ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports

ANA customer review :  9 January 2011 by Tom Obokata (UK)

LHR-NRT-LHR. Business class fitted with the new seating which reclines 180 degrees, able to sleep comfortably without sliding down. IFE decent, with a mixture of western and Japanese movies and programmes. The standard of meals, including snacks and drinks was higher than some airlines, although service was slower than it used to be. The downside of my outbound journey was that my luggage was stuck in LHR for 2 days, and I had no access to my belongings for a few days. However, I was paid £150 as a compensation, which allowed me to buy a few necessities.

ANA customer review :  7 January 2011 by Luis Merizalde (USA)

LAX-NRT Business. Totally disappointed. When boarding in LAX I requested a glass of water that was delivered to me 1 hour into flight. when complained, was told that USA security regulations forbid serving liquids on ground. This was confirmed by the business class purser! Food very good, flight attendants smiling but did not have any English skills. Ordered Champagne and white wine comes. Order white wine, red comes. Seats very old and worn out and uncomfortable. When talking to the chief purser she answers "this is ANA!". No amenity kit for a 12 hour flight ! A typical lack of consistence of the star alliance!

ANA customer review :  23 October 2010 by K Chun   (Hong Kong)

Tokyo Haneda to Hong Kong, inflight service excellent, polite crew, great food for economy. I fell asleep before landing, crew collected my headset and retracted my footrest without waking me! There are free rental mobile phone for (pay-as-you-go) in Japan, and they let me know my cell number before hand. Reason for not having perfect score was I arrived at the airport early, and they refused to check-in my bags, while ANA counter was open (for another flight).

ANA customer review :  1 October 2010 by A Theseira   (Singapore)

SIN-NRT-LAX vv, everything went well. I was personally escorted from gate to gate without having to run in Narita. The ground staff were efficient and very polite. The service onboard was excellent - meal portions huge and seat space comfortable. The Japanses Bento box meals were delicious. While their PTV was limited its better to have something to watch, than nothing at all. Toilets on board were kept very clean.

ANA customer review :  22 August 2010 by H MacDonald   (Japan)

Return trip from Tokyo to London and first experience of ANA's new in-flight service offering. In-flight service was extremely poor, with unappetizing food and audio-video entertainment selection very limited when compared to that of competing carriers. In flight cuisine was limited with offerings such as hot-dogs and plates of ham. Despite the poor service and product now offered ANA charge an unjustified premium over other airlines. In future I will certainly be looking at other carriers.

ANA customer review :  10 August 2010 by Justin Young   (UK)

LHR-NRT-LHR. We were travelling with a baby and ground and cabin staff were accomodating and caring. Great thing about ANA is that your buggy is put in a large plastic bag and taken to the hold at the door. It is brought up at the door at the other end, so no lugging a heavy baby plus handluggage through the airport. Sitting at bulkhead with bassinet plenty of leg room. Entertainment on demand and a wide selection of international movies. Cabin crew warm and friendly. Baby meal and child's meal served first. Child's meal nutritous and excellent. Our food was delicious from NRT, okay from LHR, but odd breakfast of piece of ham and cheese (I pinched some of my daughter's more substantial child's meal). Service method is strange to say the least and rather slow - 3 hours to complete and no one wants to sit with a dirty tray in front of them for an hour waiting for tea. Also switch lights on about 4 hours before landing, which is excessive for those that want to rest more. Eyemasks and earplugs are provided on demand, as are toothbrushes and paste, but this is not really advertised. Interior of the aircraft spotless and toilets remained so throughout entire flight.

ANA customer review :  8 August 2010 by Walter Bertschinger   (Switzerland)

Honolulu - Tokyo - Singapore: On the first leg to Tokyo, the service, food, inflight entertainment etc was excellent - a little less impressive on the way to Singapore. The legroom is sufficient only for average sized Japanese; head rests are way too low for tall people, remain partly behind the back and make things rather uncomfortable. Average sized Westerners should not use Economy class on ANA.