American Airlines Passenger Reviews and American Airlines Customer Trip Reports

The flights themselves were fine. However a big warning for passengers - my partner and I were delayed 4.5 hrs on a different airline's flight, causing us to miss an AA flight to get us from Boston to Portland. I spoke to two AA customer care people (after a long hold time) and let them know we would miss our flight. When we finally got to Boston, we were told that all our onward flights (we were travelling from Portland-LA- Melbourne 3 days later) had been cancelled. We were assured they had been rebooked. When we got to LA to fly to Melbourne, we found they had not been and had to get re-routed to Sydney, then a connecting flight to Melbourne.

Flew CDG-DFW-LIT (and return) in late November 2012. Even though AA 767-300 cabins look a bit old- fashioned, they do the job: plenty of space and comfortable seats. Entertainment system, even if not "seat integrated", is quite pleasant. The only 2 bad points with that IFE solution are: no "on demand" airshow and it can be difficult to move if you are not seated in the aisle. Catering was pleasant except desserts. Crew were friendly, available and efficient. Transfer at DFW was very smooth: I was lucky to have an AA concierge waiting for me at the gate who managed to get me through customs in 10 minutes only! I like to transit through DFW as it's spacious, not so crowded and easy to use and your plane does not queue for an hour before take-off.

ORD-MIA on Nov 29th. We were late about 45 minutes leaving ORD because, we were told, "your captain was missing and had to be replaced". After they called a new one, we were able to leave the gate and make up for the delay in the air (finally landed in MIA with a less than 30 minutes delay). The flight itself, operated by a B738 was pleasant with quite comfortable seat and professional and friendly staff, though providing a very basic service as on any domestic US flight.

BHM-DFW to OGG, Maui Hawaii. Departure flight DFW was delayed 3 times for a total of 3 hours. Reason given was cabin cleaning. Allowed to board all passengers only to deplane because of landing gear problems. Sent to another gate where plane was waiting. Boarding delayed because of problems. Engine testing and repair took almost 2 hours. Arrived in Maui 5 hours late. No food was served on a flight of over 8 hours. Return flight was full. Flight attendant very rude and unprofessional. Will not fly American if there is another choice.

I have flown American Airlines twice in the month of November, (Nov 8th) Miami to Paris. A horrible flight. The food was unappetizing and there was no inflight entertainment - only a shared main screen up high. The plane was tiny and there wasn't enough overhead space for my hand luggage. Staff rude and unhelpful. The second flight (Nov 21st) from London to Miami, FL - this flight was much better. The staff were great. The food was good and the inflight entertainment was excellent (TVs in the back of every seat).

I flew American Airlines for the first time return to Birmingham Alabama from London Heathrow via Miami. I had wonderful service on all flights. The service, inflight food, and entertainment on the international flights were outstanding. Flight numbers AA057 (Mon 19th Nov) and AA056 (Mon 26th Nov). Seats were comfortable and spacious in Economy.

Flew business class direct from Dallas to Paris. We checked in for our flight over two hours early. Our flight left almost an hour late. Had a pleasant flight. My husbands bag arrived but mine did not. We have now been in Paris for over 30 hours and still no luggage. I have always been a fan of AA and my husband is executive platinum. I am so disappointed that this has put such a damper on our vacation.

Six hour delays with no apologies made whatsoever, missed connections, and nobody around at Chicago O'Hare airport past 10pm to fix the mistake of giving our group a voucher for one bedroom when there were a dozen of us stranded. Just a horrible, horrible display of incompetence and disregard for customer satisfaction. As a 19 year old man (of legal drinking age in the UK), cabin staff refused to acknowledge my age or the fact that we were in international airspace and ignored my request for a beer. Never flying AA again.

Fort Myers to Chicago to NY. The service was very poor. The baggage charge for any bag was a surprise and when you brought the carry ons with you they made us check them in at the counter even though there was plenty of room in the overheads. Very confusing and must be contract disputes with the workers.

HNL-LAX - This airline receives so many bad reviews, so was not expecting much. While it is not full-service, the plane (757) was comfortable with ample leg-room, and we purchased a cheese and fruit platter for $8 which was fine. Alcoholic drinks were bought (375ml wine bottles), and the two female flight attendants provided decent service, if a little short at times (one seemed to have a sense of humour). Part of a Qantas multi-city ticket, must give credit to AA staff at Honolulu who were very helpful and friendly - tip, use Qantas frequent flyer card or QC card to locate your booking on AA check-in - QF ref number doesn't register.

Flew LAS-MIA on 18th November and MIA to ANU on 21st November. Both flights departed on time. AA staff throughout were friendly and helpful. I had flown AA a few years before (MIA - San Jose, Costa Rica return) and again had no problems, although there was considerably more space (seating and restrooms) then than now. All trips were economy class. My first complaint on the current flights are the size and configuration of the aircraft. I am a very hefty guy, but even so, do not have problems with other airlines on this score. The seats are narrow and the restrooms almost impossible to enter. Other passengers, much smaller than me, had the same complaints. It was also confirmed by an AA staff member that the company had reconfigured the planes to get more passengers on board. The other complaints are actually mere niggles. As a non meat- eater, I was disappointed that on both flights the only sandwiches on offer were beef, turkey or chicken. Couldn't they even manage cheese? The other niggle, which didn't particularly bother me but may have annoyed others, was that the IFE seemed to belong to prehistoric times. I want to love this airline because the staff and crew members are so good, But AA badly needs to update its fleet into the 21st century.

JFK to MCR on 12 Nov. We had a delay due to technical problems which all passengers accepted when we were told this would be only be 45 mins to an hour. Unfortunately this turned into almost 3 hours. The problem was with the air conditioning unit so the plane was sweltering hot and very uncomfortable. Told after 1.5 hours that if we wanted then we could get off the plane to cool down but would have to take all luggage with us. All the crew needed to do was bring the trolley along and offer free drinks to everyone but instead they announced that water was available on a self service basis at the back of the plane. Therefore we had to queue for the toilet at the same point where people were queuing for water. Maybe they could have even played a film as we were there so long but instead they chatted amongst themselves and tutted if anyone dared to press the service button to ask a question. We all accept delays happen and that's fine but the staff were unhelpful, rude, ignorant and unsympathetic. Finally got under way and most passengers fell asleep only to be rudely awoken by the crew with the food and drinks we could have done with 3 hours earlier.

LAX-HNL, economy class. Absolutely no understanding of customer service. Being forced to pay for luggage and food when entire ticket was booked through Qantas - unacceptable. Rude staff, flight late, no service, argumentative staff, cramped seating, old aircraft that should be retired, dreadful food, poor inflight entertainment. This just seems to be the norm for AA. Never again.

My boyfriend and I were on a redeye flight from Honolulu to Fort Worth. Once on the plane, we for 30 minutes before they announced they were experiencing a delay. 2 hours later we were in the air. The excuse was they had to "manually input data." Staff were unsympathetic and short tempered. As I write this, I'm sitting at the Fort Worth airport crossing my fingers that we make the next flight. We've been at this airport 10 hours and counting. Not an apology from American Airlines, not even a smile. This airline has the worst customer service I have ever encountered.

JFK to Manchester, 12th Nov 2012. Delay after we had boarded the aircraft and the plane was very hot. Water was available if willing to queue at the back of the aircraft because the cabin crew couldn't be bothered to offer it out. I have never flown with such a rude cabin crew. The food was awful. 2 movies would have made the flight more bearable, instead of just the 1 and then 4-5 hours of boredom, whilst the crew gossiped and slept.

JFK to Manchester on Monday 12th November. Stopped the boarding process half way through due to the pilot trying to cool down the back of the plane, then boarding re-commenced. When we were all aboard and ready for take off, told we would be delayed 1 hr (which became almost 3hrs ) on the tarmac. Water was offered but we had to queue up at the back of the plane when it would have been more acceptable for the stewards to come down the aisle with a trolley. We realise that faults have to be dealt with and that wasn't the issue. The issue was the rudeness and uncaring attitude toward the passengers throughout the flight. During the flight they were very rude to many people, their body language was appalling. They threw the food at us and didn't even look to see if our seatbelts were properly fastened on take off. I will never fly American Airways again.

Flew MAN-LHR-LAX-SFO then SFO-ORD-MAN. Going, our flights were fine, all on time. The planes are ridiculously old, due to the closeness of the seat in front out I had a can of Diet Coke tipped all over me when they reclined their seat, and no help from stewards when asked. The inflight entertainment was good, as expected with in seat displays. Our return flights were horrendous, we were delayed from SFO, which left us 10 minutes to get to our next flight. The final plane must have been the oldest plane ever, incredibly cramped and with no entertainment! Uncaring staff' and terrible fleet, never again!

Flight to Colombia from Miami - we had to sit on the Tarmac for 1.5 hours with an attendant sat using their mobile phone instead of offering water or helping passengers out with information. On route back to Miami - baggage 3hrs late, we almost missed our transit flight. Not an AA person for miles to help with baggage questions or transit. Planes are 30+ years old. Never again.

MXP-JFK-LAS. Chose this route specifically due to 3+ hour layover to ensure enough time for NYC immigration and baggage transfer. Flight departed 3 hours late from MXP, very little concern before departure as to how impossible connections would be met. Onboard, B767 very tired equipment, tight seats and antique CRT monitors provided "entertainment". No info onboard regarding connections. Asked the IFA who's response was "well good luck with that one" and marched off. Positive: Met in JFK and escorted with a runner through all lines, and security. Transferred to next flight with luggage in < 40 mins which must be a record! Flight down to LAS is little more than European style LCC with worse service and higher priced BOB. Very uncomfortable 737-800 for a 5 hour trans-continental flight. Good price but physically very uncomfortable from start to finish.

First trip with American. LHR-ORD-LAX-FAT, 3rd November sectors - all ran on time, the seat was ok as was the leg room. The food was better than I expected, and their was no shortage of drinks/coffee/water. The crew were very friendly, helpful and good fun. FAT-LAX-LHR, 11th November. Despite the flight from LAX-LHR being full it was as comfortable as can be expected, the food was edible, and like my trip out I found the crew to helpful hardworking and very friendly.

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