ASIANA AIRLINES   Passenger Reviews and Customer Trip Reports an official 5-Star Airline   Add your Asiana Airlines review   Asiana Airlines official 5 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Asiana Airlines Customer Reviews = 223

ASIANA AIRLINES customer review :  18 November 2009 by W Wilson (UK)

LHR-ICN-SYD return. To say its value for money is an understatement. Staff are first class on ground and inflight . Food was great (even tried the korean cuisine) and loved it. You feel you get what you paid for unlike other airlines who are only after your money then treat you like cattle. Crew were very polite and attentive throughout. This is the airline to beat!

ASIANA AIRLINES customer review :  8 November 2009 by I Balcanquall (UK)

LHR-ICN-SYD return B777. This is an exceptional airline. Good legroom in economy, comfortable seats. superb food. But what sealed it for my wife and I, were the Asiana staff. Check in, through to flight attendants - outstanding politeness and very well presented.

ASIANA AIRLINES customer review :  5 November 2009 by E Mabley (USA)

LAX-HKG, connecting through ICN. LAX-ICN leg an older 747-400 Combi that looked well-worn. The seats were decent for business class but felt well used. They reclined 180 degrees into a decent sleeping position. The onboard service and IFE are what make for Asiana's 5-star status. The flight attendants were cheerful and very attentive, making at least 4 passes throughout the cabin for beverages and bringing water and non-alcoholic beverages upon demand. The food was above average - I chose the traditional Korean menu, which because it consists of mostly cold dishes tastes fresher and less processed than most airline food. The connecting flight to HKG was operated by a new A330-300 and service was superb for a much shorter 3-hour flight.

ASIANA AIRLINES customer review :  4 November 2009 by Peter Giudes (Australia)

SYD-ICN-SYD. B777-200. At Sydney it was a great first impression. There was somebody being checked in ahead of me, so one of the two walkers in front of the check in desk asked for my passport, grabbed a boarding pass (which had already been printed for me) plus the other details. Air NZ lounge offered a good breakfast prior to boarding on time. Again cabin service was excellent. Onboard, Asiana Airlines staff remember your wine selection. A hearty brunch served, then mid flight a sandwich or Korean snack, and a hot lunch before landing. Very frequent patrols by FAs. On the return flight dinner service was completed within 2 hours allowing a good sleep on this 10 hour flight. IFE let it down with no AVOD and a limited selection of movies, but large screens were fine. Both flights on time and baggage handled promptly. In summary, best cabin service (and preboarding service), let down by ok seats and basic IFE.

ASIANA AIRLINES customer review :  3 November 2009 by Sean Dempsey (UK)

HKG-ICN and ICN-LHR. HKG-ICN is probably the best short haul flight I have experienced. Lovely interior (747 upper deck), extremely friendly, helpful staff. Great food, alright AVOD and a never ending supply of Champagne. ICN-LHR, we were met personally at check-in, the journey started in a fantastic lounge (the baby grand piano did not look out of place there). Inflight, food, drink and cabin crew were great. There were some slight hitches when the AVOD at my seat broke down and they ran out of the meal I had ordered, but staff were really apologetic and went out of their way to rectify things. Only downsides are that the flight was on a 777 which means a 2-3-2 seat configuration and that seats would not be particularly comfortable for sleeping in due to their incline and not being designed for 6ft passengers. I was on a day-time flight, so this wasn't much of an issue.

ASIANA AIRLINES customer review :  1 November 2009 by Tom Dale (Australia)

SYD-ICN-SYD. Check-in at Sydney was smooth enough although there was a long queue. Boarding at a gate lounge which was obviously too small was a bit chaotic - maybe more the airport's fault than the airline's. Boeing 777 with 3-3-3 configuration in economy. My aisle seat was comfortable enough with good leg room and plenty of overhead storage. IFE screen small and not that much to choose from. Cabin crew unfailingly pleasant and polite. Meals (lunch, a snack sandwiches and dinner) all fine. The Korean food is pretty good. Return leg, an overnight flight, was similar, the exception being check in and boarding at Incheon where the facilities are really good and a thousand percent better than Sydney. I was given a pass to the Business Class lounge, I suspect because I am a Gold Frequent Flyer with Qantas and this was a codeshare with Qantas. Overall a very good experience.

ASIANA AIRLINES customer review :  30 October 2009 by M Vlad (Australia)

Flew twice with Asiana, both flights SYD-FRA stopover ICN, and both times extremely satisfied with service, seats, cleanliness, meals and staff. It's simply the best! And it's not just the crew cabin staff but also the ground staff. After my travel agent forgot to book my accommodation in Seoul, risking to spend my next 18 hours under the stars, the friendly personnel helped me with my accommodation. Thank you! Not only I'll fly Asiana again, but I'll also recommend it to my friends!

ASIANA AIRLINES customer review :  28 October 2009 by M Ball (UK)

LHR-Seoul and then to Hiroshima - back from Narita. Flight on time, plane spacious, cabin crew excellent, food best I have had flying for ages and real cutlery! I hate flying and I was impressed. Seoul airport is amazing. Take advantage of the showers- they were spotless. Cost to Japan was so reasonable for the service. Will use again, perhaps when going to Sydney.

ASIANA AIRLINES customer review :  28 October 2009 by B Loupis (Australia)

Flew 4 different segments with Asiana. In all flights on 2 different types of aircraft, I enjoyed the comfortable seats, excellent legroom and found that the slightly limited seat incline a very good idea, as it allowed much more comfort during meals and also for getting in and out of your seat. Meals were very good and service excellent, with very attentive cabin staff, I have flown with at least 10 different international airlines in the last 12 years : Asiana is easily the best experience. I will definitely fly with Asiana again.

ASIANA AIRLINES customer review :  28 October 2009 by M Kroeker (Canada)

Business Class SGN-NRT with a connection in ICN. Both flights great, FA's were outstanding. Seats comfortable, 160 degree recline a little tough to sleep but not horrible. New cabins in both aircraft, IFE good with good offerings. Only complaint would be the meal offering on flight ICN-NRT. Was given choice of Korean meal or Western which was beef tenderloin, couldn't finish it because it was really tough and had no flavour. Wine selection was good, dessert offering was pumpkin mousse and was quite tasty. Give it an overall of 9 because of food. Overall great experience.

ASIANA AIRLINES customer review :  23 October 2009 by D Green (UK)

LHR-ICN-SYD Return. FA's are simply perfect in service/presentation. Food tasty, IFE could have a little more choices, and seats are very comfortable . I think if you are an Economy traveller this is by far best value for money, as service far exceeds price! I would even go as far as to say service is quite close to business class treatment on some airlines.

ASIANA AIRLINES customer review :  19 October 2009 by Glenn Dy (China)

Flew Asiana from Guangzhou to Seattle via Incheon (RT). Crew was excellent - professional, patient, showed they enjoy their jobs. IFE was okay, although the movie selection was quite old (being an avid moviegoer, the movie selection were movies I have already seen) and for a 9+hour flight, this made my flight a bit monotonous. Bathrooms were clean despite the number of users, they have managed to keep it clean and spotless! The food served was ok although the Korean meal didn't reach me so had to end up having beef steak the whole route and back but the presentation, portions and taste were really to a high standard. I will definitely fly Asiana on my next trip as I am more than happy with their service and performance. Even my relatives from Seattle are also happy with Asiana's performance so I guess these comments reflect their sentiments as well.

ASIANA AIRLINES customer review :  14 October 2009 by John Bell (USA)

While visiting Seoul last month we flew Asiana for a quick flight from Gimpo to JeJu Island. Service from ticket counter agents to FA was superb. My first flight on Asiana and I'm impressed.