Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports

HKT-BKK. All passengers were at the gate on time. We were guided to a bus that was to take us to the airplane, only to wait for about 35 minutes. Once finally onboard, it took us another 30 minutes before we could take off. This time, they had completely turned off the AC. The situation didn't improve during the flight. Upon arrival at Suvarnabhumi, we had accumulated a delay of an hour. Service was pretty bad and the food below average. There is little luxury about this airline. It's a pretty bad low-cost carrier with full prices and a monopoly on certain routes.

Both flights from BKK-LPQ-BKK were good but 45 minutes delayed. Staff performance was excellent and friendly. Food was standard. The seat was a bit small and not convenient at all. Both flights from BKK-Trat- BKK was on time both take off and landing. The flight was not full both way and service was good as usual.

BKK-LPQ on ATR72. Scheduled depart time of 9.15 pushed back in 30-min increments until eventual departure at 13.30. Excuse given was "weather at LPQ", but was clearly a lie since other services into LPQ were running to schedule. Gate staff at BKK clearly stressed. At boarding, a carload of VIP pax turned up, boarded before all other pax, so suspect that was the real reason. At least a full lunch service was catered.

Bangkok to Samui return. Flights on A319 which were both full, comfy, clean and on time. A tasty tray of food served at breakneck speed with little grace with one T and C. Check-in easy at Bangkok with no queue but a nightmare at Samui with long queues. Club lounge at Bangkok is a nice touch though the quality of the food and drink is lacking. Bags took 30 mins to arrive in Samui which given the size of the airport was poor. Overall an excellent experience and worth the fare which wasn't cheap!

BKK-CNX. Used this route last year and product still very good and consistent especially for the price. The passenger lounge at BKK is a real plus and very popular but somehow never seems crowded. Flight on time and baggage waiting - what more can you ask!

Phuket to Bangkok, A319 Class. Absolute chaos at departure gate due to overlapping Koh Samui flight along with prior Thai airlines and delayed Air Asia all using variants of gate 66! The flight itself was usual friendly, smiling staff, nice snacks and if you become a member of their rewards scheme you get a healthy 30kg luggage allowance.

Chiang Mai to Ko Samui and Ko Samui to Bangkok - impressed by the service. They do not fly the newest planes but the professionalism makes up for that. Both flights on time and the best food delicious!

BKK-BLR return and BKK-CNX return. All flights in tidy A320, cabin crew helpful and smiling, excellent food, even on short flights. Entertainment with overhead flats screens, ok. Good information from captain. Comfortable seats for economy, even if pitch cannot be great on short to medium haul flights. In Bangkok and Chiang Mai, a lounge for economy class.

BKK to Koh Samui and back. Although the flight was about 1 hour we were served a warm meal with salad, dessert, drinks, coffee and tea. The cabin crew were friendly and very efficient. The seats were 2-2 configuration and plenty of leg space. We have flown Bangkok Airways several times and it is always wonderful to see their brightly painted aircraft with exotic motifs. The return flight was delayed by nearly two hours but the ground staff kept us informed.

A pleasant experience. Staff were pleasant and helpful. The airport lounge service a welcome surprise. The planes were new and clean. We were served food and beverages on all short flights. Value for money and high quality service.

SIN-CNX, and CNX-BKK. Excellent, roomy seats, good entertainment and food, friendly helpful staff, and always on time.

Bangkok to Phuket with A320 in economy class. The lounge for economy class with free seats was comfortable. Service onboard very good, they served a sandwich, juice and coffee/tea. Crew smiling and helpful.

Phuket to Siem Reap with Bangkok Stopover. Normal flight, quick boarding at Phuket, surprisingly good menu - in Europe you would get some peanuts or mostly a sandwich for such short flights. The possibility to book the seats when I bought the tickets was also a pleasant surprise. The fact that they changed the flight programme (delayed 3 hours), although communicated per Mail, was less so.

Bangkok to Samui return. Check-in for flight early in the morning with huge queues but the line moved fast. Flight on an ATR which was full. The aircraft seemed new and the seats had ample space. Great service with a small breakfast provided. Return flight was on time. Once again good flight. Would recommend the airline on this route. The flight is however very expensive even though we booked 2 months in advance.

PG prides itself as 'the Boutique Airline' but the quality and standard of service was below standards on the flight. Cabin Crew did not seem to be interested in serving passengers - they thought they were doing passengers a favour. When I asked for a blanket I was given a blank look. Passengers that ordered special meals were provided their meals ahead of other passengers. When it was our turn the only meals on offer were vegetarian meals even though we were seated at the front end of the YC cabin. On our return flight to BKK we experienced service that was below the standards we experienced on our flight to BOM. Cabin Crew did not offer a Drinks Service and once again we were offered Vegetarian meals. I was surprised as to why the bar service should be offered to passengers after their meals. I chose to fly PG because I have always been satisfied with the service and the quality of meals and do not mind the high price. In view of the above I suggest that kindly take a look at improving the quality and service of the cabin crew and meals served on flights to India.

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