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Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports



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Austrian Airlines Customer review :  14 November 2013 by Jasper Schaap    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-VIE-AMS. Inbound flight on an A319 was OK, mostly due to only being filled 50%. Thin seats provided some space and comfort. Outbound on F100 was terrible. Old seats (new Leather covers do not make seats new), FA's were grumpy and with a full plane the seats were very tight, even on the emergency exit. Hardly any information on gate, so it was surprise to find that we had to board a bus, that brought us to the plane. Drinks were ok, snack was small.



Austrian Airlines Customer review :  14 November 2013 by M Seidler    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Vienna on Boeing 777-200. The new economy layout is horrible. The seating is 3-4-3 makes the seat very narrow and gives a cramped feeling. Also on a window seat there is no additional space between seat and fuselage. The food was very salty and very spicy. Cutlery was made out of plastic. Drinks are offered twice at lunch and breakfast time. At night time there was only one personal coming through the cabin offering water or orange juice. All at all I had a feeling that a cheap carrier is doing better than Austrian. Next time no Austrian for me anymore.



Austrian Airlines Customer review :  6 November 2013 by C Pucher    (Austria)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sofia to Vienna on an old Fokker 100. The plane itself looks pretty outworn (paint is missing in some areas, landing gear was oily). Inside the old seats in new leather design - looks okay. It seems that Austrian is one of the few airlines which is using the airfield for boarding (even Air Berlin uses the fingers). During flight an apple was offered followed by a glass of mineral water. Attendants were friendly. You easily can see that Austrian is saving money where possible. An unpleasant experience.



Austrian Airlines Customer review :  5 November 2013 by Homoceanu Silviu    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I bought a ticket for a flight operated by Austrian Airlines from Dusseldorf to Sydney. It was a co-operation between Austrian and Thai Airways: from Dusseldorf to Wien, with Tyrolean (Austrian) Airlines, from Wien to Bangkok again with Tyrolean and from Bangkok to Sydney with Thai. I could not check in online on the flight as the Austrian Airline web check-in system gave an error for the flight operated by Thai so I got stuck with whatever seats they could offer me at the counter. For the Wien to Bangkok flight (10 hour flight) I got seat 70J which had a wall behind it. While the person sitting in front of me could lean the seat backward, I could not, so I was left with little room. Furthermore the seat was more narrow than on European local flights like the Dusseldorf to Wien flight! I have to mention I am not big - I am a medium sized athletic person 80KG weight, 175 cm tall. The Thai flight was a huge positive difference regarding the seat size. For the way back the same story: No online check in was possible. I contacted Austrian to complain but customer support was useless and the story repeated itself: The flight operated by Thai was ok with enough room while the flight from Bangkok to Wien was horrible! In the future I will avoid Austrian and check seat size online before booking longer flights!



Austrian Airlines Customer review :  4 November 2013 by C Watson    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-VIE-ORD, Fokker 100 then Boeing 767-300. 30 minute delay on the first leg due to fog in Vienna but all well- communicated and the pilot confirmed before landing that all connections of those on the flight could still be made. I like the Fokker 100 - smooth and quiet (maybe noisier at the back). Unfortunately the breakfast pastry was quite unpleasant and the tea was only served with "coffee creamer" and not milk. Very nice 767 to Dulles - spacious, modern and recently refurbished interior, large overhead bins, excellent IFE selection (and not too much glare on the screens). Food was of decent quality, plentiful drinks but a meal and a snack (panini) was not really enough food for a 9-hour flight that spanned lunch and dinner, Austrian-time. Friendly staff, timely arrival. My return leg was with a US carrier using the same model of aircraft. Austrian just blew them away in terms of quality.



Austrian Airlines Customer review :  1 November 2013 by Z Culig    (Austria)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

INN-VIE-ZAG in economy. Ground operations in Vienna were chaotic. The passengers were asked to board the bus, after 30 minutes it became clear that there was a technical problem with the aircraft so that everyone had to go back to the gate. Ground staff extremely unhelpful at all times. Due to many contradictory information, no lounge visit was possible. Operational upgrade was declined to Star Alliance Gold passengers. Flight manager extremely rude and unhelpful. She stated that there was nobody at the airport who could authorize such upgrade. In contrast, they use business class space to "upgrade" luggage from other passengers. It seemed that FA are unhappy with the current situation in the company and showed lack of motivation. It is obvious that OS downgraded most of their services, however their tickets in Central and Eastern Europe are still very expensive.



Austrian Airlines Customer review :  28 October 2013 by S Tegtmeier    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-VIE-YYZ-VIE-FRA in Economy. Short flights FRA-VIE-FRA uneventful. Longhaul flights from Vienna to Toronto (and back) on 767 very good. All flights on time. Crew friendly and did their job with a smile. New cabin interior very good: seats are comfortable, could even sleep for 3 hours. Entertainment system on demand, but movie selection is a bit limited. Food quality was great, quantity just ok. Would definitely fly with OS again!



Austrian Airlines Customer review :  28 October 2013 by Gemmel Pet    (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Actually the ratio quality/price is very low on Austrian flight, you pay big money for nothing, for no food (a cold muffin or something like that is no food for me), no service and old aircraft with no entertainment. If you have option to fly with someone other than Austrian, take it. Because as I'm flying Geneva-Vienna there is unfortunately no other option, if it was the case I wouldn't fly with Austrian.



Austrian Airlines Customer review :  21 October 2013 by Vinzenz Richter    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT to VIE on a very new B777-200ER. Fast and uncomplicated boarding and the flight was totally on time. The food and hospitality was great and also the new cabin impressed me. The IFE offered a lot of different channels. The value for money is perfect.



Austrian Airlines Customer review :  14 October 2013 by Tommy Desmet    (Belgium)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Split-Brussels via Vienna. All flights on time or ahead of schedule. Planes were very clean. Cabin crew not all friendly. Web check-in not possible out of Split, maybe because the ticket was issued on Lufthansa. Fortunately for us, the given seats directly at check-in where ok. Catering with Austrian on European routes has reduced apparently. Only an apple or biscuit available on an evening flight from Vienna to Brussels is a bit poor! They used to serve a decent hot meal some years ago. A sandwich like you have on Swiss would be more appreciated! Austrian also needs to invest in newer planes. Not sure if I am going to fly them again soon.



Austrian Airlines Customer review :  14 October 2013 by M Baic    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight OS25. 22nd Sept. Vienna to Bangkok. Flight ran out of food. Was offered the vegetarian option, 3 cold potatoes and 3 slices of tomato. Morning meal was a sandwich, served still frozen. Staff were less than friendly or helpful. Monitor in back of seat wasn't working. So no entertainment, until they exchanged a monitor from a spare seat, after 3 hours. My worst flight.



Austrian Airlines Customer review :  7 October 2013 by Rubli Urs    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai to Vienna / Boeing 767 in new business class. Seats are comfortable with enough privacy. Maybe for some travellers a bit narrow as the armrests and consoles are quite high. Cabin staff was ok - could have been friendlier. Food was a midnight snack (had chicken tikka) which was ok. Breakfast was eggs with toast, yoghurt and fruit. Was very good and freshly cooked by the chef on board. Cabin was clean. Toilets without amenities (no hand lotion or eau de toilette). Lounge service in Dubai ok with good choice of food (hot and cold). Overall good experience but crew could have done more to make it memorable.



Austrian Airlines Customer review :  3 October 2013 by N Hall    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Extremely disappointing. Houston to Dubrovnik, Croatia. What appeared to be a 3 stop return all on Austrian Airlines was actually across 3 airlines (Croatian, Tyrolean and United), so when we tried to check in, we were unable to do so online. We had a 1 hour layover in Vienna and the only reason we made our flight is because Austrian was so disorganized, they were delayed in boarding the flight from Vienna to Chicago. Our boarding passes we received in Croatia didn't work in Vienna. When I tried to board, the attendant dismissed the boarding pass and said it was no good. I had to check in again. My friend had the same issue so we went to the gate and they reprinted the exact same pass. In addition, it is very irresponsible for the airline to book a one hour layover when it would easily take 2 hours at least to get from one gate to the other especially with Vienna requiring customs to get in and out of the airport and you have to go through security again. I give credit to the personnel who kept reprinting our tickets at each stop. But, we will definitely avoid booking with Austrian again until they get a little more organized for scheduling flights and online check-in.



Austrian Airlines Customer review :  2 October 2013 by P Mayer    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have actually been on many flights with "Austrian" all over the world: VIE-JFK, VIE-PEK, VIE-BKK and have never really experienced anything bad. Good onboard programme and food on long range flights. Seats are comfortable (even to sleep). The crew are always nice and friendly and try to help.



Austrian Airlines Customer review :  30 September 2013 by R Gilchrist    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OS332/OS6, 23-24 Sep, OSL-VIE-WAW. Inflight service was impeccable. Food/drink very nicely presented and prepared. I was surprised by the seat comfort and overhead bin capacity on the Fokker 100 and Fokker 70 aircraft. Flights operated on time. Very satisfying experience.



Austrian Airlines Customer review :  26 September 2013 by Koepernik Franz    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SKG-VIE and VIE-MUC, 2 different flights and stories on Miles and More Award. SKG-VIE check in a little bit chaotic and check in staff (not from Austrian) quite rude. Could use the Aegean Lounge which is nice and food/drink choice is ok. However Priority Boarding only for Aegean Passenger direct from the Lounge is possible, therefore chaotic boarding procedure (with buses) at the gate and no priority boarding. Flight itself was ok, however Service in C-Cl (completely full) rushed. Seating in A320 (new seats according LH-Standard) not so comfortable. Meals on both flights very tasty and still the best in Europe! VIE-MUC: priority boarding and pre- drinks served by the friendly Purser, C-Cl was quite empty therefore good service despite the short flight time (35 min). Seating in Fokker 100 much better than in A320! Priority bags arrived in Munich among the last bags although we could see that our bags were loaded in Vienna directly at the door.



Austrian Airlines Customer review :  25 September 2013 by Harold Kit    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-VIE with a 777-200 on September 25, 2013. This was one of my best business class experiences so far, perfect service, great seats, great food. In sum comparable to Singapore Airlines and other high rated airlines if not better.




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