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Bangkok Airways Customer Reviews and Bangkok Airways Passenger Trip Reports



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Bangkok Airways Customer review :  1 July 2013 by Shane Walker    (Bangladesh)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown many times with Bangkok Airways from Dhaka to Bangkok, and Bangkok to other Thai cities. For the most part I enjoy the service i.e., friendly staff, clean and well maintained aircraft, food OK. However, the legroom is not all that great and the on-board entertainment is woeful. Since I first started flying with Bangkok Airways back in late 2011, their prices have increased considerably, such that the cost of a return ticket Dhaka to Bangkok is only slightly less than Thai Airways, but with no Business Class, far worse flight times, and crap on- board entertainment. Their so-called 'lounges in Bangkok and Phuket are also not worth bothering with. The food is pretty ordinary, the coffee bad, no alcohol, and quite dirty (e.g., stains all over the lounge chairs and carpet). Hence I have recently switched to Thai Airways.



Bangkok Airways Customer review :  29 June 2013 by H Erlich    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Chiang Mai-Bangkok return, and had just had a shoulder operation. They were very attentive. They approached me to give me first boarding, and put me in a row with no other passengers. They then offered me a wheelchair in Bangkok, though I didn't need it. I was very touched by their attention.



Bangkok Airways Customer review :  13 June 2013 by Gavin Slater    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-USM-BKK. Flights left on time. Service very good. Lounges appreciated even for economy pax. Meal served on Samui flight not that good but this is according to individual taste. The return flight meal was the best I had on my trip even compared to the long haul flights I had - excellent! The airport at Samui is great and a new departure lounge is also very good. The service onboard was excellent and to be commended.



Bangkok Airways Customer review :  7 June 2013 by A Krummacher    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-PNH-BKK. Outbound 04/06/2013 on PG 931 on a relatively newish A319. Flight took off with a 30 minutes delay, no explanation, no apology given. Cheerful and friendly crew. Very tasty breakfast. Uneventful flight landed after 50 mins. Return 06/06/2013 on PG 934 on an old A320. On-time departure. Nice crew responding quickly to any type of requests. Fish served for lunch. Landed on schedule.



Bangkok Airways Customer review :  7 June 2013 by J Greenhorn    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Phuket - Bangkok last week on A320. Very colourful airplane with an older interior but still clean. Seats are a lot more comfortable than newer style. Travelling a lot you appreciate a seat like this! Inflight entertainment was on overhead screens. Such a short flight they still had a full meal service. Upgraded to exit row without knowing an added bonus! Would travel again.



Bangkok Airways Customer review :  1 June 2013 by Daniel Lee    (Bangkok)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bangkok to Chiang Mai on May 26, 201. Flight PG215 and back to Bangkok on May 28, 2013, flight PG226. We liked: Flights operate at Suvarnabhumi Airport. Check-in online / seat selection. Innovative lounges with WiFi for all passengers. Comfortable seat. Reasonable ticket price. We disliked: Cold staff - ranging from passenger service agents to cabin crew and purser! No meal selection. Bad quality food was served onboard. Poor in-flight entertainment - only airline's magazine. Cabin crew didn't response for passenger's call. Overall ground and in- flight services very underwhelming compared to Thai Airways. We were told the lounge was crowded. So, we had to wait for almost half an hour. Could be a long wait for lounge service if the airline operates more flights? 3.5 stars awarded despite disappointments as some very good points.



Bangkok Airways Customer review :  30 May 2013 by Azra Lau    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took round trip flight Koh Samui - Singapore. Very friendly service and smooth flight both ways.



Bangkok Airways Customer review :  28 May 2013 by James Choochot    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK to Siem Reap. A good service from onboard crew, small snack and soft drinks offered. Whilst I used to recommend this airline, they have become unacceptably expensive, particularly where they have the monopoly of flights. I will try alternative and much cheaper options in future where available.



Bangkok Airways Customer review :  23 May 2013 by Paul Suliteanu    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKT-USM, ATR 72 HS-PGK. Short flight 40 min. Plane was empty. Good seats as plane was empty had a row for myself. FA very professional. Food good as was cake and sandwich great on such a short flight. Captain kept us informed during some moderate turbulence. No IFE but not needed for such a short flight. Overall very satisfied and looking forward using them again.



Bangkok Airways Customer review :  20 May 2013 by R Gidda    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were given notice by email that our flights were being switched and therefore we would miss our connecting flight to Cambodia and get in a lot later than we had planned for. In the email we were told as a result we were being offered business class options. This in fact was not the case upon arrival to our connecting flight. I expressed my disappointment to Bangkok Airways. Long story short, we had a 12 hour layover to our 15 hour flight back home. Initially Bangkok Airways had arranged for us to take advantage of the airport lounge at the Hong Kong Airport, but to our surprise, when we landed we were greeted by a nice gentleman who actually took us to the airport hotel. We were able to get a good night's rest instead of having to spend 12 hours at the airport before our 15 hour direct flight. We were also given a breakfast voucher. Overall we were very satisfied with how Bangkok Airways resolved this matter for us which started out as an inconvenience. The only other criticism I may have of the airline is that their light meals are not very good or appetizing. May times we did not eat our meal because it contained processed looking lunch meat. Other than that, the flights are clean and the customer service, with access to the lounge at the airports is a nice touch.



Bangkok Airways Customer review :  11 May 2013 by R Devcic    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Several hours delayed from Samui to Bangkok. Delay announced only after check in had elapsed. We believe they delayed us because flight wasn't full and they want to save fuel at passenger expense.



Bangkok Airways Customer review :  7 May 2013 by Nuti Damrongphatr    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Samui return. Always impressed with service. Outgoing flight - quick check in, lounge with plenty of snacks, drinks and comfortable seats. Aircraft is the Ex-Batavia air with poor seat pitch, no entertainment screen but clean and well maintained, delicious light breakfast served by friendly crew. Return flight horrible with very long check in queue. Notify Ground staff that we have done internet check in and they open a new counter for us to drop our bags. The flight operated with new, international configuration A319 and was very comfortable. Cabin crew reassign our seat to emergency exit one which offer even better comfort. Good quality light dinner served. Baggage delivered in reasonable time.



Bangkok Airways Customer review :  2 May 2013 by Ratan Shah    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Myself and my Wife were booked from Koh Samui- Bangkok on 31st March. We were to take AI-331 from BKK-Mumbai on same day. Due to technical reasons the PG-146 was delayed by over 3 hours. On arrival at BKK we were met by a Bangkok Airways representative who took us by car to the terminal to try to reach in time for the AI flight. However the AI counter was closed by the time we reached it. However Bangkok Airways could arrange for us to get seats (flight was full so we had to wait till the counter closed) on PG-733 to Mumbai. All the time the Bangkok Airways representative was with us. We appreciate all the help given to us by Bangkok Airway ground staff at Bangkok and have no hesitation in recommending the airline in spite of delayed flight from Koh-Samui.



Bangkok Airways Customer review :  2 May 2013 by L McKenzie    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-USM and UTP-USM on a recent holiday in April. Both flight were very good, we have used PG many times and will continue to do so. We were connecting on a flight from China to USM through Bangkok and were very late as our arriving flight was delayed (on another carrier) the check in staff were helpful and we made the flight with 2 Minutes to spare.



Bangkok Airways Customer review :  29 April 2013 by S Grigoriev    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKT-USM. Quick check in, was able to use their lounge in the Phuket airport, it was nothing flash, a few chairs and tables, drinks, cookies and free wifi but still unexpected and very welcomed. Short 45 min hop in an ATR 72 turboprop. Airplane looked a little dated but clean. Good communication from the pilots, cabin crew friendly and very efficient. A food box was served, which to my surprise contained a full meal which was very tasty. Smooth ride all the way and on time arrival. This airline exceeded my expectation, would definitely fly with them again.



Bangkok Airways Customer review :  17 April 2013 by M Risoli    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-Samui, expensive as they have the monopoly on the route. Flight was comfortable, I had great legroom and slept the entire flight, didn't even eat the snack provided although my friend said it was great. Overall great.



Bangkok Airways Customer review :  15 April 2013 by J Flitcroft    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown many times with them, and always found the service very good. Food very good for the short 50 minute flight to Samui. The lounges at BKK and USM are also a very nice feature. The only downside is the virtual monopoly they have on certain routes and hence the high fares.



Bangkok Airways Customer review :  12 April 2013 by Kim Pendergast    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have been travelling Bangkok Airways for the last 10 years. First time we needed assistance for a family member. Staff were efficient, courteous and took all the stress out of travelling, so much so am already planning next years holiday and problems with mobility are no longer a problem. Has given my mother confidence to be able to continue travelling long haul. Travelled on 18th Feb, PG 169, Bangkok - Koh Samui and returned 28th Feb, 952, 28th Feb to get connecting flight to London. Loved the free refreshments in both Bangkok and Samui and it is a shame that other airlines globally do not give passengers this treat.



Bangkok Airways Customer review :  28 March 2013 by Dave Houlihan    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Four flights BKK-PKT-BKK-PNH, REP-BKK. Took 4 flights in as many days. Check in was fine, no queues, staff overall were robotic, very few smiles. Food was not good at all. Cold rice and a cold sausage served twice - inedible. Flights were on time, got our bags there in one piece. Never used the lounges as were tight connections am sure its an added bonus. Overall not boutique, more budget airline.



Bangkok Airways Customer review :  18 February 2013 by Francis Boylin    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-REP, REP-BKK. Last month my wife and I traveled on this airline for the first time for our travel to and from Siem Reap. All the personnel of this airline we came in contact with were friendly and very efficient. Our flight to REP left and arrived on time. During this short flight (50 minutes) the efficient flight attendants served a tasty box lunch as well as 2 beverage services. There was also a short video about the airline that was very well done. On our return trip we experienced the same great service as well as the same clean and well-appointed aircraft interiors. We both remarked how well this airline treats the passengers and bemoaned that it was pity that most US based carriers can't, or will not give this level of service on any but the longest of cross continent flights. We both will be Bangkok Airways patrons again as soon as we are back in the area!




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