Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports

RGN-BKK-RGN in Economy. Outward flight rescheduled an hour later, then delayed 2 hours - without any explanation. Looking at other comments, this seems to be a recent occurrence on Bangkok Airways. Just a short flight, and service was fine, though they served identical meals in both directions, which seemed poor. They seem to have lost the 'boutique' aspect of their service and if I wanted to fly with a full-fare carrier in the future, would consider other options.

Bangkok-Siem Reap return with A320. BKK-REP delayed 3 hrs without any notice, REP-BKK delayed 3 hrs again, this is the only choice on BKK-REP route and they charge a very high price with limited service and simple food/drinks served. Not worth the money paid.

BKK-Luang Prabang Economy. Original flight delayed then cancelled. Put on flight to Vientiane, had to stay a night then found out we were on stand by with Lao air for last night. Return flight delayed again and baggage not loaded on aircraft as 'ran out of space'. One bag arrived 3 hours later in BKK and still waiting for other bags a day later. Very unimpressed with care provided and the actual flight was nothing special. Dried up pork bits and a tiny cake does not a full service airline make.

BKK-CNX, CNX-USM, USM-BKK. All flights were on time, the quality of inflight service was excellent given the short length of flight. Booked well in advance and the cost was very reasonable. Samui airport experience was excellent!

Bangkok-Luang Prabang economy. Flight cancelled after 30 minute wait in hot plane. Vague excuse given which turned out to be a lie. Utter chaos as returned to airport, kept in lounge, and after 3 hours of people shouting and 2 staff trying to sort out the mess we eventually got on a flight to Vientiane after a long walk through the terminal and a complete lack of direction from Bangkok Airways. Arrived at Vientiane, had to pay for own hotel. Arrived airport next day to find out we were just on stand by. Luckily on flight at 9am after some drama. Feel really let down by Bangkok Airways who behaved like a budget airline. No managerial presence, poor communication, passports taken from us and left on a table in the lounge.

BKK-PHN and REP-BKK. More seat pitch than European carriers. A hot meal on the PNH route and decent cold meal on the return from REP, Neither flight longer than 55 minutes! They have a lounge at Bangkok for Economy passengers. Flight on time and bags properly checked though to LHR.

BKK-LPQ. BKK International Lounge for all passengers is a bit used but great to have own lounge even as a Y passenger. Especially helpful in BKK airport. Flight on ATR 72. FA's very friendly. Served hot meal on this short flight and a full bar service. Seat pitch tight. Really a boutique airline.

USM-BKK. Nice airplane, food ok, very good treatment at Ko Samui airport. However prices are quite expensive, although it was a short flight there was no inflight entertainment.

Bangkok-Koh Samui-Bangkok on ATR72. The prices are creeping up but these flights are always on time, with a decent sandwich for a short flight, friendly crew and USM airport is lovely. Nice lounges with free drinks and snacks at BKK and USM. Would highly recommend.

BKK-RGN-BKK on A320. On departure we were bussed out to the plane - on return we docked at an airbridge, but were still bussed to immigration. Flights were well under half full, I wonder how long they can sustain 2 flights daily. Disappointed that my vegetarian meal preferences didn't come through, but they had standby pot noodles which is more than most airlines can manage. Interesting that at Yangon, duty free shopping is after customs.

Whilst claiming to be Asia's boutique airline might be a bit ambitious, the service is quite reasonable. Flight was on time and comfortable enough - seat pitch not too tight. However the aircraft interior looked a bit tired, the carpet was almost threadbare and the inflight entertainment system a joke. For the price they are reasonable - they are not cut price but cheaper than Thai and an acceptable level of service.

Trip Rating :  10/10

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Economy

Trip Rating :  10/10

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Economy

Trip Rating :  9/10

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Economy

Trip Rating :  10/10

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Economy

Trip Rating :  9/10

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Economy

Trip Rating :  5/10

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Economy

Trip Rating :  10/10

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Economy

Trip Rating :  9/10

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Economy