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Azul Linhas Aéreas Brasileiras Passenger Reviews and Customer Trip Reports



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Azul Linhas Aéreas Brasileiras Customer review :  7 July 2014 by Raphael Silva    (Brazil)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Belo Horizonte (CND) to Montes Claros (MOC) on flight AD5028, Embraer 195. My travel begins with a fast reservation on website. Easy and objective. The onboard service is another differential of Azul. When boarding, you are always welcomed with a big smile from the flights attendants. The ATR-72 have no entertainment onboard because usually, the route is regional and it is fast, but onboard the EMB-195 you can enjoy excellent individual entertainment. The comfortable is another differential of Azul. All aircraft's have just double seats.



Azul Linhas Aéreas Brasileiras Customer review :  13 March 2014 by Rafael Tamburus Felgueiras    (Brazil)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 6966 - 05/02/2014, Rio de Janeiro (GIG) to Campinas (VCP). Good company. New aircraft (Embraer 190, Embraer 195 and ATR-72). Nice Staff. One of the best in Brazil.



Azul Linhas Aéreas Brasileiras Customer review :  2 January 2014 by Salvatore Lima    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

31/12/2013 flight BSB-BRA-SSA-JPA with an ATR-72. Departure from Brasilia Airport T2. Fast check-in. Ground staff very polite. Flight with an ATR-72 with connection in Barreiras and stop-over in Salvador. Friendly staff. Landing on time on both airports.



Azul Linhas Aéreas Brasileiras Customer review :  3 December 2013 by N Bank    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used Azul airlines for a round trip from Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 for 2 people with 23kg luggage each. The aircraft was well equipped - TV screen for every seat where you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff were friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1hr flight. Our flight was a little bit delayed but that is quite normal (esp in Brazil). I'd like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didn't charge us for that change! This is really customer friendly.



Azul Linhas Aéreas Brasileiras Customer review :  30 July 2013 by Marcel van der Waal    (Netherlands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Salvador-Porto Seguro: 25/7/2013, ATR-72: Plane broke down: 5 hours delayed. After many people became upset they started to delay the flight an hour every hour; voucher for Euro 7 for lunch. Personnel are not professional.



Azul Linhas Aéreas Brasileiras Customer review :  30 July 2013 by Marcel van der Waal    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Porto Seguro-Salvador: 28/7/2013, ATR-72. Plane left 10 minutes ahead of departure-time, clean, friendly attendants. Plane arrived 30 minutes before schedule in Salvador: brilliant.



Azul Linhas Aéreas Brasileiras Customer review :  29 June 2013 by Andre Franca    (Brazil)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BEL-MAO, Flying a brand new Embraer jet, plane comfortable at best! Onboard service very consistent, TV on board, free snacks, comfort seat available for purchase, flight on time. This flight was bargain but Azul is becoming pricier these days. Would fly them again.



Azul Linhas Aéreas Brasileiras Customer review :  7 May 2013 by J Krinsky    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew VCP-GIG-VCP and VCP-IGU-VCP. Very nice check-in staff. They even located an agent that spoke English to assist me with my flight. All segments left timely or early. All planes were well maintained. Flight attendants were friendly and professional. Unlimited snacks and drinks offered. Baggage delivered very fast. My only other comment is that all in-flight announcements were in Portuguese. However, I found most flight attendants did speak some English and were eager to assist. US airlines could learn from Azul on how to provide good and friendly customer service!



Azul Linhas Aéreas Brasileiras Customer review :  19 March 2013 by Dino Bastos    (Brazil)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AD 4313/4002 SJP-VCP-SDU. Brand new AT7 on SJP-VCP sector and E90 on the VCP SDU sector that included live TV, adequate legroom and seat width, free snacks served by smiling welcoming crews. Both flights left and arrived on time not even 15 minutes delays, unusual by most standards anywhere. Luggage (no charges too) was delivered shortly after we were inside the terminal.



Azul Linhas Aéreas Brasileiras customer review :  8 March 2013 by C Rostand   (Brazil)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Round trip from Porto Alegre (POA) to Curitiba (CWB). Surprised with the high quality of services offered knowing it is a low-cost carrier. I spent R$240 (US$120) for the trip, including all taxes. Check-in was very fast, less than 5 minutes, the plane was always on time and we arrived 20 minutes earlier than scheduled (on both legs). The plane, an Embraer E195 (in both legs), was pretty quiet and Azul offered TV in real time with a lot of channels. Very clean and I liked the scheme 2-2 seats. Snacks (4 options) and drinks (5 options) offered, FA's were polite and friendly. I will certainly fly Azul again.


Azul Linhas Aéreas Brasileiras customer review :  20 February 2013 by Marcel van der Waal   (Netherlands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FOR-REC v.v. with Azul. Very convenient, great 2/2-seater (195), 20 channels of TV. "Azul Espaco" brings more leg space for Euro 8, stewardesses professional and all on time. Outperforms many European airlines easily.


Azul Linhas Aéreas Brasileiras customer review :  7 February 2013 by Marcelo Risoli   (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

CNF-GRU on a E-195, pretty good quick flight and came with a simple snack, very expensive due to holiday dates, I also had an extra space seat which was pretty comfortable, didn't want it but it was the only seat left available.


Azul Linhas Aéreas Brasileiras customer review :  14 November 2012 by Sam Lingard   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ribeirao Preto to Belo Horizonte (Confins). I flew with them earlier today, and was extremely impressed. I arrived at the small airport (RAO) early, and got to watch 3 flights leave before mine. My flight pushed off on schedule. The flight was one of their new turboprops, but it was very smooth and quiet even compared to most jet flights I have taken. Arrived 15 minutes early. Plenty of legroom. Drinks and snacks distributed promptly and efficiently. Staff very friendly. Check-in was extremely fast. Flight had no IFE, but I'm pretty sure all their longer flights do (RAO-CNF is only 80 mins). One quick note. If you don't have a credit card issued in Brazil, online booking or telephone booking probably not an option. Depending on your situation, either swing by the airport to pay in person, or book through a travel agency.


Azul Linhas Aéreas Brasileiras customer review :  23 August 2012 by Marcel van der Waal   (Netherlands)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Porte Alegre - Fortaleza (through Campinas): all flights cancelled in Porte Alegre due to fog in Campinas: that can happen, but Azul had no idea how to organize this. They first had us wait 4 hours saying we would be on the next plane, but a lie: no planes coming-in/going-out. They had no idea when we could fly and they just sent us away: "maybe in 2 or 3 days, try tomorrow". Their hub in Campinas is total chaos. Only good thing is their planes are nice 2-2 seaters, but that does not compensate their chaos. Don't be fooled by their cheaper rates: is not worth the delays and other mess.


Azul Linhas Aéreas Brasileiras customer review :  25 June 2012 by Marcelo Gruman   (Brazil)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SDU-POA-SDU. Flights on time, free snacks and beverages, courteous and attentive cabin crew, comfortable leather seats. No complaints at all, would definitely fly AZUL again.


Azul Linhas Aéreas Brasileiras customer review :  5 June 2012 by J Bastos   (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VCP-SJP. Although its a LCC, its no nonsense approach makes it a good choice. No hidden fees, no charges for beverages, snacks and luggage. Check-in was fast and easy. Boarding was hassle free although VCP has no bridges and it took 10 minutes by bus to arrive at the remote position of the brand new ATR 72-600. Plane was clean and cabin crew welcoming and very courteous. Doors were closed at 18.50 and plane took off at 19.10, slightly behind schedule. Captain made announcements before take-off and came back before landing with more information. Arrival was on time. I certainly recommend Azul.


Azul Linhas Aéreas Brasileiras customer review :  15 March 2012 by Jose Bastos   (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SJP-VCP on ATR72. Web check-in customer friendly, including seat choice. Boarding well organised and well conducted by friendly ground staff. Plane was brand new and seat pitch ok, however seats are very thin and narrow. Cabin service adequate for the journey with water, juices and 4 different snacks. Cabin crew were charming and flight deck informative. Here we have a case of low cost but high quality.


Azul Linhas Aéreas Brasileiras customer review :  7 July 2011 by Rafael Eberhardt   (Brasil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VCP-JPA return. The usual thing with Azul: great flight, great aircraft, excellent crew, good IFE (not as good as international carriers, but much better than other airlines flying domestic routes in Brasil). For only R$20 (about USD12.5) got an upgrade to Premium Economy, and it made a great difference since it's an evening 3 hrs flight. Also, the buses linking VCP (about 100km from Sao Paulo) to downtown are great and the ride probably takes less time than a taxi to GRU. Only thing that needs to improve are the snacks, a sandwich (even a cold one) would fit better for long routes like this one.


Azul Linhas Aéreas Brasileiras customer review :  6 June 2011 by Fernando Nagy   (Brazil)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Azul has become my first choice on Brazilian domestic flights. New Embraer ERJ 170 and ERJ 190 with personal entertainment in most of them. The leather seats are very comfortable and with good space. Just after the take-off free soft drinks and snacks are available. The crew are outstanding.


Azul Linhas Aéreas Brasileiras customer review :  22 May 2011 by N Junzo   (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SDU-VCP on Embraer 190. Azul has brought to Brazilian market some items other domestic airlines had long forg0tten: good seats, reasonable legroom, individual IFE (satellite TV) and courteous and efficient service. New fleet of Embraer E-Jets is a plus.


Azul Linhas Aéreas Brasileiras customer review :  18 May 2011 by R Tsvetcoff   (Brazil)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Comfortable seats, nice service. The only downside was the long delay (CNF-SSA), but staff explained everything and I got a free lunch.


Azul Linhas Aéreas Brasileiras customer review :  21 March 2011 by G Bergara   (Brazil)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VCP-SDU return. Both flights on time, check easy, website easy to use, nice new plane, with lively interior. Great FA's both ways, plenty of snacks to choose from, great price. Only downpoint is that wi-fi was not working at the bus from São Paulo-VCP.


Azul Linhas Aéreas Brasileiras customer review :  19 March 2011 by P Castro   (Brazil)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Generally speaking they offer excellent service for flights within Brazil and are a great alternative to TAM. Flights normally on time, there's a good choice of free snacks and soft drinks and if you book in advance they're good value. Their hub at VCP is very convenient if you live outside of Sao Paulo city although it's now quite crowded and specially very difficult to park.


Azul Linhas Aéreas Brasileiras customer review :  25 January 2011 by W Nassu   (Brasil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VCP-CWB. FA's friendly, new airplanes and nice 2x2 configuration. Great price/value. The food was ok - its a low cost airline. On 30 minute flight offered 4 options of snack. Soft drinks handed in 350ml cans and the plastic cups. Onboard entertainment was zero.


Azul Linhas Aéreas Brasileiras customer review :  12 March 2010 by H Wulf   (Netherlands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Salvador-Navegantes via Campinas, excellent onboard service, very comfortable seats, connection was perfect, all flights on time. Last but not least, a good value for money.


Azul Linhas Aéreas Brasileiras customer review :  11 February 2010 by M Seidner  (Brazil)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have flown multiple times between Rio de Janeiro and Porto Alegre, Brazil. Excellent service, friendly staff and comfortable and new planes. Website easy to use with great pricing and promotions. Also pet friendly - small pets can fly in the cabin! Best part if they fly from Rio's Santos Dumont airport - much closer and easier access than Rio's Tom Jobin Airport (GIG).


AZUL review :  29 May 2009 : by A Silva  (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sao Paulo-Campinas to Salvador and back. Easy to use web site made booking process fast. Price was 50% less than the fare out of other Sao Paulo airports. Nice clean airport with fast efficient check in. Brand new airplane with individual seat entertainment (only in Portuguese). Onboard service simple: drinks and a selection of snacks, but the crew were enthusiastic and pleasant.


AZUL review :  14 April 2009 : by R Hartmann  (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew roundtrip from VCP to REC in Brazil. Easy check-in both ways. Helpful ground staff. Aircraft was a new Embraer 195, with nice, light-colored interior fittings. Friendly, casual crew. Usual budget airline snacks and beverages. No in-flight entertainment. Departed and arrived on time both flights. As good a flight experience as possible on a domestic budget airline.









 


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