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Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports



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Austrian Airlines Customer review :  13 August 2013 by Christian Holzer    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing to Vienna. To summarize the flight I would describe it as First class for the price of business class. There are just 4 seats in a row. The seats are comfortable with a shelf beside for a place to put your bits. When you sit at the window, you have no neighbour at all - very nice. The seat can be moved to 180 degree, so to a horizontal position. The TV screen is a large TFT screen with a bright picture. Food was good too! Only problem for me is, that they fly only 4 times/week. So normally I fly to Vienna on Friday (there is no flight on that day) and return on Tuesday morning (flight is too late for me that day). In all: strongly recommended.



Austrian Airlines Customer review :  13 August 2013 by Barbara Firehock    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew to Vienna, Austria from Dulles International and return. Despite having paid for our tickets and making our seat selections 8 months in advance, we discovered upon arriving at the airport that we had been bounced from our seats and put in the worst seats on the plane, many rows apart. We had the dreaded middle seat of the middle row of the plane. I have back and neck issues and require wheelchair assistance, which was clearly visible to ground staff. They were entirely indifferent and made no effort to assist us. My husband went to the airline office in Vienna prior to our return flight and was told there would be no problem this time. We checked in, discovered we had been bounced again to the same miserable seats. After being brushed off yet again we insisted on seeing a supervisor. After 20 minutes she "suddenly" came up with seats consistent with what we had reserved. On both flights the sears were horrible: worn out padding and absolutely no leg room in any position. In contrast to the unfailingly polite and helpful Viennese, the staff of this airline is the worst we have ever encountered. We are returning to Vienna and will never travel Austrian Airlines again.



Austrian Airlines Customer review :  8 August 2013 by Barbara Dobson    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was on a return flight from Vienna to Washington, DC. On the flight there was a family who were not parenting their two toddlers at all. The 2 year old little girl even wandered into one of the rest rooms and pinched her fingers in the door and the parents had the nerve to yell at passengers nearby. When I had been stepped on enough by the two wandering toddlers I complained to a stewardess and she just shrugged and told me it would be better if I dealt with it myself! I will never fly this airline again!



Austrian Airlines Customer review :  6 August 2013 by S Wilson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-BKK-VIE in Business Class. New seats are a significant step up from the previous product. Had 3A on the way out and 7K back, and the seats had excellent room, lots of space for storage and comfortable for sleeping, fully flat and relaxing. Topped off by the excellent food and beverage service, with a trolley bringing out soup and 2 other starters, 3 hot options and 2 desserts plus ice cream. A standard of food service you don't see on business class elsewhere. Only bettered by the coffee service with about 10 different coffee combinations on offer. The in flight entertainment screens are large and responsive, with the only disappointment being the extremely small selection. I didn't mind as both flights left just before midnight, so after dinner it was time for sleep. Service from the crew was excellent. Austria's only weak point in the past was the angled lie-flat seats, now it has seats that are up there with the best. I'd easily choose Austrian over any other carrier in long haul business class.



Austrian Airlines Customer review :  5 August 2013 by R Ambrosini    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very sceptical flying to Vienna and onto Rome after reading reviews. I was lucky to be traveling business class in their new 777-200 flat bed seats. Staff were very friendly and when the chief came out to hand out menus I was very impressed. The food was delicious and the service was warm and friendly. We took off on time and the new business class cabin was great. Nice flat bed seat with soft pillow and quilted blanket. The entertainment center was great and had many new movies to choose from better choices than most United flights I am on. The snacks offered throughout the flight were plentiful and breakfast was also very good. I would definitely fly Austrian Air again.



Austrian Airlines Customer review :  1 August 2013 by Stefan Jonsson    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-VIE-BKK-VIE-CPH. Comfortable seats, friendly staff, good service, excellent food, departures went according to timetables, and last but not least the price was very good.



Austrian Airlines Customer review :  25 July 2013 by Olsen Klaus Malling    (Denmark)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Copenhagen-Vienna-Tel Aviv and return late March and early April. Nothing extraordinary on flight down, but Tel Aviv-Vienna chaotic, caused by delayed flight. Austrian staff at Tel Aviv unhelpful, claiming that there would be no delay, and the plane had arrived, despite no Austrian plane at the airport. Chaos in Vienna, as 3 busses have to be loaded with all passengers before leaving for transfer, at that time far too late, despite being explained that there would be no problems reaching connection flight. The minute before my group arrived at the gate it was closed. Service great from Austrian staff, quick arrangement of good hotel at the airport and connection flight the day after. On board, meals and service quite good, but entertainment a laugh: no headsets and the same outdated Tom and Jerry and Mr. Bean cartoons that have survived for the last years on almost any European connection. Other companies offers full movies and music selections here.



Austrian Airlines Customer review :  25 July 2013 by Sandy Seif    (Egypt)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-VIE and VIE-CAI. The food was poor but at least there was a meal unlike LOT! Staff - some very bad and when I asked for a different juice she became angry. Return was much better. As for the baggage allowance - reduced it to only 1 piece of just 23 kg! Inflight entertainment awful, no TV for a 4 hour flight.



Austrian Airlines Customer review :  23 July 2013 by Selegenenko Sergey    (Greece)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-VIE-ATH in Economy class. Poor service for high money. Flight Athens-Vienna was delayed for 1 hour, nobody from airport personnel explained the reason of delay. During check-in for return flight machine issued boarding pass with no seat number. Lady at boarding counter said that flight is fully booked nonetheless she "will try to find me a seat". Finally, when boarding was almost completed, she reissued new boarding pass with the seat. Disappointing, considering that ticket was purchased long time ago. Poor food, only small pack of crackers on the Athens-Vienna flight and small pack of waffle on the return flight, plus a "slops-taste" coffee. Definitely would not recommend.



Austrian Airlines Customer review :  19 July 2013 by S Wilson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE-LHR on A320/A321 in Business Class as part of a longer itinerary LHR-AKL Speedy efficient check-in at LHR, and timely departure with usual European style business class cabin. Seating is same as economy with middle seat blanked out, so could do with at least a bit more legroom. Main benefit is being in front of aircraft and having good quality catering. Service was very good outbound, but inbound staff appeared to struggle with a larger business class section (seemed to be about 9-10 rows in business). Food in both cases quite good, but unlike previous occasions no choices regarding options, you take what is offered or nothing. The inbound trip saw the meals distributed and it taking around 20 minutes before drinks appeared, which meant either eating without drinks or letting the hot snack go cold. Finally there was a 45 minute delay in delivering the baggage at LHR, apparently due to an aircraft technical failure. Austrian's crew are good, and it has done exceptionally good food on this route in Business Class before, but efforts to save money are apparent.



Austrian Airlines Customer review :  19 July 2013 by Hoven Nuthavooth    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-VIE-AMS-VIE-BKK in Business Class. Excellent Food service, nice touch by chef on board. Very friendly cabin crew. Choice of inflight entertainment could be bigger, but was okay. Seat was new and very comfortable, just cabin temperature was too high for a good-night sleep. VIE-AMS a normal Economy class seat with middle seat free. Too small even for 1.30 hrs flight. For me long haul very good but not for within Europe flights. Food is the best compared to other European airlines.



Austrian Airlines Customer review :  17 July 2013 by A Peter    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Toronto to Bucharest via Vienna and back. Their food was awful, I had never seen such tiny portions of food. Although decent, the food was much too small. On the leg from Vienna to Bucharest, they only served us one small slice of a waffle (hardly recognizable as one). Two drinks had been offered. When flying Tarom from VIE to Bucharest, it was much better, in terms of services, timing and seating comfort. Will not fly Austrian anymore.



Austrian Airlines Customer review :  8 July 2013 by J Donahue    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew OS094, 2 July, IAD-VIE. Check-in by Lufthansa outstanding! The new business class product of Austrian is a great improvement. Food and drinks were wonderful. Pre-departure/Welcome drinks were only orange juice and water. Why no Champagne? The answer was that it was not allowed as the US customs had a rule about that.



Austrian Airlines Customer review :  24 June 2013 by Filip Krivanek    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna-Toronto. A B767 was put into service with a complete new interior including in-flight entertainment upgrade. Stewardesses were consistent, friendly, young and helpful. In-flight service was impeccable, we were served a typical Austrian meal. Beverages were served frequently throughout the entire flight. Arrival in Toronto was ahead of schedule. Would definitely recommend Austrian Airlines long-haul service to North America, although tickets may be a little pricey in comparison to other airlines.



Austrian Airlines Customer review :  22 June 2013 by P Gruber    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-VIE in Business Class. Excellent Food service, nice touch by chef on board. Very friendly cabin crew. Choice of inflight entertainment could be bigger, but was okay. Seat was new and very comfortable, just cabin temperature was to high for a comfy good-night sleep.



Austrian Airlines Customer review :  22 June 2013 by J Rui    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Vienna (return), Economy class. Outbound leg on A321. Flight was full which made the flight a strictly 'one carry-on baggage' only. Snacks and drinks served and a short programme was shown in the overhead TV screen. Both front and back door were used on arrival and a bus ferried passengers to the airport building. Return flight on an A320. Flight not so full. Again, snacks and drinks served for economy class (hot meal and drinks for business class) but sufficient for the short flight. Short movie shown. One thing about Austrian is they are strict about hand carry luggage so be prepared to check-in bags if they are too heavy. Service was good, decent legroom and will fly Austrian again.



Austrian Airlines Customer review :  20 June 2013 by P Smith    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-VIE-YYZ, Business Class. On-time boarding from cramped departure lounge in Vienna's old D wing. Aircraft was an older 767 with an ancient interior (green carpet, purple seats, wood panelling). Austrian's new Business Class interior can't come fast enough. IFE was 4 movies on a loop. Most other features didn't work. That said, the service was very good and the food was probably the best I have ever had on any airline (better than Singapore or Cathay). I would highly recommend Austrian if you are flying on a newer plane.





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