ASIANA AIRLINES review : 7 May 2008 : by Jun Min

Customer Rating : 5/5

ICN-JFK Business. 747-400PAX with new interior Asiana calls it "Transform". Upper deck 2x2 config with 6 rows of individual pod lie-flat seats with 15" touch screen AVOD. Angled lie-lat doesn't impress me much since my heavy body tends to slide downward but it's much more comfortable than old recliners. Inflight service is just perfect. FA's were there when you needed them but never intrusive. First meal was a choice of Korean bulgogi and vegetable wrap or full course gourmet fish or beef. The second one was a choice of Korean congee or Italian risotto. The risotto I had was probably the best I had in my life.

ASIANA AIRLINES review : 5 May 2008 : by T Nattanun

Customer Rating : 5/5

No more word for this airline. My flight from BKK-ICN-LAX-ICN-BKK was all perfectly. I really love all their services, cabin crews are very nice. I would appreciate to recommend this airline for you all.

ASIANA AIRLINES review : 27 April 2008 : by M Seguros

Customer Rating : 4/5

JFK-ICN 747, very clean as always. Great staff, friendly and efficient. Food is fine. Old school B- Class seats, and no PVOD the main drawbacks. Recline and comfort level are OK, but for a 14Hr night flight, they dont offer enough pitch or privacy. 777's running flights around Asia have newer 'pod' seats. Lie flat' would make the perfect option for NY departures to Asia.

ASIANA AIRLINES review : 2 April 2008 : by Clive Romaine

Customer Rating : 5/5

LHR-ICN-SYD return in Business Class, a warm welcome, by name when you arrive on board with a nice glass of champagne as you sit down.The service on 4 legs was exceptional, the crew always have a smile on their faces without it being false like some airlines I could mention and nothing is too much trouble. The food both Western and Korean was delicious with a good selection of wines served, as you would expect at a pace that suits you. The seats are comfortable but the lack of AVOD was a disapointment, my wife however found the seats very comfortable for sleeping. To the staffs credit they kept the whole cabin supplied with drinks and snacks without us ever having to press the service button. Even when the cabin lights were down and most people were asleep they would be quietly moving in and out of the cabin to check if anybody required anything. On the return leg Asiana provide an overnight stop in Seoul, with all due respect I would have expected to have a dedicated bus for Business Class passengers, both classes were herded onto a poor quality coach which then took an hour and twenty minutes to get to the downtown Seoul hotel. This certainly did not feel like a Business Class service. Overall the service/food & drink was 5 star and we would certainly use Asiana again.

Asiana Airlines review - by Simon Smith

31 March 2008  Customer Trip Rating :

LHR-ICN-SYD return in business class - service was excellent. There was a choice of Western and Korean food for each main meal, and both were very good. There was also a wide range of decent snacks available between meals. Cabin crew service spectacular - I rarely needed the call button as they were in the cabin so much, but when I did press it, I was served within about 5 seconds every time! We were addressed by name and personally thanked by the purser for selecting Asiana. The lounge at Seoul is very good with a wide range of food and drinks available, and excellent showers; at SYD Asiana uses the Qantas lounge, which is also good, but at LHR the BMI lounge, which is basic. On the downside, I found I tended to slide down the angled lie flat seat (in my opinion the angled seats on some other carriers are better); none of the aircraft had the new AVOD system, and the choice of films on the old system was a bit limited for such a long journey - take a good book. That said, I would have no hesitation in using Asiana again if the fare was good value, especially when they finish installation of the AVOD system.

Asiana Airlines review - by T Yao

25 March 2008  Customer Trip Rating :

FRA-ICN-PVG-ICN-FRA (C long-haul, Y short-haul). The nicest experience I made for a long time regarding the inflight-service, quality and standard. Could not have nicer and more attentive service or better food. AVOD system very good. You never need to use the call-button as there is presence in the cabin every few minutes. 5* in the air but very disappointed of ground services: overall - no through check-in even with Star Alliance Partner Lufthansa or Codeshare Partner China Eastern possible. Due to delay suitcase missed but lousy service from FRAPORT as agent of Asiana in Frankfurt. Such a great experience in the air but such a disappointment on the ground.

Asiana Airlines review - by M Fischer

16 March 2008  Customer Trip Rating :

ICN-BKK in Business Class. : Warm welcome aboard - a smile, a glass of Champagne and newspapers. Excellent service from cre. I choose the Korean food for Dinner which was very delicious. Cabin and rest rooms were spotlessly clean.

Asiana Airlines review - by Alan Smyth

12 March 2008  Customer Trip Rating :

LHR-ICN-LHR Business class 777. Business seats roomy angled lie flat type of seats in 2-3-2 config. Try to avoid the "E" seat which is in the middle for maximum space. The seat is quite comfy for sitting and lounging in but not brilliant for sleeping in the fully reclined position as I got the feeling I was slipping down. On the way to Seoul the IFE was AVOD but on the way home was tapes on a loop. Selection of films ok. Service from the crew was warm and friendly and they kept patrolling the cabin at regular intervals. Menu had a good choice of food, Korean options tasty and filling as were the western options. The service had many nice touches that made it seemed like first class, adding sauce to meals in front of you, no sugar in packets. Toilets kept clean and well stocked through the flight with good range of amenities in them, combs, mouthwash, toothbrushes, cologne etc. Overall condition of plane impressive, looked clean and well maintained and all flights were on time. Great trip and would choose them again and if they had non angled seats would give them 5 and half stars.

Asiana Airlines review - by D Robb

24 January 2008  Customer Trip Rating :

SYD-ICN-LHR Economy return. All 777's with 3-3-3 seats, better than Emirates who have 3-4-3 on same plane. Legroom and seat width OK. Four of us travelled together and got rows 32, 34 and 42 even with early check in. FA's friendly and helpful, with regular water patrols, but their English fluency was a little limited. They frequently refreshed the lavatories. Food OK, Western option ran out on one leg, Korean food options OK, but Bibimbap and kimchi are never going to be the next big thing. AVOD on last flight, others were 2.5 hour looped. Movie selection was OK as time fillers. Many long winded PA announcements (eg about inflight duty free) were made without pausing the movies which was a little irritating. The cabin temperature was way too hot on all flights and this affected comfort levels. The trip included overnight hotel in Seoul was fine but was in the city center, a 1.5 hour bus trip from the airport. The hotel food (dinner and breakfast) was pre-prepared and although I guess they meant well, it was pretty poor. Breaking the SYD-LHR flight in Seoul works well though and I added a one day Seoul stopover on the way back to visit the DMZ. Would consider this again for my next Europe trip.

Asiana Airlines review - by K Hume

22 January 2008  Customer Trip Rating :

MNL-ICN-UUS several times since August last year. The lounge in Manila is a shared one, but the food on offer is terrible. The internet connection is invariably down. Inflight the menu is ok but doesn't vary when I've been flying the route. Only 12 Business class seats on MNL-ICN and ICN-UUS routes, making it difficult to book B Class - larger and a more leg room than economy, but no other advantages. I arrived at ICN from Manila at 4.30am, tired from lack of sleep to find the Business Class lounge closed till 5.30am! The lounge has a poor selection of food and the salad bar has invariably run out or almost.

Asiana Airlines review - by N Sutherland

21 January 2008  Customer Trip Rating :

MNL-ICN-UUS (Russia), both Business and Economy. Excellent punctuality. A little cramped in the back but very spacious in Business. Food and Wine selection in Business is always excellent, though it doesn't vary too much, but their Steak Dinners with excellent starters are still amongst the best airline meals anywhere. Efficient and courteous cabin service in both cabins. IFE System on A320 is poor. Business Lounges in both ICN and MNL are above average.

Asiana Airlines review - by Mark Fisher

10 January 2008  Customer Trip Rating :

Economy Class LAX to Hong Kong. The service on all legs was one of the best I’ve had. FA’s were very attentive and responded immediately to calls. They all spoke English and had a smile on their face. The food was very good on the trip over to Hong Kong and okay on the return flight. Flying through Seoul is very easy as the international terminal is laid our very well and transfers were very easy. The only problem is they don’t seem to guarantee your seat request. I made the request about 5 months in advance and confirmed but when arriving at Los Angeles was told it was only a request. Subsequently were placed in the very last row of the plane. The supervisor did however make sure we were in our requested seats on the connection flight. The woman at the transfer desk in Seoul told us that she would confirm our return seats later in the week for our return flight. Which she did. We did make sure we arrived to the airport a little early for our return flight to make sure we received good seats, which we did. So knowing that little trick helps.

Asiana Airlines review - by Scott Hay

9 January 2008  Customer Trip Rating :

Business Class LHR-ICN then ICN-SYD. Both flights were on 777's with upgraded cabins and the lie- flat seats. To echo the comments of others I would highly recommend the Asiana service as a best in class offering. Full electronic control of seat configuration with four preset positions available at the touch of a button. This can then be adjusted further with individual controls for seat back angle, foot rest angle and height and arm rest height. Very comfortable although there were two negatives for me; first the lie-flat is at about a 23 degree angle to the floor, so although the seat is flat you are not horizontal which was not comfortable for sleeping. Secondly the foot rest is very narrow (5 cm) which made it uncomfortable for me to get my feet completely rested. It's also metal and doesn't compare to say UA's solution which allows you to position your feet totally flat against the rest. Still managed to sleep 4 hours on each flight. The crew were excellent. Can't rate them any higher and certainly bear no comparison to the often miserable FA's on some Euro and US based carriers. Always smiling, helpful, attentive and unobtrusive. Their English was a little lacking but not enough to cause any major issue. Food was superb. As others have mentioned the Korean menus are definitely worth trying. Fortunately my wife was with me which allowed us to try both Western and 3 of the Korean options. As good as the Korean food was I have to say the Beef that was the staple of the Western menu's was superb and cooked to a perfect pink Medium. Wine selection was decent if a little limited. Other points worth noting. AVOD was dissapointing. Selection of "blockbusters" was poor with only around 6 to choose and of them I was only interested in a few. On the ICN-SYD there was no VOD only rolling content on around 16 channels. Screen is huge though at 15". The cabin itself is small, only 4 rows of a 2x3x2 config which gives it a nice and exclusive feel. Toilets were only on one side of the cabin meaning that you have to go via the galley if you are on the wrong side, however the FA's regularly service the toilets cleaning and restocking them, which is a great touch. Overall, highly recommended - I hope to repeat the experience soon!

Asiana Airlines review - by W Tien

9 January 2008  Customer Trip Rating :

Taipei to Seoul Incheon, Business Class. Absolutely brilliant - we had never flown Asiana before and were a little dubious. Our concerns were unfounded. The meal service was truly delicious - I would have been happy even had I been served that meal on the ground. The flight attendants were very attentive and pleasant and when they learned it was my husband's birthday, brought us both playing cards and pens and stationery. They thanked us for being good passengers and for thanking them (!) and, while that was totally unnecessary because I think we were just returning their politeness, it was a really pleasant touch. All in all, a great experience - I definitely will consider them for long-haul travel given this brief experience.

Asiana Airlines review - by B Feng

2 January 2008  Customer Trip Rating :

I've flown Asiana, business class, quite a few times over the past 1.5 years. They offer the best food, service and attitude. The newer planes (Hiroshima-ICN, ICN-PVG) are the best I've experienced. Slightly better than Singapore, JAL, ANA, or Eva, and signficantly better than British Airways, Air France, Lufthansa, SAS, etc. No need to mention USA based carriers.

Asiana Airlines review - by Hsuan Wei Chen

23 December 2007  Customer Trip Rating :

Business Class JFK-ICN on Boeing 747-400, with a new livery and upgraded cabins. All of the seats were equipped with AVOD system. The business class seats recline to 167 degrees, service was a warm snack at night (Korean rice and steak), and delicious breakfast in the morning. The first class seats were like suites. As a non-korean speaker, I can see that their English proficiency wasn't really good, but smiles and service overcame their weaknesses. This new product from Asiana gives me more motivation to fly Asiana airlines JFK-ICN-PVG instead of Korean Air, which has good seats and entertainment but awful food. I recommend travelers from New York to Shanghai to fly Asiana Airlines. This journey really demonstrates the ability of Asiana Airlines to prove it is a real SKYTRAX 5 star airline. Written in the lounge of Asiana Airlines in Seoul Incheon International Airport.

Asiana Airlines review - by K Hara

20 December 2007  Customer Trip Rating :

KIX-FRA via ICN in economy class. Both flight B-777-200. Though the flight bewteen KIX-ICN was really short, they served cold meal (taste okay). ICN to FRA, the cabin crew were kind and it was confortable service. One of the meals served in the long flight was impressive. Different kinds of vegetable to wrap beef and soup.

Asiana Airlines review - by C Loh

9 December 2007  Customer Trip Rating :

SIN-ICN return in Economy. First encounter with Asiana. As a usual traveler on SQ, I found the services from ground staff in ICN to FA in flights are on the par with SQ, and sometimes even better. Genuine and warm smiles can be seen on all FAs as compare to the robotic smiles I got from my usual airlines. FA even kneel when asking for choice of foods, which is hardly found on economy class. IFE is good in this new-looking A330. If you can take Korean food, do try their bimbibap. They even provide instructions on how to consume the food for those who are not familiar, what a lovely thought. Additional drinks/snacks requested are provided quickly, even for economy passenger. Overall a pleasant flight. Would definitely fly with Asiana again. Highly recommended.

Asiana Airlines review - by Chohong Choi

4 December 2007  Customer Trip Rating :

Just completed my first journey with Asiana from Hong Kong to New York and bac). The 747s were over a decade old with 1990s IFE, but was okay, as the good service and adjustable headrest on my economy class seat more than made up for that - as did the fact that the trip cost me thousands less (in HKD) than one on Cathay Pacific, even if I had to change planes in Seoul. Asiana states that it will upgrade its B744 seats, and the IFE to AVOD through 2007/8.

Asiana Airlines review - by Samuel Yeung

19 November 2007  Customer Trip Rating :

HKG-ICN return. Cabin crew were excellent. They always keep pleasant smile with confident which is much much better than other airline who smile like a robot. Korean crew are very decent. Decent service, decent airline! Will fly Asiana again in future.

Asiana Airlines review - by Cedric Gauthier

12 November 2007  Customer Trip Rating :

Flew Business in B777-200ER San Francisco to Seoul. Great angled flat seat. Amazing service. Very large video screen. This airline was one step higher than the usually very good Japanese airlines (JAL, ANA) which I have flown. No AVOD was only complaint.

Asiana Airlines review - by D Smart

9 November 2007  Customer Trip Rating :

SYD-JFK in C. Asiana is a cut above many other airlines on this route - the service was second to none. SYD-ICN, old cradle seats on 777 but comfortable. ICN-JFK was on 747 with old reclining seats that were very comfortable and I managed to get 7 hours sleep. Return journey JFK-ICN was on the same 747, but ICN-SYD was new angled lie flat seats on 777. FA's attentive and the meal service fantastic. I would not hesitate to recommend Asiana and will certainly fly with them again!

Asiana Airlines review - by Junsik Min

6 November 2007  Customer Trip Rating :

PVG-ICN in Economy. For Y-class seats, they are excellent in terms of seat width and pitch. I would not be happy if I had to seat there for 10+ hours. Unlike other airlines, Asiana serves the complete hot meal in this 1.5-hr route and the quality of the food is on par with any premier long-haul carriers. In this packed B777-200, the foods were served hot within 5 minutes with drink. Then another round of coffee and tea. The whole deal took 30 minutes. A true 5-star service.

Asiana Airlines review - by R de Graaf

28 October 2007  Customer Trip Rating :

ICN-SYD in a 777 in business class. Old style seats but comfy. 2-3-2 layout. I was unlucky to catch a middle seat. Service and food very good. In-flight entertainment not on-demand, but I didn't need it on this night flight anyway. Good airline!

Asiana Airlines review - by Malcolm Grice

26 October 2007  Customer Trip Rating :

LHR-ICN-SYD in Business. Every bit as good as previous reviews suggest. New layout and seats from LHR to ICN. The service was fantastic - attentive, anticipatory and friendly. We were travelling with our four month old baby and the cabin crew could not have done more to help. Older style seats from ICN to SYD, but I actually find these just as comfortable as the new (near) flat beds. Again, service was exemplary. I can see why this airline is fast becoming the one against which to judge others. Meals were sensational - we opted for the Korean menu on both sectors. The departure from Heathrow is in T1 which is odd for a long-haul, so even though slightly cramped, the check in staff were friendly and professional. One final thing to mention is that travelling via Seoul splits the trip almost exactly evenly, and if flying Business (or Star Alliance Gold), a visit to the Lounge (and shower!) is a great way to break the journey. We would certainly fly this airline again in preference to the others that ply the Kangaroo Route.

Asiana Airlines review - by Tom Obokata

26 October 2007  Customer Trip Rating :

LHR-ICN-NRT return Business Class. This was the first time I used this airline, and I highly recommend it! The service was gracious and impeccable throughout the flights, and FAs were very attentive. They even call you by your name and personally thank you for flying with Asiana in Business Class. The food was great, and mid-flight snacks/drinks were available. I definitely will use this airline again. The only down side is the connection. I did not have enough time when I landed to ICN from NRT to catch a flight back to LHR.

Asiana Airlines review - by David French

23 October 2007  Customer Trip Rating :

LHR-ICN-NRT Asiana Economy. Asiana really were everything the reviews said. Great cabin staff! LHR to ICN on a new 777 then ICN (great airport) to Tokyo on a 767. Good legroom, comfy seat and the cabin was clean and spacious. Recommended.

Asiana Airlines review - by S Srinivasan

17 October 2007  Customer Trip Rating :

DEL-ICN in Business. Check-in at DEL was smooth. Immigration no problem this time, but security took more than 30 minutes to clear. You get access to the ITC lounge, which isn't great, but better than the regular waiting area at the gate. Boarding was chaotic - the gate used at DEL didn't even have a signboard, and boarding announcements were shouted out, without even a loudspeaker. I was lucky to see the scrum forming and got in line. Overnight service on an A330-300, and C cabin was maybe 1/2 full, so plenty of room, and service was extra attentive - in fact, I was fumbling around with the IFE controls, and before I even had a chance to push the call button, an FA came by to check if I needed any help! Main meal before landing was alright, though the snacks offered after take-off (finger sandwiches) were a bit chintzy. Seat was comfortable, though usual problems with the 170 degree angled seats, in that it's easy for shorter people like me to slide down the seat while sleeping. Flight departed DEL and arrived ICN on time. Good service, though poor gate handling at DEL precludes 5 stars.

Asiana Airlines review - by Jim Reid

9 October 2007  Customer Trip Rating :

NRT-LHR via ICN and return in C class on OZ. Absolutely excellent in terms of service on the ground and in the air. You felt as if you were wanted on board rather than just another oik who had paid the fare. Food was copious and of excellent quality. Lounges at NRT (NH) and ICN (OZ) were good, let down only by the BD lounge at LHR on the return. I shall certainly use this route again in preference to direct flights ex NRT on BA and JL as it's only 2 hours more travelling time which you don't really notice on this route.

Asiana Airlines review - by Thomas Wilmesmeier

9 October 2007  Customer Trip Rating :

HND-GMP (Seoul) on Asiana in C-Class, was surprised to have for only a 2 Hours flight an A330-300 with their new business class product (lie-flat). Service on board was excellent incl. a full meal service incl. of choice of main courses as well as an excellent wine choices (red and wine). The wines were better on this flights than on many other airlines on long-haul flights. But in general it is the extra "little" things where Asiana shines such as the handing out of slippers for such a short flight, for the customs forms they give every passenger a pen - that is a first for me, I don't get that even in F-Class on most airlines, when you look in the washrooms they are spotless with lots of amenities such as toothbrushes, after shaves etc. I was left to wonder how good Asiana must be on a longhaul flight. I will for sure fly Asiana again in the future and looking forward to it - from this experience a true five star airlines which can compete with SQ and CX. Well done, Asiana

Asiana Airlines review - by M Williams

9 October 2007  Customer Trip Rating :

Flew return flight London - Sydney via Seoul - business class, had old style seating out and new on return journey. Food and service first class and the cabin crew the best ever, Will use again, many thanks.

Asiana Airlines review - by A Odahara

5 October 2007  Customer Trip Rating :

I had a very comfortable flight. All the comforts of a personal TV/game centre and the stewardesses were lovely. I don't like sitting down fr the whole flight so I went to the back of the plane to stretch and look out of the window. The stewardesses let me have as much to snack/drink as I wanted, and one came and chatted to me. I felt like the airline cared about me and wanted to make my flight comfortable even though I was just another passenger flying Economy. Highly recommended! I was flying London to Tokyo via Seoul.

Asiana Airlines review - by Steven Curfs

30 September 2007  Customer Trip Rating :

FRA-SYD via ICN in C Class. Service excellent. Food (especially Korean) great, nice selection of wines and port/madeira wines. During night rest, FA's pass every 10 minutes to make sure no one wants water or something else. Only downside: seating. I had expected new seating but we got the old seats twice on their B777's. I slept for a couple of hours but nowadays one would expect at least the 170 degrees lie flats. Lounge in ICN has great shower facilities by the way.

Asiana Airlines review - by Harold Medlin

18 September 2007  Customer Trip Rating :

Business class Seoul to Sydney. The service, food, and everything else just great. I had to use a wheelchair and one was waiting on me at each end of the trip. And getting thru customs was a breeze - my wheelchair driver carried me right up to the shortest line at customs which normally would have been for staff.

Asiana Airlines review - by H Rutz

6 September 2007  Customer Trip Rating :

JFK to PEK via ICN in C class. Flights generally on time. 747 JFK-ICN is very tired. As has been noted before, seats very old and not competitive with other airlines. IFE has a fair amount of channels but is not on demand and the screen size and quality is very poor. Headphones are not good so bring your own. No power outlets at the seats so use of PC for DVD watching is limited. Food is OK but not overwhelming. Service, as noted elsewhere is very good but on a 13 hour flight, the seat and entertainment are the important thing. ICN to PEK on 767 with the same basic old seats as the 747. Return on a 777 with good seats (180 angled). ICN lounge is very nice but the food selection was not great.

Asiana Airlines review - by Paul Caston

23 August 2007  Customer Trip Rating :

Heathrow to Incheon. Lovely airline with great cabin attendants, attentive at all times. I made the mistake of having the western menu on the way out, go for the Korean it is much nicer. (If you are a westerner they do tend to assume you want the western option.) I will certainly fly with them again if I can.

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