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American Airlines Passenger Reviews and American Airlines Customer Trip Reports



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American Airlines Customer review :  30 December 2013 by C OBryant    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As noted in previous posts the American Airlines of today is in the midst of a steady decline. The AA of the 70's and 80's is now just a distant memory. This week I had my 17 year old on a flight from from ORF to DFW then to SGF. Easy connection and my son knows DFW very well and can get around pretty easily. While tracking the flight it was diverted to Charlotte. Reason was weather in DFW. Delay after delay now became a mechanical issue. So arrive DFW 2 hrs late. Needless to say he missed the connection and with Christmas there are no other seats the rest of the day until 9am the following morning. If I had not acted quickly and did some pleading with AA I was able to get him to XNA 7 hours late. So all in all AA is just nothing but a band of misfits and poor maintained aircraft. My son made it to XNA where a relative picked him up and delivered to SGF 2 hours away. Picked up bag next morning in SGF.



American Airlines Customer review :  30 December 2013 by P Cross    (Cayman Islands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cayman Islands to Las Vegas in December. Overall a good experience Flights on time and connection in Miami was quick. Service and food were both good. Individual entertainment at the seats will be a huge improvement over the clunky TV hanging from the cabin ceiling.



American Airlines Customer review :  30 December 2013 by T Chigaros    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AA1319, IND-LAX I'm an Executive Platinum with AA and they do treat me well. Flew out of IND on 12/26 on their fairly new non-stop to LAX in a Sky 737-800. Flight was packed. I was travelling with a small dog, a Christmas gift for my in-laws. The crew was great and the FC Senior FA was especially pleasant. AA's FC seating is very comfortable for Domestic flights and the seat recline version is a favorite of mine. I had pre-selected my dinner choice on line, it was provided, hot and tasty. Was hoping for a sundae but freshly baked cookies were served. If they can transfer their outstanding level of customer to US Air, they are going to have a mighty wonderful Domestic US carrier.



American Airlines Customer review :  29 December 2013 by Chitre Ameya    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-LAS Return. My wife and I recently made this trip with some friends. The flight out to LAS was on an old livery S80. I was in seat 30D which meant the engines were right next to me and it was some extremely noisy 4 hours. The MD80 economy seat is not the most comfortable. ORD was under considerable snow that day, and the de- icing truck broke down in front of our aircraft which delayed us going out. It was an extremely turbulent flight but the flight deck kept us in the loop the whole time. Flight back to ORD was on an old livery B738. Pushback was a few minutes ahead of schedule and overall a smooth flight until we got to ORD which was under snow again. This time we had a decent enough movie to watch and once again the flight deck was extremely interactive. Standard flight in terms of food and beverage. The FAs were smiling, very welcoming, warm and overall did a great job in taking care of the passengers.



American Airlines Customer review :  29 December 2013 by G Smith    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It is almost laughable that AA is a part of Oneworld when the service standards of AA are not even close to its alliance partners. I flew LAX-NRT yesterday - disinterested and poorly-dressed cabin crew, small and uninspired meals and an entertainment system that could have been considered to be state of the art in 1990. Each time the fasten seat belt was on there were no safety announcements and passengers and crew wandering around the aircraft during turbulence. It was such a pleasure to board a Qantas aircraft for the remainder of my journey.



American Airlines Customer review :  23 December 2013 by Jack Wright    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline continues to live up to their reputation that they have earned for being terrible. I arrived at my connecting flight 10 minutes early only to be greeting by the agent who says "we gave your seat away because you were late", then proceeds to close the door. I was 10 minutes before departure time! I am a Platinum customer! American knew I was coming. Being a customer, much less one with status, means nothing to American.



American Airlines Customer review :  23 December 2013 by Farouk Mogheth    (Czech Republic)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had reservations for San Francisco - Miami and later on Miami - New York La Guardia on my 3 weeks USA tour. The SFO-MIA flight started badly where all passengers were standing in a long line 5am in the morning with no open check in counters and self-check in unresponsive. Some passengers overheard AA staff state that the flight will be delayed, however I saw that all was according to plan on all screens. Ground staff finally came and they denied any delays. Self check in either couldn't read the passport scans or simply loading into oblivion with an error message at the end. AA staff was more concerned only with payment for checked in baggage which for a non US passenger is considered unacceptable. Check in was chaotic to say the least and the First class counter looked even less organized. Only after everyone was checked in the flight jumped from 7am to 8am and in an hour the flight was delayed to 5.30pm! No explanation or apology. Only 1 agent handled the full flight rerouting people with onwards destinations but no interest in assisting any of the passengers who have Miami as their final stop. No apologies, no assistance, no accommodation, no food for a 10 hours delay! The afternoon flight was boarded on time on an ancient B757 that seemed to still have technical problems as we learned from the crew. We stayed on the tarmac for another 90 minutes. Plane old and showing its age with interior from the 80s and an inaudible flickering screen, leg room acceptable. Crew incredibly chatty amongst each other. Non visible cabin presence. Flight from Miami to New York, as well an ageing 737-800. As they again charge for checked in bags, all bring oversized bags onboard causing a less than civilized situation where there is NO space for all the bags, thus delays in checking those bags and taking them out of the cabin. Again no food onboard for a long flight. Will never consider this airline.



American Airlines Customer review :  21 December 2013 by L Stokoe    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Will never fly with this airline again, just dreadful. Manchester to JFK and back, just one film each way, overhead TVs in the aisles not seatback. Poor food, terrible tea, coffee not much better, staff looked worn out and as if they wished they could be anywhere apart from working on those planes. Delayed 2 hours on the way back. Two hours sitting on the plane is no fun. Obviously no contingency plan there then! Next time I'll just fly to Heathrow and fly with Virgin.



American Airlines Customer review :  21 December 2013 by W Chauncey    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown SFO-MIA-Ecuador and back 6 times the past 2 years. Although the staff can seem a little long in the tooth and sometimes just mean, I do appreciate the pilots. They seem to be a cut above the rest of the industry with those 757's.



American Airlines Customer review :  19 December 2013 by Martin White    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having just flown American Airlines for the first time from JFK to London Heathrow, I can honestly say AA are a contender for the worlds worst airline. From the state of the plane to the poor quality of the food, to a laughable 1970's entertainment system all compounded by a disinterested flight crew. As a regular intercontinental traveller used to flying airlines such as Emirates, Singapore, Qatar etc I was truly shocked by how bad AA really are. What made it funny was reading the CEO's editorial in the inflight magazine, his goal of being the worlds best carrier is a long way off.



American Airlines Customer review :  17 December 2013 by Carlos Moreno    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My trip from Toronto to Bogota has not happened yet as the connecting flight from Toronto to Dallas was delayed due to mechanical problems based on what we were told and they did not allow us to board the flight. The AA reps had us wait in front of different counters for more than 5 hours without resolving anything to more than 20 people. In addition, they had to handle the receiving flights. The staff was rude and not friendly at all. I gave up and agreed to have my trip delayed by one day losing one entire day in my vacation plans. I hope today it will be different. I will never use this company for my business trips.



American Airlines Customer review :  17 December 2013 by K Ma    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LAX-LAS-LAX-OGG-LAX-LHR, Nov 28 to Dec 9. I had a 2-week trip to 3 destinations in America all on American Airlines. All 6 flights were punctual and flight attendants on all flights were polite and friendly especially the last 3 flights. The new business class seat in AA's 777-300ER is the most comfortable I've had. Slept very well on both flights between LHR and LAX. I was also satisfied with the unexpected angled flat bed business class seat on LAX-OGG-LAX flights in 767-300. Overall, I was very happy with their service and products. If AA ground staff can also deliver the same good services, then AA will become a true premium full service airline in America.



American Airlines Customer review :  17 December 2013 by J Ashiblie    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I traveled on AA from CDG (767-300) DFW (MD80) Sat 14 Dec and was completely satisfied. AA excel in two areas: 1) The super friendly hospitality of their Cabin Crew and 2) They provide meals that will fill you - their pizza prior to landing is sumptuous and most memorable. Their aircrafts are old and their IFE very ancient. So, if price is a factor (especially when traveling with family), they will deliver satisfaction. The game changer is when their fleet is replaced with the latest in IFE offerings!



American Airlines Customer review :  16 December 2013 by Robert Lanfrank    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To start with, my departing flight to Dallas was canceled due to bad weather. The AA rep couldn't have been less helpful. In addition when she re-routed me the new flights had no first class seats. Therefore I expected a refund to fly coach. They refused because I supposedly got a special rate, which was still more than double of the coach rate, and I was not eligible for a refund. On my flight home the first class section had no TV or movie and had nowhere to plug in my headphones to listen to music. My best advice is to fly United.



American Airlines Customer review :  16 December 2013 by Caleb Rutter    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK (New York) to LAX (Los Angeles). We got at the airport, went straight through security which was extremely easy, then sat at the gate for a while. No delays. We were in seating group 2, which was extremely convenient. We got 2 seats next to each other. They let us use all electronic devices. The only in-flight entertainment was 12 radio stations and a couple of magazines, but it was a great, steady flight. The food was fine. They provided a breakfast sandwich with ham and cheese on a croissant. The staff were friendly and it was one of the best flying experiences I've had.





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