AUSTRIAN AIRLINES Passenger Reviews and Customer Trip Reports   Austrian Airlines an official 4-Star Airline   Add your Austrian Airlines Review   Austrian Airlines detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AUSTRIAN AIRLINES customer review :  25 November 2009 by V Berjot   (France)

CDG-VIE-NRT and back in J class. Very nice hot meal on flight CDG-VIE. in VIE easy and decent lounge in VIE. On the long-haul flight, one of the best catering I ever had in J class : presence of a chef onboard makes a real difference. Food excellent (appetizer/first course/ tasty soup/ Main course/ dessert), plentiful and very well cooked. The choice between 10 different viennese coffee specialities is a nice touch. Wide choice of wine and alcohol. During the flight crew offer snacks, and nice breakfast served before landing. Crew efficient and enthusiastic and present through the flight. The purser introduced herself to each J passenger. Seat not as bad as described, but is slightly hard and not fully flat. The real downside is the poor selection of videos and not AVOD.

AUSTRIAN AIRLINES customer review :  21 November 2009 by Norbert Fink   (Austria)

VIE-ACH Business Class. Half a year ago, the business class menu was delicious, but now it is bad, they offered just bread with melted cheese on a paper plate, included Tomato Ketchop in a glass and very small mousse dessert. The seat beside me was also used and the safety belt so small that I needed for the first time on a premium airline a belt enlarger device. Only the wine served was OK. I hope these DASH 400 Airplane will be sold soon as even in business they do not offer a comfortable seat. Now even the food is not much better than in economy, why pay so much more?

AUSTRIAN AIRLINES customer review :  21 November 2009 by Steffen Petersen   (Denmark)

Vienna to Copenhagen. The trouble started at boarding which was chaotic. Onboard the plane, seat pitch was extremely low (A319) so I was stuck with my knees in pressed into the back of the seat in front.

AUSTRIAN AIRLINES customer review :  18 November 2009 by Chris Hauzenb   (Austria)

VIE-BKK-VIE. Ground staff unfriendly and quite pedantic - had 22 kg on check-in, had to remove 2 kg from checked luggage! Seats extremely uncomfortable, seat pitch and recline are a joke - or as another traveller has already described that situation - humans should not be treated that way! Service and IFE good.

AUSTRIAN AIRLINES customer review :  9 November 2009 by E Bojstrup   (Denmark)

CPH-VIE-PEK. Smooth check in at Copenhagen. Nice plane and service from Tyrolean Airways on the way to Vienna. Star Alliance Lounge in Vienna offers what you need of facilities. They have priority boarding for Business but they don't use it in Vienna. In the air, it took an hour before the entree was served. A long time to wait when it is a night flight. And then they couldn't serve what people want from the menu because they ran out. They served a nice breakfast before landing in the morning. I hope Austrian will be more service minded in the future. Once in the night I asked to get something to drink, they told me that I just could go out and get it in the galley.

AUSTRIAN AIRLINES customer review :  28 October 2009 by W Staab   (USA)

JFK-Vienna Economy Boeing 777 Almost full plane with very tight hard seats which became more uncomfortable during the flight. Crew friendly, efficient, present with numerous drink runs. Delicious food, substantial cold plate for breakfast, albeit served on smallish trays with plastic cutlery.

AUSTRIAN AIRLINES customer review :  28 October 2009 by Philip Schmidt   (Denmark)

CPH-VIE-TLV return. Outbound leg was an A319, my seat was broken but I was lucky enough to get a new one. A delicious pack of cakes was served together with a glass of juice. Not much, but tasty. Transfer in Vienna a charm, and on to Tel Aviv with an A321 - seats are comfortable, food was tasty and the FA's smiling. When I returned to Vienna, I quickly learned that my flight to Copenhagen had been overbooked. Austrian Airlines offered their apology. I was given a compensation worth 150€, one nights stay at the Vienna 4* Airport Hotel and a flight to Copenhagen the next day. The aircraft was a Fokker 70, the breakfast was a bit sparse, a cup of coffee and a croissant. Overall Austrian provided an excellent experience, and I wouldn't hesitate to use again.

AUSTRIAN AIRLINES customer review :  28 October 2009 by Soichiro Abe   (Austria)

DUS-VIE on F70 in Economy. Cabin colour scheme rather mixed and hideous, seat feels a bit cramped (especially when you are seated at the window, the curvature of the fuselage can limit your room when you are big/tall). Friendly flight attendants and decent service (newspapers, magazines, tasty sandwich and cake as well as drinks). Especially when compared to LH or AB, food service is superior on OS (LH offers only a cookie/pretzel snack, AB a non-edible sandwich on the same route). All in all, a good experience.

AUSTRIAN AIRLINES customer review :  16 October 2009 by Brad Blacklaws   (Australia)

VIE-BUD in Business class and BUD-VIE-DBV in Y class. The business class lounge in Vienna was not very good - no food or alcohol. Short flight but got bread roll. Got nothing to eat for the next flights except drinks. Had a very tight connection and my bag made it . Never flown OS before and the planes were clean but really should be of a better quality. Crew average.

AUSTRIAN AIRLINES customer review :  13 October 2009 by S Potts   (Netherlands)

AMS-VIE-AMS operated by Tyrolean airways. Outbound on a Fokker 100 and return on a Fokker 70. We were lucky, as a member of our group was booked on the later flight, which was cancelled. The crew were not really friendly but just got on with their job. They were present for one round of catering but not at other times. The meagre half-sandwich was stingy but of high quality. Sadly there was no vegetarian option. The interior colour scheme is hideous and doesn't seem very Austrian. The return flight was better as crew seemed a little more cheerful. We got a chocolate mousse with our half-sandwich, which tasted amazing but wasn't very filling. Overall, Austrian wasn't really much better than average. However, for the price we paid for the return tickets, we weren't complaining.

AUSTRIAN AIRLINES customer review :  6 October 2009 by Steve Mayer   (Austria)

VIE-TRI-VIE old Fokker 100 from Austrian arrows was full. Cabin is not the freshest anymore and seat pitch is bad. FAs not unfriendly, but did the job and no more. Snack a small plate of pasta and small desert. Drinks were served once and coffee/tea. You can feel that the cost saving measures have reached the passengers. Although the management has guaranteed that for the passengers nothing will change this is not true, as the food in the business lounge was cut and the good newspapers in Economy are not available anymore. What is next? For the ticket price this is not worth the money. I hope the savings will not ruin it, as it is going the wrong way!

AUSTRIAN AIRLINES customer review :  1 October 2009 by K Ryan   (Canada)

Toronto to Vienna return on 767 economy. Good food but terrible service. Miserable staff who never smiled, and would not look at you or acknowledge in any way your 'thankyou's' for any service provided. Meals nearly tossed on your tray table. Broken seat would not stay upright. No seat TVs on the flight out, and overhead TVs broken. There was working TV on the flight back - flown Lufthansa and Air NZ and cannot believe that Austrian is considered in same rating category. Left sitting with empty food trays for over an hour. Some people began attempting to return their own trays only to be turned back to their seat, carrying their empty food trays. Call lights on all over cabin - none responded to. Will never fly this airline again.

AUSTRIAN AIRLINES customer review :  26 September 2009 by Kim Krister   (Finland)

HEL-VIE with old stylish F70. A routine service with small breakfast and only one drink service including wines. No smiles from FA´s and they started to feel a bit frustrated when passengers asked second drink round. Last 5 rows in this small F70 aircraft are noisy, I suggest to book a seat from front rows, more silent and more legroom. Also at the window seat your personal space is narrower due to the curvature of fuselage. All in all an ok service, flight on time.

AUSTRIAN AIRLINES customer review :  22 September 2009 by Phillip Russell   (Ireland)

Minsk-Vienna-London in Economy. An early start for the 05:30am departure which got me to London at 08:30am, quite impressive. Service on both flights was good and Austrian do go the extra mile over Lufthansa in passenger service and addressing passengers personally, which I don't often get even in Business Class of some carriers. The catering though, has deteriorated seriously. A single croissant on both sectors, surely they could offer something else or even seconds?