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Austrian Airlines customer travel guide
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	Austrian Airlines Customer review :  23 November 2011 by Tim Pfister    (USA)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I routinely commute between Vienna and New York. I fly both business class and economy, and believe the service is very good. Economy meals are perfectly good. But generally not meritorious of relatively high praise as the meals in business are. The crews are professional and courteous. My only issue with the service is when, by bad luck of the draw, I get a seat with impaired leg room as a result of those metal entertainment boxes on the floor. Those are only barely tolerable when the seat next to me is empty, but horrible during a full flight.

	Austrian Airlines Customer review :  22 November 2011 by E McCall    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Toronto-Vienna and Prague-Vienna-Toronto. Departing flight was okay except for the archaic entertainment (movies on TV's hanging off the ceiling) which continued through the night. On the return flight, the standard screens on the back of the seat were in place, but the plane was smaller and extremely uncomfortable. I'm fairly tall (5'11"), and there was no room for my legs so they stuck out into the aisle. A flight attendant came barrelling down the aisle and she smashed into my knee. The other flight attendants were quite friendly. The food was barely edible for both flights, but the drink service was often. If you have a little extra money to spend, I wouldn't recommend taking Austrian Airlines, as I was highly disappointed.

	Austrian Airlines Customer review :  22 November 2011 by D Rafael    (Austria)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	AMS-VIE. Had an extremely cheap ticket so wasn't expecting much. Flight was 90% full in Economy and 50% in Business. Boarding at AMS was quick and from the rear towards the front co-ordinated, therefor boarded as one of the last ones. Still able to take some newspapers (local Austrian and English ones) for the flight onboard. Service was up to standards with food and beverage needs for a 1.5 hr flight. Arrived early in VIE after a late push back in AMS! Good service, seats could be a bit more comfortable, but no need to complain.

	Austrian Airlines Customer review :  11 November 2011 by O Müller    (Switzerland)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	ZRH-VIE-SOF-VIE, first and last leg on A320, VIE-SOF onboard 737. All planes featured the new seats which are quite comfortable for these short-haul flights offering sufficient legroom. We took off in SOF with more than 30min delay, the crew provided timely and updated information on connecting flights. Staff onboard and at airports were friendly and helpful. Food service was good between VIE-SOF and a somewhat uninspired sandwich on the last leg. All in all a good experience.

	Austrian Airlines Customer review :  1 November 2011 by Nattawat Krittayanawat    (Thailand)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BKK-VIE-PRG. If you don't mind a narrow and uncomfortable seat, Austrian is a very good choice. Staff friendly and helpful. Foods are very good and delicious. BKK-VIE plane was very old, but VIE-BKK plane was new and cabin equipment worked well.

Austrian Airlines customer review :  21 October 2011 by K Dafalias   (Austria)

VIE-BKK-VIE operated by Austria using rather old former Lauda Air Boeing 777. Staff friendly and helpful. Food was good, entertainment system not state of the art, no video on demand.

Austrian Airlines customer review :  13 October 2011 by R Thut   (Switzerland)

SKG-VIE-ZRH in C-Class. The service to VIE was excellent and food divine. VIE-ZRH was very much different. The Purser was given comments to other passengers which were inappropriate and thought she owns the company. The food was again very good but the service was lousy.

Austrian Airlines customer review :  11 October 2011 by Yevheniy Kahanovych   (Ukraine)

KBP-VIE-NCE. A320 with new seats, wasn't impressed with this. Looks good, but feels firm. Next flight on Fokker 100 with old seating, and much better. Catering concept is tending to be non-existent meal with free bar service. All planes well kept. Baggage safely made the connection (about 3 hours layout in Vienna). Overall experience was ok, very good value for money, safe and punctual. Strong 3 star, but not a 4 star.

Austrian Airlines customer review :  11 October 2011 by James Martin   (UAE)

Dubai-Vienna-Geneva in Economy Class. First sector on a Boeing 767, and then A319 to Geneva. Remote stand boarding at DXB. Was re-assigned to a central aisle seat at check-in. Ended up with an elderly gentleman seated two seats away but practically rested his head on my knee when he decided to curl up and make the most of two seats! Service efficient and quite cold, although fine. Functional rather than friendly. Sandwich and a couple of drinks after take off. Woken one hour before landing for breakfast. Austrian has the best coffee I have tasted on a plane. Quite a filling breakfast and on time arrival in VIE. Transfer for Schengen flights a breeze. Coached out to A319 to Geneva. New slimline European seats. Comfortable for the short flight. Yet more of the excellent coffee plus a muffin. On time landing in a beautiful morning in GVA, the captain keeping us all informed of the landmarks outside as we made approach. I was travelling on a Lufthansa issued ticket. Very good handling by the Star Alliance partner staff I encountered. Time to retire or refit the old 767's though.

Austrian Airlines customer review :  21 September 2011 by R Stangl   (Australia)

Rushed service on the evening flight from LHR to VIE. Only 1 flight attendant designated to a full Business cabin. No menu choice, awful meal. The new Europe Seat was a shock and very uncomfortable.

Austrian Airlines customer review :  14 September 2011 by P Browne   (Canada)

VIE-LHR in Business Class. The impressions from ground staff at Vienna Airport were that they are poorly trained and not particularly educated about the airline, the product, and the airport they work in. After a series of misinformation from check-in, we finally reached the Senator Lounge near to our C Departure Gate even though check-in told us that the only Senator Lounge was by the D Gates. The lounge is not large but we found comfortable chairs and catering was nice. After a few hours Security was fast and efficient and then entered the departure lounge which was jammed to the roof - far too small for our full 737-800. A 10 mins delay was already on the Board but this stretched into a 40 mins wait. The gate staff were hopeless in providing information and managing boarding. Vague announcements created a scrum and soon she had the entire room standing and pushing for over 15 mins before they actually started the process. Once onboard, things changed for the better. Pleasant service with a nice meal. The cabin featured the new seats that Austrian is trumpeting about but honestly, they are the hardest seats I have ever sat on. Legroom is tight too. No comment on the delay from the flight deck at all. Our 2 hr connection was whittled down and we made our next flight with only a few minutes to spare. So all in all a mixed bag but would probably fly them again.

Austrian Airlines customer review :  13 September 2011 by R Thut   (Switzerland)

ZRH-VIE-SKG and vv. I was happy with Austrian on these flights, the only negative was, that my connection in VIE to SKG was 3 hrs delayed and no efficient information given. Vienna Airport definitely needs a refurbishment. Everything looks old and worn. On the return I upgraded to Business. The lounge in Thessaloniki is handed by Aegean Airlines. A nice cosy place with a good variety of drinks and snacks. The minus here is, that Passengers from their Airline have direct access to a bus from the lounge. All other passengers have to go to the original gate and board with all other passengers and this can be chaotic. I will fly with them again since they have good flight times to SKG.

Austrian Airlines customer review :  13 September 2011 by H Duong   (Austria)

Vienna-Lyon in Economy roundtrip same day. Flights on schedule, hot and cold beverages and a small snack (breakfast or lunch would be better). Both ground staff and cabin crew friendly and charmingly helpful. Seats and aircraft were quite old but still ok for such a short flight.

Austrian Airlines customer review :  5 September 2011 by E Ramesh   (USA)

Transatlantic Vienna to D.C. The trip was nice, seats were comfortable and staff friendly and helpful. Food was good, got lunch and a snack before landing. Complimentary red wine was lovely. Impressed with inflight entertainment. All in all, a good trip back home from Europe.

Austrian Airlines customer review :  4 September 2011 by Ira Cohen   (USA)

Copenhagen to Vienna and then to JFK because our Continental Flight was cancelled. In Vienna, seats booked and boarding passes given in Copenhagen were not recognized and we were charged for the same carry ons we used on the first leg for which no charges imposed. Seats were worse. Long lines and rude treatment in Vienna. No easily readable signs. Seats narrow onboard.

Austrian Airlines customer review :  31 August 2011 by Prabhash Sharma   (India)

VIE-DEL route. It was an old aircraft. Seats uncomfortable with blankets in poor condition. No On Demand Entertainment. 4 movies and 3 TV shows kept repetitively playing over and over again. Food was cold and tasteless.

Austrian Airlines customer review :  31 August 2011 by S Zangaglia   (Belgium)

Vienna-Yerevan return. Business Class. Narrow and uncomfortable seats in Business even on a short haul flight - almost no recline and for a 3.5 hr flight it's torture. Messy boarding, no priority for Business. Unfriendly staff, no welcome drinks, no hot towels and cloth for lunch. I had to ask twice for a second glass of wine. No eye shades available.

Austrian Airlines customer review :  30 August 2011 by Sepp Forcher   (Austria)

VIE-ZRH return. First flight on A320, return B737. Both equipped with new seats which are very pleasant with essentially more leg room than before. Both flights were on time, crew was friendly and efficient, a snack was offered plus free drinks. Very enjoyable.

Austrian Airlines customer review :  29 August 2011 by Sepp Forcher   (Austria)

YYZ-VIE in Business and had a an enjoyable time onboard. Friendly crew, great food served by a real chef and the flight was perfectly on time.

Austrian Airlines customer review :  27 August 2011 by Marc Pauquet   (Turkey)

WAW-VIE. Disorganised check-in with very long queues, onboard old and dirty plane. Friendly flight attendants for such a short flight.