NRT to JFK in business class. All aspects of the flight were excellent. The seat was quite comfortable (New Style seats), the entertainment system very good, and the food was top notch (a very tasty beef tenderloin and delicious dessert). FAs were among the best I have encountered - always coming around to see if people needed anything, filling wine and champagne glasses, and serving little snacks during the flight. While I did not try to sleep on the flight, others appears to have no problem snoozing soundly. Among the best business class products I have encountered. The only shortcomings were the complete zoo that is T2 at Narita (especially the completely unorganized entrance into security) and the rather unspectacular ANA business lounge in the same terminal.

ANA - by Brian Smith
18 March 2006

The ANA Business lounge in Narita looks fairly modern, and is comfortable, but they don’t offer any food beyond cheese and cracker and arare. No showers, no computers, but there is Internet access with your own computer. The staff at the main desk didn't speak English so well. I found this out when I tried to explain a small problem to them.

ANA - by David Francis
6 January 2006

My wife and I have flown London to Tokyo return twice in the last few months. ANA were fantastic both times. On one journey my wife was not well and she received marvellous attention from the super efficient and charming crew. What a great way to fly!

ANA - by Will Stephens
10 October 2005

LHR-NRT. Superb service in first class - couldn't be faulted. Certainly better than Upper Class on Virgin. Slept for six hours and woke up ready to go.

ANA - by Maurice Bender
16 September 2005

Comfortable FRA-NRT-FRA flights, the crew was impressively friendly and nice.. A great variety of food and beverages, snacks and alcoholics. I would recommend ANA. The only mad thing is I really missed any inflight entertainment IFE in economy class. The boeing 747-400 was very noisy, but the smiling crew really made it agreable.

ANA - by Andrew Eckel
22 August 2005

Tokyo (Haneda)-Fukuoka-Tokyo and was very impressed. ANA could not be faulted from start to finish. Both aircraft (B767-300 and B777-200) were clean, bright and comfortable, and the flight crews were friendly and professional. The crew's English was excellent, though unfortunately, there was a lack of English language reading material on board - strange considering there were so many non- Japanese on this busy route. Check-in was incredibly quick and efficient - please take note Qantas, you could learn something from ANA here! I would certainly fly ANA again after such good flights.

ANA - by Takaya Ikezawa
9 August 2005

Tokyo (HND) to Seoul (GMP), C class return. Check-in at HND was OK but a bit congested at check-in luggage screening. NH, JL, OZ and KE share the lounge in HND. It was uncrowded and quiet. The facility and snack/drink service were minimal but the staff kept the longe tidy. The aircraft was B767-300 with 2-2-2 seat abreast in C class cabin, whereas NH has 2-1-2 abreast of Club ANA Asia which is mainly used for Japan - China routes. The seat was not state- of-the-art, but the seat pitch, width and reclining angle were more than OK for the 2-hour flight. NH doesn't serve pre-take-off welcome drink, even on long haul flights. They say it is due to safety reason or something, but I think they can improve by using plastic or paper cups. Actually, they used plastic cups for in -flight drink service on this flight. Meal/drink service is simple. No choice of meal, no hot meal, no champagne. Even so, the meal was very nice, especially appetizers were delicious. Quality and service of cabin attendants were very sufficient. At GMP, OZ staff handles and they were also efficient. NH shares OZ lounge, where as KE and JL share another. Both lounges are outside of security control. OZ lounge was very cozy and quiet. Classic BGM was also nice to relax. Return flight was much the same.

ANA - by Barry Wright
22 July 2005

I flew in the older First Class seat on an ANA 777 from IAD to NRT and back and found it very comfortable both for sitting and when completely flat for sleeping. overall service, food and wine was excellent. Their First Class lounges at IAD and NRT were adequate with very limited snacks.

ANA - by Shanaka Gooneratne
12 July 2005

SIN to NRT return in Y class. On both trips I was allocated seat 20A. This was the first time I had flown ANA and it left me wondering why I had not chosen them before. The service was immaculate and faultless. The flight attendants were very attentive and helpful. On my return sector, I was a bit tired and upset as I was leaving someone very dear to me, hence fell asleep during the meal service. The flight attendants came around 3 times thereafter to check whether I was hungry to have dinner, which they were happy to serve at any time. In future if I fly anywhere and ANA flies there, ANA will be my first choice. Hats of for a perfect 10 service.

ANA - by Jeff Pollock

10 July 2005

ANA is an outstanding airline. I have flown the SFO-NRT-BKK and back again route many times and on many different airlines, looking for one to stick with. We take this trip about 3 times a year and have just booked another trip with ANA, which will be the third time in a row with them. The service has always been attentive and the food great. What I like the best is the in flight entertainment. The personal video screens and music offered is the best on any economy flight. ANA will provide free day use of the ANA Narita airport hotel during the 8 hour layover in Tokyo. We've done it twice with ANA and once with JAL. And the ANA hotel is nicer than the JAL airport hotel. My only small complaint would be that they leave the lights in the cabin on too long, to light the in flight Duty Free sales.

ANA - by Tien-Lun Yao

29 May 2005

NRT-BKK in C. Ainori Taxi took me at the right time to the airport. Check- in was professional. Lounge staff was very nice. Crew was outstanding. Anybody who was sleeping during serving the meals were ignored until the moment he waked up. One minute later: hot towel, linen and food which was excellent as usual. Due to expected delay and very short transit time of originally 55 minutes, escort was arranged to get 23.45 hrs although arrival at gate was 23.30 hrs incl. change of terminal and baggage forwarding. This was really a great service.

ANA - by Tien-Lun Yao

25 May 2005

PVG - NRT in C: Surprised that Check-in opened very late as normally immegration takes long time in Shanghai and airline should be happy about every passenger who is early at the check-in desk. But check-in very professionally. Double check of all special needs like meal or Ainori Taxi for international C-Pex. Lounge was very nice and full due to same time departure of AC/UA-transpacific flights. Attendent staff who remembered final destination and asked to return to lounge as they saw me leaving and expecting delay and change of gate. Boarding was great. Take care of stowage of baggage and all you need! Very nice crew who their job very professionally. Very good food but too much. Always one in cabin for any contact by pex. Arriving in Tokyo and getting Ainori-Taxi (Share taxi service) was great. Before I could made one word I was asked if I am Mr. Yao. Baggage card was taken over by driver. Only guest to Tokyo downtown. So 90 minutes after arrival at gate already at Tokyo Station with this great service. Would recommend to use if possible as it is as expensive as public transport and limited to 8 persons per taxi.

ANA - by Carl Palminteri

29 March 2005

Business Class from SFO to Beijing via Narita - returned Shanghai to Narita to SFO. Service excellent but surprised at near unintelligible English language announcements at times. Food was probably the best I've ever had in Business - I had the Western choices and my wife had the Japanese offerings. Shocked to discover the steak was virtually restaurant quality! (Pleasantly surprised, of course). Open bar is a nice touch but was essentially unused in either direction. Delicious Champagne and excellent Cabernet. Audio choices not a thrill but video offerings were fine. Business lounge in Shanghai is OK - at Narita it's better than one would expect. Shared facility with United Red Carpet lounge at SFO.

ANA - by Robert Swanson

27 March 2005

KIX-OKA I just finished flying for the first time on an ANA flight from Kansai International Airport after an 11 hour flight from ORD. The 2.5 hour plane trip was fabulous. After barely getting any sleep on the last airline, I was had a seat in row 47 the very back of the plane. The plane seemed full, but the staff went out of their way to toss a blanket over my tired body as I drifted off to sleep before take off. I woke up about an hour later and was immediately offered a drink and an English newspaper. This was the first time flying any airline and having this type of great service. I just wished they fly my route from Chicago vice their code share with United. I am looking forward to my trip back to Osaka with them!

ANA - by Charles Smith

21 March 2005

Narita to London Heathrow in Club ANA. After arriving at Narita Terminal 2, I made straight for check in. ANA check in is located in zones A, B and C with a dedicated zone for passengers in premium cabins. There were also plenty of self service check in machines, although on this occasion I opted to use the traditional manned check in counters. All baggage is security screened prior to arriving at the check in counter. After a short wait of less than 5 minutes, a position became free and I was soon checked efficiently and provided with my boarding pass indicating my pre assigned seat and an invitation card to the Club ANA lounge. I had the choice to use several lounges located around the terminal but I opted for the main lounge upstairs immediately after passport control. The lounge was about half full when I arrived with plenty of seating options: lounge, quiet zone, office and cafe. The beverage selection wasn't particularly outstanding and the food selection was minimal - cheese and crackers and a few dried up muffins. The usual offering for Star Alliance Business Class in my experience. My flight was called approx 30 minutes prior to departure and it was only a short walk to the gate. My seat 81A was located in the exit row on the upper deck. Worth mentioning the best seats to bag would be 82H and 82K on the opposite side where there is approx. 1 metre of extra space and a clearer view out of the windows. I am in agreement with other users of this site that the Japanese crew were extremely attentive and hospitable where no request was too much trouble. My coat was taken upon my arrival on the upper deck and magazines and a woolen cardigan offered to me. I settled into my seat and we pushed back for an on time departure. Shortly after take off, drink and lunch orders were taken and hot towels distributed. The menu changes quarterly and includes Japanese and western choices. All prepared on board and presented course by course. No amenity kits provided, however the club class washrooms offer quality branded amenities plus useful items such as ear plugs, eye masks and toothbrushes. The on board bar area seemed to be a complete waste of space. At the bottom of the stairs to the upper deck, part of the galley space has been turned into an area where passengers can stand, chat and grab a drink or a snack. Although this seemed to be completely empty area and the crew more happy to provide an at seat service.

ANA - by Kevin Hall

15 March 2005

LHR-NRT twice in Club ANA. The best business class I've experienced - better than BA Club World, despite BA's lie flat beds. Service is attentive, anticipates your needs but is absent when you want peace and quiet. I had expected Japanese formality, but the crew were extremely friendly, only formal with Japanese passengers. Check-in staff equally good.

ANA - by Wei-ping Yeh

11 March 2005

NRT-PVG-NRT in Club ANA (772)and NRT-DLC-NRT in Club ANA Asia (763). Both flights are equally comfortable in seat, excellent in foods, entertainments, and services. Frankly speaking, you will never find better service even in SQ or CX. On my flight to PVG, the Chief Purser keep saying sorry because she forgot to serve wine until I finish my lunch. However, on my return flight from PVG to NRT, I met her again and she assigned a flight attendant just to serve me to make up her pervious mistake (she think). What a great service and I will fly with them without doubt.

ANA - by Mark Cantello

25 February 2005

LHR to Tokyo Narita in economy class on 18th February 2005. Friendly, efficient check-in agent. On time departure from gate, although nearly one hour late taking off due to LHR traffic! The seats were fine, cabin clean, IFE was pretty good and all meals were above average for economy. Cabin crew were very good and nothing seemed too much trouble. I would certainly fly ANA again, they stand up very well against BA and JAL on this route. I have flown the other two airlines to NRT recently and all delivered a good economy product but I think the Japanese crew are just ahead of BA with regard to cabin service.

ANA - by Paul Woodhead

17 February 2005

London to Tokyo (Narita) economy class. The seats were fine, and leg room was no problem. The staff were slightly less formal than JAL, but this felt maybe a little more relaxed. The film selection wasn't bad, and being on demand really made a difference (especially when I dozed off). The food was fairly good (though not that much different to other carriers). All in all both flights were good.

ANA - by Gavin Molloy

4 February 2005

LHR-NRT Club ANA (new style) January, 26th 2005. What a fantastic airline! I flew in the new style Club ANA and would recommend it to anybody. The crew were really attentive, and spoke perfect english. Although ANA don't give business class passengers an amenity kit, everything that you could possibly need is available from the crew. On boarding you are given a cardigan to keep you warm during the 12 hour flight and a pair of slippers. The blanket has a pocket for your feet too! It's the little things that make an airline great. The food was great with excellent choice of both western and japanese meals. I loved the way the menu showed how many calories each dish contained, so those watching their waistlines could make an informed decision. All in all, ANA is a 5 star airline.

ANA - by Tien-Lun Yao

9 January 2005

NRT- FRA in New Style Club ANA (Business) and additionally PVG (Shanghai) - NRT in Club ANA Asia. Twice within a year. After security check. Airport staff is taking over baggage to queue up for check-in. When counter is available no one is crying "Next please" but coming from their desk to you and welcome you to pick up baggage and passenger. While waiting for passport control always ANA staff available and taking care of passengers who under under pressure due to forthcoming departures. Club ANA Lounge is very busy but staff very friendly and helpful. After boarding coats are taken. You got fine slippers, a small gift (towels from HONDA / cross-over-promotion) and a one-size-fits-all-cardigan to keep you warm. Blankets has extra pocket against cold feet. The only airline whose staff is there to serve the passengers. If you need to see the lavatories while there is the service on the aisle - no problem. Even if the FA does not see immediately the other from the other row is asking her in a polite way to vacate the aisle. Asking for an adapter cable they felt sorry that all adapter were already borrowed out and offered an accu pack if it would work with my notebook. IFE could be one or two more choices more but quite sufficient due to interactive options. Would always recommend again to use this airline for flights to Asia again. Reaction to customer's comment very fast and Lufthansa still need more than promised 28 days in their Customer Service Plan. The best is: Buy Lufthansa and fly ANA. The best value-added-tickets you can get.

ANA - by Brian  Smith

7 January 2005

I flew ANA from Narita to Honolulu in economy. It was a pleasant experience, but I was disappointed to find out the aircraft was a bit old and did not have the in- seat entertainment systems. However, the food and the service were above average, as usual for ANA. The seat pitch (I believe 34") was very comfortable for a 186 cm tall overweight person. The flight was on time. Many people complain or make comments about the level of English spoken on board ANA by the Japanese flight attendants, but I don't see what all the fuss is about. All the flight attendants that spoke to me were near fluent and the announcements were also perfectly understandable. Returning Honolulu to Narita was far better than the flight on the way over, as the aircraft was new and did have the in-seat entertainment system. Again, the attendants were as kind, accommodating, smiling and efficient. Drinks offered on trays throughout the flight, not on carts and you never had to ask for drinks as you do on most American carriers. The food was satisfying, but not outstanding. There were English- language newspapers and magazines available and the flight was on time leaving and arriving.

ANA - by J Y Shao

20 December2004

I flew with ANA once, and I just need one word to describe this airline, absolutely superb. Flew from SYD - SHA PVX Pudong airport, great planes, excellent service, very nice FAs, delicious meals, and IFE was very good as well. Although, ANA doesn't flight from Australia anymore, but I hoping to flight with them again.

ANA - by Daniel Chan

20 December2004

HKG-NRT NH912 NRT-YYZ NH1892 Business Class. Both sectors were not operated by NH aircraft and crew! Code share service sometimes drives you nuts! The HKG-NRT sector was operated by Air Japan (NQ) using a B767-300. Interior of aircraft was fresh and pleasant and has been thoroughly updated including newer overhead lockers and toilets with electronic sensor activated faucets. Armchair type seat that did not lie flat but very comfortable. Lie flat seat was not critical on regional service of flight time generally less than 6 hours. PTV IFE with AVOD. Good programme selection. This aircraft has a video camera installed in the nose giving a wide angle cockpit view broadcasting on the big screen. Meal service included a choice of western or Japanese lunch. The food was tasty and service was efficient. Overall flight experience very good. NRT-YYZ sector was code shared with and operated by AC also using a B767-300ER belong to AC. But this AC aircraft has not been updated and the interior was very worn and tired. Old style armchair type seat that did not lie-flat, with no privacy screen considered to be inadequate for a long haul journey. PTV IFE with reasonable programme choices but not as good as some other airlines e.g. SQ and CX. Flight attendants were all almost at their retirement age and no Japanese speaking FA was assigned to the business class cabin where there were many non English speaking Japanese passengers. Mediocre inflight service at the minimum level. Meal service was slow and disorganised although the food portion was generous and fairly tasty. FA did not keep toilets clean for the 12 hours flight and were in quite miserable condition towards the end of the flight. Overall AC flight experience fair. AC was operating with antiquated equipment and uninspiring staff and win only on no other airline was operating on the same route and there was no other choice: you either would put up with it or face the inconvenience of U.S. immigration and security which treat everyone as a terrorist. Who wants to make several connections when there is a non stop direct flight even if you know the service is not as good? I concur with AC's 3-star rating by Skytrax.

ANA - by Keith Goh

24 November2004

My wife and I flew ANA business class for the first time on 30 October, Hong Kong- Narita - Los Angeles, returning on 10 November. The HK-Narita sector was in a newer aircraft (Boeing 767-200 I believe,), with modern seats (but not "lie-flat" seats) and a modern audio-video on-demand entertainment system. The seat configuration was a comfortable 2-1-2, with plenty of head room and space to move about. The food was excellent; we had a Japanese full-course meal, and we saw that the Western meal was also very decent. Service was very good, with the Japanese stewardesses very polite and attentive. My wife commented that they were like the "Stepford wives". The Narita-Los Angeles sector was in an older aircraft (Boeing 777-300, I think), where the seat configuration was 2-3-2. The seats were much older and less comfortable, but we had a pretty comfortable flight and could sleep quite soundly. One of the nice things on the long-haul sector was that they provided nice slippers to every passengers, and a cardigan. The blankets however were quite short, but thick and woolly. A tall person would need 2 blankets !! No individual amenities were provided, but toothbrushes, eye-masks, etc were available in the washrooms. The return sector was much the same, and we were generally very pleased with ANA. We have no hesitation in flying ANA again !

ANA - by Stephen Mallinger

4 October2004

I have flown ANA Business a few times this year - BKK-NARITA -DC and always found the service to be tops. But I also found that the level of FA's English at least on my flights was not high. All flight were (as they should be) focused on the Japanese passengers. I also found the entertainment systems to be outdated and very limited. Food was OK but never great (although they give great sake) and the seats not the most comfortable. The planes were always quite clean but again, not the most modern.

ANA - by Harsha Wickremasinghe

17 September2004

Flew Y class from LHR to BKK via NRT with ALL NIPPON recently with my partner and was truly impressed with the quality of the service. We flew as standby, since my partner works as ground staff and this made absolutely no difference. LHR - NRT was B747-400, about 70% capacity, so plenty of room. Seats quite comfortable, with adequate recline. Onboard service was impeccable. Crew spoke excellent English and were polite and genuine in every aspect of service. Constant drinks service throughout the flights, provided with bar snacks and a smile, which was constant and genuine, despite repeated requests. Hot meals were ok. Variety of dishes, including Japanese style cold noodles, and desserts and choice of either Japanese or European main (Beef/Chicken or Fish). One downside was salad, which had positively old "brown" lettuce leaves, but this was quickly replaced when mentioned to staff. AV selection was good, with wide variety of film and documentaries catering for both European and local tastes. NRT - BKK much the same. Must also mention the cleanliness of aircraft - impeccable! Our return (NRT-LHR) partner fell ill in Narita and flight was fully booked hence we were unable to get seats together, however the crew went out of their way to ensure that we could, even until the flight was taxiing! Our first flight with ANA and hopefully this will not be the last! Excellent value-for-money coupled with superb service (some other major operators - take note) mean that (route permitting) ANA will certainly be my airline of choice.

ANA - by J Madsen

14 September2004

Contrary to Mr. Bouza I think the new First Class seat is fabulous. The seat is huge and comfortable and the in-flight entertainment is very good with an excellent interface. The service was even better than Singapore First Class and so was the food. Delicious dishes. However, the overall atmosphere in the cabin is not nearly as luxurious as Singapore First Class. It's a bit too grey and "plastic" like. Flew ANA First from NRT to JFK and I would rate it one of my best flights ever.

ANA - by E Stuart

16 August 2004

I flew ANA on a short domestic flight from Haneda to Hiroshima. I checked in very late - only 20 minutes before, but this was no problem. After flying Skymark Airlines recently I was expecting to be packed in cattle-class style but what a pleasant surprise, as the seat pitch and width on the spanking new 777 were like what I would expect on an intercontinental flight. There is no food, but this is ok given the short flight and there is a wide range of drinks (unlike Skymark). It always amazes me how Japanese airlines manage to arrive at the destination airport bang on time, not one minute early or late, despite a slightly late departure. Very good multi-channel audio IFE. The only complaint, and this is not directed at ANA at all, is a complete lack of any nice food to buy at Haneda airport, given that there is no food on Japanese domestic flights this is pretty bad.

ANA - by D Bouza

21 July 2004

NRT-FRA in ANA New Styl' First Class. The new solo seat is a total disappointment, making it almost impossible for passengers to look out the window since one of the control panels takes away most of the passenger's view. What is even worse, the new solo seat offers less legroom than the First Class seats on 'ANA Super Style' aircraft. Inflight entertainment was satisfactory, but certainly not exceptional. The new a-la- carte menu was not liked by most passengers onboard. In essence, under the new menu First Class passengers have a wide variety of light dishes, while the main entrees are at best, mediocre. Cabin crew disappeared right after the meal service, though they did not ignore my request for a glass of water. I was shocked to learn that ANA does not provide an amenity kit to First Class passengers, and rather distributes cheap personal amenity items from a basket. I must say that the only impressive aspect of this flight was the internal configuration of the 'ANA New Style' Boeing 747-400 featuring 4 classes of service (First, Club ANA, Premium Economy, Economy).

ANA - by Vincent Hui

19 July 2004

This is my first time to use ANA frequent programme. I used it for my Lufthansa flights to Europe. I can only get t 70% of the original miles. But my partner, paid the same price and booked the same class can get 100% of the total miles by using Lufthansa Miles and More card. I wonder why two of them are Star Alliance members but with different miles counting system! I will think twice before using ANA mileage bank!

ANA - by Mark Baughman

5 July 2004

Just flew BKK-NRT-IAD on ANA Business Class with mixed feelings. The food was very good, service very attentive but the FA's did not speak English very well, the entertainment was very limited for a 12-hour flight and - and this is still hard to understand - there was no power in the seats for that very long flight. Watch out if you're really flying Business Class for business. You won't be able to find anything out about the equipment from the website, which acts like all their planes have been upgraded. If ANA could get their equipment together for these long hauls they'd be a top-flight service provider.

ANA - by Beth Jones

18 June 2004

I flew ANA on three different flights in May 2004 in economy class. WOW, what can I say. The leg room was great- 34 inches. The flight attendants were so polite and catered to our whims. On one flight, we had not had lunch and I asked a flight attendant if we would have lunch served. She said no and said that she would bring us hot Udon soup for 300 yen a piece. Pretty good and an added bonus was the service. They serve you hot beef broth which is even excellent on a hot summer day., in addition to cold drinks. The takeoff and landing are shown a large screen from the pilots vantage point and is fun to watch. I wish "Western airlines" catered to your needs this well. Attendants English was good and they forever smile and are so happy to make your flying experience a wonderful one.

ANA - by S Kim

27 March 2004

HKG-KIX-HKG, operated by Air Japan aircraft and crew, but still operating as ANA. I have to say that Air Japan's crews' English skills are slightly better than ANA's crew, as their announcements are more clearer and more understandable. And have no trouble in communicating with them. It might be the Japanese culture, but their service quality is superb, though their entertainment are is lacking behind. Throughout the flight, their flight attendants looked so tidy, clean and their smiles and kindness kept the entire flight smooth and relaxing.

ANA - by Christian Kracht

22 January 2004

I would rate my recent flight on business class Bangkok-Narita-Los Angeles as one of my finest experiences flying, ever. The New Business Class on the BKK-NRT sector is the standard other airlines should hope to emulate - flat beds in a sort of egg-shaped contraption, an ANA cardigan given out along with the blanket (so those shoulders stay warm, too), delightfully light Japanese winter meals, brilliant flight attendants who hover constantly (but leave you alone when sleeping) left me arriving in Tokyo-Narita smiling, relaxed and content. The onward flight to LAX was on an older plane, not yet fitted with ANA's New Business Class; but here, the slightly less comfortable seats didn't bother me as much - the FA's were even more friendly and charming. There was also a type of bar between business and economy where one could stretch and have snacks and drinks. I have flown Thai Airways (no comparison, really) on the same route just 2 months earlier, and from now on, I will always go for ANA.