Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports   Asiana Airlines   253 reviews an official 5-Star Airline   Add your Asiana Airlines Review   Asiana Airlines official 5 Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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  Asiana Airlines is awarded prestigious 5-Star Airline certification for 2010

Asiana Airlines customer review :  18 March 2010 by K Leger (UK)

LHR-ICN-SYD. I was very impressed with Asiana Airline, before flying with them I had never heard of them but with low cost flights I thought it would be worth a try. I did read reviews on Skytrax to find out a bit more about them, the majority of people seem happy with them. I could not fault them, always bringing drinks around, food delicious especially the Korean specialities, toilets always very clean. The seat was comfortable and AVOD available on 3 out of 4 flights. Stop over was good, hotel was ok. Had a good night sleep in Seoul resulting in no jetlag when back to the UK.

Asiana Airlines customer review :  16 March 2010 by C Kerwin (UK)

London to Sydney and pleasantly surprised at standard of service, food was excellent, and legroom better than BA, Virgin and Singapore Airlines. The overnight stay in Seoul was so good we are going to extend it next time. Only criticism, lack of info on arrival at Incheon regarding overnight arrangements, lots of people milling around looking lost, but it does sort itself out eventually. Incheon airport is lovely but US dollars are the currency of choice.

Asiana Airlines customer review :  10 March 2010 by M LeGates (Canada)

After booking our flight from Seattle to Saigon I found out that Asiana offers free hotel rooms for passengers with more than 8 hours layover. That would be us on the way home via Seoul. I inquired about it in Seattle when boarding and was told to arrange it in Saigon when departing or upon arrival in Seoul. When leaving Saigon, we were told that they couldn’t arrange it there but to ask upon arrival in Seoul (our clerk even called over a supervisor to confirm that info). Upon arriving in Seoul (after being up all night), we were told "No room without prior reservation" and basically "no one at Asiana could have told you that." The clerk admitted they had rooms available but robotically repeated "no reservation, no room." When on our insistence she finally called a supervisor, he acknowledged that this happened quite often (but “only due to misinformation by travel agents or a change of tickets,” neither of which applied in our case) and we finally got our room, after an hour’s worth of hassle.

Asiana Airlines customer review :  26 February 2010 by Michael Potzieger (Austria)

Flew business class London to Seoul B777. Seats not worthy of 5-star and similar to many 3-Star airlines, and onboard catering is quite poor - no choice for time of eating, and staff insist on that. Flew with Asiana in 2007 and 2008, and have to say FA standards have slipped since - too robotic, and lacking warmth of S E Asia carriers (eg Thai and Malaysian). Interested to see that since I flew, Skytrax has downgraded Asiana business class to 4-star! Probably would not choose this airline again until they have a much better business class product for the cabin.

Asiana Airlines customer review :  25 February 2010 by Jim Reid (UK)

A pleasure to fly with as before; LHR - ICN and return C class during w/c 8 February. You felt you were really being looked after but that is the oriental way. Only disappointments were the Star Alliance Lounge at LHR (that really needs sorting out) and the revamped OZ lounge at ICN which is far less relaxing than 2 years ago.

Asiana Airlines customer review :  25 February 2010 by J D'Arcy (UK)

A super experience and at a great cost. London Heathrow - Seoul Incheon - Sydney. The cabin crew were very helpful and always quick when you pressed the call bell. The legroom was great - I'm 6ft 1 and I sat by the window and had no trouble. The seat selection feature was good too as we were all able to sit together. The food was great - a choice of 2 meals. Boeing 777-200ER was comfortable, on one of our flights, we had an older plane with AVOD. A great experience and at a fraction of the price you would pay for BA of Virgin Atlantic.

Asiana Airlines customer review :  25 February 2010 by Anthony Wu (New Zealand)

SYD to ICN onto CAN - excellent flight. Flight attendents very professional and try to make your journey as comfy as possible. Their service is better than SQ I reckon. Although their IFE does not have as many choices as SQ, the service of FAs make up the rest. Give it a go and you won't regret.

Asiana Airlines customer review :  25 February 2010 by P Mason (Australia)

The Captain of the aircraft made a call while in the air to help us with a tour reservation for the next day (and we were in economy). That is how good the service was. I have found the service by staff on board to be nothing short of exceptional. I recommend everyone to give them a try. You will not regret it for one second.

Asiana Airlines customer review :  14 February 2010 by Ann Rolph (UK)

London to Sydney return. I found Asiana Airlines extremely professional. Cabin Crew were excellent and very hard working. The food was good and a western option was available. The leg room on the plane was good. The return flight was very good, crew were very attentive, helpful and always smiling. The stopover in Seoul was great, well organised, lovely hotel. I would highly recommend Asiana Airlines.

Asiana Airlines customer review :  11 February 2010 by J Lontoc (USA)

First time with Asiana, LAX-ICN-MNL economy and back. Very impressed with the experience - price, FA's, seats, food and entertainment was all excellent. Especially for our children (7 and 5). No complaints, drinks always being offered, and response time for FA was literally 5 secs or less! Food the best we've had on any airline. We will definitely fly with them again. ICN was an awesome Airport for layover as well.