"really liked everything"
Latif Alikhanov (Kazakhstan)
Not Verified | I really liked everything! The pilot's voice is very pleasant and friendly. The stewardesses Fiza and Ameni Atef are very attentive and caring. I spent a most memorable and comfortable flight, flying out of Almaty to Medina. Atef, Fiza, Ameni was most helpful and hospitable.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Almaty to Madinah |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I was denied boarding"
Sagar Kulkarni (Canada)
✅ Trip Verified | On Jan 7th 2024, I had a connecting flight through Istanbul, and upon reaching Bangalore airport, I was denied boarding for my Air Arabia flight from Bangalore to Sharjah then Sharjah to Istanbul because I did not have a transit visa to transit in Istanbul. According to the information available on the Istanbul visa website and other reliable sources, a transit visa was not required for my specific case as I told in the ticket counter that I do not have check-in luggage and I do not need to leave the airport. It was a very bad experience. Do not take this airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangalore to Istanbul via Sharjah |
Date Flown | January 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"asked the stewardess for help"
Adele Bonetto (Italy)
✅ Trip Verified | My mother is 85 years old and flies alone without problems but having some difficulty opening the water bottle she asked the stewardess for help who refused. Shame! Mia madre ha 85 anni e vola da sola senza problemi ma avendo qualche difficoltà ad aprire la bottiglia dell'acqua ha chiesto aiuto alla hostess che si è rifiutata. Vergogna!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Abu Dhabi to Trivandrum |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst airline"
S Martens (United States)
✅ Trip Verified | I did not have problem while going from Abu Dhabi to Ahmedabad. My wife got free wheel chair. While Coming from Ahmedabad, we were told that wheel chair is not free, I will have to pay for wheel chair. I thought, my wife is handicap and will get wheel chair at Abu Dhabi Airport, but there also she did not get. Our plane of Air Arabia took off 90 minutes late at Ahmedabad Airport on 19th Feb. So there was only 90 minutes left to catch Etihad plane at Abu Dhabi airport. My wife could not walk, and we had to change the terminal and walking distance was more than 1 mile. I requested Etihad employees to help for wheel chair, but they told me that I have to pay for the wheel chair. Etihad planw was waiting for us, Luckily, one manager from airport called to bring wheel chair for my wife as he might have received the same information for missing passengers. Air Arabia is the worst airline I have ever experienced in my life.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ahmedabad to Abu Dhabi |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"It was my worst experience"
A Marzela (United Arab Emirates)
✅ Trip Verified | It was my worst experience. My first try of air Arabia and it will be my last. Bad experience not good for traveling with baby. They took our hand bags and baby travel trolley and kept telling us its company policy. I asked to show me the policy they refused. We bought a travel stroller for the baby specifically for the comfort of our baby and respecting the airline rules, still they refuse to let it in. The flight attendant the guy was like, make review like who cares. I never felt so disrespected like this time. Never recommend this airline
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Abu Dhabi to Kuwait |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I would never travel Air Arabia again"
R Marton (United Arab Emirates)
✅ Trip Verified | 3 weeks after a complaint and no response from the airline which would only mean they condone with this conduct or even train their staff to act accordingly. I checked into Flight G9503; the experience was pleasant and smooth. I reported at the gate well ahead of time and waited while enjoying a cup of coffee and a slice of cake. Boarding time approached and passed by with not so much of a murmur as to why there was a slight delay. This did not cause any problem as the aircraft was in sight and nothing seemed amiss. Finally, boarding started and there seemed to be a plan in place as passengers were requested to board according to their seat rows. I felt the girl at the gate was checking this and it did not bother me as I comfortably awaited my turn which turned out to be the last call. The wait on the sky bridge seemed unusually long and when I got to the door I waited till the Purser fruitlessly tried to tell a couple that they would do their best to sit them together. Do we all not know that it is a budget airline and we pay for our seats if we have requirements? Did the purser not know how to handle this more quickly without delaying the aircraft further? At my seat, I found the bins full. This is when a male cabin crew managed to humiliate and accuse me. He directed me to move to the back of the cabin and place my bag there to which I refused. I had paid to bring in my bag and if they had no control of passengers at the back putting bags in front for convenience it was not my problem. His next comment was that if I wanted to put my bag in front I should have boarded first. I did tell him that it was their boarding procedure that hindered me from alighting the plane earlier to which he said well other people came on. He directly pointed out that it was my fault and would not stop accusing me. I do not buy a ticket on an airline to be humiliated by an attendant. I did find a spot a few seats in front of me and placed it there. Was that so difficult to show me that without pretending to be an authority and creating some onboard entertainment? He would be the reason I would never travel Air Arabia again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Colombo to Sharjah |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"must hold the Umrah visa to travel"
S Mehran (United Arab Emirates)
✅ Trip Verified | I suffer with loss because of incomplete information. While selecting destination or airport they should highlight the required terms which are compulsory to travel. As we was traveling from Sharjah airport to Jeddah and we booked online tickets and when we reached airport we get to know that we must hold the Umrah visa to travel instead of multi entry visa we are holding. With this attitude I realize Air Arabia main purpose is only to earn money not provide service. When i call them for refund they don’t have policy to refund the amount. They can only provide the wallet amount which is valid for a year only. At least they should make there first priority customer service. Anyway it’s a really awful experience.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sharjah to Jeddah |
Date Flown | November 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“I was very disappointed”
Hamid Ouragh (Switzerland)
Not Verified | I booked for my first time and will be the last one for sure a flight with Air Arabia from Geneva, Switzerland to Casablanca, Morocco. The plane had a delay of 2 hours as usual so I lost my second flight in Casablanca which made me loose more than 250 swiss franc (+250 us dollars for hotel, taxi, train, bus, food etc) I arrived to my destination very tired and sick, I contacted the "client service" on Air Arabia app to refund me but no result, the client is nothing for this company. I also booked a dinner which was very bad food, with no bottle of water given, other passengers had free sandwich with water which was humiliating for me. I was very disappointed.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Geneva to Casablanca |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"bad information management"
David Newcombe (United Arab Emirates)
✅ Trip Verified | This was a nightmare of a trip! We were scheduled to depart at 16:20 on the Thursday. There was a delay of 1 hour verbally, followed by 1 more hour, then another 1 more hour and continued in a similar fashion till about 9pm. At NO point was an Air Arabia representative available!! Approx. 9pm, and where things were getting very heated by most of the passengers. By 11pm we were told by the Airline representative that we would be given a hotel overnight, and that we should prepare. By this point there was a near riot by passengers, and Amman security (about 25 plain clothes and uniformed) were present to stop any filming of the melee, I myself had taken a video to show my wife what was happening, and I was called forward, had to surrender my passport and was told: "you must delete the footage, and if it appears on social media we will sue you as we have your passport details". Quite an unnecessary scary experience! We were taken downstairs, surrendered our passports and boarding cards, we we then given them back and bussed to our 'hotel' by around 1am. I say 'hotel' but a hotel without a working toilet or running water is not my idea of human normality. The bus trip was full of pushing and shoving, and NO guidance of Air Arabia staff. All the above mayhem would NOT have happened if Air Arabia did 1 thing, been honest with us about an engine issue in a timely fashion. Be Transparent, TELL people what the problem is! PEOPLE will understand, equipment fails sometimes! We were bussed back (no help with loading and unloading of my 4 bags or anyone else) and eventually left at approximately 1pm the next day. A delay of about 21 hours. The entire plane erupted in applause about 3 times on landing, to cries of NEVER Air Arabia again! I for one will never fly with them, and neither will many on that flight and all because of bad information management - silly really
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amman to Sharjah |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Never booking again with them"
A Adair (Jordan)
✅ Trip Verified | It was my first time experience with Air Arabia going from Amman to Sharjah then to Bangkok. The experience was a complete disaster our flight was supposed to take off 20-october at 4:20 pm then was announced there will be an unknown delay we stayed for 6 hours until they announced the flight cancellation therefore we will escorted to a hotel. I immediately cancelled my flight since I saw a big chaos and was informed by email that my flight was delayed until 22-October. To sum up - worst airline dealing with. Never booking again with them
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amman to Bangkok via Sharjah |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |