ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports   ANA   130 reviews an official 4-Star Airline   Add your ANA All Nippon Airways review   ANA All Nippon Airways official 4-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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ANA customer review :  12 March 2010 by James King   (Japan)

Haneda-Hong Kong-Haneda. Fast talking agents resulted in penalties which were more than the price of the economy class ticket, even though I spent 4 times that to upgrade the tickets to business class using cash, not miles. ANA C-class seats and AVOD are getting dated - pitch is much poorer than UA, Cathay or Asiana. Cabin service was technically perfect but lacking sincerity. AVOD was spotty, partner's AVOD did not work on the return flight. Indifferent attitude from the FAs. For the price paid, almost any other airline is better in my own opinion, even if you have to transfer in Incheon. On the positive side, ground crew, check- in, gate staff were excellent. Unfortunately the reservations team and the FAs need to return to what made ANA a star in the alliance.

ANA customer review :  26 January 2010 by Horst Moeller   (USA)

Flight in Business Class, from BKK-NRT-ORD. Sleeper seats uncomfortable, difficult to sleep, because of sliding down seat constantly. Food selection satisfactory, but nothing to be excited about. No breakfast before landing, on both flights. Aircraft B777-200 was very clean and service was friendly and efficient.

ANA customer review :  19 January 2010 by Saurabh Kumar   (India)

Haneda-Tottori-Haneda. Superb although large airport. Spotless aircraft, and immaculate service by way of friendly English speaking FA.

ANA customer review :  14 January 2010 by R Paterson   (USA)

NRT-JFK on a spotless, modern B777. All around 10/10. Crew were friendly, more than willing to accommodate. Food was above average, constant attention from FAs with drink service. AVOD helped pass the time quite well with a lot of selections. Certainly loads better than the United flight I took going to Japan. Would definitely use ANA again for any travel to/from Japan.

ANA customer review :  10 January 2010 by T Bissell   (USA)

I'm quite pleased that ANA is part of the Star Alliance. I've never had anything but superb service from each and every ANA employee. They've even gone so far as to grab my bag and run with me in the airport, in order to ensure that my overly-tight connection (due to weather) didn't leave stranded (NRT to NGS in May 2009). The ANA reps will work with you if your Japanese isn't up to par, and I've never had a single problem with flying them over the past 10 years.

ANA customer review :  10 January 2010 by Alan Wan   (UK)

LHR to NRT : I was impressed the service was similar standards to SIA. Attentive, friendly and with the important small touches like hot towels. Dinner one of the best economy meals I have had in a long time - I was not in a mood to drink alcohol so canot comment on the choice or quality. I slept for most of the flight, and the IFE (although a decent system) choice of films was rather limited.

ANA customer review :  7 January 2010 by John Powalisz   (USA)

ORD-NRT Business. The cabin is neat and clean and the service far surpasses anything that the US flagged carriers offer for International travel. The business seats have their plusses and minuses. It is very hard for a 6' person and above to get comfortable sleeping on the "slope". The padding is very thin so sitting or sleeping is a bit rough. AVOD system is excellent and includes noise cancelling head phones. Once you get used to the "A la Carte" style service ANA offers, meal and beverage service is fantastic. Food was good and plentiful. The biggest advantage of the service is the attitude. The flight attendants really made you feel welcome, unlike anything the US majors have to offer. One heads up would be about the use of the Red Carpet lounge; They do not offer ANA Business customers free internet. This is an outrage based on the fare I paid but so be it. The attitude of the UAL attendant in the lounge was typical; poor and she blamed the situation on ANA and how cheap they are.

ANA customer review :  17 November 2009 by Quek Keng Guan   (Singapore)

SIN-NRT-SIN in Y class. Bought their promotion fare for S$482 including taxes /adult while S$52 including taxes for infant ticket. Travelled on their new 767-300 on their special livery (Panda), seated in row 15C, D and E, behind J class on both sectors. This section is quieter as there are a few rows of seats compared to the main section of the Y class. Seats are comfortable with ample recline. PTV has more than 160 programmes/games etc. However there were only 5-6 children programmes and average duration is only 30 mins. Food selection excellent. Each tray has a water bottle on it, Haagen daaz ice cream given on both sectors 2 hrs before landing. FA on both sectors, especially the return sector were extremely attentive to families with children. Hot towels were given before meals only on the Sin-Nrt sector. Check in at Nrt excellent, ANA staff personally guided us for check in as I'm travelling with 2 kids. ANA is an excellent product for travellers with families and will not hesitate to travel with them again.

ANA customer review :  29 October 2009 by Michael Scott   (UK)

LHR-NRT-LHR round trip in economy. Every aspect of service excellent, from check-in to disembarking. The cabin crew worked hard to meet passenger wishes and gave the impression that nothing was too much trouble. But the seating is dreadful. They were the most uncomfortable seats, with the smallest pitch, I can remember on a long-haul flight. My knees were firmly up against the seat in front and had I not been able to move to an empty exit row seat on each flight then the flights would have been unbearable. For this reason alone, I would not fly with ANA again nor recommend them to anyone over 5'6" tall.

ANA customer review :  22 October 2009 by T Patrick   (Hong Kong)

Hong Kong - Tokyo Haneda Economy. The service is excellent and fast. Dont expect to sleep on late flight to Haneda - lights on all trip. Good movie selection but not clear what channels are what. Seats rather thin, leg room standard. Nothing to do at Haneda so dont rush there; also early arrivals to Haneda dont link with hotel bus services. Airport seemed to close as our flight left at 8pm!

ANA customer review :  19 October 2009 by Alexander Gan   (Singapore)

Singapore-Tokyo-Sapporo return. First flown on a B767 with special livery, then on an A320, and back on a B737 and B767. On the first and last flight, we sat behind business class. The seating was okay , inflight entertainment was good, and food was delicious! The magazines are in Japanese and English.