Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

Sydney to Seoul in business class on B777-200ER. Ground staff and flight crew provided some of the most exceptional service I have experienced during my travels. Seats on this aircraft were the older version angled flat seats. Sitting was very comfortable and being a daytime flight I didn't sleep much though sleeping comfort was alright. Catering was high class with a wide range of quality food and wine in many courses. IFE had plenty of updated movies for a 10 hour flight but wasn't extensive. Upon reaching Seoul crew distributed Ferragamo gifts as a sign of gratitude. It was an excellent five star business class experience and would definitely recommend it.

Seoul to Okinawa on an A321 in economy class. The small aircraft was fully equipped with touch screens for entertainment and variety of movie options. A full meal service was provided for such a short flight and quality was excellent. A small selection of good wines were also offered in economy. Crew were very professional and served food and cleared up efficiently with no rush even for a short two hour flight all with a smile. Having flown Asiana from Sydney, both their long haul and short haul products are noticeably excellent and service is very consistent.

Holiday of a lifetime to Britain from Australia which I planned for twelve months. Flights on time, planes spotless, but tired looking. AVOD shocking. Flight crew fantastic nothing too much trouble, poor command of English. Meals ok if you like Asian food. Leg room in Economy the best I have ever had. While on holiday in the UK my wife fell and broke her arm she is in her late seventies. I pleaded with Asiana Airlines to change my wife's seating to the rear 2 seats or the bulkhead seats on the 777. They were not interested.

I am a frequent traveller, and can honestly say that my return Asiana flight LHR - Incheon was one of the best I have experienced. The cabin crew were wonderfully pleasant (despite language limitations) and incredibly hard working, nothing appeared to be too much trouble for them and they genuinely gave the impression that the passengers' comfort was their priority. I wouldn't hesitate to fly with Asiana again.

Cebu-Seoul. They used a small plane, A321. Everything was definitely 5-star but the "entertainment" on board or the lack there of. Well, to be fair, the flight was at 1 in the morning but still there are a number of people who just can't sleep especially if it's only a 4 hour flight and Korean Air always has IFE's on the same journey. Overall really good though, Very helpful ground staff and air staff.

Flight from LAX to Seoul Incheon on 7th May. LAX star alliance lounge spacious and lounge cuisine not extensive but high quality. Asiana ground staff professional and very polite with their welcoming and during my escort to the boarding gates. Once onboard each of the attendants approached me to introduce themselves. Pre-flight beverages and snacks given without me having to ask followed by luxurious pyjamas and a Bvlgari amenity set. Cabin very clean and fresh. Toilets also kept pristine, decorated nicely with a rose and toiletries, facial creams and eau de toilette available. Scented hot towels given before meals and menus were very extensive in 5 courses. Food presentation and taste were impeccable (entrees aside which were largely forgettable). Alcohol options excellent with a variety of fine wines. Noise cancelling headphones given for AVOD and screens clear and wide. Seats were excellent and attendant turned off my reading lamp and placed a blanket when she noticed me doze off. Service on this airline is unrivalled and sets the standards.

Round-trip FRA-ICN in the first days of May, both times with Boeing 747-400 Mixed Conf. planes. Cabin crew were very kind and professional. Food was excellent. My only complaint would be, that AVOD was a little old model and you needed to press it very hard, otherwise it missed repeatedly your touches. Though the large selection of up- to-date movies could compensate this. Altogether I gathered the best long haul flight experiences and will definitely fly Asiana Airlines again.

ICN-SYD, Seoul to Sydney on 777-200, a night flight. The flight was on time and business was about half full. The seats laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility. Food quality was nothing special but wine choices were really excellent. Cabin staff were attentive and friendly but repeatedly made errors, e.g. wrong cutlery, forgotten drinks, forgotten jackets, etc. Cabin temperature was too high for comfortable sleep and water refills were thin on the ground. Overall experience was OK but sloppy, certainly not five-star.

The flight was on time. B767 is an old aircraft but maintained very well. Served seafood with rice. Very delicious. Many kinds of drinks. Aloe juice was very special. Cabin was clean. Seat was comfortable. Cabin crew were helpful and friendly. At the ICN airport, ground staff were very hardworking. Check-in staff were efficient.

ICN-ORD in first class suites. After an excellent business flight from Sydney to Seoul I had high expectations for their first class product. Suites were very comparable to Etihad First Suites (probably not as luxurious though the design is very clever and perhaps better). Various functions of the seat made the flight some of the most comfortable I've experienced. AVOD was excellent and 32 inches made a significant difference in viewing. Seats very comfortable especially when sleeping. Crew made beds with duck down duvets and comfortable pyjamas also given. Meals were terrific and was washed down by top tier alcoholic beverages. Charming service from crew as expected and purser provided personal farewells at the end of the flight with gifts.

We flew 4 legs with Asiana, Sydney-London in March, return Paris-Sydney in April. Only on the ICN-LHR leg did we experience the new Smartium seats. They are good. However, that experience was spoiled by the cabin temperature being so hot that we didn't sleep well. FA's seemed as though they were mechanical rather than really providing business class service. On the other legs, FAs were more personal and attentive. The seats were the old style pods that do not lie flat. Food and drink were good and extremely well presented and plentiful. The downside of all legs was the extremely poor IFE. It was not on demand, even in the Smartium cabin and the choice was very small. We had an overnight connection. The hotel provided by Asiana was not the Hyatt Regency but was the Best Western Premier Incheon Airport.

Code share flight with Qantas from Sydney to Seoul operated by Asiana. Used joint Air New Zealand lounge in Sydney very good though Asiana Business lounge in Incheon seemed superior with more modern facilities. Flights were very comfortable even though I had anticipated their new seats for a 10 hour flight, the angled- flat seats were actually just as comfortable for sitting and sleeping. Meals served in courses and tasted very good and presented well. Nice screens for entertainment and many new movies available though not extensively. Service was of a high standard and some nice amenities also provided. Pleasing flights and will look into flying them again.

My husband and I flew in economy from Sydney to London beginning of April and returned last week. We normally don't enjoy flying however our experience with Asiana Airlines was flawless and very comfortable. The seats were the most comfortable we have flown in and my husband who always suffers leg problems when flying had no issues at all both ways. The flight attendants really set the standards in their service and were top of their game throughout the flights. Even at the airport, I had left my medications box on the plane but they still managed to find me and return it. TVs attached to every seat were very tech savvy and could be controlled by touching the screens. One stopover at Seoul and Asiana put us up at a luxury hotel for a night. We highly recommend Asiana and will certainly choose to fly again.

Roundtrip MNL-ICN-LAX. Check-in was smooth and ground personnel were pleasant. Cabin crew were also pleasant, attentive to passengers. Good food and drinks with many drink options, too. Very comfortable seating for Travel Class. Downside is the AVOD - outdated and I find the screen a bit small. It was my first time flying Asiana and will not hesitate in taking them next time.

Business class from SFO-ICN one way and an overall impressive offering. Flew on their fairly recent Smartium seats and slept for 8 hours straight. Very comfortable seats that are padded nicely and adjustable to a flat 180 degrees. Ample storage space and a multi-adapter power point also available. Amenity packs with unisex L'Occitane products were given as well. Wide seat back screens with large range of movies on demand and noise canceling headphones improved sound quality. Dining was superb and plentiful with an excellent variety of alcoholic beverages. Service from crew was an exemplar of exceptional business class service. Efficient transfers in Seoul and a ground staff waited at the gates to escort me to a tight connecting flight on another airline. Excellent service on the ground and onboard.

Return trip from SYD-ICN-CDG, all four legs on 777-200. Impeccable service on every flight, excellent food - chose Korean but Western also looked good. IFE had fantastic touch screens and AVOD though not on the Sydney to Seoul sector. I travel frequently with Asiana on different routes and their Sydney to Seoul flights are the only long haul flights that still have small screens and no AVOD. Would be good to update like on other routes. Complimentary hotel at the Seoul Hyatt provided with meals included. Looking forward to future flights.

New York to Sydney (connection in Seoul) in economy last week. Checking in a breeze. Once at the airport, I was assigned the seat and there were hardly any queues albeit full flight. Check-in staff were very friendly at JFK and ICN and got the job done efficiently. Boarding was also organized with lots of staff at hand. Very clean cabins and seats nicely upholstered and well maintained. Excellent legroom and good seat pitch (34 inches) meant seats didn't recline into your face. Comfortable slippers provided which were convenient to walk around in. Lots of inflight magazines available and an extensive range of duty free shopping at very reasonable prices. Lavatories serviced regularly and stocked well with toiletries and expensive creams. Extensive films with many recent films on demand. Staff service was thorough and genuine. Rarely had to press the call button as they were present walking the aisles checking on passengers even during sleep time. Meals were a standout also very generous and serving/clearing up was efficient. Arrivals ahead of schedule and disembarked feeling refreshed even after two consecutive overnight flights.

My partner and I flew SYD-LHR return via ICN at the end of March. The flights from SYD-ICN and return were a bit disappointing compared with the INC-LHR flights. Being 9.5hrs long I would expect a quality entertainment system but instead we had a selection of 5 English language films (2 were children's) which played on a loop, which were unable to pause when announcements were made by crew so they would speak over the top missing parts of the film. The ICN-LHR flights were excellent and the entertainment system was more modern and had a much better selection of films and TV which you could actually control. Staff on all Asiana flights were polite and helpful, better than I have experienced on any other airline. Food was OK but could have improvement, it was all pretty similar - the variety of dishes was very limited.

Travelled the Red eye from ICN-HKG-ICN. Check in and boarding was efficient and ground staff very polite. I have flown many carriers in the past but nothing comes close to the customer service on Asiana. Crew were extremely attentive and always smiled when attending. Flight was full but was able to comfortably stretch my legs out. Sleeping comfort also really good as seats are wide and soft with good recline. Food was excellent and nice wines were offered to coach pax. Snacks and drinks served in regular intervals. Entertainment was AVOD and monitors were very big touch screens. Plenty of movies to watch for the duration of the flights. Travelling red eye flights can be very tiring especially in economy however Asiana did a terrific job making the journey comfortable and painless. Would definitely fly again.

SYD-ICN (777), ICN-FRA (747) Chose OZ over direct flights to Frankfurt to try the carrier and I wasn't disappointed. Flew in economy and service was comparable to J class on some airlines. Entertainment was modern, food great and seating/sleeping comfort was excellent. Arrivals and departures were on time despite snowy forecast. Would fly again.

Third time traveling the San Francisco-Seoul route on Asiana and beginning to grow weary of the monotonous service quality that is being offered onboard. In the past 3 years I have travelled this route, the in-flight meal has yet to be changed even once with the same old bibbimbap and western steak option and I am fed up with it. I recognise that the airline is attempting to remain consistent in the service that won over customers to begin with, but too much routine feels a lot like stagnation. The staff have also lost a lot of their flair due to the absence of personal warmth and attentiveness that was once experienced and replaced with a robotic and mechanistic service. Overall, Asiana got the job done well enough.

Used Asiana Club points for a trip from Sydney to London return in business. Daytime flight from Sydney to Seoul then another daytime flight the following day to London. Overnight hotel provided at the Hyatt Regency was excellent. Return flights were faster though less appealing with 2 overnight flights with a good connection in Seoul. Check-in process on all legs were efficient and check-in staff very friendly and welcoming. Lounge in Incheon was an elegant space with good hot and cold food. First and last legs were in the older 777 models and I found the angled seat very comfortable with sufficient width and space. Very comfortable flat seats and offered plenty of room and storage space. On all legs, meals were served up beautifully. Impressed by their selection of quality champagne, wines and whisky. On top of main meals, snacks were served. IFE was much better on the newer aircraft with plenty more movies and even wider screens. Amenity kit contained branded products and extra amenities such as combs, toothbrushes, cologne and facial sprays were available as needed in the lavatories. Outstanding service from the crew and both hard and soft products are among the best.

ICN-OKA on brand new A321-200. This single-aisle plane with new slim economy seat and 9" AVOD touch screen was top notch and very comfortable. A full hot meal on 2-hour flight. IFE many not be necessary for such a short flight but its short program kept me entertained. Award-winning cabin crew had warm smile as usual.

LAX - Seoul, 747. Check in quick and efficient. Plane boarding became a bit manic - 34 inch pitch makes a big difference in comfort and access. IFE touch screen - big selection of movies etc. Food good - Western meal steak. Flight attendants are what makes Asiana so good - nothing is too much trouble.

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