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Atlasjet Airlines Passenger Reviews and Atlasjet Airlines Customer Trip Reports

 

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Atlasjet Airlines
8.2 out of 10  8.2 out of 10
25 reviews



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Atlasjet Airlines Customer review :  29 August 2014 by Jonas Copeland    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This has the potential to be a good airline. It offers budget fares but its inflight service offers meals, drinks and you can check in luggage in the hold all included in the price of your ticket. However I wouldn't fly with them again. First their punctuality is shocking. They are always late and they consistently blame this on "congestion" but BA or Turkish Airlines don't seem to have this problem. The lack of online check in is inexcusable in 2014. If you haven't bought your ticket direct from AtlasJet (who of course charge higher fares compared to their resellers) then you have to turn up 2 hours before the flight to check in manually. Even if like me, you only had hand baggage. Then the flight was delayed by an hour. So I waited for 3 hours just to take off. Ridiculous. Finally their pilots seem a little inexperienced. Avoid until these issues improve.



Atlasjet Airlines Customer review :  21 August 2014 by M Turner    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Luton to Ercan, Northern Cyprus via Istanbul, on the whole a poor experience. On the outbound flight our tickets said the flight was 12.20, but it was in fact displayed as 12.00. Check in staff were unfriendly, put the wrong seat numbers on our boarding cards, which we spotted otherwise our family would have been separated. Boarding was called 20 minutes before the inbound aircraft arrived and the aircraft left late resulting in standing in line for over an hour to board as there was minimal seating in the boarding area. The interior of the aircraft was dark and gloomy, cabin lights were left off. The seating was cramped which meant the passenger in front could not recline his seat. The cabin service was shambolic, the crew attempted to serve food and drinks from the same trolley and were constantly running our of things and were going up and down the aisles for more items constantly, took over an hour to serve the meal. The meal was disgusting and was stone cold and my drink was half a glass of flat diet coke, the crew had run out and didn't want to get another bottle. Staff were not friendly and continually forgot to serve people due to the distraction of running out of food. For most of the flight the aisles were blocked with crew with trolleys and food trays were not collected for a long time. Combined with turbulence it was not possible to visit the two economy class toilets for some time and it was not allowed to use them on the ground in Istanbul. On a positive note baggage collection and immigration in Ercan was fast and efficient. The return flight was slightly better, boarding was more ordered, cabin service more organised and cabin light switched on. Check in however was shambolic. When we landed at Istanbul most passengers had to change seats but had not been advised resulting in chaos and families being split up. Overall a very unpleasant journey, I have flown on over 40 airlines and this was one of the worst.



Atlasjet Airlines Customer review :  3 June 2014 by E Kimani    (Kenya)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled on 24th April 2014 from Istanbul to Kayseri. It was my first time travelling on AtlasJet and I have to say that I was amazed with its facilities. The cabin crew were friendly despite serving the morning meal a little bit late. We traveled on an A321 which was rather clean and new, and although we left the airport 20 minutes late due to the air traffic, we still arrived on time and I have to say I enjoyed the flight.



Atlasjet Airlines Customer review :  11 October 2013 by J Dand    (Turkey)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-ANT. Flew Business Class for this short leg as we had loads of luggage on our return from the UK. We felt we could have stayed on the plane for another couple of hours it was so comfortable! A full meal, wide comfortable seats, a very reasonable price. How I wish they would re-introduce their London Stansted/Istanbul route again.



Atlasjet Airlines Customer review :  20 June 2013 by S Shetty    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25th May, Istanbul-Kayseri, Economy. I was pleasantly surprised by Atlasjet. New and clean aircraft, comfortable seating and complimentary snacks on a 1 hr 15 min flight. The check in was smooth and though my bags were a bit over the allowed limit, they waived the charges despite a full flight. An excellent airline overall.



Atlasjet Airlines Customer review :  1 November 2012 by A J Bastien    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Oct 20, 2012. Second flight on Atlasjet, this time from AYT to IST. Flight delayed half an hour, but still made my IST to CDG connection. No hidden fees. Did not charge a fee to check two bags, or for two carry on items. FAs attentive and courteous, complimentary sandwich on a one-hour flight. The seat in front of me didn't have a pocket in which to store my paperback and glasses, and I could not select my seat in advance, had to check in 24 hours prior to boarding. Other than these two complaints, Atlasjet is, in my opinion excellent value.



Atlasjet Airlines Customer review :  20 October 2012 by A J Bastien    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST to AYT (Antalya) on October 12, 2012. One-hour flight. Clean aircraft, no fee for checked or carry on luggage. Complimentary sandwich and beverage. Competent and courteous FAs. Seat in front of me did not have a pocket in which to store my paperback and case for glasses. Good value for a one hour flight, I will fly Atlas Jet again.



Atlasjet Airlines customer review :  4 September 2012 by Judith Dand   (Turkey)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have flown Atlasjet between Antalya and Istanbul six times in the last six months and they are our airline of choice for this domestic route. Friendly and obliging check-in and flight service, a drink and sandwich on this less-than-an-hour flight, clean aircraft and good leg room. Would like to try their flight to Stansted next year.


Atlasjet Airlines customer review :  24 August 2012 by S Aksoy   (Turkey)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have taken the following 5 flights over the past few months: Istanbul-Izmir-Istanbul (3), Istanbul-Bodrum- Istanbul (2). All flights were on time. Decent service even though flights took less than an hour. Loud and clear announcements from the flight deck. Cabin crew usually pleasant but their level of English is appalling- an area to improve. I used their free shuttle to downtown Bodrum and back to the airport and was happy with its efficiency. Tickets cost usually cheaper than Turkish and Pegasus and I hope they can maintain to be this way. I will be a returning customer next summer!


Atlasjet Airlines customer review :  24 April 2012 by M Serdar Cantez   (Turkey)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

IST-BJV on A321, return leg A332. We were number 22 in take-off queue. Cabin crew served snacks and drinks during taxi. Unexpectedly, after take-off, they served drinks. Free shuttles were available for several destinations in Bodrum. Return leg on an old looking A332, with dirty seats. However, seat pitch was good enough and cabin crew was very good. Informative announcements were made by the captain on both legs. I would fly them again without a doubt. Very good airline.


Atlasjet Airlines customer review :  27 March 2012 by A Datti   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Istanbul to Izmir. The flight was on time and the plane was clean. Overall the crew was friendly. Even though the flight was only around 30 min we still got served sandwiches. Considering how cheap the flight was, it was really worth it.


Atlasjet Airlines customer review :  2 September 2011 by D Nebiolo   (Italy)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Izmir to Istanbul flight on a nice, clean Airbus A319. Friendly and efficient ground staff as well as onboard staff. Flight took less than one hour but they serve snacks and drinks for free. Arrived on time at IST. Value for money.


Atlasjet Airlines customer review :  4 April 2011 by A Fielding   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Horrible delays and disorganization. The only positive about this airline are flight attendants. The economy class seating is extremely cramped on A320 aircraft and I did not experience their 757 because they swapped it for a SunExpress 737 on my last trip. This airline is extremely affordable and much quicker than train or bus while travelling within Turkey. I still prefer the service on Turkish. Food service is provided on all flights, something that seems to be popular within Turkey. They offer a grilled cheese sandwich or a piece of pound cake.


Atlasjet Airlines customer review :  27 March 2011 by Dimitar Petrov   (Cyprus)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ECN-IST A321. ECN airport looks disorganized but queue goes quick. Clean aircraft, breakfast pretty good. FAs polite and smiling. Good value for money. Few weeks latter I flew with them back to Cyprus. Flight late due to staff strike at ECN and traffic at IST.


Atlasjet Airlines customer review :  6 November 2010 by L Shapiro   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Atlasjet economy from Istanbul to Antalya and back. Clean B757s with American captain on one flight and American first officer on the other. Very organized web site and professional, friendly airport staff and FAs. Both flights on time. Although the flight was only one hour, they had old fashioned service inflight — newspapers offered on boarding, along with a sandwich, cookie and beverage service. And very good fares compared to Turkish Airlines. Flights were full - with good reason.


Atlasjet Airlines customer review :  10 August 2010 by H Garnett   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ercan-Antalya-Manchester, old Saga Airlines B737-400, atlasJet crew friendly and well presented. Ercan Airport checkin a little disorganised but short queue moved quickly. Excellent customer services from AtlasJet, emails being answered within 3 hours of the question sent!. Antalya touchdown broke the journey up nicely, plus food on both sectors was tasty and plentiful.


Atlasjet Airlines customer review :  10 August 2010 by J Mitchell   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Izmir-IST. Ground crew friendly and quick check-in. Plane clean and comfortable. Bit of a delay but time was made up and passengers kept informed. Price good value for money.


Atlasjet Airlines customer review :  25 July 2010 by N Young

Customer Rating : 4/5

4 Star Rating

Istanbul-Ercan. Their business class with leather seats as opposed to many others offering of two seats in the 3 seater! Service excellent with pleasant welcome of white wine or fruit juice and paper. Meal good when I have travelled.


Atlasjet Airlines customer review :  12 April 2010: by R Ellis

Customer Rating : 4/5

4 Star Rating

Dalaman - Manchester charter flight. Spotless aircraft. Crew very friendly, well presented. Snack and two free drinks.


ATLASJET AIRLINES review :  10 September 2009 by Nigel Chism

Customer Rating : 5/5

5 Star Rating

Istanbul-Antalya return. Spotless new aircraft, lovely staff and on time. Will use again, certainly.


ATLASJET AIRLINES review :  7 April 2009 : by T Foran

Customer Rating : 4/5

4 Star Rating

Istanbul to Antalya. Excellent Value. Staff friendly. For 100.00 cdn. return, they feed you on a one hour flightg. A320, a bit worn looking. Highly recommended.


ATLASJET AIRLINES review :  23 September 2008 : by Stephen Brunette

Customer Rating : n/a

0 Star Rating

ADB-IST return to connect to AF flight IST-CDG-YUL. Very good for the money, especially that AF has a loose agreement with Atlasjet for baggage, so given full international allowance. Check in at Izmir was efficient. Plane a CRJ-900, no boarding bridge used, bussed to plane. Flight attendants friendly, and snack given - only 45 minute flight. Disembarkation in IST good, and bags transfered to AF no problem. IST-ADB also good. I was only international passenger aboard, so when boarding bus, Atlasjet staff their with sign with my name. After dropping off passengers at domestic terminal, bus took me to international terminal where they were expecting me. All in all, a very good experience with Atlasjet, good planes, good service, will use them again for ADB-IST.


Atlasjet Airlines - by G Georgiou

19 October 2006

Ercan - Istanbul (return). This airline is excellent value for money. Planes were new, service was friendly and efficient, meals were basic but fine and it was just so easy to book a very cheap e-ticket through their web site. A good alternative to Turkish Airlines (which can be sometimes excellent and sometimes really bad but usually quite expensive) and definitely better than Cyprus Turkish Airlines.

Atlasjet Airlines - by Angela Bailey

22 August 2006

Following making my booking with this airline and booking a club class seat the airline changed the plane - which resulted in no club class. Seat Pitch uncomfortable with only 30 inches making a very uncomfortable flight. Inflight sandwich from Girne to Istanbul was good, however the inflight meal between Istanbul and Stansted was poor. Staff OK and all were friendly, however drinks sold in Euro's and when offered sterling they took the same in pounds as they would have in Euro's. Had the seat pitch been better, this would have been a fair airline, however the leather seats do not compensate for the restricted leg room for what is in fact a 6 hour flight from London to Girne.


Atlasjet Airlines - by Chris Walsh

24 July 2006

IZMIR-IST. All Y class seats on A320 were comfy leather. The one hour flight was 100% full and great value at around 40 Euro. Drinks (non alc) and sandwiches were served gratis and crew very professional and warm. Bags promptly available on arrival at IST and overall a very good service.
 



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