AVIANCA Customer Reviews and Passenger Trip Reports

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AVIANCA customer review :  3 February 2010 by Uwe Bode   (Colombia)

Bogota-Barcelona in B767, and Barcelona-Bogota a couple of days ago in new A330. In both flights excellent FAs, addressed by name, crew calls answered within a minute. Welcome drink, nice selection of appetizers and meals. Nice Amenity kit, Colombian flower was given, and before landing a pack of Colombian coffee. Seat pitch generous, lie flat seats with massage function in A330, no slide down effect. Prefer them over Iberia, Air France and others.

AVIANCA customer review :  23 January 2010 by J Reyes   (Colombia)

BOG-AUA-BOG Business Class Fokker 100. Great service, champagne, menu cards, hot towels, even blankets and pillows, and a two-course hot meal with a good wine selection for a 1h 20' flight! Priority boarding and baggage process on departure and arrival.

AVIANCA customer review :  9 December 2009 by J Lizcano   (Switzerland)

A new A330, with personal touchscreen with a lot of movies, videos, news and games. Crew was friendly, food was not enough but tasted good. For the return flight the evening meal was not too bad. My seat was 26A, when the flight attendant gave the meal to me there is only 1 choice left. Breakfast before arriving to Madrid was excellent.

AVIANCA customer review :  15 November 2009 by Guillermo Perez   (USA)

Miami to Cali - Cartagena Miami. I was surprised with the excellent service provided onboard, clean Airbus comfortable, with enough room for my legs, hot food, nicely presented and with good flavor. The staff was attentive and well mannered.

AVIANCA customer review :  12 November 2009 by U Hoffmann   (Germany)

GRU-BOG. Before this flight it has been a very long time that I have been offered hot towels on an economy flight. Far better service compared to European airlines.

AVIANCA customer review :  3 November 2009 by Uwe Bode   (Colombia)

BOG-LIM-BOG both legs on B757. 3 course meal on a 2:45h leg, attentive and friendly crew. Quality of food excellent, seats comfortable. Lounge in Bogota is cramped, and the wine selection onboard is poor and always the same.

AVIANCA customer review :  29 September 2009 by Adam Tebble   (UK)

BOG-CTG-BOG last week. Excellent service. Flew Avianca in 2000 which was a total nightmare. I would say that now they are far better than US the airlines these days. Planes clean and fresh-looking, FAs very attentive and polite and flights punctual. Avianca is probably the only organization in the entire country run this well.

AVIANCA customer review :  15 September 2009 by Uwe Bode   (Colombia)

Bogota-Quito and Guayaquil-Bogota this week. BOG-UIO on new A319, with personal TV. Headsets handed out on this short 65 minutes trip. Small breakfast served along with soft drinks and coffee. Professional service of crew, nothing to complain about for this short hop. Very punctual flights, also on the return trip from GYE to BOG, which was done on a Fokker 100. Light snack served, along with beverage service including delicious Club Colombia beer, great views of the Volcano route over Ecuador en route to Colombia. Wide comfortable seats. Nice lounge in GYE, no views of the tarmac, but free WiFi and good selection of food and beverages.

AVIANCA customer review :  25 August 2009 by Gary Kaylor   (USA)

My complaint is that Avianca Plus is set up to accomodate Colombians but not Americans. It is very difficult to actually talk to someone to get credits for flight segments. I flew round trip from Miami to Quito. Received credit for the outgoing leg, but my Avianca Plus number was not put into the computer for the return flights. Once I became aware of this, I have tried to get a number or address to call or write for credit and have not achieved this. Told to go to avianca.com which I did but can't find a US number or address.

AVIANCA customer review :  25 August 2009 by Cristiano Miro   (USA)

Miami-Medellin return. There was a 1 hour delay outbound and 1hour 20minute delay on the return. Staff very apologetic and informative regarding the delays. In Medellin, Avianca had a bar in the gate area where staff served snacks and soft drinks to passengers. Although the aircraft was an old 757-200, and the entertainment was just a movie shown on the main screen (with only the spanish option working, at least in my seat), legroom was good, the food served was delicious (including complementary red/white wine, and whisky). The service from the crew was excellent, with cabin crew actually providing service throughout the flight.

AVIANCA customer review :  26 June 2009 by J Arias   (UK)

MAD-BOG. Once onboard it was very good as it was on new A330 - individual tv a far cry for the old Boeing. Food good and the wine list is not to bad considering Colombia is not know for it's wine. FAs were very good specially with my 2 year old girl. BOG-PEI on the Fokker 100 - not bad and snack good. FA look tired though.

AVIANCA customer review :  15 June 2009 : by T Robles  (USA)

Very negative experience with Avianca. When I bought the tickets I was concerned about 1 hour transfer time in Bogota, and called customer service. Was assured that the Bogota to Lima connecting flight would be held in Bogota until the Washington to Bogota flight arrived, due to large numbers of passengers from Dulles going on to Lima. Of course this was a lie. Dulles to Bogota flight arrived late and plane to Lima gone. Avianca did provide hotel and taxi. Got wife and family to Lima the next day, but just wanted to leave them there on their own without taking care of the Lima to Santa Cruz, Bolivia flight (another airline, but ticketed by Avianca). After much begging and pleading, they put them on a TACA flight. Be warned they will blame any problem on the weather, and toll free customer service is of no help. Have to call ticket counter at airport directly. Appeared very unorganized, easily frustrated, and unwilling to take responsibility.

AVIANCA customer review :  1 June 2009 : by G Estrada  (Colombia)

New planes, new entertainment system and good food. I was impressed of the quality of red wine "Reserva" they offer at no cost.

AVIANCA customer review :  13 May 2009 : by Ida Halasz  (United States)

Economy class from Florida to Bogota, then to Lima returned. We were pleasantly surprised by the excellent service onboard all flights, with nice meals, pillows and blankets, and individual entertainment units. Compared to US airlines, these flights were wonderful, harking back to the old days of actual service on a plane! When our return trip was delayed by 24 hours due to extreme fog in Lima, the Avianca airport office helped us call to rebook our connecting US air flights and wrote a letter to explain the delay for our travel insurance.

AVIANCA customer review :  30 April 2009 : by Richard Winger  (US)

BOG-JFK on new A330 with new C class seats. At first glance, they don't look like much but they turn into incredibly comfortable flat beds (though a little short perhaps for people who insist on sleeping stretched out). Avianca is by far the most comfortable choice on the route.

AVIANCA customer review :  10 March 2009 : by Uwe Bode  (Colombia)

BOG-LIM-BOG Business Class. Outbound on B757 with refurbished seats. Champagne welcome drink. Delicious lunch with 3 choices for main course. FAs very attentive and answering all calls right away. Interior clean. Inbound same high level of service on B767 without new seats, but in both cases C-Class seats with lots of leg room and good recline. All flights on time. Good selection of Spanish/English literature.

AVIANCA customer review : 28 February 2009 : by Diego Muller

Customer Rating : 3/5

BOG-CTG-BOG in economy. I flew from GRU to BOG with another airline, and due to a 4 hour delay on my flight, missed my BOG-CTG flight. Once I arrived at BOG, I talked to Avianca and they changed me to the next flight without charging me any penalty. In fact, I was in Standby, because the flight was full. So, when it was time to board, had to wait to see if there would be any seat left. Lucky me, there was. Unfortunately, it was a terrible seat, almost the last row in the plane. Aircraft was a noisy MD-83. No Tvs or sound system. No food, just a drink. No announcements made in English. Ok, it was a one hour flight, but other airlines do similar flights with newer aircraft and with better service. The good thing is I was almost sure my luggage wouldn't arrive with me (because I was in Standby), but it was on the belt. Return flight was similar (same aircraft, same service). I appreciated Avianca kindness and helpful attitude, but they need to improve their product.