ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports

ANA customer review :  27 October 2008 : by T Obokata

Customer Rating : 4/5

LHR-NRT and back Premium Economy (B777-300). This is definitely worth the money. The seat is wider and reclines further than the normal economy seat. It also has leg-rest, making it easy to relax. Amenity goods include slippers and noise-cancelling headsets, which I thought was a nice touch, and other items on request (eye mask, ear plugs, etc.). As these seats are located at the beginning of the economy section, one always gets his/her food and drinks served first and hence no problem of one's choice running out. The only downside is the meal service. Other airlines on the same route offer something extra like champagne, and ANA should follow the suit if it wants to keeps its customers. It should also consider having a different compartment.

ANA customer review :  23 August 2008 : by Samir Akhavan

Customer Rating : 4/5

LAX to NRT to BKK. ANA business class service has gone downhill since my last trip, even though they now offer the flats on Pacific flights. Departures and arrivals on time and the aircraft quite clean - both were 777, one long haul config, the other regional (seats not quite as nice as other Asia Pacific regionals). Inflight service was very apologetically robotic and catering was sub-par - I left both flights quite hungry; luckily the Narita lounge offered some refreshments. My experience on these two flights would barely warrant 4 stars.

ANA review :  30 July 2008 : by R Rodriguez

Customer Rating : 3/5

IAD-NRT Economy - the most cramped economy seat I have ever encountered, very little recline and tight seat. Utility box in front of my already very cramped seat made the flight almost unbearable. Service was excellent and flight attendants were with good attitude, smiling and always eager to help and very attentive. Inflight entertainment was good. Tall or big passengers should be aware that seat may be difficult especially for a long flight.

ANA review :  30 June 2008 : by A Gurevich

Customer Rating : 3/5

Business class on a 767 from Taipei to Narita, morning flight. Cabin was standard business class without sleeper seats, and was dated but clean and comfortable. Attentive cabin staff. The meal choice was Japanese or Western, and the Japanese choice was quite good. The lounge in TPE was EVA Air and was large, had reasonable food and drink, but was fairly spartan and plain. No real complaint - just a place to wait in a fairly old, not very nice international terminal. As I was transiting NRT to United, I went to the ANA lounge on arrival. It was very modern, nicely appointed, had reasonable food and drink, and was totally empty.

ANA review : 21 June 2008 : by Tien-Lun Yao

Customer Rating : 5/5

Shanghai Hongqiao - Tokyo Haneda in Business Class. Great Experience with Hongqiao Airport which is closer than Pudong. Check-in handled by Shanghai Airlines which was smooth. Nicer lounge than before in Pudong - but maybe Pudong is nicer as new terminal has opened. But no internet access available. Nice and friendly crew. Nice Japanese food on this flight. AVOD was nice but cannot use in full function due to short flight time. Arrival in Haneda no bridge position: First and Business Class passenger had immediate and seperate bus. So immigration to Japan took 3 minutes. Baggage release may 5 minutes later. Have not got out of the Terminal so fast. Only small disadvantage of Haneda: no direct access to International Terminal at Haneda. But due to close location to Tokyo downtown I was in 45 minutes in town after I left the plane. Would do it again from Seoul-Gimpo or Hong Kong. This was again a great experience with ANA.

ANA review : 3 June 2008 : by L Hoon

Customer Rating : 3/5

Hong Kong to Osaka in business class on a 767. Easy and smooth check in, but the lounge is in the cluster around the Gate 40 area and not easy to find. Nice enough lounge, shared with Ari France. Onboard, I was surprised that there was no personal video. Seats in 2-2-2 configuration, rather hard, and clearly from a previous generation of regional business class. Service was attentive, with flight attendant accomodating my request for dinner to be served an hour later as I had eaten lunch just 2 hours beforehand. Nothing special about the food.

ANA review : 31 May 2008 : by Frank Mauz

Customer Rating : 5/5

HNL-NRT in Economy Class. Excellent service throughout, frequent drinks, delicious food, charming cabin attendants.

ANA review : 21 May 2008 : by E Kano

Customer Rating : 5/5

Honolulu-Tokyo Economy Class. Check-in staff at HNL very friendly, efficient and helpful. Inflight service was great. FAs provided polite and efficient service. Frequent drink runs throughout the flight between first and second meal/beverage service. There was also a self-service drink/snack counter set up in the galley. Lunch and pre-landing sandwich and snack box were tasty. When I got my lunch, thought the portions looked rather small, but turned out to be an adequate amount of food. Aircraft interior and seats very clean and FAs cleaned the lavatories throughout the flight. Economy seat pitch is a little tight, but it appeared that most of the passengers were considerate of other passengers and did not recline their seats or only reclined them a little. Overall an excellent flight for this route, and prefer the smaller 767 which ANA uses over the 747s which JAL uses as boarding and deplaning are much faster.

ANA review : 7 May 2008 : by Jim Reid

Customer Rating : 4/5

GMP-HND in the most comfortable premium economy seat I have enjoyed (777). Usual good NH cabin service and food.

ANA review - by Trevor Olding

16 April 2008  Customer Trip Rating :

Shanghai to Osaka in business class. Check in at Pudong aiport easy. One thing to note is that you must fill in a departure card before you get to immigration, these are not handed out at check in but can be found on tables in front of the immigration desks. I missed this completely and had to be shown were to find them by the immigration officer" for future reference" he then completed a form for me and just asked me to sign it - which other airport would you get that at? ANA business lounge is located on the level below the main departures area and is not worth the effort to find. Its a dark room with a poor selection of drinks and food items its also dirty there were pieces of food smeared across the window. I returned to the main departures level and found a seat there. The flight was on a 767 with the Asia club ANA seating in a 2-1-2 config, seats were comfortable with adequate leg room for the length of flight. Food on board was good with sushi to start with and a choice of western or Japanese main course a reasonable selection of drinks was also available all served by a very attentive crew. Overall 4 stars for the flight but only 2 stars for the lounge. Will continue to use ANA when travelling to Japan.

ANA review - by Thomas Wilmesmeier

17 March 2008  Customer Trip Rating :

SIN-NRT-SIN in business class. Plane a 767 quite new inside with Club ANA regional business class product in a 2-1-2 configuration. Seat pitch is 50 inch and recline about 145 degrees. I feel that for a flight of about 7 hours the newest business class product and most comfortable one in particular for the red eye flights should be offered. Service on flights good although on the return flight it was a touch better maybe also because the flight attendants on that flight had a better command with English. AVOD was ok, although the selection wasn't extraordinary but fine. In the end overall a good flight, both flights departed on time and the lounge access at both location in NRT and SIN was fine. Will choose them again on SIN-NRT, nevertheless will not choose them over SQ since SQ offers a lie flat seat on that route.

ANA review - by R Shirley

12 March 2008  Customer Trip Rating :

SFO-NRT-BKK return in economy. I enjoyed the service. Hot towels before and after meal service. Meals were decent served in dishes with real cutlery. FAs friendly. Aircraft was clean 777-300 - and 777-200 had newer seats installed - seat pitch I think was 32 inches.

ANA review - by G Stella

7 March 2008  Customer Trip Rating :

I would agree that the attendants treat everyone the same and treat them well. I was chagrined to find an attendant sprinting down the aisle to assist me when I inadvertently pushed the call button on the armrest. When did you ever get that on a US domestic carrier? Food was very good. Very good check in procedure. I would fly then again, save for the unrealistic 44lb limit on checked baggage - very hard to meet with a 11 pound pair of ski boots and a 2 week trip. Flight was between Tokyo and Bejing in early 2008

ANA review - by Brian Smith

2 March 2008  Customer Trip Rating :

NRT-BKK-NRT in economy. Flight attendants kind and accommodating. I never see the difference in the way they treat foreigners vs Japanese as others have noted. They do go a bit more overboard with the Japanese as that's what they expect, and it's their culture! FA greet everyone with smiles. Food was adequate and satisfying enough for economy, in-flight AVOD OK, but nothing I wanted to see. The seats were large enough for legroom only if the person in front doesn't recline, or you don't have an arm hoarder next to you. Toilets clean. I enjoy the reliability, efficiency, and overall comfort of ANA.

ANA review - by Montague Smith

11 February 2008  Customer Trip Rating :

NRT-LAX, service was excellent, food fantastic, IFE superb, only real problem was the room between you and the seat in front. I'm not particularly tall but the seat in front of me was pressed on my knees for the entire flight. Try and avoid rows 22 & 23 as they seem very cramped, I was in row 23 and had much difficulty moving about.

ANA review - by A Henderson

4 February 2008  Customer Trip Rating :

LAX-NRT-LAX Business class. Found the product average at best. Felt FA's were very attentive to Japanese passengers, but lukewarm to westerners. Food presentation is pleasing to the eyes but fail to pleasure the palate, basically very bland food for both sectors. Service is generally friendly as is always with Japanese carriers - but more visibly so with Japanese - could be a language barrier thing. Seat is ok on the 777, similar to that of EVA Premium Laurel and other angled flat. From this one trip, ANA is average amongst the carriers from Asia. Price, however, tend to be higher than the rest from website searches.

ANA review - by M Fu

13 January 2008  Customer Trip Rating :

LAX-NRT-PVG-return. Satisfied with FA service, though their courteous smiles seemed a little forced or overdone on occasion. The food ranged from delightful to mediocre (they attempted tortellini for one meal - please stick with Japanese!), accompanied by many rounds of drink service - cold cans of beer, basketfuls of wine! - and even personal servings of Haagen-Dazs. AVOD had a good selection. All in all very happy with this airline, and Star Alliance.