ASIANA AIRLINES   Passenger Reviews and Passenger Trip Reports an official 5-Star Airline   Add your Asiana Airlines review   Asiana Airlines official 5 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Asiana Airlines Customer Reviews = 187

ASIANA AIRLINES review :  14 June 2009 : by G Hu  (USA)

SEA-ICN Economy. Though we left SEA an hour late due to airport issues, the flight was comfortable with excellent service and AVOD. The food was good, though I was served frozen, bibimbap with kabocha side dish at first, and had to ask for a new one which was still pretty cold, but tolerable. The woman next to me made a stink and was offered something free from the duty-free catalog, though she did not accept. Very good service and excellent experience overall, as usual.

ASIANA AIRLINES review :  25 May 2009 : by S Walker  (Australia)

SYD to LHR Business Class. Asiana use the Air New Zealand lounge at SYD which I think is much better than the Qantas lounge. All flights on B777 of varying ages. Although the seat is angled flat, I did not find it comfortable. On all flights the flight attendants were faultless. The food is a disappointment. The enforced overnight in Seoul is OK. A good hotel situated in the centre of Seoul. I would advise getting out to the shops as soon as you get to the hotel as the shops do not open till after the coach transfer back to the airport in the morning leaves. The dinner provided at the hotel is basic, breakfast is much better. I'm surprised this ranks as a five star airline - I would have thought 4.

ASIANA AIRLINES review :  21 May 2009 : by J Skelton  (USA)

LAX to SGN via ICN and back. I dont know what they could have done better. They were attentive and helpful. Onboard cabin staff were cheerful and pleasant. My hotel in Seoul was great and the process went well.

ASIANA AIRLINES review :  21 May 2009 : by N Nishioka  (Japan)

Customer service is truly comical and a joke. They delayed our flight which caused us to barely make our connecting flight to Seoul, therefore our luggage did not make the flight. 6 days later after calling over 50 times to get some update on where and when we would receive our luggage it finally came. They kept promising to call us back but would never call. I asked if there was a reimbursement of the money we had to spend on clothes and sundry items until our luggage arrived and still to this day, we still have no response. Their answer - I am not sure and my manager is on holiday until Friday! The only good thing about this airline is the business class is spacious and the flight crew was very nice and accommodating. The ground crew was rude and non-accomodating especially in Seattle WA.

ASIANA AIRLINES review :  10 May 2009 : by A Biederman  (USA)

First class, JFK to Guangzhou via Incheon. First class cabin and flight staff is the best I've experienced. I'm 6ft 2in, and lie flats are completely comfortable. True 180 degree flat. Duvet set over and under makes sleeping almost hotel quality. Staff constantly attentive and courteous, not just trained courtesy but genuine concern. Food was excellent, great wine list. First class lounge in Incheon is nicest I've experienced. My prior business class roundtrip same route was also quite nice. Great showers both lounges. I can find no fault of any kind with either experience. Business class seats not true lie flat but quite comfortable and one can sleep quite well. Cabin staff on that flight was also excellent. A great airline.

ASIANA AIRLINES review :  10 May 2009 : by W Brandoe  (UK)

LHR-ICN-BUS-ICN-LHR. A good set of flights. New Star Alliance lounge at LHR is better than BMI lounge, with good food and drink and a quiet atmosphere. B777 non-AVOD as usual. AVOD has more C seats, so I guess that's why we get the non. Food fine - good choice, although a bit beef heavy (steak is one choice for dinner and beef kebab for lunch). Slightly late arrival due to China ATC. No amenity kit as such but earplugs, eye shades handed out. On return (day) flight we did get the kit. Internal flights good, on time and excellent service. Return to LHR good - plenty of sleep on the bed, which I never have problems with. Only thing we didn't get was the Delighters - the make-up service. Still no problem without that!

ASIANA AIRLINES review :  10 May 2009 : by A Chakravarty  (USA)

SFO-ICN-DEL return. Asiana's service was excellent. Our flight from SFO to Seoul ran on time, and service provided by the well-groomed flight hostesses was extremely helpful. The food was relatively high quality, and AVOD SFO to ICN had a nice selection. We spent a day in Seoul, and Asiana covered our stay in a very nice hotel in the middle of the city, which I would recommend seeing. I wish the ICN-DEL leg had AVOD as well, but the comfortable seats and spacious cabin made for a good sleep.

ASIANA AIRLINES review :  5 May 2009 : by Charlie Meyer  (USA)

SFO-CRK via ICN. Flights on time, meals excellent, onboard service excellent with FA's coming by with water and juice hourly. On SFO-ICN leg the AVOD kept rebooting every 5 minutes for about 2/3 of the flight. The other 3 legs of our trip were uneventful. Flew the same plane on the return trip and had no AVOD issues. 10-1/2 hour ICN layover on return trip, so we paid to stay at the airport hotel since Asiana wouldn't offer anything more than a meal. Not complaining about that - just glad we got a room to get some sleep. I'd do it all over again the same way as the trip was enjoyable and comfortable, and I highly recommend Asiana.

ASIANA AIRLINES review :  27 April 2009 : by J Kemp  (France)

First flight with OZ, on their evening service from Haneda (Tokyo) to Gimpo (Seoul). This is a great routing and avoids the additional travel time (3 hours) to NRT and from ICN. This was a great flight. The flight attendants were genuinely engaged in their work - very friendly and accommodating. Meal selection on this two and half hour flight was excellent, with both Korean and Western options. AVOD system worked well, and the seats were very comfortable. On time departure and landing rounded out an extremely enjoyable hop from Tokyo to Seoul.

ASIANA AIRLINES review :  22 April 2009 : by James Johnson  (USA)

BKK to SFO via ICN. Booked after reading so many positive reviews and was not disappointed. Excellent service and food. Both flights arrived ahead of schedule. Layover at Incheon was long but very comfortable. Met several other passengers who were flying Asiana for the first time also and they were as happy as I was. A true 5 star experience.