AUSTRIAN AIRLINES Passenger Reviews and Customer Trip Reports

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AUSTRIAN AIRLINES customer review :  5 February 2010 by Philip Schmidt   (Denmark)

Austrian Airlines provides an excellent flight experience onboard their shorthaul fleet, with comfortable seats with plenty of legroom. Unfortunately the same thing can't be said regarding Austrian's long haul fleet. I recently flew from WIE-DXB on a Boeing 767-300ER. The seats were simply horrible and unfit for living creatures to sit in for more than 10 min. I felt like it was slowly, but surely breaking my neck! The legroom was non-existent and over and all it was a very cramped experience! IFE was prehistoric, old CRT screens in the seat infront with a very limited amount of movies to be show. To make matters worse there was a constant interference on the screen, rendering the IFE useless. The food was so so, but at least it was free along with beverages (unlike SAS). On the bright side, Austrians FA's were as kind and attentive. Over an all it was a rather terrible flight, and this is without doubt my last flight in an Austrian B767!

AUSTRIAN AIRLINES customer review :  23 January 2010 by John Coombs   (Australia)

Return from Bangkok to Amsterdam, business class a few weeks ago. The trip itself was great, but I was not impressed by the quality of the business class lounges at Amsterdam and Vienna. Compared with other business class lounges I have been in the facilities offered were disappointing - no showers, poor choice of food, and no free internet access.

AUSTRIAN AIRLINES customer review :  8 January 2010 by T Obokata   (UK)

LHR-VIE-NRT. Check-in at London Heathrow was smooth as I used business class check in. Star Alliance Lounge was fine with some hot food in the morning. The flight to Vienna was quick and service was great. No hussle connection at Vienna airport, although Senator Lounge was smaller than I thought. The flight to Tokyo was fantastic. The food was superb, and there were lots of drinks to choose from (especially coffee where they had 10 kinds). The seat was angled lie-flat and I was able to sleep comfortably. The downside is that IFE was rather outdated.

AUSTRIAN AIRLINES customer review :  28 December 2009 by J Schwind   (Switzerland)

ZRH-VIE-ZRH on Lauda 737. Check in at Zurich Airport a little bit chaotic, even though early in the morning. All passengers from economy were told to use self-check-in desks, except for frequent travellers. Therefore our party of two was split up. Check-in itself then smooth and easy. Plane left with little delay and arrived on time. Flight attendants friendly and helpful; breakfast consisted of a muffin and one round of drinks. Check-in for return flight by far easier, no split-up of party. Flight left again on time, flight attendants friendly and helpful. Snack offered was a tiny sandwich. All in all an uneventful flight with a little hassle at check-in.

AUSTRIAN AIRLINES customer review :  19 December 2009 by Frank Epple   (Germany)

Stuttgart to Tripoli via Vienna. STR-VIE leg operated by Austrian Arrows, good product, enough legroom, adequate service for a short flight. VIE-TIP on a Lauda 737 - crammed with passengers, and crammed legroom, TIP-VIE Fokker 100 of Austrian Arrows, better legroom but since Christmas is coming up, the flight was also fully booked, good for Austrian. On both legs, flight attendants did their very best and were friendly, but in my opinion, one attendant more would help a lot, especially on a route where fares are high! On the return leg, delay due to snowfall in Vienna - missed the connection though we were told on landing that all connections would wait. A bad day for Austrian, many missed connections - a good day for hotels around the airport.

AUSTRIAN AIRLINES customer review :  14 December 2009 by Roland Buecheler   (Switzerland)

St.Gallen-Altenrhein to Dubai via Vienna. First leg pleasant flight on Q400 with seat pitch of 33 or 34 inches. Friendly cabin staff. Breakfast hot ham-cheese sandwich with fruit juice and coffee. Second leg on B767-300 : seats showed their age and were hard to sit on. Again very friendly and attentive crew. Appetizer was individually served from the cart with a wide selection of Arabian mezze dishes of high quality. The main course and the snack were also of good quality. Smooth flight. Parking off-stand, bus drove passengers directly to the immigration hall, thus eliminating a long walk. Being one of the early evening flights from Europe nobody was queuing up at immigration.

AUSTRIAN AIRLINES customer review :  13 December 2009 by J Donahue   (Germany)

BCN-VIE-DUS (B737-800 Lauda Air, F-100 Austrian Arrows by Tyrolean). Professional and friendly handling from ground staff to cabin crew. First leg offered a warm dinner. Any drinks were served with a smile. Second leg a meal of cold cuts offered.

AUSTRIAN AIRLINES customer review :  7 December 2009 by C von Brincken   (Germany)

BKK-VIE with a baby (1 yr) in Business Class. The seats are rather small, not very wide and it is impossible to sleep on them due to the construction but the service was perfect! Dedicated crew, brilliant meal service. Entertainment is weak but when you travel with a baby you do not need that.

AUSTRIAN AIRLINES customer review :  5 December 2009 by S Tegtmeier   (Germany)

FRA-VIE-FRA. There is a big difference concerning comfort between Tyrolean Airways / Austrian Arrows (Fokker) and Austrian Airlines (A319/320/321). Fokker planes are ok, but very narrow and seating is cramped. Airbus planes are much better (more spacious, TV screens etc), but seat pitch is still below average. FA´s and catering are good.

AUSTRIAN AIRLINES customer review :  4 December 2009 by B Andruszaniec   (Poland)

WAW-VIE-BKK return in Business. First leg uneventful, the second one in sleeper seats (not as good as proper flat beds but comfortable enough to have some sleep); strange mixture of colors in the cabin and magazines provided in plastic covers to prevent passengers from taking them from the plane. Quite surprising given the difference between a price of the ticket and the price of Newsweek. There were a few faults in service but overall nothing really to complain about. What is outstanding is the food - Austrian has probably one of the best catering on board. I have been flying some other airlines on transcontinental flights (Air New Zealand, Lufthansa, Singapore and so on) but Austrian beats them all.

AUSTRIAN AIRLINES customer review :  30 November 2009 by Kevin Mann   (UK)

LHR-VIE-TSE return. F100 out of LHR, row 5 immediately behind business class, excellent leg room, efficient cabin staff, unfortunately late dep from LHR left what I thought minimal transfer time for flight to TSE, but all carried out smoothly. A320 (premier) to TSE lots of leg room in economy and really good food. Similar on the return legs. Would certainly consider Austrian in the future.

AUSTRIAN AIRLINES customer review :  25 November 2009 by V Berjot   (France)

CDG-VIE-NRT and back in J class. Very nice hot meal on flight CDG-VIE. in VIE easy and decent lounge in VIE. On the long-haul flight, one of the best catering I ever had in J class : presence of a chef onboard makes a real difference. Food excellent (appetizer/first course/ tasty soup/ Main course/ dessert), plentiful and very well cooked. The choice between 10 different viennese coffee specialities is a nice touch. Wide choice of wine and alcohol. During the flight crew offer snacks, and nice breakfast served before landing. Crew efficient and enthusiastic and present through the flight. The purser introduced herself to each J passenger. Seat not as bad as described, but is slightly hard and not fully flat. The real downside is the poor selection of videos and not AVOD.

AUSTRIAN AIRLINES customer review :  21 November 2009 by Norbert Fink   (Austria)

VIE-ACH Business Class. Half a year ago, the business class menu was delicious, but now it is bad, they offered just bread with melted cheese on a paper plate, included Tomato Ketchop in a glass and very small mousse dessert. The seat beside me was also used and the safety belt so small that I needed for the first time on a premium airline a belt enlarger device. Only the wine served was OK. I hope these DASH 400 Airplane will be sold soon as even in business they do not offer a comfortable seat. Now even the food is not much better than in economy, why pay so much more?

AUSTRIAN AIRLINES customer review :  21 November 2009 by Steffen Petersen   (Denmark)

Vienna to Copenhagen. The trouble started at boarding which was chaotic. Onboard the plane, seat pitch was extremely low (A319) so I was stuck with my knees in pressed into the back of the seat in front.