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Asiana Airlines customer review :  11 February 2010 by G Adams (USA)

I fly almost every month between the US and Asia, and have used Asiana on many flights - the service as described in other reviews is excellent. My problem is their frequent flyer program -it is close to useless. It is almost impossible to use miles for upgrade. First you need to buy an upgradable fare which can be as much as $1,000 more than the lowest available fare, and then it is still very likely you will not be able to use your miles to upgrade. If you plan to fly a lot and hope your frequent flyer status and miles will enable you to travel more comfortably, Asiana should not be your first choice.

Asiana Airlines customer review :  10 February 2010 by J Rendle (USA)

I just came back from Manila to Chicago via Seoul on Asiana. The first leg of my journey was business class as Asiana Airlines do not have first class out of Manila and the second leg of my journey was Asiana first class. My first time on Asiana Airlines but it won’t be my last. This airline really does have it together. The staff work tirelessly to make you trip as comfortable as possible.

Asiana Airlines customer review :  5 February 2010 by N Ka (Indonesia)

TJN-ICH-LAX. This is the first time I travel using Asiana and impressed! FAs are willing to help you with a smile. Drinks are available throughout the long flight and the senior FA (who probably serve First/Business class) are also present and help the other FAs by serving drinks too. That's a rare sight for me when I travel with CX or SQ. I will not hesitate to fly with Asiana again, they are value for money and in my opinion is much better than CX or SQ. Good job Asiana!

Asiana Airlines customer review :  1 February 2010 by W Mac (Australia)

Sydney to Seoul return. I did not know much about Asiana and it was a last minute choice but they are far and away the best airline I've ever flown. At Sydney check in they had 2 staff members taking passports and asking for seat choices before you reached the front of the queue to speed up the process - I had requested aisle and was initial given a middle seat but before I even had time to notice my seat was changed back to an aisle. Both flights were on a 777 with AVOD offering a great selection of movies, great food choices, great leg room, and a crew that could not stop smiling. They really cared about you - I had requested the Korean meal for dinner service and the flight attendant crouched down next to my seat to mix all of the ingredients for me and showed me how to eat it was great service. Even on the ground in Seoul they were looking out for me, making sure I was warm enough and pointing out where to go for a sleep before my connection. The return flight to Sydney was just as good and a really nice touch was being able to lift up the outer arm rest on my aisle seat something I've never come across before. Great airline with great people and I cannot wait to fly them again.

Asiana Airlines customer review :  1 February 2010 by M Scharlau (USA)

I had a trip from Los Angeles to Manila, and from Manila to Seattle. I must say Asiana staff made me comfortable flying, they are friendly and helpful for this long flight journey for me. The flight attendants seems never get tired with their big smiles and willing to answer your question and help. I must say you are deserving of being a 5-star airline. I will 100% recommend Asiana Airlines. The service, food, everything is all perfect.

ASIANA AIRLINES customer review :  26 January 2010 by C Stott (Australia)

SYD-INC-LHR return on 777 plane. Four excellent flights. Stopover in Seoul on the outbound flight was good, hotel spotless, with meals and transfers included in cost of ticket. Extra legroom very welcome for a tall family. Cabin staff excellent - courteous, friendly and always visible. Choice of Western and Korean meals at each service - hot and tasty in each case. Mix of English and Asian movies, on demand on two of the four flights. Would definitely use this airline again and would recommend to family and friends.

ASIANA AIRLINES customer review :  19 January 2010 by A Merritt (UK)

London to Sydney - we found Asiana very good and service second to none. The overnight stay in Seoul at the Royal hotel was good, but be sure to check when booking it is requested - as its not booked automatically. Well done Asiana for a memorable start and end to our trip.

ASIANA AIRLINES customer review :  17 January 2010 by K Hartman (USA)

SEA-HKG, BKK-SEA December. SEA-ICN was a good, comfortable flight. Older 777 with looping movies, but they were recent and there were enough action films to keep me occupied. No wait to check-in at SeaTac and transit at ICN was easy. ICN-HKG on A330, less legroom, but its a short flight and still adequate. A330 BKK-ICN, again, tighter on legroom than the 777 but comfortable, and great AVOD IFE. Long line to check in at BKK, not enough desks. Still don't understand why Asiana insists on serving a full dinner on a flight that takes off near midnight. I'd rather have a beverage service, a small snack, and lights out. Received complimentary transit hotel in ICN for 12 hour layover (just call Asiana Airlines and ask for one a week in advance). Transfer to hotel was easy, room was comfortable, and the shuttle back to the airport gave me plenty of time to navigate immigration and security. ICN-SEA was on newer 777 with AVOD. Service on all sectors was amazing. Korean-style meal on this flight was ssambop, a change from the normal bulgogi, and quite tasty. On all segments I had wonderful flight attendants giving great service with a smile. The purser on the ICN-SEA segment was excellent. Rather than hide out in biz, she was constantly roaming the cabin, helping out an FA on a drink or meal service if she fell behind, running trays back to the galley, and just making sure that everything ran without a hitch.

ASIANA AIRLINES customer review :  12 January 2010 by V Brand (Hong Kong)

HKG-ICN-NRT return in economy. I can only think of positives for this airline. In my opinion even better than Cathay Pacific or Qatar who are 5 star airlines as well. The meals were some of the best I've had in economy and the service was top-class with attendants walking round and asking to see if anyone needed anything. Only minor gripe were for 3 out of 4 flights, the planes were rather old and had no personal IFE. But for flights not longer than 3.5 hours, that was not a major problem. Would love to fly them again.

ASIANA AIRLINES customer review :  8 January 2010 by A Adams (UK)

LHR-ICN-SYD-ICN-LHR. Everything was excellent, especially as I mislaid my e-ticket in Incheon Airport on the way home, but there was no hassle at all, and got my boarding pass without any difficulty. The overnight stay at The Seoul Royal Hotel was 5 star. Have never seen a toilet with a control panel before! Would use Asiana again without hesitation.

ASIANA AIRLINES customer review :  7 January 2010 by George McIntosh (UK)

LHR/ICN/SGN, then HAN/ICN/LHR. These were four excellent flights in modern, clean and smart planes. The service on all flights was first class. This is the kind of experience that other "full service carriers" need to take a look at and recognise where they are failing. I would recommend Asiana Airlines to anyone and will certainly be flying with them again.

ASIANA AIRLINES customer review :  7 January 2010 by G de Domingo (USA)

LAX-ICN-PVG-ICN-SEA. The flight crew is very professional and very friendly. There is a great sense of respect towards passengers from all the Asiana staff. Aircraft interior with plenty of leg room. A kit containing toothbrush and toothpaste can be found in the restroom. Five stars rating is definitively well deserved. This is a example of a high quality airline with a very competitive price.