Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

HNL-ICN-HNL on A330. Fast, efficient check-in. On-time departures and arrivals. Friendly FA's who responded quickly to requests. Wide variety of seat-back entertainment, Clean restrooms. Best leg room I've ever had in economy. Hot towel, menu, two delicious meals with snack and water in between. Baggage came quickly. I'm so glad that Asiana has returned to Honolulu after being away (too) many years.

Incheon to Hong Kong. I walked straight up to one of the several Business Class desks and was checked in within about 60 seconds. The Asiana Business lounge was a big disappointment, it was crowded with little spare seating, little food or drinks available for the morning crowd. I gave up and went out into the public area which is well designed and much more pleasant than the lounge. I boarded through the separate gangway for first/business class onto a 777-200 which was an upgrade from the scheduled A330 on this route. 777 had the new Quadrant Smartium seating which is similar to that on Emirates A380. Despite being new seating it seemed a little soiled and had lost the 'new' look and feel, but seats were still pleasant and fully flat. Champagne, juice and water offered. Cabin crew were very friendly and obliging. Menus ere handed out as soon as the seat belt sign was off and a 4 course Western or Korean brunch service was offered. The food and wine service is where Asiana really shine. Each course was served on elegant china. The wine list was well chosen. The only things to let Asiana down were the poor video content and the fact that the seating, although lie-flat, was hard to make comfortable in the 'relax' position.

I had great flights from SGN to Seoul and Seoul to SFO. The crew was always cheerful and treated everyone with respect and the food was fairly good. I flew in coach, so the seats were on par for every other airline, in terms of comfort. (I didn't sleep well since I am 6'1", although I had an aisle seat, the seats weren't comfortable enough for me, but that's more of a tiff I have with Airbus and Boeing). But, overall, I liked flying Asiana. The only problem I've had is getting my mileage credited on my freq flyer card.

Seoul-Hiroshima, 1 hour flight. B767-300. The plane was half empty. This old plane was still in very condition. Seats comfortable with plenty of legroom but no inflight entertainment. Flight attendants very good as usual with Asiana and very present and attentive to passengers even on a short flight like this one. We were promptly served a light tasty meal.

ICN to LAX in Economy. Was not allowed to reserve seat in advance, so wound up with a lousy seat in the back of 777-200ER. Flight was full, service was at best average and flight attendants felt too overwhelmed. Flight was 1+ hour late leaving ICN and staff did not bother help us with our connecting flight.

FRA-ICN. Staff service was really good and I enjoyed the entertainment. However the plane was a bit old but apart from this I enjoyed the flights. Excellent connection with our flight in Korea.

SFO-ICN. Spotless cabin, bathroom kept clean throughout flight. New bed was very comfortable, no problem on width, and I'm a large person. Drink selection excellent. Food selection not bad, I had Korean, but western was offered. Saw no inflight snacks offered on the 12 hour flight. Flight attendants walking through cabin every few minutes. Movies on demand about 16 selections, little limited but not bad. Beats North American airline service hands down.

ICN-JFK roundtrip in B777. Getting a seat in business class is almost impossible if using miles to upgrade. Service in Y-class matched or was better than that of C-class in some airlines. Meals served on JFK leg were great. Seats are spacious with plenty of legroom for people under 6 ft tall. However, seat back is very thick and the seat in front of you somewhat crowds into you. IFE was fine but needs improvement in variety. This airline really needs to focus on improving the command in English for the entire crew. Public announcements in English were poor. Considering more than half of the passenger onboard both legs were non-Koreans, this may become a problem.

HND-GMP, ICN-PVG with overnight connection. First leg on A330 with AVOD, meal service, comfortable seats, and courteous cabin crew. Counter staff for the second leg were extremely helpful considering I was late for check-in, but fortunately managed to get me on the flight. The flight to Shanghai was more than pleasant for a short 1.5 hour flight with an exceptional meal service and always smiling inflight crew.

PVG-ICN return. Departure and arrival on time. PVG-ICN very old B767 but well maintained and clean, ICN- PVG old A321, again clean, no entertainment (AVOD) but it's ok for 1.5 hrs flight. Food great with plenty of drinks served. OZ has much higher service standard than most Asian carriers.

PVG-SFO via ICN with a school group. Very good service and nice food on all sectors. Check-in fast and professional. Flight attendants hard were visible during every stage of flight. Staff answered passenger calls within seconds and were pleasant and cheerful. Asiana is certainly above competitors in regards to service, food and quality. We could have travelled direct to SFO on an American airline but the cheaper price and higher quality of service were worth the additional hours.

Super service on two flights, LAX-SEL-LAX in 1st class. Great food and service. IFE needs updating however. Only 10 seats in First which made for a spacious experience.

777 LAX-Seoul. Positives were easy check-in and boarding, economy 80% full and plane in great condition. Flight attendants very professional and efficient. Food was good. Negatives were old loop style IFE with poor headsets. Food was only one western choice, other option Korean. No pre lunch drink which seems crazy on 12 hour flight. Flight attendants hardly spoke to passengers.

LAX-ICN First. Only 5 passengers in First. Old 747 in terrible shape, had to change seats 3 times as the entertainment system did not work. Food very poor, not able to get seconds on the starters because there was nothing left!

Osaka (KIX)-Seoul (Incheon)-Beijing and Nanjing-Seoul-Osaka. Exceptionally good flights with unbelievably good service, meals, wine and comfort. Only problem was in making my 90 minute transit at Seoul-Incheon on the outbound Asiana flights. On return flights I noticed one transfer and security gate that was almost completely empty while another transfer and security gate a hundred metres away was jammed packed and virtually not moving. Asiana could do well to advise transit passengers of this problem and to seek ways of rectifying it if they wish Incheon to be considered a serious transit hub for them.

Business class ICN-SYD return. Business from SYD-LAX. On INC-SYD leg, seats did not go into flat beds - a disappointment for a long haul flight. Video system was sub-standard - not on demand, selection of movies terrible. Food both western and Korean was not very good. Flight attendants were very attentive. ICN-LAX leg was in a newer business class configuration with flat beds that were much better. The video screens were better quality and on demand. Again the food was not very good, but staff were attentive.

B777 with lie flat bed LHR-ICN, B777 with no AVOD on ICN-SYD route. Really little comparison- service better on newer plane, better bedding, pillows, choice of movies and audio. Soft product fine on both, but a grade higher on newer cabin. Food was good, but the second meal on the first leg is always a lunch, and for ex-UK, this is served at 6-7 am. A breakfast option would go down better. Asiana does not allow CPAP machines to be operated from the a/c power supply; this is a great shame as there is no technical reason for the ruling.

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