suvarnabhumi, we had accumulated a delay of an hour. Service was pretty bad and the food below average. There is little luxury about this airline. It's a pretty bad low-cost carrier with full prices and a monopoly on certain routes.



Bangkok Airways Customer review :  5 April 2012 by Thanadol Armartpon    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Both flights from BKK-LPQ-BKK were good but 45 minutes delayed. Staff performance was excellent and friendly. Food was standard. The seat was a bit small and not convenient at all. Both flights from BKK-Trat- BKK was on time both take off and landing. The flight was not full both way and service was good as usual.



Bangkok Airways Customer review :  3 April 2012 by A Gerber    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LPQ on ATR72. Scheduled depart time of 9.15 pushed back in 30-min increments until eventual departure at 13.30. Excuse given was "weather at LPQ", but was clearly a lie since other services into LPQ were running to schedule. Gate staff at BKK clearly stressed. At boarding, a carload of VIP pax turned up, boarded before all other pax, so suspect that was the real reason. At least a full lunch service was catered.



Bangkok Airways Customer review :  13 March 2012 by Mike Palmer    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Samui return. Flights on A319 which were both full, comfy, clean and on time. A tasty tray of food served at breakneck speed with little grace with one T and C. Check-in easy at Bangkok with no queue but a nightmare at Samui with long queues. Club lounge at Bangkok is a nice touch though the quality of the food and drink is lacking. Bags took 30 mins to arrive in Samui which given the size of the airport was poor. Overall an excellent experience and worth the fare which wasn't cheap!



Bangkok Airways Customer review :  8 March 2012 by Ian Roberts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CNX. Used this route last year and product still very good and consistent especially for the price. The passenger lounge at BKK is a real plus and very popular but somehow never seems crowded. Flight on time and baggage waiting - what more can you ask!



Bangkok Airways Customer review :  7 March 2012 by R Jacobs    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phuket to Bangkok, A319 Class. Absolute chaos at departure gate due to overlapping Koh Samui flight along with prior Thai airlines and delayed Air Asia all using variants of gate 66! The flight itself was usual friendly, smiling staff, nice snacks and if you become a member of their rewards scheme you get a healthy 30kg luggage allowance.



Bangkok Airways Customer review :  21 February 2012 by P Vangenechten    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chiang Mai to Ko Samui and Ko Samui to Bangkok - impressed by the service. They do not fly the newest planes but the professionalism makes up for that. Both flights on time and the best food delicious!



Bangkok Airways Customer review :  16 February 2012 by Dominique Epstein    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-BLR return and BKK-CNX return. All flights in tidy A320, cabin crew helpful and smiling, excellent food, even on short flights. Entertainment with overhead flats screens, ok. Good information from captain. Comfortable seats for economy, even if pitch cannot be great on short to medium haul flights. In Bangkok and Chiang Mai, a lounge for economy class.



Bangkok Airways Customer review :  8 February 2012 by D Keenan-Bokr    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK to Koh Samui and back. Although the flight was about 1 hour we were served a warm meal with salad, dessert, drinks, coffee and tea. The cabin crew were friendly and very efficient. The seats were 2-2 configuration and plenty of leg space. We have flown Bangkok Airways several times and it is always wonderful to see their brightly painted aircraft with exotic motifs. The return flight was delayed by nearly two hours but the ground staff kept us informed.



Bangkok Airways Customer review :  27 January 2012 by Helen Williams    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A pleasant experience. Staff were pleasant and helpful. The airport lounge service a welcome surprise. The planes were new and clean. We were served food and beverages on all short flights. Value for money and high quality service.



Bangkok Airways Customer review :  25 January 2012 by M Eggleton    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CNX, and CNX-BKK. Excellent, roomy seats, good entertainment and food, friendly helpful staff, and always on time.



Bangkok Airways Customer review :  25 January 2012 by Charin Khwanket    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Phuket with A320 in economy class. The lounge for economy class with free seats was comfortable. Service onboard very good, they served a sandwich, juice and coffee/tea. Crew smiling and helpful.







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