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American Airlines - by N Gladdion
9 May 2007 Customer Trip Rating : 
AA economy from EZE to DFW on 5 May. They got us on board on time just
to have us wait an hour while they fueled and loaded baggage. 20 minute
late arrival into DFW. FAs indifferent to downright rude. The "dinner"
food was essentially inedible: looking around I noticed most people
returned the trays largely untouched. During "breakfast" we asked for
water and were told by the rude FA that they were out. A few minutes
later we noticed full bottles of water on the cart in the far aisle. I
have no idea why the FA would lie to us, but he did. The condition of
the plane was just OK, and the seats typically uncomfortable with
minimum leg room - especially for 12 hours. After arrival at DFW, we
were slowly herded outside the secured area to claim our bags and had to
go back through security again in order to catch our connecting flight
to RNO. This slowed the process down so much that we missed the
connection to RNO and had to wait 2.5 hours for the next connection.
There were no reps from AA to assist/provide info to the many passengers
who had missed their connections. One passenger was told that she would
just have to pass customs/immigration and then find a manned AA gate to
figure out how to make a new connection. In short, the service, food and
transfer were terrible, and plane poor.
American Airlines - by J Garner
8 May 2007 Customer Trip Rating :
I flew AA in April as part of a business trip from Australia to Las
Vegas. It was awful. Despite having booked a business-class ticket two
months in advance, having a pre-allocated seat number, and being an
emerald one world frequent flyer, I somehow managed to get bumped off my
flight. Apparently it was over-booked. As a result, I missed half my
meetings in Las Vegas, making it a largely wasted trip all the way from
Australia. The staff were rude and unhelpful.
American Airlines - by H Sinnott
8 May 2007 Customer Trip Rating :
My boyfriend I just flew from Cancun, Mexico to Vancouver, Canada
(transfering in Dallas) last week. Both flights were terrible. Both
planes were very old and tired and had tiny TV's lining the ceiling. I
think they even played a VHS tape. The drink service was extremely slow,
seats and blankets were dirty, and food was ridiculous. The only food
provided on the flight cost $3-5USD and it was all junk food - potato
chips, cookies, sugar coated trail mix, candy. The whole experience was
bad all together.
American Airlines - by Rod Ringrow
5 May 2007 Customer Trip Rating :
We recently flew from JFK to Bridgetown (BGI) on AA, indifferent service and lousy food for puchase.
It was the nightmare of the return journey via San Juan, the flight from BGI was cancelled, we
missed our onward transatlantic connections, and AA were of little help, refusing to take-over the
bookings I managed to secure on BA, but worst of all, you cannot speak to anyone in the American
Airlines customer service department, only fax or email, how frustrating is that. Our transatlantic
flights were on BA and AF, we have aleady received our miles back for the missed flights on both
airlines, and yet a resounding zero from AA.
American Airlines - by E Niimi
5 May 2007 Customer Trip Rating :
PV-ORD/ORD-PV. I'm astounded at how many comments there are regarding
the age of the planes and the deplorable condition of them, ie.,broken
seats, torn seat pockets, food encrusted trays and grumpy, unfriendly
FA's who sit and read and can't be bothered with the passengers. Is AA
trying to set a record for all of this? On our flight to PV the old
plane from the TWA fleet felt like it was going to fall apart. We
travel world wide and quite frequently, separately, or as a family and
are now flying with my one year old grandson -- yureka, the shoe's on
the other foot! We always purchase a seat for him as well as do
everything we can to make sure he does not cry or cause a fuss the
entire time we are in the air, in deference to our fellow flyers. On
these two flights (as well as two others) FA's were definitely not child
friendly, extraordinarily rude and hostile, challenging the safety
approved seat purchased specifically for this reason. They were not up
to date on the newest models, another ball dropped by AA. I've switched
over to the UA Frequent Flyer program for domestic flights. It's just
not worth the agony incurred to be loyal to the big guys when there's so
little given in the return. The bottom line is we do fly safely but
with much angst.
American Airlines - by S Goodwyn
4 May 2007 Customer Trip Rating : 
I have to fly in first class due to deep vein thrombosis. I've flown
domestic first class on AA about 30 times. That said, outside of the
extra legroom, first class on AA is hardly better than coach. It's
simply not worth the money or miles in most cases. The service stinks.
The flight attendants, I guess, feel that in these days of cost cutting
pleasant, prompt service goes out the window with everything else. AA
food is awful, planes are old and in shameful condition (give it up for
the MD-80) and the inflight entertainment (on 757s anyway) consists of
tired CBS programming. I once complained to AA about its shoddy first
class and received a reply stating that they rated better than other US
carriers. Well, excuse me. Last time I checked, United and Delta
weren't high water marks. I live in DFW and therefore am tied to AA.
And in many ways, I want AA to succeed because it supports the local
economy and has really stuck it out well since 9/11. But if I'm buying
first class (or using hard earned miles), I want good service to go
along with the extra legroom.
American Airlines - by J Hastie
1 May 2007 Customer Trip Rating :
First class from LA to Charlotte. Very average, small cramped seating,
and poor food service. On the way back a different story, much bigger
aircraft, larger seats, good food. Overall, not what was expected for
the first class price tag.
American Airlines - by Gregg Hillier
1 May 2007 Customer Trip Rating :
MIA-Buenos Aires in First Class. What a disaster. This was the worst
service I have ever had on an International flight. Despite being less
than half full in First, the Purser, who was crabby, unkempt, and reeked
of tobacco, couldn't have provided worse service. Our dinner was
basically tossed at us after takeoff, wine was not offered, and then
she vanished for six hours. The gentleman assisting her was equally
worthless - he helped himself to a Bose headset (to avoid hearing the
call button, perhaps) and then sat in the galley and read a book ! I
asked for another bottle of water and the Purser, who did make an
appearance over Bolivia, told me that "We are catered 1 water for each
passenger." If that is true, it is unforgivable that first and business
class passengers, who have spent thousands of dollars and/or miles,
cannot be allotted more than 1 bottle. The late night snacks were never
put out - the Godiva chocolates promised after dinner never materialized
- I could go on and on but thankfully the eight hours came to an end and
I am enjoying Buenos Aires.
American Airlines - by G Manley
1 May 2007 Customer Trip Rating :
LAX-LHR B777. Very shabby, least room I've ever experienced. AA is
a no frills airline with Frills prices! I won't fly with them again if
I ever have a choice.
American Airlines - by W Keeney
22 May 2007 Customer Trip Rating :
SFO-MIA-EZE; returning GIG-GRU-MIA-SFO, all in first. Allow plenty of
extra time in your itinerary if you use AA to/from Latin America: of 8
AA flights to or from EZE or GRU so far this year, I've had two
cancelled, and 5 late -- and not by small amounts, either: typically 1.5
to 2 hours. Some flights leave MIA 11 hours late -- e.g., the next
morning. AA has chronic problems with aircraft availability at MIA
(especially 777s); chronic problems managing passengers at MIA (they let
volunteers deplane when the flight is overbooked, then spend 2 hours
getting the volunteer's checked baggage off the flight, for security
reasons); and chronic problems with both ground loading of freight and
baggage and with ATC at EZE (the Argentine ATC radar is out of service
due to lightning strike in March -- not repaired yet). Put it all
together, and the service is totally unreliable to Argentina. It's
better to Brazil, but this last trip (13 May), we left GIG late account
passengers delayed in the Immigration queue - and AA made no effort to
expedite them through - arrived over GRU approach late; got held because
the Pope was flying; ran low on fuel (limited from GIG to GRU account
landing weight restrictions after a short hop); diverted back to Rio,
where the crew ran out of time to work, and AA cancelled the flight.
Nice hotel where they put us up in Rio, though -- the Sofitel,
Copacabana.
American Airlines - by K Simpson
22 May 2007 Customer Trip Rating : 
LHR-LAX-LHR in Economy. I have flown this route twice before with AA and
numerous other times with other carriers. I have no allegiance with any
airline and tend to go for the cheapest ticket. The flight out of LHR
was non eventful and passed quite quickly. FAs were attentive and of a
cheerful disposition. The food was the usual 'chicken or beef' and I
opted for chicken. It wasnt particularly good and I still wonder why
flight crew are so eager to feed the passengers within an hour of take
off! The entertainment was poor and I found myself watching Ghost! How
long since that was released? A good book passes the time. The return
flight was of the same ilk. It was a full flight and the cabin crew were
perhaps not so cheerful. The meal was again - chicken of beef'! Is there
no chance of someone creating something a little bit different? Again
meal service was quick. I think we had probably only just gone over Las
Vegas. It kind of makes for a long flight when the main event is passed
within an hour and a half. I dozed for about an hour a little later on
but do not recall anyone coming round with water etc during the flight.
The aircraft itself was on the tatty side on the return journey although
the aircraft out to the States was ok. Would I fly American again after
all my moans? Yes, if the price is right. I do not yet have the luxury
of 'turning left' when entering an airplane so I guess I have to grin
and bear it and take measures to entertain, and provide refreshments for
myself and know that the journey will end eventually!
American Airlines - by J Tervonen
15 May 2007 Customer Trip Rating : 
BRU-JFK-BRU in Economy. An old 767 with 2x3x2 seating configuration, but
spacious. Bought tickets with Brussels Airlines knowing that the flights
would be operated by AA. After having seen the previous comments, I did
not expect much and was more than pleasantly surprised. Both flights on
time, uneventful and generally very good. The FAs professional,
especially on the return flight, if not the most service-minded. Food
OK, two choices for the main meal both ways and a warm croissant,
coffee, orange juice breakfast before landing in BRU. Only the before-
JFK-landing junk food box should definitely be replaced by something
else! Alcoholic drinks 5 dollars each. Both planes seemed to be in good
condition, despite their age. No in-seat entertainment system in coach,
but the films shown on the overhead monitors were quite new. A pleasant
experience. Will choose AA again for this route, since I got full points
on my SN Privilège account.
American Airlines - by L Braxton
11 May 2007 Customer Trip Rating :
I live in Dallas, so AA is the carrier I end up having to take most
often. In the last two months, I've flown them four times. Last-minute
"equipment" change means 25% of the flight gets bumped. If your seat
didn't exist on the new plane, you were out of luck. (Made that one,
fortunately.) Weather-related cancellation once we were already at the
gate. Couldn't get a guaranteed seat to our original destination, BWI,
for three days (!) Re-booked to PHI -- but bags still went to BWI, even
though they had never left the ground at DFW. AA refused to move them to
the PHI flight or to deliver them to us at our destination. Had to drive
1.5 hours each way to pick them up ourselves at BWI. Pilot announces
we're arriving early. We then sit on the tarmac waiting for our gate to
open up, for over an hour. But we can see plenty of open AA gates from
where we're sitting! On-time arrival, but no ground crew at DFW. Waited
on tarmac for 45 minutes before someone arrived to help park the plane.
And in general, have you noticed how AA FAs have become much ruder and
brusquer in terms of boarding? They arrive late and then say if people
don't sit down faster, the takeoff will be delayed. I agree, most people
are stupid about boarding, but don't blame your issues on your
customers.
American Airlines - by N Gladdion
9 May 2007 Customer Trip Rating :
AA economy from EZE to DFW on 5 May. They got us on board on time just
to have us wait an hour while they fueled and loaded baggage. 20 minute
late arrival into DFW. FAs indifferent to downright rude. The "dinner"
food was essentially inedible: looking around I noticed most people
returned the trays largely untouched. During "breakfast" we asked for
water and were told by the rude FA that they were out. A few minutes
later we noticed full bottles of water on the cart in the far aisle. I
have no idea why the FA would lie to us, but he did. The condition of
the plane was just OK, and the seats typically uncomfortable with
minimum leg room - especially for 12 hours. After arrival at DFW, we
were slowly herded outside the secured area to claim our bags and had to
go back through security again in order to catch our connecting flight
to RNO. This slowed the process down so much that we missed the
connection to RNO and had to wait 2.5 hours for the next connection.
There were no reps from AA to assist/provide info to the many passengers
who had missed their connections. One passenger was told that she would
just have to pass customs/immigration and then find a manned AA gate to
figure out how to make a new connection. In short, the service, food and
transfer were terrible, and plane poor.
American Airlines - by J Garner
8 May 2007 Customer Trip Rating :
I flew AA in April as part of a business trip from Australia to Las
Vegas. It was awful. Despite having booked a business-class ticket two
months in advance, having a pre-allocated seat number, and being an
emerald one world frequent flyer, I somehow managed to get bumped off my
flight. Apparently it was over-booked. As a result, I missed half my
meetings in Las Vegas, making it a largely wasted trip all the way from
Australia. The staff were rude and unhelpful.
American Airlines - by H Sinnott
8 May 2007 Customer Trip Rating :
My boyfriend I just flew from Cancun, Mexico to Vancouver, Canada
(transfering in Dallas) last week. Both flights were terrible. Both
planes were very old and tired and had tiny TV's lining the ceiling. I
think they even played a VHS tape. The drink service was extremely slow,
seats and blankets were dirty, and food was ridiculous. The only food
provided on the flight cost $3-5USD and it was all junk food - potato
chips, cookies, sugar coated trail mix, candy. The whole experience was
bad all together.
American Airlines - by Rod Ringrow
5 May 2007 Customer Trip Rating :
We recently flew from JFK to Bridgetown (BGI) on AA, indifferent service and lousy food for puchase.
It was the nightmare of the return journey via San Juan, the flight from BGI was cancelled, we
missed our onward transatlantic connections, and AA were of little help, refusing to take-over the
bookings I managed to secure on BA, but worst of all, you cannot speak to anyone in the American
Airlines customer service department, only fax or email, how frustrating is that. Our transatlantic
flights were on BA and AF, we have aleady received our miles back for the missed flights on both
airlines, and yet a resounding zero from AA.
American Airlines - by E Niimi
5 May 2007 Customer Trip Rating :
PV-ORD/ORD-PV. I'm astounded at how many comments there are regarding
the age of the planes and the deplorable condition of them, ie.,broken
seats, torn seat pockets, food encrusted trays and grumpy, unfriendly
FA's who sit and read and can't be bothered with the passengers. Is AA
trying to set a record for all of this? On our flight to PV the old
plane from the TWA fleet felt like it was going to fall apart. We
travel world wide and quite frequently, separately, or as a family and
are now flying with my one year old grandson -- yureka, the shoe's on
the other foot! We always purchase a seat for him as well as do
everything we can to make sure he does not cry or cause a fuss the
entire time we are in the air, in deference to our fellow flyers. On
these two flights (as well as two others) FA's were definitely not child
friendly, extraordinarily rude and hostile, challenging the safety
approved seat purchased specifically for this reason. They were not up
to date on the newest models, another ball dropped by AA. I've switched
over to the UA Frequent Flyer program for domestic flights. It's just
not worth the agony incurred to be loyal to the big guys when there's so
little given in the return. The bottom line is we do fly safely but
with much angst.
American Airlines - by S Goodwyn
4 May 2007 Customer Trip Rating :
I have to fly in first class due to deep vein thrombosis. I've flown
domestic first class on AA about 30 times. That said, outside of the
extra legroom, first class on AA is hardly better than coach. It's
simply not worth the money or miles in most cases. The service stinks.
The flight attendants, I guess, feel that in these days of cost cutting
pleasant, prompt service goes out the window with everything else. AA
food is awful, planes are old and in shameful condition (give it up for
the MD-80) and the inflight entertainment (on 757s anyway) consists of
tired CBS programming. I once complained to AA about its shoddy first
class and received a reply stating that they rated better than other US
carriers. Well, excuse me. Last time I checked, United and Delta
weren't high water marks. I live in DFW and therefore am tied to AA.
And in many ways, I want AA to succeed because it supports the local
economy and has really stuck it out well since 9/11. But if I'm buying
first class (or using hard earned miles), I want good service to go
along with the extra legroom.
American Airlines - by J Hastie
1 May 2007 Customer Trip Rating :
First class from LA to Charlotte. Very average, small cramped seating,
and poor food service. On the way back a different story, much bigger
aircraft, larger seats, good food. Overall, not what was expected for
the first class price tag.
American Airlines - by Gregg Hillier
1 May 2007 Customer Trip Rating :
MIA-Buenos Aires in First Class. What a disaster. This was the worst
service I have ever had on an International flight. Despite being less
than half full in First, the Purser, who was crabby, unkempt, and reeked
of tobacco, couldn't have provided worse service. Our dinner was
basically tossed at us after takeoff, wine was not offered, and then
she vanished for six hours. The gentleman assisting her was equally
worthless - he helped himself to a Bose headset (to avoid hearing the
call button, perhaps) and then sat in the galley and read a book ! I
asked for another bottle of water and the Purser, who did make an
appearance over Bolivia, told me that "We are catered 1 water for each
passenger." If that is true, it is unforgivable that first and business
class passengers, who have spent thousands of dollars and/or miles,
cannot be allotted more than 1 bottle. The late night snacks were never
put out - the Godiva chocolates promised after dinner never materialized
- I could go on and on but thankfully the eight hours came to an end and
I am enjoying Buenos Aires.
American Airlines - by G Manley
1 May 2007 Customer Trip Rating :
LAX-LHR B777. Very shabby, least room I've ever experienced. AA is
a no frills airline with Frills prices! I won't fly with them again if
I ever have a choice.
American Airlines - by Mark Baughman
1 May 2007 Customer Trip Rating :
Return trip DCA-MIA-Turks & Caicos in Business Class. Based on other
reviews I had low expectations, but I must admit these were pretty good
flights. New 737 between DCA and MIA; seats comfortable with power
ports. Only 1 attendant and it seemed like not enough to properly
service cabin in the 2 hour flight. Miami airport is the pits in terms
of making a connection between terminals A&D, and since this is
basically AA's domain, I blame them for the anxiety created by the awful
signage and abysmal appearance, which has not changed significantly in
years even though it always seem to be under renovation. Flights between
Miami and Providenciales on 757, nice crew who were staying on the
island, so all were in a festive mood but remained professional. What is
awful is the food and drink, or lack thereof. That was the case for all
3 legs. Makes me think that for domestic flights up to 3 hours AA is
pretty decent and I'd recommend them but any longer and the skimpy
amenities like food, drink and entertainment start to grate on you.
American Airlines - by Tony Dangerland
1 May 2007 Customer Trip Rating :
LHR-JFK-LHR in Y. Just returned from a short weekend getaway to JFK.
Haven't flown AA trans-atlantic for a while so I was extremely shocked
at how AA has deteriorated. Boarding at LHR was fine and on-board cabin
comfort is what is expected for economy but that's where the good points
end. Cabin crew were not willing to help and don't even think of
getting smile out of them, that must come at a premium! In flight
entertainment was basic. Catering was appalling, besides the fact that
the cabin crew were unsure of what was being served (they couldn't tell
whether it was chicken or pork!), portions were on the small side and
close to being inedible. The 'snack' that was served upon arrival into
JFK was even worse, upon opening up the snack box I was greeted with a
serving of Pringles, a kit kat, some crackers and cheese and some
yoghurt covered fruit snacks. I was shocked, who at AA approves their
meals, surely nutrition should be considered, a persons daily
recommendation of sugars and fats are all consumed by this 'snack'.
Return flight was not much better, overall a less than satisfactory
experience.
American Airlines - by Mark Langa
1 May 2007 Customer Trip Rating :
JFK-MIA and MIA-JFK. JFK was hectic, but made good use of the kiosks.
FA's were friendly for the most part. They made two drink rounds, but
did not offer anything to eat. If you wanted something, you had to ask,
plus you had to pay. On way home, most friendly check in agent I have
experienced. Was able to get a business class seat, which is sold as
coach on short flights on the 767-200. Got a bigger seat, which was
pretty comfortable. Wouldn't want to pay business class rates. Also
got a bigger blanket, and pillow. I don't know why, considering that it
still was coach. Same service as the way down. Over all, a pretty good
experience.
American Airlines - by F Theobalds
28 April 2007 Customer Trip Rating :
LHR-ORD : my 13 transatlantic economy flight with AA is the last 6
months and undoubtedly the worst. Usual recurring issues; terrible food,
no complimentary alcohol, poor service, disinterested staff and worn out
seats. This last flight the in-flight entertainment was unwatchable due
to the terrible selection of programmes and I was seated next to the
toilets that smelt for the entire 8 hr flight. A truly memorably awful
flight. Positives are their economy seats legroom, flight schedule,
price and generally quiet flights (I wonder why?). After my last
experience I have vowed to not be a sucker to airline loyalty programs
on my next journey.
American Airlines - by S Srinivasan
28 April 2007 Customer Trip Rating :
ORD-DFW in Economy. Flight departed ORD and arrived at DFW on time.
Only drinks were offered free - I can't comment on the pay-per-meal as I
passed on it. The flight attendant was friendly on this flight,
completed the drink service efficiently, and came by with another round
about 30 minutes later. She also gave us the whole can without us
having to ask, which I appreciated. You never know what you're going to
get on American as far as FAs - sometimes they're friendly, sometimes
not, but we got the lucky draw on this flight. Seat pitch and comfort
were average for a 2 hour flight. My main complaint was the condition
of the plane. We were flying on an ancient Super 80, and the plane's
age truly showed. My wife's seatback pocket was torn off, and some of
the ceiling panels were obviously loose. I had connected from a
business class flight from DEL, and so had Priority tags on my bags.
What a pleasure to find them already waiting for us in front of the
carousel by the time we walked out to baggage claim. Overall, this
would have been a 4 star flight, but I have to knock it down to 3 due to
the condition of the equipment. AA is upgrading their domestic fleet to
B737s soon, which is badly needed.
American Airlines - by Pierre Leblache
26 April 2007 Customer Trip Rating :
Paris – New York in Business Class, first time with the new seats which
are not good. They are the same shell as Lufthansa, but so much
downgraded by AA in order to squeeze in an extra row of seats that they
lose their main advantage (flat / horizontal). Thus American Airlines
finds itself barely starting to install an already uncompetitive product
in comparison to British, Virgin, and most European airlines, presumably
for many years. On another point which clearly confirms AA’s complete
lack of regard for its passengers in general and its premium class
passengers in particular, the airline has been stuck with a catering
strike at CDG sinc December and has been providing unadvertised
downgraded catering on its CDG/USA flights (brought on board from
America) for 4 months. How and why it has not solved the problem during
all that time when the strike does not seem any more to affect other
airlines out of CDG is a clear illustration of their incompetence.
American Airlines - by D Wood
24 April 2007 Customer Trip Rating :
LHR-MIA-LHR fairly old 777 with the ghastly 2-5-2 layout so we was stuck
in the middle of a 5. What is it with American Airlines FA's - the ones
working our side of the plane were the rudest and I have ever
encountered! Once the meal was out they cleared up the trays and that
was the last we saw of them.
American Airlines - by Jeff Body
24 April 2007 Customer Trip Rating :
LHR via LAX to Maui with family of 9 - my wife and I being in business
class, and First LAX to Maui. Overall the experience in both classes was
not good - grumpy flight attendants and shabby aircraft. The first on
the 757 on the outward leg was very poor and a comment by a fellow
passenger, "as the worst First class he had been in " I could fully
endorse. The return leg was better although still behind competition.
The so called business class lounge at LAX qualifies as poor at best.
Upon checking in I was offered a cocktail voucher which I said we did
not need only a soft drink, however when waiting at the bar for two
waters (a long time) I was told a $2 charge was required. When
questioning this, I was told to get vouchers from downstairs. The lady
downstairs told us, I aked you if you wanted a cocktail and you said NO.
I gave up, will not use AA again if I can help it and certainly not the
lounge in LAX which has to be the worst for service I have ever
experienced.
American Airlines - by Douglas Weir
24 April 2007 Customer Trip Rating :
London-Chicago-St.Louis return in economy. On time journeys in both directions. Leg room in economy and low fares are still the best reasons to
fly with American. The food on the outward journey was truely awful but was OK on the return trip.
Service from the flight attendants was good, and certainly better than on recent trips with Virgin.
All in all nothing special but little to grumble about.
American Airlines - by G Davis
20 April 2007 Customer Trip Rating :
NRT-LAX, business class. Oldish 777 with seats that don't recline very
far. FA's a little grumpy on this flight. Asked for a bottle of water
and told that they only had one per passenger (in business class on a 10
hour flight!), and that I could only have one if I had not received one
previously. Other small annoyances included having to ask FA's several
times for drink refills and IFE volume that was either on and loud or
off. Lounge in LAX, while waiting for connection to DEN, leave lots to
be desired. They don't even have free internet wireless, while the
lounge in NRT does. I waited for 5 minutes for someone to show up at
the bar for my "complementary" drink, and when they did show up they
ignored me and began stocking shelves. I gave up and went out to the
terminal. Became an AA elite member with this trip, but am not thinking
that I am going to enjoy the experience.
American Airlines - by Ken Steel
20 April 2007 Customer Trip Rating :
I recently read AA wants to speed up its fleet renewal; replacing its
MD80s with B737s. All I can say after my last trip (AUS/LAX/AUS) is
that it won't happen soon enough. Both a/c on my trip were decrepit and
just downright filthy. The seat cushions were stained and the tray
tables coated with food debris. I wanted to take a shower afterwards.
This maybe a case of being "penny wise and pound foolish"; skimp on the
housekeeping budget and eventually you spend big bucks to correct the
neglect.
American Airlines - by O Cartledge
20 April 2007 Customer Trip Rating :
London - Miami - Tulsa - London in economy. Transatlantic flights fine
on 777 although ended up in the middle of the 5 seats. Food pretty awful
but standard AA fare. Internal flights on 737 and Super 80. Again fine.
All in all, exactly what you expect with American - a safe flight but
with absolutely no frills.
American Airlines - by Frank Schreiber
15 April 2007 Customer Trip Rating :
I just returned with my wife and 2 of my 4 kids from a trip to Chalotte.
The legs from Panama to Miami and return on a 757 and as mentioned
before and by many other passengers this airplanes are really worn down.
I upgraded my wife and younger son to business and stayed in economy
with my daughter. I have come to the conclusion that no matter which US
airline you travel in, economy is a massive air public transportation
so one should not expect much. Ordered red wine and the stewardess
charged me $5.00 which is ok, but then she brought me a cup with wine
from business (absolutely a much better wine) but money most probably
was kept in her pocket. Miami Charlotte legs on an embraer 140 and I do
have to say that for trips longer than 1 hour this airplanes shouldn't
be used as space is cramped and service is nonexistent (besides the can
of soda with ice). No water on toilet only some wet towels to clean
hands. Douglas airport is small and service by ground AA staff a mess.
Waited in line for 15 minutes, then placed in exit rows with children
and had to be moved around which was no problem as airplane was not
full. My only question is why do they do things wrong from the
beginning?
American Airlines - by S Bonn
15 April 2007 Customer Trip Rating :
Just flown to and from LAS - outward via ORD, return via LAX. Decrepit
planes. My husband's seat light went off, the remote didn't work on the
return trip and the flight attendants couldn't care less. The food on
both outward and return flights was abysmal.
American Airlines - by Kate Evans
15 April 2007 Customer Trip Rating :
RDU-LGW-FRA-ORD-RDU. flight to LGW nice. AA uses 777 from Raleigh to
LGW. IFE excellent, food edible and staff pleasant. Return from FRA 767
boarded and took off on time, food barely edible and no seat back ife.
Staff on return was rather ancient but efficient in their duties.
American Airlines - by Bill Christopher
15 April 2007 Customer Trip Rating :
LAX-DFW-CLT, flew to Dallas out of LAX on a 757, changed to an MD-82 on
the final leg to Charlotte. Decent enough airline, nothing spectacular.
Bags of snacks available to grab on our way down the jetway from DFW to
LAX. I'm used to the cattle call of Southwest. Flew an MD-82 on both
the CLT-DFW and DFW-LAX routes. DFW-LAX is a two and a half hour trip,
and the MD-82 was starting to feel a little cramped toward the end of
the flight (those planes, at best, are a step up from the Canadair
regional jets in size).
American Airlines - by B Temkin
12 April 2007 Customer Trip Rating :
JFK-CDG-JFK. Very full and very old/worn 767s on both legs. Check in
and boarding in both directions were handled efficiently and quickly.
The planes are in very poor condition - worn seats, used and smelly
towels, etc. IFE is the very old kind - mini-televisions with poor
sound. The food - luckily it was minimal, as the quality was horrible.
The catering out of Paris was slightly better, but we got some tiny
"snack box" at the end filled with US junk food. They've cut back so
much that there weren't any flight sickness bags, which was unfortunate
since my niece actually got sick the final 1/2 hour. I had to scramble
around to find anything she could use. Staff weren't particularly
helpful or sympathetic.
American Airlines - by Alan Lyall
10 April 2007 Customer Trip Rating :
American has become the "disposable" airline. I recently flew SCL-MIA-
BOS and YYZ-DFW-SCL both using 767 equipment on the intercontinental
legs. The economy cabin seats recline very little and the cabin has a
dated feel. The meal quality and presentation are poor and when they
collect your tray all its contents get thrown into a trash bag and the
empty tray stacked. IFE is overhead screens and programming is poor. My
connecting flight MIA to BOS showed the same CBS eye on American program
we were shown from SCL to MIA. The crew were OK. Additionally they
charge US$ 5 for any alcoholic drink. My biggest shock was on the
domestic sectors where you have to purchase a snack. They no longer sell
the snack boxes. It is now a tube of Stax chips by Lays, a bag of M&M's
or some sort of nut and fruit mix. You can also buy a bottle of water
for US$ 2!
American Airlines - by Harry Albright
10 April 2007 Customer Trip Rating :
LHR-JFK-LHR in economy. Last minute trip and got an excellent fare,
fully £300 less than the competition. Check-in was chaotic at LHR. Was
there fully 2 hours before the flight and they were already calling
people out of the queue for my flight and admonishing us for being late!
On the plus side, I got the seat I had reserved on-line. On board, good
legroom and seatback TVs. Had an aisle seat on the way out. AA's 777s
have a 2-5-2 layout, and I do feel sorry for people stuck in the middle
of 5. Decent IFE with seatback TVs, although not AVOD. Food is not great
(and there is a charge for alcohol). Breakfast on the departing flight
was OK, a cheese omelet with mushrooms and potatoes, with a fruit plate
and a warm croissant, and a box of junk food. The snack before landing
was abysmal. Another box full of junk food. The flight attendants don't
come through with drinks (although they do answer bells) but snacks and
drinks are set out in the rear galley. Flights departed and arrived on
time. On the return, I missed my connection due to a late American Eagle
flight (weather-related so not AA's fault). Excellent service at JFK. I
had already been transferred on to a later flight (as had my bags). The
gate agent was even able to find me an aisle seat on a very full flight.
We waited 15 minutes for late connecting passengers and landed about 30
minutes late. Food if anything even worse. Dinner was beef stew or
chicken and rice with a salad and cookies. Very small portions and not
appetising. Breakfast was a croissant with margarine and jam - that's
it! Bring your own food. Generally impressed, except for the food,
especially for the price. I still find that Continental offers a better
overall service though, especially on the domestic connections.
American Airlines - by Paula Loguda
10 April 2007 Customer Trip Rating :
LAX-EWR. Our seats had peanuts & wrappers, the table had coffee stains
and the drink tray was also dirty. Used hot towels to remove some of
this - AA could improve their product by some attention to cleaning.
Generous menu of warmed nuts with beverage, app, beef tenderloin &
sundae was all served in less than an hour. Male FA spent rest of flight
reading a magazine. Again, not impressive Transcontinetal flight.
American Airlines - by John Fairclough
10 April 2007 Customer Trip Rating :
LHR-LAX in Economy. When I booked, all the airlines on the route were
offering much the same fare, except UA who were a lot dearer for some
reason. I plumped for AA as they use the 777 which means my wife and I
can have just 2 seats together unlike BA or VS 747 which is 3-4-3.After
the usual security nightmare at LHR T3,we were not in the mood for any
hassles, and,to be fair they found us 2 seats together. The plane was a
little tired, to say the least, with scruffy seats and carpets, non-
functioning earphones and barely clean toilets. The food was OK, but
served at times to suit the FA's rather than the customer. Despite
promises of snack availability outside these times, they were notable by
their absence. The $5 charge for a beer etc seems niggardly, but they
are a US carrier. Enough said. The return (one hour late) was little
better quality wise, but did have the redeeming feature of being only
half full, so we were able to get 2 seats each and spread out. Just a
word about the FA's. In the main I try to avoid US carriers, as I've
found the FA's surly and rude. AA's seem to be determined to take this
distinction to new lows. What is it with these people? Is there a school
in Chicago or wherever that teaches them to be abrupt, non-smiling, and
unco-operative? All in all not a very good experience with AA. We will
be travelling to LAX quite a bit in the future for family reasons, and
with at least 7 other, similarly timed and priced options, I don't think
we'll be troubling AA again any time soon.
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