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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways Customer review :  14 February 2013 by M Clarke    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Koh Samui - Phuket. Overall, the airline offered excellent service, meals onboard very short flights and value for money. The planes were clean and newish, the food tasted good and was plentiful and the staff were friendly and efficient. They have a lounge for all passengers at Bangkok a Boutique Airline and it certainly lives up to this title. Would certainly recommend this airline.



Bangkok Airways Customer review :  29 January 2013 by S Butani    (Bulgaria)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Phuket in economy. Service was decent, but planes old with poor seating. Meals and drinks were of a low standard and just barely edible. Lounges in both airports a welcome respite away from the busy terminals, but quite crowded themselves. Would probably fly with Thai next time for the better seating comfort and meals.



Bangkok Airways Customer review :  25 January 2013 by Federico Muscogiuri    (Spain)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Samui-Bangkok. They have a monopoly on this route hence the expensive fares. Flights delayed both ways, return flight over 3 hours. Staff professional but stressed out. Check-in in Samui absolute mayhem but I believe it because that the first week of January is high season. Positives as everyone points out is the lounge access and Samui airport which is fantastic.



Bangkok Airways Customer review :  22 January 2013 by Michel Perrin    (Brazil)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Siem Reap: Despite my early arrival from LHR ,check-in refused to let me on first flight available (except with 100 US$ fine). Took last flight ATR delayed 1 hour 15 min. Ground staff extremely prepared to deal with delays. Plane old. On the way back, Siem Reap-Bangkok, A320, good flight attendants. Did not see any 'boutique', just marketing, and expensive tickets.



Bangkok Airways Customer review :  17 January 2013 by James Halley    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CNX-BKK. My preferred carrier on this route as I like to be able to relax in the lounge. 10.15 flight. Flight on time and busier than usual. PG has been playing around with meal services and they have this one all wrong for the time of day. They served up a salad consisting if a slice of chicken and smoked fish with coleslaw. There was a rather tasty cake with it as well as the standard PG offering of coffee, juice and water. Given that most people were westerners who probably had tucked into a hotel buffet earlier or had breakfast in the lounge, most trays around me were returned almost untouched. Something like a muffin would have been adequate.



Bangkok Airways Customer review :  10 January 2013 by T Easton    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 4 segments (Siem Reap - Bangkok, Bangkok - Yangon, Yangon - Bangkok and Bangkok - Phnom Penh) with this so-called boutique airline and we were sorely disappointed. All 4 flights were late. I can see why they are late because they obsess over checked luggage being 3 pounds over and then make you re-pack and carry one of your formerly checked bags. It certainly delayed everyone else in line. The next flight we were chastised because we had an extra carry-on which of course the other agent made us use. Finally, and most egregiously - on the last flight we had been booked with a supposedly legal one hour connection in Bangkok. Of course the in-bound flight was 55 minutes late but we were met at the gate by an employee who was there to 'help' us. Her help was to start running a quarter mile or so through the airport with no assistance with our carry-ons and no electric cart. My wife and I are in our 60's. We finally got to the gate and in fact got on the plane - the only good thing about this story - and then waited another half hour for other delayed passengers from another late Bangkok flight. We had this experience during a SE Asia trip that included twenty different flight segments with a multitude of airlines - all of which were better than "Asia's Boutique Airline." - Never again!



Bangkok Airways Customer review :  7 January 2013 by Marcus Nyberg    (Sweden)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Trat return. Worn out seats, sometimes not possible to move up to upright position. Great service with alright snacks served during the very short flight. As a bonus a very small airport in Trat!



Bangkok Airways Customer review :  4 January 2013 by P Racine    (Spain)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LPQ-BKK. Flight operated with an ATR 72. Good plane although the cabin was not exactly modern and the back of the aircraft is extremely noisy. Staff were relatively present although the service was far from perfect. After a late departure (40 minutes delay without explanation), and a 20-minute flight, we had to go back to LPQ because of a missing passenger whose luggage was in the plane. In the end, 2-hour delay and very unprofessional move from Bangkok Airways. Not Recommended.



Bangkok Airways Customer review :  30 December 2012 by O Salminen    (Finland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Phuket-Bangkok. Both flights were delayed. Both aircraft's were worn and dirty. The quality of this so called Boutique airline has gone down in recent years. The Bangkok lounge was overcrowded and the lounge in Phuket was closed. The meals onboard were actually quite bad. What used to be a boutique airline is now just an airline.



Bangkok Airways Customer review :  25 December 2012 by Nuti Damrongphatr    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another Bangkok- Koh Samui return trip. Good service all around, quick check in, good lounge with nice snack. ATR 72 aircraft for outgoing flight is really worn out and cramped, but FA make up for it. A small surprise souvenir in the seat pocket - key ring from Sony, inflight snack tasty. Return flight on International configuration A319 as it is a part of Hong Kong - Koh Samui - Bangkok. New aircraft, comfortable seat with best seat pitch comparing to their other aircraft. Both flights punctual.



Bangkok Airways Customer review :  22 December 2012 by Ranjit Pradhan    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew several legs on Bangkok Airways during our trip to Thailand and Laos in mid Nov. Bangkok-Luang Prabang, Chiang Mai - Koh Samui, Koh Samui - Bangkok. On every flight I was struck at the warmth and efficiency of the small onboard crew. A hot tasty meal and a dessert was served. Alcoholic drinks offered free on the international segment to Luang Prabang. Overall excellent service and well worth the price. The best thing however is the on-ground service. Check in was fast and efficient. They allowed us to take an earlier flight from Samui to BKK even though that flight was priced much higher than our later flight. The boutique lounges available at all airports are excellent. Great mini buffet and non-alcoholic drinks. Its nice that all passengers have access to their lounges. Overall we were very pleased with this airline and although you do pay more - you do get full value for your money.



Bangkok Airways Customer review :  3 December 2012 by Loretta Turnbull    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew in November 2012 from Bangkok to Phnom Penh, then from Siem Reap back to Bangkok - Chiang Mai - Bangkok. Both highly impressed with the service and the price! Will definitely fly them again!



Bangkok Airways Customer review :  14 November 2012 by Noel Landers    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel regularly with this airline Bangkok-Phnom return. The service is always excellent and the staff are invariably most helpful. The lounges at both airports, even for economy class passengers, are an added bonus.



Bangkok Airways Customer review :  12 November 2012 by Enrique Simeone    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Koh Samui-BKK - C Class. Great check in, even a business lounge in such a small little airport. Great staff on board. Young but experienced. Will try them again.



Bangkok Airways Customer review :  12 November 2012 by Larry McElroy    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My son and I flew from BKK-USM-BKK this past summer 2012. We arrived BKK earlier than expected from DXB and the agent moved us up to an earlier connecting flight at no additional charge. We have also used Bangkok Airlines from BKK to Cambodia and return a few times, BKK in and out of Myanmar and also on to Maldives. We can't say enough of their professional service. The staff both in-flight and on the ground couldn't be nicer. The aircraft were clean and the food great where applicable. I'm sure we will use them again.



Bangkok Airways Customer review :  9 November 2012 by Alan Harlow    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with my family on PG 242 from Chiang Mai to Koh Samui. Check in at CNX was very efficient and was done in less than 10 minutes. Bangkok Airways also have a small but very good lounge in CNX for economy class passengers which has snacks, drinks and free wi-fi. 10 minutes before boarding 2 members of staff came around stamping boarding passes and boarding was also done in zones which I find quicker. Settled into our seats and discovered we were on one of PG's older planes but despite this, the plane was in excellent condition. 30 minutes after departure the cabin crew came around with hot meals, on this flight Chicken Noodles were served, cold drinks, tea and coffee were also served and beer was sold. After a flying time of 1.5 hrs we arrived in Koh Samui Airport which is an excellent little airport, we were the last people off the plane and when we arrived at baggage claim our bags were already out and within 10 minutes we were at the car rental desk. Overall a very good first experience with Bangkok Airways.



Bangkok Airways Customer review :  7 November 2012 by S Heaven    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

USM-HKG Economy Class. First time Bangkok Airways and have to say an overall great experience. Slightly late with departure, but made up some time along the way. Crew efficient and friendly. A little frustrating arriving at the satellite terminal in HKG and having to be bussed to the main terminal - so many flights arriving at once, made for a very crowded group all trying to get on a bus - but other than that slight delay, no problems at all. Would definitely recommend.



Bangkok Airways Customer review :  6 November 2012 by Peter Mair    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Siem Reap to Bangkok October 20th. A short afternoon flight on this "boutique airline" (their description) was straightforward. Spotlessly clean cabin, friendly staff. Departure and arrival on time. Very adequate snack served. I'd happily recommend Bangkok Airways to anyone. No inflight entertainment available. Had there been entertainment I'm sure it would have been excellent.





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