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Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports



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Asiana Airlines Customer review :  28 October 2014 by B Bing    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN: old plane, old reclining seat, poor entertainment system with 4 movies playing in 2.5 hour loop, Korean meal choice are the same in all flights. Crew service is good but they can't make up for the substandard hard products.



Asiana Airlines Customer review :  23 October 2014 by S Warren    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This a 'nice' airline - ticks all the boxes for a comfortable experience, check in staff nice, on-time, seat comfortable, entertainment options, food can be eaten, inflight crew pleasant and helpful. I flew Sydney-Seoul- Sydney for business in October 2014. The planes on this route are tired and they certainly need to be upgraded to suit the standard of their other planes servicing different routes in the region. All-in-all I would say an airline worth flying with if you are in a position to use their services.



Asiana Airlines Customer review :  23 October 2014 by G Read    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I experienced 4 great sectors with Asiana very recently: SYD-ICN, ICN-LHR, LHR-ICN, ICN-SYD. I am reviewing them together because the standard of all flights was the same - very good. Exceptional leg room in Economy, attentive and friendly service from the cabin crew, clean and modern cabins and the feeling that they value you as a passenger. The entertainment screens SYD-ICN and ICN-LHR were of the 2.5 hour loop variety but that did not matter at all to me - the spaciousness of the leg room and service of the cabin crew are the things that most matter to me. And on these aspects, Asiana scores brilliantly. The overnight stop provided for free in Seoul was already appreciated and well executed. I will be travelling with Asiana again.



Asiana Airlines Customer review :  13 October 2014 by E Kouts    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Seoul daytime flight. Interesting that lunch was served immediately and then cabin was put into darkness which I found odd and disappointing for a daytime flight. Service is fairly attentive, although English language skills seemed limited they couldn't have been more friendlier or helpful. The seats were old, stained and very uncomfortable, they only laid back about 80% flat and could feel the metal frame work and springs from under the foam. Inflight entertainment was poor with a very limited set of movies (5 in total) and no on demand facility - they start the movies every 2 hours and if you miss the start then it's just bad luck. This is something I would have expected back in the 1990's. In need of a major overhaul. My screen wasn't working so they advised me I would have to wait till after the movie had finished for them to reboot the system! Overall a major disappointment, friends have travelled with Asiana and boasted about the service, but after looking into it further I learnt that Asian use new planes in all sectors apart from ICN-SYD.



Asiana Airlines Customer review :  9 October 2014 by D Merriman    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Sydney to Seoul mid September and returned last week on Asiana OZ601/602. Both flights were on an A330 which I preferred to the B777 they usually operate as it is newer. The seats were super comfortable and legroom was similar to business class on some Australian carriers. Experienced the five star service on both flights. The flight attendants worked non-stop and they were always present in the cabin. They were also very courteous and polite, always kneeling to speak with passengers face to face really personalised the service. Meals were excellent on the outbound flight especially the Korean option. Western breakfast on the return flight was a little bland and the orange juice was really sour. Two main meals and plenty of snacks served on both flights. Entertainment was great and touch screens were easily usable and responded well. Overall Asiana made 10+ hours of flying thoroughly enjoyable and I will definitely fly them again.



Asiana Airlines Customer review :  2 October 2014 by S Daniels    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Seoul - sold me on their stellar business class service. Separate jet bridge for business class on A330 made boarding a breeze. Friendly and hospitable crew immediately offered water, juice or white wine during boarding process. During a 30-minute air traffic control delay the crew repeatedly apologized and offered more wine and crunchy snacks while waiting for take-off. Asiana served a full hot meal on the two-hour flight. Drink glasses were never more than half-empty. The angled seat was comfortable for a regional flight, but would not have been good on a longer flight requiring sleep.



Asiana Airlines Customer review :  2 October 2014 by S Daniels    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Asiana Airlines business class from Seoul to Phuket on an ageing 767-300 was not up to par. Reasonably good cabin crew service, but lousy meal from Asiana's Seoul hub. Angled "lie flat" seat was terribly uncomfortable for six hour flight. Seat seemed small and had poor recline - making sleep virtually impossible. Entertainment options were satisfactory.



Asiana Airlines Customer review :  29 September 2014 by Greg Anderson    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the pleasure of the new A380 flying LAX-ICN, connecting to an A330 for ICN-BKK. I was upstairs in Travel Class (Economy), and would have to rate the experience as the best of all my Economy Class flights over a million miles of travel. The new design seats are plenty comfortable enough, especially when the redesign generated another inch or so of legroom (via thinner back cushioning). The crew was the usual Asiana well-oiled and very attentive machine, and everything went off without the slightest hitch. The in-flight entertainment is presented on a beautiful 10-inch touch screen, but it could have benefited from a broader range of offerings as is found on Cathay Pacific, Singapore Airlines and other competitors in the region. It is a minor complaint, though, given the amazing quiet and smoothness of the A380 ride. Asiana has long been a favorite carrier of mine, and the most recent experience only reinforced it.



Asiana Airlines Customer review :  29 September 2014 by Byers Dave    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew from Hong Kong to Seoul on the new 380, great plane, great service. Then flew from Seoul to SFO in business class. Again great service, food and wine. We will definitely fly with them again!



Asiana Airlines Customer review :  7 September 2014 by J Donahue    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the pleasure of flying Asianas new A380 on OZ flight 201, 25 Aug 14, LAX-ICN. The crew and aircraft were top notch. Very comfortable Smartium-Business class lay flat seats. I chose the Korean meal and was not disappointed. The menu even offered help as how to prepare and enjoy the meal as the locals do. The cabin crew and ground staff were very helpful, smiled a lot and left no desires. Can recommend Asiana.



Asiana Airlines Customer review :  2 September 2014 by R Smith    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not as great as the rave reviews I read before travelling. Went from LHR to SYD via ICN and then return. Quality was definitely variable. The flight attendant's command of English was not brilliant so when requesting anything other than a drink or something to eat, they really struggled. Food was ok, but nothing out of the ordinary - nothing served for pudding except fruit. Air con was extremely cold on the outbound flight and seats very uncomfortable. On the newer planes, the legroom is superb and much more comfortable but the older planes have standard legroom. The London - Incheon routes were both overnight and it would have been helpful to know the meal service so sleeping could be planned, however it seemed to be all guesswork.



Asiana Airlines Customer review :  2 September 2014 by Juram Gorriceta    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 21 2014. JFK to Incheon Korea - the service was excellent, the flight attendants were non-stop with their service. The food was great - I was very impressed, beverages were served every hour. Staff were very friendly and always smiled. However, on August 10 2014 the service from Incheon to JFK, staff did not seem very not active with their service, I could not find them and drinks were not served every few hours.



Asiana Airlines Customer review :  27 August 2014 by J Eric    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ORD-ICN on 777-200. The best part of Asiana are its flight attendants. They are most gracious and helpful. Near arrival they checked with me to make sure I knew how to transfer to my next non-Asiana flight. The food served was wonderful and had choices of Korean and western meals. The seat was very comfortable and spacious though only until the passenger in front of me reclined. That was only an issue for my seat mates when getting out, not so much for me when sitting and watching the plentiful IFE. Would definitely fly again.



Asiana Airlines Customer review :  27 August 2014 by Emmanuel Karavelas    (Greece)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a part of a long journey, I had again the opportunity to fly Asiana Airlines Business Class, on the sector IST- ICN-SYD (Flights OZ552 and OZ601, June 20-21). Both flights were on Airbus A330-300. The aircraft's were spotlessly clean, in pristine condition. On board service was exceptional: satisfactory information from the cockpit (including apologies for a delayed departure from Istanbul airport due to a summer thunderstorm and the resulting heavy tarmac traffic - flight arrived almost on time), flawless cabin crew (polite, smiling, communicating, skilled, very professional), very high quality of catering (I opted for the western menu), fully satisfactory wine and spirit lists. Full breakfast was served shortly before landing, thus letting me sleep a little more. Lavatories always very neat and fully stocked. Amenities of high quality (kit, blanket, pillow). Entertaining system of very good quality (though I used it for a short time, as both flights were overnight). The only problem is with the outdated seats and the angle of recline, that does not allow for bed-like feeling. Conclusively, an airline you are sure that its service will leave nothing to complain.



Asiana Airlines Customer review :  14 August 2014 by Paul Morse    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outward trip, 3rd August 2014, OZ522. Return, 8th August, OZ521. A wonderful service and an uplifting experience over the long return flights from LHR to ICN. Nothing was too much trouble for the cabin crew and their friendliness and professionalism was consistently outstanding. Every effort was made to make passengers comfortable and attend to their every need. Moreover the range and quality of food offered was excellent even though I was only booked in economy class. Finally the seats were comfortable with more space than on similar airlines. The best airline I have ever flown with by some distance!



Asiana Airlines Customer review :  12 August 2014 by E Song    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight ICN-SEA. 90 min delay. My family's flight to Seattle was by far the worst and most disappointing experience. We were traveling with our one year old and didn't receive proper seating arrangements which included the bassinet accommodation. Not only that, my fiancé broke her ankle while in Korea. Apparently this also wasn't enough grounds for any kind of proper seating arrangement. I am not asking that they give us special privileges but regarding our situation, simple common courtesy would have been appreciated. On top of being uncomfortable through the flight, the humiliation of asking other passengers to switch places was embarrassing and should not have taken place. We will not be flying with them again. Their flight attendant were very attentive and were most helpful in accommodating us the best way they could.



Asiana Airlines Customer review :  13 July 2014 by J Min    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25th June, OZ102. Returned 3 days later on OZ 101. The first A380 for Asiana to Tokyo! Economy class on upper deck. Very quiet cabin with generous space. The seat back is very slim and gave much more space. Recline was generous and legroom was on par with 34"+ premium economy on UA's. The backs felt a little firm, though. IFE was brand new but limited selection due to short flight. Food and in-flight service is as usual, polite, quick, efficient with warm smile. Only one bathroom for upper deck economy (100+ seats) and I had to go downstairs aft of the plane for my sanitary needs.



Asiana Airlines Customer review :  9 July 2014 by Purna Ananth    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OZ 752, SIN-ICN: Except that they were about 30 min late, everything else was perfect. The cabin crew were excellent. They were at your side within seconds of ringing for them. The special meals were as desired, served well, reasonably tasty. Crew came by frequently with water/ drinks. Leg space was comfortable. May be their entertainment system needs improvement, but i was happy to catch a Korean movie. Definitely top class.



Asiana Airlines Customer review :  1 July 2014 by Lau Ni    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business, SIN-ICN-SIN on 21/25 June 2014. While SIN-ICN leg was delayed by 2 hours, the return trip was pretty much on time. In both flights, service was top notch. FAs continue to check on passengers every 15 mins or so even during lights out. They always seemed eager to serve, which made making requests feel easier. They also took very good care of my 8-year-old, taking the initiative to cover him with more blanket when he was sneezing during the overnight flight. Got to try their newer Airbus and the older version. Needless to say, the newer A330 has a much improved business class seat as compared to the old one in terms of comfort and ergonomics. Wish the seats could fully recline, though. The angled-flat seats were hard to sleep on. Cabins seemed really cold though (I remember Asiana planes used to be really warm). The only thing that seemed to have decreased in quality is the meals. I remember having a much better menu way back in 2011 when I first took their business class. Used to have proper cakes for desserts - in this last trip, we got a pudding on the outbound and ice cream on the inbound trip.



Asiana Airlines Customer review :  26 June 2014 by W Pearman    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Honolulu to Incheon to Shanghai and from Chongqing to Incheon to Honolulu. Could not ask for more in terms of comfort, food, and service. All staff were friendly, courteous, and always available. Food was exceptional. Highly recommend.



Asiana Airlines Customer review :  29 May 2014 by S Adlam    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN-LAX. Business. Both legs the service was excellent with beautiful meal and overall experience. SYD, 777 on old angled lie flat which in the end I preferred as was more spacious and could sleep on side quite comfortably. ICN leg on new smartum business suite which felt contained and tight. The flat bed is good and slept well but did not like the coffin feel. Overall the only lie flat was superior flight experience. I would fly either again as OZ inflight service is the best.



Asiana Airlines Customer review :  12 May 2014 by J Wagner    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew SEA-ICN-HAN and SGN-ICN-SEA in March 2014, and OZ was first rate as usual. This airline must have some of the best training for both cabin crews and ground personnel - they never seem to say "no" to me. Asiana's flights don't seem to be as crowded as some international carriers, and I keep returning to Asiana because of these comforts, and the food is very good. I do agree that entertainment systems do need an upgrade, but the newer planes are fine. Please Asiana, keep the 34" economy spacing on all of your planes.



Asiana Airlines Customer review :  8 May 2014 by Dave Bowling    (South Korea)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took Flight OZ 752, SIN-ICN on an A330. Flight was late departing/arriving into ICN. On the aircraft: the interior was very worn, the seats were very uncomfortable and absolutely horrible for sleeping-the seat back was quite hard and there was very little legroom. However, IFE worked fine and selection was good. Flight attendants were very friendly and spoke English fairly well. For a 6 hour flight, food service came about 1 hour after take-off. The lights were out for about 2 hours, then prepared for landing and ran the same adverts through the PA system for nearly an hour, made it impossible to sleep. Safety checks on this flight were conducted poorly-flight attendants did not check properly for seat belts/window shades. I've taken the same red-eye route before on KE, and OZ pales in comparison to them on nearly everything.



Asiana Airlines Customer review :  17 April 2014 by J Min    (South Korea)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN to CDG. In short, a five-star service with antique IFE. From the greetings to food presentation and disembarking, the way I was treated was superb. However, this 777 with personal TVs need some serious update as there were a few channels of movies and short features on 2-hour loop. It was acceptable in the 20th century. The almost perfect score is because of this.



Asiana Airlines Customer review :  15 April 2014 by R Jones    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from Seoul to LAX on a 747 in First was a terrific flight. Older first seats were very comfortable, far better than the old business class seats, and the service and food were delightful. Our FA was ever so kind, and always available. It's so refreshing to experience genuine kindness, the flight attendant make the bed and even tucked me in! This is how first class traveling should be.



Asiana Airlines Customer review :  14 April 2014 by Kupferman Alain    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Good service but prehistoric entertainment system. I flew from Bangkok to Seoul on a 777-200 in business with the very nice seat configuration 1-2-1, and back in another 777-200 but alas with a 2-3-2 configuration. In any case, service was good, flight attendants very attentive, meal excellent, with very good steaks, not something you find on all airlines, and a reasonable choice of wines. Champagne was served before take-off, but aperitifs were not offered. Amenities for a night flight were reduced to the bare minimum, but the worst was the pre-historic entertainment system: it is a VOD, but the choice is absolutely minimal, a shame for such a good airline and I wonder how they could be the airline of the year with such in-flight entertainment. In Bangkok, we could enjoy the nice Thai Business Lounge, whereas in Seoul, the Asiana Lounge was offered, with excellent seating, very good internet connections, but an appallingly poor selection of food and drinks.



Asiana Airlines Customer review :  31 March 2014 by I Hamrin    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN-FRA two times, 777 outbound and 747 inbound. Very pleasant experience, staff always on their feet to make sure you are taken care of, excellent food and great wine. Comfortable seats in both aircraft's supports a good nights sleep. 747 a bit outdated but spotlessly clean. Only negative point may be the IFE, not fully responsive and could use some updating on contents, but still acceptable.



Asiana Airlines Customer review :  22 March 2014 by J Singh    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First Class from FRA to ICN. Older 747 Combi so no private suites but still very comfortable first class seats and decent IFE screens. Service was sublime and food mostly very satisfying. 10 hours passed very quickly indeed.



Asiana Airlines Customer review :  3 March 2014 by I Fraser    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-LHR return via ICN. This airlines 5 star status was reflected in all sectors, the cabin crew were excellent. The food, Western and Korean was delicious and delivered in a timely and unhurried manner. The price paid for the ticket represented excellent value for money, there was also the bonus of arriving in LHR around 6pm at which time immigration and customs are a breeze.



Asiana Airlines Customer review :  28 February 2014 by J Min    (South Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-TPE-ICN-SGN-ICN mixed leg flights in 2 versions of A330's and an A321. Old A330 had comfortable seats with thick padding. However, the thick padding ate up the space and it felt more cramped compared to the new version. The new A330 had slim seats in same pitch but thanks to the slim back it had a couple more inches. Much more spacious! Also its 10.6" screen was easy to see and had touch screen feature. A321 also had touch screen IFE with slim seats and was very spacious. Service was polite and fast as usual and all meals were very good. A few gripes I saw was the crew's limited English skills and somewhat expensive fare. As far as short to medium haul economy class product, Asiana is tough to beat.



Asiana Airlines Customer review :  20 February 2014 by David Newton    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OZ202, Seoul-LAX, on February 7 2014. We used miles to book almost A year in advance and were lucky to get 1st class on a Boeing 747, only to have the company change the aircraft to a 777 and get downgraded to Business. What a major disappointment. First the "lie-flat" seats did not lie flat, but hung at about 20 degrees, making it essentially impossible to sleep. Then, the cabin attendants appeared not to be able to speak or understand English very well. They seem constantly confused, which is strange with four attendants and 24 passengers. We did get the best Korean meal I've ever had, however, and the attendants were friendly and eager to help. I would not recommend Asiana for your future flight plans.



Asiana Airlines Customer review :  20 January 2014 by M Saporsky    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Incheon, South Korea. Flight OZ235, Jan 3 departing noon 12pm. 10/10 stars. This was an international flight, inflight entertainment had a sizeable selection of movies including recently released movies. Flight attendant service was prompt, polite, and smiled. The food (a more subjective, less quantifiable opinion) was quite good and enough to keep me from getting hungry until I arrived at my place of living after leaving the plane and the airport. If I have the opportunity to fly Asiana Airlines again I will.



Asiana Airlines Customer review :  15 January 2014 by Charles Spence    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mixed bag of flights - ORD-ICN-PNH, then REP-ICN-ORD. Flight from Chicago to Seoul was on a newer 777, quite comfortable seats, food actually decent, the AVOD was easy to use and good, the service very, very good. Seoul to Phnom Penh was on an old crowed tight Airbus, not much to brag about there. Then Siem Reap to Seoul same ageing Airbus, again crowded and very hot, thank goodness I had a T-shirt on under my shirt along with zip-off pants. I mentioned the heat to the stewardess at one pint and a minor change was made, but still overly hot in the cabin. The return flight to Chicago was on the older 777, AVOD system was difficult to use, and a problem mid-flight caused them to shut it down and start over. Seats were a bit uncomfortable and worn. Food on this segment was ghastly - the main meal was truly inedible (western/some unidentifiable beef that one bite told me was bad, then in the middle of the night, they turned on the lights and served a piece of what was supposed to pass for pizza. Very strange. The attendants were very efficient, though as I saw mentioned somewhere, a bit robotic.



Asiana Airlines Customer review :  15 January 2014 by Michael O'Brien    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN to SYD on 30th December. Sat in seat 27k. Inflight entertainment system did not work (no sound). When I called the stewardess she just said (in limited English) that there was nothing she could do and walked off. Was told that as the economy class section of the flight was full, there was nothing they could do and I would have to spend the (11 hour) flight reading or sleeping. When the passenger next to me complained that I had my reading light on (it was a night flight), the stewardess told me that I had to turn it off! As a paying passenger I feel that it is totally unacceptable that the entertainment system does not work in the first place, never mind staff being unwilling to do anything about it. 12th January, ICN to LHR. Sat in seat 26G - and again the inflight entertainment system for my seat does not work. Staff tried rebooting it 5 times, but that did not work. Even though there were spare seats in travel class, staff would not let me move as it would mean moving to a centre seat from an aisle seat. So 12 hours in a plane without any working in flight entertainment. Again, an utter lack of maintenance or customer care from Asiana. I had further problems with the meals on these flights - on the ICN- SYD flight my main course was served cold, it took staff 20 minutes to find a new one. I had a similar problem on the ICN-LHR. Because row 26 was the last row in that service round, the western food choice was gone. I had to wait 20 minutes whilst staff waited to see if there was one from another trolley available. Now I accept that meal choices may not be available, but by the time I was given mine, it was cold. It was reheated. It was still cold. A new one was found (45 minutes after I should have been served) - again cold. Although I can't fault the other two flights on my itinerary, I felt that these flights were amongst the worst I have ever flown on, with poorly maintained and old planes, disinterested staff and an active lack of management in the cabin.



Asiana Airlines Customer review :  13 January 2014 by S Kitayaporn    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying OZ221 following by OZ741 from JFK to BKK via ICN and 742/222 on the way back in Business class both way. I can say that Asiana had met or exceed my expectation for all the flights during my trip. Especially for the long hual from JFK to ICN (222/221), I had the 180 flat bed (new 1-2-1 configuration ) and great food (surprisingly I can get good medium steak on the airplane). In-flight staffs are very responsive and feel warm welcome. The downside, is the ICN-BKK section is on the older plane without AVOD system. I would defiantly fly with them again in the future.



Asiana Airlines Customer review :  6 January 2014 by T Martin    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SYD via ICN and return. 777-200 on all legs. A bit of a mixed bag, really. Firstly, their English language website seems clunky and I was unable to select a seat in advance as the system didn't recognise my check-in code. Although the cabin was blandly coloured and fairly dated, the seats had plenty of leg room though and you don't feel cramped - the 3-3-3 layout really makes a difference as opposed to the more packed layout of newer 777s. The food was varied and generally good, with interesting Korean dishes on offer for those in the mood to experiment, though I opted for the Western option for all but one of the meals - probably more down to personal taste. The cabin crew were very friendly and attentive, if a bit robotic. IFE was much better on the ICN-LHR legs as these aircraft had AVOD, Sydney legs had an older system with programmes stating every 2.5 hours which was frustrating. Overall a good selection of films but much smaller than EK. Transfer facilities at ICN were excellent, free showers and plenty of comfy armchairs/recliners tucked away from the busy concourse to lie down on. The stopover Hotel in Seoul on the return journey, the Seoul Royal, was excellent, with the restaurant service being the quickest I've experienced. Overall, a few quibbles, but significantly cheaper than the ME/SE Asian carriers and BA/QF, and it gets you there well fed and in relative comfort, which is after all the main thing.



Asiana Airlines Customer review :  2 January 2014 by Jesse Oey    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OZ762, CGK-ICN, 23 Dec 2013. Flew on an ageing A333 which still had Asiana's old interior, the IFE at my seat wasn't working properly and the screen was fuzzy. Food choices were great - had the Korean breakfast choice which was chicken porridge, very tasty. The seats were old and tired but well maintained, and the cabin was dim and dark but clean. Strangely, the FAs I interacted with during the flight seemed to speak very limited English - very smiley and helpful nonetheless. A decent experience, but honestly I expected more from a Five Star Airline.



Asiana Airlines Customer review :  2 January 2014 by Jesse Oey    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OZ761, ICN-CGK, 30 Dec 2013. On my trip back I was lucky enough to be flying on one of their retrofitted A333s - new cabin interior, bigger screens, more extensive and responsive IFE. The FAs were attentive and friendly, and the food was great. The food cart ran out of choices by the time it reached my area, so I had the Korean choice - bibimbap which was decent. The boarding process was smooth and seamless. A great flight overall.



Asiana Airlines Customer review :  16 December 2013 by G Balwinder    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was on-time and the boarding process was relatively simple and hassle-free from SFO-ICN. Aircraft was an 777. Flight was overall good but I didn't feel comfortable for the whole 14 hours. The food was bland but edible. The seats felt stiff and it was hard to wiggle around. I did enjoy my window seat, however. The transit process at ICN was long and slow! Aircraft was an Airbus, but it seemed more comfortable. ICN-DEL. A few passengers had a mix up with their seats and the flight attendants handled the situation very well. I could not complain about their service. They served the same meal on the two different planes. Flying over 20 hours, I expected minimal comfort but I honestly did not feel it on Asiana airlines.



Asiana Airlines Customer review :  6 December 2013 by K Janice    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Sydney to Seoul late November and returned earlier this month. Fares were cheapest out of the major carriers but felt I got more for my money. Food on both flights were tasty and a good variety of beverages were also available including Korean rice wine for economy class! Comfortable flights thanks to excellent seats that had good recline for sleeping. Service was outstanding by the hardworking crew and they were very friendly and hospitable.



Asiana Airlines Customer review :  3 December 2013 by Alex Enfiedjian    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

San Francisco to Seoul Korea to Phuket, Thailand. Then: Phuket to Seoul to San Francisco. When I called customer services they went above and beyond to make sure all my questions were answered. Onboard, flight attendants were helpful, quick to respond, the food was pretty good, and the inflight entertainment had lots of current movies to choose from. Travelling on a transatlantic flight is miserable, but Asiana made it as comfortable as possible. We missed our flight home from Phuket by 12 hours (it was my fault), and Asiana moved us to the next flight that evening for free. I recommend Asiana to anyone looking at a long distance flight.



Asiana Airlines Customer review :  2 December 2013 by C Adrian    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned to Los Angeles from Seoul on the weekend after Thanksgiving. Wait time to check in and board was minimal. Business lounge was nicely refurbished and expanded since the last time I visited in April. I was greeted personally once on board by one of the cabin crew, which I thought was a nice touch. Food was decent for coach and drink runs were abundant. The cons to the flight was that the 772 used to fly this route is seriously starting to show its age. AVOD carried a wide enough selection of films, but was not the most state of the art touch screen ones you find on newer planes. Baggage was already on the carousel by the time I cleared immigration, but it didn't mean much as I was met by a colossal line to clear customs due to the poor facilities at LA airport. Overall, this airline is a good airline that provides bang for your buck although they do start to get monotonous when you fly with them for a while.



Asiana Airlines Customer review :  29 November 2013 by J Racine    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Truly a 5 star airline. The staff on board were so professional and attentive. I had the best filet mignon ever at 40,000ft. The champagne and wine are so well chosen. We flew from LAX to ICN and then ICN to SGN. Both flights were fantastic. Great cabin crew and looking forward to fling them again.



Asiana Airlines Customer review :  12 November 2013 by L Kopp    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-ORD. Overall we were pleased. The crew is very professional, acknowledged my wife's special meal request nearly as soon as we got seated and the IFE was fine as well. I would definitely fly them again.



Asiana Airlines Customer review :  1 November 2013 by D Weiss    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13 hours, 20 minutes flight from LAX to Seoul, South Korea. We made seat reservation for two of us including my 3 year old son. We reserved two seats over 3 months ago getting just two seat abreast together in the back of the plane. At airport check in, they bumped us to another seat without asking us, but promised us 3 seats abreast blocking one seat to make it more enjoyable with my little boy. Suddenly just before departing, they bumped us again by seating a third person with us. Very poor management. Only great thing about this trip was that the seat were comfortable, generous legroom for a long, 13 hours, 20 minutes flight.



Asiana Airlines Customer review :  23 October 2013 by David Sung    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A round trip between HKG and ICN and also my first experience with Asiana. Flight OZ746 on B747-400 bound for ICN, departed on-time, food and beverages served shortly after take-off. My choice was "Beef Noodles" and the taste was not good. However, bread, salad and dessert were good. Cabin crews smiled at all times and were very nice. We knew where to claim luggage through the inflight entertainment system after landing at ICN. The return flight was OZ745 on B747-400, a 15-minute delay on departure and "welcome drink" was served to us. Again, food and beverages served shortly after take-off. This time I chose "Chicken Pasta", taste was delicious! Cabin crews on this flight also very nice and smiled at all times. If I go to Korea next time, I will choose Asiana without any doubt!



Asiana Airlines Customer review :  23 October 2013 by Barry Birchall    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-INC-LHR return. Very attentive staff and service was excellent. Seating on Sydney to Incheon flight was not super comfortable as I kept slipping down in the recline position. Probably fine for a smaller and shorter passenger. I really appreciated the cabin kept in darkness and I did get some sleep on all legs. On one of the legs the cabin staff appeared a bit muddled and the meal service was slow and fragmented. A couple of particularly demanding passengers did not help, the staff holding up the serving of meals to immediately attend to their needs. They should have been asked to wait a couple of minutes. Generally a great airline and would use Asiana again.



Asiana Airlines Customer review :  16 October 2013 by B Mackay    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN-SYD and return. All a bit disappointing. Bland and dated interior, pretty ordinary seats (fabled generous pitch wasn't noticed), heavily creased or missing inflight magazines, awful food (including a few entirely empty 'bowls' on my tray). Crew were OK, nothing too special. In fact you only saw them for at the beginning and end of the flight. The rest of the time we were in darkness with all blinds strictly down. Had much better experiences with Singapore, Qantas and even Etihad on this route which I fly every 6 months.



Asiana Airlines Customer review :  7 October 2013 by J Min    (South Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul to Paris round trip. Both legs on B777-200 with 2-class configuration. Not a single empty seat on both flights yet the in-flight service was flawless. Very tasty meals were served in time and never rushed. Seats were wide and pitch was excellent. Recline was surprisingly generous but we were asked to seat upright at meal times. The biggest letdown was the lack of on-demand IFE; some 10+ channels of movies and short features on continuous loop. Quiet cabin and comfortable seats made me sleep good part of the journey and the service was never intrusive yet very effective. Just do something about the antique IFE!



Asiana Airlines Customer review :  4 October 2013 by J Knibbe    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Seoul Gimpo to Shanghai Hongqiao return. The first flight arrived well ahead of schedule and the second was about 5 minutes late due to air traffic congestion in Shanghai. The service was very friendly and professional. There was no choice of meals but the food they served was very nice. The seat was comfortable with lots of leg room and the entertainment was really good. I can't think of any significant fault with this service. The ticket price was only about $20 more than China Eastern and the service was much better.



Asiana Airlines Customer review :  4 October 2013 by William Brandoe    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-LHR. What a contrast to my outward flight! Champagne on boarding, frequent water runs during lunch. Drinks and food runs during the darkened flight. QS meant comfortable sleep, but on a different configuration of a/c, with better IFE. Good food (ssambap for my lunch, and a very nice hot croissant sandwich midway through flight) . Early arrival in LHR, despite circling and then overflying to come in from west, and luggage was on carousel as I arrived. Excellent flight.



Asiana Airlines Customer review :  3 October 2013 by L Ledoo    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-SYD, Sydney to Seoul daytime flight. Lunch was served immediately and then cabin was plunged into darkness which I found odd and disappointing for a daytime flight - if the sun is shining outside I'd like to see it. BC cabin is very open and spacious and the service is attentive and outstanding - they couldn't have been more friendlier or helpful. The seats, whilst very comfortable, only laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility - they start the movies every 2 hours and if you miss the start then it's bad luck. This is very 1990's and in quick need of an overhaul. Cabin temperature was too high for comfortable sleep even after asking them to turn it down.. Overall, for the money we paid we were happy. Asiana BC is around $2,000 cheaper than the other big brands so we made big savings given there were 4 of us but you do get what you pay for. Others offer lie-flat bed s and a massive selection of AVOD.



Asiana Airlines Customer review :  30 September 2013 by R Gilchrist    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OZ107/OZ541 - 11 Sep, NRT-ICN-FRA. Both flights departed on time. The cabins had been well maintained and as usual the Asiana staff on the ground and on board were impeccably groomed and gracious. A late brunch style meal was offered to ICN and it was ample and very well prepared. The crew could not have been more professional. Ex ICN we were seated in the upper deck. I was pleasantly surprised to find the overhead bin large enough for my hand carry (no checked luggage). While the seat is the older type, it was comfortable and fully functioning. The on board service was the usual "5 star" Asiana product. I can't speak highly enough of the calibre of the OZ crews. We arrived on time and well fed and rested.



Asiana Airlines Customer review :  30 September 2013 by William Brandoe    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN on QS Boeing 777. An aisle side single seat was comfortable with good sleep. First time I've had an amenity kit on way to ICN. The duvet and under quilt made bed good. Several children in C, but in fact they were good. Food very acceptable - now a third western option is there - previously just 2. However despite a not-full cabin, service was not excellent, and my water glass for dinner did not get topped up. I noticed no champagne on boarding, only water or orange , no bottle of water for the night, and I had to ask for water refills for the pre- landing snack. No juice offered then. All OK but the 5 stars seem to be slipping away.



Asiana Airlines Customer review :  25 September 2013 by Gavin Slater    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-KIX-ICN. Short flights but excellent service with professional crew. Food served was okay not wonderful but for short flight - no big expectations. Easy boarding at Incheon and return from Osaka. I was most impressed with seat space. With this amount of comfortable space, I could imagine a long haul flight would be very comfortable. Our flights were on 747-400 outbound and return on 777-200L and both had same generous pitch of seats. Impressive.



Asiana Airlines Customer review :  20 September 2013 by D Browning    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-ICN-BKK and return. The service is excellent, however the business class seats are the 1990 era old style. They only recline to the really uncomfortable 270 degrees with a bar poking you in the side while you try to keep from sliding down position. Great service but sadly no service in the world can make up for the poor seating. Will never fly them again.



Asiana Airlines Customer review :  19 September 2013 by Dean Stannard    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a Diamond Plus member and consider Asiana to be good, but my flight on OZ522 on Sunday 15th September 2013. The flight was oversold so did not get an Aisle seat as I was promised. Flight was delayed (not Asiana's fault but we were given a variety of excuses). Food was a real problem - vegetarian meal not loaded, so when I was offered ground beef with rice or pork meal I refused and asked if there was any chance of anything else. No there was not so I was not fed for 12 hours. Why have only meat options onboard. Sadly catering has never been great on this carrier. I never used alternative carriers but whilst Asiana has stood still (i.e quality has not diminished) other carriers have stepped up their game and so its not a Asiana/Korean Air carve up on this route. Asiana take note - those 5 stars are not eternal.



Asiana Airlines Customer review :  17 September 2013 by R Howe    (Japan)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HIJ-SEL-HIJ. Travel Class using ANA mileage reward (so not possible to check-in online and choose seats in advance - infuriating). Check-in line at HIJ very long (25 minutes), immigration similar. Outward flight okay, but 'turbulence' throughout meant seatbelt signs were virtually never switched off. Return journey originally scheduled for 18.40, 're-timed' to 19.00 (no reason given), departed 19.05. Check-in at SEL efficient but long queue, although moved quickly (10 minutes). Stale sandwiches served and, again, seatbelt light on for almost all of journey despite virtually no turbulence. Wait for luggage at HIJ excessive. Not sure why this airline is five star.



Asiana Airlines Customer review :  13 September 2013 by C Tusco    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew LHR-ICN-LHR (OZ522/OZ521) in March on their B777 with the new business class. It was my first time with Asiana and knowing they are a 5 star airline it created a lot of expectations! Check-in was efficient and I was seen in less than 10 minutes. Their lounge in LHR is the Star one, so nothing impressive. The best part is obviously on board. Their service is just perfect. The crew is extremely attentive and as opposed to other airlines you can definitely see them around during the night. Food and drinks also impeccable. Their lounge in ICN, as the whole airport itself, is amazing. Good food, good drinks and more importantly, their local team is very friendly. The return flight was equally pleasant. I definitely recommend them and with no doubt they will be my airline of choice if business or leisure takes me to South Korea again.



Asiana Airlines Customer review :  6 September 2013 by Yoon Choi    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICH on 5/9/2013 and it was a pleasant surprise! The aircraft changed from the old, dreadful, non-AVOD B777 to a new A333 which had all the latest seats. The TV screen was very large and also a touch screen! However, I realised that some flight attendants were not in a good mood (no smiles, didn't seem to bother much). Overall it was a pleasant flight as I managed to sleep most of the time.



Asiana Airlines Customer review :  4 September 2013 by R Wilkinson    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class for the first time and was very happy. The standard of service on all our flights was without fault. We travelled Sydney to Seoul, and Seoul to Frankfurt and return. The cabin crew were excellent - nothing was too much trouble. The five course meals that were served were of restaurant standard and beautifully presented. The beds, while not quite lie flat, were very comfortable and I managed a good sleep on all flights. Will look forward to flying Asiana again next year.



Asiana Airlines Customer review :  20 August 2013 by Samir Akhavan    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two short haul flights, NRT-ICN on A330 and ICN-PEK on A321 during June, 2013 - both in business class. My first experience with this airline and I hope to fly them again. Great cabin crew, excellent service and catering. Flight deck crew were excellent. I am giving them a nine because they downgraded a 744 to an A330.



Asiana Airlines Customer review :  19 August 2013 by H Bamsey    (Korea)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two short-haul flights ICN-NRT return in Economy, a pleasant change from the dreaded ICN-SYD flights (9 in the last 18 months) in Business. Not much seat pitch but otherwise the seats were up to expectations (not as good as the best such as Singapore) and the service efficient and charming. I would do this again but never to Sydney (or the other sectors with those angled seats) in Business again. How is it that a 2 hour flight has AVOD and an 11 hour flight does not?



Asiana Airlines Customer review :  16 August 2013 by Charles Smith    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew in economy not too long ago from London Heathrow to Seoul Incheon airport. I found the crew very pro-active and they always had a smile on their face which was nice to see. The seat however could of been comfier but I was still satisfied. There was plenty of entertainment on the personal television. The meals were delicious and I enjoyed my time with Asiana airlines.



Asiana Airlines Customer review :  7 August 2013 by D Poole    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN-SYD. Both legs on ageing planes with angle lie flat seats and no AVOD. Daytime flight SYD-ICN, very quiet cabin, lunch rushed out very soon after 0930 departure and as cabin was so quiet, was over very quickly. Cabin then plunged into darkness, so not conducive to work. Tea served before arrival, no offer of alcoholic drinks. ICN-SYD, thought business lounge was awful. Granted, it's being renovated but don't see how that justifies plastic tableware, one choice of wine, shockingly bad food. Cabin was full so service not nearly as good. Food quality fair at best. Again, a bit surprised to be offered a juice before breakfast service but no refill.



Asiana Airlines Customer review :  6 August 2013 by J Bloom    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip from SYD-ICN-JFK in travel class with Asiana were the best flights I've flown on. The outstanding service, frequent distribution of food/drinks, touch screen IFE were all fantastic but most importantly the flights were very comfortable and the seats were simply superb. It reclined without limiting personal space and legroom was so good it could easily have been business class. This carrier sets the benchmark and I will definitely fly them again in future.



Asiana Airlines Customer review :  5 August 2013 by Saketh Rahm    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN-BKK return in Business. I was overall very impressed with this airline. Check in at LAX, BKK and arrivals staff on return were all very nice and managed to check my bag all the way to DEN avoiding the annoying US charge for bags. On board service was quite good and staff really went out of their way to look after passengers. Meals were 5 course multi options which were of high quality though "Bibimbap" was offered on all 4 sectors- im sure they could come up with something else from Korean cuisine! Wines/liquers of high quality. All flights on time except for delayed departure at ICN due to traffic. Only negative is no fully flat bed in business class and most others have this on routes to Korea. This airline puts US carriers to shame- not even close.



Asiana Airlines Customer review :  2 August 2013 by Lisa De La Guardia    (Panama)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pleasantly surprised when we recently flew from Osaka-Seoul and then on from Seoul-Hong Kong. Economy class seats are comparable to business class seats in other airlines like United and COPA that we frequently use. The economy class seat at Asiana reclines in two ways: it reclines the seat back, but it also pulls forward the seat. Also, and of outmost importance, the distance between rows in economy seats are also comparable to the business class space in the other airlines mentioned before. Another surprise was the food onboard and the service, both outstanding! Too bad they only flight to/from Asia, and don't have flights within America or to Europe (from America). Best airline I have ever had the pleasure to fly.



Asiana Airlines Customer review :  1 August 2013 by Jazmyn Stuart    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to London return in mid-late July. All four legs on a B777 and cabins were spotlessly clean from start to finish. Entertainment was very good especially on the Seoul/London routes - nice and big in a touch screen format with lots of movies, music, games etc but the Sydney/Seoul route entertainment needs to upgrade. Food was excellent. Mainly had the Western option but Korean was also delicious and portions were large. Seats were the best I've flown in with excellent legroom, pitch and recline. It was just so easy to get comfortable. I've never encountered such polite, cheerful and hardworking staff in my 15 years of flying. The air hostesses and ground staff were flawlessly groomed and provided the most outstanding customer focused service. Every aspect about the flights was perfect hence the reason why I'm giving a perfect rating.



Asiana Airlines Customer review :  30 July 2013 by Kathleen Madden    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK To Vietnam and back from Cambodia through Seoul. 4 flights in total. Throughout all flights, staff professional and smiling, bathrooms well stocked and clean, lots of entertainment although I had trouble with the remote. I don't like the headsets, they are too big, food acceptable if you order the right thing, about as comfortable as economy can be with a 19 hour flight.



Asiana Airlines Customer review :  29 July 2013 by F Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying with Asiana at business class level. Have heard a lot of good things about them, and were not disappointed with my 4 sectors of flights from Hong Kong to Tokyo via Seoul. I have experienced 3 different types of Business class seats, from the standard angle lie flat to the newest Smartium flat bed. All were excellent. Food choice was great, plenty to drink, and cabin crew offered wonderful service. I also enjoyed the AVOD with noise canceling headphones provided. This is an airline truly worthy of its 5 star status.



Asiana Airlines Customer review :  24 July 2013 by J Min    (South Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-SIN round trip in economy. A330-300 on both legs. Although the planes were relatively new with all the gadgets, they were showing some signs of wear and tear as seat upholstery was loose and carpet had some stains. Otherwise it was kept very clean. The seats were well padded but the seat back in front crowded into me somewhat. Legroom was okay. Food and service are the ones that this carrier shines the most. Pre-meal service included hot towels and drinks. The meals had generous portion and both Western and Korean meals were very tasty. Meals were delivered and taken away swiftly without being rushed. Drinks were served periodically and any requests were answered within seconds. IFE was on-demand but had limited selection. TV screens were small (6.5") and did not feature touch screen control. For its consistent high quality in-flight service and meals, I would highly recommend this airline.



Asiana Airlines Customer review :  22 July 2013 by M Cooper    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chose Asiana for a business trip a fortnight ago from Seoul Incheon to Hong Kong and the experience was exceptional. Separate business check in was professional and efficient. Lounge staff notified me of my flight and guided me to the gates where business class passengers were given priority boarding. The aircraft was the newer Boeing 777 with flat bed seats. The 1-2-1 layout was very convenient and seats were perfectly designed to sit and sleep comfortably. Meals were exceptional especially with the extensive high end wine selections. Excellent AVOD with quality noise cancelling headphones. Crew were a standout and the service was excellent. As a regular business traveller I know what level of service to expect and Asiana no doubt went beyond my expectations and to date the best I've experienced.



Asiana Airlines Customer review :  19 July 2013 by P Herndon    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I and my wife flew from Seattle to Seoul, and Seoul to Manila. The airplanes were very nice - A330, B747-400 and B767. Seats were comfortable even in economy. The cabin service was far superior to any US airline. The food was excellent. Flight attendants polite, fast, and professional. Nothing to complain about with this airline at all. If I ever fly to Asia again, Asiana would be my first choice.



Asiana Airlines Customer review :  18 July 2013 by Norman Palace    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Chicago (one stop in Seoul) with my wife on Asiana Airlines in business class. We found the check in staff, lounge staff and cabin crew to be in a completely different league to other airlines. The professional and respectful service is so consistent across the board. Seats were excellent (more so on the Quadra Smartium to Chicago), fine dining was impeccable, inflight entertainment abundant and service was the best we've experienced. An excellent premium class service and flights exceeded our five star expectations.



Asiana Airlines Customer review :  16 July 2013 by John Cipolla    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Sydney to Seoul on a Boeing 777-200 on 9 June 2013. Check in was very easy and staff were very professional. The aircraft was very clean, staff very attentive, the Korean food options excellent, the seats the most comfortable I have experienced on any airline in economy. The only thing letting this flight down was the ancient seat back entertainment system. Please for a 10 hour plus flight give Australian customers the same privileges that Americans who fly long haul with Asiana appear to enjoy an entertainment system worthy of 2013 and not the 1990's.



Asiana Airlines Customer review :  15 July 2013 by Bolz Ch    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul - Frankfurt: Excellent service as always. Really large entertainment program, very clean and the crew members speak English very well. I'm 194 cm tall and unfortunately only had a normal seat (not at the emergency exit) but still much better than any other airline I know. The provided toothbrushes are also helpful.



Asiana Airlines Customer review :  12 July 2013 by Sarah Rockford    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN-LAX round-trip from 24th June and returned 8th July. Really outstanding staff in all three countries I travelled through whether it be during check in or onboard the flights and felt they truly value their customers. Planes were modern and seats were fantastic on both the 777 and 747. Meals served were excellent especially the Korean option and they even offered some premium red and white wines. Coffee and tea services frequent throughout the flights alongside other refreshments. IFE had impressive big monitors and quality was great. Everything about the flights was flawless and I arrived back in Sydney not the slightest bit tired. Highly recommend this airline and will most certainly fly in future.



Asiana Airlines Customer review :  10 July 2013 by Angie Wilkins    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying a long haul flight with Asiana Airlines from Heathrow to Incheon, South Korea and return 26th Friday April to 15th May 2013 to attend my son's wedding. Excellent service from both airport staff and crew of the airline especially hostesses could not have done any more for us, nothing was too much trouble, very polite and gracious. Would most definitely fly Asiana Airlines.



Asiana Airlines Customer review :  5 July 2013 by N Chapel    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Incheon to London Heathrow last month and it was by far the most comfortable and best international flight I've had. Having always flown my national carrier, the standard of service on Asiana is light years ahead of everyone else. Check in staff at Incheon and Heathrow were incredibly welcoming and efficient with hardly a queue despite arriving at peak time. Onboard, the seats were very spacious with plenty of legroom and good padding made for some restful sleep. They feed you really well. Two excellent main meals with frequent provision of snacks and a variety of beverages in between. Entertainment system was very modern with large touch screens and lots of options were up to date. Plenty to last the flights but would have liked it more extensive. Clear highlight were the cabin crew who were cheerful and accommodating. If they weren't serving food they walked the cabins even during sleeping hours and often came around with refreshments for those still awake. Exceptional and meticulous service with equally excellent hardware and I will fly with them again with no reservation.



Asiana Airlines Customer review :  27 June 2013 by Eric Ng    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to San Francisco via Seoul. First flight from Hong Kong to Seoul was operated by an old A330, equipped with old personal TV, the remote control was not sensitive at all and the TV system was not working! The food and beverages are average. Services from flight attendants was good. Connecting Time - 11 hrs. Second flight from Seoul to San Francisco was operated by an 777-200LR, I expected to have a newer AVOD system on such a long haul flight, but it was an old personal TV system again. Equipped with mainly Korean and little Chinese and Hollywood movies choices, I gave up. I hope Asiana will upgrade their in-flight entertainment system at a quicker pace. I was served traditional Korean cuisine which was delicious, not enough hot beverages choices. Flight attendants were polite and responsive, though some were are a bit poor in English and could only understand simple English phrases. Some components of the seat are really old and loose.






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