AUSTRIAN AIRLINES Passenger Reviews and Customer Trip Reports   Austrian Airlines an official 4-Star Airline   Add your Austrian Airlines Review   Austrian Airlines detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AUSTRIAN AIRLINES customer review :  22 September 2009 by D Collard   (Canada)

ZRH-VIE economy class, aboard a Fokker F-70 as part of a Swiss code-share round-trip AMS-VIE. Flight on time, luggage delivered promptly. Do&Co half-sandwich and cake served, along with a selection of beverages, including beer and wine. A perfect short-haul flight, couldn’t be better.

AUSTRIAN AIRLINES customer review :  17 September 2009 by Martin Ambrosch   (Austria)

VIE-JFK-VIE old Boeing 777-200 flights in full, cramped cabin with bad seats. Food quite good. Flight attendants rushed and mechanic. For a very competitive fare it was comfortable enough.

AUSTRIAN AIRLINES customer review :  15 September 2009 by S Cameron   (Australia)

BKK-VIE-LHR-VIE-DME-VIE-BKK. Of the 6 flights (which were booked together almost 3 months in advance etc.), Austrian were unable to sit my wife and I together on 3 occasions - once we were in different cabins because of the configuration of their 777s. Onboard the crew were pleasant enough (although a hopeless attendant on the DME-VIE leg left everyone frustrated), food was good but the VIE lounge is small, poorly furnished and sparsely catered. On balance though, it represented reasonable value for money as we picked up a cheap deal, but I would not pay full freight in exchange for this level of competence.

AUSTRIAN AIRLINES customer review :  10 September 2009 by Johan Polé   (Belgium)

BRU-LED via VIE. Acceptable service for a good price, enjoyed meals and the drinks. Hospitality of cabin crew not always the same standard. Interior of F70 old and ridiculous colors in Y class, A320 clean and new, but still the same color of seats. We would choose Austrian again for the connections with Eastern Europe.

AUSTRIAN AIRLINES customer review :  9 September 2009 by R Ganbich   (Denmark)

Copenhagen-Vienna-Innsbruck return Business Class. A smooth and problem-free experience. Seating could be a little bit more generous on the legroom - on the last flight, there was a separate, spacious business cabin. Food excellent on the international flights. Newspaper selection could do with improvement. I really don't know why Austrian Airlines senior staff sometimes seem to have such an artificially friendly and snobbish attitude.

AUSTRIAN AIRLINES customer review :  8 September 2009 by R Ganbich   (Denmark)

CPH-VIE-DAM return economy class. Of the four legs of this trip, two were very pleasant, one so-so and one a disappointment. The legroom on the short flights was far too tight, but the catering concept made a lot of sense: fresh salad with dressing on the side and a full drinks selection on the short flights. The food on medium-hauls to and from Syria was very nice. The problem was the changing quality of flight attendants professionalism and hospitality. On one of the flights, there was a considerable delay problem, not the first in air travel history, but ground staff in Vienna handled it as if it was.

AUSTRIAN AIRLINES customer review :  5 September 2009 by M Kyriakides   (UK)

LHR to LCA via VIE return. Hospitality and warmth of crew make this airline a pleasure to fly with. Drinks served twice during each flight, meals, though miniatures, were flavoursome and healthy options I enjoyed.

AUSTRIAN AIRLINES customer review :  3 September 2009 by Noel Ring   (UK)

LHR-VIE-LHR. Interior of plane a little jaded. Free papers, no earphones. Meal service, just half a sandwich, but choice with drinks including wine. Return journey, a lot of unruly children spoilt an otherwise smooth flight. As before meal service poor, consisted of a rather small fetta chese and tomato salad. If this is the best that Do and Co. can do, I pity the airline.

AUSTRIAN AIRLINES customer review :  25 August 2009 by B Marr   (Canada)

A flight from hell! Vienna to Toronto with children running up and down the aisles, spilling their food and drinks, swinging from back of seats, parents ignoring seat belt signs and flight attendants ignoring the concerns of other passengers. The plane was old, no leg room and seats lost their padding. Never again to fly with this soon defunct airline!

AUSTRIAN AIRLINES review :  14 August 2009 by O Martynenko   (Japan)

Frankfurt-Vienna-Kyiv. Austrian still provides a reliable service. The aircraft are a bit old, but the cabin is spotless, FAs attentive - not as hospitable as those from SQ, OZ or NH, but do their job efficiently. The food in Y class was for FRA-VIE a muffin and for VIE-KBP a snack. DO&CO concept great - a pity OS can't afford it any more. Overall, a very good experience, especially considering that it was cheaper than direct LH.

AUSTRIAN AIRLINES review :  9 August 2009 by S Mueller   (Austria)

VIE-FRA-VIE, online check-in is always very easy and you can arrive only 45 minutes before the take-off to the airport. Cabin clean. Most FAs friendly and offer good service. The only pity is that they cancelled there Do&Co meals for short flights.

AUSTRIAN AIRLINES review :  22 July 2009 by Harun Rathore   (Germany)

TXL-VIE-GRZ return in Y class. All flights on time, friendly flight attendants, but the quality of food service has dropped again. When buy onboard was abolished after passenger protests four years ago, the finest DO&CO food was offered free of charge on all their flights. Soon that was dropped and only sandwiches and dessert were served. Berlin-Vienna leg, they are now down to serving a package of pretzels or Milka chocolate cake. I know Austrian has financial problems, but they should not scare away those few passengers that are prepared to pay more to get more. There is enough competition between Germany and Austria (eg Air Berlin) which will still serve better meals than the so-called legacy carriers (LH and OS).

AUSTRIAN AIRLINES review :  14 July 2009 : by M Schnaufer   (Austria)

Vienna-Oslo-Vienna. Although I checked in 15 hours prior to departure using their web check-in tool, it took me minutes to drop my bags at the business class counter at Vienna Airport. I am entitled to this because of my Diners Club Gold Card. OS only opened three business class counters during the morning rush hour! Moreover, they processed the passengers very slowly resulting in the waiting time mentioned. I remember the woman in front of me taking approximately 10-15 minutes. Why don't they put passengers with "problems" (eg. overbooking) aside in order to process the succeeding ones. Requests by numerous frustrated (full-fare business class) passengers to get more staff were not responded to. When I reached the counter, I could already hear my name through the paging system. After I had dropped my baggage, I ran to the gate where the agent awaited me with an angry face, but I fortunately got onto my flight. My luggage unfortunately not. The show went on upon boarding with a flight attendant in the rear not greeting the embarking passengers and an overhead compartment that opened during taxi and wasn't closed by the flight attendant. The rest of the flight as well as the return flight were uneventful. This experience has changed my view of this troubled airline. The mismanagement was obvious on this day and will finally cost more than the salaries of the missing check-in agents.

AUSTRIAN AIRLINES review :  24 June 2009 : by Michael Kasberg   (Germany)

VIE-BKK-VIE in C with B777. Lounge in VIE in Terminal C is poor with only selected drinks, bisquits and crackers but no food. Flights in C class nearly full, also most middle seats (2-3-2 cabin layout) were taken, must be very uncomfortable to sit there. Cabin Crews were very friendly, food and wine outstanding. The seat is not comfortable. As others have noted here, you always slip down in the sleeping position. IFE nothing special but with some new movies. In Bangkok I could use any Thai Royal Silk Lounge. All flights were on time. Seating for me is 3 star, food 5 star, but altogether value for money.