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Avianca Passenger Reviews and Avianca Customer Trip Reports



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Avianca customer review :  29 August 2012 by Giuseppe Sironi   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

We flew from Orlando to Rio de Janeiro with a change of planes in Bogota. In Orlando the business check in counter had no attendant, so someone from the economy class came to assist us. We were also told that there was no business lounge in the terminal. Seats on the A319 did not recline and the food and beverage were of mediocre quality. We arrived in Bogota and the VIP business lounge was almost full. Very poor quality food being served and in the male toilets one was out of order and the other was filthy so I used the toilet outside the business lounge. The flight from Bogota to Rio was on the same kind of plane the A319: no decent reclining seats and the most annoying announcements that lasted all night long and did not allow you to sleep. They even woke us up in the middle of the night reminding us that you could not use mobile phones on the plane.


Avianca customer review :  2 August 2012 by L Morgan   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GIG-GRU: It's a shame Avianca aren't more of a presence in the Brazilian market; for this short hop I paid just over 25 one week before travel - far less than TAM, Gol, Webjet and Azul were all offering - and this included a 25kg piece of hold luggage plus food/drink on a flight little over 40 minutes. Possibly the fastest check-in, security and boarding I've experienced and a more generous amount of legroom than other carriers. We got an old Fokker 100 on this route, which despite showing a few signs of its age was very comfortable and smooth throughout. The cabin crew were all smiley and pleasant and served everyone promptly, and we were reunited with our baggage all of 10 minutes after getting off the plane. A flight this long usually isn't worth writing about but if you're travelling domestically in Brazil, check them out!


Avianca customer review :  16 July 2012 by G Sahid   (Colombia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BCN-BOG: Great service in flight, we left on time from Barcelona and arrived early to Bogota. The plane A330 was in immaculate condition. Throughout the whole flight, there was open bar in the rear part of the plane. Meal was good and the great service by a friendly crew.


Avianca customer review :  16 July 2012 by A Telega   (Poland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOG-MDE, PEI-BOG, BOG-MDE, MDE-BOG - All flights excellent service. Especially after a long haul flight from Europe with Iberia. Beverage and snack offering very good compared to European connections. Very friendly staff even though some didn't speak English. I would strongly recommend.


Avianca customer review :  14 July 2012 by T Patrick   (Hong Kong)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Medellin to Cartagena business class. Quick check in and near security. Good bag allowance. Upgraded at gate, drinks service on short flight. Great seats and all announcements in Spanish and English. Much better that any USA carrier, would compare with a good BA flight.


Avianca customer review :  27 June 2012 by Ron Kuhlmann   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BOG-PTY-BOG. Out in C back in Y. I had never flown AV before but found the service and aircraft configuration to be far better than anticipated. In C, the seat is comfortable and has an adjustable leg rest in addition to the recline - a feature usually found only on long haul aircraft. The IFE array in both cabins was extensive and included USB and power at every seat as well as video on demand. In Y the seats also had footrests. The service was excellent and the food was tasty. From my point of view, quite an undiscovered gem.


Avianca customer review :  25 June 2012 by Toni Nephew   (Brazil)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SSA-GRU: Excellent airline. New Airbus A-320 with a very good entertainment system for a 2.30 flight (individual screens). Captain kept making announcements about the weather conditions and the flight path. Check-in in Salvador quick and efficient. Avianca is the best domestic airline in Brazil. It's a pity they're still small and lack of more options.


Avianca customer review :  28 May 2012 by G Kelly   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew BOG-CTG-BOG-ADZ-BOG. Very reasonable fare considering the journey was booked the night before travel. Very comfortable planes with inflight entertainment offered even on short journeys. Soft drinks and a small snack served. CTG-BOG flight was delayed which meant we missed the BOG-ADZ flight, Avianca provided lunch and put us on a flight a couple of hours later that afternoon.


Avianca customer review :  23 May 2012 by P Mayne   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

I spend a lot of my time travelling on business in Colombia. Ecuador and Chile. I fly nearly exclusively Avianca and although the airline has its faults I think it provides an excellent balance of service and cost, in particular when compared with US airlines flying in the region. Expect a lot of queue jumping and some confusion in particular at Bogota airport. The equipment they fly is up to date and if delays ensue one needs to take into account the prevailing weather conditions in the region. Inside, the cabins are good and for the most part the inflight service fine - sometimes though you do run into 'lazy' crews. If there's one bad thing it's the food. In business it isn't 'C' class quality. Pricing is good as is the LIFEMILES program.


Avianca customer review :  10 May 2012 by Vladimir Rouvinski   (Colombia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Original itinerary CLO-LIM-EZE cancelled because of the weather conditions, as Avianca Elite member, I was given upgrade with a new itinerary CLO-BOG-EZE. Usual delays and dirty interiors at El Dorado Bogota, but it is not the fault of the airline. Very nice business class section on board of A330. Seats are very comfortable and easily can be turned into almost flat bed. Big screens with a decent choice of recently aired movies. Welcome champagne is offered on boarding as well as amenities such as better-than-usual headphones. Colored menu is given with an interesting choice of meals. A number of cocktails offered with good wine as well. Food is tasteful and served beautifully. Shortly before arrival, another meal is offered. Overall excellent.


Avianca customer review :  25 April 2012 by J Furhman   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Ticketed by Avianca to go Bogota-Mexico City, connecting onto Aeromexico to Los Angeles. I had 2.5 hours to make connection in Mexico City. Physically not possible to arrive in Mexico City, go through immigration, get luggage, clear customs, change to the other terminal, check-in for new flight in that amount of time. Flight left Bogota 45 mins late, but then sat on the runway for 30 minutes. In Mexico City, it took 90 minutes before any luggage arrived. Upon missing the connection, they told me it was my fault, they offered no compensation or accommodation in Mexico City, and suggested I purchase a new ticket. Finally, after 2 hours they agreed to issue me a new ticket. The flight itself was actually quite nice with a good meal and friendly service.


Avianca customer review :  24 January 2012 by Hans Roloff   (Germany)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Four flight segments all in Y-class, two pax, senior age. MIA-BOG and BOG-SCL. We picked them because of convenient departure times out of MIA and due to a considerable price difference compared to LAN Chile. All 4 flights - domestic and international - were in almost new Airbus A320 and A330 planes, thus impressively clean. Departure procedures at MIA and BOG international airports were chaotic, the domestic terminal in BOG plus the terminals in Cartagena and Santa Marta are acceptable. Inflight service is ok for the domestic part - the service on international flights is probably the worst we have ever experienced. The only thing they care about is selling onboard duty free items. If you want to save money, take Avianca into consideration, their planes will still be pretty new in 2012 - if you want/need more quality and service, you have to pay the higher fares of LAN!


Avianca customer review :  16 December 2011 by Richard Winger   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

There is actually one flight with decent business seats from BOG to JFK, that's AV 20/21 which uses an A330. Very comfortable angled lie flats, with comfy blankets and pillows. The flight north is a late overnight, so food is not a big issue. The flight south leaves early in the morning - make sure to eat something in the lounge because both breakfast and snack are up there with the worst food I have ever tasted on a plane.


Avianca customer review :  30 November 2011 by Alex Michaels   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BUE-PTY. Arrived at Buenos Aires 5.30am for 7.30am flight and the line was unbelievable. Told by customer services that the flight was delayed so not to worry about a 1 hour wait. When I started to ask her about our connection being effected in Bogota she walked off saying she can't help. We went back 30 mins later and there was no one helping out and only 2/3 desks open operating very inefficiently. The flight did leave late and it took about an hour to dump our bags without any information, but once onboard it was good, new seats, AVOD etc and the change over in Bogota was fine. FA's hopeless. I think it's worth paying extra for reliability.


Avianca customer review :  28 November 2011 by Pedro Gil   (Colombia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

BOG-JFK in business class. Continue to use A320 on long haul routes which are flights of 6 hrs or more. Business class seats on A320 are only adequate for a 3 hour flight because there is almost no recline or pitch space. Food is the worst thing, 8 out of 10 dishes come with corn, bell peppers and inedible sauces. Planes are new and staff do their job with a smile. Usually there are many delays in Bogota airport due to delays from domestic destinations so I would not recommend for connections. None of the airlines that fly from Bogota to US offer decent business class seats.


Avianca customer review :  4 September 2011 by G Kohen   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOG-CLO in coach. New A318 with an exit row seat with the seat removed in front of me. Seat felt narrow, but excellent legroom. No snack service offered, just a drink on the short flight. Check in and security was a breeze in Bogota. All in a pretty good experience.


Avianca customer review :  8 September 2011 by S Miranda   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

IAD-BOG-GRU. There was bad weather in WAS so we missed our flight from BOG-GRU. They are not required to give you anything except a flight to your destination in the case of an impossible connection. This being said, is they paid for everything, 3 meals and a four star hotel. Their planes are nice, the service alright. They are a little slow in the way they get things done, but other than their organization no bad comments, tickets are cheap, don't expect the best luxury in Economy, but you get a good deal.


Avianca customer review :  2 September 2011 by Joel Perez   (Colombia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Madrid to Cali, seats were comfortable staff pleasant and nice. A330 airbus is welcoming and the service onboard was good. I flew from UK with a connecting flight in Madrid then on to Cali. Aircraft was on time. Menu was nice, especially on flights going to Colombia.


Avianca customer review :  11 August 2011 by N Ocampo   (Colombia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

BOG-BCN-MAD-BOG with my two kids. A330-200 very modern, great entertainment system. Seats in Economy are terrible for long-haul and the food was very poor. They were cheap tickets, though.


Avianca customer review :  5 August 2011 by Omar Reynoso   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LIM-BOG-MIA, round-trip. Service was poor, crew members did not smile during the flight, just when leaving the plane. Food was not up to standard. We passed security in Lima with no problems, once we arrived in Bogota we passed another security point even when we are on international connecting flights, and another one once you are called to the waiting room, in addition they called my name to let me know I needed to open my luggage for a random inspection. When I went with my keys, they could not find the luggage. On the plane I tried to watch a movie but even with full volume on my speakerphones I could still hear the plane engines. I saw a bottle of 7-up in beverage/food cart and asked for that, FA said that they did not have any but just coke or apple juice without apologies.


Avianca customer review :  1 July 2011 by K Marshall   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent airline. I flew with them between Bogota-Caracas-Quito-Bogota. Efficient and helpful staff. We were on a rather tight connection in Bogota-Quito and the queue for the security, x ray machine etc. was such that we would miss the flight. I approached a passing lady wearing an Avianca uniform and explained our predicament, within seconds a military lady with rather large gun ran up to us screamed "Quito" and gestured us to follow her. We were whisked to the head of the security queue and escorted to the gate where the ground crew were anxiously scanning for us and on to the flight. Aircraft very clean and flight crew polite and efficient.


Avianca customer review :  4 May 2011 by K Warner   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-MAD-BOG-CLO on A330-200. Madrid to Bogota was very pleasant, good ground staff, accommodated my last minute seat change request. Friendly cabin crew, plane in great condition with in-seat entertainment system. Compared to competitors (Air France, Iberia) you get great value for money. Only negative, the meal was rather disappointing, quality and quantity wise.


Avianca customer review :  25 April 2011 by F Bugg   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MIA-BOG-EZE on new A330, clean and in excellent condition. Check it at MIA quick and efficient and priority access through security. Lounge in MIA was America's club which was very basic, but staff friendly. Very friendly Cabin Crew offering Champagne and menus prior to departure. Meal service was quick and efficient - basic for business class but good. Meal on BOG-EZE less substantial than the 3 hour from MIA which I didn't understand and I've received much better quality and quantity of meals when flying Singapore Airlines economy. The seat on the A330 is difficult to sleep, I'm 6'1 and I kept sliding down which made it hard to get comfortable. I found Avianca great value for money - considering its a new product and the US airlines business class on the same legs are old and tired.


Avianca customer review :  13 April 2011 by Pedro Gil   (Colombia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

BOG-SCL-BOG. Avianca's new business class is bad. I used to be a fan of Avianca. It's usually a reliable airline but it's new business class is a mess. On short haul (if you can call a 6 hour flight from Bogota to NYC or Santiago short haul) seat comfort is terrible: almost zero recline and ridiculous pitch between rows. On long haul (A330) they just installed new angled seats which are terrible to sleep on. So if you go to Europe, chose Iberia instead (fully flat) and within region, LAN remains unbeatable in comfort and service. In Avianca the food service is also mediocre and the wine choice (Trio and Trivento - both very average) is the same for 24 months now. The only good elements are IFE on demand and the flight attendants who are friendly. Boarding in Bogota is a mess (no priority lanes) and lounge is also mediocre, without enough seats on peak periods.


Avianca customer review :  14 March 2011 by Richard Winger   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

JFK-MED-BOG-JFK, Avianca business class is taking a rapid nose dive. It's not just that food is getting worse (the new menu to NYC is basically inedible), you can't get a glass of wine on domestic routes (free rum and whiskey only), the uncomfortable A320 turns up on more and more NYC routes and the lounges are stuffy and overcrowded. The most disappointing part of the service is that Avianca makes absolutely no effort to ease the way for premium passengers through the deplorable Colombian airports. There are no dedicated security lines, no fast track through immigration (which can take up to two hours in BOG on bad days) and when you finally make it to the plane, there is no priority boarding. Obviously, equal misery for all is a well tested concept - it's called the discount airline. That seems to be where Avianca is headed - surely, with its present state of service, there is no way to mistake it for the serious world class airline it wants to be. The only reason I keep recommending Avianca is because Delta, Continental and American are hardly attractive alternatives. But if LAN ever opened a route between NY and Colombia.


Avianca customer review :  14 March 2011 by Pedro Gil   (Colombia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

BOG-JFK return business. Most of the time Avianca uses A319/320 in this route. These planes have a terrible business class seat, with limited recline. They are good for a 2 hour flight but not for a long flight such as BOG-JFK (aprox 6 hours). If you are lucky to fly 767 or the new A330 in this route you will have a good service from Avianca, but not in these smaller planes. AVOD has a decent choice and food service was OK (although I think that travellers would prefer a breakfast before arrival at 6am than a dinner at departure time on mid-night). It's sad to see Avianca placing a bet on this seat configuration for long routes such as Santiago or JFK, since comfort level is substandard.


Avianca customer review :  24 February 2011 by Cristiano Miro   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Miami-Bogota-Guayaqui-Bogota-Fort Lauderdale. With the exception of BOG-GYE on a Fokker100, all segments on a new A320. Good legroom and large individual touch-screen entertainment- including a nice pillow, blanket and quality head-seats. A small but tasty meal is served, with colombian coffee and good-quality whisky. All free of charge! Female flight attendants are courteous and attentive, but their male counterparts can be less so. One downside, not Avianca's fault, is the international wing at Bogota's Eldorado airport. Completely uninspiring, not providing even an intercom system. Flights are called by the gate agents in loud voices, as if we were in a bus station. However, major construction is already underway and it should improve considerably the experience for the connecting passenger. All is all, this is one of my favourite airlines when flying to South America. Not top-notch, but above average at competitive prices.


Avianca customer review :  9 January 2011 by J Escobar   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-BOG-MDE. Overnight flight from JFK on A319. Ground staff efficient, and did a good job of trying to control excessive luggage. Still, overhead bin room ran out fast, with arguments ensuing. Onboard service fairly dismal - a small cold wrap offered by a mostly unfriendly and uninterested crew,e xcept one young FA. Cabin felt excessively hot and uncomfortable. Seats fitted with PTVs but uncomfortable. Only water round was before landing on a 5 hour flight - not even OJ offered. Connection in BOG at dawn was fairly easy. Domestic flight was on an A320, fine legroom for a short segment. A drink offered. Crew seemed much more professional and interested in doing their job than the ones on international flights.


Avianca customer review :  7 January 2011 by Vladimir Rouvinski   (Colombia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CLO-BOG-SMR return. All flights on time, new A320, economy cabin seat equipped with a footrest and IFE offering good choice of short movies, music and flight info. Juan Valdez coffee, juices and small snacks are served. In addition, web check-in is working and useful.


Avianca customer review :  2 January 2011 by P Vernall   (Canada)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BOG-MED-BOG in economy class. Flights late both ways with no explanation. No announcements in English only Spanish so you just have to follow the crowd. Inflight service is virtually non existant with the exception of lousy coffee. For a Country that exports some of the best coffee in the world Avianca serves the sludge. Shame as the flight attendants look good in their uniforms but that is where it ends.


AVIANCA customer review :  12 December 2010 by Uwe Bode   (Colombia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MAD-BOG in A330 with the family. Very attentive FAs serving in a very friendly way. Quiet and comfortable cabin, lie flat seats with slight angle, but comfortable for seating and sleeping. Good AVOD with nice selection. Food excellent, although they should change the menu and wine card more often, it has been the same for years now! Good amenity kit, duvets good, breakfast selection excellent. Nice little details like typical Colombian flowers accompanying the dinner, and Colombian coffee as farewell present.


AVIANCA customer review :  1 December 2010 by A Easton   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LAX-BOG-MDE return in Economy. Seating very tight and food inferior on both the long legs. On the return MDE-BOG we were mingled in with passengers coming in from Madrid to Medellin and it was quite chaotic getting back into the domestic group in Bogota as I was staying a day there. I felt there had been a serious decline in passenger service in the last 12 months even allowing that when I did the same trip a year ago it was in Business. But the check-in staff at LAX were very friendly, more-so than in Bogota. Too little English spoken inflight and I think the non-Spanish speaking passengers get a pretty raw deal.


AVIANCA customer review :  3 November 2010 by M Sierra   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Had my flight scheduled for night of Nov 1st from Bogota to New York. They let all passengers check-in process through security and to the waiting room. Flight was scheduled for 11pm. At 1130pm when all passengers are seated waiting for boarding they announce Flight cancelled (Delayed according to them). We have to leave and come back at 5am. They keep the bags. They seem to have joined to flights since new faces showed up at the 0715 flight. We confirmed with them that since it is another plane are bags will make it to JFK on the same plane with us and 3 staff members say YES to this. We arrive at JFK and and on baggage claim there is one lady from Avianca. She announces that over 100 bags were left in Bogota and they do not know when they will come. The plane in which we came was smaller and could not handle all the luggage. Bottom line is we are getting a run around on the bags and nobody knows when and if I might get them. Never again with them.


AVIANCA customer review :  31 August 2010 by Uwe Bode   (Colombia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bogota-Guayaquil in F100, flight 1 hour late due to thunderstorm at El Dorado airport, flight very nice, meal service with starter, main dish, dessert, and welcome champagne on the ground. Seat, 2x2 configuration, wide enough and seat pitch decent. Crew very attentive on this flight, offering a very personalized service. As it was an early afternoon flight, even the AV lounge at El Dorado airport was enjoyable, almost empty, so lots of space and tranquility. Regrettably the same poor food and beverages in the lounge.


AVIANCA customer review :  24 August 2010 by Andrea Arbelaez   (Netherlands)

 

Trip Rating :  0/10

Score10 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Madrid-Bogota-Madrid via Medellin - horrible, flight delayed of around 4 hours waiting on the plane due to technical problems, no information about the issue until people started to complain. The service was unfriendly, staff did not speak good English, food was bad, the plane is uncomfortable for such a long trip. Baggage missing, worst experience ever.


AVIANCA customer review :  1 August 2010 by Alfonso Moscoso   (Peru)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Avianca was my choice on my last trip to Washington, with an 1 hour connection in Bogota. Nice planes (A330/A320) good flight attendants, IFE. On the way back to Lima, a storm stopped all operations at IAD. The flight attendants were courteous and polite with passengers, serving drinks all the time we stood stranded. On arrival at Bogota, Avianca quickly rebooked all of us on other flight to Lima the following day. They sent us to the Crowne Plaza, a four star hotel and covered all the expenses.


AVIANCA customer review :  22 June 2010 by Norman Mitchell   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BOG-GYE-BOG operated by Avianca’s SAM subsidiary although you would never know apart from reading that fact from the small notice printed on the side of the aircraft and the aircraft, a Fokker 100, the entire fleet of which, in Avianca colours, are operated by SAM. However, for all intents and purposes, this is an Avianca service and after check-in, I went to the Avianca Business Class Lounge at Bogota. This Lounge proudly advertises the fact that it has won awards for the best Business Class Lounge in Latin America – it’s difficult to understand why as it is large, very impersonal and depressing and has the absolute minimum of food choice. It seems that when the Fokker 100s are used on international services, they are parked off-gate on a remote stand which means the dreaded bus. Business Class comprises a cramped 2 rows of 2x2. The hot meal service started about 1 hr into this 1.5 hr flight. Even then, service was slow and by the time this service reached Row 2 where I was sat, we were well into the descent and the service was withdrawn. The return service was much better but the on-time arrival benefit was lost whilst we awaited a tug to push us back onto the remote stand and then another delay waiting for the bus. Meanwhile, another two international flights had arrived and a huge line awaited us in the Immigration Hall.


AVIANCA customer review :  6 June 2010 by Uwe Bode   (Colombia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bogota-Lima-Bogota on A320/A319. Attentive crew, good food, beverage selection quite good apart from Wine list - the same wines for years. All flights punctual, good IFE.


AVIANCA customer review :  14 May 2010 by Richard Winger   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Recently in J class BCN to MED, connecting through BOG. The transatlantic leg pleasant. The connection through BOG a total disaster. Tight to begin with and even tighter after a delayed departure. Nobody to meet transit passengers at the gate (J class plus highest elite status apparently not worth any extra attention). On own initiative despite an endless line I still made it through immigration with half an hour to spare, plenty of time to make it to connecting plane. But no, transfer desk looked aghast at my early appearance and stood firm that all domestic transfers had been closed. Overnight in Bogota but, oops, all of Bogota sold out except the downtown Tequendama which I don't wish on my worst enemy. That's where this airline, despite major improvements over the last couple of years, still allows bureaucracy to kill customer service initiative. Had there been an agent to take us through immigration and put us into a car to our connecting plane, AV would have made friends for life. (And saved a bunch of money.) Which, by the way, wouldn't be a bad move after having drastically cut the benefits for their top frequent fliers.



 
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