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Asiana Airlines customer travel guide
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	Asiana Airlines Customer review :  18 October 2011 by Jeff Anderson    (USA)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	JFK-ICN-NRT return in Economy. FAs were very professional, courteous and friendly, and honored all requests. JFK- ICN-JFK sectors were roughly 14hours, FAs kept walking around with beverages throughout the flight, call button was answered in a matter of seconds. The seats on the 777 were very comfortable and recline was excellent. Food was top-notch, steak in economy class. IFE was decent, although nothing spectacular. Cabin a bit warm, though I got used to it. ICN was a pleasure to transfer. ICN-NRT-ICN sectors, same story, great staff, good food even for the short flight and seats were comfortable as well. Definitely deserving a 5-Star rating.

Asiana Airlines customer review :  13 October 2011 by J Kim    (USA)

On my trip to Seoul Incheon ICN from San Francisco SFO, service was impeccable. The seat pitch more than adequate and flight attendants were extremely courteous and apologetic that my first choice meal was not available, but quickly located it from business and I had two meals. The inflight entertainment system malfunctioned for several hours, but cabin staff and pilot apologized. Upon landing, Asiana staff at ICN greeted us to Korea with $100 coupons per passenger with apology for IFE malfunction.

Asiana Airlines customer review :  10 October 2011 by M Chamberlain    (UK)

B777 LHR to Incheon and back on business. Aircraft clean but well used - needed to use an extra cushion on seat to get comfortable. Entertainment systems on demand were okay but screen quality and choice a bit limited. Good legroom. Staff and service were excellent - drinks service continuous, and the meal on the return flight was the best of my trip.

Asiana Airlines customer review :  22 September 2011 by J Min    (South Korea)

ICN-LAX roundtrip in Y. Once you fly with one airline regularly over the years you would be well aware of what you get onboard. Choice of in-flight catering is running out of variation and onboard entertainment has similar problems. One thing I would not want changing is the service and warmth from the crew this airline has - always eager to help you enjoy this 11+ hrs journey on a packed 747. This old Jumbo Jet is well maintained.

Asiana Airlines customer review :  16 September 2011 by M Piotr (USA)

LAX-INC-PEK return. Very good value for money. Food was good and seats were extremely comfortable for Economy. Inflight entertainment acceptable but not great. Overall a good experience but I wish they would improve inflight entertainment.

Asiana Airlines customer review :  12 September 2011 by J Rea (USA)

JFK to Seoul. Having made hundreds of flights over the last 30 years, I was reminded of what it was like when the passenger really mattered. The gracious treatment by the attendants was excellent, they really seemed to care. The plane's cabin was well maintained. The 3 meals above average and the continued passing out of beverages during the flight was much appreciated. The attitude of the attendants made the 14 hr flight a memorable experience.

Asiana Airlines customer review :  7 September 2011 by C Kim (USA)

Seoul to San Francisco on 777 aircraft. Almost everything from check-in to landing was excellent. My baggage was tagged as priority due to the rather tight connection. My only criticism would be that the quality of food was not what I remembered it to be as well as it being redundant with the tiring ssambbap and steak option. Overall Asiana is still great value for money and my loyalty remains.

Asiana Airlines customer review :  1 September 2011 by Mai Phan (USA)

SGN to ICN. Departure time was moved on the day of the flight. Breakfast was awful and the Western menu ran out. Audio systems on 777 not varied enough with only a few movies, no TV shows , no games, CNN not available. Seat selection online not user friendly. However flight attendants are pleasant and seat pitch good.

Asiana Airlines customer review :  31 August 2011 by Allen Coulson (Gambia)

LHR to Seoul. A bit put out by checking in at T1 in LHR and the BMI staff could not have been less helpful. Trip was excellent though, nice seats with plenty of room, food was fine. Easy to collect baggage at Seoul.

Asiana Airlines customer review :  31 August 2011 by Mel McMorris (USA)

Roundtrip from LAX to Ho Chi Minh City. Encountered strong headwind that made us late arriving into Korea. Flight held in Korea until we could board for Saigon. Good flight that included the attendants leading us in exercises while we were seated. Extremely good food, prompt service and thoughtfulness of attendants.

Asiana Airlines customer review :  28 August 2011 by B Chua (Singapore)

Hong Kong to Seoul on a red eye flight. Flight attendants were friendly and attentive. The cabin crew were versatile with special requests. Aside from that, the rest of the flight was on par with other Asian carriers.

Asiana Airlines customer review :  26 August 2011 by C Kim (USA)

SFO-ICN. 12.5 hr flight was great. Service pleasant, meals tasty and seating area generous with 34" seat pitch. All in all, I enjoyed my flight experience and would fly Asiana again.

Asiana Airlines customer review :  24 August 2011 by M Mougi (USA)

San Francisco to Shanghai. Great food, leg space and very friendly crew, overall a good experience except one of the flights had some technical difficulties with the entertainment system which lasted about 30mins. I took 4 flights in total and am satisfied.

Asiana Airlines customer review :  22 August 2011 by Peter Goldsbury (Japan)

Hiroshima-Frankfurt via Incheon and onwards to Amsterdam via Lufthansa. Seat 2E on the Airbus to Incheon and service was very good, bar the poor English language skills of the flight attendants. Seat 11J on the 747 Upper Deck was only half full. Service was again very good and the only minus was the limited selection on the AVOD.

Asiana Airlines customer review :  21 August 2011 by Masaki Oda (Japan)

HND-GMP return. A330-300 both legs. Very friendly and professional flight attendants most of whom are competent in 3 languages; Korean, Japanese and English. While there was no selection, a full hot meal was served in Economy class. IFE had a wide range of selections for movies and audio programs, though flight time was too short to see a complete movie. On GMP-HND leg, I was upgraded to Business Class. Again superb service, a full Korean meal, and excellent flight attendants.

Asiana Airlines customer review :  14 August 2011 by John Garganera (USA)

I flew SEA-CEBU. The crew are very good, the airbus comfortable and the food good quality. I will fly Asiana again.

Asiana Airlines customer review :  12 August 2011 by B Conrado (Philippines)

Airport staff and inflight services excellent. Food is very good quality. Due to schedules our return flight to UK had a 9 hr stopover in Incheon, but were compensated by very good airport facilities.

Asiana Airlines customer review :  12 August 2011 by T Nguyen (USA)

ICN-LAX. Flight attendants were very nice, frequently offering coffee, tea, and wine in the span of 5 mins. The seats are comfortable and you get slippers.

Asiana Airlines customer review :  9 August 2011 by Christine Kim (USA)

Speedy boarding, and in-flight entertainment and food was extremely good. Flight attendants were very polite and provided fast service.

Asiana Airlines customer review :  3 August 2011 by R Villa (USA)

LAX-ICN-MNL-ICN-LAX. First time flying Business. LAX-ICN and ICN-LAX were in the Quadra Smartium lie-flat seats. My wife and I were slept for most of the trip both ways. Service was five-star, food was excellent, and IFE was more than sufficient. OZ lounge in ICN was quiet upon early morning arrival from LAX however little food was initially set out. Waited 45 mins for a shower in the lounge. ICN-MNL-ICN was on the angled lie flat seat which was fine for the shorter flight. Again service was of a very high standard. Would highly recommend Asiana in business - great value for money.

Asiana Airlines customer review :  3 August 2011 by S Choi (USA)

ICN-SFO in Y Class. Ground staff at Incheon were efficient but ground staff at SFO were indifferent. Cabin crew were very nice but their old plane (B777) need some update and upgrading- their Economy cabin is still not upgraded as to the Business class. Food was above average for coach class, the seat was not as comfortable as competitors. AVOD system has sufficient contents but still dated nonetheless.

Asiana Airlines customer review :  30 July 2011 by T Ng (Hong Kong)

HKG-ICN-HKG, A330-300 with AVOD. FA very friendly, I skipped the meal of outbound flight because of flight time and they will put a sticker for me to ask for food at anytime. AVOD system is great with a touchscreen. The only issue was the inbound flight which delayed for about 45mins, with no reason announced.

Asiana Airlines customer review :  21 July 2011 by James Barrett (USA)

LAX-MNL-LAX on board a B777-200, there was plenty of leg room and I was seated next to a window and emergency exit. The food was good and experienced excellent service. I will fly Asiana again along with the benefit that Incheon airport is one of the best in the world.

Asiana Airlines customer review :  12 July 2011 by S Gubbins (Australia)

SYD-ICN-SEA/FUK-ICN-SYD All sectors with Asiana Airlines in Travel (Economy) Class. Despite more direct routes, I purposely booked to travel via Seoul so I could experience Asiana, and once again I wasn't let down! Experienced new A330 product from SYD, very comfortable with great AVOD product. Catering on all legs was tasty, with the Korean options (bibimbap/ssambap) especially delicious. Even on short flight from Fukuoka a nice snack was offered. Cabin staff service efficient, friendly and proactive, made to feel welcome. Airport staff also professional and energetic. Look forward to my next flight!

Asiana Airlines customer review :  1 July 2011 by M Jung (South Korea)

ICN-PVG roundtrip. Outbound B767. Spacious seats and okay pitch. Great hot meal for 80 min flight. Service was outstanding. Inbound, a packed A320. Equally wide seats 18" wide) but somewhat narrow aisle. Again, great hot meal was served without trouble. Flew through typhoon but the captain tried his best to avoid bumps. Great flight with gracious crew.

Asiana Airlines customer review :  25 June 2011 by Michael Ferguson (Australia)

SYD-ICN, B777 200, felt old and the video system was not AVOD, having limited choice on movies. Food was average service was great, seats comfortable and staff friendly. I expected a much better flight based on reviews I read.

Asiana Airlines customer review :  17 June 2011 by C Kan (USA)

Seoul-New York. I lost count of how many times the flights attendants came around with water and juices on my flight. They made no fuss with meals and served me a meal after I had slept through the meal service. Food was quite passable for economy class (I had one western meal and one Korean meal), and served with metal cutlery. Beer and wine was free of charge.

Asiana Airlines customer review :  13 June 2011 by Hailee Didio (USA)

I was very pleased with my experience on this airline. The entertainment was great, there were toothbrushes provided in the restroom, and slippers provided which was nice. Most importantly, the flight attendants were fabulous.

Asiana Airlines customer review :  31 May 2011 by KwangSun Yoo (South Korea)

Asiana Airlines offered a comfortable service. The meal was quite tasty and cabin crews were kind.

Asiana Airlines customer review :  30 May 2011 by J Min (South Korea)

ICN-JFK roundtrip in Y class. B777-200ER with 3-class configuration was on both flights. The seats are not slim, they had thick seat back. Although seats were comfortable, thick seat back ate up some space. FA's were asking passengers to return the seat back upright at mealtime. For those who choose to sleep were bothered by this especially at the second meal service as one passenger was complaining about waking him up. Both flights were full but the service was flawless except for the mealtime wake-ups. Inflight entertainment system improved a lot in terms of contents. Overall, great experience but surprised by not adapting space efficient slim seats as other airlines or even its own 747 fleet. Asiana Airlines 747's are equipped with slim seats and 10.6" AVOD.

Asiana Airlines customer review :  25 May 2011 by Jayant Biswas (India)

DEL-ICN-SFO. Both flights were comfortable; service excellent, good meals, lot of choice for drinks and snacks. The flight crew was very attentive and prompt all the time. Toilets were kept clean with sufficient toiletries. Entertainment was reasonably good. Good value for money. Incheon airport is a good place to transit, very nice airport and efficient staff.

Asiana Airlines customer review :  23 May 2011 by Vu Nguyen (USA)

I really like the experience I had with 2 trips recently on Asiana's aircraft. The first one was SEA to ICN on an A330 and the second one ICN to HAN on a B767. Both airplanes are nice, although the 767 is kind OF old (I think they are phasing their 767s out). The legroom is super good, it is much wider then most airlines I have flown. The food is good and the service is super nice.

Asiana Airlines customer review :  8 May 2011 by M Murphy (UK)

PVG-ICN. Comfortable flight. Staff polite and spoke perfect English. A full meal provided for a relatively short flight which came with metal cutlery! Video on demand selection was pretty good though there wasn't much time to watch anything. A Korean language guide was on-demand and was useful and easy to follow. The flight wasn't expensive so all-in-all great value for money.

Asiana Airlines customer review :  8 May 2011 by P Dong (China)

DLC-ICN-JFK, trip from Dalian to Incheon was no longer than an hour, but they still served very nice seafood with rice. Incheon to New York a 747-400 combi, the seat was ok, the food, service, and entertainment was excellent. JFK-ICN-DLC a 747-400, seat was a lot more comfortable, the meal was better, they serve bi-bim-bam on their flights back to Korea, still excellent service and entertainment.

Asiana Airlines customer review :  6 May 2011 by G Hu (USA)

LAX-ICN-TAS-ICN-SFO. Outbound economy, return in business. Travelling with an infant on this route is difficult, but Asiana made it much easier with attentive service, good food for the baby, bassinets, and good food for us. IFE excellent with programming on demand. First time going to TAS that we did not have to use a bus to get to the terminal. We had to gate check our stroller, but at the Tashkent airport you need to pick it up at the baggage claim so we had to carry our baby until then, which if you are familiar with the speed (or lack thereof) of the customs officials at TAS, you know that it is not a small feat. The return was nice in business, but even though we gate checked the stroller at TAS and told them we needed it at ICN, they sent it through to the baggage claim. Luckily the ICN staff were wonderful and retrieved it for us quickly. Return was in the new Quadra business lie-flat seats which were comfortable for us but I can see how they might be too narrow for people with a larger build. Also, strangely enough, the business class bassinets are more narrow compared to the economy class ones. Nice amenity kit with L'Occitane products, excellent food and service. I had the Korean options for all meals, and I highly recommend it.

Asiana Airlines customer review :  26 April 2011 by Yu Jin (Japan)

One of the best in-the-air services I've been provided with. I asked the flight attendant for an extra sheet of blanket and she brought me back the blanket and a chocolate - apologizing for her late return, when all she took was 5 minutes. The short flight from Korea to Japan had meals offered (unlike some other airlines I've taken) and it was delicious. Flight crew was very kind and helpful.

Asiana Airlines customer review :  26 April 2011 by D Karp (Australia)

SYD-ICN with my elderly mother, and I was very anxious and worried about our trip especially due to my mother's disabilities. At check-in after I explained my mother's situation, the staff gave us the front seats to cater for my mother's leg issues. The flight attendants were very attentive and understanding and language was no issue. Throughout the entire flight (10hours) my mother and I were cared for so diligently. The flight attendants would check on us regularly and ask if we required anything. Their smiles were a great addition to the journey. I can never be so grateful of the amount of care my mother and I received. I also noticed how well groomed they were which reflects their service and their carrier in general. I highly commend and thank Asiana Airlines and recommend it to anyone who seeks a comfortable and memorable journey.

Asiana Airlines customer review :  26 April 2011 by J Min (Korea)

ICN-ORD. Both flights flawless. Meals were better on previous flights and cabin felt a bit warm. In flight entertainment on B777 was not on-demand: PTV with 17 chanels of movies and short features on 2-hr loop. Not top notch but kept me entertained. Cabin crew were amazing as always as they make this airline a few steps above the competition.

Asiana Airlines customer review :  25 April 2011 by Bruce Hennell (USA)

Seattle to Seoul, then from Seoul on to Hanoi and back on the same route two weeks later. We were amazed at the high degree of service, politeness and courtesy. The flights were clean and very comfortable. The crew are a wonderful throw back to professional and competent crews the US experienced many years ago.

Asiana Airlines customer review :  25 April 2011 by P Paklerski (UK)

FRA-ICN a reward redemption in business class - they moved us to the First class cabin, the service was for business class. The staff was really nice during the service. IFE not too much of a selection. Seats (747) are in need of refurbishment and not that comfortable to sleep. A positive, the amount of space available. Staff at ICN transfer desk rather unhelpful. Overall, good service but my expectations were set much higher.

Asiana Airlines customer review :  7 April 2011 by James Johnson (USA)

Asiana is deserving it's 5 star rating. BKK to SFO with stop in ICN. Both flights on schedule with plenty of announcements. Great entertainment choices. Cabins on both flights a bit warm for my liking (especially when trying to sleep). Food, I thought, a bit down from previous flights, though above the competition. What truly stands out is the service - crew smiling and visible throughout the flights.

Asiana Airlines customer review :  4 April 2011 by Jeffrey McCollim (Australia)

Sydney to London on Asiana. My second trip to Europe with them. Fabulous service from check in to arrival. Very personal and genuine greetings. Flight attendants visible in cabin all through the flights. Comfortable seating, good meals and inflight entertainment. The transit desk in Seoul takes some finding but once contacted provided faultless overnight arrangements on both occasions. In my experience their excellent reputation is well deserved.

Asiana Airlines customer review :  22 March 2011 by S Tracy (Australia)

Flew economy return with Asiana Airlines from Sydney to London with a stopover in Seoul. My family, including a 6 and 8 year old were more than impressed. The cabin staff were attentive, friendly and smiling. Food and drink very good, my children were served first as this gave my husband and I enough time to assist with their meals before ours arrived. The children were kept entertained with the AVOD. The overnight stopover was great and fuss-free. We made our way to the Asiana desk at the airport and were ushered into a van and taken to our hotel for the night with vouchers for dinner, breakfast and lunch.

Asiana Airlines customer review :  16 March 2011 by Jennifer Sin (Singapore)

SIN-ICN. Reading the reviews made me feel comforted to know that Asiana is a 5-star airline. And indeed, live up to the name. Staff were all friendly, ground and in the cabin, especially having a 5-year-old cousin tagging around with an elderly in hand. Service was amazing, and the FAs were undeterred by the language barrier and constantly gave a smile. Food was pretty good, choice of drinks were small. IFE wasn't all that bad, a wide choice of movies and songs. Seats were pretty hard, but caught some sleep on the outward trip. Overall a memorable flight experience, definitely comparable to Singapore Airlines which I strongly support.

Asiana Airlines customer review :  14 March 2011 by R Buckingham (USA)

Seoul to Seattle, departed plane walked all the way to entry control and stewardess came running with my top coat in hand I had left it on my seat - a long way from getting off the plane to this point and with a smile on her face.

Asiana Airlines customer review :  13 March 2011 by P Woodhead (UK)

Hiroshima- Incheon-LHR. We got one Business and one economy ticket as we were flying with our 6 month old so we could swap and get some rest. Getting a basinet was no problem, and facilities were great. Lounge in Hiroshima limited, but not surprising for a small airport. It was nice to see proper business class seats on the A321 (rather than 3 economy seats with middle not used, as in Europe). Staff extremely friendly, available when needed and making a fuss of our son. Couldn’t have been more helpful. Transfer at Incheon after the short flight was very quick, though staff were rude at passport and baggage check (not easy rushing through when you have a kid and all the baggage). Lovely business lounge, and there was a nice large baby changing and separate play area. To Heathrow, service was fantastic, always someone on hand, and great food. Likewise staff remembered what you were drinking, though always other options. Again our son was looked after well, and staff were always keeping me smiling after about 100 laps of the plane when he wouldn’t sleep! AVOD and plane were a bit dated though – it’s been a while since I haven’t had on demand. Didn’t sleep so well as seats were a bit uncomfy in recline and engine noise seemed pretty loud on the 777-200. Obviously they are rolling out a new business cabin, and looks like there are some A380’s on order now. I look forward to seeing that product. I’d give service 10, but cabin and entertainment 6–7.

Asiana Airlines customer review :  5 March 2011 by W Aldridge (UK)

October 2010 flew Heathrow to Hiroshima via Incheon , as Group Organiser and leader of 11 people (elderly British ex-servicemen who had served in the Kure City area of Japan at sometime between late 1945 to 1956, and wives). For our previous 11 such annual visits I had always used an alternative direct flight to Tokyo with a different airline. I found Asiana to be far superior in all respects, with the possible exception of the on-board entertainment. The seating space, food, drinks were excellent as were the flight attendants and booking and transit arrangements. I am now organising a further tour for November 2011 and have had no hesitation in requesting Asiana as my preferred airline.

Asiana Airlines customer review :  4 March 2011 by C Chapman (USA)

LAX-ICN. We traveled with a 2 year old which is never fun but fortunately he slept most of the flight. The food was was very good and selection of inflight entertainment impressive. We had a native English speaker FA, she was fantastic and made sure we were comfortable all flight. I found the service even in economy to be top notch and the experience overall more then met my expectations.

Asiana Airlines customer review :  6 February 2011 by R Rouse (UK)

JFK-ICN-CEB in Business. JFK-ICN in a 3-class 777 with angled lie flat seats. Swiss Lounge in JFK disappointing, but everything onwards was perfect. Onboard was served a great 7 course meal, then slept (seats better then most angled lie flat I've used). A further meal before landing. Impeccable service, amazing food. Lounge in ICN is excellent, gave me a pager to advise when the showers were free, and had a great shower with many toiletries included. ICN- CEB very good, crew introduced themselves after boarding. Another good meal.

Asiana Airlines customer review :  5 February 2011 by J Cameron (USA)

BKK-ICN-SEA in Business class - 2 overnight flights. Fabulous, great seat, nice food, excellent IFE, lovely FAs. If only N American carriers could learn something from them!

Asiana Airlines customer review :  3 February 2011 by R Bloomer (UK)

LHR-ICN. Excellent service from check-in to landing. Seating, food and service very good. slight complaint the inflight entertainment was not on-demand but on a loop with no idea when the films were to start. ICN-SYD very good with exception of entertainment as first flight. Return journey a repeat of the outward journey with exception of overnight stay in Seoul. This was part of the ticket and paid for by Asiana. Excellent 5-star hotel , although it is a one hour transfer time to Seoul. The management of the transfers was excellent and very smooth. I would thoroughly recommend Asiana Airlines based on my experience of the return trip to Sydney.

Asiana Airlines customer review :  29 January 2011 by E Allford (UK)

London - Saipan via Seoul. The food and the crew were outstanding. The space in the Economy seats is the best I have had in a long haul cabin and got some sleep. The inflight entertainment was disappointing - no video on demand on either of the long haul flights and only a main cabin screen Seoul - Saipan flights. There was a message on the looping system saying how long the films had been running for so you had to try and judge when the next batch would start. I was very glad that I had heard of the poor entertainment system before I left, so I loaded up my laptop and smartphone with movies and TV shows. If there was guaranteed AVOD on the LHR-ICN route, this would be a no brainer - but this lets down the rest of the Asiana product so badly. Seat, food and service definitely 5-Star but entertainment system gets a 3-Star from me. Asiana nearly get top spot but unfortunately having flown Qatar Airways, they win with their IFE.

Asiana Airlines customer review :  27 January 2011 by N Robjohn (UK)

Return business class flight with Asiana Airlines Heathrow - Sydney via Seoul. Not usually a business class traveller but due to distance etc thought we'd spoil ourselves. Have to say what a professional, efficient outfit Asiana run. Inflight service was brilliant, a joy to see cabin crew happy in their work. Nothing was too much trouble. Business class connoisseurs may comment that you don't have a flat bed (on these routes) but the fully adjustable reclining seat didn't disappoint and was found to be very comfortable. Inflight entertainment could be updated (which I'm sure it will be) but was more than adequate for our requirements. Menu was quite extensive which should cater for most tastes, if not sandwiches/snacks and drinks were available all flight. The stopover in Seoul on return flight to Heathrow was not a problem although the journey into Seoul took some time in heavy Friday night traffic but then what's new. No complaint about the hotel booked by Asiana. All in all a very pleasurable experience at a sensible cost.