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Austrian Airlines customer travel guide
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Austrian Airlines customer review :  22 August 2011 by Amanda George   (USA)

An excellent experience. I had two excellent meals that tasted fresh instead of recently dehydrated. My snack was a cheese and meats tray. We were also offered hot rolls with every meal and every few hrs as a snack. Drinks were brought around every hour on the hour. I was pleasantly surprised by the experience as a whole.

Austrian Airlines customer review :  17 August 2011 by S Dec   (Luxembourg)

VIE-JFK on B777. Vienna airport is a sub-standard product - limited waiting area at the gate, especially when 2 Transatlantic flights depart from adjacent gates. Boarding extremely chaotic, once onboard first impressions of the Business Cabin is good, nice colours, etc. Seats are hard and narrow, definitively not suited to long haul flights. After 90 mins, you struggle to find a comfortable position. Once in sleep mode you slide down, very uncomfortable for a premium product. Service onboard was good. Quality of food clearly above average.

Austrian Airlines customer review :  16 August 2011 by L Meixner-Adam   (Germany)

VIE-DXB. There was supposed to be inflight entertainment, which is not the case on the flight from Frankfurt to Dubai. The plane was old, it seemed to be a relict from the 1980s. The rows were narrow and it was hard for my husband to sit down and arrange his knees without touching the seat in front. When we asked if we could move to the front row, we were told those seats are available at an extra cost. We said we would pay but she did not respond. Service was pretty poor along with the quality of the food. The toilets smelt from the start and became worse after usage.

Austrian Airlines customer review :  12 August 2011 by Peter Rejchrt   (UK)

VIE-AMM-VIE. When we booked Austrian still offered the Premium service. Unfortunately the new 'bus shelter' seats on the 319 are not up to standard for a 4 hr flight, they are extremely uncomfortable, particularly when you have an expectation of a mid-haul Business class sleeper seat. Reducing customer service is not the way forward. Food service, with pre-dinner canapés, remains a USP for Austrian. However, I was disappointed on a flight of this length there was no amenity kit, IFE and appropriate seating.

Austrian Airlines customer review :  29 July 2011 by V Ravi   (USA)

VIE-BOM. Horribly old aircraft. No On Demand Entertainment. Four movies and 3 TV shows kept repetitively playing over and over again. Food was not good. There was an Indian option and the snack was an Eggplant and zucchini sandwich served cold. FA's were cold and clearly had better things to do like talk loudly to each other across the cabin and galley.

Austrian Airlines customer review :  26 July 2011 by Christian Roigk   (UAE)

Business Class from Dubai to Vienna. Even though the Aircraft a Boeing 767 was not shining new, you could clearly see the cabin crew was making up for that little set back. The service is outstanding and genuine friendly, you feel at home as soon as you board the aircraft.

Austrian Airlines customer review :  26 July 2011 by A Tang   (Canada)

We were seated in the row with on-demand entertainment systems that did not work during the 9.5 hr flight. Had to ask 2 flight attendants to look into the problem, before a third one finally came to say apologetically there was nothing they could do. Flight crew remained very friendly and became more attentive after that. Spilled my drink and an attendant brought me paper napkins before being asked. Food saved the day - definitely amongst the best food served by any airline.

Austrian Airlines customer review :  25 July 2011 by Z Dominik   (USA)

The check in at VCE was late to begin with. Only one counter. Check in staff were horribly slow. Took over 35 mins just to clear one passenger. Flight was delayed as a result. Onboard service was dismal, in place of a snack was a wafer bar. Will try to avoid Austrian in the future.

Austrian Airlines customer review :  16 July 2011 by Saif Salih   (New Zealand)

Long hall flights of 7 hrs, they booked 9 infants into the flight and the plane can only accommodate 3. Then they forced us to move into a different seat from what was on my boarding pass. When I told the flight attendant I didn't want to move she simply said "I don't care", throughout the flight the crew were dry and unfriendly. For over 4 hrs of the flight me and another lady also with a baby pressed the service call button many times. The service call light was still on when we left the flight. I am a business man and I have travelled over 5 times a year for the past 10 yrs. And I can honestly say I have never seen such appalling service ever.

Austrian Airlines customer review :  28 June 2011 by A Bottin   (Belgium)

BRU-VIE, had exactly the same impression as Robert Phillips, was surprised that good snack and drinks were given for free, very clean and newish looking plane, courteous flight crew. What a difference on the flight back with Brussels Airlines, plane seemed not well kept and of course nothing for free. Also informative announcements by the Austrian Airlines captain. Impressed.

Austrian Airlines customer review :  28 June 2011 by Roberts Phillips   (Belgium)

BRU-VIE. First time on Austrian and very impressed with the economy product. A321 clean and spacious. Professional and friendly service by cabin crew, good information from cockpit. Nice to still be offered a snack and a drink free. Overall an excellent and enjoyable experience. Would definitely use Austrian again. Returned to BRU on Brussels Airlines, a distinctly inferior level of quality/service.

Austrian Airlines customer review :  26 June 2011 by Georg Zechner   (Austria)

VIE-ARN-VIE. Flight to Stockholm was great, A31, on time, nice crew, ample leg room and good hot snack. Return flight another story - food was good as well (their caterer DoCo knows their stuff) but the plane was a noisy Fokker 100 with little legroom. I have flown many airlines and planes but never was there so little legroom, not even on no frills airlines. The crew was quite nice but they ended service after only 1 hr, no second drink service, they just disappeared until it was time to prepare for the landing. I expect more from a full-price flag carrier.

Austrian Airlines customer review :  20 June 2011 by F Frank   (Switzerland)

ZRH-VIE and VIE-DME - flights on time, equipment well maintained. Crew on OS601 concerned only to finish the job as soon as possible, dinner is a joke quantity wise - quality was not bad, no second drink service and crew did not react at all on call button. Return flight crew nice and pleasant.

Austrian Airlines customer review :  20 June 2011 by Jason Lawley   (UAE)

I was upgraded to Business Class VIE-DXB (outbound was Economy) .Difference in classes is like chalk and cheese! Business Class service excellent. Friendly, attentive crew, excellent meals - onboard chef. Little touches like special coffee menu after meal was nice. Downside compared with other carriers, are the old seats (angled lie-flat) and old IFE.

Austrian Airlines customer review :  14 June 2011 by Brian Tranter   (Slovakia)

YYZ-VIE Boeing 767 Very old aircraft with uncomfortable seats. I paid extra 70 euros for extra leg-room but ended up in a seat right next to the toilets which smelled. Entertainment system did not work the entire trip, but would not have been very useful given the extremely small size of the screen mounted on the wall. I would not pay the 70 euros again, as the leg extra leg space was marginal, armrests do not fold up in these seats, meaning I could not take advantage of the empty seat beside me. I would avoid flying on this routes using this aircraft.

Austrian Airlines customer review :  13 June 2011 by Bostjan Napotnik   (Slovenia)

VIE-BKK-VIE business class B777. Excellent food, good choice of drinks, coffee. Cabin crew nice and attentive. Very limited choice of drinks and snacks between the meals. Seats are okay, but not comfortable for a proper sleep. Entertainment very limited.

Austrian Airlines customer review :  10 June 2011 by D Maler   (France)

CDG-VIE-DME return. Limited entertainment onboard, but this is what to expect on short haul. Cabin clean and excellent service onboard, helpful and pleasant. Decent meal VIE to DME with free alcoholic drinks. Very professional attitude as a whole and very nice flying experience, better than Aeroflot for Moscow destination at least.

Austrian Airlines customer review :  9 June 2011 by Robert Carella   (USA)

JFK-VIE return. Staff pleasant and cabin was clean. Food great and Video monitors on each seat. Go See Vienna by the way because it is an extraordinary city in this wonderful world.

Austrian Airlines customer review :  2 June 2011 by B Klug   (Germany)

FRA-VIE-FRA spotless cabin, mostly friendly cabin crew and good flight deck information during the flight. Food better than competitors on the same route. Overall a bit old-fashioned but okay.

Austrian Airlines customer review :  1 June 2011 by N Mundhra   (India)

Austrian airlines seem to keep the worst aircraft for the India-Europe sector. Flying from Mumbai to Vienna, we got a horribly old aircraft with no personal TVs and even the common ones were really hard to watch due to placement. Vienna to Mumbai flight was only a little better, with personal TVs but very bad reception of movies and no play/pause button for movies. The space between economy seats was the least I've ever experienced - very uncomfortable, and this was on both flights. The only good thing was the food which was tasty. Also, the flight attendants were ok - not friendly but not rude.

Austrian Airlines customer review :  30 May 2011 by Paul Van Alsten   (France)

VIE-CDG Economy A321. Clean cabin, decent legroom, comfortable new European seats. Web check-in user-friendly but displayed very few available seats - I checked in 23hrs before departure and 3/4 of the seats were already occupied! Informative cockpit crew, friendly and smiling stewardesses. Quite disappointing food service - on a 2hr5min flight all I got was a small chocolate muffin. At least flight was on-time. Fare was not that cheap.

Austrian Airlines customer review :  25 May 2011 by Tibor Horvath   (UAE)

DXB-VIE night flight, old aircraft, uncomfortable seats, nuts and drinks for 4 hour, breakfast just before landing in VIE. VIE-DXB great beverage and food service, friendly crew.

Austrian Airlines customer review :  22 May 2011 by Roger Stone   (Australia)

FRA-VIE, originally booked in discount economy but able to upgrade very reasonably to business on their web site. A short flight turned into a lengthy one due to thunderstorms over Vienna so we diverted to Linz before continuing to Vienna an hour later. Crew kept all well informed about the situation. Food and wine quite good - business seats really only economy seating with centre seat kept spare as is the custom in Europe. I noticed an Austrian Airlines aircraft on the Vienna tarmac in 1950s-style livery and it looked somewhat better than the current garish livery and crew outfits on Austrian Airlines.

Austrian Airlines customer review :  22 May 2011 by Bill Hansen   (Japan)

Economy CDG-VIE-BEG and back. Fokker70 VIE-BEG-VIE and A321 on VIE-CDG. All departures on-time. Aircraft clean, seats comfortable on A321, rather small on Fokker70. Drinks/snack service on all flights, although on morning 2 hr flight VIE-CDG something closer to a breakfast could be useful. Extremely long taxiing in CDG after landing on the northernmost runway and crawling all the way to the T2 area in the southern part of the airport. This has more to do with the ATC at the airport but probably airlines based at certain terminals can work with the airport to avoid 15-20 min post-landing taxiing. Crew with good attitude on all flights. Overall a good experience.