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AUSTRIAN AIRLINES customer review :  2 September 2010 by David Messer   (UK)

Stuttgart-Vienna. We were delayed from LHR but were greeted by Austrian agent at the door of our plane and rushed to our next flight. F70, flight was full and departed on time. There were 2 cabin staff for 80 people. One of these ladies was flustered and the other very professional. The plane, although old was clean, although the seating was a bit tight. For a 1 hr flight we were served chocolate and drinks, which was adequate. Luggage was offloaded very quickly. Austrian will have to look at upgrading these smaller planes as they are ageing.

AUSTRIAN AIRLINES customer review :  1 September 2010 by Ken Berg   (UAE)

DXB-VIE-DXB in Business on B767-300. The cabin was clean but you can't help but notice the age of the aircraft. Business class seat must have been the most narrow lie-flat seat I have ever tried. The inflight entertainment was ancient with bad screens and only a few movies not on demand. DXB-VIE only a light snack (soup or dry sandwiches) and breakfast before landing was served. Cabin crew very friendly but close to retirement. VIE-DXB leg, excellent food served - arabic mezze starter served from trolley with a choice of 3 mains and dessert and cheese with great coffee. Vegetable samosas served prior to landing. Again crew friendly but very little cabin presence during the flight so had to go to the galley to get drinks. Amenity kit and amenities in bathrooms very poor. Definitely not up to par with business class on other 4-star airilines.

AUSTRIAN AIRLINES customer review :  31 August 2010 by J Schwind   (Switzerland)

VIE-ZRH-VIE Economy. Used web check-in and Baggage drop at Vienna Central Station. Lounge at Vienna nothing special, food very limited in the afternoon, just cake and soup. Onboard snack service provided a boxed salad and soft drinks. Like the variation in type of salad they introduced. The leather seats on this Lauda B737 are very comfortable in contrast to the Austrian B737-seats. On return, used web check-in. Airport baggage drop-off at Check-In 3 quite easy and lounge nice. Good variety of drinks and hot meals change now very often. Flight left on time, served drinks and small sandwich with a cake. This time Fokker 100, so seats are comfortable but it is quite cramped.

AUSTRIAN AIRLINES customer review :  27 August 2010 by J Fox   (UK)

LHR to VIE and back economy. Chaotic checking in at LHR, Austrian share with Lufthansa. Long lines, and a dozy agent who in spite of studying my passport for some while gave me a boarding card in the wrong name which I did not spot until I was at the gate. Luckily the agents there believed me rather than the boarding card. Plane clean, crew civil and a sandwich provided with a drink. The seats rather hard and cramped. Return from Vienna check-in was quick and friendly, flight was actually provided by BMI. More comfortable seats than Austrian, sandwich also provided. Clean aircraft and professional crew, they coped well when there was a medical emergency on board. At £79 return fare all included a bargain.

AUSTRIAN AIRLINES customer review :  16 August 2010 by Brian Salter   (UAE)

Dubai to Vienna to Budapest return and would never do so again with Austrian. On the first leg the aircraft stank when we boarded - as if the loos hadn't been cleaned for days. The temperature was so high that most passengers were complaining within 10 minutes and asked for the heat to be turned down. Despite cabin crew assurances, this never got done and we roasted all the way to Vienna. The food was mediocre by airline standards and the only entertainment system was a selection of overhead TV screens showing a poor selection of films. The second leg on Tyrolean managed to serve a cup of coffee and a bottle of water, but it made even British Airways coffee seem not so bad after all! Vienna Airport may be efficient, but it is not a welcoming airport in any sense of the word and there are far too few seats in the assembly area before boarding. The journey back was equally as poor. Never again with Austrian.

AUSTRIAN AIRLINES customer review :  16 August 2010 by David Gordon   (UK)

VIE-GYD. A superb flight - easy transfer at VIE and prompt boarding, attentive flight attendants, proper business class seats, fine food and wine. The timing of this flight is ideal - can transfer into VIE from many starting points, arrives in Baku late afternoon.

AUSTRIAN AIRLINES customer review :  13 August 2010 by J Schwind   (Switzerland)

VIE-ZRH-VIE Economy. Used web check-in, Baggage drop- off at Vienna Central Station easy and fast. Lounge at Vienna nothing special, Food offer very limited in the afternoon. Onboard snack service provided a boxed salad and soft drinks. Like the variation in type of salad they introduced. The leather seats on the B737 are very hard and uncomfortable - and that even on a 1 hour flight! On return, used web check-in. Airport baggage drop-off at Check-In 3 quite easy and lounge nice. Good variety of drinks and hot meals change now very often. Flight left on time, served drinks and small sandwich with a cake. In contrast to my last experiences the FA's on both flights were really nice, charming, smiling and friendly. But still, standards differ pretty much from flight to flight.

AUSTRIAN AIRLINES customer review :  12 August 2010 by K Kabor   (USA)

We will never fly Austrian again. I understand the medical emergency that forced an unexpected landing. The ticket agents, however, are not accomodating and just plain rude. We missed our connecting flight in Vienna because of this emergency. We stood in line for 2 hours to rebook our flight while other people were allowed to cut in front of us because their needs were somehow greater than our own. While waiting in line, we missed the next flight out of Vienna. We were finally rebooked onto a flight that left 11.5 hours after arriving there. They wouldn't give us a hotel voucher, because the layover wasn't at least 12 hours. Every time we had a question for a ticket agent, we were treated very rudely. It was as if we were interrupting some important gossip from co-workers.

AUSTRIAN AIRLINES customer review :  8 August 2010 by M Shahidan   (UK)

FCO-VIE-LHR. Both flights on time. Check in at Rome airport a breeze although a lot of people lining up to check in because of the peak season. Rome to Vienna was full, nice cabin crew. Only biscuit was served on the flight to Vienna. Vienna to London, they served stale salad and biscuits. However, the crew treated us nicely and call button attended quickly.

AUSTRIAN AIRLINES customer review :  7 August 2010 by J Schwind   (Switzerland)

VIE-ZRH-VIE Economy. Used web check-in, very smooth for flights leaving Vienna. Baggage drop- off at Vienna Central Station easy and fast. Lounge at Vienna nothing special and can get very crowed at peak times. Food offer very limited, only soup and cakes in the afternoon - but at least they differ from time to time. Onboard snack service provided a boxed salad, soft drinks were provided in the can, not only a glass. Salad was a nice touch when introduced 2 month ago - but till now it is always the same kind of caesar's salad, now variation in this respect. So it gets odd after a while. The leather seats on their B737 are very hard and uncomfortable - and that even on a 1 hour flight! On return, used web check-in - which is still not easy to navigate through when departing Switzerland, but you get used to it once you find out how it works. At the airport, baggage drop-off quite easy and lounge nice. Good variety of drinks and hot meals change every month... Flight nothing special, except for the fact that the seats on this B737 were older fabric seats which were more comfortable. They served some drinks, this time again only in a glass - and the small, well known sandwich with a cake. A big downturn on this flight were the FA's: unfriendly, in a steady rush, no smile, nothing. Luggage came this time quite fast after arrival. After observing this route now for 2 months I have to say that standards differ pretty much. Sometimes you get a glass of drinks, sometimes you get a full can. Sometimes you get a nice salad, sometimes it is only a small sandwich. The crew can be very friendly, charming and smiling - or very disinterested, rude and unfriendly.

AUSTRIAN AIRLINES customer review :  27 July 2010 by Pieter Boone   (Netherlands)

BCN-VIE-AMS. BCN is a great airport, but Austrian Airlines handling agent is not good. Boarding started late with no priority boarding. B737-800 with the most cramped seating I have seen - worse than charter. The seats are leather but hugely uncomfortable. Staff cold and curt. A nice hot meal was served but I was devastated by the drink service in business class. After the meals were handed out a flight attendant appeared with a of average white wine, she poured everyone a glass and that was it. Arrival at VIE totally frustrating. ALthough the plane docks at the C-Terminal (Schengen), passengers are deplaned by stairs into waiting busses - takes ages. Then bussed back to the entry point of non-Shengen. I think this is done to assure that the few passengers that have short connections to non-Shengen destinations will make their flight, but to delay the other 150 with 30 minutes is unacceptable. I like the lounge at Vienna, but like all Austrian staff, there are no smiles, friendly faces or helpful words. My connection to Amsterdam was on a spacious Fokker 100. The business cbin is lovely with seat kept empty and a lot of legroom. Catering again excellent, but once again only the one bottle of wine and no choice. I believe the wine is served in both Economy and Business.