Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

Seoul - New York in business and the best I have experienced to date. The lounge at Incheon was also superb with great showering facilities available upon arrival and comfortable space to relax in. During the flight, the staff address you formally and always offering various beverages with such a delightful attitude. The seats were a comfortable full flat and the entertainment system was much better. Food came out in courses and was beautifully presented. Landing at JFK was a little late due to air traffic but baggage came out straight away which was convenient. It was an excellent business product across all aspects.

Sydney to Incheon return both flights on the Boeing 777-200. Impressed with the service at the airport and during the flight even with the simple things like escorting business class passengers to the gates from the lounge, priority boarding, beverage refills without having to be asked and overall the amount of attention given to passengers. Dining was of high quality both in terms of taste and presentation and the high-end wines complemented meals nicely. The business seats were comfortable to sleep in and offered good space but I was hoping for a full flat bed especially for the return flight overnight. Headsets for IFE were noise cancelling and operating the entertainment system was simple. Shortly before landing crew distributed branded parting gifts to passengers something I have never encountered before.

SYD-LHR-SYD in Business Class. Excited to try Asiana but feel a little underwhelmed after the experience. 3 out of 4 flights had delays between 20 mins and 2.5 hours. The old business class 'lie flat' seat is OK but difficult to get comfortable when sleeping. The new 'flat bed' business class was fantastic in terms of comfort. Entertainment was on demand for three flights, but old school tape style on one flight where you can't pause or rewind. Headphones were of poor quality, so bring your own. Food was delicious on all flights with the Korean dishes being the best. Lounge in INC had average food options and was quite busy at peak times. One major irritant was the cabin temperature on all flights - very hot - which made for an awkward and uncomfortable trip. Crew were all accommodating if not a little robotic, and their English skills left a lot to be desired. Would fly again if the price was right.

Travelled round-trip from Sydney to Seoul in economy class and was happy with the flights. Checking in at both Sydney and Incheon was easy and boarding was just as organized. Incheon Airport was so efficient and easy. The flight itself was comfortable and albeit the packed cabin, seats still seemed spacious and I was able to stretch out. On the outbound flight breakfast and lunch was provided with mini snacks in between. The overall quality of the meals were great and there were plenty of it as I still had the option I wanted despite being served towards the end. Same story with the overnight return journey but seats were not as comfortable to sleep in although it's the same case with any economy seat. Breakfast was served before landing in Sydney. The service from the crew was the standout on both flights.

A short flight between HND-GMP and the cabin crew made it as comfortable and pleasant as it can be. The food served for lunch was outstanding. It was one of the best meals I have had on board in the last few years. I am looking forward to traveling on long haul flights with Asiana next time.

Business class LHR-ICN-SYD, first leg 777, 2nd leg A330. First leg B777 Pulman seating, 7 across and no on demand IFE. The lack of full lie flat seats I can cope with as I'm of average build and height. 4 hour layover at ICN may have been at a quiet time but plenty of seats in lounge, shower available within 15 mins of booking and very well appointed - no complaint there. 2nd leg on A330, had been led to believe that Asiana are progressively upgrading their business class to herringbone configuration, but alas, this aircraft was also Pulman albeit with one less seat per row which made the cabin more spacious. Now had OD IFE and touch screen controls, which worked fine in economy but with a 60" pitch you need to release your seat belt to perch on the edge of your seat to be able to touch the screen. Otherwise you have to use the remote which has a strange logic all of it's own. Cabin crew are polite and attentive - somewhat robotic. Ordered a G and T which duly arrived but when the meal was served and I asked for a glass of wine she did a double take before returning with the wine list. I realised that what you first order is what they'll attentively serve you the rest of the flight, there is no such thing as a pre-dinner drink. On both flights I chose Western cuisine and on both flights courses were missed but quickly supplied when asked, but the food was so so. I'd definitely fly with them again if the price was right.

Another uncomfortable overnight ICN-SYD. In my previous review I forgot to mention the handkerchief-sized blankets that are inadequate for the very low cabin temperature Asiana enforces. The menu hasn't changed. The bright lights and loud announcements two hours and ten minutes before landing whether you want to stay asleep or not. Didn't bother even opening my headset this time with such poor IFE. Wish I had though - it might have attenuated the noise of chatting from the galley through the night.

ICN-SIN. This round trip was on points. Both flights were completely packed on 290-seater A330. The plane was not old but began to show its wear. Once up-to-date AVOD is now dated and Asiana really needs big improvements on this. Food was and in-flight service was good as always. Seat pitch is advertised to be 33" but it felt much tighter due to thick padding on the back. Big seat back did little for comfort, just consumed the space. Hard working cabin crew also worked extra minutes to sell duty free items. Still very good airline but there are some signs of things deteriorating.

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