Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

LHR-SYD. Crew were friendly but their command of English poor and inflight announcements barely comprehensible. While the crew were pleasant, after they had completed the meal service they tended to disappear. Plane was a 777 with no on-demand entertainment system. The only good thing about this flight was the seat comfort and leg room.

Seattle-Inchon-Clark return. Planes are showing their ages (A330/A320). AVOD selection is good, lavatory is clean and always stocked. Food is great, but ran-out of Asian selection very early. I had a bicycle to check- in which was free (other airlines charge $50-$200). My only complaints is the need of USB charger in the economy area if power supply is not available. Most travellers have Ipods or other electronics. Flight Attendants always smiling.

LAX-TAO, MNL-LAX return. Great FA's. Time and new innovations are letting this airline fall behind. Now with many offering power ports in economy for phones, ipads, computers, this is not offered to its coach passengers. Inflight entertainment is not up to standards offered by other airlines. But personnel are great in all areas although equipment is starting to lack.

ORD to SGN. The FA's were great, the entertainment adequate and the rest rooms clean and restocked with amenities frequently. My only complaint was the Korean food, not quite what I expected. I like Asian food but this was not as good as I heard it would be. I'd opt for the western meal next time.

SFO-ICN. Quadra seat made this 12 hour flight enjoyable. Extremely attentive flight attendants. Flight departed and arrived on time. Decent movie selection, but 1 movie froze up at the same point 80 percent of the way through.

London-Sydney return. This is the 3rd time I have travelled this route with Asiana and the quality has been excellent on each. The seats are about as comfortable as you can get in economy. The attentiveness and friendliness of the cabin crew is excellent. Meals are good if you choose the Korean meal. Entertainment choices are good if you have AVOD but fairly limited if you haven't. Toilets are clean and well stocked. The overnight stopover in Seoul was at the Seoul Royal. Only criticism is that the announcements can be too quiet and the command of English is a bit limited. The directions for getting to the Asiana desk for hotel allocation could be a lot clearer.

FRA-ICN-SYD return - and three out of four flights were good / very good. Although FRA-ICN and back was only a 747, good on demand entertainment system, very good meals and friendly staff. ICN-SYD was a 777, but no on demand system, older machine - everything with a lower standard (seats, food, etc.). However SYD-ICN we had a lot of problems with the crew: we ignored to shut the shades on a daytime flight, none of the crew could speak proper English - they all were repeating the same phrases over and over again. Long story short: good food, most of the time good entertainment and seats, but poor service, if you start to discuss with the crew.

LAX to Hanoi via Incheon return. LAX-Incheon on 747 and Incheon-HAN on A330. Check-in and boarding couldn't have been better throughout. All planes were immaculate, flight attendants were superb. Food and beverages were excellent and inflight amenities very good. All equipment functioned perfectly and the toilets were kept fully stocked and clean. IFE was more than adequate. Seats were a bit on the hard side, although I don't have a lot of padding and I found it difficult to sleep with the angled seating. Overall, definitely a first class experience for a business class price. Too bad US airlines lag further and further behind.

TPE-ICN. Missed first flight on Korean Air, so this was a last minute booking just hours before the flight. The low cost was impressive, only 300 USD. The flight was barely 15% full. Flew on an 3-3 configuration Airbus. The cabin felt very dated, perhaps due to the yellow lighting and grey seats. Service, naturally was fast and efficient. Smooth flight, delicious meal and the flight attendants excellent. Only inflight entertainment was a random movie shown overhead. My only complaint was that the armrests would not raise all the way up in between the seats, thus preventing a much needed nap across the seats.

SYD-ICN-CDG return. SYD-ICN by A330 and met expected cabin standards, but after breakfast, cabin crew asked that shades be drawn - at 11am on an originating flight. Remaining sectors by B777-200 and were simply substandard with a 7-section seat that is far from flat, let alone fully flat. The crew fitted vertical plates to the footrest after takeoff to stop you slipping down and under the seat in front. Inflight entertainment was primitive. On two sectors the purser apologised for mistakes by cabin staff who were friendly but amateurish.

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