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Austrian Airlines Passenger Reviews and Austrian Airlines Customer Trip Reports



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Austrian Airlines Customer review :  1 June 2012 by Nigel Stacey    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Istanbul to Heathrow via Vienna, the legroom I thought was not too bad, the flights went as planned and on time and staff were friendly enough. In Istanbul I thought the check-in desks could have opened earlier than they did less than 2 hours before departure. I would certainly fly Austrian again as the planes were relatively new clean and comfortable. The only thing that I could not do as I have done with other airlines I have flown is try and pick my seat when booking the flight it may just be because the flight came up on the Lufthansa booking site but never mind all in all I was pretty happy with it all.



Austrian Airlines Customer review :  30 May 2012 by L Giusto    (Italy)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IAD-VIE. Aircraft sat on the tarmac for nearly 40 minutes in the baking heat. When various pax asked why they could not turn on the air conditioning the reply was the ac could only be turned on when they turned the aircraft engines on. Screaming children, people fanning themselves in vain and no even a glass of water offered. Needless to say the economy class cabin smelt like a pig pen throughout the flight. Terrible IFE with dated movies. Gives another meaning to cattle class. First and last time with Austrian.



Austrian Airlines Customer review :  29 May 2012 by P Schenker    (Austria)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-VIE-BKK-VIE-BKK. 10 flights with Star Alliance (Swiss, Austrian and Lufthansa) in 2 weeks and I have to say: never again with Austrian Airlines which calls itself a full-service airline. I had a seat reservation on all flights and on 3 of 4 flights I had to move - whether at check-in or onboard! Pre-ordered special meal onboard? Not available. Inflight entertainment - didn't work properly at my seat. Friendly flight attendants - no change. I have supported OS for many years but this was the last time I flew with them. Definitely not a full-service airline anymore.



Austrian Airlines Customer review :  22 May 2012 by J Wilcox    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-VIE return on 777-200 in Business. Service from the crew and chef was fantastic and the food was excellent, especially out of BKK. However, nothing can make up for the worst seat I have ever sat on. When boarding you are bombarded by 70's green carpet, pale blue bulkheads and purple seats with wood grain shells and yellow pillows! That could be excused if the seat made up for it but it is impossible to get comfortable in any position as it feels like being on a hard, lumpy, narrow bench. I used 2 blankets to try and soften the seat / angled bed but forget sleeping. The cabin was too warm which only added to the discomfort. The 'entertainment' system is a joke - on a loop with fuzzy screen and cheap headphones. A total disappointment that the service and catering can not make up for.



Austrian Airlines Customer review :  21 May 2012 by T Neyrinck    (Belgium)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-VIE-BRU in business class. First leg on 767-300ER, looking nice from the outside (winglets) but 20yrs back to the past when inside. The interior is very dated indeed: very narrow and worn-out seat, no flat bed, poor IFE, odd colours. Austrian flights always bussed to the airplane at DXB. Positive are the FAs and the quality of the catering, and the cheaper fees which do reflect the quality of the product. Austrian is not 4 stars long-haul. VIE airport not very welcoming either, but a new terminal is to open in June for Austrian. However, the VIE-BRU leg serviced by a brand new 737-800, excellent seat, excellent breakfast, top-notch short haul.



Austrian Airlines Customer review :  18 May 2012 by E Hughes    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Bangkok from London Heathrow via Vienna. Direct flights are always preferable but this trip was actually not too bad as the stopovers both on the way out and back were fairly short. Managed to sleep both ways but found the cabin too hot for my liking - a case of put the customers asleep and then less hassle for the crew? Food was generally good, however, drinks were not offered very freely. Otherwise service was efficient and professional. The business lounge in Bangkok is provided by Thai Airways and is very good with wonderful showers. By contrast the D terminal in Vienna is not great - a glorified ex-staff room with only one male toilet resulting in a queue for the facilities! I hope the new terminal at Vienna will resolve this issue and a better lounge provided? Also when boarding for the flight to London there was no pre-boarding for Business passengers which resulted in the inevitable crush. The inflight entertainment is ok - in the end if you are trying to sleep you don't need to watch more than one movie a flight. All in all I would certainly fly Austrian again.



Austrian Airlines Customer review :  15 May 2012 by Milan Zelc    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dubai-Vienna-Toronto recently. Courteous staff, ok meals. Cons: the plane from Vienna to Toronto was very old (767) with old entertainment system (one TV screen for the whole cabin plus a bunch of smaller ones). For a 9+ hour flight I would expect better than that from a 4 star airline.



Austrian Airlines Customer review :  9 May 2012 by Michael Bernlohr    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SJJ-VIE-IAD. All flights were good and on-time. First flight was on F70. Nice clean cabin, on time, small meal provided for 1h flight. VIE-IAD Beautiful new winglets, Seat very comfortable screen at every seat with remote to play games, even with other seats. Food very good. Beyond normal economy food. Soft pillow and blanket at every seat. Pilot was engaged and flight attendants too. Drink run every hour and a half keeping well hydrated. Large overhead bins for bags.



Austrian Airlines Customer review :  8 May 2012 by F Bertoni    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna-Belgrade-Vienna. Have flown this route 3 times within the last months. Flights were always completely full. I found Austrian a good airline to fly with: cabin crew always very caring and polite, flights always on time: you can see they are Lufthansa. What is more, I really enjoyed the new Recaro seats. The only drawback are the aircraft's being used: the turboprop Dash I had the chance to fly on twice, is quite noisy and pretty uncomfortable.



Austrian Airlines Customer review :  2 May 2012 by Z Culig    (Austria)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

INN-VIE-ZAG. Although Austrian onboard service in Europe is still better than service offered by some competitors, unreasonable changes were introduced in the premium sector. Until April 1st, business passengers and Star Alliance Gold card holders received a voucher of EUR 5 prior to the flight for refreshments since they have no lounges at smaller Austrian airports. This has been abolished from April as a part of down-grading of Austrian/Lufthansa frequent flyer services which already caused many complaints. Austrian/Lufthansa have their own way to motivate premium passengers to consider other carriers and alliances.



Austrian Airlines Customer review :  1 May 2012 by R Tejirian    (UAE)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-VIE-LNZ-VIE-DXB. Everything was bad about this flight from web check-in to arrival to final destination. Sector VIE-DXB delayed 6hrs 40 min. Service personnel at VIE extremely hostile and unhelpful. Antiquated Boeing 767 planes with poor leg room and poor onboard entertainment systems. Food unappealing. Never again.



Austrian Airlines Customer review :  24 April 2012 by Peter Rejchrt    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

No change really from some of the older reviews. Catering is excellent, a nice touch is the chef service. IFE very dated on a loop, not on demand, so didn't bother. Business class seat is very poor, angled lie-flat - a nice touch is the duvet and sheet but this cannot mask the extreme discomfort of the seat. Product feels poor compared to Swiss and similar to the Lufthansa seat, slightly longer but more angled in the sleep position.



Austrian Airlines Customer review :  23 April 2012 by T Schieve    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUS-NRT via VIE. Both outward and return flight were miserable. Used air sickness bag was left behind from former flight. When my wife, who felt sick, gave the bag to a flight attendant to get a new one, she was just told to go to the toilet to wash her hands - no apologies. Majority of staff seemed unmotivated and inattentive. At my wife's seat, TV monitor did not work, at my seat no reading light, staff reacted annoyed to respective complaints. Aircraft dated in general, very poor inflight entertainment, no video on demand, small choice of (mostly old) movies in general. This airline seems to have massive problems. Never again.



Austrian Airlines Customer review :  22 April 2012 by B Sted    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-VIE return. Outbound flight delayed 40 mins but arrived on time. Cabin crew friendly and efficient. Seating comfortable and adequate for a 2 hour flight with reasonable leg room. Drinks and a muffin provided which were very nice. However plane was extremely hot and stuffy. On return from VIE, boarding was extremely chaotic and disorganised, cabin crew were unwelcoming and appeared to speak very little English. Drinks and a panini provided, however no vegetarian option available (abruptly told they are only available on long haul fights). Further drinks had to be asked for a number of times. Again, another very hot flight. Overall flight experience ruined by return flight.



Austrian Airlines Customer review :  10 April 2012 by Danny Gräber    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-VIE-TLV. First leg Boeing 737-800, second Airbus A321. Seats not soft enough, very attentive crews, leg space nice. Catering on CDG-VIE route: small piece of cake. On VIE-TLV route: hot meal. Full bar service. On both planes short comedy programs and cartoons shown (video only). On the whole, a very nice experience. I have flown with Austrian on previous occasions and have always been pleased.



Austrian Airlines Customer review :  4 April 2012 by M Tan    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-BKK. Pre-boarding at Vienna on time with boarding fast. Onboard the economy seats were acceptable if you weren't large or tall. The meal service was fine and so was the drinks run. Entertainment was awful for such a long haul flight, 3 films were played on a loop. Each person had their own seat back screen but you had to watch it to schedule. It's an average airline with an average product. I knew what to expect and it did exactly what it stated on the tin. If you can get a good price ticket, Austrian is adequate.



Austrian Airlines Customer review :  3 April 2012 by Martin Ambrosch    (Austria)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-JFK in business class. Okay, the seat is not good and neither is the inflight entertainment. But on this flight the crew and the catering were excellent. Attentive service, good wines and food was nicely presented.



Austrian Airlines Customer review :  2 April 2012 by E Kar    (Japan)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have used it twice for a 10 hr flight (Vienna-Tokyo) in Economy class. The problem is the seat space, being the smallest I have had on such a long trip. To make matters worse, their entertainment system is appalling. You can't rewind or start a movie, and can only choose channels that play out like a TV. The food is not horrible but definitely does not fall into the category of good airline food.



Austrian Airlines Customer review :  12 March 2012 by B Nonchev    (Bulgaria)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna-Bangkok-Vienna. Not satisfied with the flight experience. Tired and rude staff. Food was pretty bad quality and quantity wise, entertainment equipment is outdated, cabin color scheme awful. Leg room was ok, however they just don't seem to make any effort to ensure you enjoy the long haul flight.



Austrian Airlines Customer review :  10 March 2012 by R Dunigan    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai-Vienna-Toronto in C class. Agree with the comments that the aged aircraft, odd colour schemes and aged video system are initially off putting. From an equipment perspective, it's clear that Austrian is the poor relation in the Lufthansa family. On the other hand, the attentive and courteous service combined with very good food to make for a very pleasant flight. 5 hour transit time in Vienna allowed visit to the small, marginal lounge. Overall, a good experience and I would do it again.



Austrian Airlines Customer review :  1 March 2012 by Erwin Perdok    (Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Vienna-Amsterdam. Service was good, food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily, offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems, which could not be solved. A pity on 8 hrs long haul flight. Overall, good service, planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.



Austrian Airlines Customer review :  28 February 2012 by Oldrich Houba    (Czech Republic)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full, meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good, I had no one next to me so was quite comfortable. Food was really nice, the selection of movies okay. Flight attendants polite and offered plenty of drinks, including beer free of charge.



Austrian Airlines Customer review :  13 February 2012 by S Tye    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Astana (Kazakhstan) - Vienna, a 5+ hr flight. Freezing cold draft around the feet for the whole flight, no entertainment other than cartoons etc, not even on the overhead TV screens, food wasn't bad but certainly not worthy of the star ratings given. Seat was reasonably comfortable. Main gripe - a long cold boring flight on the wrong aircraft type for this length of trip.



Austrian Airlines Customer review :  9 February 2012 by V Hammerum    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-VIE-TLV v.v. 1-6 Feb. Outbound: Uneventful, smooth transfer in VIE. Homebound flights delayed due to WX at VIE (snow). A321 TLV-VIE, seats non-reclinable as row in front of emergency exit, however the neighbouring free seats made up for it. Hot meals on VIE-TLV-VIE legs were simple menus of good standard, hardly seen in economy class of comparable carriers anymore! Staff always efficient and polite.



Austrian Airlines Customer review :  10 January 2012 by S Azizo    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE to JFK twice in less than a month. First was from TLV the second from IEV. The airport is extremely outdated in it's international wing which is cramped and small. Business lounge is hard to find and small as well in the international terminal. The second time around I decided to get my passport stamped and checkout C terminal used for inter Europe and domestic flights. It was much better but still small. The lounge in C is better but still tricky. The plane was a dated 777 with odd colors. Staff on the first trip was ok but my second time around they were extremely nice and attentive. The meals were fine and AVOD good as well. Flew economy both ways. I was impressed.



Austrian Airlines Customer review :  6 January 2012 by Z Stefan    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BEG-VIE-LHR. First leg uneventful. Nice, new A320, adequate catering and service for one hour flight. Ground services in VIE were something different. Following 10 min delay due to “surprise” of plane landing early, I made a swift move to the gate at the opposite side of the airport only to be met by queue in standstill. There were three OS staff evidently dealing with some queries, dozens of people with their boarding tickets in hand and two separate OS members of staff checking visas at very slow pace. This was the most shambolic boarding I have witnessed. There were no announcements about cause for the delay, no apology and 45 mins later we boarded the plane via shuttle bus. The staff on B738 were obviously annoyed about the delay which influenced their very swift and somewhat rude service only to be kept on hold for 40 mins in holding pattern above London.



Austrian Airlines Customer review :  28 December 2011 by J Teoh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-VIE-IST return in economy. CDG-VIE delayed due to poor weather. Would have missed connection VIE-IST but that flight was also delayed due to weather. My luggage didn't make it to IST unfortunately but it was delivered the next morning. Ground staff at IST helpful. Check-in process easy at all airports. Cabin crew were efficient and friendly. Onboard catering very good. New seats were quite comfortable and legroom surprisingly good. Overall, a great product that offers very good value for money. I would not hesitate to fly with Austrian again on intra-European flights.



Austrian Airlines Customer review :  24 November 2011 by Karl Cermak    (Austria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-BKK on 777-200. Strange interior colours, seats are outdated and do not work properly anymore, recline did not work when table was out, monitors must be pulled out of seat and have very poor quality. Seating 2x3x2 is not contemporary - avoid middle seat since you can go nowhere when both neighbours are asleep. Seat does not fully recline and provides limited comfort. Austrian provides linen and a warm blanket. Food excellent, great choice of wines and very good service. Avoid rows 6 and 7 in this plane since they are behind galley and next to economy, only separated by a thin wall.



Austrian Airlines Customer review :  23 November 2011 by Tim Pfister    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I routinely commute between Vienna and New York. I fly both business class and economy, and believe the service is very good. Economy meals are perfectly good. But generally not meritorious of relatively high praise as the meals in business are. The crews are professional and courteous. My only issue with the service is when, by bad luck of the draw, I get a seat with impaired leg room as a result of those metal entertainment boxes on the floor. Those are only barely tolerable when the seat next to me is empty, but horrible during a full flight.



Austrian Airlines Customer review :  22 November 2011 by E McCall    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto-Vienna and Prague-Vienna-Toronto. Departing flight was okay except for the archaic entertainment (movies on TV's hanging off the ceiling) which continued through the night. On the return flight, the standard screens on the back of the seat were in place, but the plane was smaller and extremely uncomfortable. I'm fairly tall (5'11"), and there was no room for my legs so they stuck out into the aisle. A flight attendant came barrelling down the aisle and she smashed into my knee. The other flight attendants were quite friendly. The food was barely edible for both flights, but the drink service was often. If you have a little extra money to spend, I wouldn't recommend taking Austrian Airlines, as I was highly disappointed.



Austrian Airlines Customer review :  22 November 2011 by D Rafael    (Austria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-VIE. Had an extremely cheap ticket so wasn't expecting much. Flight was 90% full in Economy and 50% in Business. Boarding at AMS was quick and from the rear towards the front co-ordinated, therefor boarded as one of the last ones. Still able to take some newspapers (local Austrian and English ones) for the flight onboard. Service was up to standards with food and beverage needs for a 1.5 hr flight. Arrived early in VIE after a late push back in AMS! Good service, seats could be a bit more comfortable, but no need to complain.



Austrian Airlines Customer review :  11 November 2011 by O Müller    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-VIE-SOF-VIE, first and last leg on A320, VIE-SOF onboard 737. All planes featured the new seats which are quite comfortable for these short-haul flights offering sufficient legroom. We took off in SOF with more than 30min delay, the crew provided timely and updated information on connecting flights. Staff onboard and at airports were friendly and helpful. Food service was good between VIE-SOF and a somewhat uninspired sandwich on the last leg. All in all a good experience.



Austrian Airlines Customer review :  1 November 2011 by Nattawat Krittayanawat    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-VIE-PRG. If you don't mind a narrow and uncomfortable seat, Austrian is a very good choice. Staff friendly and helpful. Foods are very good and delicious. BKK-VIE plane was very old, but VIE-BKK plane was new and cabin equipment worked well.



Austrian Airlines customer review :  21 October 2011 by K Dafalias   (Austria)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-BKK-VIE operated by Austria using rather old former Lauda Air Boeing 777. Staff friendly and helpful. Food was good, entertainment system not state of the art, no video on demand.


Austrian Airlines customer review :  13 October 2011 by R Thut   (Switzerland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

SKG-VIE-ZRH in C-Class. The service to VIE was excellent and food divine. VIE-ZRH was very much different. The Purser was given comments to other passengers which were inappropriate and thought she owns the company. The food was again very good but the service was lousy.


Austrian Airlines customer review :  11 October 2011 by Yevheniy Kahanovych   (Ukraine)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KBP-VIE-NCE. A320 with new seats, wasn't impressed with this. Looks good, but feels firm. Next flight on Fokker 100 with old seating, and much better. Catering concept is tending to be non-existent meal with free bar service. All planes well kept. Baggage safely made the connection (about 3 hours layout in Vienna). Overall experience was ok, very good value for money, safe and punctual. Strong 3 star, but not a 4 star.


Austrian Airlines customer review :  11 October 2011 by James Martin   (UAE)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dubai-Vienna-Geneva in Economy Class. First sector on a Boeing 767, and then A319 to Geneva. Remote stand boarding at DXB. Was re-assigned to a central aisle seat at check-in. Ended up with an elderly gentleman seated two seats away but practically rested his head on my knee when he decided to curl up and make the most of two seats! Service efficient and quite cold, although fine. Functional rather than friendly. Sandwich and a couple of drinks after take off. Woken one hour before landing for breakfast. Austrian has the best coffee I have tasted on a plane. Quite a filling breakfast and on time arrival in VIE. Transfer for Schengen flights a breeze. Coached out to A319 to Geneva. New slimline European seats. Comfortable for the short flight. Yet more of the excellent coffee plus a muffin. On time landing in a beautiful morning in GVA, the captain keeping us all informed of the landmarks outside as we made approach. I was travelling on a Lufthansa issued ticket. Very good handling by the Star Alliance partner staff I encountered. Time to retire or refit the old 767's though.


Austrian Airlines customer review :  21 September 2011 by R Stangl   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Rushed service on the evening flight from LHR to VIE. Only 1 flight attendant designated to a full Business cabin. No menu choice, awful meal. The new Europe Seat was a shock and very uncomfortable.


Austrian Airlines customer review :  14 September 2011 by P Browne   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

VIE-LHR in Business Class. The impressions from ground staff at Vienna Airport were that they are poorly trained and not particularly educated about the airline, the product, and the airport they work in. After a series of misinformation from check-in, we finally reached the Senator Lounge near to our C Departure Gate even though check-in told us that the only Senator Lounge was by the D Gates. The lounge is not large but we found comfortable chairs and catering was nice. After a few hours Security was fast and efficient and then entered the departure lounge which was jammed to the roof - far too small for our full 737-800. A 10 mins delay was already on the Board but this stretched into a 40 mins wait. The gate staff were hopeless in providing information and managing boarding. Vague announcements created a scrum and soon she had the entire room standing and pushing for over 15 mins before they actually started the process. Once onboard, things changed for the better. Pleasant service with a nice meal. The cabin featured the new seats that Austrian is trumpeting about but honestly, they are the hardest seats I have ever sat on. Legroom is tight too. No comment on the delay from the flight deck at all. Our 2 hr connection was whittled down and we made our next flight with only a few minutes to spare. So all in all a mixed bag but would probably fly them again.


Austrian Airlines customer review :  13 September 2011 by R Thut   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-VIE-SKG and vv. I was happy with Austrian on these flights, the only negative was, that my connection in VIE to SKG was 3 hrs delayed and no efficient information given. Vienna Airport definitely needs a refurbishment. Everything looks old and worn. On the return I upgraded to Business. The lounge in Thessaloniki is handed by Aegean Airlines. A nice cosy place with a good variety of drinks and snacks. The minus here is, that Passengers from their Airline have direct access to a bus from the lounge. All other passengers have to go to the original gate and board with all other passengers and this can be chaotic. I will fly with them again since they have good flight times to SKG.


Austrian Airlines customer review :  13 September 2011 by H Duong   (Austria)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vienna-Lyon in Economy roundtrip same day. Flights on schedule, hot and cold beverages and a small snack (breakfast or lunch would be better). Both ground staff and cabin crew friendly and charmingly helpful. Seats and aircraft were quite old but still ok for such a short flight.


Austrian Airlines customer review :  5 September 2011 by E Ramesh   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Transatlantic Vienna to D.C. The trip was nice, seats were comfortable and staff friendly and helpful. Food was good, got lunch and a snack before landing. Complimentary red wine was lovely. Impressed with inflight entertainment. All in all, a good trip back home from Europe.


Austrian Airlines customer review :  4 September 2011 by Ira Cohen   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Copenhagen to Vienna and then to JFK because our Continental Flight was cancelled. In Vienna, seats booked and boarding passes given in Copenhagen were not recognized and we were charged for the same carry ons we used on the first leg for which no charges imposed. Seats were worse. Long lines and rude treatment in Vienna. No easily readable signs. Seats narrow onboard.


Austrian Airlines customer review :  31 August 2011 by Prabhash Sharma   (India)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

VIE-DEL route. It was an old aircraft. Seats uncomfortable with blankets in poor condition. No On Demand Entertainment. 4 movies and 3 TV shows kept repetitively playing over and over again. Food was cold and tasteless.


Austrian Airlines customer review :  31 August 2011 by S Zangaglia   (Belgium)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Vienna-Yerevan return. Business Class. Narrow and uncomfortable seats in Business even on a short haul flight - almost no recline and for a 3.5 hr flight it's torture. Messy boarding, no priority for Business. Unfriendly staff, no welcome drinks, no hot towels and cloth for lunch. I had to ask twice for a second glass of wine. No eye shades available.


Austrian Airlines customer review :  30 August 2011 by Sepp Forcher   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-ZRH return. First flight on A320, return B737. Both equipped with new seats which are very pleasant with essentially more leg room than before. Both flights were on time, crew was friendly and efficient, a snack was offered plus free drinks. Very enjoyable.


Austrian Airlines customer review :  29 August 2011 by Sepp Forcher   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

YYZ-VIE in Business and had a an enjoyable time onboard. Friendly crew, great food served by a real chef and the flight was perfectly on time.


Austrian Airlines customer review :  27 August 2011 by Marc Pauquet   (Turkey)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

WAW-VIE. Disorganised check-in with very long queues, onboard old and dirty plane. Friendly flight attendants for such a short flight.


Austrian Airlines customer review :  22 August 2011 by Amanda George   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

An excellent experience. I had two excellent meals that tasted fresh instead of recently dehydrated. My snack was a cheese and meats tray. We were also offered hot rolls with every meal and every few hrs as a snack. Drinks were brought around every hour on the hour. I was pleasantly surprised by the experience as a whole.


Austrian Airlines customer review :  17 August 2011 by S Dec   (Luxembourg)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

VIE-JFK on B777. Vienna airport is a sub-standard product - limited waiting area at the gate, especially when 2 Transatlantic flights depart from adjacent gates. Boarding extremely chaotic, once onboard first impressions of the Business Cabin is good, nice colours, etc. Seats are hard and narrow, definitively not suited to long haul flights. After 90 mins, you struggle to find a comfortable position. Once in sleep mode you slide down, very uncomfortable for a premium product. Service onboard was good. Quality of food clearly above average.


Austrian Airlines customer review :  16 August 2011 by L Meixner-Adam   (Germany)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

VIE-DXB. There was supposed to be inflight entertainment, which is not the case on the flight from Frankfurt to Dubai. The plane was old, it seemed to be a relict from the 1980s. The rows were narrow and it was hard for my husband to sit down and arrange his knees without touching the seat in front. When we asked if we could move to the front row, we were told those seats are available at an extra cost. We said we would pay but she did not respond. Service was pretty poor along with the quality of the food. The toilets smelt from the start and became worse after usage.


Austrian Airlines customer review :  12 August 2011 by Peter Rejchrt   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

VIE-AMM-VIE. When we booked Austrian still offered the Premium service. Unfortunately the new 'bus shelter' seats on the 319 are not up to standard for a 4 hr flight, they are extremely uncomfortable, particularly when you have an expectation of a mid-haul Business class sleeper seat. Reducing customer service is not the way forward. Food service, with pre-dinner canapés, remains a USP for Austrian. However, I was disappointed on a flight of this length there was no amenity kit, IFE and appropriate seating.


Austrian Airlines customer review :  29 July 2011 by V Ravi   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

VIE-BOM. Horribly old aircraft. No On Demand Entertainment. Four movies and 3 TV shows kept repetitively playing over and over again. Food was not good. There was an Indian option and the snack was an Eggplant and zucchini sandwich served cold. FA's were cold and clearly had better things to do like talk loudly to each other across the cabin and galley.


Austrian Airlines customer review :  26 July 2011 by Christian Roigk   (UAE)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class from Dubai to Vienna. Even though the Aircraft a Boeing 767 was not shining new, you could clearly see the cabin crew was making up for that little set back. The service is outstanding and genuine friendly, you feel at home as soon as you board the aircraft.


Austrian Airlines customer review :  26 July 2011 by A Tang   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We were seated in the row with on-demand entertainment systems that did not work during the 9.5 hr flight. Had to ask 2 flight attendants to look into the problem, before a third one finally came to say apologetically there was nothing they could do. Flight crew remained very friendly and became more attentive after that. Spilled my drink and an attendant brought me paper napkins before being asked. Food saved the day - definitely amongst the best food served by any airline.


Austrian Airlines customer review :  25 July 2011 by Z Dominik   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The check in at VCE was late to begin with. Only one counter. Check in staff were horribly slow. Took over 35 mins just to clear one passenger. Flight was delayed as a result. Onboard service was dismal, in place of a snack was a wafer bar. Will try to avoid Austrian in the future.


Austrian Airlines customer review :  16 July 2011 by Saif Salih   (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Long hall flights of 7 hrs, they booked 9 infants into the flight and the plane can only accommodate 3. Then they forced us to move into a different seat from what was on my boarding pass. When I told the flight attendant I didn't want to move she simply said "I don't care", throughout the flight the crew were dry and unfriendly. For over 4 hrs of the flight me and another lady also with a baby pressed the service call button many times. The service call light was still on when we left the flight. I am a business man and I have travelled over 5 times a year for the past 10 yrs. And I can honestly say I have never seen such appalling service ever.


 
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