American Airlines Passenger Reviews and American Airlines Customer Trip Reports

NRT-DFW, 14 Nov 2012. First trip with AA was a total let down. Personally I found the seat quite comfortable, especially in the seating position. It allows you to sit upright when eating. Of course, the 2-3-2 configuration made the cabin quite cramped. I did manage to get some sleep, despite the seat being angled flat. However, I must say that the service and on-board catering was the worst I have seen. Cabin crews seemed to be just doing the minimum, lacked in smiles and consideration for passengers. They never bothered to follow up your request, I went to ask for an amenity kit, instead of replacing one for me, she chose to argue, insisting that she had definitely placed one on my seat. Surly attitude together with horrible catering really made my trip very unpleasant.

Flight from New York to Manchester airport, we were delayed on the plane for 3 hours, initially told the problem would take an hour! During this time all that we were given was water which was placed at the back of the aircraft on a self service basis, the flight attendants were more interested in talking amongst themselves. Finally give food and drinks 4.5 hours after boarding, this was also shambolic and the flight attendants kept mixing up meals and practically through the food at us. If I have a choice I will never fly AA again.

11/12/12, DFW to PDX. First and last time flying American. The seats were so cramped that I could not even reach down on the floor to retrieve purse when the seat in front of mine was in a reclining position. Flight was overbooked. Only standard beverages free and no complimentary pretzels or anything else. No blankets available. This was the worst flight experience I've ever had due to the cramped seats and poor air quality.

Nov 11, 2012, Ft Myers - Dallas - Seattle. From the absolute worst web site for checking in to an extremely overbooked flight, downsized aircraft, a second 4 hr segment that turned into an 8hr segment to employees that seemed indifferent or uninterested in customers to multiple unneeded delays on top of delays. The only person that showed any real concern was the pilot of the first very overbooked flight who indicated that he was available to assist the counter person in anticipation customer adverse reaction if needed. Employees more eager to state policy than show concern or interest in the customer. Antiquated web experience, faulty equipment and indifferent to disinterested employees. I could go on and on. All this from an airline that was once an industry leader is many areas to one that communicated to me today at every turn, that they just don't care.

8 Oct 2012, CLT-ORD. Complete chaos at economy class check-in counter for this flight. The one AA employee checking people in for the 3 flights that morning was really slowly, and then disappeared and left the counter unmanned for 10 minutes. When we approached the business-class counter to point out help was needed at the economy class check-in, we were given a snotty attitude. I missed my flight and had to book one on another airline to make my connecting flight to Hong Kong later that day. In the future, I will at all costs avoid AA.

LHR-DFW. Terrible aircraft that showed its age. Seat seemed that were never re-padded. Awful video system, Biz class from Chicago to Rio via Miami. Upgraded to First from Chicago to Miami - good service. Flight attendants were friendly and prompt to respond to passengers needs. Inflight entertainment only turned on for 1/2 the flight. MIA-GIG in Business Class - very disappointing. Upon boarding the purser was chewing gum and talking with crew members and completely ignored myself and other passengers boarding. No one came to get anyone's coats so 5-6 Biz class passengers went to hang up their own jackets. Drinks were served pre-departure only to the starboard side of the aircraft - twice! Port side only got drinks after we complained to a rude steward. Once we took off the food was good but again, flight attendants were not friendly and spent most of the flight in the galley. The seats I was in (6A/B) had no overhead lights - or call buttons. Our buttons controlled seats 5A/B - so had to eat in the dark. Flight attendant laughed about it when we told her. I'm Exec Plat with AA and keep seeing them get worse and worse with attitude. I've been flying United a bit more. Disappointing.

Calgary to Dallas. AA was late in Calgary, departure delayed 1.5 hours. In Dallas we ran for our gate and the plane had left 10 minutes earlier. Only 10 minutes and they could not wait for 7 people. It was the last flight to Atlanta so we had to stay overnight. They were late on every flight I flew in that trip. Unacceptable.

LHR-DFW. Terrible aircraft that showed its age. Seat seemed that were never re-padded. Awful video system, no individual screens. Limited audio system. Food OK, FAs nice and did what they could to make the flight pleasant. Never again!

LHR-RDU. Service on airplane itself good, the usual take what you get and don't even try to ask for more attitude of the economy class personnel. What was awful was the service by check-in personnel at Heathrow airport. I had my husband's platinum advantage card which I have used all over the world, and checked in at Business desk. Check-in clerk treated me with utmost disrespect because I was using a card with my husband's name on it. We have used AA for years and have never been treated this way. May have to rethink how we fly from the US to London from now on if personnel does not value their long term clients.

CLO-MIA-MEX. Easy and smooth boarding on both legs. Extra taxes charged (CLO) are reimbursed on spot in cash. Quite enjoyable flights with Bogota and Miami based flight attendants. New and clean planes (a better plane on CLO-MIA leg), both legs on time, good coffee, and the crew was ever present during the flights. No individual screens, but for these two relatively short flights is does not matter too much. Yet, the quality of free (CLO-MIA leg) headphones is completely unacceptable (if you wish to listen to audio, for instance). The other question is with Miami’s CBP, which took about two hours to pass through, but likely not the airlines fault.

They delayed my flight to Maui six hours causing me to miss my first day. There was no food on the flight except snacks you had to buy. They brought drinks around twice on an eight hour flight. You had to ask otherwise. Of course my monitor did not work, nor did the ear plugs. On the return flight I asked for a blanket and was told they didn't have any. I will never travel them again.

LHR-STL via DFW on Oct 27th in Business Class. Comfortable seat (I don't mind the incline as much as others seem to) food good, drinks plentiful, and staff gracious and frequently present in the cabin. I really enjoy the individual IFE units.

Flew JFK-SEA in the evening. Only direct flight on AA for this route. Had pre-takeoff drink, hot towel, warm nuts, 4-course meal, fruit plate and cookies and milk. Flight attendants came around every 15-20 minutes throughout the flight. Seats were narrow and did not recline much (felt like international coach), and the IFE was an outdated overhead TV. Exemplary service and affordable airfare compensated for the obsolete cabin.

Absolutely horrible airline, I have had my flights cancelled now twice in the last two months not to mention the delays. When you call their customer service you get no help from them when the issue was caused by them cancelling flights. I will not fly AA again.

RDU-DFW-SAT return. Both days of travel late afternoon into evening. All flights on MD80 and packed, had to ask for volunteers to be bumped. Even though it was crowded, boarding went smoothly, FA's were polite on all routes, beverages only offered. Arrived slightly late into DFW due to a thunderstorm, announcement made but I had 2 hour layover so no worries. Nowhere near as bad as expected. Planes worn but satisfactory for the flights I was on, would not have liked for a longer route however.

Flights from and to the UK from Chicago - sitting in the middle 3 seats - this was the cheapest flight and you get what you pay for but it was not that cheap! Outward bound flight attendants were rude and unhelpful, choice of drink including soft drinks stopped after the first run - they ran out of coke and wine. Food was bland and stodgy. Screen shared by many was red and not watchable. No air con - heat was unbearable especially sat in the middle and walking was actively discouraged. Coming back to the UK it was the same - drinks ran out - this time we had video but no audio - silent movies - they had tried to fix it back in Chicago but failed - heat with no air con. In all a totally abysmal flight experience.

YUL to MIA in economy class. The plane was hardly fresh, the tray table was loose and kept falling into my lap and the flight left late with the excuse of bad weather when it was sunny outside. A terrible flight.

LHR-MIA return, BA booked codeshare. Pleasantly surprised - good service, seats, decent food and drink. Entertainment was a bit dated (loops) but I don't really watch TV on planes so ok. Plane was 2 hours late leaving MIA but not too much of a hardship. Only downside to booking via BA is you can't request seats with AA until booking - we were lucky. All in all, a positive experience.

Purchased Preferred Seat from CDG -DFW thinking it might be desirable, i.e. possible legroom. It was the worst seat on the plane. Less leg room than other coach seats in immediate area. Plastic piece attaching exit seat in front of me prohibited extending legs for 10-hour duration. Do not ever buy a Preferred Seat from AA. It is a total scam. Now they will not refund the $$ I paid for preferred portion of my ticket, saying they don't promise anything when you buy a Preferred Seat. Plane was ragged and upholstery worn. Dirty and smelly. Tiny screens on bulkhead showed old bad movies no one was interested in watching. Most flight attendants were cordial, but one was a real snit for the duration. I will never fly them again.

PHL-MIA-AUA / AUA-MIA-PHL. Flights were pleasant on fairly new Boeing 737 and 757 aircraft. Flight was delayed at Aruba and staff were not present or giving information. However, there was in flight entertainment played throughout the whole flight - including takeoff and landing when it is usually off. Food and beverages were fine. Good price for money.

STL-LHR via DFW, both flights on time, boarding orderly, great inflight food and drinks. One flight attendant a bit distant.  I don't really mind the slanted bed seat - found it comfortable positions and I'm 6'7".Really like the new Samsung iPad - very easy to use and a large clear screen.

MAN-JFK-MAN. We booked via codeshare British Airways flight. Flight out to JFK was fine although we were not able to check in online as we were code share the AA website wouldn't allow us this resulted in no allocated seats but we got 2 together. The return flight check in at JFK was a scrum to say the least no staff, you have to check via computers then go to another queue to chech in bags. No direction, no advice. We were not given seats together but 7 rows apart even though we booked 9 months ago. Eventually got seats across from each other after swapping with another passenger. Return crew were terrible, rude and ignorant. Wouldn't use AA again.

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