Bangkok Airways review - by M Hall

16 November 2007  Customer Trip Rating :

Luang Prabang to BKK Flight was cancelled and we received impressive service from the airline rep at LP. Transport and overnight accommodation efficiently organised. Many of the people on our cancelled flight, like us, had connecting flights from Bangkok which were missed. The rep listened attentively and calmly to each person (and some were quite agitated) to discover the problems caused by the cancelled flight. By the next morning, he had rearranged flights as necessary for each of us. At Bangkok ground staff met people with a short connection time and took them to check-in desks. Baggage had already been checked right through. Friendly helpful service at all times, minimising the disruption caused by the cancellation. On board service during the flight was also friendly and attentive, with a surprisingly large "snack" for a mid morning flight. Would definitely fly Bangkok Airways again

Bangkok Airways review - by Veiko Asu

1 November 2007  Customer Trip Rating :

Samui-BKK. Both ground staff (Bangkok Airways owns Samui airport) and FAs friendly and helpful. Snack served for a 65 minute flight, a nice touch. It was a sandwich, a little sweet cake and an ice-cream. A choice of coffee or tea was offered. PG also enjoys monopoly in the route so no other options. For the price they charge, I cant fault their service.

Bangkok Airways review - by S Mariani

23 October 2007  Customer Trip Rating :

BKK-Koh Samui-BKK. Colorful plane. Very good food - I was surprised at the quantity for such a short flight! Smiling nice stewardesses. I was surprised at the efficiency of such a small carrier - would definitely fly with them again, any time. And the price - unbelievably low

Bangkok Airways review - by N Manassero

19 October 2007  Customer Trip Rating :

BKK-TRAT (for Koh Chang). Plenty of free food and beverage at both BKK lounge and Trat airport (which is less than a small airport right in the middle of nowhere!) and great box lunch-dinner and breakfast onboard. Friendly and supportive staff. Pretty new aircraft. Good maintenance level. Skilled pilots. Always more than in time. Definitely a 5 stars airline!

Bangkok Airways review - by S Jones

11 October 2007  Customer Trip Rating :

BKK-HKT. The lounge in BKK really started our trip off on the right foot. A nice touch when the prices are comparable with Thai Airways. I flew Business to BKK with Emirates from BHX and the bus class lounge in BHX isn't as good!! Great service, great food, great airline.

Bangkok Airways review - by M Ryan

12 September 2007  Customer Trip Rating :

Really friendly staff on the ground and in the air. Good supply of food and drink despite only a short flight. Pre departure drinks and snacks free despite being a relatively cheap ticket. Plane appeared very new and smart design on the side. Couldn't have asked for more.

Bangkok Airways review - by K Francis

16 August 2007  Customer Trip Rating :

I've flown between Bangkok and Phnom Penh on this airline, and have found overall it to be an excellent one. I've always been especially impressed with the cabin crew and the unusual lounges the airlines offers to all its passengers, even though the prices are lower than even economy fares on other carriers on the same route.

Bangkok Airways review - by Mark Freyton

2 August 2007  Customer Trip Rating :

Hong Kong/Koh Samui/Bangkok. Watch out when booking on line. I was instructed to check in very early to collect a paper ticket at HKG, when I actually reported 3 hours early I was told this was unnecessary as an e ticket had been issued. The flight on a Boeing 717 was impressive. A Cheerful crew served a hot meal (with a choice) and seemed to be in the cabin the whole flight with drinks, towels and smiles. Legroom was a bit tight, the operation is sleek and efficient. The airport at Koh Samui is outdoor and fits in with the holiday atmosphere. All Bangkok Air passengers use a gate room that has refreshments free of charge, and baggage service (partly because of the tiny airport) is excellent. Flight from Samui to Bangkok equally good. Snack and drinks served, and flights on time.

Bangkok Airways review - by M Mangham

19 July 2007  Customer Trip Rating :

Were in transit in Bangkok to Siem Reap for a few hours. Excellent international lounge with comfortable seats, drinks, snacks and internet access provided which made the wait painless. The domestic lounge in Bangkok was equally good and directly opposite the gate. Again in Koh Samui, drinks and snacks were available but the only one computer was broken. Punctuality and service on flights are excellent. Pricey but worthy airline in SE Asia.

Bangkok Airways review - by Stuart Brown

12 July 2007  Customer Trip Rating :

Boutique Airline alright! HKT-USM & USM-BKK on an ATR & 717. Although HKT airport is small, and filled with Thai Airways wide-bodies (and passengers), Bangkok Airways have their own Boutique Lounge. This one is smaller than others, but still excellent complimentary catering, seating comfort and other facilities such a welcome break from the main airport departure lounge! On board (with heavy cloud all around) one nervous passenger given a wonderful reassuring talk from the male cabin attendant - surprisingly snack boxes & drinks were served! USM-BKK B717 - new airport terminal though yet not quite finished will look gorgeous! Huge departure lounge for a small airport, all of it in modern/trendy soft furnishings! - free snack bar and free internet stations all over the place! Beautiful garden beds up to the side of the runway. B717 flight to BKK as before, comfortable, on time.

Bangkok Airways review - by Philippe Berend

12 July 2007  Customer Trip Rating :

Connected with another passenger through BKK headed for Samui. This other passenger had checked her luggage through, but lost her luggage tag, I had only checked in to BKK, expecting to have to clear customs. We were met at a specific Bangkok Airlines counter. They took care of our luggage woes, rerouted mine directly to Samui, and restored the missing luggage tag. The lounge at BKK (Suvarnaphumi) is spacious and well appointed, with warm food and computers. Amazing for economy seats on a short haul flight which are not that dear anyway. Smiles all around seem to be Bangkok Airlines' hallmark, including on the flight (B717) which was timely and uneventful. Hats off to this smaller airline for extending a premium service at regular prices in a world where commercial aviation seems to be getting ever closer to freight or cattle haulage.

Bangkok Airways review - by B Crowley

19 June 2007  Customer Trip Rating :

BKK-LPQ on ATR72. I arrived at Bangkok on an overnight flight from Delhi and was able to change my booking and check in early with no fuss and nothing but smiles. Very comfortable International lounge at Suvarnabhumi with good internet. The flight was smooth with good service, I even managed a nap. It has been a joy to fly with Bangkok Airways every time.

Bangkok Airways review - by Trevor Hay

28 May 2007  Customer Trip Rating :

Luang Prabang to Bangkok. ATR72 - asked for and was given exit row seat. Finally made it to seat 1A! Plane departed 30 minutes early. Interior clean and well presented. FAs attentive, snack provided was very tasty. Overall a very pleasant experience.

Bangkok Airways review - by G Lazaro

9 May 2007  Customer Trip Rating :

BKK to Luang Prabang, Laos (LPQ) on an ATR-72. Check-in was quick and efficient for this international flight. As is often the case at BKK, you get bussed out to the plane after a seemingly endless wait at the boarding gate. The plane is small, but it's only a 2 hour flight. The plane, though obviously not new, was clean on the inside. I can't say the meal was outstanding, but they do serve drinks rather often. The flight attendants were on top of things with service and handing out the immigration documents. The in-flight magazine is informative regarding the "boutique" destinations that the airline serves. I had a good deal for my ticket, which I bought a month in advance, but otherwise it's a bit expensive considering the other airlines in the region. Not the cheapest way into Laos, but it's comfortable and reliable and there are few other options.

Bangkok Airways review - by Andy Johnson

5 May 2007  Customer Trip Rating :

Flight on the 13/04/07 from Bangkok to Siem Reap. Returning on the 16th. Booked via internet. 2 weeks before traveling had email to inform me flight time had changed and the flight time would be shorter. Seems they had borrowed a BAE 146 from "Druk Air". Not up to the usual Bangkok Airways standard. The Cabin was quite shabby and cramped. About 8 business class seat and then rest economy. The first row of economy seats had to have a table attached which were kept in the overhead locker. The stewards then had to slot it in place which pinned you into the seat like a baby's highchair. Flight attendants, as always helpful and kind and it was obviously they weren't too happy with the plane either. I was really surprised at Bangkok Airways using this type of plane. Only reason I can think of was to get more passengers on one of their most popular routes. I have flown with Bangkok Airways many times and would fly with them again I just hope they stick to using their own fleet in the future.

Bangkok Airways review - by Matt Withers

1 May 2007   Customer Trip Rating : n/a

BKK-SGN. I recently travelled on the first Bangkok Airways flight to Saigon (HCMC) from Bangkok and have never had such a smooth and enjoyable flight. Despite being only just over an hour we were served drinks and a meal, and the service could not have been better. Given the cheap tickets and impeccable service I will fly with them whenever possible!

Bangkok Airways review - by James Stirling
4 April 2007

My wife and I have just returned home to Australia and one of our great memories will be our flights with Bangkok Airways. We only travelled from Bangkok to Phuket and back but everything was fantastic. The check in at Phuket where we were really looked after. The Bangkok Airways lounge with all the comforts of home. Many thanks to ground staff and airline staff. 10 out of 10. Now can someone help - the tune played on takeoff and landing - I should have asked at the time but would love to know the name so I so I can see if I can buy it somewhere?

Bangkok Airways review - by D Moncrieff
29 March 2007

Chiang Mai-Samui-Bangkok on Bangkok airways. First class, the lounge access for all passengers is very nice and we even got served ice cream on the flight to Samui

Bangkok Airways review - by L Strawson
24 March 2007

Bangkok - Samui, Samui - Bankgok. Very good all round. Checked in at BKK and offered seats on an earlier flight. Meant that we didn't have any waiting around which was good. Didn't get to try the lounge, but noted it was right by the departure gate. Ideal. Both flights on Boeing 717 aircraft. Early morning departures and breakfast offered on both fights with juice and coffee. Excellent for only 40 minute flights. On return, luggage checked in all the way to LHR as our connecting flight was with EVA Air. Paid Thai departure tax at Samui so didn't have to pay in Bangkok. On arrival in Bangkok transfer passengers are bussed to the international terminal where you confirm onward flights with the respective airline. The whole product offered by Bangkok Airways was superb and hassle free. Highly recommended for flights within Thailand.

Bangkok Airways review - by Ian Smith
20 March 2007

Bkk to Trat and Trat to Bkk. The airline has a complimentary Boutique lounge at BKK and Trat. The lounges serve complimentary coffee, tea, orange juice, cakes and sandwiches. You also have the free use of the internet and local magazines. Another bonus at BKK is the airlines domestic departure gates are just opposite the lounge so you only need to leave the lounge once your flight is called. At Trat the airline has the sole use of the airport so the Boutique lounge just overlooks the runway. Both flights were on time and the service was perfect. Although we were ecomony passengers we certainly felt like we were being treated like business class passengers from start to finish.

Bangkok Airways review - by Graham Shaws
20 March 2007

BKK-Phuket. Flight on time with good in flight service, despite being full. Good transfer from international terminal at new BKK airport to domestic, but have heard a rumour that all internal flights from BKK will transfer back to old airport in future.

Bangkok Airways review - by Adrian Watts
3 March 2007

BKK to Samui. Cannot fault this airline. Service is great throughout. Even on the short 45 minute flight between Bangkok and Samui you still get served a meal and drink. Both flights ran perfectly to time, I can understand why this airline has won a few awards over the past couple of years.

Bangkok Airways review - by Brian Botha
3 March 2007

BKK-Koh Samui return. Flight to Koh Samui on a Boeing 717 is very short 45 minutes but a full meal was served. Flight attendants are friendly helpful and smiling. Return flight was on an ATR72 turboprop once again the service and food was great. I can sum up this airline in one word. Fantastic. Free internet, drinks, snacks and newspapers at both Suwarnabumi and Samui airport were a very pleasant surprise.

Bangkok Airways review - by Malcolm Mair
1 March 2007

Taken several flights with them over the last couple of years, and they provide a great service. I had one problem recently, when my flight out of BKK to Siem Reap was cancelled, without warning. But they just got me on the earlier flight, which was then delayed - to cope with cancelled flight? But overall excellent airline. They have their own separate lounges in some airports. FA's are always attentive and manage to provide food and drinks even on the shortest flights. Flights to Siem Reap are expensive though - due to the airline having a monopoly on the popular route. And Cambodia is supposed to have an open skies policy!!

Bangkok Airways review - by Ajmul Akram
19 February 2007

An excellent airline from check - in to cabin crew. Have a great loyalty scheme considering the size of the airline. Are very flexible and accomodating in changing flights. Would recommend this airline to all customers and will be flying with them again soon. Keep up the fantastic work!

Bangkok Airways review - by Matthew Lubeck
15 February 2007

Bangkok Airways from FUK to BKK and agree that the flight was exceptional. Although overhead entertainment system, the service offered more than makes up for it. Flight attendants never stopped walking aisles with food or drink for entire 6 hour flight. FA incredibly professional and friendly, the flight was efficiently boarded and deplaned, and BKK lounge, while a little depressing offers free internet, an added benefit. Fly this airline.

Bangkok Airways review - by Ryan Chao
13 February 2007

BKK-Ko Samui-Utapao. It's a great boutique airline. On BKK-USM leg, hot meal was served on B717 plane. On USM-UTP leg, snack box was served on ATR plane. Planes were spotlessly clean. Cabin crews were friendly. In BKK, the lounge was right out side the gate. All passengers are allowed to access the waiting lounge which is stocked with some cakes and popcorns and free internet use. At the Samui airport, there is a snack bar in the waiting area which is a large wooden open-air bungalow. The atmosphere is very nice and unique setting. I will fly again.

Bangkok Airways review - by Selim Razon
26 January 2007

Siem Reap to Bangkok to proceed to Yangon. The transfer time was 75 minutes, but we were anxious whether our flight would arrive on time, whether our luggage would be on the flight to Yangon. The flight to Bangkok was on time, our party of three were met at the doorsteps of the plane by an energetic stewardess, boarded a minivan to the airport, followed her to the counter, where our boarding cards, were already ready. All this in less than ten minutes. Thanks Bangkok Airways for their efficiency for customer satisfaction and VIP treatment !

Bangkok Airways review - by Ferdinand Lim
20 December 2006

Bangkok-Phuket-Bangkok. I was amazed by the gracious service. Although, its only a 1 hour flight, a full service meal and drinks was serve. they even serve ice cream. Cabin crew compliment was 6 FAs, to deliver a fast service due to the very short duration of the flight. FA's are very gracious and lovely and I like their traditional "wai" greeting. Aircraft is clean and tidy and restroom are spotless. I will rate PG along with CX/SQ AND EK, for their superb service.

Bangkok Airways review - by Peter Goddard
15 December 2006

Bangkok-Luang Prabang, Siem Reap-Bangkok: Astonishingly efficient small airline. Efficient ground operation, great flight attendants, really tasty boxed meal which included ice cream - they put many bigger operators to shame.

Bangkok Airways review - by Teresa Tyler
3 December 2006

Bangkok to Sukhothai. A short flight but we were given a boxed meal and drinks. The airport at Sukhothai is unbelievably pretty and quite informal. Sukhothai to Chiang Mai. The X-ray machine revealed we had put out mobile phones in our hold luggage so we were requested to remove them and put them in our carry-on bags, but apart from that procedures went very well and were very relaxed. As we waited for our flight we had free drinks and snacks. Sukhothai to Chiang Mai flight is really very short but again we were given a snack on the plane. Impressive! Luang Prabang to Siem Reap - the airline calls itself Siem Reap Airlines but is co-owned by Bangkok Air. The level of service we had become used to with a boxed meal and drinks. Siem Reap to Phnom Penh - again a short flight but refreshments provided. A great little airline in our limited experience for short haul flights in Indochina.

Bangkok Airways review - by Paul Pybus
17 November 2006

BKK - CNX. Scheduled departure time of 11.30 passed with all passengers sat at the departure gate. No staff from Bangkok Airways to be seen ! Had to walk back to the lounge to see what was happening. Flight delayed due aircraft suffering technical fault. Departed at 15.00 after they found another aircraft. If your flight with Bangkok Airways is on time, great. Suffer a delay and you might be waiting a while. Seems their fleet is overstretched by their continued expansion. Only senior ground staff are able to tell passengers the situation and senior staff are hard to find.The Bangkok Airways lounge at Suvarnabhumi no longer has direct access to departure gates as at Don Muang. Be prepaired for a long hike on arrival.

Bangkok Airways review - by Liam McDonald
17 November 2006

Bangkok-Koh Samui. I took the early evening flight from Bangkok to Koh Samui onboard a Boeing 717 aircraft. Check-in was swift and professional, with smiles all round from the check-in staff. Afterwards, I proceeded to the departure lounge which all passengers use due to the fact that Bangkok operates with only economy on this route. All manner of soft drinks, pastries and fruits were available for consumption, free. Also, there was free internet access which was a nice touch. BOarding was very quick considering the fact that all passengers boarded through the same door. Seemingly small on the outside when boarding, the Boeing 717 is actually incredibly spacious inside with ample legroom, enough for me to strech out my legs and I am 5'10''! In the seatback pocket of each seat was a fantastic inflight magazine in both Thai and English with a detailed account of the history of the airline and was certainly a nice read! Also, upon boarding al passengers were given face towels and children were given a little bag containing a bucket and spade amongst other things which in my opinion was a fantastic little personal touch. Flight attendants were incredibly courteous and although some had rather poor English, they impressed me with their professionalism. Even though the flight was less than an hour there was a full meal service and drinks. This I found to be particularly impressive as this kind of service is non-existant in America and Europe. Arrival in Koh Samui is an experience of its own. Upon arrival you are directed onto some higly colourful trolleys and taken to the airport terminal which is an incredibly small bamboo type hut, with beautiful flowers and foliage covering it. Indeed, exactly the same amenities can be found at the airport as in any major western airport. I would highly praise and recommend Bangkok Airways for regional flights within Southern Asia and have little criticism of the flight. My only criticism perhaps being that the flight crew on the outbound and return sectors do not talk to the passengers with the only communications being in Thai to the cabin crew. Good Luck and well done Bangkok Airways, Asia's boutique Airline!

Bangkok Airways review - by Steve Koenig
15 November 2006

Bangkok from Siem Reap to Bangkok. Very short flight. Legroom seemed greater than normal for coach. I said they would surely not try to serve a meal on a 35-minute flight, but they did. Main complaint was the price: they are the only airline flying the Siem Reap-Bangkok route, so the price was high (about $200 U.S.). Also, when we got to the Bangkok airport and followed signs to transfer to a Thai Air flight to Chiang Mai, the Thai transfer desk told us they didn't have a transfer agreement with Bangkok Air, so we had to trudge to the other end of the airport to a different transfer area.

Bangkok Airways review - by Trevor Sworn
12 October 2006

I fly Bangkok Airways regularly Phnom Penh to Bangkok and am always pleased with the service I receive. The staff are great and food even resembles something edible! It's a great balance of value for money, without the push and shove of the budget airlines. Use of the airport lounge for all passengers is a nice touch and flying from T2 in Don Muang means less hassle on check in. Transfer from the plane on the shuttle bus is a pain, but even Thai do this due to the over capacity at DM. It's a shame they dont fly further than Asia.

Bangkok Airways review - by Juan Serrano
5 October 2006

Chiang Mai to USM (ATR72 from Koh Samui) and USM to BKK (Boeing 717) both trips on Economy. Upon checking-in for the direct flight from Chiang Mai all passengers were waved into the PE lounge (dont know if standard procedure though) before passport control, which was a highly appreciated gesture. Services and attentiveness on both flights was top notch and I would recommend this airline to anyone travelling within Thailand.

Bangkok Airways review - by Federico Muscogiuri
25 September 2006

Luang Prabang to Bangkok. The ATR 72 is not my favourite plane even though the low flight over the Laotian mountains was breathtaking. Other than that, amazing flight assistants who couldn't do enough for passengers, a fare of about 100 USD one-way, and a flight that departed and landed spot-on time. Why can't European airlines be like Bangkok Airways?

Bangkok Airways review - by Lynne Whitmore
24 September 2006

BKK to Koh Samui following a flight on Emirates Business Class. Checked in at the transfer desk and was advised to go to gate 70. Didn't realise this was underneath the remainder of the airport and when we arrived, was totally empty so couldn't ask anyone if flights were still departing. The last flight we saw on a board with slot in numbers departed at 7pm and we were waiting for 8pm slot. We were the only 2 people in that area (except for a cleaner). It really is the pits. Eventually someone came to the desk and we checked if our luggage was listed to be transferred from our emirates flight and was confirmed yes, although I was still worried. Set off on a minibus (with 4 other people) to the plane (an old overwing propeller plane) and boarded up the 3 steps in a 2-2 seating arrangement. The plane only had about 30 people on it. Once in the air was served orange juice/water and a cold ham/chicken salad. Excellent service for a 50 minute flight. On the return, a slightly larger plane was offered on a 3-2 arrangement and the 3 FA's managed to serve tea/coffee and a hot sausage and mash meal, again all in about a 55 minute time period. Credit where credit's due, the staff are amazing to do what they do in such a short time period. Who cares about not having much space in your seat as you're in the air for less than an hour. You certainly do not get this kind of service on any short hop UK flights. Excellent all round, except the dodgy start in the uninhabited transfer area at Bangkok.

Bangkok Airways review - by Brian Smith
22 September 2006

BKK-USM-BKK Bangkok Airways Economy in September. As everyone notes, they are amazing since they serve food on such short flights. If you book the 717’s you will also be pleased, especially the emergency exit row seats! Staff are friendly and efficient. The only gripe would be the bus gates and the poor transfer lounge at BKK. With the new airport, this should improve.

Bangkok Airways review - by H Tabar
16 September 2006

Bangkok-Phnon Penh, Phnon Penh - Siem Reap, Siem-Reap - Bangkok (transfer) Bangkok - Koh Samui, Koh Samui - Bangkok. This is how all short-haul airlines should be! In Bagkok they have an executive style lounge for all passengers with comfy seats away, snack food and drinks, newspapers and internet terminals. The level of service is fantastic, with friendly staff all with big smiles looking after all passengers. The crew on board all the flights were pleasant and efficient, providing good food on every flight, even those of 35 minutes! Flights on their 717 and the rest ATR 72's - clean inside, not a huge amount of leg-room, but the flights were never much more than an hour.

Bangkok Airways review - by Gerry London
16 September 2006

I thought Bangkok Airways were exceptional. I was travelling from Bangkok to Koh Samui and was at the airport 1.5 hours before the flight. At check-in I was asked if we'd like to go on a flight that was leaving in 30 minutes which was almost empty. We took up the offer so the very helpful lady enquired as to the name of our hotel so she could ring them and inform them that we would be getting there earlier than originally planned and could the booked car be at Koh Samui airport earlier too. Fantastic service. FAs were very friendly and even thought the flight was just over one hour they made every effort to make our flight comfortable. Through no fault of my own we missed our flight coming back (car broke down and waited ages for the next one) but that wasn't a problem for them. They put us on the next flight leaving 40 minutes after we arrived at the airport at no extra cost. I really was impressed with Bangkok Air.

Bangkok Airways review - by Nuti Damrongphatr
11 September 2006

Phuket Bangkok Economy. Check in at Phuket airport superb. My request for window seat comes with extra offer to be on the emergency exit row. At the security and ID card check point (required for all domestic flight within Thailand), airline representative invite me to the lounge, accessible by every PG passengers (not the business class lounge, as they provide all economy class service). The lounge is well stocked with snacks, fruit juices, soft drink and reading materials, with three broadband internet terminal, but the real problem is inadequate seat in the room - only 25 chairs provided for 2 flights outgoing; 1 jet aircraft to Bangkok and 1 turboprop aircraft to Samui. The lounge is overcrowded, but snack and drink can be taken outside, which ease up the problem. 40 minutes before departure time, there is the chaos of changing departure gate of the entire airports. Bangkok airways is one to be relocated from original Gate 3 to Gate 1, which is not really a big problem as the announcement was clearly made in Thai, English and Mandarin. Boarding commenced 20 minutes prior to the actual departure time. Airbus A 20, one of the youngest among their fleet, brand new, clean and tidy, but the crew look tired and give a somewhat forceful smile to the passengers however. Flight is full. The safety procedure demonstration is shown on the overhead small screen, interesting animatic presentation. Most seat appeared a bit cramp, but the exit row is perfectly comfortable with business class liked legroom. Hot meal served - steamed brown jasmine rice and tasty Thai fish stew, with orange juice, ice cream, coffee, or tea. No IFE but the sky map on the screen, not even the music played. The toilets are spotless, a flight attendant clean the toilet right after each visit of a passenger. The aircraft land 5 minutes before the schedule and parked on the tarmac. PG never uses the airbridge at Bangkok Airport. Passengers were bussed to the terminal. One extra bus dedicated to passengers with international connection and cleared their immigration at Phuket to go directly to International Terminal. Those who have not were promptly assisted by Ground staff upon arrival. The luggage take almost half an hour to arrive. There is one porter waiting there to tide up the luggage on the carousel to avoid the possible damage. A nice touch from beginning to the end.

Bangkok Airways review - by Ted Bloom
6 September 2006

BKK-Phnom Penh, Siem Reap-HKT, HKT-BKK in August 2006. All fine, punctual flights. The BKK-Phnom Penh flight was on a Royal Bhutan Airways Airbus 320. The lucky passengers seated in the front got to fly in the first class seats. We had turbulance for the first half of the flight, and as soon as it was over the fa's ran down the aisle distributing meals, and then ran back up the aisle to get the remains. The other flights were on 717's, which were much less cramped than I expected them to be.

Bangkok Airways review - by Julie Cooper
22 August 2006

Four family members flew to Koh Samui from Bangkok return. We were particularly impressed by the level of assistance given to my 79 yr old mother when boarding and leaving flights. The staff were excellent, so thoughtful and attentive. The consideration by the airline for passengers waiting to board flights is unique in our experience - newspapers, drinks and snacks. The presentation of food on the flight was very good. Attention to detail was evident with all aspects of our travel! Other airlines could certainly benefit from a study of your practices. We will be back in 2008! Samui Airport is a gem!

Bangkok Airways review - by Gabriel Meyer
18 July 2006

Bangkok to Siem Reap on an ATR-72. Although the flight was operated during the mid-afternoon, the attentive cabin staff served a large and tasty snack (cold cuts, shrimp, broccoli with garlic, and cake) - all this on a flight less than an hour long. Prior to boarding in Bangkok, all passengers had use of Bangkok Airways' private lounge, where snacks and free internet access were available. Additionally, complementary newspapers were available both in the lounge and on the flight. I wish these guys flew in the US!