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Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports



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Austrian Airlines Customer review :  17 December 2012 by V Neagu    (Moldova)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took Austrian from Washington, DC to Chisinau via Vienna. IAD-VIE leg was on an old Boeing 767-300. Old seats, old in-flight entertainment, limited overhead luggage space. FAs were friendly and served a good meal, although I must admit service was not up to Lufthansa standards. I didn't see them doing any rounds of drinks in between meals. VIE-KIV flight was on a Fokker 70. Good seat comfort and good flight overall, although nothing spectacular. The service on this leg consists of a chocolate waffle. Connecting in Vienna's new terminal was a nice experience and so was the Business lounge. Overall, the experience was above average mainly due to punctuality, food and FAs service, but the product in general has a lot of space for improvement to be on part with companies like Lufthansa or Swiss.



Austrian Airlines Customer review :  27 November 2012 by Jan Stefanides    (Czech Republic)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-VIE-PEK. First short haul flight on DHC8-400 with enough leg space and comfortable seats. However, the cabin crew seemed unkempt. Transferring at VIE was pretty smooth and I consider that new terminal reasonable. The biggest problem of whole my trip was the old B767-300 on the connecting flight to PEK. Shabby interior, ridiculous legroom and user extremely unfriendly small AVOD with horrible graphics. Rather use your smartphone, when watching movies.



Austrian Airlines Customer review :  20 November 2012 by Susanne Ehsani    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Tehran to London in business. This is a difficult flight, thought I would find some comfort by paying for business class. Seats were exactly like economy: cramped, dirty and old. The breakfast was awful. Awful experience for 5 hour flight.



Austrian Airlines Customer review :  20 November 2012 by Kenneth Allyn Barton    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna - New York yesterday, on a completely full 767-300. 767's interior was very dated looking, with sky- blue bulkheads, pea-green carpets and bright turquoise seats. Pillows and headrests were red. All in all an odd design scheme, to say the least. Backseat video monitors were tiny, with extremely poor picture quality. IFE was not on-demand; all films played on a loop. The female cabin crew were polite, but distant. Smiles were hard to come by. On a 9.5 hr flight they managed a remarkable disappearing act for hours and hours on end. A few drink cartons were left on the counter - for passengers to help themselves - in the otherwise abandoned galley. Two meals served and they were both quite good. During both meals warm breads were offered, and re-offered. (Only) two 'water walks' were made during the long hours between the meal services In spite of the good catering, my transatlantic flight on Austrian felt a bit down-market. Certainly not up to the standards of sister companies Swiss and Lufthansa. The timing of the flight - not to mention the fact that it was non-stop - was convenient for me, but I wouldn't go out of my way to fly Austrian again.



Austrian Airlines Customer review :  19 November 2012 by M Klucz    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

C Class, FRA-VIE-BKK-VIE-FRA. Two extremes on the same long distance flights. FRA-VIE-FRA was standard short haul business class service. VIE-BKK and back was excellent in terms of food (on-board chef makes dining in the air somehow a special experience) and friendliness of crew and the downside was the ancient seat and extremely ancient inflight entertainment system. Both seats and IFE are rather late 90's style. Not a big choice, not on-demand plus blurry screens. Crew apologized and referred to the planned refurbishment coming up soon.



Austrian Airlines Customer review :  15 November 2012 by D Worcester    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business from Bangkok to Vienna (and on to London). Boarding quick with a priority line for Business. Pleasant welcome but crew seemed disorganised and seemed to wait for ages before a pre-take off sparkling wine. Chef came around with menus and then the crew took orders for dinner. This was the highlight of the flight as the seats are cramped for Business class and it was tricky to exit from a window seat when the aisle seat was occupied. Dinner started with canapés, but drinks served afterwards, the starter and soup were good and my beef was served medium rare, which was excellent and the accompanying red wine very palatable. Cheese and dessert accompanied by a dessert wine and a Baileys coffee from the Coffee menu rounded off a decent meal. The cabin was too hot, so I slept fitfully! Breakfast was for me a plate of eggs with crispy bacon and toast. Overall the flight was good and will be even better when the new Business class seats are introduced.



Austrian Airlines Customer review :  12 November 2012 by Bryan Koks    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUS-VIE-LCA and LCA-VIE-DUS holiday flight. DUS-VIE and VIE-DUS with partner airline Lufthansa so will write only about the VIE-LCA vv flights. Inbound very good with a nice 1.5hr layover in VIE. Transferring takes some time in VIE and the plane was a little bit delayed but arrived on time in LCA. The new seats are horrible but the interior was nice. The food is very good as we had a delicious and tasty pasta with as many drinks you like. Very nice cabin attendants and enough information from the pilot. Inflight entertainment was poor with only some commercials about Austrian destinations and the map where we currently are. On the return flight we we're the last to check in but assigned to the emergency exits which was very nice. The 40 minutes transfer time in VIE was a hassle, we had to go through security checks again on a within Europe/Schengen flight so that caused some stress although all the passengers on the flight to Düsseldorf we're transferring passengers.



Austrian Airlines Customer review :  1 November 2012 by Paul Van Alsten    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-VIE-CDG. Outbound got upgraded in Business. Airbus A321 - padding of the new seats is too thin, decent legroom, blocked middle seat. Got some newspapers but no welcome drink. After takeoff got a delicious hot meal: smoked salmon, tasty veal burger with potatoes gratin, strawberry mousse. Inbound in Economy - same seats as in Business. Very limited catering on this two-hour flight: quite small ham sandwich, drinks. On both flights cabin crew polite but not overly friendly - however pilots were very informative. Senator lounge in VIE fairly small and overcrowded - but good drink selection and delicious Do&Co food offer.



Austrian Airlines Customer review :  23 October 2012 by Peter Vasilev    (Bulgaria)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time experience with Austrian Airlines. Two flights, two consecutive days. The first one was delayed 70 minutes, the second one - 150 minutes. These changed completely my business schedule. I would rather arrange my travel to a different day just to avoid Austrian Airlines.



Austrian Airlines Customer review :  15 October 2012 by Franz Koepernik    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-VIE-ATH, Fokker 100/A320 mixed experience. Legroom Fokker ok, but terrible on the new A320. It seems that OS squeezed some more rows into this plane, fortunately the neighbour seat was empty so I could use also this room. Crews also quite different: not very smiling on MUC VIE but very attentive and proactive (2 drinks rounds) on VIE-ATH leg. Free Snacks very small (chicken curry sandwich VIE-ATH). Flights on time, baggage arrived very quickly at Athen airport.



Austrian Airlines Customer review :  5 October 2012 by C Mayr    (Austria)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SZG - LWO via VIE with Dash Q 800 and F70. All flights on time. Boarding in SZG is quick and they served water and coffee on this short, 30 min flight to Vienna. F 70 used to and from Lviv, also friendly service by cabin crew. What really bothered me was the terminal in Vienna. Its quite a hurry to change planes as you have to go through security again. I had a 45 min layover in Vienna and due to heavy traffic in the terminal I had to run to catch my next flight. I can recommend Austrian on European routes, but only in the air. On the ground its horrible!



Austrian Airlines Customer review :  5 October 2012 by J Rodder    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna-Prague. Efficient and very quick check-in and security procedures followed by a messy departure area with hardly anywhere to eat and drink. On time departure, friendly crew and a drink service offered on the 40 minute flight. Recommended airline, despite Vienna airport departure area being awful.



Austrian Airlines Customer review :  4 October 2012 by S Curfs    (Luxembourg)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LUX-DME via VIE. LUX-VIE operated by LG. Lounge in VIE, crowded and food selection minimal. VIE-DME operated by Tyrolean, although the only way of noticing was by looking at the boarding pass. Nice and clean 737-800, cabin crew friendly, magazines were offered. Food was good, nice portions but not that much greater than regular C class food. It was nice to get warm bread buns however. Nice wines and in general nice service. DME-VIE, the Austrian lounge in DME is nice, not crowded at all and with nice views. Priority boarding access directly from the lounge to the gangway, very nice! Flight was operated by a professional crew who did everything they could to make us feel comfortable. Jackets were taken, like on long-haul C class trips. Food good and wine once again nice. Both flights were on time and I must say I was happy with OS on this trip. Would prefer them over LH on this route anytime.



Austrian Airlines Customer review :  27 September 2012 by H Hultman    (Sweden)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-VIE-ARN (Tokyo-Vienna-Stockholm) with an old 777 between Tokyo and Vienna. Seats were not that comfy, and looked like something from the 70s. The entertainment was horrible. The screens had the worst picture ever, and they had no on demand. You had to wait for the movie to start on a curtain channel. Food wasn't that good either. We tried two different meals, and both tasted pretty bad. Service was slow, had to wait 15 min to just get some water after I pushed the button 3 times. After 4 hours wait in Vienna, we boarded a Fokker to Stockholm. No entertainment and just a small sandwich were served. I will not fly with them again; there are so much better airlines out there.



Austrian Airlines Customer review :  17 September 2012 by Vlad Florin    (Romaina)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled with my girlfriend from St. Petersburg (LED) to Budapest (BUD) via Vienna (VIE). Flight in SPB was 2.5 hours late and we missed the connection for BUD. Finally we boarded the plane (an old Fokker 100). The catering was poor, we were given some kind of broccoli with sauce, no meat. In the last 20 minutes of the flight while we were preparing already for landing, one flight attendant was asking everybody if they missed any connections in Vienna but that's it, she wasn't giving any suggestions for any other flights available. I don't recommend Austrian especially for flights longer than 2 hours.



Austrian Airlines Customer review :  6 September 2012 by M Hamilton    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AMS-VIE-AMS over the weekend (2 hrs each way). AMS-VIE was OK - though only a muffin. Return boarding delayed by half an hour at VIE. Take-off then also delayed by half an hour or so, due to a passenger getting off the plane again, meaning arriving an hour late in AMS. In flight staff officious. Only food option was a ham and cheese sandwich. Crew member told me "we don't have vegetarian food. You can pull the ham out of this sandwich, then it's vegetarian". Take your own food if you don't eat meat.



Austrian Airlines Customer review :  29 August 2012 by Jacqueline Garay    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Budapest with a plane change in Vienna. Vienna plane cancelled, placed on a bus for 3 hours with no toilet or food. Ground staff were not professional, constantly yelling at passengers. We had to collect our baggage and walk about 1 km to take a bus. No carts as we had to go outside the airport terminal to "find" this bus. Some of the older travellers were not helped with luggage. Ground staff at Budapest were not told anything about when the bus would arrive only that it was coming and would disembark the passengers in the Departure lanes! Huge confusion even in Budapest. Calling Austrian Airlines was useless as they knew even less. The 50 minute plane ride would have been fine instead we had to wait 2 hours to get on a Bus which took 3 hours! Perhaps if the ground staff were more understanding the trip would have been slightly better but they acted towards everyone as if they were doing us a favour! I felt very sorry for the much older travelers who had to take their own luggage.





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