Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports

LHR-VIE return. Outbound flight delayed 40 mins but arrived on time. Cabin crew friendly and efficient. Seating comfortable and adequate for a 2 hour flight with reasonable leg room. Drinks and a muffin provided which were very nice. However plane was extremely hot and stuffy. On return from VIE, boarding was extremely chaotic and disorganised, cabin crew were unwelcoming and appeared to speak very little English. Drinks and a panini provided, however no vegetarian option available (abruptly told they are only available on long haul fights). Further drinks had to be asked for a number of times. Again, another very hot flight. Overall flight experience ruined by return flight.

CDG-VIE-TLV. First leg Boeing 737-800, second Airbus A321. Seats not soft enough, very attentive crews, leg space nice. Catering on CDG-VIE route: small piece of cake. On VIE-TLV route: hot meal. Full bar service. On both planes short comedy programs and cartoons shown (video only). On the whole, a very nice experience. I have flown with Austrian on previous occasions and have always been pleased.

VIE-BKK. Pre-boarding at Vienna on time with boarding fast. Onboard the economy seats were acceptable if you weren't large or tall. The meal service was fine and so was the drinks run. Entertainment was awful for such a long haul flight, 3 films were played on a loop. Each person had their own seat back screen but you had to watch it to schedule. It's an average airline with an average product. I knew what to expect and it did exactly what it stated on the tin. If you can get a good price ticket, Austrian is adequate.

VIE-JFK in business class. Okay, the seat is not good and neither is the inflight entertainment. But on this flight the crew and the catering were excellent. Attentive service, good wines and food was nicely presented.

Have used it twice for a 10 hr flight (Vienna-Tokyo) in Economy class. The problem is the seat space, being the smallest I have had on such a long trip. To make matters worse, their entertainment system is appalling. You can't rewind or start a movie, and can only choose channels that play out like a TV. The food is not horrible but definitely does not fall into the category of good airline food.

Vienna-Bangkok-Vienna. Not satisfied with the flight experience. Tired and rude staff. Food was pretty bad quality and quantity wise, entertainment equipment is outdated, cabin color scheme awful. Leg room was ok, however they just don't seem to make any effort to ensure you enjoy the long haul flight.

Mumbai-Vienna-Toronto in C class. Agree with the comments that the aged aircraft, odd colour schemes and aged video system are initially off putting. From an equipment perspective, it's clear that Austrian is the poor relation in the Lufthansa family. On the other hand, the attentive and courteous service combined with very good food to make for a very pleasant flight. 5 hour transit time in Vienna allowed visit to the small, marginal lounge. Overall, a good experience and I would do it again.

Delhi-Vienna-Amsterdam. Service was good, food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily, offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems, which could not be solved. A pity on 8 hrs long haul flight. Overall, good service, planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.

PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full, meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good, I had no one next to me so was quite comfortable. Food was really nice, the selection of movies okay. Flight attendants polite and offered plenty of drinks, including beer free of charge.

Flew Astana (Kazakhstan) - Vienna, a 5+ hr flight. Freezing cold draft around the feet for the whole flight, no entertainment other than cartoons etc, not even on the overhead TV screens, food wasn't bad but certainly not worthy of the star ratings given. Seat was reasonably comfortable. Main gripe - a long cold boring flight on the wrong aircraft type for this length of trip.

CPH-VIE-TLV v.v. 1-6 Feb. Outbound: Uneventful, smooth transfer in VIE. Homebound flights delayed due to WX at VIE (snow). A321 TLV-VIE, seats non-reclinable as row in front of emergency exit, however the neighbouring free seats made up for it. Hot meals on VIE-TLV-VIE legs were simple menus of good standard, hardly seen in economy class of comparable carriers anymore! Staff always efficient and polite.

VIE to JFK twice in less than a month. First was from TLV the second from IEV. The airport is extremely outdated in it's international wing which is cramped and small. Business lounge is hard to find and small as well in the international terminal. The second time around I decided to get my passport stamped and checkout C terminal used for inter Europe and domestic flights. It was much better but still small. The lounge in C is better but still tricky. The plane was a dated 777 with odd colors. Staff on the first trip was ok but my second time around they were extremely nice and attentive. The meals were fine and AVOD good as well. Flew economy both ways. I was impressed.

BEG-VIE-LHR. First leg uneventful. Nice, new A320, adequate catering and service for one hour flight. Ground services in VIE were something different. Following 10 min delay due to “surprise” of plane landing early, I made a swift move to the gate at the opposite side of the airport only to be met by queue in standstill. There were three OS staff evidently dealing with some queries, dozens of people with their boarding tickets in hand and two separate OS members of staff checking visas at very slow pace. This was the most shambolic boarding I have witnessed. There were no announcements about cause for the delay, no apology and 45 mins later we boarded the plane via shuttle bus. The staff on B738 were obviously annoyed about the delay which influenced their very swift and somewhat rude service only to be kept on hold for 40 mins in holding pattern above London.

CDG-VIE-IST return in economy. CDG-VIE delayed due to poor weather. Would have missed connection VIE-IST but that flight was also delayed due to weather. My luggage didn't make it to IST unfortunately but it was delivered the next morning. Ground staff at IST helpful. Check-in process easy at all airports. Cabin crew were efficient and friendly. Onboard catering very good. New seats were quite comfortable and legroom surprisingly good. Overall, a great product that offers very good value for money. I would not hesitate to fly with Austrian again on intra-European flights.

VIE-BKK on 777-200. Strange interior colours, seats are outdated and do not work properly anymore, recline did not work when table was out, monitors must be pulled out of seat and have very poor quality. Seating 2x3x2 is not contemporary - avoid middle seat since you can go nowhere when both neighbours are asleep. Seat does not fully recline and provides limited comfort. Austrian provides linen and a warm blanket. Food excellent, great choice of wines and very good service. Avoid rows 6 and 7 in this plane since they are behind galley and next to economy, only separated by a thin wall.