Bangkok Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

“use if you have no other options”

(Canada)

Trip Verified | Absolutely disgusted by this airline. Discriminated due to appearance and embarrassed by airline staff. I checked in online and was placed in the emergency exit row without the ability/option to change seats (that was ok due to my preference for the seat originally). Upon arrival to check in bags, I was again informed that I was sitting in the exit row and verified that I understood and met the requirements. When boarding the plane, again, verified my seat and requirements. When I was about to step on the plane, a Bangkok air employee pulled me out of the line (in the tunnel) and demanded my boarding pass. With no explanation, they told me I had to change seats. My friend and I had booked seats together to which they took her boarding bass and scribbled out both our original seat numbers and given new seats at the very back of the plane. This was very embarrassing and with no explanation, we were now the last to board and unfortunately and to no fault of our own, held up the boarding process. We asked repeatedly why we were moved and given no reason. As we were about to land, finally we pulled an attendant and requested an explanation. We we told that I didn’t look like I could perform the requirements to sit in my original seat. I then proceeded to show that I was more than capable, to which the staff agreed. They then merely said if we were not happy to just, “email customer service if you aren’t happy.” Never acknowledged the inconvenience. Interesting that when this airline makes mistakes, the customer is placed in the least desirable seats on the plane. You would think they would attempt to improve your experience rather than make it even worse. Only use this airline if you have no other options.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"5 hours delay gave us 6 euro coupon"

(Greece)

Trip Verified | Our flight was at 17.10 and every hour status change! We finally fly at 21.50, and the worst was that until 20.30 still waiting inside the waiting room cause from check in nobody inform us! For 5 hours delay they gave us 6 euro coupon.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKo Samui to Bangkok
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
2/10

“I was really disappointed”

(Sweden)

Trip Verified | Long time ago I flew Bangkok Airways but I have always thought it was a nice airline. But this time I was really disappointed. The check in process in Krabi was insanely slow and pax were allowed to use the Bag drop for normal check in. The seat pitch was terrible, the food was almost inedible but my biggest concern was the safety aspects. A large Indian family was sitting around us and they didn’t apply to normal safety rules for departure and landing and the very young crew didn’t seem to care. I think I will choose another airline in the future. The only good thing was on time departure and arrival.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I can’t recommend them enough"

(United Kingdom)

Trip Verified | I love this airline. Superb, I can’t recommend them enough. Also on time and the staff are impeccable. Very friendly and extremely professional. Took off on time and landed 10mins early. 1 hour flight.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very impressed with their services"

(United Arab Emirates)

Trip Verified | Deserves its title as the World's Best Regional Airline by Skytrax. I was very impressed with their services on their short haul flights between Phuket and Koh Samui which went by so quick. The plane was spotless and cleanliness was good enough for a short flight. The A7R 72-600 was brand new, meals were decent options for a short haul flight. I strongly recommend this airline for your regional travels in Asia and Thailand!
AircraftATR 72-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Koh Samui
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was extremely happy"

(Australia)

Not Verified | Bangkok Airways were very good. I was extremely happy especially having a meal provided. Aircraft was spacious and staff were extremely friendly The flight was on time and the fair was a good price.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phucket
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"check in was seamless"

(United Kingdom)

Trip Verified | The check in was seamless and can not recommend it enough. It was the self check in. I was checked in online and you got and get your ticket, baggage label and take it to the belt. Again it’s also self service and was done in less than 5 mins, superb. Had a two hour delay which was annoy as I lost a lot of time due to this. Food was ok for a 1hour flight. Overall good service.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ko Samui
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a perfect flight"

(United Kingdom)

Trip Verified |  This was a perfect flight. It was my girlfriends first time flying on an ATR she wasn’t too keen but as a keen flyer I found it superb. The check in was very quick. Transportation to the plane also very quick and efficient. Meal was ok during the flight. Baggage also came out very fast.
AircraftATR72-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUSM to UTP
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"it was a great flight"

(South Korea)

Trip Verified | I flew on an extremely early morning flight with this airline and I was in for a pleasant surprise. Albeit the short distance and flight time, the flight attendants provided courteous service and there was even a breakfast meal. It was quite nice. I think the meal consisted of a sausage, eggs and some vegetables. Check-in and baggage drop was done via a self kiosk and it was seamless. At arrival, my checked bags was dispensed in no time. Everything from start to finish was effortless and it was a great flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ko Samui
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Not the greatest treatment of passengers"

(Canada)

Trip Verified | Frist, they changed the schedule for the tickets without offering a refund. And then a few weeks later, they cancelled the ticket. I had to login to the website to process a refund. Now I wait up to 30 business days for the funds back. Not the greatest treatment of passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no