Air Baltic Passenger Reviews and Air Baltic Customer Trip Reports   Air Baltic   82 reviews an official 3-Star Airline   Add your Air Baltic Review   Air Baltic detailed 3-Star Ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AirBaltic customer review :  19 August 2010 by R Müller (USA)

RIX-CPH on airBaltic. Check in and security was a breeze. No proper restaurant airside. Boarding efficient. The new Dash-8 was spotless. Everything went fine. Coffee is overpriced at €2,25 and it is instant coffee! Service otherwise ok (actually there is no service).

AirBaltic customer review :  17 July 2010 by Robin Chalmers (UK)

Dushanbe-Riga-London Gatwick. This is a long flight (5 hours to Riga) with a chaotic check in at Dushanbe where most passengers seemed to have to go out of the check in area to change money to pay for hold baggage which they thought had been included in their ticket (including me). Luckily had the middle seat free between myself and fellow passenger so lack of seat space was not as acute as it could have been. Did not buy any food on the flight from Dushanbe to Riga/London. Riga-London was OK. Although arrivals at Gatwick was packed, was able to use IRIS automated immigration barrier to avoid the wait. There is very limited choice if travelling to/from Dushanbe - basically it's either Air Baltic or Turkish Airlines. If the travel dates coincide with Turkish Airlines, I would go with them rather than Air Baltic.

AirBaltic customer review :  2 July 2010 by Vili Brukas (Sweden)

While booking electronic ticket on Internet for my father, I made a mistake writing my first name instead of his. I discovered it immediately after the booking and called the sales office in Lithuania asking to change the name. They said this would costs around euro 80. This is more than the price I paid for one way ticket Vilnius-Copenhagen. No account given to the fact, that I acted promptly. When I asked whether I could turn to somebody elsE at the company, I was told e-mail of the customer service office. I sent them a polite e-message and probably a dozen of reminders, but never received an answer. The customer service appears to be as bad as at the worst low-fare companies. My advice, If having possibility, use other companies.

AirBaltic customer review :  1 July 2010 by I Pollard (Greece)

The check in at Riga is unacceptably slow, chaotic and overcrowded. If you check in at a machine you have to join a long queue to hand in your baggage. Their attitude is unhelpful and unfriendly. Meals and drinks in flight are not free, glass of water is extortionate - about five times the cost of a small bottle - and that is just for a glass.

AirBaltic customer review :  18 June 2010 by K Papp (USA)

This is my second bad experience with Air Baltic. The first time I had a direct flight from Berlin to Vilnius and the plane was overbooked, so they sent me via Warsaw, so instead of 1.5 hour travel time I ended up traveling for 5 hours. Second time I had a direct ticket from Oslo to Vilnius. My flight was canceled and I was offered either a refund or a different non-direct flight in the evening instead of morning. I chose a refund and still waiting for it. The representative told me that it will take at least 6 weeks to get a refund!

AirBaltic customer review :  10 May 2010 by J Gorick (UK)

Gatwick to Vilnius and back. The flights were punctual and service was very polite and friendly. The new seating is very comfortable.

AirBaltic customer review :  9 May 2010 by M Richards (UK)

My wife and I travelled to VNO from LGW . The price was very reasonable. B737-500 seats were comfortable, captain extremely informative and cabin crew were helpful yet not obtrusive. On the outward leg we were delayed and diverted by fog over Vilnius. We were diverted to Kaunas yet only waited 15-20 mins after collecting our luggage for a bus to arrive and transfer us to Vilnius.

AirBaltic customer review :  12 April 2010 by G Misioch (Cyprus)

DUB-RIX-TBS and IST-RIX-TXL. Prices to Eastern Europe are usually unbeatable, but staff could be more polite. Check-in staff in Riga was outright rude, okay in Dublin and Istanbul. Check- in opened very late in Istanbul (1.5 hours prior to departure) which meant a long wait in the rather uncomfortable check-in hall at IST. Overly strict on the check-in weight limit. Cabin cleanliness was okay, flight otherwise uneventful.

AirBaltic customer review :  11 April 2010 by Tapani Utunen (Finland)

KUO-RIX-BCN return on B737 and B757. Air Baltic offered lowest price and did a good job: on time, clean aircraft, good pre-booked meals and reasonable prices on board plus motivated crew. The only problem is very tight legroom on B737, but B757 is nicely refurbished and 31-32' legroom.

AirBaltic customer review :  17 March 2010 by Tapani Utunen (Finland)

KUO-RIX-AMS-RIX-KUO on B737-300 and 737-500. Joined their FF program to avoid the 5€ check-in fee plus paid for luggage on their webpage in advance to avoid hassle at airports. After doing this, we felt AirBaltic was a perfect choice for us - flights on time, smart crews with good English on all sectors plus pre-booked meals good value. Leg room could be better and at peak hours it's hard to find a seat at Riga airport but otherwise, they are fine. If AirBaltic can keep their prices down, they are an excellent option for everybody in smaller Nordic towns where they take off by 7 am to reach Europe by early afternoon and they get you back home by 11 pm.

AIRBALTIC customer review :  11 February 2010 by Enel Gortfelder (Estonia)

I bought my ticket from a web page (one of those ticket prices with comparisons) and was not asked at any stage for a luggage charge. I flew from Tallinn to Riga, then to Istanbul. No luggage charges asked. On my way back, I was asked to pay 15 Euros for my luggage. The actual cost was 10 euros in fact but just because I didn't buy it when buying the ticket, had to pay 5 Euros more. Not even mentioning inside the flight services and traditional delays.

AIRBALTIC customer review :  8 February 2010 by D Le Quesne (UK)

Apart from charging for an extra kilo of luggage and what a fuss to pay it, the FA's are intent on sleeping at the back of the aircraft on most flights. A sad day when the options to travel to Riga are down to one carrier Air Baltic - and dont they know you have little option. I also flew my partner from Riga to Barcelona Air Baltic in business class, now that is a joke sat in the rear of the aircraft cramped seats the only benefit was a free meal, not a very good one either. The staff are inattentive, surly and at times just rude when you dare to disturb them for any service on board. It is only the fact that they have most of the share of flights in and out of Riga and the Baltics that they are still in business, as most of my fellow travellers only fly them because of no other choice. And no they are certainly not low cost just low on service etc.