AUSTRIAN AIRLINES Passenger Reviews and Customer Trip Reports   Austrian Airlines an official 4-Star Airline   Add your Austrian Airlines Review   Austrian Airlines detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AUSTRIAN AIRLINES review :  6 January 2009 : by Toni Cardoso

AMS-VIE-BCN in C class. Food very poor. Austrian flies F70 in C class configuration of 3+2. Middle seat in row of 3 free. Seats just like economy - where is the old great C class gone? Service is Europe is in general getting poorer.

AUSTRIAN AIRLINES review :  22 December 2008 : by Ron Merritt

JED-VIE-LHR business class. Jeddah Airport First/Biz Class lounge was filthy, toilets not working, etc as usual. Boarding the A320 plane in Jeddah, I initially thought it was a very small, single aisle biz class. However, I was pleasantly surprised to find the seats were very wide, excellent friendly flight crew, nice amenity bag, good meal selection along with movie selection and welcome/thank you gift upon arrival at VIE. Transfer in VIE was easy compared to previous LH flights via FRA. Lastly, small plane from VIE to LHR had true biz class seating compared to tiny midget seats in biz class on SAS and LH intra-Europe.

AUSTRIAN AIRLINES review :  17 November 2008 : by M Devenish

PRG-Vienna-Bangkok return economy on 777 . Prague to Vienna uneventful. Vienna to Bangkok poor at best. Limited selection of movies on old IFE screens, food tasteless but worst of all surly FAs who made a point of being as unpleasant as possible. Overall a totally uncomfortable and unpleasant experience made worse by extremely poor attitude of FAs. Have travelled with this airline before and always been happy with service but standards are definitely falling, based upon this experience.

AUSTRIAN review : 15 November 2008 : by Andreas Poltin

Customer Rating :  2/5

Vienna-Bucharest-Vienna in Business class: Austrian has reduced the service in Business class for shorter flights. No hot towels, no welcome drink, no hot food. The quality of the cold food is medium to poor.

AUSTRIAN review : 4 November 2008 : by R Shumann

Customer Rating :  3/5

VIE-IAD B777 in coach with large IFE screens, wide selection of movies, and catering much better than average. Only complaint is the 777 has ten seats per row in coach, compared to nine on United, AF, KL so the seat is cramped and aisles are narrow. I had an aisle seat but could not rest because of all the bumping from other passengers, carts, etc.

AUSTRIAN review : 28 October 2008 : by Vikram Bhartia

Customer Rating :  2/5

Mumbai-Vienna-Prague and return. The trip could have been on two different airlines. Mumbai-Vienna leg on a 767 with good leg room, great seat recline, good IFE with individual screens and very good catering. FA's were courteous and frequent drink runs. However, unlike other airlines that take off around midnight from Mumbai, Austrian served a full meal at 2am and a scanty breakfast before landing, 7hrs after boarding. Most airlines have it right by serving a light supper and heavy breakfast assuming that 1am flight passengers would have had dinner before the flight and may want to sleep. The return flight was on an old 767 aircraft without individual screens. The leg space was cramped (I am 5'9") and the seat hardly reclined. The aircraft couldn't have been worse - seemed like a 1980's Lufthansa flight. However to their credit, the FA's made frequent drink runs and the catering was top notch. Vienna-Prague and back was uneventful.

AUSTRIAN review : 15 October 2008 : by Michal Glowacki

Customer Rating :  2/5

OSL-VIE-JFK in economy. Flight to Vienna uneventful in a Fokker 70. Reasonable meal served and friendly service. Flight to JFK was on a 767 and one of my worst intercontinental flights ever. Ground crew stuffed up the seating allocation so flight attendants had to spend time trying to seat couples and groups together before take-off. To their credit they were friendly and polite. Flight was 30 mins delayed. I found the seat to be very cramped (I'm 180cm tall) and with poor pith compared to other airlines. The food served was average. IFE monitors on every seat but movie selection very limited and with set times. Upon arrival I was informed my luggage had been left behind in VIE. No compensation and got told it would arrive in 24 hours. Came back the next day to pick it up since I was catching an onward flight to Costa Rica. No-one there to help me since they are only open when Austrian flights arrive but I found my bag behind the counter and just took it. The bag had been opened and one thing was missing but I did not bother lodging a complaint since I was informed that US Customs go through all delayed luggage upon arrival in the US.

AUSTRIAN review : 14 October 2008 : by Stephen D'Arcy

Customer Rating :  5/5

Brussels - Vienna return, economy. Pre-flight check-in saved time on my 07.00 flight, they served a breakfast, FAs are nice. Return flight also good. Their all-year "red ticket" fare of EUR 99 all-in is a steal.

AUSTRIAN review : 7 October 2008 : by Vladimir Jovanovic

Customer Rating :  5/5

BEG-VIE-TLV return. Comfortable planes. Cabin crew relaxed and polite. Catering in Austrian is 5 star! Warm meals, with bread and dessert at the end. Even on the flight BEG-VIE which is 50 minutes, there is a cookie at the end. Lovely experience.

AUSTRIAN review : 4 October 2008 : by Frankie Azzopardi

Customer Rating :  4/5

YYZ-VIE B767. Nice staff, aircraft interior was new with personal tvs. The staff came multiple times with bread and drinks which is nice in coach class. VIE-YYZ B767 very old, outdated no personal tv's, the worst part is that the legroom was much less on this plane than my previous flight. The staff was good, but not so friendly. Overall experience ok but next time I would stick with Air Canada if I had to choose a Star Alliance member.

AUSTRIAN review : 3 October 2008 : by Ian Glasser

Customer Rating :  4/5

JFK to VIE return. Might as well have been two different carriers. The crew JFK-VIE was terrific - friendly and helpful The cabin crew on VIE-JFK flight was dour and arrogant and did nothing to be helpful. Both flights on time and efficient in flight. The outbound was mood enhancing due to the cabin crew where as the return was a drag.

AUSTRIAN review : 23 September 2008 : by H Hansson

Customer Rating :  5/5

VIE-NRT Business B777. Friendly and attentive cabin crew, outstanding catering, selection of wines, average seats (sliding down-feeling), deficient and outdated entertainment system (but still much better headphones than for instance LX business). The different colours which constitute the cabin interior somehow convey a confusing impression. The idea of the "Vienna Coffee House in the air" is a good one, however, it takes too long time to prepare the drinks for all passengers. But still probably the best Star Alliance Business Class in Europe.

AUSTRIAN review : 22 September 2008 : by D Finkler

Customer Rating :  5/5

AMS-VIE-AMS. Inbound was a Tyrolean Fokker 100 with some age on it but clean and tidy. Outbound a new A319. Plenty of leg room on both flights. Very friendly staff and hot meals on both flights. Plenty of wine and beverages.

AUSTRIAN review : 21 September 2008 : by Franz Koepernik

Customer Rating : 4/5

MUC-KRK via VIE in Economy, return in Business. Web-Check-In to KRK quick and without any problems. Legroom on A320 (MUC-VIE) not really spacious. Really more legroom on Dash8-400 and F100 (these flights operated by Tyrolean). Crews on all legs friendly and for the short flights even in Economy Service better than other European Airlines. New Lounge in Krakau, which is more spacious but no more food available. Impressed with the transfer in VIE.

AUSTRIAN review : 15 September 2008 : by Andre Vermeulen

Customer Rating : 1/5

I flew Vienna to Munich on Austrian A321 assigned to seat 25D. The leg room between seats does not allow a normal person to fit one's legs in. The arrangement of seats are so tight that you cannot even slide your feet under the seat in front. What ever happened to passenger comfort and consideration. Had this information been available to me I would have chosen a different flight or airline. For the first time I experienced the reality of air rage which would have materialized if the passenger in front reclined his seat.