ATLAS BLUE review : 27 June 2009 by V Hawker

Customer Rating : 1/5

We also had a bad experience with Atlas Blue and would not fly with them again, unless we had no commitments and did mind excessive flight delays. Our flight from Fes to London Gatwick was delayed by 6 hours and then cancelled, with no clarity from staff about why it was cancelled and whether they would even fly us out the next day. The hotel arranged by Atlas Blue was pretty average, and they wouldn't even cover phone or internet costs so we could inform our families and employers we wouldn't be back for at least another 18 hours. When we finally got on the plane, the flight and staff were the same as any airline and I have no complaints about the flight itself. However, from talking to hotel staff and locals, it sounded like Atlas Blue regularly delay and cancel flights, so suggest people bear this in mind when booking flights.

ATLAS BLUE review : 9 June 2009 : by Anna-Louise Jones

Customer Rating : 4/5

return flight to Marrakech from Gatwick. The outward flight left a little later than scheduled but arrived on time. The return flight departure was delayed by an hour but this was because of heavy traffic over Gatwick and therefore outside of the airline's control. I thought the flight attendants were pleasant enough. I would agree that the legroom is very limited, and this is exacerbated if the person in front decides to recline their seat. I arrived at the airport for the return trip far too early (the clocks went forward an hour during my trip and I was concerned this might not have been taken into account on the return departure time); however one of the airport staff opened the desk to enable me to check-in there and then - which enabled me to reserve a seat with extra leg-room (at no extra charge). In conclusion, I would more than likely book with them again.

ATLAS BLUE review : 5 June 2009 : by J Lesar

Customer Rating : 1/5

Terrible - avoid like the plague. Our flight was delayed overnight due to the pilot being ill, crew tiredness and/or technical faults with the plane. I am still not sure which of these excuses applied and all three were offered to us interchangeably by ground staff in Fez. No one seemed able to assist, no one seemed to know when or indeed if we would leave! We did take off the next day but I have yet to receive any sort of explanation from Atlas Blue. More annoyingly, our tickets were not cheap and were bought from Royal Air Maroc! I would not fly with Atlas Blue again even if a ticket were given to me for free!

ATLAS BLUE review : 1 June 2009 : by S Collier

Customer Rating : 1/5

Avoid Atlas Blue at all costs. Being a low cost airline is no excuse besides it cost me £170 per ticket to fly with them which is hardly low cost! I flew to Fez from Gatwick. The outbound flight was delayed by 5 hours. Apparantly the original pilot was sick and they therefore had to find a replacement. Atlas Blue did not have any representatives at Gatwick and there was a severe lack of information in regard to the delay. Coming back the flight was delayed by an 1.5 hours. The check in staff at Fez were useless. They had to write out the boarding cards by hand and each passport number by hand and needless to say check in took forever. Also the seats were not allocated out of Fez but this should not be a problem as the flights seem to be half full as nobody wants to travel with them. That is the only plus! The flight crew are rude, cannot add up and will try to overcharge you if you purchase from the trolley. They also have the poorest grasp of english I have ever encountered for a flight crew that fly to the UK. This is surprising as the english spoken by the shop traders in the medina in Fez is excellent and they can also add up with speed and accuracy. Perhaps they should recruit their staff from there!

ATLAS BLUE review : 18 May 2009 : by Monica Perez

Customer Rating : 1/5

I would NOT recommend Royal Air Maroc / Atlas Blue to anybody. It's a total waste of money and time! We had booked our flights with Royal Air Maroc online. The flight turned to be operated by Atlas Blue without any indication of it in the site or the tickets. We were on our way to spend 4 days in Marrakech and ended up spending as much time in airports as in Morocco itself. Both on the way there and back we were stranded at the airport for 7-8 hours - overnight! Of course, with no information and no ground staff (they all disappeared after check-in). We found Atlas Blue offices in Marrakech airport and went to file a complaint. We were told by the arrogant employee that the huge delays were normal and happened everyday. Apparently, they had several technical problems in the last two months and did not have enough planes to do all the routes. To top it all, when we finally took off we had an unplanned stopover in Tangier (although it was supposed to be direct flight) to pick up other people that were stranded there. Of course, all this without any explanation, apology or whatsoever.

ATLAS BLUE review : 7 May 2009 : by A Sayers

Customer Rating : 1/5

BRU-RAK. Outbound flight from Brussels was okay. The inbound flight from Marrakech was terrible. Staff at check-in desk couldn't find many passengers booking on system even though they had been confirmed by the airline, check-in queues not even laned off for different destinations and seemed that if you tipped the guy pointing in the direction of your desk he would take you to the front! Flight delayed for almost 4hours with no explanation. At one point it looked as though the flight was going to be cancelled. Airline provided a complimentary drink in the terminal from their service trolley which did nothing to help with the delay. Once boarded the flight was held on the runway for another 1/2 hour. Staff very unhelpful and preferred to hide behind curtain at front of aircraft. If you can put up with the cheaper price, poor service and the unknown of whether your flight will actually go ahead then use this airline, otherwise seek another route. I will not use this airline again due to this experience. I would prefer to take 2 flights rather then risk being stranded at the airport.

ATLAS BLUE review : 16 April 2009 : by Gillian Price

Customer Rating : 2/5

The outgoing flight made on the 30th March left and arrived on time which was obviously a 'no frills' service but there was plenty of room on the plane, despite the sullen staff we were keen to start our holiday. The return journey was much worse, there was a 2.5 hour delay without any explanation. We were given a free cup of water on this flight but the airline staff were still quite sullen.

ATLAS BLUE review : 29 March 2009 : by B Schupp

Customer Rating : 4/5

Our return flight GVA-Marrakech was almost 25% cheaper than Easyjet, you get reserved seats, flights were on time, service OK. Only negative point was the extremely limited legroom on the outbound flight (we were travelling with child + baby!!). Obviously not the best airline in the world, but then again you get what you paid for. Certainly not the worst low-cost airline in the world.

ATLAS BLUE review : 4 March 2009 : by Graham Johnson

Customer Rating : 4/5

We found our outward flight to Fes and return from Marrakesh a very pleasant experience. Both flights staffed by courteous and helpful crews and planes were clean and arrived punctually. The only slight criticism we have is that information was delivered by the Moroccan staff speaking too quickly, so that it was very difficult to understand them. However, we shall use Atlas Blue again.

ATLAS BLUE review : 4 March 2009 : by R Quintavalle

Customer Rating : 1/5

Marrakech to Paris Orly. Worst flight I've been on. Very cramped and dirty seats. And seriously unfriendly staff who spent most of the time shut behind a curtain at the front of the plane eating chocolates. They pretended the toilet was out of order so that no passengers would come and disturb them. We had a lovely time in Morocco and the people we met were all so friendly and helpful that I don't know where Atlas Blue get their staff from (or how they treat them to make them behave like that). We booked our flight Paris-Marrakech-Paris through Royal Air Maroc so I would advise any passengers doing likewise to check whether the flight in question is with RAM or Atlas Blue. And to avoid the latter like the plague.

ATLAS BLUE review : 3 March 2009 : by M Michel

Customer Rating : 2/5

RAK to ORY in a very old A321. A really cramped seat. FA's hide behind their curtain at the front and at the back during the flight. Turbulence and nobody checked the cabin! The only good surprise for a low cost airline was this small and cold meal offer since last week on the flights between Paris and Marrakech.

ATLAS BLUE review : 5 November 2008 : by M Offord

Customer Rating : 1/5

We flew back from Marrakech yesterday morning. Atlas Blue is a no frills airline and gosh, did it show! After 5 days in Marrakech where almost everyone is polite and keen to help, we thought that we were actually disturbing the crew's early morning social gathering: our ticket was "checked" as we stepped on board whilst 3 crew members carried on chatting away with a colleague. Safety measures were dealt with in less than 3 mins: no warning they were going to give us any - the air hostess looked so bored, it was unbelievable. Take off more or less on time, then when you would expect to be able to buy a drink/food, the curtain at the front remained resolutely shut and one could smell toasts being made and drinks being poured - accompanied for lots of laughs! A couple of passengers wanted to use the toilets at the front but were very categorically told to use the toilets at the back. Obviously breakfast is sacred on the other side of the curtain. Needless to say that the crew remained oblivious that there were paying passengers on board the aircraft until after landing. Whilst we were not expecting a 5* service despite the fact that our seats were not cheap, what I cannot accept is the rudeness of the staff and their complete lack of professionalism when it comes to safety issues. Needless to say that we shall never use Atlas Blue again as we have no faith in their ability to cope in case of emergency. And a smile is not that much and can make such a big difference!

ATLAS BLUE review : 3 October 2008 : by Peter Baker

Customer Rating : 4/5

Marrakech- London Gatwick. Aircraft was on time, half full. An easy No Frills experience as was the flight out last week. I am quite pleased with the service received and will use Atlas Blue again.

ATLAS BLUE review : 12 September 2008 : by P Pickering

Customer Rating : 3/5

Travelled to and from Gatwick-Marakech in August. Did not expect too much and as expected actual departure times at both ends were one hour later than quoted. oth flights departed more or less on time and therefore arrived on time. I make many flights each year with other low cost carriers and given that you are afforded the luxury of allocated seats with Atlas Blue (a bonus when travelling with a family group) I would compare them favourably with some of the others.

ATLAS BLUE review : 2 September 2008 : by A Idiry

Customer Rating : 1/5

Today is the second time within 10 days that I have been delayed by over 4 hrs with Atlas Blue. Unfortunately having to buy a new connecting flight to Glasgow with no place to complain to the airline in Gatwick. Living in Marrakech, I would be very surprised that there is a way of complaining there either. If anyone has sucCessfully claimed from this airline I would like to know of contact details ?

ATLAS BLUE review : 30 July 2008 : by Naomi Hone

Customer Rating : 0/5

Quite possibly the worst airline in the world for customer services. I was on the same flight as Linda Gray on July 8th and I have yet to establish contact with anyone from Atlas Blue with regards to my insurance claim for the missed day at work and the additional expenses caused by our delay. Wouldn't fly with them again if they offered me a free flight.

ATLAS BLUE review : 9 July 2008 : by Linda Gray

Customer Rating : 1/5

We had the misfortune to travel with this carrier on our recent holiday to Morocco. The outbound flight left on time and arrived on time. The actual aircraft was elderly, the seats had no support left in the cushions and sagged really badly. Leg room was very limited and these two factors made for an uncomfortable journey. We knew it was a no frills carrier but hadn't anticipated that no frills extended as far as no toilet paper and front of cabin toilets being out of use for the entire flight! The staff did their trolley rounds selling food, drink and duty free then disappeared and were not seen again until close to arrival. The homebound flight was a nightmare. We checked in to Marrakech airport at 7.00am for an 8.30am departure. We were advised there was a short delay. Next we knew we were being shepherded to the car park for transfer to a local hotel for Breakfast and Lunch - very ominous. At no point did a rep for the company speak to the passengers and when you did try to speak to people they either pled ignorance or lack of English! For the next 12 hours we were left in limbo - meals were provided but there was no provision of drinking water other than with lunch. If you wanted more than the provided half litre you had to buy it at a cost of approx. £2 per bottle. By various means we eventually found out that we would be ferried back to the airport for an 8.40pm departure - 12 hours late but there was never a rep from Atlas Blue nor did the hotel make any attempt to ensure that all passengers were aware of arrangements. Eventually we took off at 9.40pm possibly missing 3 passengers! We had already missed a connecting flight to Edinburgh and had asked that some one from Atlas Blue be at Gatwick when we arrived. We must have been daft to ask - not a person to be found and to compound the misery Servisair said they had nothing to do with Atlas Blue and directed us to Aviance who then referred us back to Servisair. This carrier couldn't care less about customers and their is no customer service whatsoever. An email sent to complain bounced back - their mail box is full!! How do they get away with it?

ATLAS BLUE review : 9 July 2008 : by T Martin

Customer Rating : 3/5

LGW-RAK. You get 20kg baggage allowance on Atlas Blue. The cabin crew were ok but fairly uncommunicative - also painfully slow and took an eternity serving refreshments down the aisle. On the return a week later they put on a B757, but for some reason crammed all the passengers into the rear section instead of spreading us more, even though the plane was only about a third-full.

ATLAS BLUE review : 11 June 2008 : by B Brown

Customer Rating : 3/5

LGW-RAK. Flight was scheduled at 13:00. Luckily I checked, departure time was actually 14:00. Airline did not inform me of this, though savvy travellers will check a few days before! Check-in no queue. A321 modern and clean, and flight on time. No inflight entertainment, but you can buy drinks and snacks. Cabin announcements in Arabic, French and English. Their English was a little hard to understand! For the price I paid (£100 return) this was excellent value. For a low-cost carrier, Atlas Blue is better than Ryanair or Easyjet and you don't have to pay for baggage or check-in.

ATLAS BLUE review : 13 May 2008 : by Tim Langford

Customer Rating : 1/5

London Gatwick/Marakech return. At Gatwick the outbound journey time - advertised as 13.00 on the website and tickets - was actually 14.00. No prior e-mails warning of a change in departure time. No explanation given - but then the airline staff are invisible. There are no airline staff on the ground: I asked around and was told by another airlines desk that 'they are usually hiding, or on an extended break'. I was told by a flight assistant, by way of explanation, that I could have found out about the time change by consulting the inflight magazine (I'm not making this up! Note to staff - the magazine actually states '13.00'). The return flight at 07.30, from Marakech, left 4 hours late. A story that evolved in high-farce traditions. No Atlas Blue staff, no intelligent information - leaving a void that was filled with rumour and hearsay. Plenty of Royal Air Maroc staff (who all tell you that the airline is entirely independent of RAM so nothing to do with them - nice spin but actually it's 99.9% owned by RAM). Reasons given were 'plane is broke', 'no pilot', 'plane late from London' (untrue, as it starts from Marakech) 'pilot sick' 'have to find pilot who knows this plane' - so the clock ticked by and we waited - tannoy announcements came and went telling us in 30 minutes there would be an announcement - and 30 minutes later there would be an announcement telling us there would an announcement in etc. Finally there was a plane, we boarded. Asked the staff what had happened - they didn't know, said they'd all been waiting themselves since 5am. Atlas Blue is unreliable, poorly organised, zero accountability, invisible management and deliberate obfuscation.

ATLAS BLUE review : 13 May 2008 : by M James

Customer Rating : 1/5

Flight out to Marrakech was OK, only delayed by 30 minutes. The in flight service is poor and they ran out of food quite early on, take your own food as this is a common event. The return flight was a complete shambles. We booked for the 0730 flight. When we checked in at 0600 no one said there was a problem, although they knew by this time there was no plane available for the flight. By mid morning we were told there was a delay, communication was very limited and it was not until several hours later they confessed there was no aircraft available. Eventually they took some of us out to a hotel for lunch (due to poor communication a few passengers got left behind). No one thought to count how many passengers they took out to the hotel, and, as there was no official staff member organising our return 2 couple almost got left behind for the return journey to the airport. When we returned we found there was still no plane available. Eventually they leased one in from Majorca and we eventually boarded about 8 hrs late. At no time did a representative of Atlas Blue speak to the passengers. If you do choose to fly Atlas Blue don't book the early morning flight. Talking to other people we found out this happens quite often.

ATLAS BLUE review : 27 April 2008 : by Krzysztof Leski

Customer Rating : 2/5

I did not expect much, thus it's hard to say I'm disappointed. Atlas Blue took me from Warsaw to Agadir and back, on a crowded Airbus A321 (218 seats version!), what is really a tough experience considering the distance (3600 kms or 2250 miles) and the flight duration (4 hrs 45 mins). It was my longest ever flight on a narrow-body plane, and the worst, though, well, I survived. Food quite acceptable (well, I expected none ;), but you cannot buy more (or drinks) if you've got no euros on you (credit cards are good only if you want to purchase goods in their onboard duty-free shop). Screens showed maps all the way, what I like - but the screen was so far that I hardly could read anything. Furthermore, Atlas Blue (well, in strict cooperation with mother RAM) invented a revolutionary graphics scheme of displaying white letters and digits on white background. The crew was OK, but you better learn French - communiques in English were VERY hard to understand.

ATLAS BLUE review : 27 April 2008 : by Patrice Santiago

Customer Rating : 2/5

Inflight service limited but friendly flight attendant. Rude ground staff in Marrakech. Small seat pitch and quite cramped on A321, more comfortable seats on old but not tired 737-400. 1 hour delay on both flight, it seems that Atlas is rarely on time. Would recommend Atlas, but expect delays.

Atlas Blue review by Ricky Hever

12 April 2008  Customer Trip Rating :

LGW to RAK. Check in desk at LGW a little slow. A321 was more than adequate for the 3 hour flight, no delays and no problems with baggage reclaim at RAK (Marrakech). On the return flight there was a very slow check in at the airport. My only concern was the lack of food and drinks on the return flight which was unacceptable considering the delay. The plane used was a 757-200 which was fine. I would not hesitate to use this airline, as they arrive earlier than easy jet in Marrakech, and as a low cost airline you know what to expect. Fault that I could find with Atlas Blue was the additional charge added to my final bill due to conversion from EUR into GBP, I was quoted 413.00 for two flights yet the final bill was 433.80 GBP, still very cheap in comparison but very sneaky!

Atlas Blue review by Sarah Hangartner

11 April 2008  Customer Trip Rating :

Five friends and I booked an flight from Geneva to Marrakesh. Atlas Blue canceled it without telling any reasons and some of us were even not informed by Atlas Blue. We could choose between changing the date or getting a refund. All of us chose the refund. We're waiting now for our refund for 3 months - they do not react on emails, they just speak French and give wrong information when calling them. As we're a couple of people we might consider legal action against this unfriendly and unprofessional company. We actually believe that this is a strategy of Atlas Blue to earn money. I dissuade everyone from booking Atlas Blue flights and hope that this company doesn't survive too long to cheat many other customers.

Atlas Blue review by A Panjabi

1 April 2008  Customer Trip Rating :

We should count ourselves fortunate that we had a fairly smooth round-trip journey from Gatwick to Marrakech last week. No cancellations or lost baggage and only minor delays. Our main problem was not with the airline, but with BAA and ServisAir (Atlas Blue handling agent) at Gatwick. A painfully slow check-in process owing to the baggage belts failing and incompetent check-in staff. Would I choose the airline again? We did not have a bad experience. However, having read other comments on here, we'll probably think twice for our next trip to Morocco.

Atlas Blue review by Yvonne Quarroz

28 March 2008  Customer Trip Rating :

We had a cancelled flight Marrakech-Geneva in november 07 and it was offered that we could change the date or receive our money back. We preferred another flight with easy jet, we phoned and it was promised, that we could get our money back in no time! I was waiting several weeks, I phoned, I sent mails, no reply. I'm still waiting for the money. I would never chose this company any more, very bad service. It seems that they are not interested in satisfied tourists! So our nice trip to Morocco had finally a bad taste.

Atlas Blue review by Christophe Chouleur

16 March 2008  Customer Trip Rating :

Marrakech to Brussels on an Atlas Blue Airbus A321. The plane interior clean but seats cramped. After take off I was allowed to change seats as the plane was not full and I got more space. Flight attendants nice and polite. Drinks and food available for sale - very good Chicken sandwich, Moroccan style, for 4 euros. We departed and arrived on time.

Atlas Blue review by Xavier Biondi

6 March 2008  Customer Trip Rating :

We went to Agadir at the end of February with Atlas Blue. 20 minutes delay at Orly. Boeing not very new but good general state. The staff was not unpleasant. The luggage arrived in good condition and quickly. In short, it is a reasonable company which could better do on the airport service and the service onboard but for a flight of 3h15, one cannot expect "luxury". Food and beverages are buy- onboard, and the price is reasonable.