Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports

I flew 3 times aboard Bangkok Airways during a recent trip to Thailand. I was very impressed by the quality of its service. The service aboard is good, staff professional and polite. They provide us with a really good meal even on 1-hour flights and they have a lounge at BKK Airport for the customers in transit, which was very appreciated when we were waiting between our interconnecting flights via Chiang Mai. There we could enjoy a complimentary buffet, coffee, juices, and Internet. It was very pleasant! Our flights were always on time.

We flew from Bangkok to Koh Samui and return. All flights were on time, generous service on board for a one- hour flight. Outbound was an ATR which takes 20 minutes longer than the Airbus. Lounge access to economy passengers is a nice touch. Online check-in is a life saver since you can just use the luggage drop-off counter with fewer passengers queuing. Otherwise it might take at least half an hour due to the popularity of this route. Would fly again.

We flew to Samui. The inflight experience and business-class seats were nothing was exceptional, but lounges are very nice and accommodating, both in Bangkok and Samui. On the return they changed the board and business-class cabin was cancelled. However at the check-in counter they sincerely apologized and paid us the difference between Business and Economy in cash as a goodwill. They still gave us an access to Business Lounge in Samui and sat us in the first row in Economy with extra space for legs.

BKK- Koh Samui return. Outgoing flight a bit chaotic. Unusually long check-in line even for Internet bag drop counter. Boutique (economy class) lounge at BKK airport completely full during rush hour, once we manage to find a seat, the snacks and drinks are still very good and well stock. Onboard ATR 72, a bit old but fairly comfortable for 90 minutes flight. Light breakfast very tasty and adequate. Return flight brilliant. Samui airport lounge give the scenic, panoramic runway view. Flight is again on ART 72, but look newer. Impressed by the dinner served for a short flight. Baggage claim very quick for both flight.

Yet another CNX-BKK flight with an onward connection to Doha with QR. I had expected my bags to be tagged all the way through to my final destination but was very surprised to also get my onward boarding passes for my flights with QR. I use PG frequently and was surprised to find that the flight was about 1 hour late. A member of the PG staff personally spoke to every passenger with an onward connection to ensure that they still had enough time and he promised that we would be met on arrival at BKK. And indeed we were. The half dozen or so transiting passengers were put on in a minivan which took us to the security check thus avoiding a 3 mile hike. Reason for the delay? Late arrival of incoming aircraft. Once onboard there was little apology for the delay and still no reason given. Standard PG snack which is fine after an hour in their lounge at CNX airport. Thanks to the arrangements made for our arrival at BKK, I still had plenty of time to board the ongoing flight.

Flew Chiang Mai to BKK - and, as usual, everything excellent. Lounge at Chiang Mai well stocked and always replenished with snacks and drinks (non-alcoholic). Many copies of current magazines and WiFi connection. Light, tasty meal offered on this one-hour flight. Cabin crew very friendly and co-operative. Boarding easy; deplaning ditto. Will always fly this airline even though it costs more than the largest budget carrier in Thailand. Getting luggage at Suvarnbhumi always takes time. This, of course, is not in the control of BKK Airways.

REP-BKK-REP. As the only carrier serving Siem Reap from Bangkok, you don't have much choice. Service is an ATR72 or A320. The food is ok, for such a short flight, it's nice to have something to eat and drink. Beer is available so no complaints there! IFE depends on your aircraft, but pretty basic. One important point I'd like to mention is that in certain airports, there is a lounge for all passengers. One general lounge for economy and one of course for business. Not much mention is made for economy passengers, but in here you get free food and drink, wifi and a much more comfortable place to rest before (and after) your flight. For the short flight that this is, approx. 1 hour, what is provided is decent although a little over-priced.

Last week BKK-HKT-BKK. Both flights A320's in very nice condition. Departures and arrivals pretty much on the mark. FA's friendly and professional. And, a meal on an hour long flight! This is a terrific regional airline and I hope they control their growth so they do not lose all the little things that make them unique. The airport lounges were a nice touch. Will continue to use whenever possible.

After a 5 month absence from Thailand, I was curious to see if the PG service between CNX and BKK had any changes. There were and all positive. The quality and offerings of snacks have improved considerably. Lounge food is pretty much the same but the lounge is a real bonus and for economy passengers probably unique in the industry. FA's were efficient without going on a charm offensive. PG remains my choice of carrier on this route.

BKK-USM-BKK business. Flights were both good in A319s. Service was excellent, menus were handed out and hot meals served on both flights - one afternoon, one evening. Lounge at BKK is good and separate from the one for all, also at Samui airport. Delay on return but information given and accepted. Flights are short but in that time they are able to impress one and genuinely enjoy the flight with them.

Bangkok- Chiang Mai return. Outbound on ageing A320. Aircraft interior worn out, stained seat cushion, but service very good. 45 minutes flight with 5 minutes late arrival, tasty croissant sandwich served as breakfast, special meal request delivered promptly. Return on Ex-Batavia Air A319, with Batavia's seat, more cramped than other aircraft in PG fleet. Light dinner is ok, but not impressive. Extra plus - PG always have a staff to sort baggage at carousel to avoid any possible damage.

BKK-CNX-BKK Nice airline with excellent service. The lounge for all was a nice place to wait and despite both sectors being under an hour, a hearty snack and drinks were served on both legs. Crew was friendly and efficient and completely satisfied.

Phnom Penh-Bangkok regularly and the flight is rarely on time. Food is usual mediocre airline fodder. Usually there is a bus from the apron at BKK to and from the main terminal, adding time to the journey. Having said that it's the best value compared to expensive Thai Air and tatty Air Asia planes.

Bangkok-Male. Check-in was easy, boarding good, food tasty. Cabin crew all looked cheerless. Smiles were only offered on disembarkation. Male-Bangkok - 3 loud and drunk German passengers howling with laughter and behaving like drunken schoolboys made this flight an unpleasant 4 hours. What made it far worse was the complete lack of control shown by the cabin crew who kept supplying beer to them, right up to 20 minutes before landing. I will not be booking with Bangkok airways again.

Travelled from Phuket to Bangkok. Low rating on value for money due to the level of service compared to the price you pay with this airline compared to a low cost carrier like Air Asia. Seat comfort and food is average.

Bangalore-Bangkok-Bangalore and Siem Reap-Bangkok. Don't know what's so boutique about the airline. Flights were not on time, food was mediocre and portions very small. Crew do not smile, seats onboard were cramped - overall very disappointed with this airline.