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ASIANA AIRLINES customer review :  6 October 2009 by H Howell (USA)

SEA-BKK via ICN RT in Economy. Check-in quick with efficient and friendly staff. The flight to ICN on new 777 was uneventful. Flight attendants friendly and did not disappear after meal service as with some other airlines. Korean meals ran out and had to settle for western fare; wished I had ordered special meal as it was a tough lump of beef. Connecting flight cancelled and rebooked for a flight next day. Asiana provided hotel, transport, and three meal vouchers. Be sure to ask at Asiana information desk where to sign in for this before lining up for immigration. One hour drive to hotel (Seoul Royal) located in shopping and restaurant district. A good tourist class hotel with amenities, but eating out is recommended for one or two meals. Flight to BKK was on a new A330 which I found more comfortable than 777. Cabin crew not as efficient as trans-pacific crew. Check-in at BKK fast and efficient. SEA via ICN was a bit better due to the BKK to ICN segment cabin crew was spot on and equal to the ICN to SEA leg. The entertainment system worked well but the annoying thing was the movies would start on a 2-3 hour cycle; on-demand would have been nice.

ASIANA AIRLINES customer review :  30 September 2009 by J Turner (UK)

LHR-ICN-HIJ. Having flown with ANA and Singapore this year already, I was a little very pleased with the service and standards of service, as Asiana were far better value for money. Outward LHR-ICN crew were not really very quick to bring drinks etc but return leg they were excellent. Limited choice of movies but enough to keep you busy for 12 hours. Will certainly fly with them again.

ASIANA AIRLINES customer review :  29 September 2009 by B Walberer (USA)

SFO-BKK via ICN return in Y class. All flights on time. The cabin service was excellent, with friendly crew, prompt response to service requests and frequent drink runs. The food was above average quality. Asiana provided a transit hotel for the long layover in ICN on the return. I had to contact Asiana on my own and request this as Asiana does not provide this automatically and no information in this regard is provided on their web site. The only negatives were the lack of adequate snacks between main meal service on the ICN-SFO flight – only small packs of nuts and pretzels were available and the lack of PTVs BKK-ICN. All other flights featured AVOD with an acceptable selection of movies. The biggest problem is Asiana’s website. I received error messages when trying to check-in on the internet and other functions, such as requesting mileage credit, do not work either.

ASIANA AIRLINES customer review :  29 September 2009 by A Lou (USA)

After our 5 Star flight Shanghai to Seoul we were looking forward to our flight home - unfortunately, the flight was on an older 747. Business Class seats were the older, reclining seats, not even angled lie flat seats. For a 10.5 hr flight it was not conducive to sleep; when the passengers in the row in front of us reclined their seats (which they did for most of the flight) you had to be a gymnast to get out of your seat, even if in aisle seat. The entertainment was poor (no real Korean movies and selected shorts, only old American movies with Korean subtitles. The screens were small pop-ups from the middle console. In short, concur with previous reviews that were critical of the old 747 they use for this flight. The poor seats and antiquated entertainment system is the sole reason for the "7" rating. The attentive flight attendants rate a "10" and the excellent Korean and western cuisine rate a "9/10". We look forward to flying Asiana again but will reroute to ensure it's on a 777.

ASIANA AIRLINES customer review :  28 September 2009 by A Lou (USA)

We flew OZ364 from Shanghai to Seoul. Although a short flight (approx. 1.5 hrs) we were served a full meal that was excellent. Inflight entertainment was very good (with Korean movies and shorts). FAs were very attentive; an outstanding flight.

ASIANA AIRLINES customer review :  22 September 2009 by Barry Corke (UK)

LHR-ICN-SYD return. Ground staff and FAs extremely polite and attentive. The legroom on the planes is far better than other airlines. AVOD worked well on all 4 legs although the fairly limited selection for long haul flights could be better and that would be my only criticism. The food is of a far higher quality and selection than other airlines. The return, overnight hotel – the Seoul Royal – is an hour away from the airport but the airport desk was easy and simple enough to find and the travel arrangements well catered for. The room was clean and well-appointed and the Smorgas restaurant on the 21st floor had stunning views across the city. I teamed up with a fellow passenger and we hit the town for dinner, finding a local eatery rather than staying at the hotel. The meal was excellent, albeit very spicy, cooked at the table. Overall, this airline is outstanding. Their attention to detail stands out and I cannot recommend them enough and would definitely travel Asiana again.

ASIANA AIRLINES customer review :  22 September 2009 by S Saoji (USA)

JFK-ICN-CAN and back Economy Class. Service was excellent and always with a smile. I had asked for an Asian Veg meal and the food was very good. The seat pitch was excellent. I will be flying them again next month. The 5 star rating is well deserved.

ASIANA AIRLINES customer review :  22 September 2009 by T Everitt (Australia)

Have been a fan of Asiana for some years and go SYD-INC-LAX and return in business. This trip not so great. The 747's as seem old and need refurbishing. The 777's are far better in every way. Have never had AVOD on these trips, food is getting boring only because I have had the same meal so many times - about time they changed the menu for frequent fliers. The little amenity bag is a bit hit and miss with some flights having them and others not, and still don't know why they continue to have plastic knives on Sydney flights and metal ones to Los Angeles. The individual service from the FA's remains outstanding - a great airline and would be better with 180 seat recline.

ASIANA AIRLINES customer review :  17 September 2009 by Steven Cao (China)

PVG-ICN return, great service, cabin clean and decent, AVOD is amazing, definitely would fly with Asiana again.

ASIANA AIRLINES customer review :  15 September 2009 by Fred Gross (USA)

LAX-ICN-LAX. The flight was on a B747 Combi. Its a long flight, but went well in both directions. The food was fine, service was above average. The movie selection I rated as poor - the plane was in good shape but clearly refurbished. I will take Asiana the next time I cross the Pacific.