Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports

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LHR-VIE, full flight, Friday evening flight, gate 5 far of from departure lounge, 2 drink runs, reduced catering - really sad they substituted sandwiches with a small pack of solletti to sell more of their premium menus - FA professional as usual, wait on ground for parking position in VIE for 15 min strange for the late evening arrival.

PRG-VIE-SOF. 2 short flights with huge delay. Seats were old and uncomfortable.

LHR-VIE-BKK and BKK-VIE-LHR. Excellent value for money, all flights left on time, snack and two rounds of drinks on the short flights. Food edible on long haul and plenty of drinks. In flight entertainment really good with the new touch screen TV's, comfortable, clean, staff polite and helpful. Would definitely fly with this airline again.

I flew from Bucharest to Vienna. The food was quite poor, only a small muffin was offered, however you can have 2 drinks. The crew were kind, services for children were relatively good. Ticket was quite cheap, however service could have been better.

MUC-VIE F100 in Business Class. Easy, on time priority boarding. Young, friendly crew very welcoming and incredibly on this just 45 minute flight they managed to serve a very tasty warm meal. Excellent legroom in 1A with neighboring seat kept free. Landed early. The only downside was having to be bussed to the terminal.

INN-VIE-ZAG very good service in business. Although the flights were short, tasty snack was offered and selection of drinks excellent. Star Alliance passengers recognized by cabin crew. Excellent value for money.

I was flying from SKG-VIE on A319. The seats were comfortable, and seat pitch and width were good as well. The food quantity was not large, but it was delicious. Inflight entertainment was okay, but not great. Anyway, the flight only lasted only for 1.5 hrs, so for a domestic flight it was great.

MXP-VIE-SOF and VAR-VIE-MXP. All those flights apart the VIE-SOF were done by using Fokker aircraft: although not new at all, they proved comfortable. In the other leg we flew with a new A320 with slim seats: acceptable legroom quite comfortable. The food that we were provided was acceptable given the length of the flights. Crew polite and efficient, but a bit cold (and with terrible uniforms). The only inconvenience was in Vienna airport: in order to catch the connection we had to run because we lost time at an unnecessary additional security control, as we proceeded from another EU member State, although out of Schengen area. Then, the plane was kept 45 mins at the finger in order to wait some more connecting passenger. I think that, if is planned to wait long for people, it should be better to write "final call" on the screens. In general, however, I've been satisfied.

VIE-MXP-VIE. Staff friendly and fluent in English, dealt quickly and reliable with additional baggage that didn't fit into the overhead storage. Quick check-in, extended legroom in the new short-haul cabin. Drinks/Coffee/Tea and choice between chocolate wafer and an apple. Good experience!

VIE-BUD, March 2013. As far as I know Austrian isn't a low cost airline, however the baggage allowances (23kg and 8kg) and the strictness of shows it should be. Compared to Emirates (from Dubai to Vienna) where I can take 30 kg baggage and actually hand luggage limitation in 'all you are able to carry'. Crew were robotic - no smile. It was a very short trip and they were still stressed with providing drinks, however aircraft not full. I will definitely avoid Austrian next time.

ARN-VIE, A319 in Economy. Excellent short-haul experience. Late arrival of incoming aircraft but swift turnaround in Stockholm and efficient, well organized boarding process got us in the air on time and ahead of schedule in Vienna. Excellent ground staff at Arlanda - recognized my Senator status and re-seated me upon boarding so that I could have the middle seat free. On board very friendly and efficient service. Simple snack was sufficient for this 2 hour trip. Legroom good and the new seats are fine.

VIE-LHR, short delay in departure for de-icing, 2 drink rounds and a muffin, check-in - bag drop packed but didn't wait long, slightly delayed through traffic over London, waited 25 min at the baggage belt in Heathrow on arrival.

I flew on an Austrian Airlines ticket with the flight operated by Tyrolean. I wasn't happy with the service on check-in by Austrian Air. I was assigned a back seat despite the entire business class being empty. All seats except the first row had very little leg room, corresponding to the smallest I have seen in economy. It seemed like the check-in staff did not care much about customer service. Change fee is quite high -100 euros despite business class cabin being completely empty. Once onboard, the service was very friendly and the food excellent.

LHR-VIE, 4th March afternoon. Check-in no queue, staff talked to each other but still good transaction time. Fast Track through Security, Star Lounge ok, small food choice, long way to the gate, priority boarding, nice welcome, flight was early, really rare from LHR. Food was excellent (as usual), steward addressed guests by name, lots of refills, excellent. Downs: IFE (but not really needed for the 2hr flight), reduction in flights, the afternoon flight is stopped this season, which is strange since the flight was quite full (A320 instead of the scheduled A319) and this allows a normal arrival time in Vienna (7pm) instead of 11pm with the evening flight. The £40 difference from Economy to Business was worth it, because of an extra piece of luggage, lounge, good food and attentive service. Can recommend flying Austrian.

YYZ-VIE. Probably the worst long haul flight I've ever taken. I was expecting much more and in fact partly decided to try this airline for the first time given its four star rating on skytrax. The cabin is very old school looking. There are no personalized screens, instead there are large screens overhead in the middle of the aisle every few rows. The food was mediocre and red wine was tasteless. They watered down the coffee. The service was not friendly or polite. This was my first time flying Austrian and once I'm done with this trip, it is certainly my last. Definitely would not recommend.

London Heathrow to Rostov-on-Don in Russia via Vienna on a work trip. Very impressed with the level of service of their ground staff and the air crew. Flight was comfortable and the information given during the flight very good. There were 2 drinks rounds and although food was minimal at least something was offered. On one journey I ordered from the à la carte menu in advance and this was excellent value for money - really good quality. The whole experience was very relaxed, unlike flying with a budget airline such as Ryanair. I will definitely fly with them again and have started to look at their other destinations for a leisure trip.

IAD-VIE. Flight left and arrived on-time. Older plane but serviceable. Seats were small. Excellent food and service. My wife ordered (in advance) a special "seafood meal". The regular economy beef meal was good. Will definitely fly with them again.

VIE-LHR. Found the entire flight experience to be extremely uncomfortable. Once seated you cannot help but to wonder if there's even a seat pitch to your seat as your leg would feel like its been clamped against the seat in front of you. Another complaint was with how the stewardesses kept speaking to me in German, well after it was established that I don't speak German - found it to be both frustrating and uncomfortable. Apart from the drawbacks, I found the breakfast muffin quite enjoyable. I would not care to fly this airline again, especially for the prices this airline sells its seats for.

LHR-VIE on 21st Dec, packed flight. Check-in unable to get me on an earlier flight, couldn't speak German. Lounge was ok, nothing special. Boarding was chaotic, no priority boarding for Business. Inflight service - food was great as usual on Austrian. Arriving was good, fast passport, but baggage claim was pathetic. After long waiting time, a few bags came out, not even the priority bags, just regular economy passengers. Then the belt stopped, I, like many others, went to the lost and found, where an unfriendly manager told us to go back and wait. A real down turner at 11.30pm.

LEJ-VIE-LEJ, Economy class - journey paid with miles. Check-in was very quick, but Lufthansa ground staff at Leipzig airport extremely unfriendly. Walking distances at Leipzig airport are incredibly long. Due to bad conditions at Vienna airport, the plane (Dash 8-400) could not leave Leipzig on time, therefore had to wait about an hour. Captain kept the passengers informed on connecting flights. During the waiting time the crew offered free drinks and newspapers. I asked for a special Austrian paper and received it with a smile. In the air we were served tea or coffee and a small snack. Return flight was also pretty good, same experience except for the delay as we landed 20 minutes ahead of schedule. Austrian offers a good value for money (cheapest tickets start at 149 Euro), especially on this route, where you have no alternatives.

TXL-VIE-PEK return in economy class (B763). Flights were OK and absolutely on time! Food is quite good, and as I heard they will replace the old IFE-System soon.

The problem was not the airline, aircraft or its crew, but some of the passengers on the flight from Vienna to London. Austrian provide all passengers with the choice of seat yet when I boarded, the passengers located in the seats next to me requested that I switched my choice of an aisle seat, which I did not. The cabin crew are helpful, efficient and friendly. The refreshments are good. The check-in services are efficient and useful. The queues seemed more prominent than usual at Vienna but the terminals and gates are very good with a smoking room, free WLAN and sofas. Austrian are a good quality airline and the crew are professional.

LHR-VIE-LHR, 29/12/12 and 1/1/13. Excellent product in Business Class. Flights on time, boarding perfect, in flight service friendly and accomplished, on both legs. Food by Do & Co lives up to the long haul experience and plentiful. My only quibble is that the Captain takes an awful long time to switch off the seatbelt sign, so long on the return flight (after 30 mins climbing and in calm air) that the senior crew member had to go into the cockpit to check, whereupon the seat belt sign was switched off immediately and service began. Excellent food and drinks as usual by Austrian. One complaint: on return flight to LHR, cabin lights did not get switched on after take off, on questioning this, was told that there were approx 100 Japanese pax who'd transferred from a day flight from Japan and requested a dark flight. Cabin crew member for business pax rightly asked if I wanted lights switched on, I said no but did think that on a short 2hr flight to London, not acceptable for a group to dictate the lighting on a plane - but sympathise with Austrian if this is a regular and lucrative booking! All in all, Austrian remains a quality European airline in Business Class, well worth flying.

We took the flight OS 026 from Bangkok to Vienna on December 30 2012. Overall impression is poor. The seats are uncomfortable and worn out, no leg room. Onboard entertainment is below the level acceptable for long flights. Sandwich that we got for breakfast must have been a few days old. In front of us was a family with 3 kids and the father reclined the seats back during take off. He was not willing to set them into the upright position even during dinner. The cabin staff did not want to react - they said that nothing could be done. Will avoid Austrian flights in the future.

JFK-Vienna-JFK. The seat space on the 777 in economy was the tightest and most uncomfortable of any transatlantic flights I have experienced with the exception of a previous trip on Austrian. Even with an aisle seat it was impossible to move, seats dreadfully hard. That said, the crew were exemplary, main meals of good quality though quantity was a bit miserly in quantity, the breakfast prior to landing in Vienna and the snack prior to landing in JFK far more substantial and tastier than most other airlines offer. Plenty of drink runs. Seats booked were honored with both flights jam packed.

LHR to Vienna on a mid afternoon flight onboard the Star Alliance 737-800. The mobile check-in service was easy and quicker yet the request for an aisle seat was not available despite earlier check-in. The flight was full and there was an overbooking meaning one passenger was unable to travel. A sandwich was served and two drinks also. The cabin seemed too hot during take-off however the temperature dropped as we reached cruising altitude. All the short haul fleet have been fitted with more comfortable stylish cabins and is a real plus side to the journey with Austrian. Overall a good journey.

Flight INN-VIE cancelled. Initially, AUA announced delay on the screen, however there was no one from AUA in departure hall to assist passengers. They show a complete lack of interest. Some passengers have been approached for rebooking but those with a higher status (Star Alliance Gold). 3 hours later the second flight was cancelled. Again, nobody in the departure hall to assist passengers. Announcements were either inappropriate or late. Two staff members tried to identify passengers from their flight to give them a 5 EUR voucher, however again they did not care about Star Alliance Gold status at all. Check-in staff in part cannot recognize priority passengers and do not know how to manage situations like cancellations. An agent responsible for the 2nd rebooking was more professional and arranged free taxi transportation after the 2nd flight cancellation.

Vienna to Bangkok, 3 August, OS 025. Impressed by the friendly and competent service, fresh food, good beverages and magazines. Looking forward to our next flight.

From Berlin, Tegel to Wien, the B737-800 was spotless. The 3x3 configuration with the middle set blocked was not the most comfortable, but business was quite empty and it was a short (1 hr 10 mins) flight, so cannot complain. Enjoyed the light blue with red leather seats decor of the cabin, a nice departure from the frequent dark blues and greys from other airlines. Flight attendant welcoming and professional, spoke good English and worked hard to make flight enjoyable. Around 11am, a full lunch was served, with starter, hot breads, small salad with black forest cake for dessert. A nice Austrian sparkling wine and hot coffee with pralines to close. Wien airport looked new and huge, cannot understand why we parked on a remote area and they had to stuff all the passengers on one bus, many fingers where available. From Wien to Frankfurt, another spotless plane, this time an A-321 with the Euro standard business with 3x3 and blocked middle seat. It was a bit more comfortable than the 737-800, and this time cabin was almost full. During the sunset, the friendly FA served a full dinner with starter, small salad, nice pork schnitzel with potato salad, a very good chocolate-mousse tart and coffee and pralines. Landed in Frankfurt after an uneventful 1.10 hrs flight. Both flights on time, with professional and hard-working crew and nice looking and clean planes, besides high quality meals. Would fly again.

Flew from Bangkok to Vienna, very limited leg room, old entertainment system, could not eat comfortably as the chair in front if me was reclined, I asked an attendant to ask the passenger to sit up and was told no ad he is asleep! Cabin Crew seemed to not be around for most of the flight apart from at meal times. The attendant on my side of the plane was rude and abrupt, she crashed the trolley into the narrow aisle a few times and dropped cups on the floor!

Took Austrian from Washington, DC to Chisinau via Vienna. IAD-VIE leg was on an old Boeing 767-300. Old seats, old in-flight entertainment, limited overhead luggage space. FAs were friendly and served a good meal, although I must admit service was not up to Lufthansa standards. I didn't see them doing any rounds of drinks in between meals. VIE-KIV flight was on a Fokker 70. Good seat comfort and good flight overall, although nothing spectacular. The service on this leg consists of a chocolate waffle. Connecting in Vienna's new terminal was a nice experience and so was the Business lounge. Overall, the experience was above average mainly due to punctuality, food and FAs service, but the product in general has a lot of space for improvement to be on part with companies like Lufthansa or Swiss.

PRG-VIE-PEK. First short haul flight on DHC8-400 with enough leg space and comfortable seats. However, the cabin crew seemed unkempt. Transferring at VIE was pretty smooth and I consider that new terminal reasonable. The biggest problem of whole my trip was the old B767-300 on the connecting flight to PEK. Shabby interior, ridiculous legroom and user extremely unfriendly small AVOD with horrible graphics. Rather use your smartphone, when watching movies.

Travelled from Tehran to London in business. This is a difficult flight, thought I would find some comfort by paying for business class. Seats were exactly like economy: cramped, dirty and old. The breakfast was awful. Awful experience for 5 hour flight.