Air Baltic Passenger Reviews and Air Baltic Customer Trip Reports     a World 3-Star Airline     Add your Air Baltic Review   Air Baltic detailed 3-Star Ranking   Airline Reviews : A-Z Index       Customer Review scoring : Air Baltic   4.6 out of 10 138 reviews

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	AirBaltic Customer review :  21 May 2013 by V Suominen    (Finland)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Arrives late from estimated time, extra payment for luggage check in. Never have I paid for coffee or water on flight when flying other companies. Would not recommend Air Baltic to anyone.

	AirBaltic Customer review :  21 May 2013 by D Matzen    (Germany)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Expensive ticket Hamburg to Riga, so I did not expect a low-budget-flight. Had to pay to check 1 piece of luggage (for each leg). Food in the cabin had to be paid for too! Never again.

	AirBaltic Customer review :  25 April 2013 by A Mezaraups    (Greece)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flying from Vienna to Riga. Flight was 2 hrs long. The only inflight entertainment was a magazine, the seat pitch and width was small. The flight attendants were bad, the food and baggage was expensive as well.

	AirBaltic Customer review :  25 January 2013 by A Hoistad    (Norway)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	A good airline with good value for money. On the downside is their baggage rules, 1 bag on a round trip costs approx €60 - same as the airfare. Although they cooperate with SAS, and recognises Eurobonus privileges, this does not apply to baggage allowance. Ground staff and crew were fantastic.

	AirBaltic Customer review :  17 January 2013 by Dmitriy Lisov    (UK)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight Riga-Amsterdam - delayed, which meant I wouldn't meet my connection so I needed to change the ticket. Called AB customer helpline several times and asked airport staff to contact AB - no one form AirBaltic showed up or helped. As a result, I was stranded in airport overnight - no vouchers, no blankets, no sign from AB. They simply ignore you. Never again.

	AirBaltic Customer review :  29 November 2012 by Toomas Käbin    (Estonia)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Nov 23, TLL-RIX-DUS. Nov 26, MIL-RIX-STO. Convenient internet booking and check in, clean and modern aircraft (Dash/737), friendly and attentive staff, excellent in-flight magazine, reasonable food to buy in Economy class. Departure from Milan to Riga 45 minutes late, thanks to small size of CRiga airport and information from flight attendants no problems with very short transfer time to board RIX-STO plane.

AirBaltic customer review :  6 September 2012 by Z Rosen (Israel)

Round trip Tel Aviv to Riga. B737 both ways, both flights red eyes, which is great for connections in Riga, but terrible for the body. All leather seats, leg room tight. Crew very polite. All the rest is "buy onboard". Not even water. I paid 500 euro for this flight, so by no mean a low cost ticket, and not being served a thing onboard felt like LCC taken to extreme. Ground staff in Riga polite and helpful. Will fly again as they are the only ones going non-stop to Riga, but not looking forward for the experience.

AirBaltic customer review :  17 August 2012 by A Bakulin (Netherlands)

Had to pay for luggage, although was not informed by my agent about this extra cost (almost everyone in the check in queue had a similar unpleasant surprise feeling). Seats were old with a large pitch. Charging people for drinks on-board made the service slow and annoying. Tickets were pricey. Will never fly with them again.

AirBaltic customer review :  13 August 2012 by Rohan McCarthy (Australia)

HEL-RIX. I wasn't expecting much but was pleasantly surprised. There are several optional extras to pay for including checked luggage, advance seat reservation, food, etc., but the service was excellent. Check-in was simple with no wait at all, boarding prompt and efficient, and in-flight food service quick and efficient too. My seat had decent leg room. The cabin crew were warm and polite, and disembarkation and luggage collection fast.

AirBaltic customer review :  8 August 2012 by D Yakov (UK)

Normally I fly once a year to Vilnius to visit family and find Air Baltic a cheap and reliable option. However this year flew from Tblisi-RIX and RIX to Amsterdam. Flights left promptly, clean aircraft, the inflight food was good but on the other hand at the price paid it would be expected. Upon arrival due to an error in Tblisi I did not have the documents however Air Baltic staff kindly got the bus to wait while I printed, thus removing the stress of having to wait another half hour. Riga-Amsterdam flight also good and in fact landed early. Staff were polite and helpful throughout and were quick to sort the connections out from Riga.

AirBaltic customer review :  26 July 2012 by D Maher (Ireland)

DUB-RIX-TLL. Great service, friendly staff, hassle free transfer through Riga even with a very tight connection (35 minutes) and all for 76 euro. As with other budget carriers, if you read the small print and ensure that cabin/checked baggage meets requirements there should be no complaints. As a regular traveller on the Dublin to Tallinn route, I have tried lots of airlines and flight combinations and will definitely use Air Baltic in the future. My only complaint is that the Riga flight leaves (a deserted) Dublin airport at 01.15!

AirBaltic customer review :  25 July 2012 by Larry McElroy (USA)

My son and I flew from Tallin to Vilnius with a 1 hr 15 mins connection time in Riga. Then a few days later a flight from Riga to Malta with a connection in Vienna. We were prepared. We prepaid the 20 Euro online and made sure our allowance was under 20kg per bag and 8kg for carry-ons. No snags at check-in. The agent was courteous and helpful. The flight crews were professional and the equipment clean. We had no delays, made our connections on time and no baggage problems. Before you complain about the price of checked luggage, the price for a cup of coffee or the price for a sandwich, check the price you paid for your ticket. You're still ahead.

AirBaltic customer review :  23 July 2012 by M Lohias (Germany)

MUC-RIX-AMS. Web check-in didn't work, had to pay extra for luggage. Onboard crew ok but seats were poor and the seat pitch was the worst I have seen! Flights were on time but in general not to recommend.

AirBaltic customer review :  4 July 2012 by M Cirulis (USA)

First airline where I had to pay for coffee. This type of customer service takes more time to process the payment then it would to provide the coffee or water for free. Getting e-tickets online was nil.

AirBaltic customer review :  29 June 2012 by C Adams (UK)

I paid the extra cost to select seats in the Emergency Exit row to have the extra legroom. Air Baltic changed the aircraft to one with a different Emergency Exit row, and did not change my seat reservations. Other passengers then secured the Emergency Exit rows seats, meaning I paid the extra cost for nothing and had to have standard seats. Very poor service by Air Baltic to take your money and fail to provide what you paid for.

AirBaltic customer review :  18 June 2012 by A Vlasov (UK)

LGW-RIX-LGW. Outbound leg was 2 hrs delayed, the reason was not explained. Cabin attendants were obviously tired and unfriendly, they ignored me when I wanted to buy a snack!

AirBaltic customer review :  13 June 2012 by Surkhay Lambaranskiy (Azerbaijan)

RIX-GYD. Flight delayed 5 hours. Passengers were held in the gates D area with no information for more than 1 hour after flight's departure time. Area of the gates D has neither cafe/restaurants nor smoking area - just toilets. EU citizens were allowed to cross the border and go back to the terminal, while others were required to remain in the same area with no info. After 20-30 minutes passengers had to push passport control officers in order to call for airline representative. Only after that non-EU citizens were transferred to another terminal where cold food was available. However, they provided meal coupons for only 1.50 LVL = 2.10 EUR. This amount was enough only for small pack of chips - even not for water! They did not care even about children flying as transit passengers and waiting for more than 10 hours in total. Also no excuses for delay from crew onboard.