AUSTRIAN AIRLINES Passenger Reviews and Customer Trip Reports   Austrian Airlines an official 4-Star Airline   Add your Austrian Airlines Review   Austrian Airlines detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AUSTRIAN AIRLINES review :  23 June 2009 : by P Porth   (Germany)

VIE to YYZ. Lounge was okay, but slightly crowded. Would recommend the main lounge before passport control as it's much larger and good views of the runway. Boarding was easy, although security staff was impolite. Onboard attentive and polite crew with the usual drinks, menus handed out. The seats are a bit narrow with 6 abreast on a 767. Also the entertainment was not AVOD and with extremely small screens. Service on Austrian is top notch, especially the food.

AUSTRIAN AIRLINES review :  15 June 2009 : by S Patriarca  (UK)

Vienna - Larnaca - Vienna. Business Class. Comfortable seats, middle seat free, and perhaps the best service I have experienced on short haul. Stewardess was attentive and hospitable. Food very good though the usual pasta and sauce does get a little repetitive if one flies Austrian regularly. I was really impressed by this flight, especially as I tend to try to avoid Austrian between Vienna and UK where Tyrolean use a number of very small and cramped aircraft, with poor leg room.

AUSTRIAN AIRLINES review :  15 June 2009 : by Francesco Lulli  (Italy)

FLR-VIE-CPH in C, all flights operated by Tyrolean/Austrian Arrows. FLR-VIE on the old and cramped Bombardier Dash 8 - soft drink was offered while waiting on the tarmac at FLR, inflight service consisted of a decent breakfast, with omelette in a sandwich, croissant and some sort of sweet mousse. VIE-CPH on a Fokker 100 - excellent seat pitch and width, and the middle seat was kept free. A very small cold meal was served which was rather disappointing on a flight departing at 1pm, especially when compared to OS standards. I had a glass of white wine to go with the meal, brought to my seat straight from the galley, thus I was not shown the actual bottle. I asked what label it was, all the FA could reply was "Oh, it's just from somewhere in Austria". I certainly do not expect FA's to be sommeliers, but they should at least know the name of the wines they are serving. I still enjoy flying Austrian; I have never had a bad flight, lost a bag, missed a connection. Standards on OS may be deteriorating but they're still above the competition as far as intra-Europe flights are concerned.

AUSTRIAN AIRLINES review :  14 June 2009 : by A Smyth  (UK)

LHR-VIE-BKK in Business class. London to Vienna an A319 with standard 2-2 seating in business class (config of 3-3 but middle seat left free). Hot meal served with small starter, cake, wine, tea/coffee. Good quality and standard for 1hour 30 min flight. Arrival at Vienna and transfer very easy in non schenen area, gate was next door to arrival gate, but with 4 hours between flights sometime to go to the lounge. Lounge nothing special, bright and clean, drinks and a few snacks. VIE-BKK on 777 in Business class seating 2-3-2. Only go for aisle seat as very difficult to get out if your neighbour is reclined. Food excellent quality and quantity, excellent choice of coffee. Seat ok for eating and reclining in, not good for sleeping in flat position. Video selection average, not AVOD, friendly crew. Good service for the money.

AUSTRIAN AIRLINES review :  18 May 2009 : by Jernej Pikalo  (Slovenia)

VIE-OSL in Economy. Bad experience. Old run-down Fokker 70, seats cramped, FA's rather unfriendly. If you are a vegetarian or need a special meal, forget about food on European flights. For a company that prides itself on having gourmet meals above the clouds, rather unpleasant experience.

AUSTRIAN AIRLINES review :  6 May 2009 : by M Scott  (UK)

LHR-VIE-BEG return. Comfortable seats. Those towards the front of the aircraft have significantly greater legroom than those at the back because they may sometimes be used as business class. The food was very good on all legs (although pasta at 9.30am is an odd offering). All flights on time, and no problems meeting the 45-minute connections at Vienna each way. Cabin crew friendly and professional, and the captain kept us informed of progress and timekeeping. Overall, a very good experience for a fare that was significantly lower than any competing airline on that route.

AUSTRIAN AIRLINES review :  1 May 2009 : by Paul Kruger  (Austria)

VIE-DXB-VIE Overall a good experience. Austrian has very attractive prices at the moment, although their product could improve. Newspaper selection very limited, too little English newspapers for the vast majority of English speaking passengers, they offer a kind of aperitif service before the main meal but no spirits available not even for purchase!? Food is excellent, they still offer a choice in economy, but if you are seated in the back you are most likely to end up with the usual pasta as there is no choice left. Crew friendly but won't do the extra mile for you if you have any special requests. Inflight entertainment okay for the 5hours flight. All in all a pleasant experience, and because of their fares I would fly them again!

AUSTRIAN AIRLINES review :  22 April 2009 : by S Wykeham  (UK)

Economy class Erbil-Vienna-HRW, a total of seven/eight hours travelling in two flights. These economy seats can cost £1k + and though the aircraft is good, my seatbelt in the centre seat did not fasten properly, a safety problem with turbulence. The food is the worst I've encountered in years of travelling economy - sample menu for a day with Austrian, pasta with tomato sauce + pink or brown pudding served for every meal. No fruit, no vegetables, no protein. Crew a bit grumpy, and giving a sense of everything being too much trouble. Apparently the airline makes more profit on this route than any other, and passengers in economy feel this is very much at their expense.

AUSTRIAN AIRLINES review :  19 April 2009 : by J Landau  (UK)

LHR-VIE-TLV in economy. Overall very good experience. Managed to select row 5 on LHR-VIE leg (on a B737) and row 7 on VIE-TLV (A321) which have ample legroom as these are within the variable business class section of these planes, so much better than rows further back. Decent food on both legs though lacking any fruit. No personal IFE here but had enough space to use my laptop so time passed quickly enough. Wine served with meals but unfortunately no spirits. Otherwise few gripes - cabin crew generally polite and courteous, though was left waiting a long time by checkin staff at LHR. Transfer at VIE no problem.

AUSTRIAN AIRLINES review :  29 March 2009 : by Martin Ambrosche  (Austria)

Business Class Vienna to New York for a fantastic price. Weekend deal. Seats comfortable for the old 767 used, good food but only entertainment option a few modern films and old games dating from 2000. Lounge in New York is Alitalia Lounge, which is quite strange. All in all, good value. But if I had paid the usual 2800€ there would have been a lot to be desired.

AUSTRIAN AIRLINES review :  12 March 2009 : by T Lykke  (Denmark)

Copenhagen-Vienna-Bangkok return. With a price of less than €2.000 booked one week in advance in the high season for travel to Thailand, this was an excellent offer and value for money. Separate security check at gate for C-class, boarding started 40 minutes before departure. Austrian has probably the best long haul meal service for European airlines. No trays are used for the 6 courses and everything arranged on the plate in the galley or at your seat. IFE could be better as it is not AVOD, the seats could be softer. Staff was very attentive and especially the purser on the BKK-VIE leg was very professional.

AUSTRIAN AIRLINES review :  23 February 2009 : by H Gehararigo

Tokyo to Geneva via Vienna, Boeing 777 Economy. It offers good balance of Lufthansa efficiency with some human interaction. And the connection at Vienna is very easy. If they can improve " quantity of food, it is super.

AUSTRIAN AIRLINES review :  5 February 2009 : by D Lim

B767-300 VIE-YYZ in Business Class. Old 767 with very colourful J cabin. Seats are similar to Lufthansa J seats so not good for sleeping due to angle. Crew was friendly and onboard chef cooked up an incredible multi course meal. Food was better than SQ's biz class. Lunch service lasted over 3 hours! Another lighter but comprehensive meal was served before landing. Despite old aircraft, this was one of the best flights we have flown. VIE biz lounge was sparse but okay.

AUSTRIAN AIRLINES review :  4 February 2009 : by Mark Bunse

Vienna to Dubai in Economy Class. Flight was operated on a A320 PS (Premium Service). Seat distance was quite comfortable and the food pretty good. Friendly Service. Return from Dubai to Vienna was operated on a 737-800 by Lauda Air. Food was mediocre, flight crew friendly and the seat distance once again very acceptable. Would choose Austrian again on this route.

AUSTRIAN AIRLINES review :  21 January 2009 : by Pawel Litwinski

Krakow – Vienna and back in economy, rerouted Krakow–Warsaw–Vienna and back to Krakow due to cancellation of direct Krakow to Vienna. All 3 legs on turboprop, first with LOT, other two with Tyrolean. Austrian service very good – enough legroom (I am very tall), tasty Do&Co sandwich, free drinks. LOT flight terrible, with limited legroom and only coffee/tea to choose from.