FRA-NRT return in Business Class. Like many others reported, the good things are the cardigan, blanket with feet pocket, and staff, which is friendly and attentive on other Japanes airlines also. In-seat power for Laptop without special equipment required also a plus. Food was disappointing to say the least. I compare this on the basis of dozens of flights to Asia on AF, KL primarily. Most prominent colour in the food was grey. Nice examples was a strange vegetarian giant mushroom with grey colour, chewing gum texture and barbecue taste. Choose to stay hungry. IFE was junk. Picture quality hurting the eye.

ANA review - by Gregory Rump

7 August 2007  Customer Trip Rating :

HND KIX/ITM NRT. Bought the ticket at NRT after arriving from Europe. Tickets seem to be cheaper in Japan than when buying them abroad (unless you buy a pass, but then you have to go through a travel agent). Very friendly staff at NRT airport, who apologized they had no earlier flight from NRT and told me it is better to transfer to HND (tranfering between airports in Tokyo is a disaster though, but not worse than in Paris or London if transfering between two airports, maybe better even). Service overall very good and friendly for the short one hour flights. Airport facilities on domestic flights difficult for foreigners. Boarding announcements only in Japanese, check-in machines only speak Japanese also (not very convenient if you cannot read it). Language skills on board could be better, but then when compared to BA domestic, or AF domestic, it is not really worse either. Staff very friendly and they try hard. Expected a bit better from a Japanese airline. But after flying Finnair on the long haul to Japan, having to deal with the minor imperfections of ANA was easy and pleasant. Overall pleasant and efficient experience, for the same price as the train. Would fly with them again.

ANA review - by Jim Reid

2 August 2007  Customer Trip Rating :

ICN-NRT on an entirely Y class flight. Not a spare seat around but FAs did really well in getting everybody served quickly and pleasantly. Reasonable meal all things considered. Not much room but no problem for a 2 hr flight.

ANA review - by P Laury

15 July 2007  Customer Trip Rating :

NRT-SFO Business 777 Club ANA. ANA clearly keeps track of who is flying on a free (UAL mileage) ticket. A flight attendant asked me if "I could do a favor" and take the western meal instead of the Japanese one since they had run out. I had actually asked for the western meal choice so it was a non-issue (did they forget what I ordered?). This flight seemed to be disorganized. I fly to Japan on United's business class and I thought ANA food would be better. It was mostly inedible tiny portions. I would recommend eating before you get on the flight. The breakfast was supposed to be a poached egg, but was poached perhaps ten hours earlier. I agree with the previous comment that ANA is designed for Japanese. I was one of just a couple non-Japanese in business class. They offer a cabin sweater that is two sizes too small for me (I wear a large). Their foot rests are too high to be of any use (I am 6' tall). The seat was dirty with hair on it flying both directions. The window was greasy on both flights, with hair stuck on. The "bar corner" on this return flight was practically empty - it is not a bar. I was really looking forward to flying on ANA. They did get me to my destinations efficiently, but I would not consider them to be any better than UAL.

ANA review - by Kristian Laursen

6 July 2007  Customer Trip Rating :

NRT-HKG Economy. Seats cramped. Flight on time, the entertainment system was reasonable with japanese films and some news channels, but nothing above standard. It is obvious that ANA is for Japanese only. A very annoying thing was the placement of the remote control in the seat, it was in the side of the chair and had some sort of a hole in the chair to get hold of it and if you didn't want to use it, you hand could not rest there.

ANA review - by Joseph Riordan

3 July 2007  Customer Trip Rating :

IAD-NRT-ORD on 777-300 Economy class. Insufficient seat pitch for anyone 5 ft 10 in and average weight. The seats were much too cramped for a flight this long. Entertainment system takes up even more room. The foot rests help. Cabin staff very good. Food service very good. Cockpit video and inflight entertainment are pluses.

ANA review - by Michael Kiepert

14 June 2007  Customer Trip Rating :

LAX-NRT in First, NRT-PVG in Business. Very quick check in at LAX and hassle free luggage security check. The temporary First Class Lounge used by all carriers is actually the nicest I have been in at TBIT. Very airy, nice views comfortable seating but very limited snack selection and plastic cups! The 777-300 offered the new First Class seats, very comfortable indeed. The welcome was very nice and, as noted before, apparently systematically no pre-takeoff drinks. I opted for the Japanese meal which I found to be excellent. If you like Sake, there is an abundant choice, but I preferred to stick to Krug Champagne. A good afternoon nap followed. Before landing, another small meal was offered. The flight attendants, all female, offered a very attentive service throughout the flight. Landing was on time, immigration lines light and the priority baggage worked as well. The free phone rental was another treat. Check-in on the next day for Shanghai took somewhat longer as a trainee was doing it under the supervision of an experienced agent. Due to my arrival in First Class, I was allowed to use the nice and cozy First Class lounge. Boarding was organized and on time. Dinner and drinks followed, again choosing the Japanese meal which was very good. The only negative was that all drinks were served in the small bottles, whereas I prefer wine from regular sized bottles. Again, very attentive and friendly service by an all female cabin crew. Ontime arrival and the luggage was on the belt as I passed immigration. This was my first trip with ANA and I look forward to using their services again. Definitely on par with Singapore and Cathay and, in my opinion, a cut above Thai.

ANA review - by J Larkin

17 May 2007  Customer Trip Rating :

Tokyo to Singapore Boeing 767 Business Class. This was definitely a step down from the Chicago to Tokyo service. Now we are back to plastic knifes, while we had metal ones for the Chicago flight. The seats are definitely not as comfortable as those on the 777. Food was good, but not as imaginative as that on the Chicago leg.

ANA review - by S May

28 April 2007  Customer Trip Rating :

Buisiness Class 777-300ER NRT-SFO. Flying with my wife, our first experience of ANA. Overall excellent service. Attentive FA's, excellent food and wine selection. New club ANA seats comfortable ( esp in sleeping mode) and cabin tidy and clean. Only 2 minor downsides - no pre departure drinks offered and cabin very warm throughout trip.

ANA review - by K Krisanakamol

25 April 2007  Customer Trip Rating :

BKK-NRT. ANA used 777-200 half of cabin were divided into First and Business class. Another half was for Economy this makes space for Economy very tight (around 160 seats in Economy ) so the seats were very cramp especially when seat in front of me reclined. It was worse than JAL (I have thought ANA offer better legroom). Crew were smiling but not attentive. IFE on my whole side did not work well, could watch only few repeated Movies. THAI really offer a better service, seat comfort and better food.

ANA review - by M Liu

25 April 2007  Customer Trip Rating :

Economy on a 777 PVG-NRT-LAX and then SFO-NRT-PVG. Had the same issue both ways on all 4 legs of the trip: the seats were too shallow. Even with the excellent service, clean and spacious cabin and restrooms, the on-demand movie and video games which seemed to help pass the time much more quickly, I'm pretty sure I would not fly them again. I'm 5'8" and could not get comfortable with the shallow seats. I felt half my thigh was hanging off the seats. The only way to get my thighs comfortably on the seats was if I sat perfectly straight, into my seat back. And with the awkward metal leg rests and entertainment systems underneath the seats, there wasn't much leg room there either! Who can sit with knees and hips at 90 degrees for 10 hours? (By the way, when I sat so straight/tall, my head was above the head rest!) So all in all, if you're not a tall person, I'd strongly recommend the airline, but if you're tall, consider flying another class or another airline altogether.

ANA review - by Christopher Slater-Walker

24 April 2007   Customer Trip Rating : n/a

ANA Input London-Tokyo return Business Class. Flight from LHR-NRT barely half full, although the return leg was almost completely full. The cabin is spacious and nicely furnished, with attentive, but not over-attentive service, and a fine selection of food and drink, with a range of light snacks available outside the main meals. The seat converts into a angled lie-flat seatalthough this is not horizontal, and it may be difficult for some people to get comfortable. Entertainment is perhaps not quite up to the standard of some other airlines, but there are a number of fairly recent big-name films available, together with a selection of different music channels. Check-in at both Heathrow and Narita was as smooth as could be; however, immigration queues at both airports can be quite long. My bags were there waiting for me as soon as I got to the carousel, both in London and Tokyo.

ANA - by Masaki Oda
1 April 2007

NRT-SIN on Economy. A full flight and the cabin was cramped - ANA flies a dated B767-300. The cabin was clean and well maintained but not as impressive as other careers on the same route. The food was excellent for Economy class and flight attendants were good. The only major complaint was the way ANA handles Star Alliance Gold customers of other airlines. I have UA*G but was not allow to use priority security lane in NRT even though I fly on ANA. While ANA silver card holders can go through the priority lane when they fly on other star alliance careers.

ANA - by Larry Taylor
24 March 2007

IAD-NRT-IAD. This was my 4th consecutive trip on ANA over the past 4 months and I’ve traveled in all three classes, First, Business and Coach. Without exception, this is the best airline flying to Japan from the states. I purchased my ticket on the ANA Website and while it is a bit busy and cumbersome, it is acceptable. Check in at the airport was quick and efficient, both at IAD and NRT. FAs were very polite, professional and wonderful to deal with. I was traveling coach this trip and even being at the back of the plane, the service was far beyond what one would expect. FAs were attentive and patrolled the isles every few minutes. Food was better that most American Domestic carrier’s Business and First Class meals and portions were more than adequate. In-Flight AVOD was good, but since I travel every month to Japan, I noticed that movies tend not to change every month. Seat was comfortable, but a bit cramped. But then again, I am over 6 feet and only a business or first class seat fits my frame. The major complaint I have about the seating on ANA’s 777-300 was the video boxes under certain seats. If you are stuck in one of these seats, you have no leg room. All things considered on this trip, ANA delivered superior customer service and meal quality. I will always choose ANA whenever possible when flying to Japan.

ANA - by Leu Ziva
26 February 2007

My wife and I just completed a NRT-ORD segment (Tokyo to Chicago) in First class and I must say that was the best flight we have taken. The service is faultless and FAs smiling, checking on the passengers, and basically getting you whatever you want from an extensive a la carte menu. The seats are superb - not only lie flat, but very wide and one can actually roll from side to side! Nice, big pillows and a silky blanket too. They give you a set of pyjamas with a pair of trousers and a kimono-type jacket that is very comfy and unique. Caviar, fresh whole crab (pre-cracked and with little windows cut into the legs so you don't have to do too much work to get to it!). 3 desserts. Huge drinks menu with 5 kinds of western tea and several Japanese teas. The round-trip price is high (approx. $15,000 each), but you are spoiled beyond belief. Very nice if you're on an expense account. Will always look to ANA over the others whenever feasible.

ANA - by Brian Smith
1 February 2007

NRT-BKK-NRT in economy class. Check-in was painless! ANA desk whizzed right through without a line at all! Flight attendants are friendly, smile and do their jobs well. English is not a problem. Food was adequate, but on a 7 hour flight going down they really could use more of a savory snack (or a choice) like a simple sandwich instead of just ice cream. Movies are not AVOD and if you fly them often, like I do, you’ve probably seen them anyway. Clean interior and toilets, and the cabin crew often bring drinks through the aisles. Overall, economy is always good to very good, but with no AVOD then I can’t say excellent. Their business class is usually excellent (but with same video limits).

ANA - by V Brand
26 January 2007

HKG-KIX and NRT-HKG on Business class. Even though the HKG-KIX flight was an older Airbus, crew service and food made up for this. The return flight (NRT-HKG) on the newer CLUB ANA seats, so that rounded off a perfect trip of Japan. Food good, aircraft clean, service wonderful. I've flown ANA on economy before as well, and find the flight attendants to be quite good at English and will do their best to help the passengers. I will use ANA again and will be my first choice airline if they fly to the destinations I am going to.

ANA - by G Lazaro
26 January 2007

Economy from Osaka-Itami (ITM) to New York (JFK) via Tokyo-Narita (NRT) and back this past December and January. ANA made things as smooth as it can be to get across the Pacific and back. Flew on the 777-300ER on each segment, though the domestic version didn't offer the on-demand entertainment system or meals for the 1-hr flight that will get you through the long international flight. The food was good and drinks were served throughout the flight. Food and drinks were also left in the galley between mealtimes, for the instances you wanted to get up and stretch. The flight attendants were efficient overall, though I'm a little unsure about their English ability. Connecting to Osaka at Narita, staff collected my luggage at the drop-off point after customs and promptly notified me of the delay of my flight to Osaka due to the late arrival of incoming passengers. With the exception of this flight, which left an hour late, we were on-time or early on my other 3 flights. If anything, the seats could offer a little more room, but it's not as bad as it could be. ANA would be a top choice for me again in the future.

ANA - by Paul Andrews
26 January 2007

ANA business class LHR-NRT-LHR. Nice aircraft and comfortable seats. Food very nice on outbound. Japanese crew not as friendly as I have previously experienced. Return flight to Heathrow, food badly presented and no proper choices for western passengers. Lights in the cabin were blasted on over three hours before landing which is unprofessional. All in all ANA is quite a good airline however having flown with western carriers I choose ANA for something different.

ANA - by Brian Smith
9 January 2007

NRT-IAD in Business. This flight was the best long haul I've experienced. The food was gourmet. The kaiseki meals were memorable. We had two meal services, and a choice of 10 different options for a mid- flight snack. Choices like chicken and egg on rice, udon, and my choice (which I've heard is popular) a regular-sized cheeseburger! The toilets were clean and the bar in the back was stocked with hand lotion, face masks, eye masks, ear plugs, and other things that would normally be in an inflight kit, as well as snacks and the menu for the larger food options. The seats were not perfect -the recline is odd. They do have privacy partitions and down comforters, as well as cotton jackets if you're cold. Crew were polite, friendly and not too stiff. Inflight movies good, but not great. They repeated the same movies in January as in December with only 3 new additions. Though it is AVOD, I think they could do a much better job of variety of movies and TV shows in their entertainment. Only complaint was that on the return in premium economy class, the food was mediocre and not quite enough in volume. Nothing at all in comparison to their business class.

ANA - by Olivier Ragu
27 December 2006

CDG-NRT on an ANA fully packed flight just before Christmas. Check-in fast although they couldn't assign me any aisle seat. Ended in a seat in the middle of the aircraft. Boarding not very well organized, ending with a 30 min delay. Service efficient, polite and friendly as always despite the cabin being 100 % full. Meals quality OK, but I can see some cost cutting measures like the absence of noodles. Breakfast is always the same for 1 year, but still eatable. Arrival 15 min later than scheduled, very fast immigration procedures, and luggage waiting for us. All in all, a very good experience as always with ANA, much better than my first leg on Virgin.

ANA - by G Chew
10 October 2006

PEK-NRT-LHR in Club ANA. Both flight were fantastic. The 767 from Beijing had conmortable 2x1x2 seating. The food was tasty, and crew very friendly. There were even slippers. The arrivals lounge had lots of internet terminals and three shower rooms. The queues for immigration were terrible though - I waited over an hour. NRT-LHR was just as pleasant. The upper deck was less than half full, so the atmosphere was very nice. In Heathrow there was no queue for the EU passport control (two staff, no passengers) which was nice, although the queue for non-EU was enormous. Baggage was there before I was.

ANA - by Ted Bloom
6 September 2006

SFO-BKK, BKK-NRT, NRT-SFO in economy 8/06. The transpacific flights on 777s were fine with very attentive fa's. The food was good enough, and the seatback entertainment was on demand. The intraAsia flights almost seemed to be another airline. he 767 was not very comfortable. The seats were narrow and the pitch seemed very short. The food was not very good. All flights had the same movie selection, altho the BKK-NRT redeye had fewer of them. The Japanese films were not subtitled to my disapointment. Greater variety would have been nice. I'd fly ANA again to NRT based on price, but I would give some thought to flying them further.