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ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports



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ANA All Nippon Airways Customer review :  27 March 2013 by M Kakishima    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-HND-ITM round trip. Staff at check in unfriendly, and confused. Requested special meals not onboard. LAX-HND and HND-LAX, the first meal was a sandwich delivered by hand (without a tray). Selection of beverages was poor, seat uncomfortable. The staff friendly, but not helpful.



ANA All Nippon Airways Customer review :  28 February 2013 by J Burnam    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Narita to Los Angeles. This Flight was booked on Orbitz with United, but codeshared with ANA from Tokyo to LA. Ended up with bad seats as our confirmed seat were not honored by ANA. B777-300s shell seats in the economy section the worst I have experienced. The food served on the flight was excellent and the staff very helpful and friendly.



ANA All Nippon Airways Customer review :  27 February 2013 by Richard Mest    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-Tokyo, staggered seating - excellent. Staff friendly but did not make any extra effort. I went to galley 3 times for a wine fill-up during dinner because of non existent service. Spoke with purser about this after meal and for rest of flight had an FA on me every minute which was also quite awkward. They really had no idea of proper service. Tokyo-Manila - ridiculous old plane, inedible food but lovely, if not apologetic service. Very disappointed.



ANA All Nippon Airways Customer review :  25 February 2013 by O Alvarado    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NRT-MNL flights enjoyable. The food and services were good and cabins and toilets were clean. The scheduled departure and arrival were consistent. Stopover in Narita was also consistent with the time frame.



ANA All Nippon Airways Customer review :  4 February 2013 by Haobin Wu    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing Capital-Tokyo Narita, NH 956, Boeing 767-300. The check-in procedure was friendly, my baggage was directly checked to Seattle where my final destination is. I was taking ANA flight from Tokyo to Seattle but the flight was cancelled due to the suspension of 787, so they signed me to another United flight. Their apology was really sincere. On this flight, the seat was comfortable with a fair pitch and recline, the IFE was friendly with mostly Japanese movies and some Hollywood movies. Games and TV programmes were good. The cabin crews are very friendly with very good attitude and enthusiasm to serve you. The meal was the part that satisfies me the most. It's one of the most delicious in-flight food I've eaten. Very nice and enjoyable flight!



ANA All Nippon Airways Customer review :  31 January 2013 by Y Ogawa    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took NH 1063 from HND to HNL earlier this month. The check in process was horrible. The Agent failed to let me know where the lounge was and didn't let me know that I was able to access the lounge since I was on an international, business class ticket. I found the lounge and nothing fancy. Children were running around, the food and drink selection was ok. Flight was uneventful. Seats on 767 product are clearly old. The comparable product on both JAL and UAL are much better at a better price. The food was horrible, the entertainment system was old and the inflight service didn't tell me about snacks that I could have ordered at anytime. Would I fly them again? Probably not. They have good staff, they just need to know how to respect the customers and staff.



ANA All Nippon Airways Customer review :  30 January 2013 by L Andres    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took ANA from SEA-NRT-MNL and back. Flight from SEA to NRT and NRT to SEA were both 3 hours delayed. B787 was very nice, comfy and lots of leg room. Cabin lights switched automatically and helped in resting. B777 interior is not good. Seats are too tight and not enough leg room. Food and drinks are the best though. B767 is much better than their B777. Poor inflight entertainment, very few selections. Will I fly with ANA again? No, not until they get better with their schedules and fix their B777 interiors. If they will use their 787s completely, I might consider flying with them again. ANA's best asset - their flight crew, very hardworking and the best customer service I've had in a flight.



ANA All Nippon Airways Customer review :  16 January 2013 by P Lee    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NH001 from IAD to NRT. Seat 2A. The existing 1st seat is more than satisfactory, though its controls are worn and dated. As always, NH service was excellent from the pyjamas, 10-course Japanese and/or Western meals, to the excellent alcohol selections. FAs always seemed to keep an eye out for passengers needing anything. Their attention to every detail was impressive. The IFE needed some updating. I strongly recommend ANA.



ANA All Nippon Airways Customer review :  19 December 2012 by M Matsuda    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight between LHR and NRT (B777-300ER). First time to experience the fixed back seat. The seat itself was too hard, not comfortable enough for a 12 hour flight. Also, when you are in the position to sleep by sliding your seat, you will have no space for your knees. The meals were just OK, but entertainment was excellent. Each seat in Economy has got a power socket, so you do not need to worry about battery on your mobile/laptop.





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