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Aurigny Air
8.8 out of 10  8.8 out of 10
33 reviews



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AURIGNY AIR review :  21 March 2014 : by A Wood  (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Me and my wife use Aurigny often as our daughter, grandchildren and son in law live on Alderney. The staff are friendly and polite. Only get delayed when there is bad weather on the island. Only criticism is the price of tickets, could do with more offers as we fly from Southampton.


AURIGNY AIR review :  26 October 2013 : by Jim Addis  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We have just used Aurigny Air for the first time, flying from East Midland to Guernsey. We have flown over the last 6 yrs several times a year with Flybe - no more. flight was on time going and coming back, in fact we made it both ways ahead of time, both ways staff were smart, polite and professional. What was also nice was the complementary drink, and free local paper.


AURIGNY AIR review :  9 September 2013 : by Elizabeth Charlton  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

30/8/2013 from Stansted on flight no GR437 to Alderney via Jersey and Guernsey and returned on 3/9/2013. Impressed with the friendliness and helpfulness of staff, second to none. The only blip on the horizon was at the information desk in Guernsey, where expecting the usual smile in answering a simple question was completely the opposite, small moan in what was first class treatment. We shall certainly travel with your airline again and tell our friends to do the same.


AURIGNY AIR review :  19 August 2013 : by G Ledden  (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight cancelled out of Guernsey due to fog - put on a flight 28 hours later (which was 30 mins late taking off). Staff totally disinterested - no offer of practical or financial help - just told to claim on travel insurance. To cap it all we were placed right in the middle of a noisy football team when we finally got away.


AURIGNY AIR review :  13 August 2013 : by Nick Maunder  (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

"The user requested that this review be withdrawn due to pressure being exerted on them by the airline".


AURIGNY AIR review :  5 April 2013 : by Chris Russell  (Guernsey)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

I am a devoted traveller (LGW and back every week for many weeks in the year and I always travel Aurigny if I can) and I always book my family on Aurigny. However, my families experience with delayed or cancelled flights in the last 6 months, and the experience of friends, is beginning to make me seriously doubt my loyalty. Their chairman mentioned a few months ago that the reliability was going to improve and it hasn't. Reliability is crucial to an airline. Aurigny is vital to Guernsey.


AURIGNY AIR review :  12 March 2013 : by John Clift  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Jersey to Guernsey 08.03.13, as always you cannot fault any part of the trip. A fun start to the day to prepare oneself for the evening return with the blue spotted one to Southampton - maybe. Anybody visiting the Channel Islands for a short break should take a trip on a Trislander.


AURIGNY AIR review :  7 January 2013 : by V Baxter  (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelling Manchester to Guernsey, GY671 on 19 December 2012. The 17.10 flight was delayed until the next day due to bad weather. Aurigny kept us informed, arranged coach transport from and to airport to Crowne Plaza Hotel with very good Evening meal and Breakfast. Next morning offered a drinks voucher at the Airport as we could not take off until 11.45.


AURIGNY AIR review :  24 April 2012 : by J Tydeman  (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew to Alderney from Southampton. A very pleasant short flight, friendly captain. Aircraft is too small for safety demonstrations so you have to watch a short film in the departure lounge. My partner left his passport and mobile onboard and they phoned us a few hours later to inform us they would be ready for collection on our return flight. As the aircraft is very small it is not at all comfortable but a good inflight magazine. Cost of the flights was high considering the short journey time.


AURIGNY AIR review :  9 March 2012 : by A Bowen  (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Like all budget airlines, Aurigny charge over the odds for credit card booking. 3 per person to encourage you to reserve a seat is a joke - they automatically allocate seats not next to each other upon web check-in - meaning I was at the back of the plane and my partner at the front. Plane's are very old. Leg room OK, but wherever you are in the country (we were flying from East Midlands), it's never usually much more then an hours flight. Overall, the flight is a means to an end.


AURIGNY AIR review :  31 October 2011 : by H Tomlinson  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SOU-ACI-GCI-JER return. Every leg of this journey (entirely on Trislanders) was a pleasure. No delays from Southampton and pilot was friendly. The same pilot flew us on to Guernsey, where after a short stop we changed aircraft for Jersey.


AURIGNY AIR review :  13 August 2011 : by Chris Letiss  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GCI-MAN-GCI. No queues at check-in desks. Flight on time. Free drinks on board. Helpful crew. Bussing at Manchester due to customs requirements. Baggage handling at Manchester very slow. On return, no check-in queue, plane pushed back 5mins early. Good value for money, free baggage too.


AURIGNY AIR review :  11 August 2011 : by N Robinson  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

EMA-GCI return. Both legs on time. Friendly ground staff and onboard ATR 72 aircraft. Excellent updates from the flight deck and cabin crew offered free drinks & newspaper which is unusual these days. Free hold baggage included in ticket price which is good value. This airline puts many of its bigger rivals to shame.


AURIGNY AIR review :  25 July 2011 : by D Liggins  (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Check-in at Manchester was awful, we waited 20mins to check-in. The check-in agent couldn't change my seat, no other staff to help. Flight late departing, no announcements and no gate staff to ask with a scrum to board when finally called. Aircraft clean but seating cramped and seat broken and kept reclining - after the cabin crew asked 3 times for me to move it she finally listened that it was broken. Cabin crew were not very friendly and on arrival waited 15mins for baggage - GCI airport is tiny and no other flights in so cant understand the wait. Return flight delayed - and on arrival parked at the terminal and yet had to be bussed around the airport. Overall dated airline.


AURIGNY AIR review :  9 July 2011 : by James Nealey  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent flights to Guernsey & return. Attentive staff. ATR72 aircraft ideal for route. In flight free drinks welcomed and puts rivals to shame.


AURIGNY AIR review :  12 August 2010 : by B Murtagh  (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

STN-GCI-STN. Overall package was professional and good value for money. The ATR -72 used felt like a white-knuckle ride for much of the journey - don't know if these aircraft are affected more by the turbulence. Attentive and cheerful FAs on both sectors and good updates from the flight deck. Only reason for not awarding more marks was a 2hr delay on return leg, not entirely attributable to Aurigny and well dealt with. This airline really puts some of the larger carriers to shame regarding their standards of customer care.


AURIGNY AIR review :  10 May 2010 : by R Hopkins  (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

STN to Jersey. Everything on time, check-in sluggish at both ends, but inflight service important to this airline. Free tea, coffee or soft drinks and polite cabin crew, though some announcements difficult to understand.


AURIGNY AIR review :  26 April 2010 : by E Reynolds  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick - Guernsey. Showed up only slightly early for check in. Thought we were in for a shocker with the wait but luckily it was for the check in desk neighbor Viking airlines. Auringy desk (of course) had nobody there. Plane was clean. Service fantastic. Free paper was a nice touch and best airline tea.


AURIGNY AIR review :  30 November 2009 : by John Clift  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Jersey to Guernsey the early flight. Everyone who likes to fly should fly this route. The Trislander is a real plane and you get to see it all happening from start to stop. Excellent value and a good experience all round.


AURIGNY AIR review :  21 November 2009 : by Leon Mills  (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick - Guernsey Return. ATR72 clean and tidy. Both legs on time. Seat pitch tight if you are tall but acceptable for 45 minute flights. Complimentary soft drink, cabin crew working fast to complete full service in tight time constraints. Overall a good regional carrier but with one irritating gripe. There is a 3 fee to choose your seat in advance, this under the current climate is not too bad. However, if you book a fully flexible ticket and subsequently change your flight although there is obviously no fee for changing your flight you will be expected to pay the 3 AGAIN if you want to choose a seat on the new flight. If you are on a flexible ticket you should really only have to pay the fee for choosing a seat once.


AURIGNY AIR review :  21 July 2009 : by Colin Pay  (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-GCI. Very good flight, no add-ons like FlyBe etc. Good price, online check in, free drink and a new ATR72 great value.


AURIGNY AIR review :  21 May 2009 : by K Smart  (Guernsey)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Return trip from Guernsey to London Stansted. Check In staff helpful and polite, free 20kgs baggage allowance and on time departure. Cabin staff excellent. ATR aircraft (even the 2 new ones) are small and quite loud, but okay for a 1 hour flight time. Free drinks and newspaper on board is a lovely touch.


AURIGNY AIR review : 27 April 2009 : by J Redford

Customer Rating : 5/5

5 Star Rating

Gatwick to Guernsey. Couldn,t check in online as we had bags and a child which the system doesn't cater for but no queue at the Gatwick check in and the process completed in a couple of minutes. Flight on time. Free soft drinks and tea/coffee and a copy of the local paper was a nice touch. Brand new ATR72 - spotless! On arrival we waited just 5 minutes for our bags. On the return again no queue at check in, on time and comfortable. Excellent value for money.


AURIGNY AIR review : 8 January 2009 : by Raymond Chisholm

Customer Rating : 4/5

4 Star Rating

Flew to Guernsey from Gatwick. A great start to the New Year with no security queues at Gatwick (wish it was always like that) and a great flight on Aurigny. You get a choice of free soft drinks on board including tea and coffee, but this excludes hot chocolate, so I stumped up a 1 and had a hot chocolate and a free orange juice. Smooth flight on board the ATR72, though I thought the aircraft looked a little tired. Chatting to the cabin crew I learned that Aurigny is getting two new ATR72 aircraft in March, so that should improve matters. Much the same experience coming home again that evening. All in all a good (short) trip to a wintry Guernsey, and great value for money.


AURIGNY AIR review : 9 November 2008 : by Michael Little

Customer Rating : 4/5

4 Star Rating

London Gatwick - Guernsey and return. Smooth check-in in both directions with pre-reserved seats. Smooth flights operating on time. Seats comfortable enough for 1 hr flights. Non-alcoholic drinks provided, service efficient. Overheat lockers on the ATR72 are very narrow.


Aurigny Air - by T Lowther

28 June 2008  Customer Trip Rating : 4 Star Rating

LGW-GCI. Used the new online check-in which was simple and saved a lot of time at the airport itself. Walking out to the aircraft wouldn't be fantastic on a rainy day. Flight time was just 40 minutes. The first impression of the ATR72 was that it was quite old and worn and noisy. Loads very low with 7 free rows in front of me and many behind too. Staff weren't unpleasant but I can't say they were particularly great either. Just average. Free drinks, and arrival was especially easy. We were outside the terminal at Guernsey within 5 minutes of the engines being shut down.

Aurigny Air - by Richard Le Page

9 October 2007  Customer Trip Rating : n/a

GCI-LGW-GCI. Flights on time both ways. Complimentary tea and coffee and soft drinks which is rather rare these days and no charge for hold baggage. Cabin crew ok but nothing special. Aircraft first generation ATR72 which are rather tatty inside and my seat was covered in crumbs on the return flight, rather noisy and a lot of vibration compared to jets and newer turboprops. I believe Aurigny are purchasing 2 new ATR72-500 which should be an improvement, they certainly need to update the fleet. Reasonable fares as long as you can book well in advance otherwise the price is extortionate.

Aurigny Air - by Steve Whitfield

28 August 2007  Customer Trip Rating : n/a

GCI-MAN on ATR 72. Flight 20 minutes delayed due to late inbound (25 mins), but we were kept informed. Watching ground staff from the departure lounge one could see a very focussed and motivated group working together to reduce the delay. This is how it should be done, but maybe it is easier for a small airline.

Aurigny Air - by Simon Rickman

27 October 2006

Southampton - Alderney. Pilot just rolls up switches on, and off we go for a great real flying experience. Superb flight on Trislander, each row of seats has its own door, and seats are comfortable enough. Great flight on a clear day, flew over Southampton, and Isle Of Wight, straight down over a sparkling sea to Alderney. No catering or ife, as it is too noisy and no aisle so unable to hand out drinks etc. If you want to experience real flying in a propellor aircraft, an aircraft built like a brick wotsit, and flown by super experienced pilots, you must try this short hop.


Aurigny Air - by A Baseley

18 June 2006

Bristol - Guernsey return. Wonderful Flights, comfortable seats 2x2, enough leg room to remain comfortable for the short 55 minute approx. flights. Little delay on Outward journey but nothing to cause concern or interference with the trip. Usual sea fog caused return flight to have a delay of around 1 hour 20 minutes, nothing anyone can do about natures elements, and Sunday Maintenance of the aircraft has to meet States regulations. Return flight was as comfortable as the Outward journey, staff equally friendly. Would not hesitate to recommend Aurigny to other travellers to the beautiful Channel Islands, Good to see the airline growing and modernising since the States took it over. Only downside to Air Travel between Islands as in to do day trips to different Islands via plane is the horrendous Taxes and Fuel Surcharges which made any chance of us visiting the other Islands impossible on price, which is a shame as other Islands lost out on tourist spending which is important to the economy of the Islands.

Aurigny Air - by Mike Williamson

18 June 2006

MAN-GCI-MAN.They use atr 72 on this route, certainly more comfortable than the saab 340 used previously. flight only 70 mins, catering minimal crew friendly and helpful. ticket pricing is now more realistic for the distance flown than a few years ago. all in all a good means of getting to a wonderful island.

Aurigny Air - by Richard Godfrey

24 May 2006

Have used flight from Cambridge to Jersey and return for last four years. Using Shorts 360 - excellent flight each way, and punctual.

Aurigny Air - by Ray Elworthy

12 July 2005

Bristol to Guernsey - a 45 minutes flight. Top marks - it could not have been better if we were royalty. Will be using again in a few weeks going back for another wonderful holiday in Guernsey.

Aurigny Air - by Stephen John

3 May 2005

Flew GCI-LGW 19th April with Aurigny. Very smooth check in at Guernsey followed by a comfortable flight to Gatwick. Ground and flight staff friendly and efficient. Nice 2x2 seats on ATR 72 makes for a more comfortable flight than alternative 146 aircraft and seating.



 


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