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Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports
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ASIANA AIRLINES customer review : 1 November 2009 by Tom Dale (Australia)
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Customer Rating : 8/10 |
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Value for Money: |

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Cabin Flown: | Economy |
SYD-ICN-SYD. Check-in at Sydney was smooth enough although there was a long queue. Boarding at
a gate lounge which was obviously too small was a bit chaotic - maybe more the airport's fault
than the airline's. Boeing 777 with 3-3-3 configuration in economy. My aisle seat was
comfortable enough with good leg room and plenty of overhead storage. IFE screen small and not
that much to choose from. Cabin crew unfailingly pleasant and polite. Meals (lunch, a snack
sandwiches and dinner) all fine. The Korean food is pretty good. Return leg, an overnight
flight, was similar, the exception being check in and boarding at Incheon where the facilities
are really good and a thousand percent better than Sydney. I was given a pass to the Business
Class lounge, I suspect because I am a Gold Frequent Flyer with Qantas and this was a
codeshare with Qantas. Overall a very good experience.
ASIANA AIRLINES customer review : 30 October 2009 by M Vlad (Australia)
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Customer Rating : 10/10 |
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Value for Money: |

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Cabin Flown: | Economy |
Flew twice with Asiana, both flights SYD-FRA stopover ICN, and both times extremely satisfied
with service, seats, cleanliness, meals and staff. It's simply the best! And it's not just the
crew cabin staff but also the ground staff. After my travel agent forgot to book my
accommodation in Seoul, risking to spend my next 18 hours under the stars, the friendly
personnel helped me with my accommodation. Thank you! Not only I'll fly Asiana again, but I'll
also recommend it to my friends!
ASIANA AIRLINES customer review : 28 October 2009 by M Ball (UK)
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Customer Rating : 9/10 |
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Value for Money: |

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Cabin Flown: | Economy |
LHR-Seoul and then to Hiroshima - back from Narita. Flight on time, plane spacious, cabin crew
excellent, food best I have had flying for ages and real cutlery! I hate flying and I was
impressed. Seoul airport is amazing. Take advantage of the showers- they were spotless. Cost
to Japan was so reasonable for the service. Will use again, perhaps when going to Sydney.
ASIANA AIRLINES customer review : 28 October 2009 by B Loupis (Australia)
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Customer Rating : 9/10 |
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Value for Money: |

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Cabin Flown: | Economy |
Flew 4 different segments with Asiana. In all flights on 2 different types of aircraft, I
enjoyed the comfortable seats, excellent legroom and found that the slightly limited seat
incline a very good idea, as it allowed much more comfort during meals and also for getting in
and out of your seat. Meals were very good and service excellent, with very attentive cabin
staff, I have flown with at least 10 different international airlines in the last 12 years :
Asiana is easily the best experience. I will definitely fly with Asiana again.
ASIANA AIRLINES customer review : 28 October 2009 by M Kroeker (Canada)
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Customer Rating : 9/10 |
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Value for Money: |

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Cabin Flown: | Business |
Business Class SGN-NRT with a connection in ICN. Both flights great, FA's were outstanding.
Seats comfortable, 160 degree recline a little tough to sleep but not horrible. New cabins in
both aircraft, IFE good with good offerings. Only complaint would be the meal offering on
flight ICN-NRT. Was given choice of Korean meal or Western which was beef tenderloin, couldn't
finish it because it was really tough and had no flavour. Wine selection was good, dessert
offering was pumpkin mousse and was quite tasty. Give it an overall of 9 because of food.
Overall great experience.
ASIANA AIRLINES customer review : 23 October 2009 by D Green (UK)
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Customer Rating : 10/10 |
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Value for Money: |

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Cabin Flown: | Economy |
LHR-ICN-SYD Return. FA's are simply perfect in service/presentation. Food tasty, IFE could
have a little more choices, and seats are very comfortable . I think if you are an Economy
traveller this is by far best value for money, as service far exceeds price! I would even go
as far as to say service is quite close to business class treatment on some airlines.
ASIANA AIRLINES customer review : 19 October 2009 by Glenn Dy (China)
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Customer Rating : 9/10 |
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Value for Money: |

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Cabin Flown: | Economy |
Flew Asiana from Guangzhou to Seattle via Incheon (RT). Crew was excellent - professional,
patient, showed they enjoy their jobs. IFE was okay, although the movie selection was quite
old (being an avid moviegoer, the movie selection were movies I have already seen) and for a
9+hour flight, this made my flight a bit monotonous. Bathrooms were clean despite the number
of users, they have managed to keep it clean and spotless! The food served was ok although the
Korean meal didn't reach me so had to end up having beef steak the whole route and back but
the presentation, portions and taste were really to a high standard. I will definitely fly
Asiana on my next trip as I am more than happy with their service and performance. Even my
relatives from Seattle are also happy with Asiana's performance so I guess these comments
reflect their sentiments as well.
ASIANA AIRLINES customer review : 14 October 2009 by John Bell (USA)
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Customer Rating : 10/10 |
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Value for Money: |

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Cabin Flown: | Economy |
While visiting Seoul last month we flew Asiana for a quick flight from Gimpo to JeJu Island.
Service from ticket counter agents to FA was superb. My first flight on Asiana and I'm
impressed.
ASIANA AIRLINES customer review : 13 October 2009 by G Waugh (UK)
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Customer Rating : 9/10 |
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Value for Money: |

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Cabin Flown: | Economy |
LHR to Sydney via Seoul and back (777-200). Meals average, seats good, staff good, AVOD good.
Only minor quibble would be that the seats recline too far, but then I suppose that was good
for me too. Flight attendants come through the cabin with drink refills too quickly during
meals - you have to scull your drink if you want another one (you can always press the button
and order a drink anyway, which I did, and they were always happy to help and friendly).
ASIANA AIRLINES customer review : 6 October 2009 by C Jo (Australia)
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Customer Rating : 10/10 |
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Value for Money: |

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Cabin Flown: | Economy |
I flew regularly with Asiana from Australia. SYD-ICN B777 is great with IFE. Comfortable
seats, superb food, excellent FA and perfect airport at Incheon.
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