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Customer Review scoring : Air Austral
6.5 out of 10  6.5 out of 10
27 reviews



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Air Austral customer travel guide

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AIR AUSTRAL customer review :  20 December 2012 by K Roddam   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney-Reunion-CDG return, May/June 2012. After reading mixed reviews here we were a little apprehensive at first but booked anyway because of price and also short stop over times. Staff were friendly upon initial check in, blocking the seat next to us so we had more room. Actually the only flight we had to sit next to someone else was Reunion-CDG. Entertainment selection was great and the staff were very friendly and attentive. Food was tasty and very sufficient. And the care packs with socks, ear plugs, sleep mask and headphones were a nice touch. On return flight Reunion-Sydney the plane was virtually empty so we had a row of seats each, as did most other passengers in the cabin. Again staff were very attentive, constantly offering drinks throughout the flight. All in all we had an extremely pleasant experience and have no hesitation flying with them again. Have recommended Air Austral and will continue to.


AIR AUSTRAL customer review :  31 August 2012 by Neil Cluff   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Departed Jorge Newbury Airport (AEP) Buenos Aires to Galeão-(GIG) Rio de Janeiro. Flight number AR 2252- 22 August 2012. Embraer 190 aircraft. Arrived at the airport in time for a 9.50am departure. There were many announcements in Spanish, but very few in English, until English speaking passengers enquired at departure gates. Flight was 1 hour late, with no explanation given. Flight itself was fantastic, however cabin crew were less than friendly, and did not even check our boarding pass to direct us to our assigned seat as we boarded. Inflight "snack" was some sort of carrot cake, caramel filled biscuit covered in a white chocolate substance, with a caramel sweet.


AIR AUSTRAL customer review :  9 April 2012 by Jerome Kwo   (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Sydney-Reunion-Mauritius. Cabin crew extremely rude, simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal, you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks, pour- your-own-glass at the back of the pane, in full view of the cabin crew who just pretended you didn't exist. Overall, cabin crew appeared quite blasé and pompous.


AIR AUSTRAL customer review :  24 January 2012 by S Lorang-Grimaldi   (New Caledonia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent trip between New Caledonia and St Denis of La Reunion. Onward and return on a Boeing 747 with good comfort on seats. Individual screens. Excellent service and good meals. The pitch was just too little for me and that's why I just give 9 and not 10.


AIR AUSTRAL customer review :  22 November 2011 by H Mutschler   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Mauritius to Reunion return. Onward flight was on a Boeing 737-800 with only a 20% load, so we had enough space during that 20 mins flight. Service was a cookie and juice which was nice. Return flight was on a ATR 72 aircraft with the same service. Crew was friendly and helpful. Flights and bags where on time. Would fly them again, even ticket price is quite high.


AIR AUSTRAL customer review :  31 October 2011 by C Betsey   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew to Mauritius and my experience was unsatisfactory. The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate, with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Quality is of the essence.


AIR AUSTRAL customer review :  6 September 2011 by Grégory Coquet   (Wallis & Futuna Islands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NOU-RUN-MRS return. The overall service and meals were beyond expectations for a French airline, crews were polite, professional and present throughout the cabin. All flights with brand new B773, are pleasant with PTV's and conformable seats. The only flight with B772 was on the MRS-RUN leg and it was a shame because no PTV on this ageing aircraft. However, the transit area in Saint Denis La Réunion airport, definitely needs to be revamped, there is nothing Air Austral can do about it, but I hope this will be modernised shortly.


AIR AUSTRAL customer review :  29 August 2011 by M Roy   (Mauritius)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MRU-RUN-SYD-NOU return. High level of service across the board. No difference between flying on an ATR 72-500 and a B777-300. The crew were well groomed, polite and efficient. Great Creole cuisine with a French savoir fare. Hot meals for the main services and good open sandwiches in between. On Demand Entertainment System worked well with plenty of choices. International magazines available. Clean lavatories.


AIR AUSTRAL customer review :  16 August 2011 by W Clark   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-CDG return. I have travelled to Europe several times and never look forward to it. Booking and check-in no problem, staff and service was very good. The addition of a TGV ticket to get me closer to my destination was much appreciated and connection was easy. My only quibble was a limited entertainment selection.


AIR AUSTRAL customer review :  3 August 2011 by M Louise   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD to Mauritius. Excellent service and quite comfortable for Economy class. Flight attendants friendly, always coming through the cabin with water. Plenty of food provided.


AIR AUSTRAL customer review :  11 June 2011 by G Currie   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Sydney to Noumea Business Class. Fast check in at Sydney Airport, they use the Qantas Club which was nice. Boarding delayed for 45minutes due to late arriving aircraft. Business Class roomy and seats comfortable, not lie flat but very angled. Crew spoke mainly French and some broken English - but they are a French Airline. Food good, service attentive and friendly, didn't use the inflight entertainment. Overall not a bad product.


AIR AUSTRAL customer review :  2 June 2011 by M Vel   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-RUN-SEZ. Very attentive crew . Good and adequate food, crew offering water . Leather seats comfortable and clean 777-300. More IFE options of movies and other programmes would make it better.


AIR AUSTRAL customer review :  15 March 2011 by A Maujean   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Sydney-Reunion-Mauritius. Not impressed, staff sometimes quite rude. One meal with drinks provided after take off, soggy sandwich about half way and small snack before landing. Drinks few and far between, we could go and help ourselves to warm drinks with no ice. Overall would not fly Air Austral again and would not recommend it. Return flight not better!


AIR AUSTRAL customer review :  3 February 2011 by R Iori   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Paris to St-Denis (Reunion) in Business Class. Seat is comfortable, food is perfect and staff very friendly. In St-Denis lounge we got champagne and apetizers, vry nice. Compared to Air France, this company is excellent!


AIR AUSTRAL customer review :  4 August 2010 by Nicolas Tranquille   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL to MRU via Sydney and Reunion with Air Austral. Overall nice experience, although the flight is long. On the long haul flight, meals are quite good and there are quite a lot of things on the platter. Before landing, a snack is served. Sandwiches and beverages are provided during the whole flight. On short haul, drinks only are served. Flight attendants are quite efficient but can barely speak English fluently. No individual screens.


AIR AUSTRAL customer review :  3 April 2010 by Pat Santiago   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG-RUN-ZSE. Outstanding service for the economy class, good food, very nice ground staff and crew. Fleet is modern with B777 with high quality entertainment system. Seat pitch tight and slightly cramped. RUN airport is small and allows very short connecting time if need to continue journey to east or Saint Pierre airport.


AIR AUSTRAL customer review :  30 January 2010 by Jeannee Ahkye   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Air Austral, Syd-Run-Mauritius-Run-Syd – it is 100% better then Air Mauritius. The food was great and flight attendants were excellent and friendly. I’ve got a 19 month old, so they kept the middle seat for us - free and they kept offering to help and asked if everything was ok. The only drawback is theres no PTV and not much info from cockpit.


AIR AUSTRAL customer review :  11 December 2009 by C Nahnsen   (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew Air Austral return Sydney to Mauritius. Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of the journey. Passengers were made to stay overnight in RUN - hotel stay provided to some passengers were terrible, no assistance from the airline or hotel and dinner not provided (incur at passenger's expense). Return flight home was canceled with no word to most passengers (only upon check-in). Flight was canceled due to poor maintenance of the plane which suffered system difficulties on it's previous long haul journey and was forced to attempt emergency landing 3 times - and we were going to take this plane home! Was put up again at the same terrible hotel for the night. Female flight attendants extremely rude, impatient and unwilling to communicate to passengers who cannot speak fluently in French. Very disappointed in the service provided by Air Austral, will not fly again.


AIR AUSTRAL customer review :  7 October 2009 by C Martinez   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Noumea to Sydney, found Air Austral staff friendly and good customer service. My only issue was the size of the seats in economy - a tight fit.


AIR AUSTRAL customer review : 18 May 2009 : by G Luyten

Customer Rating : 4/5

4 Star Rating

Only flew Air Austral for medium haul (RUN-SEY), but was excellent! Good service, much space, good food and very friendly staff! Next time we might choose them also for long haul.


Air Austral - by Didier Lefèvre

5 October 2007   Customer Trip Rating : n/a

CDG-RUN-CDG: Checkin at CDG was fast and even faster at RUN. Very friendly staff at both airports and during flight. 777 are in good shape and the cabin clean and comfortable. Food was excellent - also a lot of choice for drinks, including wine during dinner. Cabin crew present and often come along with water during the night. An amenity kit is distributed after takeoff with socks, earphones, earplugs and eyemask. Only drawback is that there are no PTV's and there's not much info from the cockpit. All in all a very good experience.

Air Austral - by Stephane Gallon

12 November 2006

CDG-RUN-CDG in Club Austral (Business) class. October - November 2006. Quick check-in, nice lounges (although poor drink and snack selections) at both CDG and RUN. All flights perfectly on time, quick delivery of luggage on arrival. Business class seat comfort, (old) business class IFE (not on demand), first class service and meals. Overall a very nice product, much cheaper than Air France and much better (at least compared to AF current B747 on this route ; new AF product using B777 is expected in 2007). Minor drawbacks : frequent flyer program does not seem on par with AF one ; CDG airport is further from Paris than ORY (which AF uses).

Air Austral - by Ian Andrew

12 January 2006

JNB-RUN-JNB. I have travelled with Air Austral, 4 times between Johannesburg and Reunion. My first trip was in 1992 - my latest was in November 2005. Before my latest trip I was of the opinion that they were one of the best airline I had flown economy class. Their B737's were configured 100% economy. Now they have a 'Business Class' and economy seems to have deteriorated to 'Cattle Class' - and they are 'just another airline'. All of their service levels have dropped to mediocre. I still plan to use them again this year as I love the island and Air Austral are the only airline that flies from Johannesburg to Reunion.

Air Austral - by Julie Dyer

3 September 2005

I haven't had such a good quality of service or food on a tourist-class ticket in over 15 years (or more!). Our choice of Air Austral the first time was based mainly on the basis of our connection possibilities from Denmark. Next time it will be as a choice made by satisfied and loyal customers that believe that good treatment should be rewarded.


Air Austral - by Mike Bamber

29 December 2004

I recently flew to Reunion on Air Austral and was very impressed. I found the service was excellent and far superior to that of Air France.

Air Austral - by Frederic Choong

11 August 2004

I currently live in London and I fly once a year to Reunion for holidays. I use to fly on Air France in classe Alize (Economy Plus) but recently I tried Air Austral for the first time in Classe Loisirs (Economy) and was far more satisfied with the level of customer care in terms of punctuality, high food quality and friendly staff. As being part of the Air France Frequence Plus scheme, the good news is I can get some qualifying miles and this code-share flight makes my life easy as I don't need to change airport  - ie remaining in CDG and not going to Orly. So, I would recommend Air Austral in terms of: Comfort: their B777 is modern, the seats are more comfortable and you have more space to put your hand luggage in the compartments above your head. Food: even in Classe Loisirs, you have a huge plateau and you are really spoilt. Customer care: excellent staff. They provide you with warm towels as you get on board and in the morning. They also pass through at night asking you if you want some water while everyone is asleep. Everything with a smile! Punctuality: both outbound and return flights left on time. Unfortunately I read that Air France will stop this code-share flight with Air Austral and I find this decision very sad. I wish everyone who is part of Frequence Plus loyalty scheme to convince Air France to come back to its decision as the CDG-RUN-CDG must not disappear. Air Austral is the getaway to Reunion via CDG for all European and worldwide customers and you won't be disappointed. Thanks to Air Austral, we are getting better airline service to Reunion, excellent staff quality and well-deserved comfort. I'm very happy about their level of professionalism and the image the airline portrays of Reunion Island.

Air Austral - by Stephan Archer

26 February 2004

I flew this with this airline around the Indian Ocean with this airline for business purposes. There punctuality is great they are more often before time rather than on time. Recently i got the opportunity to try there new RUN-CDG-RUN flight in club class. Here also am very satisfied. There REPS in Mauritius are very competent. I recommend you this airline.

Air Austral - by Bernard Ative

24 January 2004

I'm used to fly with the french national airline because I'm a top-tier Frequence Plus cardholder, but I have decided to try Air Austral on a trip from Reunion Island to Paris return in Business Class (they call it Club Austral). I have not been disappointed. The onboard crew was extremely helpful and smiley from boarding to disembarking. The seat which can recline 140 degrees -almost flat bed - is very comfortable, good width and pitch. The food is tasty and includes a creole dish accompanied with spicy condiments and an interesting variety of wines. Even the bread is warm unlike other airlines I'm used to travel with. I have been especially impressed by the quality of the service on board and this from the FA to the captain. Good work.

 



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