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Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports



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Austrian Airlines Customer review :  28 January 2013 by M Sobolewski    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-VIE. Flight left and arrived on-time. Older plane but serviceable. Seats were small. Excellent food and service. My wife ordered (in advance) a special "seafood meal". The regular economy beef meal was good. Will definitely fly with them again.



Austrian Airlines Customer review :  28 January 2013 by C Yi    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-LHR. Found the entire flight experience to be extremely uncomfortable. Once seated you cannot help but to wonder if there's even a seat pitch to your seat as your leg would feel like its been clamped against the seat in front of you. Another complaint was with how the stewardesses kept speaking to me in German, well after it was established that I don't speak German - found it to be both frustrating and uncomfortable. Apart from the drawbacks, I found the breakfast muffin quite enjoyable. I would not care to fly this airline again, especially for the prices this airline sells its seats for.



Austrian Airlines Customer review :  16 January 2013 by G Kastner    (Austria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE on 21st Dec, packed flight. Check-in unable to get me on an earlier flight, couldn't speak German. Lounge was ok, nothing special. Boarding was chaotic, no priority boarding for Business. Inflight service - food was great as usual on Austrian. Arriving was good, fast passport, but baggage claim was pathetic. After long waiting time, a few bags came out, not even the priority bags, just regular economy passengers. Then the belt stopped, I, like many others, went to the lost and found, where an unfriendly manager told us to go back and wait. A real down turner at 11.30pm.



Austrian Airlines Customer review :  11 January 2013 by H Dominik    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LEJ-VIE-LEJ, Economy class - journey paid with miles. Check-in was very quick, but Lufthansa ground staff at Leipzig airport extremely unfriendly. Walking distances at Leipzig airport are incredibly long. Due to bad conditions at Vienna airport, the plane (Dash 8-400) could not leave Leipzig on time, therefore had to wait about an hour. Captain kept the passengers informed on connecting flights. During the waiting time the crew offered free drinks and newspapers. I asked for a special Austrian paper and received it with a smile. In the air we were served tea or coffee and a small snack. Return flight was also pretty good, same experience except for the delay as we landed 20 minutes ahead of schedule. Austrian offers a good value for money (cheapest tickets start at 149 Euro), especially on this route, where you have no alternatives.



Austrian Airlines Customer review :  8 January 2013 by T Meier    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-VIE-PEK return in economy class (B763). Flights were OK and absolutely on time! Food is quite good, and as I heard they will replace the old IFE-System soon.



Austrian Airlines Customer review :  8 January 2013 by J Tinning    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The problem was not the airline, aircraft or its crew, but some of the passengers on the flight from Vienna to London. Austrian provide all passengers with the choice of seat yet when I boarded, the passengers located in the seats next to me requested that I switched my choice of an aisle seat, which I did not. The cabin crew are helpful, efficient and friendly. The refreshments are good. The check-in services are efficient and useful. The queues seemed more prominent than usual at Vienna but the terminals and gates are very good with a smoking room, free WLAN and sofas. Austrian are a good quality airline and the crew are professional.



Austrian Airlines Customer review :  4 January 2013 by R Heard    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE-LHR, 29/12/12 and 1/1/13. Excellent product in Business Class. Flights on time, boarding perfect, in flight service friendly and accomplished, on both legs. Food by Do & Co lives up to the long haul experience and plentiful. My only quibble is that the Captain takes an awful long time to switch off the seatbelt sign, so long on the return flight (after 30 mins climbing and in calm air) that the senior crew member had to go into the cockpit to check, whereupon the seat belt sign was switched off immediately and service began. Excellent food and drinks as usual by Austrian. One complaint: on return flight to LHR, cabin lights did not get switched on after take off, on questioning this, was told that there were approx 100 Japanese pax who'd transferred from a day flight from Japan and requested a dark flight. Cabin crew member for business pax rightly asked if I wanted lights switched on, I said no but did think that on a short 2hr flight to London, not acceptable for a group to dictate the lighting on a plane - but sympathise with Austrian if this is a regular and lucrative booking! All in all, Austrian remains a quality European airline in Business Class, well worth flying.



Austrian Airlines Customer review :  2 January 2013 by Boris Markocic    (Slovenia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We took the flight OS 026 from Bangkok to Vienna on December 30 2012. Overall impression is poor. The seats are uncomfortable and worn out, no leg room. Onboard entertainment is below the level acceptable for long flights. Sandwich that we got for breakfast must have been a few days old. In front of us was a family with 3 kids and the father reclined the seats back during take off. He was not willing to set them into the upright position even during dinner. The cabin staff did not want to react - they said that nothing could be done. Will avoid Austrian flights in the future.



Austrian Airlines Customer review :  30 December 2012 by W Staab    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-Vienna-JFK. The seat space on the 777 in economy was the tightest and most uncomfortable of any transatlantic flights I have experienced with the exception of a previous trip on Austrian. Even with an aisle seat it was impossible to move, seats dreadfully hard. That said, the crew were exemplary, main meals of good quality though quantity was a bit miserly in quantity, the breakfast prior to landing in Vienna and the snack prior to landing in JFK far more substantial and tastier than most other airlines offer. Plenty of drink runs. Seats booked were honored with both flights jam packed.



Austrian Airlines Customer review :  25 December 2012 by J Tinning    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Vienna on a mid afternoon flight onboard the Star Alliance 737-800. The mobile check-in service was easy and quicker yet the request for an aisle seat was not available despite earlier check-in. The flight was full and there was an overbooking meaning one passenger was unable to travel. A sandwich was served and two drinks also. The cabin seemed too hot during take-off however the temperature dropped as we reached cruising altitude. All the short haul fleet have been fitted with more comfortable stylish cabins and is a real plus side to the journey with Austrian. Overall a good journey.



Austrian Airlines Customer review :  23 December 2012 by Zoran Culig    (Austria)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight INN-VIE cancelled. Initially, AUA announced delay on the screen, however there was no one from AUA in departure hall to assist passengers. They show a complete lack of interest. Some passengers have been approached for rebooking but those with a higher status (Star Alliance Gold). 3 hours later the second flight was cancelled. Again, nobody in the departure hall to assist passengers. Announcements were either inappropriate or late. Two staff members tried to identify passengers from their flight to give them a 5 EUR voucher, however again they did not care about Star Alliance Gold status at all. Check-in staff in part cannot recognize priority passengers and do not know how to manage situations like cancellations. An agent responsible for the 2nd rebooking was more professional and arranged free taxi transportation after the 2nd flight cancellation.



Austrian Airlines Customer review :  22 December 2012 by Dorothea Ortner    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna to Bangkok, 3 August, OS 025. Impressed by the friendly and competent service, fresh food, good beverages and magazines. Looking forward to our next flight.



Austrian Airlines Customer review :  20 December 2012 by Mauricio Canosa    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Berlin, Tegel to Wien, the B737-800 was spotless. The 3x3 configuration with the middle set blocked was not the most comfortable, but business was quite empty and it was a short (1 hr 10 mins) flight, so cannot complain. Enjoyed the light blue with red leather seats decor of the cabin, a nice departure from the frequent dark blues and greys from other airlines. Flight attendant welcoming and professional, spoke good English and worked hard to make flight enjoyable. Around 11am, a full lunch was served, with starter, hot breads, small salad with black forest cake for dessert. A nice Austrian sparkling wine and hot coffee with pralines to close. Wien airport looked new and huge, cannot understand why we parked on a remote area and they had to stuff all the passengers on one bus, many fingers where available. From Wien to Frankfurt, another spotless plane, this time an A-321 with the Euro standard business with 3x3 and blocked middle seat. It was a bit more comfortable than the 737-800, and this time cabin was almost full. During the sunset, the friendly FA served a full dinner with starter, small salad, nice pork schnitzel with potato salad, a very good chocolate-mousse tart and coffee and pralines. Landed in Frankfurt after an uneventful 1.10 hrs flight. Both flights on time, with professional and hard-working crew and nice looking and clean planes, besides high quality meals. Would fly again.



Austrian Airlines Customer review :  18 December 2012 by C Frisby    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bangkok to Vienna, very limited leg room, old entertainment system, could not eat comfortably as the chair in front if me was reclined, I asked an attendant to ask the passenger to sit up and was told no ad he is asleep! Cabin Crew seemed to not be around for most of the flight apart from at meal times. The attendant on my side of the plane was rude and abrupt, she crashed the trolley into the narrow aisle a few times and dropped cups on the floor!





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