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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports
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Bangkok Airways Customer review : 25 July 2012 by Julie Lemarbre (Canada) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew 3 times aboard Bangkok Airways during a recent trip to Thailand. I was very impressed by the quality
of its service. The service aboard is good, staff professional and polite. They provide us with a really good
meal even on 1-hour flights and they have a lounge at BKK Airport for the customers in transit, which was
very appreciated when we were waiting between our interconnecting flights via Chiang Mai. There we could
enjoy a complimentary buffet, coffee, juices, and Internet. It was very pleasant! Our flights were always on
time.
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Bangkok Airways Customer review : 14 July 2012 by S Aksoy (Turkey) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew from Bangkok to Koh Samui and return. All flights were on time, generous service on board for a one-
hour flight. Outbound was an ATR which takes 20 minutes longer than the Airbus. Lounge access to economy
passengers is a nice touch. Online check-in is a life saver since you can just use the luggage drop-off counter
with fewer passengers queuing. Otherwise it might take at least half an hour due to the popularity of this
route. Would fly again.
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Bangkok Airways Customer review : 8 June 2012 by Roman Stepantsev (Russia) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew to Samui. The inflight experience and business-class seats were nothing was exceptional, but
lounges are very nice and accommodating, both in Bangkok and Samui. On the return they changed the board
and business-class cabin was cancelled. However at the check-in counter they sincerely apologized and paid
us the difference between Business and Economy in cash as a goodwill. They still gave us an access to
Business Lounge in Samui and sat us in the first row in Economy with extra space for legs.
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Bangkok Airways Customer review : 6 June 2012 by Nuti Damrongphatr (Thailand) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK- Koh Samui return. Outgoing flight a bit chaotic. Unusually long check-in line even for Internet bag drop
counter. Boutique (economy class) lounge at BKK airport completely full during rush hour, once we manage to
find a seat, the snacks and drinks are still very good and well stock. Onboard ATR 72, a bit old but fairly
comfortable for 90 minutes flight. Light breakfast very tasty and adequate. Return flight brilliant. Samui
airport lounge give the scenic, panoramic runway view. Flight is again on ART 72, but look newer. Impressed
by the dinner served for a short flight. Baggage claim very quick for both flight.
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Bangkok Airways Customer review : 6 June 2012 by James Halley (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Yet another CNX-BKK flight with an onward connection to Doha with QR. I had expected my bags to be
tagged all the way through to my final destination but was very surprised to also get my onward boarding
passes for my flights with QR. I use PG frequently and was surprised to find that the flight was about 1 hour
late. A member of the PG staff personally spoke to every passenger with an onward connection to ensure that
they still had enough time and he promised that we would be met on arrival at BKK. And indeed we were.
The half dozen or so transiting passengers were put on in a minivan which took us to the security check thus
avoiding a 3 mile hike. Reason for the delay? Late arrival of incoming aircraft. Once onboard there was little
apology for the delay and still no reason given. Standard PG snack which is fine after an hour in their lounge
at CNX airport. Thanks to the arrangements made for our arrival at BKK, I still had plenty of time to board
the ongoing flight.
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Bangkok Airways Customer review : 5 June 2012 by H Hingorani (Thailand) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Chiang Mai to BKK - and, as usual, everything excellent. Lounge at Chiang Mai well stocked and always
replenished with snacks and drinks (non-alcoholic). Many copies of current magazines and WiFi connection.
Light, tasty meal offered on this one-hour flight. Cabin crew very friendly and co-operative. Boarding easy;
deplaning ditto. Will always fly this airline even though it costs more than the largest budget carrier in
Thailand. Getting luggage at Suvarnbhumi always takes time. This, of course, is not in the control of BKK
Airways.
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Bangkok Airways Customer review : 26 May 2012 by P Butterworth (Cambodia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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REP-BKK-REP. As the only carrier serving Siem Reap from Bangkok, you don't have much choice. Service is an
ATR72 or A320. The food is ok, for such a short flight, it's nice to have something to eat and drink. Beer is
available so no complaints there! IFE depends on your aircraft, but pretty basic. One important point I'd like
to mention is that in certain airports, there is a lounge for all passengers. One general lounge for economy
and one of course for business. Not much mention is made for economy passengers, but in here you get free
food and drink, wifi and a much more comfortable place to rest before (and after) your flight. For the short
flight that this is, approx. 1 hour, what is provided is decent although a little over-priced.
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Bangkok Airways Customer review : 24 May 2012 by James Johnson (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Last week BKK-HKT-BKK. Both flights A320's in very nice condition. Departures and arrivals pretty much on
the mark. FA's friendly and professional. And, a meal on an hour long flight! This is a terrific regional airline
and I hope they control their growth so they do not lose all the little things that make them unique. The
airport lounges were a nice touch. Will continue to use whenever possible.
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Bangkok Airways Customer review : 18 May 2012 by James Halley (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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After a 5 month absence from Thailand, I was curious to see if the PG service between CNX and BKK had any
changes. There were and all positive. The quality and offerings of snacks have improved considerably. Lounge
food is pretty much the same but the lounge is a real bonus and for economy passengers probably unique in
the industry. FA's were efficient without going on a charm offensive. PG remains my choice of carrier on this
route.
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Bangkok Airways Customer review : 17 May 2012 by Gavin Slater (UK) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-USM-BKK business. Flights were both good in A319s. Service was excellent, menus were handed out
and hot meals served on both flights - one afternoon, one evening. Lounge at BKK is good and separate
from the one for all, also at Samui airport. Delay on return but information given and accepted. Flights are
short but in that time they are able to impress one and genuinely enjoy the flight with them.
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Bangkok Airways Customer review : 10 May 2012 by Nuti Damrongphatr (Thailand) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangkok- Chiang Mai return. Outbound on ageing A320. Aircraft interior worn out, stained seat cushion, but
service very good. 45 minutes flight with 5 minutes late arrival, tasty croissant sandwich served as breakfast,
special meal request delivered promptly. Return on Ex-Batavia Air A319, with Batavia's seat, more cramped
than other aircraft in PG fleet. Light dinner is ok, but not impressive. Extra plus - PG always have a staff to
sort baggage at carousel to avoid any possible damage.
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Bangkok Airways Customer review : 9 May 2012 by Ron Kuhlmann (USA) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-CNX-BKK Nice airline with excellent service. The lounge for all was a nice place to wait and despite both
sectors being under an hour, a hearty snack and drinks were served on both legs. Crew was friendly and
efficient and completely satisfied.
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Bangkok Airways Customer review : 2 May 2012 by Simon Chinn (Cambodia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Phnom Penh-Bangkok regularly and the flight is rarely on time. Food is usual mediocre airline fodder. Usually
there is a bus from the apron at BKK to and from the main terminal, adding time to the journey. Having said
that it's the best value compared to expensive Thai Air and tatty Air Asia planes.
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Bangkok Airways Customer review : 1 May 2012 by Gavin Fifield (Thailand) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangkok-Male. Check-in was easy, boarding good, food tasty. Cabin crew all looked cheerless. Smiles were
only offered on disembarkation. Male-Bangkok - 3 loud and drunk German passengers howling with laughter
and behaving like drunken schoolboys made this flight an unpleasant 4 hours. What made it far worse was
the complete lack of control shown by the cabin crew who kept supplying beer to them, right up to 20
minutes before landing. I will not be booking with Bangkok airways again.
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Bangkok Airways Customer review : 23 April 2012 by Rolf Asgeir Pedersen (Norway) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled from Phuket to Bangkok. Low rating on value for money due to the level of service compared to the
price you pay with this airline compared to a low cost carrier like Air Asia. Seat comfort and food is average.
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Bangkok Airways Customer review : 13 April 2012 by V Mendanha (India) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangalore-Bangkok-Bangalore and Siem Reap-Bangkok. Don't know what's so boutique about the airline.
Flights were not on time, food was mediocre and portions very small. Crew do not smile, seats onboard were
cramped - overall very disappointed with this airline.
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