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ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports



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ANA All Nippon Airways Customer review :  17 April 2014 by M Gephart   (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-BKK-NRT, Economy. Booked the ticket through UA and as they have recently cancelled their own NRT-BKK service, opted for the ANA routing. I found the boarding in NRT to be a bit chaotic and even though they had lanes for Biz Class and Star Gold, it was kind of a free-for-all. Both directions on 777-200 aircraft, which disappointedly are starting to show their age. I found the legroom to be quite tight and toward the end of the 6+ hour flight was really starting to feel it. The service was typical ANA - very warm, very welcoming, very attentive. Overall, a good experience and value for the money. Would certainly recommend them.



ANA All Nippon Airways Customer review :  14 April 2014 by A Pagan   (Greece)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-HND. 3 year old B777-300ER with great interior. Night departure from FRA. Flight full. The seat had nice pitch though no recline, only the lower part moves 2 inches in front. Great dinner, I took the Japanese. Very good IFE. The best part was the cabin crew, they were there all night long serving green tea and other refreshments. Great smile, great mood. They even offered me advise on a Tokyo tour.



ANA All Nippon Airways Customer review :  14 April 2014 by Djie Irawaty   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NH1075 and NH8035. Depart from San Jose on Apr 5. We were traveling with 1.5 year toddler from SJC to CGK and very pleased with the way ANA staff from San Jose airport handled our situation. The aircraft is very advanced starting with USB power charger in flight, adjustable filter light windows, toilet seat had water spray and it closed itself. Touch screens had the newest movies, very polite stewardess, and the food is gourmet! Their Japanese menu had grilled salmon teriyaki and crab legs. The only cons is they only allow 1 piece of luggage for international flights.



ANA All Nippon Airways Customer review :  9 April 2014 by K Ogawa   (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NH 009, JFK-NRT. No wheelchair for 80 year old mother. No kids meal loaded, its ok - mistakes happen. But when mistakes happen, the inflight crew should not be blaming travel agents or ground staff. They even promised to ensure everything would be taken care of for the return. A simple confirmation call to the reservations center made me realize nothing was taken care of. Flight attendant even asked if I could speak in Japanese since English was obviously not a strength.



ANA All Nippon Airways Customer review :  7 April 2014 by Cheron Heidi   (Japan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AXT-HND-HNL-NRT-HND-AXT. Due to connecting flight within Japan I decided to take the midnight flight to Honolulu from Haneda rather than the earlier flight from Narita. I don't recommend this flight as before the departure from Haneda, virtually all the airport food service and retailers have already closed. In spite of not being able to find anything to eat before the flight, the first meal offered on the flight was the snack, with the hot meal served about 3 hours before arrival. (The order of the meals is reversed on the Narita flight). Next time I will make the airport transfer between Haneda and Narita (about 2 1/2 hrs using Keisei & Keikyu Railways) to get the Narita flight to HNL. All other aspects of ANA service were great as usual.



ANA All Nippon Airways Customer review :  17 March 2014 by Tercon Bojan   (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On the Tokyo (Narita) to Fukuoka segment, ANA uses an ancient A320. The interior was upholstered in a deep green, which does not even resemble the current ANA blue colour. The plane definitely had a retro feel. Moreover, it was nearly empty. 20 pax on a 166 seat plane. Thankfully it's a short commuter flight. They could jazz up the whole experience though and make those 90 minutes a bit more exciting.



ANA All Nippon Airways Customer review :  17 March 2014 by Tercon Bojan   (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

For this 90 min shuttle flight from Fukuoka to Tokyo - Haneda, ANA packs in the seats, fitting 405 seats on an old 777-200. That's the dreaded 10 seats abreast. Thankfully the flight was not full so we could spread out. The service is minimal, as is the interior design, giving this flight a truly bus-like feel. I know these flights are meant to be practical, but why do they have to also make them boring?



ANA All Nippon Airways Customer review :  10 March 2014 by Dave Noble   (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SJC-NRT. Would normally fly United on transatlantic/transpacific so decided to use ANA through United website from my local airport. Couldn't check in because I had a United ticket, but when I got to the check in desk, I had already been assigned an aisle seat based on my United 1k profile, and the seat next to me was blocked off so I had plenty of room. I also asked for a Japanese meal and when I boarded the FA came to verify my meal request. SJC-NRT is a 787 dreamliner and is spacious and bright inside. Like the ability to adjust windows at the touch of a button. Inflight service was excellent, attentive and very polite. What a difference from United! I like having in seat power and USB charger even in economy. Only negative is that the seat is a hard shell so it's almost impossible to sleep on it. I can normally sleep on planes but couldn't on this. Both flights into NRT and SJC arrived an hour early. SJC is less hassle than SFO and easy to get in and out. Overall, next time I go to Japan I'll be flying ANA out of SJC.



ANA All Nippon Airways Customer review :  7 March 2014 by G Nishihira   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NRT return. Very comfortable seat and bed. Culinary offerings (European and Japanese) were delicious and made dining equivalent to eating at a five star restaurant. Cabin crew were attentive but not intrusive. Every time I used the washroom it appeared to be serviced after every use as the toilet paper ends were triangulated.



ANA All Nippon Airways Customer review :  5 March 2014 by A Ohno   (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-HND, paid full price for economy ticket yet got an awful seat in a separate partitioned area of 2 rows right behind business class. About 5 or 6 babies in the vicinity, all crying at various intervals. Furthermore, seat was incredibly uncomfortable - not the regular seats but the seat cushion is shorter and dips down in the center, putting pressure on thighs. When I asked to change seats, FA just brushed me off, even though there were a couple empty seats elsewhere. The IFE? Tiny low res screen, audio was on/off due to ageing headphone input jack.



ANA All Nippon Airways Customer review :  3 March 2014 by S Murphy   (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ignoring that the flight was late and meant I had to get a bus to Haneda from Narita to make my connection, the SIN-NRT sector on ANA's 787 was immensely uncomfortable. The seats are the 'shelled' non-reclining type and are advertised as having a seat pitch of 34 inches but in practice I was only able to slide my seat forward an inch or so before my knees jarred into the seat-back in front. The result was 7 hours of night flight in a lot of discomfort and any suspected benefit of flying in a 787, totally lost. Staff were unerringly polite and IFE was good but both of these positives were overwhelmed by the discomfort. Why have ANA gone this route when their CX peers had already paid the price and fallen on the 'rigid economy seat' sword? Madness.



ANA All Nippon Airways Customer review :  3 March 2014 by Jason Wong   (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from NRT to SIN. 7 hours flight but there was only one meal. The same flight on United serves 2 meals. The meal was good though with pictures illustrating what to choose. Plenty of refills of warm Japanese green tea. My major complaint is the small seats. The plane was the new Dreamliner 787 but the seats are clearly designed for Japanese people with legroom significantly less than that of United and other US carrier. It is quite hard to get out if you are stuck in a middle seat. I do like the spray toilet in the bathroom. Good service overall but definitely not the most comfortable flight.



ANA All Nippon Airways Customer review :  20 February 2014 by M Matsuda   (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A return flight to/from Frankfurt and Haneda on newly configured 787 (Economy, Premium Economy and Business). The configuration in Economy has been changed from 2-4-2 to 3-3-3, but the seat was replaced from Back-fixed to normal reclining seat. The seat was actually more comfortable than the Back-Fixed seat, and I felt less tired after a 12 hour flight. In fact, one of the cabin crews told me that they had received many complaints on the Back-Fixed seat from passengers. The cabin crews on both flights were very friendly and helpful. They regularly walked around the cabin with drinks to serve. It is very different from some European airlines that all cabin crews vanish completely after the first meal, and never see them until the second meal is served.



ANA All Nippon Airways Customer review :  10 February 2014 by Michael Kemp   (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HCMC to Narita to Washington to Toronto, January 2014. I travel to and from Asia a couple of times a year. This was my first time on ANA. I will travel on this airline again whenever possible. The price was very reasonable. The service was excellent. The Japanese menu was wonderful. I usually don't eat airline food so this was a really great change. The baggage check in was courteous, swift and helpful. Boarding was the same. Aircraft including washrooms was very clean with no blankets, pillows, head phones. They could expand the selection of movies for long haul flights.



ANA All Nippon Airways Customer review :  10 February 2014 by Kai Nakazawa   (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-SEA 787 on 1/26. Unfortunately the lounge was under renovation and very limited space. Inflight services, food and seat were excellent.



ANA All Nippon Airways Customer review :  28 January 2014 by B Duston   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently took a flight from Bangkok-Tokyo-JFK. Admittedly, the seat on the Bangkok-Tokyo segment on a 777 was not comfortable. The leg extension was rather short and my feet extended over the edge of the leg rest. I am not a particularly tall person. The flight to JFK did have lie flat seats, but I found them to be quite narrow and felt more comfortable sleeping at a slightly angled upright position. Food on both segments was OK and typical of business class fare found on other airlines. What sets ANA apart from other airlines is their onboard staff. Simply put, their staff has to be the warmest and friendliest I have encountered on any other flights that I have taken. Everything was done with a smile. Cabins and bathrooms were kept immaculate throughout the flights. The AVOD system worked great with tons of offerings to choose from. I recommend ANA.



ANA All Nippon Airways Customer review :  13 January 2014 by J Becker   (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from JFK to Tokyo on ANA. Terrific airline. Gave plenty of refreshments and meals, wonderful entertainment system, superb employees. Reminds you of what airlines are supposed to be like.



ANA All Nippon Airways Customer review :  7 January 2014 by P Rubenstein   (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class seat on the staggered B777 config. NRT-BKK route. The seat only seemed to offer 2 positions, upright or lie flat. Not a comfortable seat and somewhat out of date. IFE selection was not as expansive as other airlines and the controls were not particularly responsive. Food service was geared to the Japanese pax. The overall meal presentation was beautiful in typical ANA fashion but nothing on offer was particularly appealing to me. I opted for a stewed piece of meat wrapped in a finely minced type of hamburger. It was not particularly palatable with an emphasis upon bland. It was inedible. Cabin service was directed at the Japanese pax, while I felt ignored. FAs were professional, but I was ignored, having to ask for a refill on a drink or coffee. It isn't the first time I have had this experience on ANA, and yet , it is something I only experience on ANA and never on any other Asian carrier. I don't know why this airline merits 5 stars as nothing on the flight was exceptional or not done in a better fashion on several of ANA's lower rated competitors in the region.



ANA All Nippon Airways Customer review :  6 January 2014 by R Howe   (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HIJ-HRT-LRH (Economy). No problems, eve thing efficient, seats no problem (yes, they don't recline but they slide forward to give the same effect and the seat in front of you never moves) with plenty of leg-room. Good TV/entertainment, attentive service. All on-time.



ANA All Nippon Airways Customer review :  6 January 2014 by R Howe   (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-FRA-NRT-HIJ (Economy). No problems despite tight connections. Heathrow Terminal 1 a delight now. Frankfurt airport ridiculously long walk to get to connecting gate, having to go through security again (I expected code- share airlines to do better with this). Everything on-board full ANA flight FRA-NRT good, efficient and comfortable. Definitely 5*.



ANA All Nippon Airways Customer review :  3 January 2014 by R Sahni   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from JFK to Narita and back. The inflight service and attention to detail was excellent.



ANA All Nippon Airways Customer review :  2 January 2014 by Lagu Bonari   (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Seattle-Narita-Singapore and then back through San Francisco. I'm writing to warn people about the new 3-3-3 economy seat 787 configuration. In short, it was the single most uncomfortable flight of my life. I had a window seat, and I was jammed in under the curvature of the airplane. The service, food and entertainment were excellent, but the terrible tiny seat overshadowed everything else. In Narita, I switched planes to a 787 with the old 2-4-2 configuration, and it was like moving to business class. I recommend inquiring what configuration you will ride prior to booking - the 3-3-3 is quite bad.



ANA All Nippon Airways Customer review :  30 December 2013 by M McGrath   (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Narita to Hong Kong in Business. Very disappointed with our 4.5 hour flight on 28 December. Our first ANA experience and we had high expectations. Check in was very good but went downhill from there. Was directed to the United lounge which is cavernous but poor selection of food for breakfast. On board the 767 the seats had limited recline which made sleeping difficult. Biggest disappointment was the food. I had high hopes for the Japanese selection but what I was offered for lunch was bland and poorly presented. My wife wanted the international menu (no choice) but was advised it had run out even though we were seated in the second row. No cheese or fruit was available as a substitute. The over the top apology from the chief cabin supervisor was embarrassing. No amenities kit. Cathay is streets ahead of this airline and I did not understand on this outing why it is 5 stars.



ANA All Nippon Airways Customer review :  29 December 2013 by Mike Roosenzweig   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Economy from Seattle - Narita - Bangkok. Overall flights were very nice. Flew on a new 787 from Seattle to Narita. Plane was very clean and comfortable, and IFE had a great selection of movies. Japanese meal set was also very good too. Crew were very friendly, and even though it was a very full flight, the plane felt very comfortable and the large windows and great interior lighting made the trip enjoyable. Second leg from NFRT to BKK was on an older 777-200. Plane was clean, but seats were worn, and no where near as comfortable as the 787. IFE was older variety with ok selection of movies on a low resolution screen. Again, food was very good and crew was very friendly. Only minor complaint would be that the 777-200 that I was on could use a nice interior refresh, but other than that, it was a great flight!



ANA All Nippon Airways Customer review :  29 December 2013 by Nicolas Mazza   (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-NRT, NH11, 23/12. NRT-BKK, NH915, 24/12. ANA are an excellent airline, with professional and very polite crew. Even in economy food is very good you have a choice of international or Japanese speciality. Forks and knives are not in plastic. Planes are very clean even after 13hr flight. Negative point is probably seat stiffness.



ANA All Nippon Airways Customer review :  17 December 2013 by N Halperin   (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-NRT-FUK outbound. 773 on the first leg with newer cabin. Full meals of dinner and breakfast were served, and 2 choices for each, however, the taste wasn't as good as some cheaper flights I've been on. But I certainly didn't go hungry. Constant drink rounds from the cabin crew, who were always extremely efficient, friendly, and helpful. Seat could not be reclined, and I knew this in advance, but it really was impossible to get any sleep in such a position, even for a 5'5" individual. However, the seat features were good, many cup holders, large screen/modern IFE, USB port. IFE had many programmes and features although I did not watch any of them. Toilets were always very clean and well maintained. ANA must have priority on the route as we made it in 10hr 50min, arriving almost an hour early. Originally I was very concerned I would miss the connection beforehand but I had loads of time, Narita international to domestic transfer was swift. Connection to FUK was provided by ANA Wings, but it was only 2 hours, although we departed late. Was given a drink but no food. Seats were more comfortable even on an old 737. Return flight from NRT-LHR was much the same as the first. Would fly again if I needed a particular connection that only ANA operate.



ANA All Nippon Airways Customer review :  12 December 2013 by T Waldman   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NH1 (IAD-NRT), 2143 (NRT-FUK), 2 (NRT-IAD). I was very satisfied with my experience aboard ANA. It was my second trip with them, and the services had changed slightly. Ground-side staff were polite and efficient, including at Narita, where representatives gave clear directions for rechecking baggage following Customs. Some airside amenities had changed since my previous trip in 1/09. Things like ice cream were no longer free after meals, instead, at the time, they had an a la carte menu from which you could order business class treats like sake or udon for a modest fee. The udon was fantastic for a midnight snack. I had a special meal (vegetarian) registered and cabin crew served those first (which I guess was awkward for folks like me), but they indeed arrived vegetarian as advertised. IFE was stocked with a good mix of fairly recent western and Japanese films, television shows and music. I seldom felt the need to turn to my iPod. Seats were comfortable and pitched well enough for this average-sized American male. Fukuoka connection: I wasn't awake for a lot of the flight, but we were provided light beverages. IFE included a documentary program and a flight map. Otherwise, the service was comparable to the international product.



ANA All Nippon Airways Customer review :  9 December 2013 by Thomas Brooke   (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Economy from SeaTac to Narita in October 2012 on the 787, and the flight seating was comfortable enough. The in-flight entertainment was excellent, and the food & service very good. This year we took the same ANA Economy flight from SeaTac to Narita in October 2013, and the flight seating was terrible. In the past year ANA has changed the main Economy seating configuration from 2-3-2 to 3-3-3 and reduced the amount of space between seat rows to squeeze in more "sardines into the same can". It is so tight that the person directly in front has to move their seat to the upright position to adequately allow the food trays to fit onto the very small fold out tray. As well the newly instituted one (1) suitcase rule is very inadequate for those of us going for extended trips. Since the return flight home was re-directed to Portland, OR due to "fog/visibility problems" at SeaTac, and a series of subsequent problems our flight finally arrived ~8 hours late, and this afforded an opportunity to speak with many other passengers. I found that many/most other passengers in the Economy cabin were of the same general opinion, and would now strongly consider other options for their next trip. Options including flying to SF, or Vancouver to get a more comfortable flight. ANA had a good product, and through these changes of seat configuration has now given other carriers offering direct flights to Japan an excellent opportunity to compete and beat. We are now "in-play", and will not take another ANA flight to Japan w/o first understanding more about the seating arrangement. We did try to upgrade in Narita to Premium Economy, but were allowed to do that; since they said we had a "discount ticket" i.e. tickets purchase through a Travel Agency and we paid what they asked. Not a good experience!



ANA All Nippon Airways Customer review :  9 December 2013 by George Santana   (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took flight 937 from Tokyo to Jakarta as part of my UA Star Alliance flight from the US. The US portion to Narita was fine. I had purchased upgrade to Business First using mile and co-pay, but the ANA portion from NRT to Jakarta was a clear horror story. Seat 17C did not recline, but had some silly seat cushion that supposedly moved, but for 7.5 hours, it was excruciating. I will never again fly ANA.



ANA All Nippon Airways Customer review :  4 December 2013 by Jeff Pearson   (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

San Jose, California to Tokyo to Guangzhou, China. This one suitcase requirement is ridiculous. Every other airline is two bags. Even if you are over by a lb or two they will charge you 50 dollars. If we knew this we never would have used this airline. Try going to China (my wife's homeland) with one suitcase. Sorry we tried but never again. Guess we will go back to Cathcay. At least they fly into Hong Kong, about 2 hours shorter. Very discouraged and never again.



ANA All Nippon Airways Customer review :  25 November 2013 by Maureen McConaghy   (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Tokyo to LAX. As soon as we sat down onboard we found out that all of the seats had been locked into an upright position; they could not be pushed backwards at all. We sat completely upright for 9 hours.



ANA All Nippon Airways Customer review :  10 November 2013 by F Moens   (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The seats! Took an overnight flight from Yangon to Narita and experienced the fixed seats - an unsuccessful attempt at fooling passengers into believing that they can sit in a relaxed position. Service and food were good, but given the options out there, it's no more ANA for me.



ANA All Nippon Airways Customer review :  7 November 2013 by Steve Siauw   (Japan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ANA domestic flight Tokyo HND - Hiroshima HIJ return. Outbound with older B777-200, inbound with the new B787-8. Services are so so. Can't complain much since it was just a short 90 min-domestic flight. FAs hand out simple drinks, apple juice, coke, hot/cold tea/coffee but nothing to eat. For those understand Japanese, a 60-min-TV documentary-like program is on during the flight. Economy seats are a bit cramped. Usually B777s are configured 3-3-3, but ANA made them 3-4-3 instead. B787-8 has newer seats (still 3-4-3), bigger window and better interior lighting, but still no change in in-flight services.



ANA All Nippon Airways Customer review :  5 November 2013 by B U-Ning Liu   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 1010 from Narita to Newark on 11/3/2013 in economy 34H. I fly 2-3 times internationally per year, on all different airlines, and the service was among the best I'd experienced. The staff were attentive and polite and hardworking. They neve stopped working - every minute or so someone else would walk by and offer us water, or hot tea, or a small towel. I asked if there was an extra packet of rice crackers I could have, the attendant returned within 60 seconds and offered me a tray on which were 3 different rice cracker selections. I felt well taken care of.



ANA All Nippon Airways Customer review :  4 November 2013 by E Simon   (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-HND-GMP-HND-LAX 772 and 763. HND on the older 777-200. Seat is slightly harder, but not uncomfortable during each 10+hour flight. I am 5'10, with long legs. Seat pitch just good enough. TV's sufficient for the purpose, with just enough English offerings doing two red-eyes. However, half were 'classic' movies, so you may run out of new things by second leg if you do not sleep. One complete meal prior to landing, with a snack after departure. Snack was a bit lacking, but the meal was good. Service is truly excellent. Staff is very polite, but English levels vary greatly. 767-300 intra-asia. Same entertainment, better crew English levels?, full meal despite 2 hour flights.



ANA All Nippon Airways Customer review :  4 November 2013 by Tom Mannion   (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

October 26, non-stop 777 service from NRT to IAD, business class, seats 8 A and C. We were in the older aircraft, not the new staggered seat layout. A wonderful crew, fantastic, multi-course lunch, old style video machines (not screens) and somewhat uncomfortable seats made for a good, but not perfect flight. A focus on the food, delicious Japanese choice of seafood and rice served in three courses by the always smiling, gracious flight attendants, makes the trip a very pleasant memory.



ANA All Nippon Airways Customer review :  4 November 2013 by Tom Mannion   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

October 2, business class, SEA to NRT on the Dreamliner, 787. A terrific aircraft, a fantastic crew and delicious food! One drawback: the seats in the center, side by side, with the staggered cabin arrangement, provided too much privacy for us traveling as a couple. The center console is so high we could not see each other while seated, could not converse, could not share the dining experience. So one of us moved to an empty seat across the aisle and our flight became a shared experience. The business cabin was almost empty on this flight. The cabin crew were always available, always smiling, and the bow before the safety announcements, so wonderfully Japanese.



ANA All Nippon Airways Customer review :  21 October 2013 by L Kopp   (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew ANA biz class, ORD to NRT recently and were very pleased by everything. The food, seat comfort and especially the gracious service provided were excellent. I see Why they are a 5* airline.



ANA All Nippon Airways Customer review :  8 October 2013 by Dwip Kitayaporn   (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-NRT-ORD on NH916 (27/08/13) to connect NH12 (28/08/13) and then ORD-NRT-BKK via NH11 (07/09/13) and NH915 (08/09/13) on B/C. Excellent inflight services on all flights. Very profession crew. Well designed dining table on the NRT-ORD legs that allows easy movement even when meals are served. The only negative side is the B767 for the BKK-NRT legs which have rather poor quality IFE screens.





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