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Avianca Passenger Reviews and Avianca Customer Trip Reports



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Avianca Customer review :  15 April 2014 by M Gilfillan    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class round trip from LAX to SJO with layover in SAL. Flight to SAL and SJO were great. Service was good, food was good, seats were very comfortable. Coming back from SJO to SAL. Was delayed on the tarmac for a great while because there weren't enough buses to pick up the passengers. We had to wait until one was available. They packed the bus so full, that there wasn't enough seating for people who really needed it. We almost missed our flight from SAL to LAX. The flight from SAL to LAX was terrible. After lunch service, no one offered any subsequent drink service or snacks. The attendant was absent for most of the flight. Not the type of service you would expect. Coach received better service than we did in business class.



Avianca Customer review :  11 April 2014 by Alexander Eduard van Kessel    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid-Bogota-Neiva. Being a handicapped person, I mentioned this with the booking for assistance. The attendants were always on time with a wheelchair. Had a seat against the wall where the toilets are on an Airbus A330, lots of legspace and no need to walk too much. Very nice crew and flight attendants. Overall very pleasant flight and as a regular to Colombia visiting my parents in law, I always, when possible, book Avianca.



Avianca Customer review :  27 March 2014 by M Zane    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from LAX to San Salvador and then on to Lima, Peru. I thought the flight down was much better than the flight coming back. Got a special rate which was nice. Staff were excellent on my first flight and very helpful. Food was good as I am a vegetarian so requested special meal which was pasta, salad and a roll. Seats were very comfortable. Plane was on time and I had a short layover in San Salvador. The flight coming back was different. Food was a ravioli dish but it was too hot to eat and covered with too much cheese. I didn't eat it. Movie was a film which I had already seen. Had a 5 hour stopover in San Salvador and tried to get on an earlier flight. Was told that a change to the earlier flight would cost me a change fee and I did not want to do that so waited the 5 hours in San Salvador for the later flight. I would consider a flight again with this airline as overall I was very satisfied.



Avianca Customer review :  27 March 2014 by Rouvinski Vladimir    (Colombia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very satisfied with Avianca/Taca services Cali-San Salvador-Washington (IAD). Upgraded to Business Class as Avianca Elite Program member. New planes, amazing on time landing at IAD despite of an ongoing snowstorm in Washington Metro Area. Attentive flight attendants. Convenient routing from Northern South America to North American destinations via Avianca's Central American hubs.



Avianca Customer review :  22 March 2014 by Adam Miller    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew 3 times during the last 3 weeks with Avianca. First from Sao Paulo to Salvador de Bahia. Check in at GRU was friendly and efficient. Getting to the departure gate was complicated, the gate was changed twice and the final gate had another city and flight listed. All this may be the problem with GRU airport. The next was from Rio to Bogota. An International flight where a light breakfast was served about an hour after take off and then nothing, not even water. You had to ask for water to the sullen stewardess at the back of the plane. It was a 6 hour flight. The flight today was from Bogota to Cartegena. Avianca has a dedicated terminal which was very busy but efficient. All 3 flights left between 20-30 minutes later than scheduled. The staff decidedly looked away when you were boarding, probably anxious that you may ask a question. Other passengers were on my allocated seat on two flights, and I had to engage with them, whilst staff looked away. Perhaps it's the local way. The plus was new Airbus jets 320 and 319.



Avianca Customer review :  18 March 2014 by R Shumann    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-BOG-IAD. A319 in economy, both flights on time with meal and snack on each flight. Food was nothing special but at least was available. All seats had large screens and wide selection of IFE. Much better flight and service than US-based carriers to South America.



Avianca Customer review :  17 February 2014 by Virginia McEwen    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently took a trip to Colombia, Jan 22nd 2014, Flight number 9754. This was the best airline for courtesy, service, comfort and looking after your needs. I would definitely fly this airline again. Adds to the experience when your comfortable on an aircraft.



Avianca Customer review :  10 February 2014 by Andrey Gerasenkov    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-SAP-RTB-SAL-JFK on A320's and ATR-42's. The Airbus on JFK-SAP and SAL-JFK legs were extremely new, built in 2012 according to the boarding door plaque, very quiet, with mood lighting, individual IFE. The legroom is about 31 or 32", so if you are a long-legged individual, consider getting an exit row seat or fly business class. Very comfortable flight both ways. Complimentary food and soft beverages were served by very nice smiling stewardesses. ATR-42's were pretty old but they have better leg room and despite moderate turbulence over the Honduran mountainside refreshments were served. This was my third time traveling this route, and I will continue to choose Avianca as long as they offer competitive fares.



Avianca Customer review :  7 February 2014 by S Brandt    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid-Bogota-Cali and return: Skytrax rates Avianca with 3 stars, I think this is realistic. Long haul flights: Food average, nothing special, average portions. They only offer drinks during the meal service. If you want something to drink, you have to go to the galley. Flight attendant button is only to be used in "emergencies", I was told! I could not go to the galley because of the sleeping passenger next to me, I was really thirsty and a half full glass of water was brought to me in a rude way. Inflight entertainment often breaks down, movie selection ok. Seat pitch really limited. Airbus relatively new but not really clean. The toilets were not cleaned during the flight. Flight attendants disappear for the most time of the 10 hour flight. For the relatively high ticket prices bad value for money, compared e.g. to the star alliance partner LH. Domestic flights both on time but mediocre service. Very limited drink service on board (bad coffee - a shame of a Colombian airline), no snack served. Staff smiling, but in my opinion it is a false friendliness. English announcements hard to understand, English skills, also in Bogota airport, depending on the employee, limited. International concourse in Bogota improved a lot, but you always have to be bussed to the domestic Puente Aereo Terminal which costs time and is no well organized. Next time I will use a different carrier, at least for the transatlantic sectors.



Avianca Customer review :  7 February 2014 by T Hirschelmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-SAL-GYE-LIM-BOG-SAL-EWR in the promo fare of Avianca, flew 6 times in one week. Although the ticket was very cheap and I did book lowest economy fare, as a Gold Member of Star Alliance I was upgraded twice to Business Class. All planes on that trip were brand new, EWR-SAL an Airbus A320. Seats in Economy were comfortable, in Business there were relaxing recliners with a footrest. The individual inflight entertainment has a huge selection of great Movies and TV shows in Spanish, English and Portuguese. Food in both cabins is good and fresh. Service is excellent. Friendly and helpful crews. The Airports I did visit are world class and lounges for Business and Gold members offer free drinks and food. The brand new Bogota Avianca lounge is impressive.



Avianca Customer review :  29 January 2014 by Ben van Groeningen    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We (myself, my wife and 2 grandchildren) traveled from Bucaramanga to Amsterdam, the larger part of the flight, from Bogota to Barcelona, was made in an excellent A330. The flight from Bucaramanga was made with an A320, the food and beverage are pretty good. the only regret I have is that they serve beverages only during meals. My wife and I travel yearly at least once to Colombia and the last few years we always use Avianca as carrier.



Avianca Customer review :  13 January 2014 by Bertil Postema    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Panama to Bogota in a brand new Airbus A320. I was really surprised by the comfort in economy class. Own AVOD. Very nice staff and excellent food and beverages.



Avianca Customer review :  29 December 2013 by Rose Marie Loria    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrival at San Salvador on December 3/2012 from Toronto was less than standard. We were deplaned in the middle of the runway and cramped on a substandard bus which did not moved for a long while. Personnel at the gate were very unhelpful and displayed an unusual unfriendly attitude forgetting customer service is pivotal in this kind of industry.



Avianca Customer review :  29 December 2013 by D Ashe    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SJU-BOG-CLO, 12/20/2013, Flights: AV259, AV73 (missed). With over 4.5 million miles flown, I have experienced all types of airlines and routes. None, however, match Avianca in sheer mediocrity. Our issues began with their phone reservation system, we made some changes that were never registered when we arrived to check in. Our flight connected through BOG but the check in person did not know whether or not our bags would go through. She said "ask in BOG". Ok. Our flight was 1 hour and 40 minutes late, so we missed our connection. No one from Avianca was there to greet connecting passengers. No information. In customs we were told by one Avianca person to wait for the bags, then another to go to the connecting flight area. We had three possible connecting times, but their poor handling of passengers made us all miss them. Turns out the bags were not checked through but my wife found them an hour later in the carrousel. We spent the night in Bogota paid by Avianca and then proceeded the next day, chaotic conditions throughout. Never again. All flights miss timetables, but it's how the situation is handled where the good are separated from the bad. Avianca doesn't even make the "bad" category. Their fleet is modern Airbuses, but the pitch is so tight that forget using your laptop to work on the plane if the person in front reclines. So that's bad, too. Avoid this airline.



Avianca Customer review :  5 December 2013 by Denise Goodfellow    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Bogota to Manizales just a few days ago. The aircraft appeared brand new, and was very clean and comfortable. The staff were most professional and the service (not much as it was such a short flight), was more than adequate. The only problem was the Manizales airport which is often covered by thick cloud, and therefore closed because the pilot has to land by sight. Instruments are definitely needed! I wasn't paying for the flight so cannot comment on value.



Avianca Customer review :  14 November 2013 by J Grant    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

San Jose to San Salvador and to Belize City. We were greeted with friendly smiles and offered sparkling wine or orange juice or water. The staff was impeccable, and service first class. Avianca use porcelain dinner wear, glass, and linen etc. Just try getting sparkling wine on any US Flight.



Avianca Customer review :  31 October 2013 by M Chia    (Malaysia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bogota to Rio in business class. Seat is sit up type for overnight flight. Very uncomfortable. Shower unavailable despite new lounge. Check-in was badly handled by a zealous but poorly trained staff.



Avianca Customer review :  26 October 2013 by Julie Grogan    (Peru)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I moved to South America 1 month ago, I have taken 4 Avianca flights to Chile and Argentina but the one last Sunday from Argentina to Lima was a disaster, no air-conditioning so it was really hot, the meal of chicken was so salty it was not possible to eat it, they insulted us by putting 2 kids movies on back to back on an evening flight full of adults. It was miserable and never want to take a flight like that again! The crew were not pleasant. I felt they had no regard for customer service.



Avianca Customer review :  14 October 2013 by Jaime Pava    (Colombia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BOG-MAD-BOG. Both legs on Business Class. Comfortable VIP Lounges both at Eldorado and Barajas. Priority Boarding worked perfectly. Welcome champagne and peanuts were delicious. Although the seat is not fully flat, 170, it was very comfortable and I was able to sleep during almost all the journey. Food was delightful and the coffee was simply great. Staff smiled all the time and were very attentive at all times. They voluntarily brought you cookies and other small meals at different times of the flight. Flight arrived on time and the luggage was priority. Great Choice.



Avianca Customer review :  1 October 2013 by K Luckert    (Costa Rica)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took several legs. SJO-SAL-UIO-LIM-CUZ-LIM-SJO. ALL flights on time. Sufficient staff at the airports to keep the check-in lines short. Never had to wait longer than 5-10 min. Ground crew as well as flight crew friendly and efficient. They give you the feeling that you are a guest and not just a pax. Decent on-board service on mainly brand-new airbus aircraft. The brand new ones have 'mood lightning' in the cabin which is very nice on night flights. Decent on-board service. Even on a 1hr-flight they serve a small snack and beverages for free incl. alcoholic drinks. Full meal on the 2hr flight UIO-LIM. Food quality is nothing fancy but it's ok. In theory they offer also a free in-seat entertainment system. However not all aircraft are equipped with it, even not some brand new ones. On the 2 legs where it was existent it was out of order. Here is room to improve and provide the same standard at least on flights over 2 or 3 hrs. So if you need entertainment bring your own or a good book since you don't know what you get. Overall a pleasant experience and I will fly Avianca again.



Avianca Customer review :  30 August 2013 by J Campos    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-BOG-JFK, all A330-200. First time flying AV. Pleasantly surprised with comfortable seating in business and VOD (heard other negative comments on the same flight using the smaller A319). Meals were satisfactory for the flight as both flights were red-eyes and full. Flights arrived on time, and El Dorado Airport (BOG) is a convenient airport to connect (although I spent two-days in Bogota for business). Business class lounge is large, comfortable and offers subdivided room for a more intimate feel. Appetisers were abundant as were beverage selections. Will fly them (although will fly LAN next to compare).



Avianca Customer review :  25 July 2013 by Frank J Epple    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-BOG-MEX - good performance, GRU-BOG on A330 and BOG-MEX on A320, both with good seating and individual IFE. Food and beverages fine, friendly competent crew. BOG-MEX with quite a delay as some luggage had to be unloaded, officially missing passengers but from what was unloaded more likely wrong freight. Check-in in Bogota was one of the longest I had in many months, despite only baggage drop! If my check-in time was typical you should calculate some 60 minutes!



Avianca Customer review :  24 July 2013 by Juan P Reyes    (Colombia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOG-MAD business class. Flight on time, nice amenity kits and average welcome drinks. Very poor catering and wine on offer.



Avianca Customer review :  22 July 2013 by Roger Stone    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SCL-BOG-SCL with side travel to San Jose on TACA. Excellent flights on Avianca with superb service, food and wines on modern A330s. Unfortunately Avianca do not have a business lounge at Santiago (which took me an hour to discover). However, Avianca's lounge at their home base of Bogota is very good and an interesting location in Bogota's modern terminal. The cabin crews' uniforms are quite stunning!. I recommend this airline for travel through and to South America.



Avianca Customer review :  16 July 2013 by J Caraball    (Chile)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from SCL to MAD via BOG - Airbus 330. The service was superb. Food is good. Not as many wines as on LAN, but I paid one third of what LAN charges on the same route same dates. Seats are very good, even though not fully horizontal. Good headphones. Some of these planes have good space for carry on baggage, others are way too small. Their frequent flyer program is very good. Some nice details are the flower they put on the meal tray and the a small package of Colombian coffee they give you as a present to take home.



Avianca Customer review :  12 July 2013 by David Graubard    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early June flew Avianca #24 from LIM to BOG. Nice A330 widebody which always makes the flight better. Boarding was delayed and once they called the flight it didn't matter which cabin you were in - people flooded the gate. Once on-board it was smiles from the flight attendants. Pillows and blanket on each seat. Flight was full - drink run and dinner served. Food was good and watched movies and TV shows on their great entertainment system. FA's came around multiple times with water - and always friendly. Landed in BOG during a rainstorm - parked on the tarmac by the cargo area. Had to be bussed across the airport (took 25 minutes cramped in the bus) - immigration was quick and bags came out rapidly. Overall very impressed with Avianca and would fly them again.



Avianca Customer review :  10 July 2013 by Graeme Wilson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown several flights with Avianca - within Colombia (Bogota, San Andres, Cartagena) and international (Bogota-Madrid). Planes have always been clean, food has been good and flights on time. On all flights, domestic and international, the turn out of the crew has been exceptional, immaculate uniforms and grooming - A sense of pride which is something that I see less of in European and American Airlines that I have flown with these last years. Only issue I have had was being turned out of the emergency exit seat on a domestic flight when the crew member briefing me on the emergency procedure for that row discovered I didn't speak Spanish. Since most the passengers did not speak English, there was not much I could say really. Of all options available from London to Bogota (and that's quite a few but none direct unfortunately), Avianca from Madrid is my preference. A good all round airline with exceptional crew turn out and service in my experience + prices are good.



Avianca Customer review :  24 June 2013 by J Garcia    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-BOG on May 11, BOG-MIA on June 11. On time departure, A330 very comfortable. Great inflight entertainment. Food was good. The best of all, the price I paid, only $303 for a round-trip. Overall good and professional service, both at check in and onboard.



Avianca Customer review :  22 June 2013 by J Bacallado    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AV93, CUR-BOG. Check in ok. Boarding by rows on time, FA welcoming and nice. On boar A320 comfortable seating, good seat pitch. Only 1.5 hr flight, served snack and drinks. Early arrival at Bogota. The only negative comment on the disembark, by buses (old ones, uncomfortable, long waiting and way to the terminal). Once cleared immigration, luggage on belt fast. Good quality airline.



Avianca Customer review :  22 June 2013 by M Martinez    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been flying with Avianca from Washington DC to Bogota since they opened that route. I always had a good experience with them and the service has been pretty good. The only complaint I have is how high their rates have been lately. I think they need a competitor "soon" with direct flights from WAS to BOG. I used to go to BOG twice a year to see my family, but with those rates now, it is just getting difficult.



Avianca Customer review :  11 June 2013 by German Sahid Garnica    (Colombia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

San Jose to Bogota on board an Airbus 320. Flight departed on time. I was impressed with Avianca because they offer a full lunch meal for a flight lasting only One hour and fifty minutes. Crew were very helpful with passengers and very professional in their work.



Avianca Customer review :  27 May 2013 by K Williams    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the latest airline to offer domestic flights in Brazil. The fleet is modern. With A320 and A319 aircrafts. I flew from Sao Paulo to Natal and back, both flights involving a change in Brasilia, all 4 fights were full, the seats were equipped with seat back video, and a snack and drinks were offered on all sectors, the cabin crew were very smart and professional and there was nothing to fault. All in all a good experience on a very well run airline which was a joy to fly, forget TAM or GOL try Avianca if they fly where you want to go, you will not be disappointed.



Avianca Customer review :  22 May 2013 by R Winger    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Waiting for AV 21 from JFK to BOG in the barely acceptable Swiss lounge AV is using at JFK. 3.5 hour delay. These things happen, though this particular flight is late out of BOG 28 of 30 times (I tracked last month) and 12 out of 30 times so late that the return from New York has to be pushed back. AV personnel of course calls every delay an "unusual, regrettable incident" but after a couple of years lies wear thin. Isn't it time that management create a schedule which can actually be completed? In the meantime, I will take AA whenever I can. Better a predictable layover in MIA than AV's amateur act (not to speak of the consistently ghastly food on this run).



Avianca Customer review :  21 May 2013 by B Hawke    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew 4 flights with Avianca throughout Colombia (BOG/MED/CTG/BOG) and was a pleasant experience on every one. Check in was a breeze and all flights departed on time. Quite comfortable on board and staff were very accommodating. On one flight to Costa Rica I was delayed a day due to not having my yellow fever certificate with me. Check in staff at Cartagena were more than understanding and helpful of the situation. For the price I paid it's the best value airline I have flown. Other people have had problems accessing cheap flights with a foreign credit card but with a bit of research I found a way to access them.



Avianca Customer review :  22 April 2013 by Davide Greco    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOG to ADZ (San Andres Isla) on March 31st and back on April 4th: everything went smoothly, flights on time operated by nice and new planes with comfortable seats and good service delivered with a smile. Both A320 had the personal TV screen which is not common on a less than 2hr flight and a good entertainment system (suffering some rebooting problems during the return flight). Tickets not very cheap though (USD 900 for two persons) but very close to the only two competitors available for this route (LAN and COPA). The only problem with Avianca national flights is the Puente Aereo terminal they use in Bogota, kind of small and overcrowded building while the brand new international terminal (El Dorado) is a state of the art facility. Will surely consider to fly again with them in the future.



Avianca Customer review :  22 April 2013 by G van der Boon    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18/3/2013, BCN-BOG-PEI. Easy check in at BCN airport, smooth boarding and reasonable comfort seat on A330. Transfer in Bogota without complications to flight to Pereira on A321. All on time. Inflight entertainment is very good, meals basic but okay. Friendly staff. 2/4/2013, PEI-BOG-MAD, checked in too late to have baggage labelled to Madrid, had to collect baggage in Bogota and check them in for flight to Madrid. To have this done you need to be there 3 hours before your flight leaves. Bogota is airport is very efficient, checking in baggage was done quick. Worth doing this option as to wait for 3 hours on flight at Pereira airport. Flight to Madrid, left and arrived on time. Good service, will definitely fly Avianca again. Very good value for money.



Avianca Customer review :  15 April 2013 by Pasquale Iannelli    (Spain)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-BOG, business class. Cheaper than Iberia, sometimes much cheaper. Overall, not bad, but certainly does not let you feel "special" as when flying with the Middle East companies. Food is good. Staff are kind, but not attentive. Don't provide pyjamas. Food is served in trays and the table is not laid for you, they will just give you a set of cutlery. Linen are cheap quality, not sure if it is cotton. In the bathroom, low quality paper towels. Toothbrush is in two pieces and is uncomfortable to hold. No razor nor shaving cream. Only a dozen films to choose from.



Avianca Customer review :  15 April 2013 by J Mejia    (Colombia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bogota to Neiva, and the Fokker 50 turboprop-powered plane was noisy. The views of the Andes were excellent though. The drinks were good but the coffee was not very tasty, which is odd for a Colombian airline.



Avianca Customer review :  5 April 2013 by Cesar Figueroa    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to BOG on March 19th in Business class. Check in was quick, however, made to wait in a long line before being let into the dedicated business class line. Directed to the Swiss Airlines Lounge which is nice enough. Onboard, everything was great. Flight attendants were nice and helpful. The toilets were clean and usable. Seat (1K) was comfortable enough but they should definitely have the option to lie flat for longer flights. Gave us amenity kits which contained L'Occitane products. One of the biggest selling points for Avianca is their Inflight Entertainment System. Served breakfast shortly after take off and it was rather good but afterwards flight attendants disappeared until one hour before landing. I would expect to be offered drinks or other services in between. Arrival had no issues and the new international terminal in Bogota has made a huge difference for international travelers since the building is comfortable, making visitors feel welcome. Hopefully, they will continue to improve their service.



Avianca Customer review :  2 April 2013 by P Lauffer    (Ecuador)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mar 12 from UIO via BOG and MAD to ZRH in Economy. Flight from BOG to MAD was on AV 26, with an Airbus 330-200. My aisle seat was very comfortable, and fortunately I brought my own entertainment for the flight, because in-flight entertainment from Avianca is very basic. The worst was the service and the quality and quantity of the food. The stewards were never seen in the cabin except during the meal distribution. During the flight we got two small hot meals which were both poor in quality. I had much preferred a single, but better quality hot meal, and before the landing a small snack. I got a cheap ticket on Avianca, for this reason I don't complain, and next time I will bring food for the flight. Avianca is fine if you can get a really cheap ticket from Colombia to Europe.



Avianca Customer review :  18 March 2013 by Maria Carmen Bazurto Roldán    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Madrid via Bogota to Cartagena on March 10. Check-in staff at Madrid unfriendly, I had only one bag with 23.8 kg and they made me remove exactly 0.8 kg, otherwise I had to pay baggage excess. Departure on time, but flight turbulent. No information that flight would be one hour longer than expected. Seat pitch poor. Food okay, nothing special and small portions. Due to turbulence, no drinks were served, but we were not able to stand up due to seat belts sign being on for almost 8 of 11 hours flight. Dinner served before landing but in such a rush, only water was served with it. Change of plane in Bogota, change to domestic terminal with bus, due to delay - less than an hour to reach the flight. Connecting flight on time, crew a little bit arrogant and poor English skills. No food served on one hour flight! Only some coffee, cheap juices, or water. Positive: in seat screens even on the domestic flight, but don't need this really. Bag did not arrive and had to pick it up at the airport, no delivery to hotel offered!



Avianca Customer review :  13 March 2013 by Trevor Smith    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MAD-BOG-PEI (return) 29 Jan and 6 Mar 2013. Suitcase checked straight through to destination both ways, no customs check in Colombia. Departure level of new Bogota airport now operational and efficient. Uncomfortable 2-hour queue to have case contents briefly checked in Pereira airport on return leg. No electric fans or air-conditioning in the humid airport. Presented with another passenger's boarding card PEI-BOG and a surly attitude for the correct exchange. Bogota airport shop prices extortionate. LHR-MAD sector on Iberia: must pay for any food and drink. I had pre-booked special meals 6 weeks earlier BOG-MAD. Once on board the cabin crew made absolutely no effort to identify myself as recipient, as had been my experience on many Europe - Far Eastern trips. It was a night flight with evening dinner and breakfast being served. On deplaning the chief steward showed me the diet printout with my correct name and seat number, being one of only three, and admitted it should have been served. Stewardess on my section claimed I had been 'asleep'.



Avianca Customer review :  25 February 2013 by J Tydeman    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took various international and domestic flights with Avianca in February and was mostly very impressed. Good IFE, fairly good food and quite helpful cabin crew (though not entirely smiley). Even had IFE on jet-based domestic flights so was able to keep entertained with Solitaire! Seating very comfortable on domestic legs, but tight on international flights. Competing with Iberia probably keeps standards low on flights out of Madrid. Most flights on time though on two of the domestic flights, one of our group's luggage went missing (though was sent on soon after). Am not convinced we will be able to check in online for our Cartegena to Bogota to Madrid flights but we will see and I will review those legs separately.



Avianca Customer review :  4 February 2013 by Gustavo A Tamayo    (Colombia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good service. BOG-JFK-BOG. Aircraft A330 brand new. Crew members very helpful and polite. Food was good. Business class seats very comfortable and on board service very good. Check in at the counters fast and efficient. I have flown other airlines all over the world but this one is for me among the best in the scale of services they offer.



Avianca Customer review :  30 January 2013 by Luc Mellaerts    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SDQ-BOG-CCS-BOG-SDQ. A320/330, Business class. A320 interior clean and comfy. A330 worn out and 170 degrees flat seats, not important on 1.5 hr flight. Food is not the best. Only one choice, pasta on all sectors, no wine or spirit list. Crew polite but not really interested and very poor English. As far as lounges are concerned its a farce. The Bogota lounge is a section of the departure haul. No wine, no spirits, a few cheap sandwiches and a little fridge with a couple of beers. The fridge was locked and does not unlock till after 4pm. Unbelievable. CCS - no lounge. Will not use them anymore.



Avianca Customer review :  23 January 2013 by Davide Greco    (Italy)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 legs with them: UIO-BOG (operated by AeroGal) and BOG-MDE-BOG. Everything okay in the air with nice planes (A320), smiling crews and overall a good service. Late arrival in Medellin due to foggy conditions. Problems start on the ground: I had to change my return ticket from Medellin and this was easily done in less than 5 minutes, but, was told, I should pay the USD 40 modification fee in Medellin. Upon arrival in MDE I directly went to the ticket counter in the departure hall. After one hour in line I decided to leave. Later in the afternoon I found another Avianca office in Medellin - another 45 minutes before I could talk with an employee. My simple operation took 20 minutes. Never had such an experience before with any of the many airlines I have flown . My final rate is 8 for the air service and 3 for the ground service, that they should absolutely improve or they are going to loose many customers, including myself, in the future.



Avianca Customer review :  7 January 2013 by Michel Perrin    (Brazil)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SSA-SDU on Friday Jan 4. Brand new A320. Great IFE for a 1hr 40 min flight. Hot sandwiches. Good beverages. Smiles from the crew. Expensive ticket but much cheaper than the competition.



Avianca Customer review :  12 December 2012 by Jose Mauricio Montoya    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK-BOG-GRU on an Avianca's A330 and other then the fantastic fare, appearance of the aircraft, and warm attitude of the crew, it is not worth flying Business Class. The seat is extremely uncomfortable if you try to sleep and the lack of international standards in service, makes you wonder why didn't you fly coach! Again, the crew cannot be nicer, but their disregard for the basic concepts of business class service could be amusing if they did not include things such as not picking up glasses before landing and the way they serve meals.



Avianca Customer review :  16 November 2012 by N Junzo    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BSB-GRU in A320. No thrills, reasonable legroom, good individual IFE system for a domestic route. Would be a good option if the company had a more robust network and consistent and reliable services.



Avianca Customer review :  15 November 2012 by S Ramirez    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cali-Bogota-Barcelona. Disappointed by Avianca this time. Check-in at Cali airport chaotic, extremely slow service and employee at counter robotic. Changed our previous pre-selected seats without comment. Cali-Bogota delayed 30 minutes, arrival at Bogota at domestic Puente Aereo. 20 mins waiting time for bus transfer to international terminal. Fortunately we had 3.5 hrs connecting time, less is too tight! Long queues at emigration. Plane Bogota-Barcelona full. New A330-200 but not very well maintained - seats and carpet had stains, trash in seat pocket. Some staff friendly, others were not and uninterested. No help placing handbags in the bins. Inflight service mediocre. Food quality bad (chicken was dry and rice tasteless), only plastic cutlery. Beverage service average. Poor headphone quality and also uncomfortable, so it was not a great entertainment experience. Recommend to bring own headphones. After meal service crew disappeared, drinks only upon request during the night. Very bad breakfast before landing served in a hurry 1 hour prior to land, coffee was a shame for a Colombian airline. Seats uncomfortable for such a long flight. Entertainment box under the seat took me precious legroom. Staff at de-boarding tired and not so friendly. All in all, average experience, imagined service and comfort would be better. Customer service and food quality and quantity should be improved.



Avianca Customer review :  12 November 2012 by A Vasquez    (Colombia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BOG-MAD and BCN-BOG, Business cabin both ways, on time, excellent service by very nice flight attendants, good food. Very satisfied by their quality.



Avianca Customer review :  5 November 2012 by Juan Acosta    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-BOG-Bucaramanga (round trip). Trips went fine with the exception of a 3 hr delay going from JFK-BOG and had to take the 5pm plane to Bucaramanga, the trip back home was better than last year! Both flights on time, food great and staff friendly and helpful!



Avianca Customer review :  30 October 2012 by A Pernett    (Colombia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BAQ-MEX. With one stop in BOG to change planes. A319 from Barranquilla (BAQ) to Bogotá (BOG). Quick flight, nice service, only beverages in that short flight. Arrived to Bogotá, Puente Aéreo is a chaos. Connecting flight on time. Long queue in emigration but not so annoying. Staff friendly on gate. Inflight service attentive and nice. Lunch was delicious with a good selection of beverages and coffee. The only drawback was IFE, not good sound. Seats must improve for a flight of 4 hours. Will use them again.



Avianca Customer review :  13 October 2012 by J Reyes    (Colombia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

J Class flight BOG-BCN. New aircraft (A33-200), good seating although not lie-flat, nice comforter but tiny economy class-like pillows. Crew helpful and attentive, offered preflight drinks (a decent Chilean sparkling and coconut lemonade), good quality amenity and sleeping kits, and food and beverage menu The only disappointment was food. Very poor sausage canapés and shrimp "ceviche", and as a main course, a horrible dish of chicken legs in a kind of passion fruit sauce, or a hard, over-cooked pepper steak. Good beverage offer, the wine list has improved. Overall, a nice and very punctual flight.




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