Austrian review - by Richard Coxo

21 January 2008  Customer Trip Rating :

BRU-VIE and VIE-PEK in Business class. BRU-VIE operated by Tyrolean, small Fokker 70 but excellent catering, their Do&Co food was a very tasty Thai chicken red curry. Vienna airport has not changed, still small and uninteresting, but spent a happy couple of hours in the large Business lounge in the main area between the two controls. Only one small gate for VIE-PEK, "priority service" for business in fact meant "jump the queue". Senator lounge after control was completely full as usual, so went into the first gate, waited, then the second gate, waited, then boarded. Old B-767 but with the new business class seats. Large screens but still these seats that are not quite flat, and space for your feet is very small. IFE very old-fashioned, films could not be started, stopped or paused, and it crashed regularly. Nothing much to watch in any case. Food was excellent, cabin crew attentive, and the inflight chef breakfast was as ordered and presented very well. It is obvious that faced with old planes and a terrible colour scheme, they have given up on everything else and have concentrated on feeding you well. Which isn't bad - and they could make you a proper coffee, if you wanted one, from the Viennese coffee-house concept.

Austrian review - by F Cremonini

15 January 2008  Customer Trip Rating :

Brussels-Vienna-Brussels in Economy (Red Ticket, bought less than one month in advance for 120Euros taxes included). Airbus A-319 on both flights - a Frequent Traveller, so could use Business class check-in and lounge. Legroom ample and seating is comfortable. Meal and drink service outstanding for such a short flight - hot meal on both flights from Do & Co. Flight attendants very attentive. Perfect flights and good fare - excellent value for money, I would fly Austrian again.

Austrian review - by John Clift

13 January 2008  Customer Trip Rating :

LHR-VIE-ESB and return business class. All fights late, regular A321 / Fokker 100 seat pitch minus middle seat. Flight to VIE outbound had a ill passenger laid out on seats in front of mine with all family continually mulling around pushing and shoving. VIE-LHR, the passengers from rear of plane just came and sat in empty front seats. Extortionate fares, poor service and crew who could not care. No choice to use them for this route but never use them for other flights. This is not business class at all.

Austrian review - by T Jeans

10 January 2008  Customer Trip Rating :

INN-EMA. Austrian Arrows charter flight operated by Tyrolean. Flying as it used to be. Comfortable plane, hot meal with wine and metal cutlery. Friendly cabin crew who took polaroid photographs of the children on board, and worked hard throughout the flight. Both outbound and return flights on time and the F100 spotless both ways. Only a pity that the handling and car park arrangements at East Midlands were truly shambolic.

Austrian review - by Michael Smolders

5 January 2008  Customer Trip Rating :

VIE-LHR Business Class. Last minute gate change at airport immediately followed by a flight delay. No regular updates provided on flight departure time. Once flight was ready for boarding, no priority boarding calls by rows or class. So one mass of upset passengers surged forward to the gate. Once onboard, no complaints. Service was excellent and the food was good. Happy to fly with Austrian again.

Austrian review - by Rav Singh

27 December 2007  Customer Trip Rating :

LHR-VIE-DEL, return Economy. A tale of two halves. Outbound flight to Vie on standard aircraft, served the usual sandwich with drinks. VIE-DEL not a good flight. Cabin very worn and dated, no PTV's, overhead screens did not work properly. FA's were dismissive and non-attentive, food barely edible. Return flight different - PTV's, great crew who did the rounds often with water and soft drinks. I would fly them again depending on which aircraft they used. Good value for money.

Austrian review - by Ankit Sethi

16 December 2007  Customer Trip Rating :

DEL-VIE-YYZ. Good food and =service was pretty good by the crew. There was no place to sit at the airport in Vienna - really poor arrangements.

Austrian review - by Stefan Schulz

12 December 2007  Customer Trip Rating :

Vienna to Beijing overnight business class. The service was rather poor, I had the last seat in Business Class 6K which meant that the food I wanted was no longer available, both for starter and main course. Distribution of Journals ended before they got to our row. What had looked very promising was in fact in the end rather poor service. The entertainment programm did not work very well either.

Austrian review - by Martyn Page

30 November 2007  Customer Trip Rating :

VIE to BKK overnight business class. Their fancy lie flat seats should have been comfortable, but weren't. While trying to sleep I was often awoken by cabin crew brushing into me. Don't they realise that we are paying a vast amount of money in order to obtain something approaching a decent night's sleep? Then, despite filling in breakfast cards well in advance, the cabin staff were unable to provide the right breakfast for me or several people around me. One of the toilets was not working. There is a "chef" on board but his role seems limited to wearing a puffy white hat and frying bacon. I'm sure he's very good at it. Once again, being given a small slab of very ordinary milk chocolate is not enough to send this customer away happy. I will not be flying Austrian business class again - it's simply not worth it.

Austrian review - by Robert Bushby

21 November 2007  Customer Trip Rating :

LHR to VIE and back. Outbound on a A321 and back on Austrian Arrows (Tyrolean) F100. Aircraft clean, schedule met, staff pleasant both at check-in and on-board. Only marginal downsides were the meals in each direction, somewhat indeterminate pasta but that is just our opinion so overall a good experience and if we had a choice we would use them again. One more thing; we saved some euros by presenting our boarding pass stubs at attractions in Vienna for free entry, the information on this is tucked away in the in-flight magazine but not too prominently so enjoy the read!

Austrian review - by Ferenc Schottner

15 November 2007  Customer Trip Rating :

BRU-VIE-ZAG return Economy. Nicely maintanined A319 to VIE, CRJ to ZAG. Service excellent, warm food and even a small pastry between VIE and ZAG. FA smiling, good language skills. One hour delay coming back in VIE, waiting for 20 transfer passengers. We were continuously informed about the situation, cockpit was on the PA at every ten minutes with updates.

Austrian review - by C Podolski

12 November 2007  Customer Trip Rating :

VIE-LCY-VIE in Economy. Austrian has added London City Airport to its network just a few days ago. Fast connexions and cheap transfers to and from the city and a hassle free (but crowded) charming small terminal at LCY. Austrian uses the Fokker 70 Jets for its LCY-flights. Legroom is ample and seating is comfortable. Meal and drink service fabulous - hot breakfast on the morning flight, hot dinner on the evening flight, from Do & Co. Flight attendants very friendly and attentive. Perfect flights except for one thing - the terrible green, blue and red colours of the airplane interior! Makes you want to wear sunglasses even at night.

Austrian review - by S Wilson

6 November 2007  Customer Trip Rating :

VIE-PEK return in Business Class on 767. Lounge at Vienna very disappointing, not enough room, and relatively mediocre with no showers (particularly inconvenient as I was transiting to LHR on the return and wanted a shower to freshen up before the short hop). Boarding easy, seats angled lie flat were narrow (2x2x2 in a 767 always is), but quite comfortable and eventually adjustable to a sleepable position after some fidgeting. Service first class, some of the best food in business class - the onboard chef makes a huge difference. So much choice, excellently cooked, range of coffees, drinks, desserts, but quality also impeccable. IFE not AVOD, but choice adequate and worked, but seemed a bit dated. Certainly would fly Austrian long haul business class again, just a shame that Vienna airport while small and easy to transit through (in rapid time) has disappointing lounges.

Austrian review - by Paul Jacobsen

1 November 2007  Customer Trip Rating :

BCN-VIE-ARN in Economy. Being green the cabin interior is surprising at first, but I liked it. Cabin crew was attentive and friendly. I was even offered headphones! But the in-flight programme was the usual ads and comics. The real plus is the snack offered by Austrian on its European flights: a hot snack and tasty dessert prepared by Do&Co. I wish the portions were more generous. Transfer at Vienna was seamless although the advertised 30min connecting time could be too short if there are queues both at passport and security controls.

Austrian review - by R de Graaf

28 October 2007  Customer Trip Rating :

BKK-VIE in a Boeing 777 in business class. Lie-flat seats in a 2+2+2 layout. Seats very uncomfortable. They are flat, but in a relative steep angle. In addition, there is no foot rest to keep you from sliding down. Inflight entertainment not on-demand. Austrian has started a marketing campaign on this, and there is a supposed "chef" on board, including the costume and hat. This does not reflect in the food, however. After take-off you can fill out a form which breakfast choices for the next morning, including how you want your eggs done, etc. Nice initiative, but when breakfast came, my eggs were not done as requested and the hot chocolate I requested and was looking forward to never came. When I asked, the hot chocolate "was not available on this flight". No excuses for the eggs and this fault was not corrected. I am not a very demanding passenger normally, but I cannot avoid submitting this relatively negative review here. Will avoid Austrian for long-haul in the future.

Austrian review - by Tommy Desmet

28 October 2007  Customer Trip Rating :

BRU-VIE-SZG return A321 outbound Vienna and during the Vienna-Brussels flight. Legroom was quite good despite the economy class configuration! Meals and drinks were very good and the service was professional. At Vienna we had a connection time of about 40 mins. whilst "running" to get our plane (which was the last one of that day) to Brussels the crew waited to have all passengers and bags on board.

Austrian review - by M Weigle

23 September 2007  Customer Trip Rating :

SZG-VIE-SOF and back. Austrian has improved catering during summer. SZG-VIE is only 35 min but still good Service. Staff friely and polite epecially Tyrolian/Arrows and Lauda Air Staff. Seats are not comfortable on Q300/400 - old and worn out but its only a hop. To SOF on 737 or Fokker 100 they are OK. Pricing is strange because you pay the same Economy and Business if the return flight is within five working days so it pays off to use Business.

Austrian review - by Boris Drenkov

18 September 2007  Customer Trip Rating :

SOF-VIE-MUC in Economy. Flight attendants were friendly and efficient. The food was exceptional considering that it was real warm food with fresh bread and tasty pastries for dessert. Daily newspapers in German, Bulgarian and Russian. The first leg was absolutely full, the second around 40%.

Austrian review - by J Smith

2 August 2007  Customer Trip Rating :

VIE-YYZ, in Economy on a 763. Online check-in a pain - I checked in early to secure good seats but didn't have access to a printer. All airlines I've travelled on prior this this allow you to easily reprint your boarding passes from the quick check in kiosks, however with Austrian, I could only access one boarding pass and not my travel partner's. We ended up having to line up anyway to get this second pass printed out. Boarding the plane, we were quite disappointed to find out it was an antique, Star Alliance-branded plane, which looked as if it hadn't been updated in about 20 years. It must have been a used plane acquired from KLM, as the toilet signs were in English and Dutch. Service decent enough, FAs were a bit brusque (probably frazzled by the noise problem) but the food was of better quality than most airlines.

Austrian review - by P Cotsapas

31 July 2007  Customer Trip Rating :

LCA-VIE-GRZ return, economy class. First leg on A319. FAs were efficient enough, though they seemed to try to remain invisible for as long as possible. The breakfast was mixed. As always on Austrian, the bread was fresh and delicious. The transfer in Vienna was smooth (if prolonged). Second leg (30-minute hop) on CRJ-200. In comparison to the first flight, the (only) FA was friendly and chatty. I was surprised that we were served pastries (very fresh) and water and/or coffee. My only complaint about the return leg is that although Austrian advertises that you can smoothly connect flights in 30 minutes at VIE, I was there for an hour and a half and still my luggage remained in Vienna! It was delivered to me the next morning.

Austrian review - by J Vandenbroucke

27 July 2007  Customer Trip Rating :

BRU-VIE-BRU, Economy class in A320. Free newspaper and decent food. Staff friendly and helpful. Paid only 127 euro for a return ticket ("red ticket").

Austrian review - by John Bauman

27 July 2007  Customer Trip Rating :

LHR-BKK Business. Flight was outstanding all the way. 40 mins connection in Vienna which was suprising. Very attentive staff and excellent food. New speciality coffee menu was original and choice of food very good. Usual business seat configuration to Vienna ie. three seats with the middle kept free but still had good legroom. Vienna onwards in true business class. Comfortable flat bed seats although the 2-3-2 configuration was a bit strange. Clean, smart cabin on both planes. Good choice of entertainment and absolutely nothing at all to complain about. They may become my preferred choice in future.

Austrian review - by Jean-Louis Vergaert

19 July 2007  Customer Trip Rating : n/a

Larnaca to Vienna, business class – 3 key facts describe the abysmal level of business class service with Austrian Airlines: their business seats are exactly the same as economy, with the middle seat left open - there is not even an effort to widen the seats with special armrests, and no middle table. They serve wine from 1 liter bottles, closed with plastics caps – and the wine effectively tasted like coming from the cheap supermarket. There is no menu, no drink list, no pillow, no blanket, and the food is barely eatable. Definitively one of my worst business class experience - and we don't talk about a short hop, but a 3 hours flight.

Austrian review - by Johan Vranken

17 July 2007  Customer Trip Rating :

BKK to BRU via VIE in economy. Check in at Bangkok a mess due to computer failure. Long lines even at business counter (have senator card) because all boarding passes had to be written by hand! Flight to Vienna on old 777 with very narrow seats in economy (10 abreast). Crew friendly and efficient. Dinner and drinks were poor but breakfast ok. Vienna senator lounge ugly but nice food and drinks, even hot breakfast! Vienna to Brussels, 737 from Lauda Air. Flight almost empty. Worn out interior but crew cheerful and great food and drinks - hot breakfast with eggs, tomato and ham! All in all a not too bad experience but Austrian should take better care of its senator card holders by at least giving them decent seats even if travelling in economy..

Austrian review - by A Hossain

13 July 2007  Customer Trip Rating :

Just flown long haul with Austrian on their Boeing 777 aircraft. Very disappointed to see such a densely packed economy class cabin - 10 abreast seating rather than 9 abreast seating. I shall avoid flying Austrian on routes where they use the B777 aircraft.

Austrian review - by Vivian Blaxell

4 July 2007  Customer Trip Rating :

IST-VIE-MUC. Actually Tyrolean the whole way in economy. Surprisingly good, in comparison to the LH product on this route. Unsmiling but polite, hardworking FAs, who managed a meal service in the CRJ in moderate to bad turbulence over the alps. Food better than LH, wine worse. Turquoise seats, yellow antimacassars, sky blue touches, and that OS red, - but please OS, tone it down a bit. But the price, about 200 Euros less than LH makes up for the color madness, and of course there's always the porno shop at VIE to while away the hours in transit. Not at all bad Austrian.

Austrian review - by Nick Fortuna

22 June 2007  Customer Trip Rating :

Moscow-Vie-GVA and return in Economy. Have Senator card, priority check- in without waiting. Departure and arrival on time on all sectors. A320 from Moscow to Vienna must have been refurbished and they squeezed an extra two rows in with tightening pitch to LCC levels. Food tasty. Showed Wild Hogs on drop down TVs. From Vie to Gva on CRJ-50. They managed a hot meal during such a short flight - a nice touch. Service mechanical and unsmiling. Gva to Vie on DH-8. Again, a hot meal was served. Had no idea they had full galleys on those noisy planes. Vie- Moscow on A321 with generous pitch. Especially chirpy crew with Do&Co catering - just like the old Lauda Air days. We used telephone check-in on all 4 sectors - a handy feature. OS has good frequency to Moscow and this year a decent airport at Domodedovo.

Austrian review - by Erich Koller

11 June 2007  Customer Trip Rating :

Economy Class from Vilnius (VNO) via VIE to ZRH. Both legs were comfortable and the food for free was a real nice surprise. Cabin staff friendly and aircrafts, despite being rather old (F100 and D8) were clean and well maintained. Flights on both legs on time and smooth tranfer in VIE was granted.

Austrian review - by Mourad Chakroun

3 June 2007  Customer Trip Rating :

Have been nicely surprised by the new Austrian Economy product for shorthaul flights. Last week I was off to Berlin. The flights were operated by Austrian Arrows F100 & F70 aircraft. Very comfortable. Outward we got a snack box consisting of a fruit salad and some ham and cheese. A hot croissant also served. Coffee, Tea and cold drinks followed. On the way back, dinner was a snack box of a ham salad and apple strudl. A warm bred was served. Free alcohol and soft drinks were available. This is a great improvement from the Buy on Board which was unpopular with those high prices in Economy.

Austrian review - by Mikkel Eld

31 May 2007  Customer Trip Rating :

CPH-VIE-BKK. Austrian Business is fantastic. The first leg from Copenhagen to Vienna was a A321 - only negative is the legroom. The food and staff very good. Vienna-Bangkok the B777, with the new Business Class interior. The seat is an experience itself. There is lot of legroom. The dinner was a 6 course dinner served by a chef. Very delicious.

Austrian review - by G Karpinski

4 May 2007  Customer Trip Rating :

DEL-VIE. Full redeye flight. 45min delay due to too many bags in the cargohold compared to manifest. Had a window seat with the toilet behind me. Constant flushing noise from behind and seat couldn't recline very far because of the wall. Next to no legroom. Inflight entertainment, lights and assistance call button for the my seat and set aisle seat next to me stopped working during the security briefing. Flight attendants said they would try to fix it and would get back to us within 10 minutes, but nothing happened, and when queried 3 hours later we were told they couldn't fix it while in the air. I sleep badly in planes, so I had 9 hours of staring into the seat in front of me as I could not use inflight entertainment and could not read due to no lights. No flashlight provided, no extra checkups from flight attendants even if we couldn't call for help, no compensation offered. Very disappointed.

Austrian review - by Davide Greco

4 May 2007  Customer Trip Rating :

LIN-VIE and back in Economy. Everything OK: both flights arrived on time, ground staff in Vienna attentive, snacks served onboard were tasty and crew friendly. The aircraft was a quite new CRJ-200LR - with more legroom than expected, a perfect solution for such a short 1h15 min flight! I am happy to have chosen OS instead of Ryanair for my weekend away - you do not only have to consider the cost of the ticket when booking and for sure I will fly again Austrian in the future.

Austrian review - by Alexander Kaufmes

27 April 2007  Customer Trip Rating :

Hanover-Kiew-Berlin in economy. My first Austrian flight since about six years and pretty impressed. The new food-boxes with postcards on top are fabulous. Delicious meals on all sectors, even the short ones. FAs friendly and helpful, uniforms are pretty but I got used to them after a while. The cabin could get an upgrade, as those green seats look rather ugly. A big plus is the quick transfer and good shopping facilities at VIE. The AUA Business Lounge is amazing.

Austrian review - by M Martin

25 April 2007  Customer Trip Rating :

IAD-VIE and return in economy class, 767. My advance seat assignments were honored on the outbound leg, but others had problems getting seat assignments and there seemed to be confusion at check-in with several passengers discovering onboard they had been assigned the same seat. Boarding process chaotic, only the highest rows were called, then it was a free-for-all. Seats in economy comfortable but legroom was tight. The most bothersome thing was that the seats hardly recline at all, very difficult to endure for an 8-9 hour flight. The footrest is nice in its down position, but hits your shins when up. Flight attendants were very attentive, came around many times with water and beverages throughout the flght. Food was a hot meal for dinner, choice of chicken or pasta, one of the best airline meals I've ever had - free wine throughout the flight in economy, and fresh bread served with the meal. I really enjoyed it! Cold breakfast was served before landing, a roll with meats and cheeses, was also quite good. Hot towels given to passengers also. Flight was slightly delayed on departure due to the seating mix-up, but we arrived on time in VIE. Return trip on time, boarding again disorganized, food excellent again and staff very friendly and helpful. I had an aisle seat this time which gave better legroom than the window seat on the way over. I had considered spending the money for business class, but when I saw how small the business seats were, was glad I hadn't done so. Be warned that international arrivals in IAD are very poorly organized by the airport, you have to know if your bags were checked to IAD only or through to your final destination, as it changes where you go when you get off the plane. Listening to the Austrian representative try to explain all this was quite interesting!

Austrian review - by Neill Monaghan

24 April 2007  Customer Trip Rating :

FRA-SZG and return. Wonderful service on such a short flight. Cabin crew were friendly and attentive and they remember to smile often! Would recommend Austrian and look forward to flying with them again.

Austrian review - by Paul Jacobsen

20 April 2007  Customer Trip Rating :

VIE-ARN in economy class. Flight was on-time and operated by an A319 with comfortable seats and ample legroom. Catering has improved and is now free again. I was pleased to become a hot "Apfelstrudel" on this European flight. Nice touch to offer Austrian specialties on-board! The negative side was the boarding at Vienna airport. I boarded in the B gates area. Security control was fast, but the area itself was overcrowded and offered very limited seating capacities.

Austrian review - by Richard Coxon

10 April 2007   Customer Trip Rating : n/a

BRU-VIE-IST and back April 2007. Outbound flights good, both Airbus 320/319. Flew cheapest economy so was impressed to get a hot small meal on both legs, one meat, one fish. No choice but good for the timing. Box of the snack had a cover which doubled as a postcard, which Austrian would post for free, nice touch. On return was Fokker 100/70 operated Tyrolean but as Austrian Arrows. Had checked in online, our boarding passes were waiting at the Business class desk ready printed (as I have Silver M&M card). Again good meals, good service. Shame about the green seats, but otherwise an excellent flight. Vienna airport looking a bit dated but the connections are good and our luggage arrived both times. Will definitely fly them again for European short haul in the future!

Austrian review - by Rahul Mulay

10 April 2007   Customer Trip Rating : n/a

BOM-VIE-BOM. Overall, a good experience. The meals were good and so was the wine selection. The crew was helpful. On the return flight to Mumbai, they had an older plane in which the seating was cramped. Will surely fly Austrian again.

Austrian review - by Richard Coxon

10 April 2007   Customer Trip Rating : n/a

BRU-VIE-IST and back April 2007. Outbound flights good, both Airbus 320/319. Flew cheapest economy so was impressed to get a hot small meal on both legs, one meat, one fish. No choice but good for the timing. Box of the snack had a cover which doubled as a postcard, which Austrian would post for free, nice touch. On return was Fokker 100/70 operated Tyrolean but as Austrian Arrows. Had checked in online, our boarding passes were waiting at the Business class desk ready printed (as I have Silver M&M card). Again good meals, good service. Shame about the green seats, but otherwise an excellent flight. Vienna airport looking a bit dated but the connections are good and our luggage arrived both times.

Austrian review - by Mike Brown
20 March 2007

KUL-SYD in Y class. Flight was quite empty only 80 pax on board so able to spread out. On time departure. Service was superb with half hourly drink patrols. Cabin and bathrooms clean. Inflight entertainment was good although not AVOD. Lunch served was a pasta dish or a chicken curry with real pieces of chicken and very tasty. Wines were of good quality and the dessert was delicious.

Austrian review - by C Nicholas
8 March 2007

Regular traveller from VIE to JFK with Austrian, business class. The service and food are good but so they should be with all the money they have saved by flying old Lauda B767s, presumably bought 2nd hand off KLM as they have very old Dutch signs in the (grotty) toilets. I try to choose another airline despite then having to do a stopover, because the seats are dreadful. I have slept better in many other airlines' economy. It is simply not worth the cost - and with the new open skies agreement I hope they will improve with competition.

Austrian review - by P Desmet
26 February 2007

Male-Vienna, Economy on 767. Seat comfort much better than on their 777. Excellent inflight service and cabin staff. I was impressed by their linguistic skills, they made announcements in several languages (including Dutch, French and even Finnish!) to apologize for the delay and explained how to get connecting flights rebooked.

Austrian review - by Tony Ashton
26 February 2007

Economy DXB-VIE-DXB. I have flown with austrian on this route on a few occasions, mainly because of good connections from VIE to VCE. However, on the DXB/VIE sector they use a 737 which isn't really acceptable for a six hour flight, especially when most of their competition use wide body aircraft. All very average, average food, average service. Since when have FA's for Austrian been wearing black jeans? Safe, reliable, but nothing apart from that. VIE airport is a joy to transfer at though.

Austrian review - by Gisbert Brunner
13 February 2007

Business MUC-VIE-SYD and return. Very nice and friendly crews on all flights. The new long haul seats are a little narrow. If using the table, you can't change the seat position. That's a real disadvantage. Stopover in Kuala Lumpur badly organised, all passengers going on to Sydney or Vienna have to leave the A/c, no hint to the possibility using the business-class waiting lounge, long security check queue before re- entering the A/C. Here some Austrian staff could pick up the C-class- passengers on time avoiding the queue. The cook on board is really good, the food excellent. Check-in-procedure in in Sydney took more then 25 minutes because the entire crew stepped in front of me without asking and apology.

Austrian review - by Cathy Beckhouse
8 February 2007

SYD-VIE-SYD Business. New seats a bit narrow, but otherwise comfortable. Cabin service very obliging. Food excellent. IFE poor. I was expecting current movies, but none were available, except Perfume. No problems with Vienna airport - easy to navigate. Would fly with them again.

Austrian review - by Michael Shulman
26 January 2007

TLV-VIE-MEL return. Business Class. Punctual departures. Clean, modern cabins. Friendly, helpful FAs, excellent food. The seats are angled lie-flat but are at such a steep angle that you slowly slide down towards the floor. IFE choice of movies was really poor. But altogether a really pleasant experience.

Austrian review - by Jani Phillips
19 January 2007

Business Class LHR-VIE-KUL return. Just returned from trip and must report 2 fairly poor experiences. On 16/12 flew out to Vienna in business class - 2 abreast with very comfortable seating, good service and food. VIE to KUL was an average flight with uncomfortable new angled seats, average attention from crew and fair food. On return flight from KUL to VIE the crew were busy chatting amongst themselves, few refreshments and food was poor. On both long haul flights the films on offer were dire. VIE to LHR was abysmal. Seating reconfigured to 3 abreast just like economy and crew disinterested. Never again.

Austrian review - by Manny Golani
19 January 2007

YYZ-VIE-BOM and back. YYZ to BOM segments flew on Austrian. 767 all segments. On the YYZ-VIE segments both ways cabin was in old configuration. Cabin was still in great shape, but the IFE was very inadequate. VIE-BOM segments the 767s in new configuration. There a personal IFE with 9 main channels & live camera views. The cabins were clean. Meals & drinks were complimentary. Meal service included a choice of 2 warm entrees. The service provided by FAs was exceptional. They were warm & courteous. VIE is a very convenient airport to travel through. My connecting flights left from the same area of the terminal which was very convenient. Will fly them again.

Austrian review - by Ivan Ilieff
9 January 2007

JFK-VIE-SOF-VIE-JFK on Economy. The long haul flights were punctual, in- flight entertainment adequate, catering superior to other European carriers. Planes are clean and the new cabin design is refreshing. A pleasant surprise was the abandonment of the infamous Bistro Service and it's replacement by warm meals and drinks, alcohol included, for no charge. Vienna airport seemed more organized, no queues or delays of any kind, despite the heightened security measures and high volumes of Christmas traffic. Having the most competitive fares for Transatlantic travel and the high quality of service have made Austrian my airline of choice for US/EU flights this past year.

Austrian review - by Phil Clements
9 January 2007

FRA-KLU-FRA Y class. Good service and two of the best Y class meals on a short haul that I have had in a long time. Travelling with a 7 year old had very good in-flight entertainment kits.

Austrian review - by Arjan Tiessen
9 January 2007

Amsterdam-Vienna-Krakow and vice versa. Excellent service and 3 out of 4 meals were pretty alright (normally I cannot eat any flight meal). The FA's were friendly and helpful. Seating in the small Bombardier aircraft is very tight but for a 50 minute flight this is not a problem at all. The seating in a Fokker-100 was decent.

Austrian review - by Walter Bittner
20 December 2006

Having travelled over the past 15 months quite a few times on AUA long haul to India, China, Malaysia and Thailand I can only confirm a lot of the previous postings. Food was usually excellent, the cabin service mostly ok (not always unfortunately). Main point of complaint is the standard of their planes. Aircraft used (on these flights) are often old LAUDA planes e.g. rather ancient 777 and 767. The actual age of a plane normally does not say much about the quality BUT if I (or my company) buy a business class ticket for 2000 or 3000 Euro I rightly expect a modern seat fully reclinable and not a worn out and wobbly and rattling old thing without sufficient footrests. To be honest I have slept more comfortably in economy class of certain airlines than in an AUA business class seat. The standard of the inflight entertainment system has not yet arrived in the 21st century either. One more word about the on board chef (business class) on certain routes. This is great and you really get a fantastic meal on these flights. However - and this shows the lack of planning at this airline - this is definitely not necessary on relatively short overnight flights e.g. Delhi - Vienna where you depart Delhi around 1.30 hrs in the morning. Surely at that time of the day (or night ?) not too many people care about a 5 or 6 course meal which goes on forever just to be woken up again after two hours sleep for a wonderful breakfast which you hardly manage to get down before landing.

Austrian review - by Wong Mei Fong
17 December 2006

VIE-SIN in Economy class. Seats are comfortable. Inflight food is good. Entertainment program can be improved. Unfortunately cabin staff service is horrible. Many times, when passengers call for an attendant by pressing the button, there is no one attending to you. Cabin staff passes by you but never respond to the attendant request light. Many times, I saw passenger pressing the button again and again (giving a beep sound each time) but they still do not attend to the passenger. My personal experience as follows: I wanted drinking water and when I press the button, as expected, no one attended to me. I called them, one of them turn to me and say "later" then walk off. (Please note that the attendant light is still on). The second time, I decided to stop them by touching them, they pretended not to know and walk straight off. I was furious and walk after her to the kitchen area just to get my drinking water!

Austrian review - by N Lane
10 December 2006

JFK-VIE-JFK in business class. On JFK-VIE portion, aircraft was a Lauda Air plane (767) which looked to be a good 15+ years old. Minimal storage facilities, sink in bathroom did not work, toilet odor was pungent, many people did not get coffee in morning because according to crew, "hot water was not working". Check-in agent at JFK was rude. Crew service on-board was good, though. On VIE-JFK leg, OS had their own aircraft on route (767), which was newer and we also had good service on board. Check-in agent not courteous and did not put priority tag on checked baggage, VIE Airport is chaotic at gate with log-jam and no separate entry was provided for business class. Overall needs improvement in business class product.

Austrian review - by Kurt Hauser
7 December 2006

Business flight Zurich-Vienna-Phuket-Vienna-Zurich. After the first leg we had to stay 11 hours at Vienna airport caused through a technical defect; second leg in a worn-out B767 without any entertainment; third leg with a modern B767 very comfortable and very good food; 4th leg in a Fokker 70 without business and without a comment or an excuse!

Austrian review - by Martin Landauer
7 December 2006

SYD-KUL-VIE in business. Good sized seats (better than Qantas), and terrific inflight catering. However Austrian fell short on expectations on a few basic problems. Bathrooms did not have any paper towels (I don't want to dry my hands with tissues thank you). Inflight entertainment was limited to perhaps no more than fifteen films (less than half of them were recent blockbuster types). Vienna airport business class lounge was cramped and spartan (the Air New Zealand lounge in Sydney was a considerably better place to rest)