ANA All Nippon Airways Passenger Reviews and ANA Customer Trip Reports

ANA customer review :  20 July 2009 : by R Ganbich  (Denmark)

Tokyo Haneda-Seoul Gimpo C-Class. A very pleasant and most comfortable travel experience. I like the fact I was able to depart from Haneda, which is much easier to reach from Tokyo than Narita. ANA lounge facility there was a bit minimal perhaps. The level of inflight service was utter perfection, though, very attentive and friendly. I am sure, this great crew would have performed a similar level of service, even if the cabin hadn't only been half full. The green tea service was especially good. On the other hand, I was a bit surprised about the amount of prepacked items on this breakfast service. My luggage was among the first to be delivered and considering also Seoul is easy to reach from Gimpo, in the end I had made my journey in only 4,5 hrs door to door!

ANA customer review :  10 June 2009 : by T Mackellar  (Australia)

KIX-CTS business class service for a domestic route was at par with Emirates etc. FA's had poor English but tried their utmost. The meals were pre-packed - drinks service was exceptional with FA's replacing beverages as soon as they were finished. Also for only 10,000 yen to upgrade at check-in makes it quite good value. Attentive service, large recliners for domestic, excellent beverage menu. Cons- Poor english, no lounge access, no western meals

ANA customer review :  3 June 2009 : by Frank Mauz  (USA)

Outstanding service in economy class between Honolulu and Narita. Check-in at both airports fast and efficient. Friendly cabin attendants. Delicious meals which include Haagen-Daas ice cream. Excellent entertainment system, frequent drinks available. B767 seating 2-3-2 seems less crowded than other airlines which use 747 or 777 on the same route.

ANA customer review :  11 May 2009 : by S Lee  (New Zealand)

Recent flights between Hong Kong and Tokyo excellent. Food good and entertainment as you would expect. Plenty of legroom and a nice clean environment. The staff were friendly and English almost appeared to be their first language. They seemed to be constantly presenting refreshments to people.

ANA customer review :  6 May 2009 : by J Montgomery  (Japan)

A recent round-trip NRT-TPE was very good. I usually fly business class, but the true test is economy class. This time I was flying economy. One disappoint was the older aircraft used for the Taipei-bound leg. No individual TVs. On the return flight the individual TVs were present, but the listings were very confusing. I could not find any correspondence between the listings and channels. Even though I happened to guess right and get the movie I wanted to see on the first attempt, the moment the in-flight entertainment was made available, the movie was too long for the flight, and it got cut off 10 minutes before the end, as it was time to land. The meal was tasty but inadequate in terms of quantity. The main course on the TPE-bound flight was honestly just three bites, with a side that may have consisted of five or six mouthfuls. The ground staff were very helpful (at NRT and TPE), FAs were up to ANA's very high standards. Boarding and baggage handling were also quick and efficient, in both directions.

ANA customer review :  22 April 2009 : by J Mindling  (USA)

ORD-NRT-SGN return. ORD-NRT-ORD flights were on comfortable 777 aircraft. Check in, boarding and inflight service very good on both legs. Cabin crew professional and attentive. Business seats easy to control and relatively comfortable. Thin duvet blankets and other sweater amenity nice. The cabins are a bit warm (I asked for a lower temperature). The seating configuration in business is one larger central cabin, and two smaller cabins, one fore and another aft. AVOD (entertainment) system is relatively easy to use and the film selection is comprehensive. Beverage selection is good. My only disappointment was the catering - quality was good, but preparation and flavors odd, and main portions small. The equally small snack services (both legs only serve one main meal) were poorly chosen choices and of inadequate quantity, although anytime snacks such as udon noodles in broth etc are offered. NRT business lounges are spacious and comfortable, with lounger chairs, showers and full amenities. The ORD lounge is the United Red Carpet Club - not much to write home about, but ok. NRT-SGN-NRT was on a 767 - seats have about 50 inch pitch, but do not recline much, making for a less than comfortable 6 hour flight, especially on the overnight SGN-NRT flight. Breakfast on this was a fillet of fish (western choice) - not exactly what I enjoy for breakfast. Business class lounge in SGN is a generic CIP Rose lounge, but comfortable and adequate.

ANA customer review :  19 April 2009 : by Simon Butler  (UK)

NRT-PEK B767. As expected for a Japanese carrier everything was organised and on time. Friendly and very attentive crews and a clean 767.Legroom good and 2-3-2 seating in economy and 2-1-2 in business. Drinks round and then full hot meal service offered on this 3.5hr flight. Individual interactive screens and pillows and blankets for this shortish flight to Japan. Crews visible throughout the flight. Very good service and ontime departure and arrivals.

ANA customer review :  16 January 2009 : by T Waldman

IAD-NRT then NRT-LAX. Ground crew at Dulles and Narita polite, friendly and efficient. Economy legroom was a bit iffy in the window seat, but I could live with that. Service was amazing. Hot towels before meals, flight attendants coming around every so often with coffee, tea, OJ, etc. I was worried initially if my vegetarian meal request would be honored properly - turned out to be no problem. At both check-ins and after boarding, they confirmed my meal request. IAD-NRT they stickered my seat to prevent issue. NRT-LAX trip I just had to remind them once. And it was good food. Omelettes and tofu and sandwiches and stuff. They kept the food and drink coming. The attendants were pleasant and upbeat. Entertainment was great - though I would appreciate more Western television programs, the Hollywood movies did just fine. After deplaning, there were ANA employees with us at NRT and LAX baggage claim making sure everything was going all right. I fully intend to fly ANA on my next trip to Tokyo.

ANA customer review :  6 January 2009 : by J Davidson

London-Tokyo-Osaka/ Tokyo-London Y Class. Great service, cabin crew attentive. Food tasty and a self service buffet available in the galley. PTV AVOD but content very bland. My only real problem was that my row of economy (the last in the forward economy cabin) had less legroom and narrower seats than every other row (seats made for a 10 across B777 config. not the 9 across layout). That was quite uncomfortable and I could see no good reason for having narrower seats. Transfer at Narita very easy. I was upgraded to Premium Economy on the domestic sector, which was an international aircraft. Premium Economy was extremely comfortable and reminded me of Business Class in the 1990's. Service on the domestic sector consisted of a hot drink and english language newspaper. Beware that upon collecting your luggage from a domestic flight, one must show a special receipt to security staff before leaving.

ANA customer review :  6 January 2009 : by Vico Brand

HKG-HND-HKG - C class. I decided to try out this new flight schedule. Departing HKG at 1:30, the arrival time into Haneda is great at around 6:20a.m., but I was fairly disappointed with the catering. A very small breakfast which wasn't very filling after a midnight flight. The service was nice, despite being 80% full. On the way back, the departure time was at 840pm, which allowed me to spend another full day down town. The lounge was rather poor in Haneda, so it isn't really worth heading towards Haneda airport too early. Business class only had 4 passengers so service was really good. Again, catering wasn't outstanding, and I could say even an economy class meal would have been more filling. Overall, I would take the Haneda flights for the convenient time schedules and the ease of using Haneda airport. ANA still ranks as my best choice for traveling between Hong Kong and Japan.

ANA customer review :  5 January 2009 : by T Cho

GMP to HND in Club ANA (Business) on a 777-200. The lounge at Gimpo, operated by Asiana provides a nice variety of snacks and drinks and is nicer than the airport lounge at Haneda. The flight itself was very nice. I was travelling with my wife and daughter, and the 3 seats in the 2-3-2 configuration suited us well. My daughter was offered an inflatable ANA airplane balloon which kept her busy as well as the AVOD. The meal service was nicely presented, but a bit small if one is hungry. The presentation itself is very nice, and drinks were continually refreshed. The flight itself was very pleasant and a very nice experience. Will fly with them again to HND if OZ is not available.

ANA customer review :  16 November 2008 : by C Binder

Customer Rating : 4/5

Dulles-Narita return, Business Class on the way to Australia. Excellent service and food. Extremely attentive and pleasant flight attendants. Great seats (3H/G) with good storage, comfortable pillows/blankets, angled lie-flat OK with the foot rest to keep you from sliding. Lounges also excellent - staff went above and beyond to make sure our luggage was routed properly (after Singapore Air mis-tagged it). Not as "luxe" as Singapore Air BC, but very impressive. Would not hesitate to fly them again, but would go for the same seats.

ANA customer review :  7 November 2008 : by W Kittikraisak

Customer Rating : 4/5

BKK-Narita-Washington return economy. Seats were wide and a lot of leg room. Crews were very polite and efficient. Food good. Drinks and snacks were served throughout even on the 14 hours flight. Ground staff at Narita airport spoke broken English, but somehow what they said were understandable. I will try to use this airline more on my next trips (and still earn miles on UA frequent flyer program).