Air Atlanta Europe - by Steve Parry
26 September 2005

I thought I was just unlucky - I travelled with my wife and 2 daughters aged 13 & 8 from Manchester to Florida on the 19th of August. We checked in at "The Station" (when we eventually found it!) just before 07.30 for our 11.15 flight. We eventually left British soil just after 8pm - a delay of almost 9 hours. Like other people writing here, we didn't see or hear of anyone from Travel City Direct the whole time we were in the airport. I have since found out that after a delay of over 4 hours, passengers should, according to regulation (EC) 261/2004, be adequately cared for, be fully informed of their rights, given meals and refreshments in a reasonable relation to the waiting time and be offered 2 free phone calls amongst other things. The only thing from the above list that we received were a sandwich & bottle of water (twice). Has anybody else here complained about this to Travel City Direct and what was the outcome? Going to Florida, I think we ended up with the really old 747 already mentioned on this page. Returning on the 2nd of September, on a plane which appeared to be about 12 months younger than the other, we had a delay of only 45 minutes - bliss. All in all, if Travel City Direct continue to use Air Atlanta Europe, I would avoid them like the plague.

Air Atlanta Europe - by Barry Rowlands
19 September 2005

I was very dubious about this airline, however I have just returned from Florida and have no issues with the service. Our party of nine travelled out from Manchester on the 1st Sept, on time and arrived in Sanford one hour early, the crew could not have been more attentive. Our return flight was delayed about an hour but most of this was made up before we got to Manchester, again attentive crew with at least 4 crew members to each section. Food and in flight entertainment was as good as you would get in standard class.

Air Atlanta Europe - by Bob Turner
19 September 2005

Travelled to Sanford from Manchester on September 2nd,on board 'Travel City Direct' B747-300. Paid extra for 'Sunshine First' upgrade. Flight suffered a 4 hour delay outbound due to knock on effect from previous day. Upgrade worth every penny. Flight crew were attentive and pleasant, food was good and condition of 'Sunshine First' cabin excellent. Return flight was on time and in-flight service was again good (even included an overnight amenity kit). For the price paid against the service received, I have no complaints.

Air Atlanta Europe - by Dave Humphrey
16 September 2005

The 747-200s used for the Manchester Sandford are very old, shabby, poorly maintained and gives cause for safety. Nothing works. The overhead lockers dont shut, the air conditioning wont adjust, The inflight entertainment was broken. The lights wouldnt dim for night flight. The agency-hired flight crew apparently couldnt care less. I have just received a letter back from Air Atlanta Europes customer services, which is basically a standard letter of apology and doesnt address the points I raised. These planes should have been scrapped years ago. Travel City must realise this if they are going to renew their contract with Air Atlanta in 2006.

Air Atlanta Europe - by Andy Holden
16 September 2005

'If you like airports book Air Atlanta UK' That should be this airlines moto. I had reservations about their delays having read this website and so contacted both the Airline and Travel City Direct and was reasurred that all the delay problems were behind them and my flight from Manchester to Sandford on 20th August would be fine. How misleading they were, on arrival the check in staff handed out a letter stating 'due to technical difficulties our flight was delayed from 11:15 to 18:15' in truth it left at 18:40, this meant we arrived well after midnight U.S. time. Not great with two seven year old's. The return on the 3rd of September was also delayed for the same reason but this time it was for four hours. Suffice to say I will not book with Travel City or Air Atlanta UK again. I have travelled to the US on many occassions and also with Travel City before, my recommendation is avoid this airline and the travel company, I certainly will.

Air Atlanta Europe - by Dave Charles
13 September 2005

There is only one way to describe Air Atlanta and that is "a joke". We recently travelled from Manchester to Sharm El Sheikh and had to suffer a delay of over 5 hours on the outbound journey. During the entire time at Manchester not one member of Air Atlanta staff could be found! When we checked in, with more than three hours before takeoff we were told the flight was delayed from 1255 hours to 1530 hours but the aircraft was in the air and coming from Paphos. In view of this the aircraft would definately be taking off at 1530 hours. When I asked about a leaflet explaining my rights for compensation I was told to go to the information desk within the terminal and they would be supplied there. No member of Air Atlanta staff ever came to this desk but we were told by telephone that we could get these leaflets when we boarded the plane!! What good they would be then is anyone guess. 1530 hours came and went and still no information. Eventually at 1630 we were told to go through to the departure gate. All the passengers proceeded to the gate only to be told by the staff there that the flight had only just arrived from Rhodes - what happened to Paphos!! and the aircraft would not be ready for at least one and half hours. Eventually at 1730 hours were told we were about to board the aircraft. We stood in a line for approximately 15 minutes only then to be told the aircraft was over weight! It would seem they had put too much fuel on board!. Eventually some time after 1800 hours we boarded the plane and took off. Things did not improve as the air crew did not have any leaflets concerning compensation and to say the aircraft had seen better days is an understatement. None of the overhead lights in our row worked so reading a book was out of the question. The seats were so tall it was impossible to see the single screen for in flight entertainments. The general condition inside the aircraft did not inspire you with confidence. I would urge anyone who has had the misfortune of travelling with this airline and been subject to any delay to obtain leaflets concerning your rights - you may be entitled to compensation.

Air Atlanta Europe - by Andy Beland
13 September 2005

I travelled to Cyprus from Gatwick with Air Atlanta Europe on 23rd August. We arrived at Gatwick at the time stated on our tickets and walked straight to the front of the queue and checked in with no problems. On arrival at our departure gate and seeing the plane I admit that, yes it did look old and yes it could have done with a lick of paint. Once inside the interior was dated but I have seen a lot worse - never experienced so much leg room on a charter flight to Europe. Also the seats were comfortable and everything worked and at no time would I say that there were any safety issues on- board the aircraft. In short our flight to Cyprus was excellent. The staff couldn't do enough for you and the captain practically gave us a running commentary all the way there! Our flight home was much the same, but this time the plane was painted and it even had leather seats. My message is that if you expect the luxury you get with maJjor airlines then you should pay the prices they charge. I do sympathise with those people that experienced severe delays, but this isn't always the case with this airline.

Air Atlanta Europe - by Peter Pinnell
6 September 2005

Manchester to Pafos. At check in, we asked if it was possible to have seats in the top deck, which we were given. These seats had leg room so we could stretch our legs fully. The flight crew excellent, and no sign of damaged / suspect areas mentioned in previous reports. On the return flight, with the top deck being booked, I requested extra leg room, and was given this.

Air Atlanta Europe - by Andrea Robson
6 September 2005

I have just returned from a family holiday to Tenerife and the flight EUK235/237 was unbelievable. I won't go in to lots of detail but we had to walk from one terminal to the other to collect our tickets at 5am in the morning with 2 young children, we were sent to 2 different gates for the flight which ended up being over 2 hours delayed on the way out. On the return journey we had a 13 hour delay! We arrived at the airport at 10.30 am and were given no information, no one seemed to know anything. Eventually we had to walk some distance to get on a bus to be taken to a hotel, this was an hassle fighting for seats on a bus with 2 young children and all the luggage. We returned to the airport at 8pm still to be given no info - we moved from one check in desk to another 2 hours later we started getting luggage checked in. It was 3am in the morning when the flight finally left. The plane was filthy, we had no seat numbers so it was a free for all and again you had to fight to sit together - it was a shambles and put a real damper on the entire holiday. I would advise anyone to think again if considering booking with this company. Every flight of theirs on the board at Tenerife airport had delays, not just the Manchester flight.

Air Atlanta Europe - by Steve Cooke
2 September 2005

Reading the reviews of the Sandford and Paphos flights from Manchester July -August 2005 starts a strange creeping sensation up my spine and my blood pressure to start rising . I thought I had managed to push the memory of Flights EUK 476 and EUK 477 into the back of my mind but reading the reviews brings it all back. I won't go into the detail that some of the others reviews have but can confirm that they are true . What concerns me most is that this is happening on a regular basis . It is not a one off and the reviews from people on other flights to other destinations using Air Atlanta confirms this . I have been to Cyprus before would have gone back again but I have been put off by the 33hr delay in getting there, the 11 hrs on the way back and the many other incidents which involved Air Atlanta. Having thought that getting to Manchester was the end of our struggle we were missing 1 case which tuned up 2 days later. This and all the other things that happened are captured in the other reviews and need to be considered by anybody considering using Air Atlanta Europe. I would say that even though they may be a little cheaper than other flight operators, putting up with what we went through is simply not worth it.

Air Atlanta Europe - by Lynn Makin
2 September 2005

After booking flights with Air Atlanta I read bad reports on internet but thought the bad ones were an exagerration. How wrong I was. Outbound journey to Turkey was delayed by 3 hours excuse was inbound flight late arriving, even though the plane we got on had been there for hours. Arrived at Dalaman airport for our return flight to be told there was a severe delay at least 20 hrs. Utter chaos with no one knowing exactly what was going on. Eventually were transferred to a hotel in Fethyie 1 hour away without a rep. We arrived at hotel hot, tired and thirsty. A lot of people including ourselves had little or no money left ,after all we were on our way home as we thought. The hotel staff spoke very limited english (only when it suited them). We were given a meal and 1 free drink. They would not accept credit cards to buy further drinks even though they said they would. We were completely left on our own with no rep to fight our corner. The next day we were still unaware of when we would be travelling home and it was only down to us the holiday makers dumped at the hotel to make phone calls to fin d out what was happening. Eventually a coach arrived to take us to Dalaman airport for our flight home at 5.15pm. We all got on coach which was not big enough to fit all of the suit cases, only for the manager of the hotel to take the keys out of coach and refuse to let us leave until the bill had been paid. Again no rep was available to sort out this mess! After police being called and a rep finally arriving to pay the bill we were allowed to leave. No apologies!! We finally took off 22 hours later and including the 3 hour outbound delay meant a total of 25 hours. We were told by the airline that a hail storm had damaged the airplane. They must have been big hailstones! However a stewardess told us that the real reason was a Captain had not been rostered to fly the plane. Very bad management for any airline. I would not recommend anybody to book a flight with Excel/Atlanta Air Europe unless you enjoy a mini holiday at the airport.

Air Atlanta Europe - by Kevin Briggs
1 September 2005

I have just returned from Florida flying Air Atlanta from Gatwick to Sanford with no problems. The flight out was delayed by 15 minutes and the return by 30 minutes which in my experience of flying is not that bad. On both outward / return we arrived early. The staff were helpful, polite and treated us well. The plane may have been a bit old - not the latest and greatest but having saved compared to flying BA or Virgin, I am not complaining - if it wasn't airworthy, it wouldn't be flying would it ? I found this a good to average airline I would happily fly with again.

Air Atlanta Europe - by Amanda J Taylor

1 September 2005

Just to add to the very long list below. We travelled to Sanford on 14/08/2005 (not 13/08/05 as promised) and found the service from start to finish appalling. Complete lack of information and duty of care from the faceless Travel City Direct. I too will be writing to Travel City Direct. My husband has telephoned Travel City today to be told that nobody could actually take his complaint over the phone - there was no-one there to talk to him! They took our money and left us in the lurch.

Air Atlanta Europe - by Lewis Hill

30 August 2005

Manchester to Sanford - Saturday 13th August Arrived at check in at 7 o clock well in advance of our 11:15 departure. Got to check in and the member of staff told us the flight was on time and upgraded us to 1st class!! We couldn't believe our luck. We boarded plane half an hour late to find that there obviously was no such thing as first class and the plane was the same throughout. My friend next to me had water dripping on her lap from the roof, the assistant said it was the air conditioning and that it would stop once we had taken off. Still sitting on the plane after 3 hours the dripping water had turned into a constant stream and it was now leaking in 3 places, the assistant gave us a constant supply of blankets to absorb the water. We were told the reason for the delay was that our baggage had accidentally been put on another aircraft and we were now waiting for it to be put back on our plane. While we waited we got 2 packs of complimentary sweets (4 aqua drops) and they put Simpsons on the big screen, which was of very poor quality. After 3 hours we taxied to the runway. We started our roll down the runway and then suddenly the brakes came on and we left the runway and headed back to the terminal. The captain told us we were having engine problems and couldn't take off. We parked up away form the terminal and told that coaches would come and pick us up, after another hour of sitting on the plane the coaches arrived. We were taken to an empty room where we were given a £3 meal voucher each and were told to wait until further news. After another couple of hours we were then given a further £10 meal voucher each. Finally at 7:30 we were told we would be staying in hotels and a replacement aircraft would be taking us at 10:00am the next day. We collected our luggage got on a coach and stayed in a hotel in the very centre of Manchester next to the train station! Next morning coaches arrived at 7:30 and we checked in for the 10:00 flight. Once at the gate to board we were told there was a delay with the re fuelling. Eventually boarded the aircraft at 11:30 and the plane was actually in very good condition. There was a personal TV in the back of each seat, all the seats were leather and there was plenty of leg room! The cabin crew were friendly and it was actually a pleasant flight. On the return journey arrived at airport to find there was a 2 hour delay, which actually turned into 3 and we never got to find out why. In the end we boarded a shabby old aircraft like the one that had technical difficulties. Many seats had the problem of just reclining by themselves, which wasn't very nice for the person behind. The armrests were hanging off and again the projector quality was very poor, we also failed to hear anything the captain said, as the volume was extremely low. Once we arrived at Manchester it took us an hour to get our luggage as after around 10 suitcases had come through the carousel stopped and the shutter went down. An announcement was made telling us that it would resume shortly. I came on this website before we flew and just ignored the comments and thought that everything would be ok. But now I’ve seen for myself just exactly how bad things are with this company, and I really do warn you please do not fly with them.

Air Atlanta Europe - by Nick Palmer

30 August 2005

Flew Manchester to Sanford in August with hundreds of other delayed and completely fed up passengers. Quite the worst airline I've ever come across! Main problems detailed by numerous other contributors. Very appropriate that we had to check in at the Train Station at Manchester since the airline had all the customer service qualities of British Rail! This completely faceless organisation should be hammered for the poor service they appear to continuously provide.

Air Atlanta Europe - by Alun Davies

29 August 2005

We have returned today, (27th August), from Florida with Travel City Direct without any problem on either journey. However, the stories we hear concerning Air Atlanta and seeing their flight delayed in Sanford airport for six hours last night makes us wonder why Travel City continue to associate themselves with air Atlanta. The PR will surely harm long term business.

Air Atlanta Europe - by Joe O'Toole

29 August 2005

We too travelled on the EUK460 & 461 flights to and from Florida Sanford . We can concurr totally with the experience of Shay Eddy, Bethan Dyer (et al). The experience was a nightmare, and we were fortunate not having small children to endure the experience. We cannot add anything to the comments already made except that we are going to land Travel City/Air Atlanta with a detailed account of our experience and fully expect not only to be compensated for the additional costs & losses incurred due to their incompetance, but also for the nightmare they put us through, not once but twice - we would encourage anyone else to do the same. It appears that these companies will only respond to to where it will hit them - in the pocket, they clearly do not care about their customers.

Air Atlanta Europe - by Susan Garner

24 August 2005

Flew from Manchester to Sanford 4 Aug with Travel City Direct. Never again, luckily we had no delay going out but had paid extra for sunshine upperdeck which proved to be a waste of money. Priority boarding, as promised, didn't happen, no welcome drink or newspaper, no choice/upgraded meal had run out, no wine offered with meal, staff very inattentive and had to ask for everything. Priority baggage return, what a laugh two hours waiting for cases, all people who had paid upgrades were last to receive luggage. On return we had a 24hr delay due to technical difficulties, suitcases had already been checked in so we had to stay in the same clothes for two days! I would never fly with this airline again.

Air Atlanta Europe - by Grant Ferguson

24 August 2005

Just found this website, and astonished at how this apparently completely unprofessional organisation manages to stay in business! I was delayed for 24 hours from Glasgow to Sanford on the 3 July flight. I however opted to go home as I live only 15 mins from the airport. Whilst we waited to hear the details of the delay, we heard stories from people in the queue that this wasnt the first time this airline had experience such technical difficulties, and incurred severe delays to travellers, losing them a day or more of their holidays. Has anyone else whom went home, had any success in getting their money refunded for taxi\meals? Is there a 'better' tel number or contact to get some refund\compensation out of them

Air Atlanta Europe - by Matt Saunders

20 August 2005

Air Atlanta Europe - Booked through Travel City Direct. Cardiff to Sanford 19 Hr Delay, 2 hours delay returning. Confusion with staffing at Dollar car rental a furthur 3 hrs waiting for a car, out side in the mid afternoon heat! Both companies in my opinion are a joke, having travelled with much smaller (and cheaper) tour operators and airlines, begs the question - whats going wrong? In my opinion, the "technical difficulties" are most probably operational difficulties, a simple lack of aircraft and bad management. All in all most disappointed with Travel City "regret" and Air Atlanta.

Air Atlanta Europe - by Shay Eddy

19 August 2005

I'm still recovering from my ordeal with Atlanta Airlines. Our group, comprisisng of 5 adults (1 on crutches) 2 children and a 6 week old infant were prebooked onto EUK 460 from Man - Sanford (due to fly at 11.15) Having paid extra for seats together, as well as a skycot & bulkhead seats, we confirmed our booking. as instructed, on Wed 27th August. I also reconfirmed again on Friday 29th August. No mention was made of any delay at this time. EUK460 was on the info board but with no additional information. Expecting the checkin too start at 8.30 am we settled down with a coffee & drinks. At 9.15 the notice board told us to report to the train station which is right at the other end of the airport from Terminal 1. We hobbled along to be met by 400+ people queuing at the 2 desks. After an hour we were handed a letter stating technical problems with the aircraft and that we would be put up overnight in a hotel. The stated delay was 24 hours. The hotel was ok but the food was barely adequate. A wakeup call for 5am, breakfast at 6-7.30am and the coach would collect us at 9am. The coach finally arrived at 9.45am and set off for terminal 1, only taking us to the train station at my insistence. The train station again had only 3 desks open, and the waiting travellers waited their turn. At the checkin I was told that, despite my receipt showing the prebooked seats etc, I would have to take whatever was available..and that a skycot was not available. And that I could request a refund when I returned to the UK. This was not acceptable and they agreed to find a skycot from somewhere.. We were eventually directed to gate 27 to await boarding. The plane arrived and the gate was manned by staff. After another 1-2 hours we were told that this aircraft had a "technical problem" and that we should return to the main concourse. After speaking to one of the staff at the gate , we were told that a replacement aircraft was on its way down from Glasgow and that because it had a different configuration the seats would be allocated on a first come first seated basis. This caused uproar and this was passed onto the info desk people..who claimed ignorance of such an order. We arrived at gate 24, whereupon the prebooked seats and those with babies or disabled were allowed to board first. Unfortunately my seat didn,t exist and no bulkhead seats were available. The stewardess tried to rearrange as best she could, and with the co-operation of the majority of those present we eventually were seated something like. Although she initially could not provide a skycot one was finally produced. The flight finally took off 30 hours late, although the pilot did hammer the aging 747 across the water! Upon arrival the plane was sent to the wrong gate! 15 minutes later we were on the ground, looking for our luggage. Not suprisingly some luggage was missing including our baby's stroller! After an hours wait to see the rep we were given $400 by way of compensation and set off for Dollar rental to collect our vehicles. Unfortunately one of our cars had been taken so we had a 30 minute discussion to find an alternate. By the time this was sorted we left the airport at 11.30 pm..some 32 hours later than we should have - losing us 2 days of our holiday. In order to prevent any repetition on our return flight I called on the 10th August to reconfirm the seats etc with Air Atlanta, Libre Holidays, Charter Travel and Sanford airport - who all confirmed the arrangements. EUK 461 was scheduled for takeoff at 6.15pm on Sat 13th August. We arrived at Sanford at 1pm to me met with the sight of fellow travellers retreiving clothing from their luggage. Another 24 hour delay loomed sure enough. Once again we were told that no prebooked seats or a skycot were available! Eventually we were given 8 seats (to include seat for the baby in his carseat) Although this wasn't guaranteed and may have to given up if someone else made a late booking!!! Not likely they were told. Off to the departure lounge we trooped, expecting another 4 hour delay at most. To their credit the Sanford staff did call each family group up over the next few hours to hand out tokens for food as well as reallocated seats (as the replacement plane had more room) At 6.55pm we were despatched into the tunnel leading to the aircraft, relieved of our green visa stubs and told to except takeoff at 8pm. At 8.15pm we were told that the plane could not take off due to missing documentation, which had to be signed off in Iceland and fax'd through. We were also told to return to the departure lounge as this gate was needed for another flight. When I pointed out that we were officially airsde and could not therefore re-enter USA - and that we were not being bounced back again (because we had been told that another delayed flight had been put in at 1am meaning we were looking at a 3am takeoff!) Our refusal to shift and threats of dire repurcussions if they forced the issue seemed to do the trick. We eventually boarded and took off at 9.15pm. Arrival at manchester..and another 15 minute delay while thay found a safer ladder) saw us waiting in the baggage lounge for another hour before they announced that we were at carousel 5. A scrum ensued as another 2 planes had also arrived in the meantime. We eventually left Man Airport at 11.30am - some 30 hours later than scheduled. A days pay lost, an extra £50 to the taxi for the waiting, and the rest of the week to recover has spoiled our holiday. Of which Air Atlanta doesn't care one iota. I believe that Air Atlanta have lied, cheated and treated everyone concerned (including their own checkin & cabin staff) with contempt. After that rant I woul suggest that Air Atlants adopt the following slogan "Air Atlanta - the world's crappiest carrier bar none. We don't care - because we don't have to".

Air Atlanta Europe - by Wendy Hart

19 August 2005

We were amoung the people who have made comments below, flying Manchester to Sanford with a 28 hour delay and returning with a 27 hour delay. We were fortunate enough to stay in 2 lovely hotels but the organisation and lack of information we were given was disgusting. When we eventually got on board to fly to Sanford we were delayed a further hour due to seating difficulties, passengers who had pre booked seats were not sat together and some were even allocated seats that didn't exist! We were sat upstairs with tv screens that were extremely small and blurred. I had a broken seat that wouldn't remain upright much to the annoyance of the young girl behind me. My partner had a seat with a broken table. No wonder there were "technical difficulties" on a plane so old!! The return plane was a slighty better standard. The crew onboard both ways were polite but after all the events and delays we would never fly with them again.

Air Atlanta Europe - by Bethan Dyer

19 August 2005

We have just returned from a family holiday to Orlando. We flew with Air Atlanta on flights EUK460 & EUK461. We arrived at Manchester at 8.30am to check in. We found out by word of mouth that our flight had been delayed for 24 hours. The only thing confirming this was a pathetic letter from AA, no reps to be seen anywhere! We were offered £50 per person to return home or for AA to pay for a hotel and 3 meals whilst there. There were no problems whatsoever with the hotel, no complaints! Arrived at Manc to check in our bags. All fine and well, until we got to the gate and were sent back to the departure lounge, again due to "technical faults found, even when they had had over 24 hours to fix these. To make things worse, police officers were scanning the plane. We did as told and waited and waited until finally they sent a plane....from Glasgow. Told us time of 2.30pm to depart, flew at 4pm. After a lovely holiday, arrived at Sanford on 13th Aug, to be advised AGAIN, coincidentally, that there had been technical difficulties and were sent to another hotel only this time they took our bags off us. We were given a scheduled departure of 5.15pm. Hotel OK, but they changed the flight time yet again to 6.55pm on 14/08. Bus was still taking passengers to airport at 2pm as initially arranged meaning we spent 5 hours in the tiniest airport EVER! We were given food tokens amounting to $8 but there was nothing available to eat for this price....unless you wanted to starve. We were called to board at 6.15pm, sat in gate tunnel for an hour before we were then told we weren't boarding the plane! One guy was telling us that it was due to the fact they were waiting for documentation from Iceland which the pilot needed to fly the plane. Fair enough....but how/why could the initial pilot fly our plane from its origin to Sanford?? Apparently, as it was the middle of the night in Iceland (so what we were waiting to go home after 26 hours!) this would take a while. Another member of the airport staff (again no rep!) was telling us that it was because the crew had flown their maximum hours possible, but they finally used their common sense and got us another crew. They asked us to move from the gate so they could board 2 other flights (why weren't we their priority) but because we were refusing, they moved the gate so they could board. Sneaky! Finally we boarded at 8.45pm and flew at 9.32pm. Crew on board both flights were pleasant and helpful, outbound plane was ageing but it got us there -eventually, return plane was more modern with back seat screens although food was awful. Anyone that is planning to book a flight with Air Atlanta Europe - please for your own benefit.....don't! Read all these comments and you will see them for their true colours! Never ever again would we fly with this shambles of a company.

Air Atlanta Europe - by Steve Foran

19 August 2005

Air Atlanta are the biggest bunch of chancers I have ever met. In 2003 flew with this lot to Tenerife. Flight time 11am, on arrival at Manchester the time was changed to 2pm. No reason given. Got on the rust bucket, an ancient ex-PIA plane with the PIA logo still visible under the whitewash. Pushed away from stand, then it conked out. Had to wait to get back to stand and got off. Tried again same thing. Third time of asking we took off at 8pm.Arrived in Tenerife and had to wait 2 hours for luggage. Fast forward to 31/7/05.Manchester to Paphos EUK476. The same trouble finding the check in. Met the poor people who were delayed going to Sandford. Wish I could have changed, but oh no. There were 2 flights to Paphos, EUK 476 and EUK 100. At the check in they told us we were being changed to EUK100, leaving at the same time as EUK476. Checked in and proceeded to departures along with the EUK 476 flight. Then the 476 flight were told to go back to the waiting area. They left and after about an hours delay we got onto a small but smart Air Dubrovnik plane. Waited about half hour and took off. Loads of leg room and friendly staff. No drinks on the flight, cold food and cold coffee. Arrived at Paphos, but our luggage did not. Told by the arrivals staff that they would ALL arrive on the 476 flight about 2am. Some 6 hours later. Bags arrived some 2 days later. I would add this was for the whole flight. The 476 flight was delayed by 28 hours I think. Return was similar to other comments posted. We were travelling alone, others were saying that the flight was cancelled and that we were going to a hotel. Eventually an hour after we should have left at 8.30pm on 14/8, the old white jumbo landed. Yep it was our plane. We took off 2 hours late. Terrible service, terrible airline.