ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports

ANA customer review :  16 August 2011 by R Wiegmann (Germany)

FRA-NRT on the new 777 Business Class. HND-LAX sitting in the former Business Class. On both routes the catering was excellent compared to other airlines flying that route. It both looked and tasted great. Crew were efficient yet not overly friendly. New Business Class is nice with a lot of personal room. The seat is a little narrow and I always touched the tray while turning around in my lie flat. 2nd leg was old style Business Class with non lie flat but comfortable enough to sleep for 7 hrs on the HND-LAX leg.

ANA customer review :  1 August 2011 by A Scafani (USA)

New York-Tokyo B777. Plenty of leg room, good food, clean facilities, courteous FA's, good movies and games. I switched from JAL because of the little ANA extras like an I-pod jack at every seat, (even economy). Sufficient legroom but only one flight per day.

ANA customer review :  21 July 2011 by S Yamamoto (USA)

ORD-NRT C Class. FA's would go out of their way to cater to requests and the needs of passengers. It's not too often that you would hear a "sorry, no" from them. And if the answer happened to be a "sorry, but no." it would be followed by "however, perhaps we can do this..." and would be followed by an alternative solution. The seat, while not fully flat, was comfortable enough for the Transpacific flight and decent entertainment options on the AVOD. Lavatories were frequently cleaned by the FA's and fairly decent sets of amenities were made available to C Class passengers. Second (or third) meal service anytime by request is great since you can eat at your own timing. Lobster Curry was tasty. Excellent ground staff service both at ORD and NRT.

ANA customer review :  26 June 2011 by Frank Mauz (USA)

CTS-HND on B747. Have never been on a plane with so many people. Friendly stewardess told me we were 565 passengers. In spite of that, economy seat was roomy enough, boarding was efficient, there was an inflight drink, flight on time and luggage arrived quickly.

ANA customer review :  26 June 2011 by H Tam (Hong Kong)

KIX to ICN on A320 Economy Class. Knowing that it is only a very short flight, I didn't expect much for the inflight service. Out of my expectation, I enjoyed an excellent inflight service, given it is a four-star airline. Playing cards, postcards and writing kits were available on request. Gifts were proactively given to young travellers by cabin crew. The crew were very friendly and helpful. The ANA special drink, which claimed to be made from Kyushu orange, was pretty good. However, a fast decent meal instead of just a snack will be better. ANA's service might not be comparable to those of SQ but definitely comparable and even better than some 5-star airlines. They are close to 5-star status.

ANA customer review :  24 June 2011 by D Mauro (USA)

NRT-SIN-NRT-ORD. Flights between NRT-SIN were just ok. The 767 was the most cramped aircraft I've ever been on and the food was mediocre. The legroom was so poor that my knees hit the seat in front of me when I reclined (and I'm not all that tall). The flight from NRT-ORD was excellent though. There was plenty of legroom on the 777, food was delicious and plentiful, and nothing was too much trouble for the FAs. All flights did have excellent video-on-demand entertainment. Overall, ANA is a little bit inconsistent, but much better than any U.S. carrier. I would fly them again.

ANA customer review :  9 June 2011 by P Neustadt (USA)

IAD-NRT-IAD in First, both aircraft were equipped with the old "new" product. Leaves a lot to be desired. There's basically no at-seat storage. I like that it's so easy to move the tray out of the way while you're eating, though. Bed was a very thin mattress pad to put over the seat, with a duvet on top. I had the Kaiseki meal, and it was very good. Flight attendants very good and spoke English, but their accent was so thick that it was very hard to understand them.

ANA customer review :  8 June 2011 by V Blaxell (Australia)

PEK-KIX, great legroom, but seats and IFE on this 737-700 were not anything to write home about, though good enough for this 3 hour leg. The cabin was in impeccable condition and service was quiet, attentive and polite. Superb Japanese lunch with a fine choice of wines, sakes and shochus.

ANA customer review :  3 May 2011 by Masaki Oda (Japan)

NRT-SIN on Economy. Rebooked by SQ as my original SQ flight had been delayed and thus would likely miss my connection in Singapore. B767-300ER not new, it was well maintained. The inflight service was decent, and for those who flies on ANA only may satisfied with it. As I usually fly on SQ on NRT-SIN during the same time of the day, there was a significant difference in inflight service. While SQ serves a lunch and a snack on 7 hour service, ANA serves a lunch only. In addition, SQ gives ice-cream for free, ANA charges 350 yen as "ANA Selection". As ANA tickets to SIN sold in Japan are relatively more expensive than those of SQ, I would choose SQ in the future.

ANA customer review :  2 May 2011 by Dang Pham (Canada)

Tokyo to Chicago B777-300 Business Cradle Seat 7G. The seat is comfortable in relaxing position and sleeping position but it isn't 180 degree flat. No amenities kit, only a sweater. The blanket is well designed and pillow is one of the best. Food and drinks excellent and choice of Japanese and Western menus. Of course Japanese menu much better. IFE choice are not very extensive but still okay. Restrooms are clean but amenities limited. Flight attendants are courteous, efficient and asking if you need something.

ANA customer review :  5 April 2011 by B Klug (Germany)

Narita-Beijing on A320. Very friendly cabin crew, cabin clean. Superb meal service and plenty of drinks.

ANA customer review :  30 March 2011 by C Chua (Japan)

NRT-MNL and back. Airline interiors, seats, carpet, blankets were clean. Seats were a bit stiff though. Toilets were well-stocked and well-maintained. Cabin crew, though appeared distant, were accommodating and attentive. Some announcements made in perfect Tagalog, which was pleasant to hear. Airline offers the latest magazine issues of famous titles in English and Japanese. Big disappointment was the food. The presentation looked very nice with the glass plates and delectable. But the main course was too sweet and too tangy. Good thing, the appetizers were better.

ANA customer review :  16 February 2011 by Ken Chang (USA)

SFO-NRT, B777-300ER. Third time I have flown this aircraft and I have to say this seat gets more and more uncomfortable as time goes on - a very hard seat. Whatever cushioning was there at roll out has now diminished to point of you sitting/laying on a pretty hard surface. When you lie-flat (at an angle), there is a ridge at the small of your back that is quite uncomfortable. The price for the flight was good, so I don't feel ripped-off, but ANA cannot replace these seats fast enough. I only hope that the staggered config ANA is rolling out is more comfortable. Food, service, entertainment all tops.

ANA customer review :  13 February 2011 by E van der Does (Netherlands)

New Boeing 777-300ER, clean, with a lot of legroom (seatback doesn't move back but the seat slides forward). Attendants very polite and courteous, with good English skills. Dinner a choice between a Japanese or Western meal - Japanese meal seemed small but was filling. Frequent drink runs. Big personal entertainment touch screens with an OK selection of movies, but didn't watch much because I managed to sleep for a couple of hours. No choice for breakfast - a combination between Western and Japanese food, again it seemed small but was filling.

ANA customer review :  9 February 2011 by Alan Ho (Singapore)

Singapore - Tokyo - Shonai return flight. On the international sector, friendly and attentive cabin crew services, good IFE, nice japanese bento (meal boxes) inspired meals, served Miso Soup for breakfast, and snack pack given out between meals is good. On the short domestic sector, it is good too - complimentary drinks and programmes on overhead TVs. On the ground ANA staff around to ensure everything is okay.

ANA customer review :  1 February 2011 by Peter Pichler (Austria)

SHA-HND-SHA. On time, very nice friendly service. IFE with several films and good music selection. Full meal for this short flight and good wine.

ANA customer review :  30 January 2011 by Y Arokoyo (USA)

JFK-NRT Boeing 777-300ER. I love ANA seat configuration in Economy - 3x4x2 which I think is clever, accommodating a sort of lovers’ lane with 2 on the side and the others which remain standard. Seats are pretty comfy with decent legroom (34ins seat pitch) and footrests. Inflight entertainment is good with large LCD touch-panel PTV and a variety of on-demand entertainment options - though not the best I've seen - and Universal PC power port and USB connections. The food was delicious and portions satisfying. There are a couple choices - western or Japanese. One criticism, there's no mid-journey snack, and ANA has a for purchase menu where you can purchase light meals. I find this a tad odd for a 14hr nonstop flight. Standard pre-arrival light meal service offered.

ANA customer review :  28 January 2011 by A Hans (UK)

LHR-NRT-LHR. Staff were helpful on outward journey, always around to to help. At the inbound it wasn't the case. They looked tired, lacking of sleep and seem to disappear for prolonged periods! Food excellent for special meal. The rest no different than other airlines, and short of JAL. Online booking facility a bit outdated. Seat selection facility in flash always crashing. The worst with ANA there is no area to leave feedback online, no proper call centre with extended hours. Basically if you miss 17:30 you are stuffed. I find it very absurd, especially that they operate in other countries with different time zones to be able to offer 24h telephone support! If you encounter problems paying online then there is no other way to pay via phone. If you are impatient please look for other airlines.