Asiana Airlines Passenger Reviews and Asiana Airlines Customer Trip Reports

Travelled 4 legs from Sydney to New York (via Incheon) return. Ground staff and cabin crew provided the same consistent service on every flight. Food was excellent and drinks were frequently provided throughout flights. Ample supply of amenities stocked in the lavatories and toilets kept very clean. If I was to have one complaint it would be the IFE from Sydney to Seoul. Bit outdated and not as good as the huge screens they provided on the US route. An otherwise flawless journey and will definitely recommend.

Flew from Incheon to Seattle and back. First leg on A330 and seats were comfortable despite the angle and width was good. Space and legroom was excellent as expected in business. Return to Incheon was on the latest B777 with the fantastic flat seats and you can sit by yourself along the windows. On both legs crew service and fine dining were a standout and ground crew at Incheon also very friendly. An excellent experience.

Return flight to Sydney on an updated 777 and it was a great travel experience. Departing Seoul was a little late but given a call day before departure and were well informed by the airline. Check in very efficient and ground staff welcoming. Onboard service was excellent and the crew were incredibly accommodating. Dinner and breakfast the following morning was great. I had the Western, my partner had Korean and we both really enjoyed our meals. Entertainment screens were wide and clear and was impressed with the touch screen display. Nice choice of films, games and music. Seats were comfortable and sleeping was great with good recline. Arrival was on time despite delay and it was a very pleasant flight.

ICN-JFK, 3/6, OZ 222. Overall disappointing for a 5* airline in First class. Equipment was quite dated and worn with very uncomfortable seat, AVOD was barely operable and selection minimal for a 14 hour flight. Biggest problem, aside from old plane, was the FA's lack of English. Food was good, not great but there was no selection - odd and scant snacks available mid-flight but only if you asked - not offered or explained. Not worth 1st class price at all.

SIN-ICN return. Both flights delayed by 10 minutes due to late arrivals of aircraft's. Flew A330 economy. Service excellent with attentive and polite crew. Crew fluent in both Korean and English. They went around with refreshments throughout the duration of the flight. Food was delicious, especially the Korean option. Entertainment system was good but can be better. Really enjoyed my trip and will fly Asiana again.

Flew Asiana for the first time in early February from Seoul to San Francisco. Check in organized and professional. Lounge in Incheon nicely presented with lots of seats (many of which were 'reserved') and escort service to gates provided. Once onboard attendant provided me with pre-flight drinks and snacks. Sat on individual window seat and seats were fantastic and fully adjustable to 180 beds. Meal service was the highlight for me and presented nicely on fine china. Service was excellent and will definitely fly more often.

LHR-ICN-SYD. I really don't enjoy flying so looked for business class options for London to Sydney flight and Asiana were the best price. First and final legs were new OZ smartium seats which were fantastic, staff were excellent, food great and arrived in Seoul feeling fresh. Lounge at ICN was a good space (have never travelled business before so I was easily impressed). Next legs between ICN and SYN were in older type business class with reclining seats. Having read about these previously I wasn't expecting too much but the were in fact very comfortable - the only moan I'd have is that the entertainment system is a bit rubbish. Overall, flight was great and I'd fly Asiana again without hesitation.

Supposed to fly: AKL-SYD-ICN-LHR-VCE (AKL-SYD with QF, LHR-VCE with BA) on 8th Dec 2012 but was re- routed to CDG. Cons: Firstly my flight was delayed in Sydney due to late arrival of aircraft from Incheon because of heavy snow. Secondly, Both legs were using old aircraft's and the worst is that the entertainment system (AVOD) was horrible with a lack of choice and unable to restart the movie from the beginning. I was only told that my flight to London was cancelled when I arrived at ICN. Pros: They re-routed me to CDG when my flight was cancelled to LHR. They took responsibility of the whole journey even though the LHR-VCE part was booked separately from Asiana. Ground staffs in ICN were excellent, friendly and tried their best to accommodate me.

ICN-LAX return in first class on 747. Fantastic lie flat seats in spacious individual pods which offered comfort and privacy. Cabin crew were the most conscientious I've encountered providing personalized service. Food menu was terrific and presentation and serving excellent. Wine choices impressive. Duvets provided and seats very comfortable in bed configuration. Great lounge at Incheon and staff service consistently high. Highly recommended.

Sydney Kingsford Smith to Seoul Incheon in late December. Lounge at Sydney was offered through Air New Zealand and it was pleasant. Boarding was very organized with business first then economy in orderly lines. Disappointed that for such a long haul 10 hour flight, Asiana doesn't offer their new 180 seats on this route and ended up on the previous model 777 which had the lie-flat angled seats so sleeping not as comfortable but sitting was fine. I never forget how thorough the Asiana service is on the ground and in the air. Dining and wines were very high in quality and served course after course. Shortly afterwards a "snack" service was provided with Korean noodles which felt like another meal itself. The entertainment was good with updated movies and duty-free shopping was also available. Smooth and on time landing despite the horrid wet weather and baggage came out quickly and dry. An excellent business class all round.

Seoul Incheon to Chicago O'Hare and I cannot speak more highly of their first class product. The lounge in their main Seoul hub was terrific and staff service equally as excellent. Onboard the seats have been upgraded to suites since my last flight on this route 2 years ago. The noticeable improvement was the 32 inch TV screen and more updated movies seem to be increasingly available. Dining and wines were once again impeccable and chose the Korean traditional meals which were delicious. The starry mood lighting when sleeping was unique and a great addition. Seats were spacious and bed was made for me by the crew with sheets, duvets and pillows. Staff handed out thank-you gifts before landing in Chicago. Value for money is excellent and I will certainly fly again.

Flew from Singapore to Seoul to Sydney and service was excellent all round on both legs. Transiting through Incheon Airport was very simple and everything was done efficiently and check in staff were very friendly. Both flights departed and arrived on time and luggage came out fast at Sydney. Seating was comfortable, food great and entertainment system passed the hours. Will definitely recommend.

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