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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways Customer review :  29 October 2012 by B Van Sante    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CNX return. Outbound flight delayed 1 hour while onboard due to technical reasons, however no information from cockpit! Meals onboard consisted of small snack and free non alcoholic beverages. The so called lounge in both BKK and CNX disappointing mainly due to backpackers using this to sleep and passengers bringing McDonalds bags etc into this lounge/waiting area. Drinks and snacks on offer were like a basic canteen with juice/coffee machines. All in all product definitely went down the hill over last few years, however for local standards still at a premium price. Not sure if this is still boutique!



Bangkok Airways Customer review :  26 October 2012 by Ben Chan    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Koh Samui. First leg operated by ATR 72, the plane shows some wear and tear on the outside, but the cabin was spotless and crew members seemed enthusiastic. Flight only 1 hr and 20 minutes, but surprisingly, a meal was served. Meal was very tasty, although the drinks selection could improve greatly. On the leg back to Bangkok, an Airbus A319 was operated instead. Flight was 1 hour, and yet a meal was served, and still of the same quality compared with the on served on the ATR 72, and staff service was warm. Many other airlines choose to have around 3-4 cabin attendants in a A320/319, but on a small jet like this one, there were at least 5 attendants serving the 1 hour flight.



Bangkok Airways Customer review :  22 October 2012 by Barry Meeser    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although it was only a 40 min flight (Phuket to Samui), we were hardly in the air before it was time to land. Staff served lunch box - tasty chicken roll, fresh fruit and drinks. Nice, friendly service. Have traveled Bangkok Air about 5 times and they have been constant in good service from ground staff to flight attendants. Enjoyed the free snacks in lounge at Phuket for all passengers and while I thought the price was a little expensive, the service more than makes up for it.



Bangkok Airways Customer review :  25 September 2012 by James Halley    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CNX. My latest run between these two cities. Check-in easy and efficient as usual so off to the lounge for my morning coffee and a read of the paper. Boarding was fast thanks to the fact that we were bussed to the aircraft (yet again). Noted the new uniforms then came the also new security video which is awful combination of song, dance and a totally unprofessional narrative. Left on time and a short run to the end of the runway for a speedy departure. Then came breakfast which used to be good but us now a disaster. I was one if the few to attempt to eat the Swiss cheese and omelette croissant with salad. Bring back the muffin please. They still screen a short comedy video which helps pass the short time. Early ino CNX. Baggage had transferred from connecting flight from the wee hours in the night. I will forgive them the food onboard as they are still my preferred choice between the two cities as they gave a schedule that usually suits me and I do like the lounges they operate.



Bangkok Airways Customer review :  17 September 2012 by Peter Curtis    (South Africa)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Bangkok to Siem Reap as part of trips to Thailand, Cambodia, Singapore and Indonesia. The cost of the flight was a complete rip off. As they are the sole airline on the route they can take you to the cleaners and they do. The plane was dirty and the check in staff impolite. This what happens when someone has a monopoly.



Bangkok Airways Customer review :  4 September 2012 by David Wheatley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown with Bangkok Airways from Bangkok to Phuket, Phuket to Koh Samui and then back to Bangkok over the last two weeks. Have no faults whatsoever with this airline. Excellent! Great value for money, excellent service onboard, especially for the length of the flights. One flight on the Airbus and the others on the ATR72. All aircraft clean, tidy and in good condition. Crew are attentive and friendly. All flights were excellent value for money (around 50 per flight). Lounge access for all passengers at every airport for all passengers with free internet access and complimentary food and drinks.



Bangkok Airways Customer review :  8 August 2012 by Craig Ritchie    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phuket to Bangkok, 31 July 2012. Excellent flight even though it was only 1 hour or so. Lovely meal which made the time fly, the flight crew were excellent with service. A very pleasant experience compared to Air Asia X, the ticket price was more than agreeable too.



Bangkok Airways Customer review :  1 August 2012 by Irene Myring    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

For a short flight it was adequate but time management seems to be an issue, the plane was about 2 hours late from Singapore to Koh Samui and nearly 3-4 hours late on the return. We basically piled off the flight and ran to get our connecting flight. I would suggest allowing plenty of time for connections if flying with Bangkok Airways.



Bangkok Airways Customer review :  1 August 2012 by N Owens    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-REP July 2012. Highly recommended. Efficient, polite and friendly crew. Free food and drinks, even though only short flight on an ATR.



Bangkok Airways Customer review :  25 July 2012 by Julie Lemarbre    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew 3 times aboard Bangkok Airways during a recent trip to Thailand. I was very impressed by the quality of its service. The service aboard is good, staff professional and polite. They provide us with a really good meal even on 1-hour flights and they have a lounge at BKK Airport for the customers in transit, which was very appreciated when we were waiting between our interconnecting flights via Chiang Mai. There we could enjoy a complimentary buffet, coffee, juices, and Internet. It was very pleasant! Our flights were always on time.



Bangkok Airways Customer review :  14 July 2012 by S Aksoy    (Turkey)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Bangkok to Koh Samui and return. All flights were on time, generous service on board for a one- hour flight. Outbound was an ATR which takes 20 minutes longer than the Airbus. Lounge access to economy passengers is a nice touch. Online check-in is a life saver since you can just use the luggage drop-off counter with fewer passengers queuing. Otherwise it might take at least half an hour due to the popularity of this route. Would fly again.



Bangkok Airways Customer review :  8 June 2012 by Roman Stepantsev    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Samui. The inflight experience and business-class seats were nothing was exceptional, but lounges are very nice and accommodating, both in Bangkok and Samui. On the return they changed the board and business-class cabin was cancelled. However at the check-in counter they sincerely apologized and paid us the difference between Business and Economy in cash as a goodwill. They still gave us an access to Business Lounge in Samui and sat us in the first row in Economy with extra space for legs.



Bangkok Airways Customer review :  6 June 2012 by Nuti Damrongphatr    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK- Koh Samui return. Outgoing flight a bit chaotic. Unusually long check-in line even for Internet bag drop counter. Boutique (economy class) lounge at BKK airport completely full during rush hour, once we manage to find a seat, the snacks and drinks are still very good and well stock. Onboard ATR 72, a bit old but fairly comfortable for 90 minutes flight. Light breakfast very tasty and adequate. Return flight brilliant. Samui airport lounge give the scenic, panoramic runway view. Flight is again on ART 72, but look newer. Impressed by the dinner served for a short flight. Baggage claim very quick for both flight.



Bangkok Airways Customer review :  6 June 2012 by James Halley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Yet another CNX-BKK flight with an onward connection to Doha with QR. I had expected my bags to be tagged all the way through to my final destination but was very surprised to also get my onward boarding passes for my flights with QR. I use PG frequently and was surprised to find that the flight was about 1 hour late. A member of the PG staff personally spoke to every passenger with an onward connection to ensure that they still had enough time and he promised that we would be met on arrival at BKK. And indeed we were. The half dozen or so transiting passengers were put on in a minivan which took us to the security check thus avoiding a 3 mile hike. Reason for the delay? Late arrival of incoming aircraft. Once onboard there was little apology for the delay and still no reason given. Standard PG snack which is fine after an hour in their lounge at CNX airport. Thanks to the arrangements made for our arrival at BKK, I still had plenty of time to board the ongoing flight.



Bangkok Airways Customer review :  5 June 2012 by H Hingorani    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Chiang Mai to BKK - and, as usual, everything excellent. Lounge at Chiang Mai well stocked and always replenished with snacks and drinks (non-alcoholic). Many copies of current magazines and WiFi connection. Light, tasty meal offered on this one-hour flight. Cabin crew very friendly and co-operative. Boarding easy; deplaning ditto. Will always fly this airline even though it costs more than the largest budget carrier in Thailand. Getting luggage at Suvarnbhumi always takes time. This, of course, is not in the control of BKK Airways.



Bangkok Airways Customer review :  26 May 2012 by P Butterworth    (Cambodia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

REP-BKK-REP. As the only carrier serving Siem Reap from Bangkok, you don't have much choice. Service is an ATR72 or A320. The food is ok, for such a short flight, it's nice to have something to eat and drink. Beer is available so no complaints there! IFE depends on your aircraft, but pretty basic. One important point I'd like to mention is that in certain airports, there is a lounge for all passengers. One general lounge for economy and one of course for business. Not much mention is made for economy passengers, but in here you get free food and drink, wifi and a much more comfortable place to rest before (and after) your flight. For the short flight that this is, approx. 1 hour, what is provided is decent although a little over-priced.



Bangkok Airways Customer review :  24 May 2012 by James Johnson    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last week BKK-HKT-BKK. Both flights A320's in very nice condition. Departures and arrivals pretty much on the mark. FA's friendly and professional. And, a meal on an hour long flight! This is a terrific regional airline and I hope they control their growth so they do not lose all the little things that make them unique. The airport lounges were a nice touch. Will continue to use whenever possible.



Bangkok Airways Customer review :  18 May 2012 by James Halley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a 5 month absence from Thailand, I was curious to see if the PG service between CNX and BKK had any changes. There were and all positive. The quality and offerings of snacks have improved considerably. Lounge food is pretty much the same but the lounge is a real bonus and for economy passengers probably unique in the industry. FA's were efficient without going on a charm offensive. PG remains my choice of carrier on this route.



Bangkok Airways Customer review :  17 May 2012 by Gavin Slater    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-USM-BKK business. Flights were both good in A319s. Service was excellent, menus were handed out and hot meals served on both flights - one afternoon, one evening. Lounge at BKK is good and separate from the one for all, also at Samui airport. Delay on return but information given and accepted. Flights are short but in that time they are able to impress one and genuinely enjoy the flight with them.







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