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ANA All Nippon Airways customer travel guide
		ANA World 5-Star Airline ranking		ANA Premium Economy and Economy class seat reviews
		ANA First Class and Business Class Lounge Reviews		ANA First Class and Business class seat reviews
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Inflight Dessert

Premium Economy

	ANA All Nippon Airways Customer review :  10 October 2012 by C Nichols    (USA)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Just returned from Okinawa on ANA connecting through Narita. Domestic flight was okay. International flight to LAX a newly configured 777-300 was tough. The fixed back seat is the most uncomfortable seat - could not get comfortable for 10 hours. The food ranged from odd to not right. A word of advice, when picking a western menu, go with choices that capture a wider spectrum of the western palette. The service was okay however it took almost three hours for main cabin lights to be dimmed on an overnight flight. The inflight entertainment screens were nice. Best interactive flight tracker I have seen. Movie selection was lacking for the caliber of AVOD system ANA invested in.

ANA customer review :  10 September 2012 by Li Yunhao (USA)

I flew HND-LAX last week on a 772. I had no opinion in the Value for Money, because I was upgraded to biz class. The old-dated seats and entertainment systems in 772 need to be replaced. Flight crew are very nice, though English is hard to understand sometimes.

ANA customer review :  10 September 2012 by K Snyder (USA)

I recently flew on ANA Business Class from Narita to Chicago and was served my beef fillet uncooked (not even rare) and had to ask that it be cooked further. When we were served breakfast, it wasn't even heated up, cold omelette. Again, we had to ask them to take it back and at least warm it. They warmed it to the minimum. Staff turns up the heat during flight (I assume to put everyone to sleep) as service is hard to come by in between meal service. Overall service and food needs to be improved to ensure quality service in all cabins. Service needs to be checked or aisles at least walked between meal services. Air temp. needs to be cooler. We were seated in business class. The seats are ok, but still not comfortable when in flat bed mode. I would only take ANA again if I got a free ticket using miles.

ANA customer review :  31 August 2012 by Michael Lueck (New Zealand)

HND-HIJ-HND, domestic First Class. This flight was just days after the first commercial service fo the Dreamliner. Check-in was easy and friendly. It was a bit tricky, but if you find the right security door for First/Gold passengers, it is quick and easy. Lounge was nice, spacious and clean. Cabin crew were friendly, and excited about the new aircraft. Meals were great, and even on the short haul you got slippers and blankets. You even got a doggy bag to take (parts of) your meal home! Return flight was great. I am aware that this is not a normal standard flight, but there was nothing to fault at all!

ANA customer review :  14 August 2012 by M Cameto (Japan)

NRT-CDG. I have been a regular customer of ANA over the last 10 years (meaning bronze member most years). In recent years the overall quality is going down terribly. The worst is probably the new economy class seats used now on virtually all long haul flights that do not recline. Seats on long haul flights that do not recline. Try getting some rest in those seats if you're more than 175 cm tall. Second worst is mileage awards/accrual policy which terribly lags behind the competition in star alliance and elsewhere. Most tickets bought with ANA now only provide you with 50% actual miles accrual. Third is small size of portions (though nice food I must say). All in all ANA has gone down and I now prefer flying United to the US or Lufthansa to Europe. This is a shame, because this used to be a really great company.

ANA customer review :  10 August 2012 by R Calvo (USA)

Flew Seattle to Tokyo recently with ANA. The crew were the selling point of the trip. They never ran out of smiles and provided excellent inflight service. Tasty food and the best inflight fruit juice I've had on a plane.

ANA customer review :  8 August 2012 by Charles Nave (Singapore)

Flew ANA return from Singapore to Tokyo in July 2012. Seats do not recline in economy, however, the bottom cushion shifts forward. For someone of average height this is probably fine, however, being over 6ft this just crushes my leg room so had to spend the entire midnight flight trying to sleep in a completely upright position. Secondly, the meals were awful. I had the choice of a local meal and a 'western meal' of a hamburger covered in cheese with one small baby carrot. Finally, the entertainment system was really not first class and offered little variety. Either way, I will be paying a premium next time to fly with a better carrier.

ANA customer review :  2 August 2012 by Tony Banwait (USA)

Manila to Narita in July 2012. Quite impressed with good attentive service by nice cabin crew. Choice of meals offered and free flowing beer or wine. Pleasant flight overall. Only annoyance I had was no one from economy was permitted to deplane until the entire business cabin was empty. This took at least ten minutes of us standing in the aisle and definitely caused some passenger to become irritated.

ANA customer review :  23 July 2012 by S Medina (USA)

They were extremely helpful in putting us on an earlier flight to ensure we made our connection as well as retrieving our bags to ensure they made it to our destination with us. The cabin attendants were polite and gracious. Our seats were comfortable and roomy and made our 12 hour flight not just bearable but enjoyable. I would recommend for their professionalism and efficiency.

ANA customer review :  23 July 2012 by B Chua (Singapore)

SIN-NRT-SIN. Service was excellent on both legs. Flight attendants were warm and prompt to attend to customers' needs. After meal time, they went around frequently to offer water, juice or tea to keep us hydrated for the flight. Inflight entertainment was alright. However, some foreign movies didn't have English subtitles so English speaking customers are pretty much limited to Hollywood movies. Food served was pretty good. Instead of just verbally asking you for the meal option, they provided a picture of the two options so it made the selection much easier. Customers know what to expect from the picture. I also like how Fiji mineral water bottles were given out during meal times. I would definitely fly with ANA again.

ANA customer review :  23 July 2012 by C Kim (USA)

This was my second trip on ANA and similar to my previous experience, I must say that the fixed economy seat is unbearable! Besides that, I can't really find a reason to complain about this airline. I appreciate the little things such as, the fiji water bottle, the haagen daz ice cream, complimentary post cards, etc. Customer service is also another plus about this airline, as everyone from the check in agent to the in-flight staff provide exceptional customer care. If not only for the uncomfortable seats, I would not hesitate in wanting to fly with them again.

ANA customer review :  17 July 2012 by David Balladon (UK)

I had never flown ANA before and was pleasantly surprised. I flew from Tokyo to Hong Kong, I was actually due to fly with UA but they hired ANA for the flight. I was extremely relieved as UA are dreadful as I had taken them from Guam to Tokyo. ANA was a breath of fresh air. I flew business, the seats were the new cradle seats, very comfortable. Staff were friendly. There was on demand TV with new movies. They also give you a choice of 2 menus to choose from, either Western or Asian. The strange thing is you can't mix and match the menus.

ANA customer review :  17 July 2012 by Justin Ferido (Japan)

Flight on a 767-300 from Okinawa to Narita connecting to Honolulu (via United). Wonderful 2 hour flight. Flight attendants catered to my every need. Check in was crowded in the Economy line due to everybody leaving for summer break. Other than that it was a wonderful time. I can't say the same about the next flight on United.

ANA customer review :  10 July 2012 by M Gleeson (Ireland)

I was very impressed with ANA's latest service standard on a 777-300ER flight from Frankfurt to Tokyo-Narita. With the only exception of this aeroplane type being much noisier than usual near the back, this was pretty much as good as any economy class service I have been in. The plane was in a 2-4-3 configuration which gives various group sizes more options than the standard aeroplane layouts. Despite some negative reviews that I have read, the fixed shell seats were excellent and gave one all options for what to do on the flight - work or rest. With this type of seat and good legroom, one is no longer at the mercy of the passenger in front. The seat design was as good as Singapore's A380's and had top-class in-flight entertainment, including the best flight progress maps and data that I have seen. The reason for the flight not being a 10 is the noise.

ANA customer review :  10 July 2012 by M Suehiro (USA)

Flew ANA NH 916 from Bangkok to Narita. The check in process was horrible and the customer service agent didn't know how to switch my seats for me when I requested and instead tried to upgrade me into Business class. There was confusion as to whether I could get lounge access since I was booked in economy but I was showing status as a million mile flyer and a Star Gold. At the gate, I was told that the cabin was fairly open and I could move to an open aisle seat. I asked for confirmation and an official change on the ticket but was assured it wouldn't be a problem. Once onboard, the chief purser was polite but was obviously very distracted with her colleagues and wasn't able to assist me. When it looked like the majority of people had got onboard, I asked the flight attendant if it was ok to change seats and was told it was not possible, I would have to do it once we are airborne. When the seat belt light came off, I attempted to move seats and was again told to take my original seats. For the price of the ticket and the fact I am a 100K mile flyer on the Star Alliance, I was not only exasperated at how little flexibility and competence the flight attendants have to ensuring good customer satisfaction.

ANA customer review :  4 July 2012 by J Franklin (USA)

6/20/12. Check in was polite and nice. English not too bad at check-in. It was very obvious that she was not comfortable speaking in English and she "spoke" more with sign language than words. Economy line was very long and there was no one to attend to the line. Mentioned I was a Star Alliance Gold member (United 1K) and asked which lounges can I go to. Was told I was in economy and not eligible. I reminded her Star Gold members can go ahead and access lounges and found the lounge on my own where I was welcomed. Inflight service was nothing special. Rather outdated compared to other airlines flying this same route. I asked the Flight Attendant a question on the US Customs Form and she didn't understand what I was asking so she brought the Purser and was told a completely different thing. The food was sub par and cold. For the price paid, I am inclined to leave the Star Alliance and travel on Japan Airlines. They have a try harder spirit recently and it feels nice to be appreciated as a frequent flyer instead of being reminded of an economy class ticket. I often fly UAL but thought I would try ANA since I would get the same mileage accrue. For the price paid, it was a disaster.