Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

London Heathrow - Seoul - Sydney return over the Christmas period. Staff are excellent, the food, both Korean and Western option is excellent. A great choice of films, music and games. Ample leg room for price. Hotel provided overnight on our return journey was excellent. The only down side to the flight was the entertainment system from Seoul to Sydney was a little dated. You couldn't start the films yourself, they had already started by the time you got the headphones. Probably best to update the systems to the same as the other aircraft's. Highly recommend.

I use Asiana frequently from FRA to ICN. Excellent food (go for the Korean option), great seating comfort, modern IFE, nice crew. Worth the money.

Sydney-Seoul-LA return. Economy seats were comfortable, food and entertainment system excellent, extras provided - slippers, toothbrush/paste, mouthwash and hot towels were appreciated. Flight staff very attentive and always had a smile.

MNL-ICN-LAX. Outboud on 12/12/2012 returned 1/6/13. Flights to Asia were up to the standards that I have come to expect from Asiana. Return trip was poor. A change of aircraft in MNL had my wife and I sitting separately (though we had assigned seats together over 4 months in advance.) They quickly ran out of lunch options and were only able to provide kimchee rice, which most of the passengers could not eat. Expecting the usual high quality food on the long transpacific leg of the flight I was sadly disappointed. There was a beef stew which was processed beef and french fries in the first meal and some very tough fried chicken in the second meal. After so many flights I was shocked at the reduction in quality. Even the attention of the flight crew seemed to have dropped.

LHR-ICN, ICN-SYD (economy, return). Standout features were the fantastic leg room (I'm 6' 1") and a very generous seat pitch. In-flight entertainment hardware on the first leg was impressive, very large touchscreen display as well as USB powered connectivity (pictures/music) and universal AC mains power (per two seats). Western film selection was reasonable but very lacking in terms of TV shows etc. Staff were professional, courteous and attentive although their English was very limited in my experience outside of the most straightforward questions. Without trying it the Korean food looked a lot better, with the Western option well below Singapore Airlines or British Airways offerings. Against the absolute top tier airlines Asiana holds up very well in my view and depending on the price difference I would fly with them again in a heartbeat.

Flew from San Francisco to Seoul to Bangkok and back. Every flight was the same consistent service. At the gate and checking-in, the service was attentive. The food was good, served promptly and warm, with the choice of western or Asian catering.

Sydney to Seoul then Seoul to San Francisco, both flights in business. SYD-ICN - Seats were padded nicely and comfortable and are electronically adjustable to various positions. Food and wine fantastic and looked as good as it tasted. Overnight stay at Incheon Airport Hotel was superb. ICN-SFO - Business lounge in Seoul was clean and modern and a comfortable facility to relax in with fresh but limited food. Lounge staff notified me of my flight and guided me to the gates where business pax boarded first. Onboard, seats were even better and newer than those on the first sector. They were fully flat beds in which I managed to sleep for 8 hours. Food, wine, entertainment once again excellent All attendants attentive and ground staff were excellent.

London to Sydney. Forfeited our flight with another airline which led us to use Asiana. We found the service to be fantastic. Staff were attentive, friendly and welcoming. The cabin managers (2 legs of the journey) both introduced themselves personally. The food was fantastic and the seats very comfortable. Excellent all round. Would definitely use them for future flights.

Shanghai (PVG) - Taskent (Uzbekistan) via Seoul (ICN) in Business Class - outbound two legs on brand new A330-300s, inbound on 767-300, showing first signs of wear and tear. None of the flights were on time! Outbound we left late - with 90 mins delay, in Incheon there was no chance to catch up a single minute, thus an extremely loaded A333 left more than 90 min late for Taskent. Economy class had been overbooked, many pax upgraded. These passengers were frequently visited by their friends/relatives from economy, so there was an enormous traffic in the galleys. Cabin crew did not even do the minimum to stop this and ensure the comfort of the business class pax. Food and beverage service was ok, but under these circumstances worse than expected. Flight back out of TAS delayed more than 4 hours and left at 3.28am. The attitude of passengers was again identical - and the cabin crew once again were helpless (or unwilling to intervene). Asiana does not have their processes under control, therefore these 4 flights were unacceptable in quality. Needless to say that the final leg from Incheon to Pudong left more than 4 hours delayed.

SYD-ICN was a codeshare flight with tickets purchased through Qantas but operated by Asiana. The most premium cabin available for this flight was business class and it was what I expected of a 5 star airline with the exception of reclined seats which are advertised to be "lie-flat" but slanted at an angle when in rest position. It was wide and comfortable to sit in but a little awkward to sleep in. Meals were delicious and came out in multiple courses. I opted for the Korean option and it was some of the best Asian cuisine I have tasted. The entertainment was adequate, perhaps not extensive but screens were wide and clear. Landing at Incheon was smooth and on time and the airport divides the gates between economy and business which was convenient and clever to avoid masses of people trying to disembark at once. Incheon Airport is very fast and I was out in less than 15 minutes!

Seoul Incheon to Chicago. First class Incheon lounge very clean and modern. Onboard I was pleasantly surprised at the suite style seats in first class on 777-200. Very comfortable and offered plenty of room but it lacks the luxurious feel probably from the white sliding doors. Service was as expected and impeccable from meal and beverage services to huge screens for entertainment (perhaps not necessary) and the mood lighting when sleeping was a great touch. Storage space was convenient and the seat was quite innovative with a small touch control panel installed next to the armrest. Passengers also given small "Christmas gifts". Fantastic service with excellent value for money.

We flew London to Manila , the Manila - Korea leg was in a short haul Airbus with no entertainment. We couldn't book our inflight meals, because of their seating policy they wanted to seat my wife and our two year old daughter away from me and every leg of the journey was delayed - total journey time on the return journey was nearly 31 hours!

Sydney-Seoul in economy and an overall comfortable trip with very friendly and smiley staff. Departure and arrivals were on time and baggage collection at Incheon was fast. In flight everyone was given slippers which were helpful when walking around the plane. Seats were very comfortable and felt wide as advertised. Food was delicious and drinks were frequently given. My only concern was the entertainment system which was fine and functioned well but it was the old PTV screens and quite small. All in all a great long haul journey and definitely recommend the product.

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