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Bangkok Airways customer travel guide
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Bangkok Airways customer review :  19 July 2011 by Tim Barrett (UK)

Bangkok-Luang Prabang return. Rather chaotic check-in at BKK. Long queue out towards the airport entrance, leading to the 5 open desks (all flights). Being interrupted by staff looking for passengers on earlier departing flights (& moving them to the front of the line). So by turning up 2 hrs before my flight probably meant I queued longer. After that, the service was faultless, on the ground and in the air. The meals both ways were very good, the cooked breakfast on outbound, and a delicious chicken salad with Thai dressing on the return. The staff were smart, friendly, and helpful. Flights on time, and a dedicated lounge at both airports. Also enjoy the ATR 72 plane, I am tall, so was lucky to get exit extra legroom. A pleasure to fly.

Bangkok Airways customer review :  14 July 2011 by Ronnie Alam (USA)

BKK-DAC. I ended up having to purchase their flight ticket due to abrupt cancellation of my original flight (GMG Airlines). Although the ticket cost was high as it was a last minute purchase, I felt their services made up for it. The flight was on time, the plane was new and clean, ground staff was efficient and professional and accommodated with luggage transfer etc. The flight attendants were courteous and the food was top quality for a small airliner. I wish I had booked them for this leg instead of GMG! Due to short connection time in BKK, my luggage could not make it with me in the same flight. But BA made sure the luggage made it to DAC on the very next flight and their ground staff in DAC informed me in a timely fashion when my luggage arrived in DAC. They even checked with me several times to make sure I had picked up the luggage and everything was in good shape. Excellent all round service.

Bangkok Airways customer review :  14 July 2011 by Barrie Buck (Thailand)

Utapao-Phuket. The cabin crew were absolutely first class. We had a few gentlemen flying on the flight who did not seem to understand basic rules. Not once did the stewardess get flustered, or angry. She remained the consummate professional. Its only a short 1hr30min flight but Bangkok Airways have always delivered the goods, and I fly this route often.

Bangkok Airways customer review :  12 July 2011 by K Murray (Ireland)

Laung Prabang-Bangkok. At first I was a bit apprehensive about flying on a local Asian airline. I soon discovered that the service and standard were far superior to most European short haul airlines. The flight departed and arrived on time in difficult conditions. Access to the airport lounge in Luang Prabang was included. The lounge was quite basic but appreciated with a free snack and refreshment. The in flight cabin on the ATR72 was quiet small but comfortable. The food served on board was excellent. I highly recommend this airline.

Bangkok Airways customer review :  24 June 2011 by N Harrison (Australia)

Our flight was Bangkok-Phuket, I found the service was excellent. Food was very good quality, I would definitely choose Bangkok Airways again.

Bangkok Airways customer review :  20 June 2011 by C Johnson (UK)

Good business clasS lounge in Bangkok and the lounge in Samui is welcome as it can be very humid if you're not in a lounge. Airline food ok for short flight. Boarded first on plane in Samui (as it should be) but they boarded business class passengers last in Bangkok. This is unacceptable. You pay more to board first, not last. Second time this has happened but was boarded last in Samui last year. They really do need to get their act together.

Bangkok Airways customer review :  2 June 2011 by G Slater (UK)

BKK-USM-BKK. The lounge at BKK is really good and airport facilities at Samui also good. They serve food/snacks with drinks on this short flight, and are also able to interline your baggage with many other airlines which is a real boon when connecting in BKK.

Bangkok Airways customer review :  25 April 2011 by T Price (UK)

UTP-USM-BKK-CMX-BKK. Bangkok Airways are almost always good apart from their route to and from Samui. This flight is expensive and from Samui regularly late. We flew back USM to BKK on Songkran (thai new year). As few people were leaving the island Bangkok Airways cancelled a few planes. This was to bump us all onto less flights. Luckily I had no connection that day but the delay of 2hrs was annoying for the person picking us up. Bangkok Airways had a special deal to Chiang Mai and the flight was half full. The flight attendants were great and the flight was smooth. For locals and regulars to Samui, Bangkok Airways are not liked on the island due to their high prices. An island struggling for tourists after the bad flooding needs help form everyone.

Bangkok Airways customer review :  21 April 2011 by Xabier Barace (Spain)

The best treatment I received in an airline. Helpful staff, meals in flight, free drinks in the lounge, personal assistance in transfers and access to lounges in the airport for all users.

Bangkok Airways customer review :  3 April 2011 by Uwe Luedemann (Germany)

HKG-Samui in Business with A319. Small delay, but good flight, perfect seat room and dinner, friendly girls serving you. Three hours gone like nothing, if you want you get a DVD and headphones to see movies also.

Bangkok Airways customer review :  23 March 2011 by Michael Sisson (UK)

Luang Prabang to Bangkok on ATR72-500. Staff very polite, meal including wine served & comfort for such a small plane better than most other airlines. One of the most pleasant journeys I have had.

Bangkok Airways customer review :  10 March 2011 by Ian Roberts (UK)

BKK-CNX-BKK. Good price, on time, good crew and a nice little meal on 1hr flight. The lounge at BKK airport is a really nice touch and made a real difference waiting for the flight. Will be using them again for sure.

Bangkok Airways customer review :  5 March 2011 by Bren Lynch (Ireland)

BKK-PNH on A319 "Hiroshima" - carpets threadbare, food terrible. Only use them due to time pressure, otherwise I'd fly AirAsia, save money.

Bangkok Airways customer review :  26 February 2011 by C Mayr (Austria)

HKT-BKK, although a short flight its a pleasure flying with Bangkok Airways. Full meal was served on this 1 hour flight. Flight attendants a very nice and helpful. I can recommend them.

Bangkok Airways customer review :  14 February 2011 by Christopher Hill (Belgium)

Bangkok Airways are such a pleasure. One feels the staff really wish to make even a short flight a real delight. Our family votes them the nicest airline.

Bangkok Airways customer review :  14 February 2011 by P Boriboonsri (Thailand)

I love the Blue Ribbon Lounge at Suvarnabhumi Airport. It is very comfortable, snacks and drinks at the lounge are superb. Bangkok Airways have excellent staff - polite, helpful, , and informative.

Bangkok Airways customer review :  11 February 2011 by M Eggleton (UK)

Sukhothai-Bangkok. Sukhothai airport is tiny but beautiful! You get free juice, coffee, tea etc while waiting and magazines/newspapers. It was only just over an hour flight, but still got drinks and a meal. The staff were extremely friendly and helpful. The plane was quite small but just able enough to get comfortable.

Bangkok Airways customer review :  11 February 2011 by Debbe Patterson   (Canada)

Excellent service. I sprained my ankle and was taken by a young man with a wheelchair into to the lounge to wait for my flight in Bangkok and then taken right on to the plane. The inflight service was great and the flight on time.

Bangkok Airways customer review :  4 February 2011 by T Price   (UK)

Samui-Chiang Mai via Bangkok Got the flight for a good price which is surprising as Bangkok Airways are overpriced. Service was good although my girlfriend and myself had to sit separately. We should have checked in online. Bangkok Airways always have good service and the FA's are always turned out well but they are over priced for regular travellers to Samui.

Bangkok Airways customer review :  18 January 2011 by N Damrongphatr   (Thailand)

Bangkok-Male return. Great staff both in the air and on the ground, International Lounge is not as crowded as Domestic one. Check in counter at Bangkok Airport Rail Link station is very quick. Bad point - A319 aircraft with very tight seat pitch and very uncomfortable for such 4 hours route. Meal service is disappointing, flight is only two third full but they manage to run out of food choices before reaching me for both flight, and the taste is bland. Not up to usual PG standard.

Bangkok Airways customer review :  15 January 2011 by Robert Jones   (UK)

Phuket from BKK on a very clean A319. With a very good trained staff for disabled passengers both on the ground and in the air.

Bangkok Airways customer review :  11 January 2011 by C Kay   (UK)

Bangkok-Trat return. Both flights on time and crew were friendly and efficient.

Bangkok Airways customer review :  9 January 2011 by D Jacobs   (Belgium)

SIN-USM-SIN on holiday trip with family. I choose this airline because of the good comments I read about it, and have to state they are all true. Very swiftly check in, on time departure, clean plane, very friendly staff, a decent meal (in spite of the short flight). In short, this was absolutely value for money.

Bangkok Airways customer review :  31 December 2010 by Neil Johnston   (UK)

Injured while in Thailand and treated like a VIP on my return. Wheelchair and my own carer. Have flown with this airline on many occasions and cannot fault them. Courteous, efficient and friendly.

Bangkok Airways customer review :  18 November 2010 by R Jenks   (Thailand)

If you are a holiday maker you will find this airline diverting and fun what with its own lounges open to all passengers with free snacks and internet plus further in flight snacks and quaint privately owned airports like Koh Samui. However if you live in Samui and frequently wish to travel to Bangkok you will find it a different matter. Long waits on booking reservations through their call center, very expensive flights on the Samui to Bangkok route and the ground staff indifferent. Once in the air the service is good. Delayed flights often, gives the impression that if not fully booked, two flights are compressed into one. I now prefer to drive to Bangkok that must tell you something!

Bangkok Airways customer review :  6 November 2010 by Stephen Williams   (Australia)

BKK-HKT-BKK. This was the first time I've flown Bangkok Air. Great airline that understands customer service. Tickets were half the price of Thai. Quick, easy check-in at both BKK and Phuket. Excellent lounge in BKK for economy passengers. The lounge at Phuket was too small to be or use. Boarding from the gate to bus and on to plane took a while at BKK but everything else worked like clockwork.