AIR BAGAN Customer Reviews and Passenger Trip Reports

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AIR BAGAN customer review :  16 December 2009 : by Rob Boyce

Customer Rating : 5/5

Yangon to Lashio in November 2009, ATR 42 plane. Allocated seating and good snack served with excellent customer service. Would fly with them again any time!

AIR BAGAN customer review :  10 March 2009 : by Reinhard Kaempfer

Customer Rating : 4/5

MDL-SND-RGN on ATR . Flights were always in time, the planes are modern, staff is very pleasant and we felt very safe on board. Check in without problems, free seating and even for bigger people sufficient legroom . Would fly again with Air Bagan

AIR BAGAN review :  22 January 2009 : by V Becque

Customer Rating : 4/5

RGN-SNW-RGN. Modern ATR 42 aircraft, good safety briefing, very quick turnaround with seat allocation on way out (70% full) and free seating on return. Aircraft departure on time and luggage off quickly each time. Snack, soft drink and tea/coffee on short 45 minute flight. Great views from 16000ft over Irrawaddy plain and Arakan hills and exciting approach over the sea and surf to short landing strip between the palm trees. Good experience.

AIR BAGAN review :  11 November 2008 : by V Rab

Customer Rating : 3/5

RGN-HEH and NYU-MDL-HEH-RGN. All flights on time, clean planes, even the older Fokker 100, a nice in flight snack, and very friendly flight attendants. Since I was traveling in the off season, most of the passengers were actually local, with a few package tourists on the return leg. Boarding passes handwritten, you must also show your passport for domestic flights in Myanmar.

Air Bagan - by Torsten Kaminski

23 April 2008  Customer Trip Rating :

Yangon to Heho via Nyaung U in February with Air Bagan very pleasant. Inflight experience good with clean cabins and nice and attentive crew. They served even on this short flight a little breakfast with cold-cuts and cold omelette, which was ok. As the previous comment states the problem is rather the infrastructure on the ground. Everything is still very old fashioned with hand written tickets and passenger lists and baggage handled by hand or on trolleys pushed by man as well and power shortage even in public airport areas. Booked through local travel agent who kept us informed of flight changes so saved us the hassle to deal with airline ticket sales directly. As we were on a holiday it was a bizarre, but entertaining experience, and it felt like what airtravel must have been like 50 years ago.

Air Bagan - by Ivan Nikitin

17 January 2008  Customer Trip Rating :

Yangon-Thandwe(Ngapali)-Yangon. The flights were operated by ATR-42. Seating is not comfortable unless you take an emergency-exit row, but on 40-50 minute flight you don't need comfortable seats. Inflight service great. Wet paper towels given to each passenger on the entrance to the plane. The food service was rather interesting - they gave us a chicken sandwich (really tasty) then they brought around some coffee and tea, and about 10 minutes later-Cola and Sprite on a tray. Crew were very friendly and polite. Yangon Airport in its domestic part is really not modern, with some not- functioning facilities and broken toilets. Thandwe airport is an experience itself! Overall, Air Bagan offers excellent reliable service, and I will fly it again when visiting a wonderful country Myanmar!

Air Bagan - by Stefaan Meulders

20 March 2007  Customer Trip Rating : n/a

Air Bagan may be Myanmar’s fastest growing airline even having international ambitions but we had the experience they are not really that well organized internally. We booked a number of domestic flights with them and tickets were written out with OK status on February the 12th when we picked them up in their downtown Yangon office. A week later when we checked in at Nyaung U for a NYE-HEH flight Air Bagan staff told us flight AKY-RGN we booked was cancelled and we had to contact Air Bagan in Taunggyi once we arrived in HEH to arrange alternative travel. After arrival in HEH we contacted Air Bagan in Taunggyi who told us no flights were cancelled. We asked them to verify this again and later that night Air Bagan called us we didn’t have to worry and the AKY-RGN flight would certainly fly. A few days later we flew HEH-SNW and as we had a reservation to fly SNW-AKY the next day we once more checked with Air Bagan at SNW airport on the AKY-RGN flight. We now were told AKY-RGN was cancelled as AKY airport would be closed ‘for maintenance’ for several days! The SNW-AKY we booked would still operate but as return flights for the next days would not operate we of course decided to cancel SNW-AKY. Air Bagan didn’t seem to understand why we didn’t want to fly SNW-AKY. Having no return flight from AKY didn’t seem to be an issue for them and they suggested us to buy a full fare SNW-RGN flight. They agreed to refund us the cancelled flights (after paying a cancellation fee) but refund could only be made in the Air Bagan office where we paid the tickets! This would mean we had to go back to downtown Yangon what we hadn’t planned into our travel schedule anymore. After several discussions with Air Bagan staff in SNW and with the help of our hotel manager in Ngapali the next day when we showed up at SNW airport for the SNW-RGN flight local Air Bagan staff appeared to be very helpful and tickets were paid back at SNW airport and fare for the SNW-RGN was ‘Town Office’ and not ‘Published’ full fare. We were very pleased local Air Bagan staff in SNW understood the issue and willing as well to refund us but next time I book a flight with them I’ll think twice.

Air Bagan - by Michael Warnock-Smith

26 August 2006
Made a number of internal flights with Air Bagan (a privately owned airline) in November 2005 Yangon to Myitkyina via Mandalay, Bagan to Heho via Mandalay, Heho to Ngapali and Ngapali to Yangon - good service, modern clean aircraft and friendly staff. Would certainly travel with them again.