American Airlines

Not Verified | This is my 2nd trip on American. Both trips have experienced flight delays. The first time I missed my ride home from the airport, which I'd already paid for (Greyhound), so I had to pay another $100 for an Uber. 2 years later, and on my current trip the first flight was delayed for an hour, meaning I would miss my connection. The agent put me on standby for another flight, which ended up being full so I got bumped. They put me on standby again and won't guarantee I'll get on the next flight. I would say I'll never fly American again, but I might not have a choice because I only have a small regional airport near home (if you consider an hour drive "close"). The only airline I've had more problems with was Spirit, and Spirit sets the bar really low.

✅ Trip Verified | Horrible company. They changed the gate three times, you had to run everywhere in the airport. They have zero organization, one big screen, and only a small line for information. You paid for an extra seat and they gave you a bad seat in exchange. American Airlines already has problems with flights and incidents, but when you see the service on the ground, it's exactly the same.

✅ Trip Verified | I try to give the benefit of doubt to American airlines because things happen in life, but flight after flight delays, cancelation, no accommodation, understaff, no pilot, the list goes on. Worst airline ever. Record cancellations in the last four years.

✅ Trip Verified |   A disastrous experience. My recent encounter with American Airlines has left me utterly disappointed and frustrated. From start to finish, the experience was marred by a complete lack of care and professionalism, particularly exemplified by staff at the counter, whose rudeness was unparalleled. First and foremost, our flight was delayed not just once or twice, but a staggering five times. This not only disrupted my plans but also caused me to miss a crucial business meeting that I had traveled for. Despite explaining the urgency of my situation to the staff, he seemed indifferent and unapologetic, displaying a shocking level of disregard for customer concerns. To add insult to injury, the ordeal didn't end there. Due to the repeated delays, I inevitably missed my return flight as well. In what should have been a straightforward journey, American Airlines managed to turn it into a logistical nightmare. What truly astounds me is the blatant apathy displayed by American Airlines towards their customers. Despite multiple instances of inconvenience and dissatisfaction, there was no semblance of empathy or effort to rectify the situation. It's disheartening to see a company prioritize profits over the well-being and satisfaction of its patrons. In conclusion, my advice to anyone considering American Airlines is simple: stay away. The combination of abysmal customer service, frequent delays, and a lack of accountability make for an experience that is best avoided at all costs. Until significant improvements are made, I will be taking my business elsewhere, and I strongly urge others to do the same.

Not Verified |   Because I had left my wallet, I could not proceed with ticking at the airport. Ms. Renata helped me to proceed with my ticketing so I could take the plane from Dallas to Phoenix on April 5th. I am grateful for Ms. Renata, and I recommend that she be recognized as the best employee.

✅ Trip Verified | Flight was scheduled for 5 am, I received a text at 11.23 pm. the night before telling me the flight was delayed 16 minutes. No big deal. Needless to say, the flight didn't leave at 5.16 am. The flight started boarding at 5.25ish, now I will miss my connecting flight due to a very short transfer time to begin with. I asked the person at the flight desk what to do, I was told to figure it out in Phoenix. Let it be known, I'm not a person that flies a lot nor do I know Phoenix airport well. I walk to the main desk to try to reschedule my flight. Long story short, I received zero help from anyone working for American Airlines. I was told "I CAN'T DO ANYTHING FOR YOU ". I will never fly American again as I am out 1200 dollars for a first class ticket. Americans First Class isn't all that. Same seats as the rest of the plane, dinner was in a box and Wi-Fi sucks. Also, they are always short on overhead storage due to the tiny planes. If you don't fly First Class or Comfort you will most likely have to check your carry on. I could go on, but why! Story told, terrible experience twice in a row.

✅ Trip Verified | Worst experience ever with an airline. We started off pretty good we travel with a service dog so they were very nice about it. From our departure we were delayed so knowing this the airline knew we weren’t going to make it for the connection flight either way they let us depart. Once in Miami it took us awhile to get off the plane. Most of us were rushing because we had to take another plane. It didn’t matter because there was a never ending line to go through passport control same with the check point so we were missing the connection flights regardless. I don’t understand why American Airlines makes you get your luggage at your arrival in Miami and then makes you drop up right before the check point I never had to do such thing with other airlines this was such a waste of time knowing the time frame we had for the connection was very short so thanks AA for making things more complicated. So after missing our flight we ended up rebooking. They didn’t have anything to offer because they had tons of people waiting to be reseat from different flights so seems like the airline have a problem with schedules because it was more than one flight with the same issue. We ended up on a standby list hoping to get out of the airport the next day by 7 am. They didn’t offer a hotel room or food because according to them this wasn’t the airline’s fault it was an “air traffic issue” they also said it was because the bad weather up north which wasn’t true. After all the next day at 7 am we showed up at the counter hoping to find a seat in this airplane we found out we were 45 people waiting to be reseated. We didn’t get a seat in that flight so we had to talk to an agent and put us first on the next waiting list. We finally got to the 8 am JFK flight and they finally let us depart after such a long day of traveling. Honestly I was expecting better service from this airline but unfortunately it wasn’t a good experience, hopefully I won’t use them again. Very disappointed

✅ Trip Verified | I travel all the time taking my 3 grandsons. I travel either Alaska Airlines or Delta Airlines and never in 30 years have had a problem. We travel 4 to 5 times a year. Seattle was great everything went smooth. I get into key West and they sent my bag to Saint louis, even though we changed planes in Dallas Texas. That was a inconvenient but I wasn't mad yet. The really kicked back laid back staff at the counter said it was arriving 4 hours later (at 7pm) and they would have it delivered. Not at all. I spent hour the next day hunting it down. Loosing a bag happens, not caring is not acceptable.

Not Verified | I am writing this review and not much good to be said about it. Flight one from Charlotte to Montego Bay was subpar. Unable to connect to the WiFi. They had SEVERAL people on standby trying to get us to change flights. Trying to check in for our flight home. We initially upgraded our tickets for row 9. When checking in they changed us to row 14 then trying to upgrade AGAIN to first class they had the seats but the change would not go through on their app. We then get a message 30 minutes before we were due to leave the resort so we had already checked out of the resort but our flight was canceled. No flights were left available to fly into Charlotte and be at the airport on time. Nothing available the following day. We had to book a flight 2 days after we were supposed to be home. Meaning extremely important meetings we had to be on for work. Canceled Drs appts and got charged late cancelation fees. No upgrades offer for the inconvenience and we then had to pay another $1000 to stay here since AA had no flights available. So we are now out nearly $1500 for room stay, canceled appointments, PTO used for work and had to PAY to upgrade our seats. Do not fly AA as this is the 2nd time they cancelled a flight on us.

Not Verified |   Flight from St Thomas to Philly was delayed causing us to miss connecting flight from Philadelphia to Boston. Once on plane in Philadelphia it was determined we didn’t have enough fuel so headed back to get fuel. Now we have missed our shuttle to the airport which will certainly cost us stupid money because the shuttle is no longer running. We still have a three hour drive to maine. Haven’t eaten since 2:00 in St Thomas as and it is 11:46 pm. And we haven’t left Philly yet. Now we may not even fly because of wind situation. Worst flying experience yet. Unbelievable