Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports

Check Austrian Airlines passenger information in our customer travel guide

Austrian Airlines official 4-Star Ranking

High quality catering standards in Business Class

Austrian Airlines Economy class seat reviews

Angled long-haul business class seat of poorer comfort

Austrian Airlines Business Class Lounge Reviews

Generally courteous and friendly cabin staff service

Austrian Airlines Business class seat reviews

Still offer free snacks & drinks on short haul flights

Austrian Airlines Aircraft Seat Plans

Older widebody aircraft have poor Y-class product

Austrian Airlines Passenger seat tips

Helpful and courteous airport staff in Vienna

Airline Reviews

Airline Seat Reviews

Airport Reviews

Flew Dubai-Vienna-Toronto recently. Courteous staff, ok meals. Cons: the plane from Vienna to Toronto was very old (767) with old entertainment system (one TV screen for the whole cabin plus a bunch of smaller ones). For a 9+ hour flight I would expect better than that from a 4 star airline.

SJJ-VIE-IAD. All flights were good and on-time. First flight was on F70. Nice clean cabin, on time, small meal provided for 1h flight. VIE-IAD Beautiful new winglets, Seat very comfortable screen at every seat with remote to play games, even with other seats. Food very good. Beyond normal economy food. Soft pillow and blanket at every seat. Pilot was engaged and flight attendants too. Drink run every hour and a half keeping well hydrated. Large overhead bins for bags.

Vienna-Belgrade-Vienna. Have flown this route 3 times within the last months. Flights were always completely full. I found Austrian a good airline to fly with: cabin crew always very caring and polite, flights always on time: you can see they are Lufthansa. What is more, I really enjoyed the new Recaro seats. The only drawback are the aircraft's being used: the turboprop Dash I had the chance to fly on twice, is quite noisy and pretty uncomfortable.

INN-VIE-ZAG. Although Austrian onboard service in Europe is still better than service offered by some competitors, unreasonable changes were introduced in the premium sector. Until April 1st, business passengers and Star Alliance Gold card holders received a voucher of EUR 5 prior to the flight for refreshments since they have no lounges at smaller Austrian airports. This has been abolished from April as a part of down-grading of Austrian/Lufthansa frequent flyer services which already caused many complaints. Austrian/Lufthansa have their own way to motivate premium passengers to consider other carriers and alliances.

DXB-VIE-LNZ-VIE-DXB. Everything was bad about this flight from web check-in to arrival to final destination. Sector VIE-DXB delayed 6hrs 40 min. Service personnel at VIE extremely hostile and unhelpful. Antiquated Boeing 767 planes with poor leg room and poor onboard entertainment systems. Food unappealing. Never again.

No change really from some of the older reviews. Catering is excellent, a nice touch is the chef service. IFE very dated on a loop, not on demand, so didn't bother. Business class seat is very poor, angled lie-flat - a nice touch is the duvet and sheet but this cannot mask the extreme discomfort of the seat. Product feels poor compared to Swiss and similar to the Lufthansa seat, slightly longer but more angled in the sleep position.

DUS-NRT via VIE. Both outward and return flight were miserable. Used air sickness bag was left behind from former flight. When my wife, who felt sick, gave the bag to a flight attendant to get a new one, she was just told to go to the toilet to wash her hands - no apologies. Majority of staff seemed unmotivated and inattentive. At my wife's seat, TV monitor did not work, at my seat no reading light, staff reacted annoyed to respective complaints. Aircraft dated in general, very poor inflight entertainment, no video on demand, small choice of (mostly old) movies in general. This airline seems to have massive problems. Never again.

LHR-VIE return. Outbound flight delayed 40 mins but arrived on time. Cabin crew friendly and efficient. Seating comfortable and adequate for a 2 hour flight with reasonable leg room. Drinks and a muffin provided which were very nice. However plane was extremely hot and stuffy. On return from VIE, boarding was extremely chaotic and disorganised, cabin crew were unwelcoming and appeared to speak very little English. Drinks and a panini provided, however no vegetarian option available (abruptly told they are only available on long haul fights). Further drinks had to be asked for a number of times. Again, another very hot flight. Overall flight experience ruined by return flight.

CDG-VIE-TLV. First leg Boeing 737-800, second Airbus A321. Seats not soft enough, very attentive crews, leg space nice. Catering on CDG-VIE route: small piece of cake. On VIE-TLV route: hot meal. Full bar service. On both planes short comedy programs and cartoons shown (video only). On the whole, a very nice experience. I have flown with Austrian on previous occasions and have always been pleased.

VIE-BKK. Pre-boarding at Vienna on time with boarding fast. Onboard the economy seats were acceptable if you weren't large or tall. The meal service was fine and so was the drinks run. Entertainment was awful for such a long haul flight, 3 films were played on a loop. Each person had their own seat back screen but you had to watch it to schedule. It's an average airline with an average product. I knew what to expect and it did exactly what it stated on the tin. If you can get a good price ticket, Austrian is adequate.

VIE-JFK in business class. Okay, the seat is not good and neither is the inflight entertainment. But on this flight the crew and the catering were excellent. Attentive service, good wines and food was nicely presented.

Have used it twice for a 10 hr flight (Vienna-Tokyo) in Economy class. The problem is the seat space, being the smallest I have had on such a long trip. To make matters worse, their entertainment system is appalling. You can't rewind or start a movie, and can only choose channels that play out like a TV. The food is not horrible but definitely does not fall into the category of good airline food.

Vienna-Bangkok-Vienna. Not satisfied with the flight experience. Tired and rude staff. Food was pretty bad quality and quantity wise, entertainment equipment is outdated, cabin color scheme awful. Leg room was ok, however they just don't seem to make any effort to ensure you enjoy the long haul flight.

Mumbai-Vienna-Toronto in C class. Agree with the comments that the aged aircraft, odd colour schemes and aged video system are initially off putting. From an equipment perspective, it's clear that Austrian is the poor relation in the Lufthansa family. On the other hand, the attentive and courteous service combined with very good food to make for a very pleasant flight. 5 hour transit time in Vienna allowed visit to the small, marginal lounge. Overall, a good experience and I would do it again.

Delhi-Vienna-Amsterdam. Service was good, food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily, offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems, which could not be solved. A pity on 8 hrs long haul flight. Overall, good service, planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.

PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full, meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good, I had no one next to me so was quite comfortable. Food was really nice, the selection of movies okay. Flight attendants polite and offered plenty of drinks, including beer free of charge.

Flew Astana (Kazakhstan) - Vienna, a 5+ hr flight. Freezing cold draft around the feet for the whole flight, no entertainment other than cartoons etc, not even on the overhead TV screens, food wasn't bad but certainly not worthy of the star ratings given. Seat was reasonably comfortable. Main gripe - a long cold boring flight on the wrong aircraft type for this length of trip.