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Atlas Blue Passenger Reviews and Atlas Blue Customer Trip Reports |
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ATLAS BLUE STATEMENT
At the end of 2010, the Atlas Blue brand ceased to exist, taken
back under the control of parent company airline,
Royal Air Maroc
ATLAS BLUE customer review : 14 March 2011 by D Freeman (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
October 2010, Gatwick-Marrakesh, a disaster. Seats had virtually no leg room. Fortunately
middle seat in a row of three was empty so we sat diagonally which helped a little. Crew
morose and only ever smiled or conversed with Arabic passengers. Food wasn't that bad.
Return flight was delayed over three hours with changing reasons for the delay every hour.
Was given a bottle of water but made to feel like a leper when collecting it via a
complimentary chit from an airport outlet. Noticed that the Paris flight was similarly
delayed but those passengers were given a full meal voucher. Eventually took off in a Royal
Air Maroc plane which was at least configured for people with legs so there was some leg room.
Crew were slightly warmer to non Arabic passengers and food the same as the outward flight.
Not surprised at the demise of Atlas Blue. Royal Air Maroc must be running scared now that BA
has a direct flight to Marrakesh.
ATLAS BLUE customer review : 26 January 2010 by K Baker
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Customer Rating : 4/5 |  |
Marrakesh to Gatwick; check-in went smoothly. Asked agent for window seat and she was kind
enough to offer exit row seat for greater leg room. Flight departed on time, and oddly plane
had only about a dozen passengers for this 7:30am departure. Light meal offered included
yoghurt, croissant, and roll.
ATLAS BLUE customer review : 28 October 2009 by Ian Basnett
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Customer Rating : 4/5 | |
London Gatwick and return from Marrakech. Our flights were both on time and without incident.
The check ins were fast and efficient with pleasant enough staff. The inflight meals were
adequate, no worse that some other airlines and a bonus considering the low cost of the
ticket. Leg room is restricted, and was a bit bewildered on the return flight that virtually
all passengers were allocated seats in the rear of the aircraft when the front 10 rows were
almost empty. But would fly with them again.
ATLAS BLUE customer review : 24 October 2009 by M Larsson
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Customer Rating : 2/5 |  |
LGW-Marrakech. 90min delay on the way to Marrakech and 20 min delay on the way back. The
planes are disgusting, almost to the extent that I didn't want to sit down. Stained seats,
toilets that clearly hadn't been cleaned for a while and the seat the most cramped I've sat
in. Grumpy looking staff. Safety at Marrakech Menara needs to be increased though, they scan
your carry on luggage but no one was actually monitoring the scanner monitors.
ATLAS BLUE customer review : 19 October 2009 by D Roberts
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Customer Rating : 4/5 | |
Atlas Blue were fine out of Gatwick to Fez on 21 Sept. returning Marrakesh to Gatwick two
weeks later. They were on time, the staff were reasonably personable, the seats were rather
cramped, and the food was average. But it is reliability that concerns me most and they were
perfect on this score.
ATLAS BLUE customer review : 12 August 2009 by D Meguettef
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Customer Rating : 1/5 |  |
We flew Atlas Blue on 20th July - or rather we didn't because we had a 16-hour delay due to
strike action! No-one bothered to tell us this before or during check-in, there was no
airline rep available to ask what was happening, and no information or announcements. When we
finally left the next day, the flight crew were unhelpful and the food was inedible. If
you're thinking of booking with Atlas Blue - don't do it!
ATLAS BLUE customer review : 3 August 2009 by P Moriarty
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Customer Rating : 1/5 | |
Do not fly with this airline unless you do not mind delays, no explanations, rudeness,
disregard for safety etc. Absolute waste of money try other routes if trying to get to Fez
from LGW. They claim to be cheap but in reality you end up paying more for food, medication
and making up for lost connections. Its a wonder they are still trading considering the number
of delays they make the customer bear. I wish I had never heard of this dreadful service and
so do my children.
ATLAS BLUE customer review : 2 August 2009 by K Stevens
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Customer Rating : 1/5 | |
A dreadful service. Flew out from LGW - delayed 3 hours no explanation. My husband flew out
2 weeks later and same thing happened! Coming back 31 July delayed at FEZ for 3 hours, food
on plane was disgusting - even one of the crew warned us not to eat it. Having arrived at LGW
had to wait for 1 hour for our luggage to be offloaded, which meant we missed our connection
home. Never, never, never again.
ATLAS BLUE customer review : 27 June 2009 by V Hawker
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Customer Rating : 1/5 | |
We also had a bad experience with Atlas Blue and would not fly with them again, unless we had
no commitments and did mind excessive flight delays. Our flight from Fes to London Gatwick was
delayed by 6 hours and then cancelled, with no clarity from staff about why it was cancelled
and whether they would even fly us out the next day. The hotel arranged by Atlas Blue was
pretty average, and they wouldn't even cover phone or internet costs so we could inform our
families and employers we wouldn't be back for at least another 18 hours. When we finally got
on the plane, the flight and staff were the same as any airline and I have no complaints about
the flight itself. However, from talking to hotel staff and locals, it sounded like Atlas Blue
regularly delay and cancel flights, so suggest people bear this in mind when booking flights.
ATLAS BLUE customer review : 9 June 2009 : by Anna-Louise Jones
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Customer Rating : 4/5 | |
return flight to Marrakech from Gatwick. The outward flight left a little later than scheduled
but arrived on time. The return flight departure was delayed by an hour but this was because
of heavy traffic over Gatwick and therefore outside of the airline's control. I thought the
flight attendants were pleasant enough. I would agree that the legroom is very limited, and
this is exacerbated if the person in front decides to recline their seat. I arrived at the
airport for the return trip far too early (the clocks went forward an hour during my trip and
I was concerned this might not have been taken into account on the return departure time);
however one of the airport staff opened the desk to enable me to check-in there and then -
which enabled me to reserve a seat with extra leg-room (at no extra charge). In conclusion, I
would more than likely book with them again.
ATLAS BLUE customer review : 5 June 2009 : by J Lesar
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Customer Rating : 1/5 | |
Terrible - avoid like the plague. Our flight was delayed overnight due to the pilot being
ill, crew tiredness and/or technical faults with the plane. I am still not sure which of
these excuses applied and all three were offered to us interchangeably by ground staff in Fez.
No one seemed able to assist, no one seemed to know when or indeed if we would leave! We did
take off the next day but I have yet to receive any sort of explanation from Atlas Blue. More
annoyingly, our tickets were not cheap and were bought from Royal Air Maroc! I would not fly
with Atlas Blue again even if a ticket were given to me for free!
ATLAS BLUE customer review : 1 June 2009 : by S Collier
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Customer Rating : 1/5 | |
Avoid Atlas Blue at all costs. Being a low cost airline is no excuse besides it cost me £170
per ticket to fly with them which is hardly low cost! I flew to Fez from Gatwick. The
outbound flight was delayed by 5 hours. Apparantly the original pilot was sick and they
therefore had to find a replacement. Atlas Blue did not have any representatives at Gatwick
and there was a severe lack of information in regard to the delay. Coming back the flight was
delayed by an 1.5 hours. The check in staff at Fez were useless. They had to write out the
boarding cards by hand and each passport number by hand and needless to say check in took
forever. Also the seats were not allocated out of Fez but this should not be a problem as the
flights seem to be half full as nobody wants to travel with them. That is the only plus! The
flight crew are rude, cannot add up and will try to overcharge you if you purchase from the
trolley. They also have the poorest grasp of english I have ever encountered for a flight
crew that fly to the UK. This is surprising as the english spoken by the shop traders in the
medina in Fez is excellent and they can also add up with speed and accuracy. Perhaps they
should recruit their staff from there!
ATLAS BLUE customer review : 18 May 2009 : by Monica Perez
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Customer Rating : 1/5 | |
I would NOT recommend Royal Air Maroc / Atlas Blue to anybody. It's a total waste of money and
time! We had booked our flights with Royal Air Maroc online. The flight turned to be operated
by Atlas Blue without any indication of it in the site or the tickets. We were on our way to
spend 4 days in Marrakech and ended up spending as much time in airports as in Morocco itself.
Both on the way there and back we were stranded at the airport for 7-8 hours - overnight! Of
course, with no information and no ground staff (they all disappeared after check-in). We
found Atlas Blue offices in Marrakech airport and went to file a complaint. We were told by
the arrogant employee that the huge delays were normal and happened everyday. Apparently, they
had several technical problems in the last two months and did not have enough planes to do all
the routes. To top it all, when we finally took off we had an unplanned stopover in Tangier
(although it was supposed to be direct flight) to pick up other people that were stranded
there. Of course, all this without any explanation, apology or whatsoever.
ATLAS BLUE customer review : 7 May 2009 : by A Sayers
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Customer Rating : 1/5 | |
BRU-RAK. Outbound flight from Brussels was okay. The inbound flight from Marrakech was
terrible. Staff at check-in desk couldn't find many passengers booking on system even though
they had been confirmed by the airline, check-in queues not even laned off for different
destinations and seemed that if you tipped the guy pointing in the direction of your desk he
would take you to the front! Flight delayed for almost 4hours with no explanation. At one
point it looked as though the flight was going to be cancelled. Airline provided a
complimentary drink in the terminal from their service trolley which did nothing to help with
the delay. Once boarded the flight was held on the runway for another 1/2 hour. Staff very
unhelpful and preferred to hide behind curtain at front of aircraft. If you can put up with
the cheaper price, poor service and the unknown of whether your flight will actually go ahead
then use this airline, otherwise seek another route. I will not use this airline again due to
this experience. I would prefer to take 2 flights rather then risk being stranded at the
airport.
ATLAS BLUE customer review : 16 April 2009 : by Gillian Price
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Customer Rating : 2/5 | |
The outgoing flight made on the 30th March left and arrived on time which was obviously a 'no
frills' service but there was plenty of room on the plane, despite the sullen staff we were
keen to start our holiday. The return journey was much worse, there was a 2.5 hour delay
without any explanation. We were given a free cup of water on this flight but the airline
staff were still quite sullen.
ATLAS BLUE customer review : 29 March 2009 : by B Schupp
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Customer Rating : 4/5 | |
Our return flight GVA-Marrakech was almost 25% cheaper than Easyjet, you get reserved seats,
flights were on time, service OK. Only negative point was the extremely limited legroom on the
outbound flight (we were travelling with child + baby!!). Obviously not the best airline in
the world, but then again you get what you paid for. Certainly not the worst low-cost airline
in the world.
ATLAS BLUE customer review : 4 March 2009 : by Graham Johnson
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Customer Rating : 4/5 | |
We found our outward flight to Fes and return from Marrakesh a very pleasant experience. Both
flights staffed by courteous and helpful crews and planes were clean and arrived punctually.
The only slight criticism we have is that information was delivered by the Moroccan staff
speaking too quickly, so that it was very difficult to understand them. However, we shall use
Atlas Blue again.
ATLAS BLUE customer review : 4 March 2009 : by R Quintavalle
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Customer Rating : 1/5 | |
Marrakech to Paris Orly. Worst flight I've been on. Very cramped and dirty seats. And
seriously unfriendly staff who spent most of the time shut behind a curtain at the front of
the plane eating chocolates. They pretended the toilet was out of order so that no passengers
would come and disturb them. We had a lovely time in Morocco and the people we met were all
so friendly and helpful that I don't know where Atlas Blue get their staff from (or how they
treat them to make them behave like that). We booked our flight Paris-Marrakech-Paris through
Royal Air Maroc so I would advise any passengers doing likewise to check whether the flight in
question is with RAM or Atlas Blue. And to avoid the latter like the plague.
ATLAS BLUE customer review : 3 March 2009 : by M Michel
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Customer Rating : 2/5 | |
RAK to ORY in a very old A321. A really cramped seat. FA's hide behind their curtain at the
front and at the back during the flight. Turbulence and nobody checked the cabin! The only
good surprise for a low cost airline was this small and cold meal offer since last week on the
flights between Paris and Marrakech.
ATLAS BLUE customer review : 5 November 2008 : by M Offord
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Customer Rating : 1/5 | |
We flew back from Marrakech yesterday morning. Atlas Blue is a no frills airline and gosh, did it
show! After 5 days in Marrakech where almost everyone is polite and keen to help, we thought that we
were actually disturbing the crew's early morning social gathering: our ticket was "checked" as we
stepped on board whilst 3 crew members carried on chatting away with a colleague. Safety measures
were dealt with in less than 3 mins: no warning they were going to give us any - the air hostess
looked so bored, it was unbelievable. Take off more or less on time, then when you would expect to
be able to buy a drink/food, the curtain at the front remained resolutely shut and one could smell
toasts being made and drinks being poured - accompanied for lots of laughs! A couple of passengers
wanted to use the toilets at the front but were very categorically told to use the toilets at the
back. Obviously breakfast is sacred on the other side of the curtain. Needless to say that the crew
remained oblivious that there were paying passengers on board the aircraft until after landing.
Whilst we were not expecting a 5* service despite the fact that our seats were not cheap, what I
cannot accept is the rudeness of the staff and their complete lack of professionalism when it comes
to safety issues. Needless to say that we shall never use Atlas Blue again as we have no faith in
their ability to cope in case of emergency. And a smile is not that much and can make such a big
difference!
ATLAS BLUE customer review : 3 October 2008 : by Peter Baker
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Customer Rating : 4/5 | |
Marrakech- London Gatwick. Aircraft was on time, half full. An easy No Frills experience as was the
flight out last week. I am quite pleased with the service received and will use Atlas Blue again.
ATLAS BLUE customer review : 12 September 2008 : by P Pickering
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Customer Rating : 3/5 |  |
Travelled to and from Gatwick-Marakech in August. Did not expect too much and as expected actual
departure times at both ends were one hour later than quoted. oth flights departed more or less on
time and therefore arrived on time. I make many flights each year with other low cost carriers and
given that you are afforded the luxury of allocated seats with Atlas Blue (a bonus when travelling
with a family group) I would compare them favourably with some of the others.
ATLAS BLUE customer review : 2 September 2008 : by A Idiry
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Customer Rating : 1/5 | |
Today is the second time within 10 days that I have been delayed by over 4 hrs with Atlas Blue.
Unfortunately having to buy a new connecting flight to Glasgow with no place to complain to the
airline in Gatwick. Living in Marrakech, I would be very surprised that there is a way of
complaining there either. If anyone has sucCessfully claimed from this airline I would like to know
of contact details ?
ATLAS BLUE customer review : 30 July 2008 : by Naomi Hone
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Customer Rating : 0/5 |  |
Quite possibly the worst airline in the world for customer services. I was on the same flight as
Linda Gray on July 8th and I have yet to establish contact with anyone from Atlas Blue with regards
to my insurance claim for the missed day at work and the additional expenses caused by our delay.
Wouldn't fly with them again if they offered me a free flight.
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