Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

ICN-LHR. Good flight, excellent legroom, charming and attentive, if slightly robotic, cabin-crew. IFE system between Seoul and London so outdated as to be non-functional (bring an iPad) and lacks 'western' content. The demanding of blinds-down during day-flights is becoming a big issue in these reviews and one that should really be addressed. No-one on the flight wanted to sleep following an early afternoon take-off. Many wanted to see the Mongolian landscape which is why they had asked for a window seat in the first place. This is especially true as one lands at LHR 6pm and therefore will go home or to a hotel, have dinner and then try to 'sleep' again. Communication from the flight deck could also be better, as the aeroplane just starts moving (on time) and the captain will say thank-you at the end of the flight. 50/50 then, although in economy that seat-pitch is worth a lot.

I have travelled business on Asiana about ten times in the last year or so, always ICN-SYD route and simply cannot understand their high rating. Staff are unfailingly pleasant but the service fails often: requests forgotten or sometimes just ignored. On checking in at ICN yesterday, for example, I was told that I could not change my seat because the aircraft was full. Almost half the seats in business were empty. This has happened at least twice before. As others have observed, the seats on 777s used on this route are not lie- flat and are five across. When the aircraft is full, the cabin seems very crowded. Last night's flights was on an A330 - the AV was better but the seat and thus the quality of sleep was terrible. The food is ok but nothing to write home - or here - about. AV is not OD and is quite poor on the 777s.

LHR-ICN-SYD. The ground crew and flight crew were excellent, especially on LHR-ICN. The meals were excellent and very enjoyable, cabin crew were always there if you had any issues. Drink runs were done often. The only problem I had with these flight was the Inflight Entertainment - unbelievable they didn't have AVOD on the Boeing 777and this should be improved for such long-haul flight. Everything else was fantastic, definitely would fly Asiana Airlines again.

Some good things, some not so good. Good inflight service, cleanliness, politeness. legroom etc. The not so good include IFE, a rather minimalist approach to alcohol, and the custom of blinds down regardless of morning, afternoon or night flights. I have recently flown LHR-ICN-SYD return twice, all by old B777's so I can't say Asiana are a 5 star airline on the long haul sectors I experienced.

Best economy class I have ever flown. Hardest working and most responsive crew I have ever flown with. Very comfortable, spotlessly clean throughout each 10 hour flight. Will definitely use Asiana again!

Incheon to Chicago business class. This was the best business experience I have had on routes to the US. Check-in at Incheon was fast and efficient and lounge at ICN was immaculate. The planes were clean and the standout was once again the service from the FAs. Seats were full flat with lots of room and the IFE was good. Food was once again exceptional and the wine selections were great. FAs regularly served champagne without having to be asked. It was truly a 5 star experience.

Sydney to Seoul on 777. Seats were wide and comfortable for economy and reclined enough to sleep. Shortly after take- off, FAs gave out various small amenities and slippers which I found useful to walk around on the plane. Hot towels and menues were given before breakfast and the food was the best I have had on any flight. Beverages were served regularly with FAs offering water and juice. The IFE was good for me but screens were the older style PTV. Staff service was a standout. FAs were efficient and fast when called.

SYD to LHR on 23-09-12 in business: agree with some of the comments on here, the service, food and wines are wonderful however it all counts for naught if you can't get a decent sleep. I flew on the old layout 777 and the seats angle flat with insufficient lower back support and a very uncomfortable and hard support for lower legs. The PTV screens are large but with just five or so movies, all of which I'd seen on other carriers a month or so ago, on loop I didn't bother. The cabin temperature seemed on the high side. I'm not sure whether Asiana deserve their extra star when the overall business offering seems deficient in key areas.

ICN-PVG a flight I do with huge regularity. Plane varies between a 320 and an old 767. The 767 is probably preferable if you can get it. The 320 usually packed full of tourists and associated duty free clobber. Seats are on the whole pretty comfortable and leg room is good (I am 6'). Staff a fairly attentive, get the immigrations forms out quickly and always offer a pen if asked for it. They are also good at getting people to put seats up when you are trying to work or eat. They also leave it to the last minute before landing before getting electronic devices off. Food is probably the best I have had in economy with the exception of Dragonair. Whilst you don't get a selection it is usually very edible and portions a OK. Gripes come with the entertainment: no VOD and whilst you won't get a film in on such a short hop I am sick to the back teeth of AFHM or whatever it is. Certainly continue to choose them over Korean Air.

Flew from Seoul to Sydney overnight, food and service again very good, seat average, but at least this one on a 777, I could recline fully, though the footrest would not lift high enough so when laying flat or near flat it caused you to lie with your back concave, leading to back pain and the footrest was a clip on leaving a gap just big enough to catch my heels. Really on a trip this length a 5 star airline should have lay flat seats. Also the AVOD was poor with movies only available on a loop viewed on a grainy screen. How can an airline be rated 5 star without on demand video on a reasonable screen? I fly Qantas regularly in business class and really there is not enough in my view for Asiana to qualify for the extra star. They really need to upgrade the aircraft I flew on, then they would qualify for the extra star to be 5 star.

Travelled the Red eye from Bangkok to Seoul, a shortish flight in an older 767. Had pod style seats which were reasonably comfortable till you reclined, the pitch was a little tight as when I reclined, I couldn't raise the footrest fully because my feet would not fit under the seat in front with my shins up against the seat pocket rail in front and the seat only reclines about half way back. Recommendation based on this flight, in future if I have to do this leg I'll try to schedule so I do it in reverse so I don't have to try to sleep. Service and food met 5 start expectation but the seat and plane condition definitely do not. It had AVOD but choice of movies a little limited.

Singapore to Incheon. Staff formally greeted passengers onboard before take-off. The seats were nice and wide with good legroom, far superior to the economy class in Singapore Airlines, and they seemed softer than most economy cabins, allowing for restful sleep. The food was excellent especially the Korean option. Flight attendants frequently served drinks which were much appreciated. Cabin was maintained well and toilets were kept clean and stocked throughout the flight. Although, the IFE was rather limited. Recent movies were available however a wider selection would have been better. The highlight was the staff service and the amount of attention passengers were given.

Return flight. ICN-HAN on A333. First time flying with Asiana. Cabin was hot when we're boarding the plane and many pax complained about it. Leg room and seat comfort not bad, old style PTV screen. Some FAs were friendly while some were not. Hot towel and OJ were served before meal. However, food wasn't like what I expected. Pillow and blanket were provided. HAN-ICN on newer A333. Delayed 45 mins due to airplane connection problem. Plane was clean and leg room was fantastic. Pillow and blanket provided. FAs seemed to be tired and half-hearted. Wide screen and new version PTV, but the ones on my seat and on my friend's seat right behind me froze up and not working at all during the whole flight. Hot towel and OJ were served before meal. Food was worse than the previous flight. Another cup of OJ was provided prior to arrival.

SEA-MNL. I have to say the food served was by far the best I have had on any airline. The beverage service was excellent as well, flight attendants were regularly offering water and juice. Check in was efficient. No lines at all, no waiting at both Seattle and Manila. While I have read many times about how good Asiana's economy seats are, I found my seat very uncomfortable, it felt unusually hard and I was unable to sleep. The head support cushion extended out too far to allow me to use my neck pillow. Then my entertainment system froze up on me in the last hour segment of the flight to ICN and it happened again when returning to Seattle. Then there were the never ending announcements, seemed a little louder than necessary and too frequent. On the final leg of my return trip into Seattle the staff servicing my area weren't as good as before, seemed a little bit miserable. One attendant was clearly annoyed when I asked for a replacement headset, mine wasn't working on one side. I will use Asiana again if the price is right, having said that, the seats are not good, average at best.

SYD-ICN on B777. Planes were the older 777s although it was maintained well. The economy seat pitch were the best I have experienced at 34 inches. Food was great and drink rounds were frequent. Passengers were asked to lower the shades after breakfast intended for people to sleep. Slippers were distributed in economy which allowed for comfortable movement around the plane. Toilets were kept clean throughout the flight and stocked well. The flight attendants were immaculately presented and professional. Will definitely recommend them.

I have just completed my third trip, Sydney-London in Business Class. Until this last trip I could not fault the airline, but on the last trip, on the Seoul-London sector, things were different. As the whole trip from Sydney to London is during daylight hours, I prefer to have the blinds up. On the Seoul-London sector the cabin crew insisted that blinds be lowered. I complained to the airline, only to be told that the blinds are lowered to enable people to rest. Travelling to London from Sydney, I get a nights sleep before the flight, where I am expected to "rest', then a night in a hotel in Seoul, followed by a daylight flight to London where I am expected to "rest" again. I was informed that I could use my personal light to read if I wanted to. I would like to point out that after paying thousands of dollars to travel in Business Class, do not expect to be treated like a child in Kindergarten being told when to sleep. I will add that it was only on this sector that I have ever had trouble with Asiana.

ICN-LAX. Check-in was fast and efficient and ground staff gave good first impressions. Asiana's Incheon business lounge was luxurious with modern facilities however quite limited in food and beverage options. Lounge staff notified me of my flight time and escorted me to the boarding gates. Business class passengers are given priority boarding and lines were orderly and organised, comparatively superior to American carriers. Meals served soon after take-off with Korean and Western options in three courses. Flight attendants frequently checked on the passengers with a delightful attitude and drinks were served multiple times. Seats were wide and comfortable as expected in a five star airline. A wide range of in-flight entertainment was available however was surprisingly not on-demand. Overall it was an enjoyable long haul flight and I will definitely fly with them again.

ORD-Seoul and on to Taipei, but via EVA Airways. Asiana was superb, except for the inflight entertainment. I couldn't believe the poor quality and options on an aircraft that had everything else right. Food and service excellent. Seats were not quite flat, but I knew this going in and it was still easy to sleep. Lounge was Star- Alliance shared in Chicago and quite nice, albeit small, compared to the enormous one in Seoul, which was pitiful - terrible food options, limited beverages, strange seating/lighting. Overall, would fly them again.

London - Seoul and Seoul - Sydney both on Boeing 777. Overall pretty good. Leg room seemed better than most, staff were generally friendly and helpful and food was perfectly acceptable. Biggest let down was the in-flight entertainment system. You had a very limited choice of films and you couldn't select start time etc, they were just on when they were on. Screen quality etc was also very poor. Might seem like a relatively small thing but on what was effectively a 24 hour flight it was a bit of an issue and not what I expected from a 5* airline. That said, overall I think they represented decent value for money and would certainly consider them again.

BKK-ICN-JFK and SEA-ICN-BKK.  All were excellent, very attentive flight ground staff & flight attendants.  The aircraft was clean and well maintained (some reservation to the old B767 between ICN-BKK but they are still clean).  Meals and drinks are excellent.  I am also impressed that when I arrived in BKK and forgot my medication box on the aircraft they still can track me and had it returned. 

LHR-ICN and ICN-SYD. Both flights onboard 777-200ERs. Asiana is a great airline in my opinion but the lack of AVOD is not really acceptable in 2012! (I wouldn't fly this airline long haul unless on board 747, no power points or AVOD in economy otherwise). However, friendly staff and great food is why this airline still deserves its 5 star rating.

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