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Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports



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Asiana Airlines Customer review :  11 January 2012 by P Johnston    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Incheon-San Francisco. Best flight I've had in a long time. IFE is pretty good, with a lot of new movies about 1-1.5 months old. What stood out were the FA's who were always smiling and asking if we needed drinks. I slept through a meal, and they left a card telling me to call anytime I want a meal. Food was excellent, I'd recommend the Korean option, although the Western option (steak) is also excellent. Overall, an above average and satisfactory flight.



Asiana Airlines Customer review :  3 January 2012 by S Ung    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ICN-SGN. I flew on the older model so the screens were small and not as much room as I hoped for your legs. ICN-SGN I did get a chance to ride on the newer model and it was great, big screens and lots of leg room. I didn't have a problem with the movies, there were a lot of choices and new movies to choose from. Staff were great even though the cabin was packed because I flew in the summer. Good price, cheapest option. Overall a great experience.



Asiana Airlines Customer review :  22 December 2011 by O Hansen    (Norway)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-ICN-BKK. Fantastic cabin crew, excellent food, wine and good entertainment. Outbound flight on a 744 with F seats, seated in 3K in the F cabin. Although the seat was a little too firm for my liking I slept. Inbound on a two class A330. The J seats are angled and not fully flat, but comfortable all the same. Cabin crew make you feel like a valued guest. The only complaint is the business lounge at BKK, it is a tiny Louis Tavern lounge with limited food and drink offerings. The lounge at ICN however is excellent. I would fly OZ again, my first choice for Asian travel.



Asiana Airlines Customer review :  15 December 2011 by T Vent    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN-SYD, Business Class. 747 first leg, 777 remainder of legs, OZ Smartium on last leg. Service was impeccable! Meals were what I would consider restaurant quality. Brought back wine in Styrofoam 6-pack. They marked as fragile and hand-carried with FA’s baggage. At LAX on return, Asiana personnel removed all BC baggage from carousel to expedite process. Much more service-oriented than any American Airline! Unlike others, number of AVOD choices not that important to me. My wife really liked the OZ Smartium seats. I would recommend Asiana to others.



Asiana Airlines Customer review :  8 December 2011 by J Min    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-CJU. Domestic route with no C class. All Y 200+ seater A321 was packed both ways but thanks to priority boarding for elite members, check-in and boarding was hassle free. For 45-minute flight, the crew still served beverages including coffee. As usual, the service was flawless with warm smile. For domestic flight the seats were comfortable with generous space. No IFE for domestic routes.



Asiana Airlines Customer review :  6 December 2011 by J Trevers    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had very high expectations for Asiana, but I didn't see them. Flew from JFK-ICN-HAN. Crew is great and they have a tough job keeping up with a lot of high maintenance passengers. Korean meals are good, western meals are not. On the ICN-JFK leg, dinner is served after take off and nothing else for 11 hrs. If you ask, you can get a bag of potato chips. Leg room is ok on the 777, but really didn't feel like 34 inches and width is narrow. AVOD works well, but the choices are limited. The 777 is also poorly designed without enough toilets, so there is always a line for the two in the centre. The seat belt sign was only partially enforced and even during heavy turbulence when the crew was told to be seated, there was still people walking around. Upon landing at JFK, no fewer than four people got out of their seats during taxiing and had to be told to sit down. The A330 was more comfortable, particularly from HAN-ICN which was completely empty and everyone had their own row. There is also an obsession with duty free, and for the last three hours of the first leg, the entire crew was consumed with taking and delivering orders. Having said all that, Asiana is still miles ahead of AA, Delta, United, etc.



Asiana Airlines Customer review :  5 December 2011 by David Watson    (Japan)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Tokyo Narita via Incheon airport. Good service and leg room satisfying but besides that there is not enough to justify the ranking of this airline. Their website is terrible. Airport ground staff are not friendly, and most of all, this company allows only one luggage of 20kg in Eco or 30kg in Business - one piece of luggage is just outrageous for the price paid. The 747 was outworn with tired seats, inflight entertainment was ridiculously small, old and content simply not viewable. I fly often and Asiana really just didn't make the cut this time next to Emirates, Singapore, Thai and Qatar.



Asiana Airlines Customer review :  17 November 2011 by G Brindley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Osaka, via Incheon, and was very impressed. The service was outstanding, with large amounts of good quality food and drink. The entertainment system offered a good choice but was not 'on demand'. The seats were comfortable and there was plenty of legroom and storage space. The staff were always around, smiling and helpful. We had to wait 3 hours for the connection at Incheon airport, but that was pleasant as it is large and clean with lots of shops, and the Asiana lounge is comfortable and provides refreshments.



Asiana Airlines Customer review :  5 November 2011 by Tayfun Eldem    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN in Business Class. Hassle free boarding with on-time departure and arrival. Attentive FA's, great food with wide selection of wines and beverages. FA's smiling and looked after passengers. Very comfortable lie-flat seats with ample personal space and restful sleep. Good IFE but limited selection of movies.



Asiana Airlines Customer review :  26 October 2011 by S Hill    (Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip to SGN on A321, seats that were slim and comfortable. PTV on demand but choice limited compared to other carriers. A hot towel, full hot meal, dessert and coffee service is excellent quality. Crew served packed flight and did not seem to be rushed. Both flights on time. Onboard announcements were loud and clear but unfortunately only in Korean. The English announcements were poorly handled.







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