Bangkok Airways - by Matthias Reisinger
18 July 2006

RGN-BKK and impressed by their courtesy towards their passengers. Our flight was late 2hrs due to late arrival out of BKK. We were immediately served hot food in Yangon Airport in their passenger lounge including soft drinks and tea/coffee. The ground staff kept us informed and so I spent a good extra time at the airport. Check-in and boarding was professional, the service on board the best for a long time on a short distance flight. One of the best regional carriers I have travelled with.

Bangkok Airways - by Daniel Ribarovski
8 July 2006

Recently travelled HKT-BKK on a PG 717. Checkin was easy with staff assisting people in line to label and secure their bags. They gave out free bag locks for all checked luggage. Assigned seats at the front of the aircraft and I was allowed to exceed my checkin allowance by a sizeable amount which was appreciated. Passenger lounge made for a nice escape from the usual poor passenger waiting areas at Phuket airport. Drinks, snacks, newspapers and internet access was available free of charge. There were however a large number of children in the lounge who occupied the internet for most of the time and the staff weren't enforcing the 10 minute limit. Onboard all went well. Seats on the 717 are a little cramped but the excellent meal service made up for this. Crew were polite and professional. Overall an excellent flight onboard an excellent airline.

Bangkok Airways - by J Liu
5 July 2006

Bangkok to Koh Samui and return. Wow, extremely impressed! Bangkok Airways is a class act through and through. From the free refreshments at the departure gate to the warm and friendly service throughout the flight to the little trinkets for the kids, this is like flying during the "golden era." The only hitch, at the wonderfully "primitive" Samui airport, the open grass hut terminal is located practically next to the runway, so you get to witness up close a Boeing 717 at full throttle during a takeoff run. Bring your earplugs!

Bangkok Airways - by Francis Chan
5 July 2006

Bangkok-Chiangmai. The aircraft used was a propellered ATR, which was cramped, old and slow. Flight was only one-quarter full. Many passengers were shocked and amused at seeing the plane as we were reaching the aircraft on a taxiway bus. There were two cabin crew, one very warm young steward dressed in a smart T-shirt, and a stewardess who looked bored all the time. We were served a small snack in a box for this lunch-time flight. No refills. The best part of the 'journey' was the lounge we were all put in before the flight, where there were newspapers and limited snacks and drinks, all for free. My main complaint would be the terrible aircraft used on this route.

Bangkok Airways - by Ian Saunders
18 June 2006

REP-BKK. A very short flight, with very few passengers but an incredible level of service. 5 FA's on a Boeing 717, hot towels and newspapers offered before take off, after take off a light breakfast, juices and coffee. As someone use to taking domestic flights in the US I am always astonished at the different approach to customer service in Asia. Lessons to be learned!

Bangkok Airways - by John McCrow
1 June 2006

Bangkok to Samui return and most impressed with the service and attention to detail. Check in was efficient and friendly, snacks served in the gate area were greatly appreciated , aircraft cabin was clean and bright and Flight Attendants were very friendly , courteous and efficient during the meal service which was achieved on the 45 minute flight. This is good old fashioned style service we never see on other carriers these days. Bangkok Airways makes you feel welcome in every way. A pleasure to fly them.

Bangkok Airways - by Marieluise Ritter
24 May 2006

Phuket-Samui Economy. It is really a short flight, but they manage to serve a meal in that time! Check-in and cabin crew are very friendly, food is good and enough. I love the fancy paintings on their planes! The idea is as nice as the whole airline and their unbeatable price - performance ratio.

Bangkok Airways - by Paul Pybus
18 May 2006

BKK-Siem Reap-Phnom Penh-BKK. ATR72 to Siem Reap with full load, on time and good service. Siem Reap to Phnom Penh on Airbus 320, this flight carries on through to Hong Kong. 75% full, short 40 minute flight but still served a cold meal, on time arrival. Phnom Penh to Bangkok, 09 May, PG925 due to depart at 1625. Flight cancelled the week before but PG didnt notify all 4 passengers ! Had to wait until the PG927, which was late, departing at 2100. This service was operated on a 717, which offers the least legroom of all PG aircraft type. Not much fun spending 7 hours in Phnom Penh airport ! PG did provide free bar and meal service but experience could of been avoided if PG had advised us.

Bangkok Airways - by Justin Burton
12 April 2006

Used this Airline twice over the past 6 weeks, Bangkok to Trat and Siem Reap to Bangkok, fantastic, good service and on time, nice in flight food, newspapers etc, will be interesting to see what effect the new alliance with Thai will have on some of the routes.

Bangkok Airways - by Gareth Jones
12 April 2006

What a pleasant surprise! A really good regional airline with reasonable fares, excellent cabin staff, punctual performance. And everyone was so helpful.

Bangkok Airways - by David Monteiro
25 March 2006

BKK-Phuket-BKK, return on 19/03/06. First time I get this airline and what a nice surprise. Both lounges in BKK and Phuket are very nice with friendly staff. Both flights on time. Service on board simply amazing comparing with european carriers ! Refreshing towel and newspapers offered before take off and a very good meal served on this 1 hour flight. Crew simply fantastic, very helpful and you can see that they like their job. Will fly Bangkok airways again without hesitation !

Bangkok Airways - by Michael Kasberg
13 March 2006

Bangkok to Luang Prabang. Bangkok Airways is still a good airline. But as they now stretch their route net they should think about seating in their aircraft.. It is no problem to sit cramped from Bangkok to Samui. But they use the same aircraft (ATR 72) for longer flights and this is not comfortable enough. For my next flight to Luang Prabang I will choose Thai Airways.

Bangkok Airways - by Trevor Cross
26 February 2006

Getting to be a regular traveller BKK-USM-BKK and yet to be disappointed. The experience always start at the BKK lounge - free drinks, snacks and internet - followed by the 'magical mystery tour' coach to the 'abstract livery' of the aircraft before more well appointed and attentive inflight attendants serving snacks. And then there is Samui airport! Any drawbacks, well the seats on the 717 are somewhat cramped but its only for 1hour 10 mins, not too long to suffer is it. Can't wait to go again.

Bangkok Airways - by D Bokr
16 February 2006

BKK-Trat (for Koh Chang) and return. At Bangkok airport check in staff are friendly and try to accommOdate your seat request. Their departure lounge offerS free coffee, tea or soft drinks, along with little snacks. There is also a free internet service, providing you are lucky enough to get your hands on a computer. Considering this was only a 40min flight the FA s presented a refreshment towel and handed out newspapers. There was a lunch box handed out, which was very trendy looking on the outside and contained a meat puff pastry, small sandwich, salad, coconut cake, water and orange juice. This was followed by tea and coffee. Alcohol you had to pay for. This is more than what most airlines offer for a flight covering several hours. Trat airport is owned by Bangkok airlines and is relatively new. It is built similiar to Koh Samui s airport. Thatched roof and no walls. It still has to be landscaped with the beautiful flowers and bushes that greet you at Samui but that will happen in due time. You are given the traditional wai (greeting) by four Thai women upon disembarking from the aircraft and then taken to the terminal by a little colourful "train".For someone arriving in Thailand for the first time it gives you the feeling that you have arrived in Nirvana! A great airline with a big future. I just hope they don't lose that special touch.

Bangkok Airways - by Jeany Wilson
9 February 2006

Have flown this airline several times now, to various domestic destinations on vacation, and have never experienced any problems whatsoever. Check in is generally speedy, and their courtesy corners in departure lounges are a nice touch. Hot beverages, juices, fruit, pastries, and even fresh popcorn. Good reading material too, also free internet access and phone calls within Thailand. Great for reconfirming homeward flight reservations! Koh Samui airport is really something! We couldn't stop smiling.It was so nice compared to usual concrete structures!!! Staff are well groomed, polite and helpful, both on ground and aboard aircraft. We have often arrived at BKK domestic terminal earlier than perhaps we should have done, and asked at check in if we may travel on the next flight out. There always seems to be hourly departures to destination. If there's been seats, its never been a problem. Sure there is an odd delay at times, we think they add two flights together when pax numbers are low. A good airline all round, with decent service. We will continue to fly with them.

Bangkok Airways - by Kevin J Cleary
3 February 2006

Bangkok to Ko Samui return, previously have used this airline to Siem Reap from Bangkok. The major advantage on the Ko Samui route is the very frequent scheduling of flights, which was a god send as we were late arriving in Bangkok from London and missed our flight. The ATR-72 for the outbound flight was about 25% full and the seats are reasonably comfortable. The return flight on a Boeing 717 was extremely cramped and full, I don't think I would want to sit in seats with this configuration for longer than 45 minutes. Though I can understand the basis for the effusive praise this airline receives from other passengers, all things being equal I would prefer a J class seat on Thai. I can attest to the reliability of the system for onward checking of baggage at Ko Samui: with some trepidation I checked my bags through to Sydney. They arrived in Sydney with priority labels attached by someone during the transfer at Bangkok.

Bangkok Airways - by Ben Smith
3 February 2006

Luang prabang to Bangkok to Koh Samui. What a great airline, quality service, good food, great price. The lounge at BKK was a nice touch with free food, drink and internet access.

Bangkok Airways - by Dave Gartside
31 January 2006

Flew with Bangkok Airways from BKK to Siem Reap. What a gem of an airline! Superb Service on this very short flight. Some of the bigger airlines should take note - this is how it should be done ! In fact, bigger airlines keep offering your usual poor service etc and let this airline prosper!!

Bangkok Airways - by Brian Crowley
15 January 2006

We recently booked 3 sectors using Bangkok Airways Air Pass, which now includes Lao Airlines. When we checked in for the first flight at Phnom Penh, they advised us that there would be a 1 hour delay, which would make connection times tight. The delay was actually a bit less than an hour - we were seated in the front row of the A320 so we would be first off the plane, and we were met and escorted in a private mini-bus and an electric cart within the terminal to our connecting Lao Airlines flight with 30 minutes to spare. The service was seamless, thoughtful and friendly - I was very impressed. Later we caught an ATR72 from Luang Prabang to Bangkok. This flight was delayed by about 30 minutes, and while we did not have a connecting flight, we saw other passengers with connecting flights receiving the same personal service. Both flights were very smooth, the aircraft immaculate (and beautifully presented), and the in-flight catering of a high standard. At some airports including Phnom Penh, there is a passenger lounge with free snacks and internet, open to all BKK Air passengers - a nice touch. This is a great regional airline, with standards by which I will judge other airlines large and small from now on.

Bangkok Airways - by Alex Scott
8 January 2006

Chiang Mai to Sukhothai, Sukhothai to Bangkok, Bangkok - Samui (return). The word I have for this airline is "unique." The planes are in good condition and the cabin crew are immaculately presented and very polite and pleasant. Bangkok Airways have built their own airports at Sukhothai and Samui. The one in Sukhothai is actually a beautiful place - a collection of Thai-roofed buildings set amongst landscaped gardens with water features. From a distance, you may think it was a resort. The airport in Samui has similar features - attractive open plan wooden buildings set in pleasant surroundings. It appeared that having some of their own airports made the baggage handling process a lot quicker - it was very quick to check-in and retrieve bags after the flight. At whichever airport they operate from, Bangkok Airways provide a free lounge - there are refreshments and free internet access. I found the booking experience quite refreshing. Travelling with my laptop, I was often booking flights at very short notice. It never appeared that the European method of pricing - cheap in advance, expensive at short notice - was being used. It all endeared me to the airline and made them my first choice of airline over there. Overall, I am very impressed with this airline and I would like to see their business model succeed.

Bangkok Airways - by Chris Pedder
10 December 2005

Yangon - Bangkok, 26 November. Arrangements at Mingalardon were chaotic. Bangkok Airways staff showed little concern for the problems passengers were having. Took one hour and ten minutes to pay the $10 departure tax. Since putting a larger aircraft on the service nothing has been done to cope with the extra numbers. While this is also the resposibility of the airport authorities, Bangkok Airways must shoulder their share of the blame. No information forthcoming on, albeit short, delay to the flight. Cabin safety procedures were poor and it would help if the airline would enforce its own carry on baggage limits.

Bangkok Airways - by Matthew Kolodny
17 November 2005

Bangkok Airways between BKK and Siem Reap, Cambodia (Angkor Wat) - outbound on ATR, return on B-717. Both flights on-time, hassle-free experiences, great cabin service (including perfect announcements in French and Japanese, which were a nice touch for the international tourists onboard) and a good-sized snack box - plus a coffee/tea service. In BKK, I had time to relax in their private lounge (open to ALL of their passengers) and enjoy a few drinks and snacks, plus free internet - along with a great view of the airport. Very classy airline, staff are immaculately dressed, their marketing and visual image is creative and upscale and supports their "boutique" image and high-end product offering. Although there is just one class of service, it's certainly way above economy class offered by their competitors. Can't wait for them to provide high levels of service when they expand internationally, now that they announced plans to buy long-haul aircraft. It will give their competitors a run for their money!

Bangkok Airways - by Sean Whyte
17 November 2005

Having just travelled with Bangkok Airways I wanted to congratulate the airline on such things as, it's great value for money tickets, refreshing flexibility when I needed to change two flights on the telephone that I had booked via the internet, the complimentary food and drinks, free internet access, etc, etc. Staff were at all times very helpful and pleasant, especially those at Trat airport.

Bangkok Airways - by Tony Le Masurier
15 November 2005

Bangkok - Koh Samui and return November '05. Service on the ground and in the air was very good - once we found the downstairs check-in at BKK domestic terminal! On time flights both ways, and the ATR outbound and B717 inbound were both comfortable for the short flight time. We loved Koh Samui airport - if only they could all be like that. Not sure however about the ''Asia's favourite boutique airline'' bit - unnecessary hype for what is a sound and friendly operation?

Bangkok Airways - by Trevor Sworn
14 November 2005

I have flown Bangkok Airways many times over the last few years, mainly on Phnom Penh -Bangkok route, and found them excellent value for money. I was pleased when the B717 was replaced by the Airbus 320 as there is more room all round. Not worth paying the extra for Thai Air. FAs always pleasant and food generally good. Delays are mostly caused by Bangkok Airport rather than the airline (roll on new airport in 2006), which is only minutely better than the dreadful Heathrow. Great departure lounge in Phnom Penh. Lounge available to all in Bangkok (I think). Samui airport a delight, although disorganised.

Bangkok Airways - by Darren MacPherson
22 October 2005

Fantastic!! Flew from BKK to Yangon in Myanmar and back - then a no fuss jump to the next flight to Samui upon my arrival back into BKK. Couldn't fault it, I'm an uneasy flyer and I have to say that I thoroughly enjoyed my experience of 4 flights with Bangkok Airways. Changed flight dates twice with absolutely no fuss and no charge. Looking forward to flying with Bangkok again.

Bangkok Airways - by Katie Blair
2 October 2005

I recently flew BKK to Koh Samui round trip and found Bangkok Airways to be probably the best airline I've flown with. I can't believe the speed and efficiency of the cabin crew, I was handed a refreshing towel before take off which was a nice touch after being in the terminal for 3 hours. Once airborne the crew served up lovely meals both to Samui and back to Bangkok, the flight back to Bangkok only took 40 minutes but the service was still excellent with everything cleared ready for landing in plenty of time!! I think they can most deservedly call themselves Asia’s Boutique Airline and if airlines such as Monarch, Easyjet and the like would like some pointers then they should visit one of Bangkok Airways training days they would learn a great deal!!

Bangkok Airways - by Mark Purser
2 October 2005

I have always found Bangkok Airways to be extremely efficient and courteous whenever I have flown to and from Cambodia. For our trip this December, I needed to change the name on the booking for our adopted daughter and they did this by return e-mail - no fuss, no cost. In contrast, British Airways took 6 weeks, more than 10 telephone calls of more than 30 minutes and wanted to charge me £25 for the privilege !! After this, they managed to cancel my daughter's pre-booked seat and meal preference, which took another 4 calls to rectify.

Bangkok Airways - by David Starr
2 October 2005

U-Tapao-Phuket return. Just to reiterate previous comments about tasty meal being served on short flight. Pleasant and friendly crew. Was surprised to find a complimentary tea/coffee juice snack bar at both U- Tapao and Phuket - this was a nice touch long gone by other airlines. They deserve to be called 'Asia's boutique airline'.

Bangkok Airways - by Michael Kasberg
2 October 2005

BKK-Samui-BKK in August/September. I hope that this wonderful airline will not grow too fast. They are very efficient and on several flights I have not made any bad experience. On our flight back from Samui to Bangkok they offered us to check through our baggage to our final destination HAM via Istanbul. When you see the check-in facilities in Samui you would not expect that it could work, but it did fantastic (like everything at this airline).

Bangkok Airways - by Jim Gilek
13 September 2005

Bkk to Siem Reap. We had no problems at all and that was with a group of ten. We even got them through the internet. We had a 3 hour layover and the courtesy lounge was wonderful. We were able to tell our loved ones that we had arrived from Los Angeles. Though I thought the plane would be a little bigger than it was it was quite comfortable. Plus to get a meal was very nice since it was only an hour flight.

Bangkok Airways - by Liam McDonald
9 September 2005

Flew this summer with Bangkok Airways on a round trip, BKK- Koh Samui. Absolutely fantastic! I flew to BKK with Emirates, and lets just say, 'Asia's boutique airline' could teach them a thing or two!!! Leg room was ample, food delicious and cabin crew attentive and full of cheer. boarding and deplaning is extremely quick! plus the meal service is extraordinarily efficient considering the limited amount of time available to the flight attendants- the flight being only 40 minutes. Koh Samui airport is a wonderful place, unique and welcoming, although check-in is more like organised chaos and I don't think security is one of the highest priorities! landing and departing amongst the palm trees, relaxed and with a complimentary, refreshing face towel is how I wish every flight could be!

Bangkok Airways - by Bradut Florescu
3 September 2005

BKK-USM and back this summer. What an excellent airline! Although I booked my tickets long before via internet, I encountered no problem at the counter in Bangkok. The courtesy lounge was a delight after a 10 hours flight from Istanbul. The trips were smooth and the Samui airport was a jewel (though I don't think it enjoys high security rankings). I chose a vegetarian meal with my early reservation and I was very please to get it on both flights. These people care a lot. I'd travel all around Asia just to fly with them.

Bangkok Airways - by John Boyce
15 August 2005

Have flown with Bangkok Airways three times in past eighteen months. Absolutely no complaints . Other airlines could learn a lot from this boutique airline especially their courtesy corner as they call it with free hot and cold drinks and snacks.

Bangkok Airways - by Krishnan Sundaram
22 July 2005

BKK-USM-BKK. Great service and lovely aircraft. The airport in Samui is refreshingly different and Bangkok airways has really done well to build Samui as a destination. Excellent website - and good fare deals on their site - including their early morning which is at a deep discount. Good food - however, one word of caution -if u are vegetarian, dont order their Hindu meal since mine came with chicken ! My wife who ordered a normal meal got rolls both times so we swapped !

Bangkok Airways - by N Razzell
10 July 2005

Flown several times to Samui and Trat. Always smiling, welcoming staff...And the best looking female crew I've seen for a while!

Bangkok Airways - by E Keilher
29 June 2005

Bangkok Airways really like to inform you that you're travelling 'Asia's boutique airline'. We must have heard that phrase a million times as we sat in mosquito-infested Ko Samui airport as our flight to Bangkok was delayed. However, I feel 'boutique' is just a euphamism for 'we have sole control over this route but we would like you to think that there's some sort of glamour in airline monopoly'. After reading such positive reviews on Skytrax, our flight left me extremely disappointed with this airline. Flight delayed, staff abrupt, mechanical and at times did not appear in control of the situation. I would expect 'Asia's boutique airline' would 'treat' its passengers to an aerobridge, especially when landing in pouring rain. Instead, we were bused to the terminal. Wet from the rain, we found ourselves delayed (yet again) in an icy cold bus, while staff scuttled around looking for a passenger. After disappearing, they returned with the same request. No one admitted to being this person. Another disappearance, then returned to see our boarding passes. This search also proved fruitless. Finally, we were bused to the terminal, over one hour after when we should have arrived (it was past midnight local time). The icing on the cake-- I collected my suitcase and found that it had been severely damaged. Would I fly 'Asia's boutique airline' again? No way. I have had better service and experiences from the most budget of budget airlines.

Bangkok Airways - by Lee Villiers

4 June 2005

BKK - USM, flight is perfect for a short flight. Flight on time, comfortable flight, staff very friendly and helpful, nice meal during the flight which practically took all the time up which was great. USM airport is superb, was off plane and had my luggage within 20 mins. return flight was just as good.

Bangkok Airways - by Neil Henderson

4 June 2005

A brilliant airline from Bangkok to Hoi Chi Minh and then on a separate flight from Siem Reap to Koh Samui. The flights were on time, clean, food was good and the staff were excellent and attentive. Very cheap airline if you buy a flexible airpass - give it a go it's much better than easyjet or Ryanair and they feed you for free.

Bangkok Airways - by M Ritter

23 May 2005

Bangkok-Koh Samui return, May 05. We were entirely delighted with these flights. Check-in relaxed, free internet services in the boarding areas, planes very handsomely and fancy painted, very clean and new inside, full meal in spite of the short flight, friendly staff, what a pity they don't fly Europe-Bangkok. We would book them at once.

Bangkok Airways - by Oliver Svenson

30 April 2005

BKK-Chiang Mai. Fantastic. Great check-in, smooth flight, attentive service, friendly crew, great food. The plane (STR72) was clean and bright inside. I was very happy. Would recommend this airline to anyone and found them to be much better on domestic flights than Thai Airlines. Oh and the funkiest looking planes.

Bangkok Airways - by Peter Bruce

12 April 2005

Bangkok to Koh Samui ATR72 20 March and return B717 2nd April. For such a short internal flight I was pleasantly surprised by the attention and professionalism shown by the FAs. Food (snacks) were well presented and palatable (on such a short flight!) and the complimentary beverages and snacks at Bangkok and Koh Samui airports were a pleasant surprise. European short-haul carriers should take note! Would not hesitate to use this airline again.

Bangkok Airways - by Amadou Sow

2 March 2005

The word "excellent" is truly appropriate to describe the service on this airline. I flew with them in February on a spotless and beautifully decorated A-320 between BKK and HKT and it was a really wonderful experience. All passengers have access to a lounge with free snacks, internet and newspapers. Although it was a short flight, they managed to serve a tasty lunch; the moslem meal that I had requested at the time of booking was served first. I really highly recommend this airline. I wonder, though, if they will be able to maintain these high standards as they grow.

Bangkok Airways - by Brian Gonzales

21 February 2005

Very good service and I was shocked when they served a very nice tasting steak on a short BKK-Phnom Phen flight.

Bangkok Airways - by Niall Morton

18 February 2005

Luang Phabang to Bangkok on 9th Feb 2005 and Bangkok Air was superb. A little late in leaving due to late inbound plane but excellent throughout. Pity Phuket Air don't talk to them and see how to do it properly on their international route to London Gatwick.

Bangkok Airways - by Jess Budd

28 January 2005

BKK to Krabi in November 2004 and we have to agree with all the positive statements here about Bangkok Air. Came back via Thai, which though good wasn't as slick as BKK A/L. One word of warning if you are Diabetic at BKK Airport, entering the Bangkok Air lounge - If you have an insulin Pen make sure that you tell them and that you have some form of evidence to confirm that you are Diabetic. They wanted to take mine off me ! I did explain that that could kill me! We don't inject because we like it, or that we are Drug addicts. I know they are sensitive about drugs, but I'm a middle aged lady and look it,  so did another guy who also had the same problem. They were demanding a Medical Certificate or letter from my Doctor which I don't have. (I've never needed one on any other trip!) They finally agreed to let me keep it after much anguish on my part after I remembered that I have a little card that I carry that tells people that I am Diabetic in the event of a medical problem. They were very polite, but firm and I could see my Holiday being shot down in flames - luckily sense prevailed - but be warned. Otherwise a brilliant trip!

Bangkok Airways - by Tobias Wahl

18 January 2005

I very much agree, Bangkok airlines offers great service. The only problem for me has been the legroom on their B717, it is rather minimum for a tallish western guy.

Bangkok Airways - by Dave Owen

8 January 2005

Bangkok-Koh Samui 7/12/04 returned 21/12/04 I agree with most other reviews. This airline could teach larger carriers how things should be done. The only worry I have is if they grow to quickly they could lose their character and service standards.

Bangkok Airways - by George West

4 January 2005

BKK-HKT. Excellent airline. Their aircraft are spotless, service very efficient and on time. They even had a small lounge which anyone could use in HKT. I have flown all over the world on more couriers than I can count and this is right up at the top. I wish they had some long distant routes i.e. Europe, US, etc. Almost all of the major couriers could take a lesson from this airline in regards to cleanliness, passenger service, on time performance and overall operations. I will fly them whenever they are a courier choice.