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Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports



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Asiana Airlines Customer review :  24 June 2013 by P Pomeranze    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul (Gimpo) to Kansai, business class on A321. A short flight perfectly done from check in to lounge to a quick but full onboard service. Once again this carrier puts all US carriers to shame on a service level. Professional, comfortable and courteous, 3 things sadly missing in the US airline industry and alive and well in Asia.



Asiana Airlines Customer review :  22 June 2013 by D Thoms    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight between SEA and ICN on June 14th. Excellent service by the flight crew. Flight attendants in Business Class were very helpful. The seats were the older style of Business Class but were comfortable enough. Wish they reclined back all the way, but it was close enough. There was a good selection of movies. The meals were great. A selection between Korean and Western. Five courses with good beer and wines. But I will stress again that the service given by the flight attendants you won't find on any other airlines.



Asiana Airlines Customer review :  14 June 2013 by D Sanders    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Seoul in business class on B777-200ER. Ground staff and flight crew provided some of the most exceptional service I have experienced during my travels. Seats on this aircraft were the older version angled flat seats. Sitting was very comfortable and being a daytime flight I didn't sleep much though sleeping comfort was alright. Catering was high class with a wide range of quality food and wine in many courses. IFE had plenty of updated movies for a 10 hour flight but wasn't extensive. Upon reaching Seoul crew distributed Ferragamo gifts as a sign of gratitude. It was an excellent five star business class experience and would definitely recommend it.



Asiana Airlines Customer review :  14 June 2013 by D Sanders    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul to Okinawa on an A321 in economy class. The small aircraft was fully equipped with touch screens for entertainment and variety of movie options. A full meal service was provided for such a short flight and quality was excellent. A small selection of good wines were also offered in economy. Crew were very professional and served food and cleared up efficiently with no rush even for a short two hour flight all with a smile. Having flown Asiana from Sydney, both their long haul and short haul products are noticeably excellent and service is very consistent.



Asiana Airlines Customer review :  4 June 2013 by William Davidson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Holiday of a lifetime to Britain from Australia which I planned for twelve months. Flights on time, planes spotless, but tired looking. AVOD shocking. Flight crew fantastic nothing too much trouble, poor command of English. Meals ok if you like Asian food. Leg room in Economy the best I have ever had. While on holiday in the UK my wife fell and broke her arm she is in her late seventies. I pleaded with Asiana Airlines to change my wife's seating to the rear 2 seats or the bulkhead seats on the 777. They were not interested.



Asiana Airlines Customer review :  3 June 2013 by M Sood    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a frequent traveller, and can honestly say that my return Asiana flight LHR - Incheon was one of the best I have experienced. The cabin crew were wonderfully pleasant (despite language limitations) and incredibly hard working, nothing appeared to be too much trouble for them and they genuinely gave the impression that the passengers' comfort was their priority. I wouldn't hesitate to fly with Asiana again.



Asiana Airlines Customer review :  27 May 2013 by Johnny West    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cebu-Seoul. They used a small plane, A321. Everything was definitely 5-star but the "entertainment" on board or the lack there of. Well, to be fair, the flight was at 1 in the morning but still there are a number of people who just can't sleep especially if it's only a 4 hour flight and Korean Air always has IFE's on the same journey. Overall really good though, Very helpful ground staff and air staff.



Asiana Airlines Customer review :  23 May 2013 by Caroline Pilkington    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from LAX to Seoul Incheon on 7th May. LAX star alliance lounge spacious and lounge cuisine not extensive but high quality. Asiana ground staff professional and very polite with their welcoming and during my escort to the boarding gates. Once onboard each of the attendants approached me to introduce themselves. Pre-flight beverages and snacks given without me having to ask followed by luxurious pyjamas and a Bvlgari amenity set. Cabin very clean and fresh. Toilets also kept pristine, decorated nicely with a rose and toiletries, facial creams and eau de toilette available. Scented hot towels given before meals and menus were very extensive in 5 courses. Food presentation and taste were impeccable (entrees aside which were largely forgettable). Alcohol options excellent with a variety of fine wines. Noise cancelling headphones given for AVOD and screens clear and wide. Seats were excellent and attendant turned off my reading lamp and placed a blanket when she noticed me doze off. Service on this airline is unrivalled and sets the standards.



Asiana Airlines Customer review :  20 May 2013 by R David    (Hungary)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip FRA-ICN in the first days of May, both times with Boeing 747-400 Mixed Conf. planes. Cabin crew were very kind and professional. Food was excellent. My only complaint would be, that AVOD was a little old model and you needed to press it very hard, otherwise it missed repeatedly your touches. Though the large selection of up- to-date movies could compensate this. Altogether I gathered the best long haul flight experiences and will definitely fly Asiana Airlines again.



Asiana Airlines Customer review :  15 May 2013 by Richard Cox    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-SYD, Seoul to Sydney on 777-200, a night flight. The flight was on time and business was about half full. The seats laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility. Food quality was nothing special but wine choices were really excellent. Cabin staff were attentive and friendly but repeatedly made errors, e.g. wrong cutlery, forgotten drinks, forgotten jackets, etc. Cabin temperature was too high for comfortable sleep and water refills were thin on the ground. Overall experience was OK but sloppy, certainly not five-star.



Asiana Airlines Customer review :  11 May 2013 by Fang Jun    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was on time. B767 is an old aircraft but maintained very well. Served seafood with rice. Very delicious. Many kinds of drinks. Aloe juice was very special. Cabin was clean. Seat was comfortable. Cabin crew were helpful and friendly. At the ICN airport, ground staff were very hardworking. Check-in staff were efficient.



Asiana Airlines Customer review :  7 May 2013 by S Causley    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-ORD in first class suites. After an excellent business flight from Sydney to Seoul I had high expectations for their first class product. Suites were very comparable to Etihad First Suites (probably not as luxurious though the design is very clever and perhaps better). Various functions of the seat made the flight some of the most comfortable I've experienced. AVOD was excellent and 32 inches made a significant difference in viewing. Seats very comfortable especially when sleeping. Crew made beds with duck down duvets and comfortable pyjamas also given. Meals were terrific and was washed down by top tier alcoholic beverages. Charming service from crew as expected and purser provided personal farewells at the end of the flight with gifts.



Asiana Airlines Customer review :  7 May 2013 by G Lazar    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew 4 legs with Asiana, Sydney-London in March, return Paris-Sydney in April. Only on the ICN-LHR leg did we experience the new Smartium seats. They are good. However, that experience was spoiled by the cabin temperature being so hot that we didn't sleep well. FA's seemed as though they were mechanical rather than really providing business class service. On the other legs, FAs were more personal and attentive. The seats were the old style pods that do not lie flat. Food and drink were good and extremely well presented and plentiful. The downside of all legs was the extremely poor IFE. It was not on demand, even in the Smartium cabin and the choice was very small. We had an overnight connection. The hotel provided by Asiana was not the Hyatt Regency but was the Best Western Premier Incheon Airport.



Asiana Airlines Customer review :  7 May 2013 by S Causley    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Code share flight with Qantas from Sydney to Seoul operated by Asiana. Used joint Air New Zealand lounge in Sydney very good though Asiana Business lounge in Incheon seemed superior with more modern facilities. Flights were very comfortable even though I had anticipated their new seats for a 10 hour flight, the angled- flat seats were actually just as comfortable for sitting and sleeping. Meals served in courses and tasted very good and presented well. Nice screens for entertainment and many new movies available though not extensively. Service was of a high standard and some nice amenities also provided. Pleasing flights and will look into flying them again.



Asiana Airlines Customer review :  29 April 2013 by Portia McMahon    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew in economy from Sydney to London beginning of April and returned last week. We normally don't enjoy flying however our experience with Asiana Airlines was flawless and very comfortable. The seats were the most comfortable we have flown in and my husband who always suffers leg problems when flying had no issues at all both ways. The flight attendants really set the standards in their service and were top of their game throughout the flights. Even at the airport, I had left my medications box on the plane but they still managed to find me and return it. TVs attached to every seat were very tech savvy and could be controlled by touching the screens. One stopover at Seoul and Asiana put us up at a luxury hotel for a night. We highly recommend Asiana and will certainly choose to fly again.



Asiana Airlines Customer review :  26 April 2013 by Yasmin Alih    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip MNL-ICN-LAX. Check-in was smooth and ground personnel were pleasant. Cabin crew were also pleasant, attentive to passengers. Good food and drinks with many drink options, too. Very comfortable seating for Travel Class. Downside is the AVOD - outdated and I find the screen a bit small. It was my first time flying Asiana and will not hesitate in taking them next time.



Asiana Airlines Customer review :  25 April 2013 by H Redman    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class from SFO-ICN one way and an overall impressive offering. Flew on their fairly recent Smartium seats and slept for 8 hours straight. Very comfortable seats that are padded nicely and adjustable to a flat 180 degrees. Ample storage space and a multi-adapter power point also available. Amenity packs with unisex L'Occitane products were given as well. Wide seat back screens with large range of movies on demand and noise canceling headphones improved sound quality. Dining was superb and plentiful with an excellent variety of alcoholic beverages. Service from crew was an exemplar of exceptional business class service. Efficient transfers in Seoul and a ground staff waited at the gates to escort me to a tight connecting flight on another airline. Excellent service on the ground and onboard.



Asiana Airlines Customer review :  24 April 2013 by Malcolm Petersonh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip from SYD-ICN-CDG, all four legs on 777-200. Impeccable service on every flight, excellent food - chose Korean but Western also looked good. IFE had fantastic touch screens and AVOD though not on the Sydney to Seoul sector. I travel frequently with Asiana on different routes and their Sydney to Seoul flights are the only long haul flights that still have small screens and no AVOD. Would be good to update like on other routes. Complimentary hotel at the Seoul Hyatt provided with meals included. Looking forward to future flights.



Asiana Airlines Customer review :  24 April 2013 by Kerry Peruch    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York to Sydney (connection in Seoul) in economy last week. Checking in a breeze. Once at the airport, I was assigned the seat and there were hardly any queues albeit full flight. Check-in staff were very friendly at JFK and ICN and got the job done efficiently. Boarding was also organized with lots of staff at hand. Very clean cabins and seats nicely upholstered and well maintained. Excellent legroom and good seat pitch (34 inches) meant seats didn't recline into your face. Comfortable slippers provided which were convenient to walk around in. Lots of inflight magazines available and an extensive range of duty free shopping at very reasonable prices. Lavatories serviced regularly and stocked well with toiletries and expensive creams. Extensive films with many recent films on demand. Staff service was thorough and genuine. Rarely had to press the call button as they were present walking the aisles checking on passengers even during sleep time. Meals were a standout also very generous and serving/clearing up was efficient. Arrivals ahead of schedule and disembarked feeling refreshed even after two consecutive overnight flights.



Asiana Airlines Customer review :  23 April 2013 by S Oliver    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My partner and I flew SYD-LHR return via ICN at the end of March. The flights from SYD-ICN and return were a bit disappointing compared with the INC-LHR flights. Being 9.5hrs long I would expect a quality entertainment system but instead we had a selection of 5 English language films (2 were children's) which played on a loop, which were unable to pause when announcements were made by crew so they would speak over the top missing parts of the film. The ICN-LHR flights were excellent and the entertainment system was more modern and had a much better selection of films and TV which you could actually control. Staff on all Asiana flights were polite and helpful, better than I have experienced on any other airline. Food was OK but could have improvement, it was all pretty similar - the variety of dishes was very limited.



Asiana Airlines Customer review :  19 April 2013 by E Freeman    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled the Red eye from ICN-HKG-ICN. Check in and boarding was efficient and ground staff very polite. I have flown many carriers in the past but nothing comes close to the customer service on Asiana. Crew were extremely attentive and always smiled when attending. Flight was full but was able to comfortably stretch my legs out. Sleeping comfort also really good as seats are wide and soft with good recline. Food was excellent and nice wines were offered to coach pax. Snacks and drinks served in regular intervals. Entertainment was AVOD and monitors were very big touch screens. Plenty of movies to watch for the duration of the flights. Travelling red eye flights can be very tiring especially in economy however Asiana did a terrific job making the journey comfortable and painless. Would definitely fly again.



Asiana Airlines Customer review :  3 April 2013 by P Simmons    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-ICN (777), ICN-FRA (747) Chose OZ over direct flights to Frankfurt to try the carrier and I wasn't disappointed. Flew in economy and service was comparable to J class on some airlines. Entertainment was modern, food great and seating/sleeping comfort was excellent. Arrivals and departures were on time despite snowy forecast. Would fly again.



Asiana Airlines Customer review :  2 April 2013 by C Kim    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Third time traveling the San Francisco-Seoul route on Asiana and beginning to grow weary of the monotonous service quality that is being offered onboard. In the past 3 years I have travelled this route, the in-flight meal has yet to be changed even once with the same old bibbimbap and western steak option and I am fed up with it. I recognise that the airline is attempting to remain consistent in the service that won over customers to begin with, but too much routine feels a lot like stagnation. The staff have also lost a lot of their flair due to the absence of personal warmth and attentiveness that was once experienced and replaced with a robotic and mechanistic service. Overall, Asiana got the job done well enough.



Asiana Airlines Customer review :  30 March 2013 by Andrew Albanese    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used Asiana Club points for a trip from Sydney to London return in business. Daytime flight from Sydney to Seoul then another daytime flight the following day to London. Overnight hotel provided at the Hyatt Regency was excellent. Return flights were faster though less appealing with 2 overnight flights with a good connection in Seoul. Check-in process on all legs were efficient and check-in staff very friendly and welcoming. Lounge in Incheon was an elegant space with good hot and cold food. First and last legs were in the older 777 models and I found the angled seat very comfortable with sufficient width and space. Very comfortable flat seats and offered plenty of room and storage space. On all legs, meals were served up beautifully. Impressed by their selection of quality champagne, wines and whisky. On top of main meals, snacks were served. IFE was much better on the newer aircraft with plenty more movies and even wider screens. Amenity kit contained branded products and extra amenities such as combs, toothbrushes, cologne and facial sprays were available as needed in the lavatories. Outstanding service from the crew and both hard and soft products are among the best.



Asiana Airlines Customer review :  26 March 2013 by J Min    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-OKA on brand new A321-200. This single-aisle plane with new slim economy seat and 9" AVOD touch screen was top notch and very comfortable. A full hot meal on 2-hour flight. IFE many not be necessary for such a short flight but its short program kept me entertained. Award-winning cabin crew had warm smile as usual.



Asiana Airlines Customer review :  22 March 2013 by P Evans    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX - Seoul, 747. Check in quick and efficient. Plane boarding became a bit manic - 34 inch pitch makes a big difference in comfort and access. IFE touch screen - big selection of movies etc. Food good - Western meal steak. Flight attendants are what makes Asiana so good - nothing is too much trouble.



Asiana Airlines Customer review :  21 March 2013 by Steven Kariyev    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled 4 legs from Sydney to New York (via Incheon) return. Ground staff and cabin crew provided the same consistent service on every flight. Food was excellent and drinks were frequently provided throughout flights. Ample supply of amenities stocked in the lavatories and toilets kept very clean. If I was to have one complaint it would be the IFE from Sydney to Seoul. Bit outdated and not as good as the huge screens they provided on the US route. An otherwise flawless journey and will definitely recommend.



Asiana Airlines Customer review :  14 March 2013 by E Hodge    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Incheon to Seattle and back. First leg on A330 and seats were comfortable despite the angle and width was good. Space and legroom was excellent as expected in business. Return to Incheon was on the latest B777 with the fantastic flat seats and you can sit by yourself along the windows. On both legs crew service and fine dining were a standout and ground crew at Incheon also very friendly. An excellent experience.



Asiana Airlines Customer review :  12 March 2013 by Melanie Dranias    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight to Sydney on an updated 777 and it was a great travel experience. Departing Seoul was a little late but given a call day before departure and were well informed by the airline. Check in very efficient and ground staff welcoming. Onboard service was excellent and the crew were incredibly accommodating. Dinner and breakfast the following morning was great. I had the Western, my partner had Korean and we both really enjoyed our meals. Entertainment screens were wide and clear and was impressed with the touch screen display. Nice choice of films, games and music. Seats were comfortable and sleeping was great with good recline. Arrival was on time despite delay and it was a very pleasant flight.



Asiana Airlines Customer review :  9 March 2013 by Richard Nest    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-JFK, 3/6, OZ 222. Overall disappointing for a 5* airline in First class. Equipment was quite dated and worn with very uncomfortable seat, AVOD was barely operable and selection minimal for a 14 hour flight. Biggest problem, aside from old plane, was the FA's lack of English. Food was good, not great but there was no selection - odd and scant snacks available mid-flight but only if you asked - not offered or explained. Not worth 1st class price at all.



Asiana Airlines Customer review :  1 March 2013 by J Rui    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-ICN return. Both flights delayed by 10 minutes due to late arrivals of aircraft's. Flew A330 economy. Service excellent with attentive and polite crew. Crew fluent in both Korean and English. They went around with refreshments throughout the duration of the flight. Food was delicious, especially the Korean option. Entertainment system was good but can be better. Really enjoyed my trip and will fly Asiana again.



Asiana Airlines Customer review :  26 February 2013 by A Wellington    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Asiana for the first time in early February from Seoul to San Francisco. Check in organized and professional. Lounge in Incheon nicely presented with lots of seats (many of which were 'reserved') and escort service to gates provided. Once onboard attendant provided me with pre-flight drinks and snacks. Sat on individual window seat and seats were fantastic and fully adjustable to 180 beds. Meal service was the highlight for me and presented nicely on fine china. Service was excellent and will definitely fly more often.



Asiana Airlines Customer review :  23 February 2013 by M Turner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ICN-SYD. I really don't enjoy flying so looked for business class options for London to Sydney flight and Asiana were the best price. First and final legs were new OZ smartium seats which were fantastic, staff were excellent, food great and arrived in Seoul feeling fresh. Lounge at ICN was a good space (have never travelled business before so I was easily impressed). Next legs between ICN and SYN were in older type business class with reclining seats. Having read about these previously I wasn't expecting too much but the were in fact very comfortable - the only moan I'd have is that the entertainment system is a bit rubbish. Overall, flight was great and I'd fly Asiana again without hesitation.



Asiana Airlines Customer review :  22 February 2013 by A Zakaria    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Supposed to fly: AKL-SYD-ICN-LHR-VCE (AKL-SYD with QF, LHR-VCE with BA) on 8th Dec 2012 but was re- routed to CDG. Cons: Firstly my flight was delayed in Sydney due to late arrival of aircraft from Incheon because of heavy snow. Secondly, Both legs were using old aircraft's and the worst is that the entertainment system (AVOD) was horrible with a lack of choice and unable to restart the movie from the beginning. I was only told that my flight to London was cancelled when I arrived at ICN. Pros: They re-routed me to CDG when my flight was cancelled to LHR. They took responsibility of the whole journey even though the LHR-VCE part was booked separately from Asiana. Ground staffs in ICN were excellent, friendly and tried their best to accommodate me.



Asiana Airlines Customer review :  29 January 2013 by A Polgar    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-LAX return in first class on 747. Fantastic lie flat seats in spacious individual pods which offered comfort and privacy. Cabin crew were the most conscientious I've encountered providing personalized service. Food menu was terrific and presentation and serving excellent. Wine choices impressive. Duvets provided and seats very comfortable in bed configuration. Great lounge at Incheon and staff service consistently high. Highly recommended.



Asiana Airlines Customer review :  22 January 2013 by Christian Henson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney Kingsford Smith to Seoul Incheon in late December. Lounge at Sydney was offered through Air New Zealand and it was pleasant. Boarding was very organized with business first then economy in orderly lines. Disappointed that for such a long haul 10 hour flight, Asiana doesn't offer their new 180 seats on this route and ended up on the previous model 777 which had the lie-flat angled seats so sleeping not as comfortable but sitting was fine. I never forget how thorough the Asiana service is on the ground and in the air. Dining and wines were very high in quality and served course after course. Shortly afterwards a "snack" service was provided with Korean noodles which felt like another meal itself. The entertainment was good with updated movies and duty-free shopping was also available. Smooth and on time landing despite the horrid wet weather and baggage came out quickly and dry. An excellent business class all round.



Asiana Airlines Customer review :  22 January 2013 by Christian Henson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul Incheon to Chicago O'Hare and I cannot speak more highly of their first class product. The lounge in their main Seoul hub was terrific and staff service equally as excellent. Onboard the seats have been upgraded to suites since my last flight on this route 2 years ago. The noticeable improvement was the 32 inch TV screen and more updated movies seem to be increasingly available. Dining and wines were once again impeccable and chose the Korean traditional meals which were delicious. The starry mood lighting when sleeping was unique and a great addition. Seats were spacious and bed was made for me by the crew with sheets, duvets and pillows. Staff handed out thank-you gifts before landing in Chicago. Value for money is excellent and I will certainly fly again.



Asiana Airlines Customer review :  18 January 2013 by E Reeves    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Singapore to Seoul to Sydney and service was excellent all round on both legs. Transiting through Incheon Airport was very simple and everything was done efficiently and check in staff were very friendly. Both flights departed and arrived on time and luggage came out fast at Sydney. Seating was comfortable, food great and entertainment system passed the hours. Will definitely recommend.




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