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Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports



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Austrian Airlines Customer review :  17 June 2013 by D Barton    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-VIE 19 May 2013 Booked frequent flier business class ticket to Turkey, and routed on Austrian Airlines for first leg. First flight experience on this airlines. Redesigned 767 business class seating comfortable and easy aisle access. Service excellent and on-board chef provided best meal of 9 business class flights throughout my vacation. Sleeping position was uncomfortable - seats very narrow, hard and positioned at angle. Some difficulty removing tray and with entertainment system on new seats - even frustrated crew. Would definitely consider Austrian for US to Europe flights, especially business class.



Austrian Airlines Customer review :  28 May 2013 by R Saunders    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-Rome in business class recently. Very impressed with service, food and staff aboard a quick flight from Vienna to Rome. From the moment we entered the cabin, the flight crew provided a welcoming environment, and did an outstanding job. The food service was some of the best I have tasted on an airplane. The Austrian wines were an added treat.



Austrian Airlines Customer review :  27 May 2013 by Martin Ambrosch    (Austria)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-FCO-VIE. Flight to Rome was very nice. The plane was nearly full but seat next to me was left empty. As a MM Senator I appreciate that. Returning flight was a different story. Plane was half empty and they seated 3 in a row. In my opinion the Senator benefits are a lottery and it is a shame that Austrian does not treat their best customers accordingly.



Austrian Airlines Customer review :  22 May 2013 by G Kastner    (Austria)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE, full flight, Friday evening flight, gate 5 far of from departure lounge, 2 drink runs, reduced catering - really sad they substituted sandwiches with a small pack of solletti to sell more of their premium menus - FA professional as usual, wait on ground for parking position in VIE for 15 min strange for the late evening arrival.



Austrian Airlines Customer review :  21 May 2013 by Gospodin Gochev    (Bulgaria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-VIE-SOF. 2 short flights with huge delay. Seats were old and uncomfortable.



Austrian Airlines Customer review :  20 May 2013 by Michelle Winship    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE-BKK and BKK-VIE-LHR. Excellent value for money, all flights left on time, snack and two rounds of drinks on the short flights. Food edible on long haul and plenty of drinks. In flight entertainment really good with the new touch screen TV's, comfortable, clean, staff polite and helpful. Would definitely fly with this airline again.



Austrian Airlines Customer review :  6 May 2013 by B Madaras    (Romania)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Bucharest to Vienna. The food was quite poor, only a small muffin was offered, however you can have 2 drinks. The crew were kind, services for children were relatively good. Ticket was quite cheap, however service could have been better.



Austrian Airlines Customer review :  6 May 2013 by J Braun    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-VIE F100 in Business Class. Easy, on time priority boarding. Young, friendly crew very welcoming and incredibly on this just 45 minute flight they managed to serve a very tasty warm meal. Excellent legroom in 1A with neighboring seat kept free. Landed early. The only downside was having to be bussed to the terminal.



Austrian Airlines Customer review :  3 May 2013 by Z Culig    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

INN-VIE-ZAG very good service in business. Although the flights were short, tasty snack was offered and selection of drinks excellent. Star Alliance passengers recognized by cabin crew. Excellent value for money.



Austrian Airlines Customer review :  25 April 2013 by A Mezaraups    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying from SKG-VIE on A319. The seats were comfortable, and seat pitch and width were good as well. The food quantity was not large, but it was delicious. Inflight entertainment was okay, but not great. Anyway, the flight only lasted only for 1.5 hrs, so for a domestic flight it was great.



Austrian Airlines Customer review :  17 April 2013 by Emiliano Morchi    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-VIE-SOF and VAR-VIE-MXP. All those flights apart the VIE-SOF were done by using Fokker aircraft: although not new at all, they proved comfortable. In the other leg we flew with a new A320 with slim seats: acceptable legroom quite comfortable. The food that we were provided was acceptable given the length of the flights. Crew polite and efficient, but a bit cold (and with terrible uniforms). The only inconvenience was in Vienna airport: in order to catch the connection we had to run because we lost time at an unnecessary additional security control, as we proceeded from another EU member State, although out of Schengen area. Then, the plane was kept 45 mins at the finger in order to wait some more connecting passenger. I think that, if is planned to wait long for people, it should be better to write "final call" on the screens. In general, however, I've been satisfied.



Austrian Airlines Customer review :  15 April 2013 by S Nikolodi    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-MXP-VIE. Staff friendly and fluent in English, dealt quickly and reliable with additional baggage that didn't fit into the overhead storage. Quick check-in, extended legroom in the new short-haul cabin. Drinks/Coffee/Tea and choice between chocolate wafer and an apple. Good experience!



Austrian Airlines Customer review :  2 April 2013 by K Csilla    (UAE)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-BUD, March 2013. As far as I know Austrian isn't a low cost airline, however the baggage allowances (23kg and 8kg) and the strictness of shows it should be. Compared to Emirates (from Dubai to Vienna) where I can take 30 kg baggage and actually hand luggage limitation in 'all you are able to carry'. Crew were robotic - no smile. It was a very short trip and they were still stressed with providing drinks, however aircraft not full. I will definitely avoid Austrian next time.



Austrian Airlines Customer review :  26 March 2013 by J Braun    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-VIE, A319 in Economy. Excellent short-haul experience. Late arrival of incoming aircraft but swift turnaround in Stockholm and efficient, well organized boarding process got us in the air on time and ahead of schedule in Vienna. Excellent ground staff at Arlanda - recognized my Senator status and re-seated me upon boarding so that I could have the middle seat free. On board very friendly and efficient service. Simple snack was sufficient for this 2 hour trip. Legroom good and the new seats are fine.



Austrian Airlines Customer review :  15 March 2013 by G Kastner    (Austria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-LHR, short delay in departure for de-icing, 2 drink rounds and a muffin, check-in - bag drop packed but didn't wait long, slightly delayed through traffic over London, waited 25 min at the baggage belt in Heathrow on arrival.



Austrian Airlines Customer review :  12 March 2013 by C Van Rijckeghem    (Turkey)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on an Austrian Airlines ticket with the flight operated by Tyrolean. I wasn't happy with the service on check-in by Austrian Air. I was assigned a back seat despite the entire business class being empty. All seats except the first row had very little leg room, corresponding to the smallest I have seen in economy. It seemed like the check-in staff did not care much about customer service. Change fee is quite high -100 euros despite business class cabin being completely empty. Once onboard, the service was very friendly and the food excellent.



Austrian Airlines Customer review :  6 March 2013 by G Kastner    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE, 4th March afternoon. Check-in no queue, staff talked to each other but still good transaction time. Fast Track through Security, Star Lounge ok, small food choice, long way to the gate, priority boarding, nice welcome, flight was early, really rare from LHR. Food was excellent (as usual), steward addressed guests by name, lots of refills, excellent. Downs: IFE (but not really needed for the 2hr flight), reduction in flights, the afternoon flight is stopped this season, which is strange since the flight was quite full (A320 instead of the scheduled A319) and this allows a normal arrival time in Vienna (7pm) instead of 11pm with the evening flight. The 40 difference from Economy to Business was worth it, because of an extra piece of luggage, lounge, good food and attentive service. Can recommend flying Austrian.



Austrian Airlines Customer review :  14 February 2013 by M Nayan    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-VIE. Probably the worst long haul flight I've ever taken. I was expecting much more and in fact partly decided to try this airline for the first time given its four star rating on skytrax. The cabin is very old school looking. There are no personalized screens, instead there are large screens overhead in the middle of the aisle every few rows. The food was mediocre and red wine was tasteless. They watered down the coffee. The service was not friendly or polite. This was my first time flying Austrian and once I'm done with this trip, it is certainly my last. Definitely would not recommend.



Austrian Airlines Customer review :  13 February 2013 by J Daykin    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Rostov-on-Don in Russia via Vienna on a work trip. Very impressed with the level of service of their ground staff and the air crew. Flight was comfortable and the information given during the flight very good. There were 2 drinks rounds and although food was minimal at least something was offered. On one journey I ordered from the la carte menu in advance and this was excellent value for money - really good quality. The whole experience was very relaxed, unlike flying with a budget airline such as Ryanair. I will definitely fly with them again and have started to look at their other destinations for a leisure trip.





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