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Avianca Passenger Reviews and Avianca Customer Trip Reports
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Avianca Customer review : 21 May 2013 by B Hawke (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Recently flew 4 flights with Avianca throughout Colombia (BOG/MED/CTG/BOG) and was a pleasant experience on every
one. Check in was a breeze and all flights departed on time. Quite comfortable on board and staff were very
accommodating. On one flight to Costa Rica I was delayed a day due to not having my yellow fever certificate with
me. Check in staff at Cartagena were more than understanding and helpful of the situation. For the price I paid
it's the best value airline I have flown. Other people have had problems accessing cheap flights with a foreign
credit card but with a bit of research I found a way to access them.
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Avianca Customer review : 22 April 2013 by Davide Greco (Italy) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BOG to ADZ (San Andres Isla) on March 31st and back on April 4th: everything went smoothly, flights on time
operated by nice and new planes with comfortable seats and good service delivered with a smile. Both A320
had the personal TV screen which is not common on a less than 2hr flight and a good entertainment system
(suffering some rebooting problems during the return flight). Tickets not very cheap though (USD 900 for two
persons) but very close to the only two competitors available for this route (LAN and COPA). The only
problem with Avianca national flights is the Puente Aereo terminal they use in Bogota, kind of small and
overcrowded building while the brand new international terminal (El Dorado) is a state of the art facility. Will
surely consider to fly again with them in the future.
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Avianca Customer review : 22 April 2013 by G van der Boon (Spain) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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18/3/2013, BCN-BOG-PEI. Easy check in at BCN airport, smooth boarding and reasonable comfort seat on
A330. Transfer in Bogota without complications to flight to Pereira on A321. All on time. Inflight
entertainment is very good, meals basic but okay. Friendly staff. 2/4/2013, PEI-BOG-MAD, checked in too late
to have baggage labelled to Madrid, had to collect baggage in Bogota and check them in for flight to Madrid.
To have this done you need to be there 3 hours before your flight leaves. Bogota is airport is very efficient,
checking in baggage was done quick. Worth doing this option as to wait for 3 hours on flight at Pereira
airport. Flight to Madrid, left and arrived on time. Good service, will definitely fly Avianca again. Very good
value for money.
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Avianca Customer review : 15 April 2013 by Pasquale Iannelli (Spain) |
| Rating : 6/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAD-BOG, business class. Cheaper than Iberia, sometimes much cheaper. Overall, not bad, but certainly does
not let you feel "special" as when flying with the Middle East companies. Food is good. Staff are kind, but not
attentive. Don't provide pyjamas. Food is served in trays and the table is not laid for you, they will just give
you a set of cutlery. Linen are cheap quality, not sure if it is cotton. In the bathroom, low quality paper
towels. Toothbrush is in two pieces and is uncomfortable to hold. No razor nor shaving cream. Only a dozen
films to choose from.
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Avianca Customer review : 15 April 2013 by J Mejia (Colombia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Bogota to Neiva, and the Fokker 50 turboprop-powered plane was noisy. The views of the Andes
were excellent though. The drinks were good but the coffee was not very tasty, which is odd for a Colombian
airline.
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Avianca Customer review : 5 April 2013 by Cesar Figueroa (USA) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK to BOG on March 19th in Business class. Check in was quick, however, made to wait in a long line before
being let into the dedicated business class line. Directed to the Swiss Airlines Lounge which is nice enough.
Onboard, everything was great. Flight attendants were nice and helpful. The toilets were clean and usable.
Seat (1K) was comfortable enough but they should definitely have the option to lie flat for longer flights.
Gave us amenity kits which contained L'Occitane products. One of the biggest selling points for Avianca is
their Inflight Entertainment System. Served breakfast shortly after take off and it was rather good but
afterwards flight attendants disappeared until one hour before landing. I would expect to be offered drinks or
other services in between. Arrival had no issues and the new international terminal in Bogota has made a
huge difference for international travelers since the building is comfortable, making visitors feel welcome.
Hopefully, they will continue to improve their service.
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Avianca Customer review : 2 April 2013 by P Lauffer (Ecuador) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Mar 12 from UIO via BOG and MAD to ZRH in Economy. Flight from BOG to MAD was on AV 26, with an Airbus
330-200. My aisle seat was very comfortable, and fortunately I brought my own entertainment for the flight,
because in-flight entertainment from Avianca is very basic. The worst was the service and the quality and
quantity of the food. The stewards were never seen in the cabin except during the meal distribution. During
the flight we got two small hot meals which were both poor in quality. I had much preferred a single, but
better quality hot meal, and before the landing a small snack. I got a cheap ticket on Avianca, for this reason
I don't complain, and next time I will bring food for the flight. Avianca is fine if you can get a really cheap
ticket from Colombia to Europe.
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Avianca Customer review : 18 March 2013 by Maria Carmen Bazurto Roldán (Germany) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from Madrid via Bogota to Cartagena on March 10. Check-in staff at Madrid unfriendly, I had only one
bag with 23.8 kg and they made me remove exactly 0.8 kg, otherwise I had to pay baggage excess.
Departure on time, but flight turbulent. No information that flight would be one hour longer than expected.
Seat pitch poor. Food okay, nothing special and small portions. Due to turbulence, no drinks were served, but
we were not able to stand up due to seat belts sign being on for almost 8 of 11 hours flight. Dinner served
before landing but in such a rush, only water was served with it. Change of plane in Bogota, change to
domestic terminal with bus, due to delay - less than an hour to reach the flight. Connecting flight on time,
crew a little bit arrogant and poor English skills. No food served on one hour flight! Only some coffee, cheap
juices, or water. Positive: in seat screens even on the domestic flight, but don't need this really. Bag did not
arrive and had to pick it up at the airport, no delivery to hotel offered!
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Avianca Customer review : 13 March 2013 by Trevor Smith (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-MAD-BOG-PEI (return) 29 Jan and 6 Mar 2013. Suitcase checked straight through to destination both
ways, no customs check in Colombia. Departure level of new Bogota airport now operational and efficient.
Uncomfortable 2-hour queue to have case contents briefly checked in Pereira airport on return leg. No electric
fans or air-conditioning in the humid airport. Presented with another passenger's boarding card PEI-BOG and
a surly attitude for the correct exchange. Bogota airport shop prices extortionate. LHR-MAD sector on Iberia:
must pay for any food and drink. I had pre-booked special meals 6 weeks earlier BOG-MAD. Once on board
the cabin crew made absolutely no effort to identify myself as recipient, as had been my experience on many
Europe - Far Eastern trips. It was a night flight with evening dinner and breakfast being served. On
deplaning the chief steward showed me the diet printout with my correct name and seat number, being one
of only three, and admitted it should have been served. Stewardess on my section claimed I had been
'asleep'.
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Avianca Customer review : 25 February 2013 by J Tydeman (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Took various international and domestic flights with Avianca in February and was mostly very impressed. Good
IFE, fairly good food and quite helpful cabin crew (though not entirely smiley). Even had IFE on jet-based
domestic flights so was able to keep entertained with Solitaire! Seating very comfortable on domestic legs,
but tight on international flights. Competing with Iberia probably keeps standards low on flights out of
Madrid. Most flights on time though on two of the domestic flights, one of our group's luggage went missing
(though was sent on soon after). Am not convinced we will be able to check in online for our Cartegena to
Bogota to Madrid flights but we will see and I will review those legs separately.
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Avianca Customer review : 4 February 2013 by Gustavo A Tamayo (Colombia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Very good service. BOG-JFK-BOG. Aircraft A330 brand new. Crew members very helpful and polite. Food was
good. Business class seats very comfortable and on board service very good. Check in at the counters fast
and efficient. I have flown other airlines all over the world but this one is for me among the best in the scale
of services they offer.
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Avianca Customer review : 30 January 2013 by Luc Mellaerts (Belgium) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SDQ-BOG-CCS-BOG-SDQ. A320/330, Business class. A320 interior clean and comfy. A330 worn out and 170
degrees flat seats, not important on 1.5 hr flight. Food is not the best. Only one choice, pasta on all sectors,
no wine or spirit list. Crew polite but not really interested and very poor English. As far as lounges are
concerned its a farce. The Bogota lounge is a section of the departure haul. No wine, no spirits, a few cheap
sandwiches and a little fridge with a couple of beers. The fridge was locked and does not unlock till after
4pm. Unbelievable. CCS - no lounge. Will not use them anymore.
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Avianca Customer review : 23 January 2013 by Davide Greco (Italy) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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3 legs with them: UIO-BOG (operated by AeroGal) and BOG-MDE-BOG. Everything okay in the air with nice
planes (A320), smiling crews and overall a good service. Late arrival in Medellin due to foggy conditions.
Problems start on the ground: I had to change my return ticket from Medellin and this was easily done in less
than 5 minutes, but, was told, I should pay the USD 40 modification fee in Medellin. Upon arrival in MDE I
directly went to the ticket counter in the departure hall. After one hour in line I decided to leave. Later in the
afternoon I found another Avianca office in Medellin - another 45 minutes before I could talk with an
employee. My simple operation took 20 minutes. Never had such an experience before with any of the many
airlines I have flown . My final rate is 8 for the air service and 3 for the ground service, that they should
absolutely improve or they are going to loose many customers, including myself, in the future.
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Avianca Customer review : 7 January 2013 by Michel Perrin (Brazil) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SSA-SDU on Friday Jan 4. Brand new A320. Great IFE for a 1hr 40 min flight. Hot sandwiches. Good
beverages. Smiles from the crew. Expensive ticket but much cheaper than the competition.
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Avianca Customer review : 12 December 2012 by Jose Mauricio Montoya (USA) |
| Rating : 2/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew JFK-BOG-GRU on an Avianca's A330 and other then the fantastic fare, appearance of the aircraft, and
warm attitude of the crew, it is not worth flying Business Class. The seat is extremely uncomfortable if you
try to sleep and the lack of international standards in service, makes you wonder why didn't you fly coach!
Again, the crew cannot be nicer, but their disregard for the basic concepts of business class service could be
amusing if they did not include things such as not picking up glasses before landing and the way they serve
meals.
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Avianca Customer review : 16 November 2012 by N Junzo (Brazil) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BSB-GRU in A320. No thrills, reasonable legroom, good individual IFE system for a domestic route. Would be
a good option if the company had a more robust network and consistent and reliable services.
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Avianca Customer review : 15 November 2012 by S Ramirez (Germany) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Cali-Bogota-Barcelona. Disappointed by Avianca this time. Check-in at Cali airport chaotic, extremely
slow service and employee at counter robotic. Changed our previous pre-selected seats without comment.
Cali-Bogota delayed 30 minutes, arrival at Bogota at domestic Puente Aereo. 20 mins waiting time for bus
transfer to international terminal. Fortunately we had 3.5 hrs connecting time, less is too tight! Long queues
at emigration. Plane Bogota-Barcelona full. New A330-200 but not very well maintained - seats and carpet
had stains, trash in seat pocket. Some staff friendly, others were not and uninterested. No help placing
handbags in the bins. Inflight service mediocre. Food quality bad (chicken was dry and rice tasteless), only
plastic cutlery. Beverage service average. Poor headphone quality and also uncomfortable, so it was not a
great entertainment experience. Recommend to bring own headphones. After meal service crew disappeared,
drinks only upon request during the night. Very bad breakfast before landing served in a hurry 1 hour prior to
land, coffee was a shame for a Colombian airline. Seats uncomfortable for such a long flight. Entertainment
box under the seat took me precious legroom. Staff at de-boarding tired and not so friendly. All in all,
average experience, imagined service and comfort would be better. Customer service and food quality and
quantity should be improved.
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Avianca Customer review : 12 November 2012 by A Vasquez (Colombia) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew BOG-MAD and BCN-BOG, Business cabin both ways, on time, excellent service by very nice flight
attendants, good food. Very satisfied by their quality.
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Avianca Customer review : 5 November 2012 by Juan Acosta (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-BOG-Bucaramanga (round trip). Trips went fine with the exception of a 3 hr delay going from JFK-BOG
and had to take the 5pm plane to Bucaramanga, the trip back home was better than last year! Both flights on
time, food great and staff friendly and helpful!
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Avianca Customer review : 30 October 2012 by A Pernett (Colombia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BAQ-MEX. With one stop in BOG to change planes. A319 from Barranquilla (BAQ) to Bogotá (BOG). Quick
flight, nice service, only beverages in that short flight. Arrived to Bogotá, Puente Aéreo is a chaos.
Connecting flight on time. Long queue in emigration but not so annoying. Staff friendly on gate. Inflight
service attentive and nice. Lunch was delicious with a good selection of beverages and coffee. The only
drawback was IFE, not good sound. Seats must improve for a flight of 4 hours. Will use them again.
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Avianca Customer review : 13 October 2012 by J Reyes (Colombia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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J Class flight BOG-BCN. New aircraft (A33-200), good seating although not lie-flat, nice comforter but tiny economy
class-like pillows. Crew helpful and attentive, offered preflight drinks (a decent Chilean sparkling and coconut
lemonade), good quality amenity and sleeping kits, and food and beverage menu The only disappointment was food. Very
poor sausage canapés and shrimp "ceviche", and as a main course, a horrible dish of chicken legs in a kind of passion
fruit sauce, or a hard, over-cooked pepper steak. Good beverage offer, the wine list has improved. Overall, a nice
and very punctual flight.
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Avianca customer review : 29 August 2012 by Giuseppe Sironi (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
We flew from Orlando to Rio de Janeiro with a change of planes in Bogota. In Orlando the business check in
counter had no attendant, so someone from the economy class came to assist us. We were also told that
there was no business lounge in the terminal. Seats on the A319 did not recline and the food and beverage
were of mediocre quality. We arrived in Bogota and the VIP business lounge was almost full. Very poor
quality food being served and in the male toilets one was out of order and the other was filthy so I used the
toilet outside the business lounge. The flight from Bogota to Rio was on the same kind of plane the A319: no
decent reclining seats and the most annoying announcements that lasted all night long and did not allow you
to sleep. They even woke us up in the middle of the night reminding us that you could not use mobile phones
on the plane.
Avianca customer review : 2 August 2012 by L Morgan (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
GIG-GRU: It's a shame Avianca aren't more of a presence in the Brazilian market; for this short hop I paid
just over £25 one week before travel - far less than TAM, Gol, Webjet and Azul were all offering - and this
included a 25kg piece of hold luggage plus food/drink on a flight little over 40 minutes. Possibly the fastest
check-in, security and boarding I've experienced and a more generous amount of legroom than other carriers.
We got an old Fokker 100 on this route, which despite showing a few signs of its age was very comfortable
and smooth throughout. The cabin crew were all smiley and pleasant and served everyone promptly, and we
were reunited with our baggage all of 10 minutes after getting off the plane. A flight this long usually isn't
worth writing about but if you're travelling domestically in Brazil, check them out!
Avianca customer review : 16 July 2012 by G Sahid (Colombia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BCN-BOG: Great service in flight, we left on time from Barcelona and arrived early to Bogota. The plane A330
was in immaculate condition. Throughout the whole flight, there was open bar in the rear part of the plane.
Meal was good and the great service by a friendly crew.
Avianca customer review : 16 July 2012 by A Telega (Poland)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BOG-MDE, PEI-BOG, BOG-MDE, MDE-BOG - All flights excellent service. Especially after a long haul flight from
Europe with Iberia. Beverage and snack offering very good compared to European connections. Very friendly
staff even though some didn't speak English. I would strongly recommend.
Avianca customer review : 14 July 2012 by T Patrick (Hong Kong)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Medellin to Cartagena business class. Quick check in and near security. Good bag allowance. Upgraded at
gate, drinks service on short flight. Great seats and all announcements in Spanish and English. Much better
that any USA carrier, would compare with a good BA flight.
Avianca customer review : 27 June 2012 by Ron Kuhlmann (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BOG-PTY-BOG. Out in C back in Y. I had never flown AV before but found the service and aircraft
configuration to be far better than anticipated. In C, the seat is comfortable and has an adjustable leg rest in
addition to the recline - a feature usually found only on long haul aircraft. The IFE array in both cabins was
extensive and included USB and power at every seat as well as video on demand. In Y the seats also had
footrests. The service was excellent and the food was tasty. From my point of view, quite an undiscovered
gem.
Avianca customer review : 25 June 2012 by Toni Nephew (Brazil)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SSA-GRU: Excellent airline. New Airbus A-320 with a very good entertainment system for a 2.30 flight
(individual screens). Captain kept making announcements about the weather conditions and the flight path.
Check-in in Salvador quick and efficient. Avianca is the best domestic airline in Brazil. It's a pity they're still
small and lack of more options.
Avianca customer review : 28 May 2012 by G Kelly (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew BOG-CTG-BOG-ADZ-BOG. Very reasonable fare considering the journey was booked the night before
travel. Very comfortable planes with inflight entertainment offered even on short journeys. Soft drinks and a
small snack served. CTG-BOG flight was delayed which meant we missed the BOG-ADZ flight, Avianca
provided lunch and put us on a flight a couple of hours later that afternoon.
Avianca customer review : 23 May 2012 by P Mayne (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
I spend a lot of my time travelling on business in Colombia. Ecuador and Chile. I fly nearly exclusively
Avianca and although the airline has its faults I think it provides an excellent balance of service and cost, in
particular when compared with US airlines flying in the region. Expect a lot of queue jumping and some
confusion in particular at Bogota airport. The equipment they fly is up to date and if delays ensue one needs
to take into account the prevailing weather conditions in the region. Inside, the cabins are good and for the
most part the inflight service fine - sometimes though you do run into 'lazy' crews. If there's one bad thing
it's the food. In business it isn't 'C' class quality. Pricing is good as is the LIFEMILES program.
Avianca customer review : 10 May 2012 by Vladimir Rouvinski (Colombia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Original itinerary CLO-LIM-EZE cancelled because of the weather conditions, as Avianca Elite member, I was
given upgrade with a new itinerary CLO-BOG-EZE. Usual delays and dirty interiors at El Dorado Bogota, but it
is not the fault of the airline. Very nice business class section on board of A330. Seats are very comfortable
and easily can be turned into almost flat bed. Big screens with a decent choice of recently aired movies.
Welcome champagne is offered on boarding as well as amenities such as better-than-usual headphones.
Colored menu is given with an interesting choice of meals. A number of cocktails offered with good wine as
well. Food is tasteful and served beautifully. Shortly before arrival, another meal is offered. Overall excellent.
Avianca customer review : 25 April 2012 by J Furhman (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ticketed by Avianca to go Bogota-Mexico City, connecting onto Aeromexico to Los Angeles. I had 2.5 hours
to make connection in Mexico City. Physically not possible to arrive in Mexico City, go through immigration,
get luggage, clear customs, change to the other terminal, check-in for new flight in that amount of time.
Flight left Bogota 45 mins late, but then sat on the runway for 30 minutes. In Mexico City, it took 90
minutes before any luggage arrived. Upon missing the connection, they told me it was my fault, they offered
no compensation or accommodation in Mexico City, and suggested I purchase a new ticket. Finally, after 2
hours they agreed to issue me a new ticket. The flight itself was actually quite nice with a good meal and
friendly service.
Avianca customer review : 24 January 2012 by Hans Roloff (Germany)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Four flight segments all in Y-class, two pax, senior age. MIA-BOG and BOG-SCL. We picked them because of
convenient departure times out of MIA and due to a considerable price difference compared to LAN Chile.
All 4 flights - domestic and international - were in almost new Airbus A320 and A330 planes, thus
impressively clean. Departure procedures at MIA and BOG international airports were chaotic, the domestic
terminal in BOG plus the terminals in Cartagena and Santa Marta are acceptable. Inflight service is ok for the
domestic part - the service on international flights is probably the worst we have ever experienced. The only
thing they care about is selling onboard duty free items. If you want to save money, take Avianca into
consideration, their planes will still be pretty new in 2012 - if you want/need more quality and service, you
have to pay the higher fares of LAN!
Avianca customer review : 16 December 2011 by Richard Winger (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
There is actually one flight with decent business seats from BOG to JFK, that's AV 20/21 which uses an A330.
Very comfortable angled lie flats, with comfy blankets and pillows. The flight north is a late overnight, so
food is not a big issue. The flight south leaves early in the morning - make sure to eat something in the
lounge because both breakfast and snack are up there with the worst food I have ever tasted on a plane.
Avianca customer review : 30 November 2011 by Alex Michaels (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BUE-PTY. Arrived at Buenos Aires 5.30am for 7.30am flight and the line was unbelievable. Told by customer
services that the flight was delayed so not to worry about a 1 hour wait. When I started to ask her about our
connection being effected in Bogota she walked off saying she can't help. We went back 30 mins later and
there was no one helping out and only 2/3 desks open operating very inefficiently. The flight did leave late
and it took about an hour to dump our bags without any information, but once onboard it was good, new
seats, AVOD etc and the change over in Bogota was fine. FA's hopeless. I think it's worth paying extra for
reliability.
Avianca customer review : 28 November 2011 by Pedro Gil (Colombia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BOG-JFK in business class. Continue to use A320 on long haul routes which are flights of 6 hrs or more.
Business class seats on A320 are only adequate for a 3 hour flight because there is almost no recline or pitch
space. Food is the worst thing, 8 out of 10 dishes come with corn, bell peppers and inedible sauces. Planes
are new and staff do their job with a smile. Usually there are many delays in Bogota airport due to delays
from domestic destinations so I would not recommend for connections. None of the airlines that fly from
Bogota to US offer decent business class seats.
Avianca customer review : 4 September 2011 by G Kohen (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BOG-CLO in coach. New A318 with an exit row seat with the seat removed in front of me. Seat felt narrow, but
excellent legroom. No snack service offered, just a drink on the short flight. Check in and security was a breeze in
Bogota. All in a pretty good experience.
Avianca customer review : 8 September 2011 by S Miranda (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
IAD-BOG-GRU. There was bad weather in WAS so we missed our flight from BOG-GRU. They are not required to
give you anything except a flight to your destination in the case of an impossible connection. This being said, is
they paid for everything, 3 meals and a four star hotel. Their planes are nice, the service alright. They are a little
slow in the way they get things done, but other than their organization no bad comments, tickets are cheap, don't
expect the best luxury in Economy, but you get a good deal.
Avianca customer review : 2 September 2011 by Joel Perez (Colombia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Madrid to Cali, seats were comfortable staff pleasant and nice. A330 airbus is welcoming and the service onboard
was good. I flew from UK with a connecting flight in Madrid then on to Cali. Aircraft was on time. Menu was nice,
especially on flights going to Colombia.
Avianca customer review : 11 August 2011 by N Ocampo (Colombia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BOG-BCN-MAD-BOG with my two kids. A330-200 very modern, great entertainment system. Seats in Economy
are terrible for long-haul and the food was very poor. They were cheap tickets, though.
Avianca customer review : 5 August 2011 by Omar Reynoso (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LIM-BOG-MIA, round-trip. Service was poor, crew members did not smile during the flight, just when leaving the
plane. Food was not up to standard. We passed security in Lima with no problems, once we arrived in Bogota we
passed another security point even when we are on international connecting flights, and another one once you are
called to the waiting room, in addition they called my name to let me know I needed to open my luggage for a
random inspection. When I went with my keys, they could not find the luggage. On the plane I tried to watch a
movie but even with full volume on my speakerphones I could still hear the plane engines. I saw a bottle of 7-up in
beverage/food cart and asked for that, FA said that they did not have any but just coke or apple juice without
apologies.
Avianca customer review : 1 July 2011 by K Marshall (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Excellent airline. I flew with them between Bogota-Caracas-Quito-Bogota. Efficient and helpful staff. We were on a
rather tight connection in Bogota-Quito and the queue for the security, x ray machine etc. was such that we would
miss the flight. I approached a passing lady wearing an Avianca uniform and explained our predicament, within
seconds a military lady with rather large gun ran up to us screamed "Quito" and gestured us to follow her. We
were whisked to the head of the security queue and escorted to the gate where the ground crew were anxiously
scanning for us and on to the flight. Aircraft very clean and flight crew polite and efficient.
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