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Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports



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Asiana Airlines Customer review :  7 August 2012 by Peter Britain    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ICN in first. Lounge at JFK joint Star Alliance business and not all that good. Once on board everything changed. Nice clean 777 with good full flat beds. Attentive, pleasant cabin crew who could not be faulted. Food, wine and AVOD what one would expect of a five a five star airline. Will certainly fly with them again.



Asiana Airlines Customer review :  2 August 2012 by H Chana    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver to Delhi via LAX - Vancouver to Los Angeles on Air Canada E90 and Los Angeles to New Delhi on Asiana Airlines Boeing 777 and Airbus 330 respectively. What a difference between Air Canada and Asiana airlines service! All flights were on time. I had to buy food on Air Canada. The cabin crew appeared bored and tired on Air Canada flight. IFE was very good. I took shuttle from domestic terminal to international terminal. Asiana airlines ground personnel were very friendly and helpful. The flight from LAX to ICN was a midnight flight on Boeing 777. IFE was good with variety of movies and shows. Drinks were served 30 minutes after the flight, followed by meal (dinner and lunch). Snacks were provided throughout the flight. Airbus 330 was used for Flight from ICN to Delhi . Cabin was clean. Flight attendants were very friendly and attentive. Two meals were served on this flight.



Asiana Airlines Customer review :  1 August 2012 by Helen Sinnett    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN return. Second time flying with them, this time for a business trip. Priority boarding for business class passengers and flight attendants attentively directed me to my seat and were visible throughout the entire flight to check on passengers or to serve drinks. Food was served in three course meals with Korean or Western options. Highlight was the quality selections of wine on offer for business passengers and were the best I have experienced in-flight. Seats were comfortable and wide however they were not lie-flat, though they reclined enough to sleep well. In-flight entertainment was good for me and in-flight shopping was a breeze.



Asiana Airlines Customer review :  23 July 2012 by Steven Le    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-ICN (July 17th) + ICN-SGN (July 18th) This was my third time flying Asiana. The flight crew was very polite, entertainment system had a great selection of movies, takeoff and landing was good, and the flight was smooth overall! I really appreciated the drinks that the flight crew brought us every 20 minutes or so starting at the middle of the flight! ICN-SGN was somewhat less desirable. We scrambled from security and nearly missed the connecting flight, but the airport crew was very kind and let me and about 30 others through. The Boeing 777 was very cramped and I was stuck in the middle seat, the entertainment system was aged, and it was really hard to sleep so the flight seemed much longer than SEA-ICN.



Asiana Airlines Customer review :  23 July 2012 by C Kim    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-ICN, ICN-HND. Miles were used on this trip with Asiana. There was a last minute aircraft change, thus my allocated seat was no longer available. Leg space felt a bit cramped on the A330 aircraft, but not sure if its due to me having flown for so long already and just weary of sitting. Food was fine and service was as good as it can get on a short 2.5 hour flight. I've flown with Asiana many times in the past, so I pretty much knew what to expect, but I never grow tired of how thorough they are with their in flight service.



Asiana Airlines Customer review :  18 July 2012 by Martin Hornlimann    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled SYD-ICN-SEA/SFO-ICN-SYD. Fantastic service, excellent attentive crew on all flights. SFO-ICN on a B777 with the new seats, which are fantastic, slept 9 hours. Transferring to the older style seats on the B777 to SYD was a real step backwards, but the crew and service made up for it.



Asiana Airlines Customer review :  17 July 2012 by Donald Woods    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From PVG to ICN (approximately 2 hours) the crew served a full-course lunch with a choice of Korean or Western entrees, salad, roll, and chocolate mousse. They had it served, offered second cups of coffee or tea, cleaned it all up and had the plane ready for descent. All of this done with genuine politeness. My long trip from ICN to SEA was the same pleasant experience.



Asiana Airlines Customer review :  16 July 2012 by W Kim    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN return. Pleasing long haul flights on both legs. Cabin crew were very professional. They were attentive and visible throughout the flight. Soon after take-off, food was served. Quality is good especially the Western option, though Korean also seemed nice. IFE was alright for me and a wide range seemed available. Seats were nice and wide at 34 inches with plenty of leg room so overnight flight was not a problem. Overall the service of this airline is impeccable and I will definitely travel with them again.



Asiana Airlines Customer review :  5 July 2012 by B Goode    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I just returned to SFO from BKK traveling through ICN. I had heard that they were a good airline, but they exceeded my expectations. I flew business class and had a great lay flat seat for the long haul leg from SFO to SEL. Seats from ICN to BKK did not lay flat, but offered enough of a recline to actually sleep on. The service from the crew was outstanding! I honestly have not had better service on a plane. I had a lengthy layover in ICN and the lounge was good but not great. ICN airport is good to transfer through as it is modern, clean and efficient.



Asiana Airlines Customer review :  4 July 2012 by W Brandoe    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN and back. Cocoon seats and no VOD meant a pretty dire flight comfort wise. Although food was excellent - Korean main meal both ways-the return flight seemed endless. Not a patch on QS seat of my last flight. Crew was great, but the overall impression was anything but 5 star.



Asiana Airlines Customer review :  3 July 2012 by P Imhof    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26 June 2012. Flight, Seoul Incheon - Bangkok. I travel at least 200'000 miles per year and always in business class with Star Alliance partners. This flight however was disappointing, the plane, an old 777 had old seats and the entertainment system was from the last century not what I expected from this airline. The staff was pleasant but the food was not up to standard.



Asiana Airlines Customer review :  27 June 2012 by K Inouye    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ICN-OKA return. From the ground staff to cabin crew, I was surprised at the level and quality of service. 772ER for LAX-ICN leg, comfortable seat with decent recline, I was able to sleep a good portion of the flight. Meals were very tasty and cabin crew spot-on. Unlike SQ, these FAs actually take the time to engage with PAX. 763ER for ICN-OKA-ICN legs, comfortable seating and full meals served during the short 2-hour flights. 744 Combi for ICN-LAX leg, the most comfortable economy seat I've experienced. Lots of legroom (I'm 5'11") and decent recline, slept the majority of the flight home. Large PTV screen with a good selection of movies. Excellent food aboard, I chose the Korean selection, bulgogi with vegetables for the main course and the kimchi rice as a snack. Overall, very impressed with OZ and I look forward to flying them again.



Asiana Airlines Customer review :  26 June 2012 by Bob Hatcher    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Frankfurt (via Seoul) and return, business class. Seats on all flights were very good although they do not recline fully flat, cabin crew were very attentive on all flights and the food was excellent. The Sydney / Seoul and return was disappointing in that the video system was old, only worked on a fixed cycle and offered very few movie choices – the Seoul / Frankfurt flights were much better with a very modern VOD system. Hotel stopover included with outward flight and Asiana foolishly bus you into town and back, robbing you of much of your time – they should use an airport hotel. The downtown stopover hotel was very good but it offered very ordinary food as part of Asiana’s package. The Asiana Business Lounge at Incheon was very disappointing with a 1.5 hour wait for a shower and very poor refreshment offerings.



Asiana Airlines Customer review :  26 June 2012 by Thuy Le    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-ICN-JFK, LAX-ICN-SGN: First flight was a breeze, comfortable seats with really good seat pitch, cabin crew were fast and efficient, often presence through flight offering snacks, drinks almost every 20min in addition to very good meals. AVOD was great with a wide selection of movies. The return flight was delayed so we missed the connecting flight but the ground crew was happy to help us with free and high quality accommodation for the night. The flight from ICN-SGN had a mediocre AVOD in spite of being a B777 due to flight's duration. Overall, very good airline, especially the staff.



Asiana Airlines Customer review :  25 June 2012 by D Wales    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Bangkok via Seoul on 22 June 2012. Very disappointing experience. Business seats are not lie flat beds as advertised they only recline 50 inches max with incline of 160 degrees very bad recliner style. SYD to INC Entertainment system old and only works on a loop, no VOD, only 5 movies available on a 10 hour flight. ICN to BKK VOD available but screens and color very bad. Screens large but no color on many seats. System also uses headphone systems that do not allow for the use of outside systems ie noise cancelling (Bose etc). Crew attentive and overtly apologetic about experience but would not fly them again or anything longer than 3 hours.



Asiana Airlines Customer review :  19 June 2012 by J Min    (Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GMP-PEK shuttle in A330-300. Surprised to see the latest aircraft on a regional route. Flight was packed due to group travelers. Seats are advertised to have 32-33" pitch and felt more spacious thanks to slim seat back. 10" screen is easy to see but not much to watch in this 1.5-hour flight. Full hot meal was served to 290 passengers and it was never rushed! Meal was better than many restaurants in Asia. On the return, my seat was upgraded to C class. Again, a hot towel service followed by a round of drink, and full hot meal in china and silverware. All in 90-minute flight and never rushed. When it comes to in-flight service, Asiana is tough to beat.



Asiana Airlines Customer review :  14 June 2012 by J Disley    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney to USA return in business, especially to try the product which has been so highly recommended. Although 3 of the 4 legs had older seats (planes), it is true that the service makes the journey. 6 stewardesses to 24 passengers. Meals were served quietly, and no galley noise could be heard. Snacks at any time were as big as a meal. Toilets cleaned between each passenger. The respect shown for the passengers was excellent. Upgrade some of the planes and the product would be perfect. Downside: Asiana Business Lounge in Incheon very disappointing. Will fly with them again with pleasure.



Asiana Airlines Customer review :  14 June 2012 by Helen Sinnett    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN return on 777-200. Flight attendants warmly greeted us on boarding. Shortly after take-off, FAs distributed headphones and slippers. Menus distributed with hot towels before breakfast was served. Western option was great and quite filling. Flight attendants seemed to start clearing up faster than usual however they politely told me to eat at ease and they would clear mine up later. Tea and coffee served before the lights were turned off. IFE was fine for and inflight shopping a breeze. FAs were frequently present and regularly served drinks. Return overnight flight similar story. Seats generally comfortable to sleep in. Toilets were maintained well but the long queues were frustrating. FAs quickly resolved the issue by directing some passengers to the business class toilets. Overall FAs were very professional and pleasant. I was very pleased at the level of service and will certainly consider my next trips to Asia with them.





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