American Airlines review - by Dan Ross

16 December 2007  Customer Trip Rating :

LHR-LAX-LAS-LAX-LHR - Economy. LHR-LAX. Checking at T3 at Heathrow was a breeze. Flight boarded late. Plane clean, but blanket had a yoghurt stain on it. The pillow also had been used with the blanket as it had red fur on it. Lunch ok, but very small portions. Mid way through the flight there was a snack and beverage run. The snack was cheese biscuits and a chocolate. The pre landing snack was a pizza, but was so hot it melted my cheap plastic fork! The crew were indifferent. Hard to get a smile out of them. T4 at LAX was nice. We rushed through immigration to make our connecting AE flight (1hr 50min connecting time, cut down to 1hr by the time we landed). Had to collect bags and re scan them for the transfer. Shuttle bus to AE terminal. LAX-LAS American Eagle. Flight delayed about an hour. Surely they would have known that when we arrived so we didn't need to rush so much. Short flight with 1 crew doing a drinks run. She'd done 6 flights that day and still smiling! Plane a bit tatty. Arrived at LAS and 1 bag was missing. The bag that arrived had been opened by the TSA. Baggage Service staff efficient and friendly and said it would probably come on the first flight the next day (this was the last AA flight) or an another carrier. It was at the hotel first thing the next day and hadn't been opened by the TSA. LAS-LAX. Fun check in staff at LAS. Bit confusing how you check in at the kiosks and then wait for your name to be called to drop your bags! Left bags with screener and wondered if we'd see them again. Security at LAS took 30 mins to get through. Full flight. Beverage run only. Crew and plane ok for such a short flight. LAX-LHR. Joined the "manual" check in desk queue that moved ever so slowly. Then told by a queue guard that we can use the kiosk. Checked in 5 mins after that! Security took about 10 mins to clear into T4. Nice terminal, could do with a few more shops though! Food on onboard this time was poor. Crew slightly more pleasant. Breakfast not very substantial. All bags arrived. Including the extra one with all the additional shopping. Entertainment on the international sectors was fine, but roll on AVOD. I really hate finishing a movie then having to wait 20 mins for the next batch to begin. Also everyone gets up to go to the loo at the same time! The free earphones supplied are poor. Had to turn them up full to hear. Bought a set of Bose (£100 cheaper than in the UK!) and what a difference. I'm surprised that there weren't more beverage runs. On similar length flights I've done to Australia via Asia, the crew there are passing through the cabin every couple of hours with water or juice. Also, most of these carriers have a snack bar set up in the galley between meals. Here, there were the left over bread rolls (in packaging) from the main meal and on the last leg, the packaged cookies. There was also some juice and water bottles. If I hadn't gone to the loo, I wouldn't have known about them! Also, there are no amenity kits handed out (socks, earplugs, eyeshades, toothbrush, etc). Seats were fine, but be warned if you are on the outer seats 3 or 4 rows from back. The plane body narrows and you are on an angle to the rest of the plane. Only noticed it on the ground and not while flying. 2-5-2 seating config. I booked my seats 4 months out and for mid week flights nearly all the window seats had gone. Would I fly them again? Price, destination, and frequent flyer points will answer that!

American Airlines review - by

16 December 2007  Customer Trip Rating :

ORD-LHR Economy. I chose AA because it has best seats. AA food mediocre, flight crew a bit hurried but cheerful.

American Airlines review - by Andrew Lynn

12 December 2007  Customer Trip Rating :

JFK-STT by way of SJU. Why did I book AA? Check-in at JFK was painless, although I stood in security for over and hour (no fault of AA). Flew on A300 coach. One beverage run with the only option of food at a cost of $5 which sucked. After that, never saw the FA's again until our initial descent into San Juan. My seat wouldn't recline. Got into SJU where to no surprise, my American Eagle flight was delayed. Sat in the AE corridor for over 3 hours before the flight was finally moved to an ATR that had recently came out of maintenance. We were all rushed on the plane to only find out that one of the pilots had timed out so we were deplaned and taken back to the terminal. OK, so this whole time, they didn't know that the guy would be illegal shortly? One hour later, the plane from SXM came in and we finally got on and took our short 22 minute flight to St. Thomas.

American Airlines review - by E Niimi

9 December 2007  Customer Trip Rating :

ORD-LHR return - Upgrade to Business - I enjoyed the flights on AA for the first time in a very long while, although whoever designed the new shell type seats in Business Class must have had a non-human in mind. Although roomy, there is no way to get comfortable in that seat, sleeping or awake. FA's were pleasant, polite and provided excellent service with decent food and plenty of libation. They did drop the ball on the initial arrival at HTW where a wheel chair should have been waiting. Sent me on the shuttle to the terminal saying there would be someone to meet me, but merely a ploy to get me off their hands. It's still every man for himself with AA!

American Airlines review - by V Shah

7 December 2007  Customer Trip Rating :

LHR-ORD-DFW and back in Economy. After this experience, I'm surprised anyone would want to fly AA on a transatlantic sector. I travelled on their 777 service - seat config is horrid at 2x5x2. Feel sorry for the person stuck in the middle of 5 seats. Why AA adopted this config is hard to imagine as it makes the cabin feel smaller than a comparable 3x3x3. Food was terrible and what made it worse was the $5 charge of alcoholic drinks. The only saving grace was the pizza snack just prior to landing which was ok, but after spending nearly 6hrs without any food or water, I suppose anything tastes nice. AA markets the LHR-ORD-DFW as a continuous service. All passengers travelling to DFW missed their connection due to lengthy queues in immigration. Return flight just as bad, in fact worse. Service on ORD-LHR was very poor.

American Airlines review - by J Johnson

4 December 2007  Customer Trip Rating :

PHX-DFW-LGW roundtrip economy class. S80 from PHX-DFW are getting a bit old and worn. Seats are real uncomfortable, but for a 2 hour long flight it gets you by. Complimentary soft drink on the domestic legs, but no snacks. DFW-LGW both directions on 777's. Seating configuration 2x5x2. Myself and my traveling companion booked the double seat and had a pretty comfortable flight. IFE pretty good. The food in both directions was horrible. I strongly recommend eating before getting on the flight. USD $5 for alcohol so no free drinks here. Overall a pretty good experience, but you can find better comforts with other airlines. I would only recommend them if the price is right & if flying on the 777's.

American Airlines review - by Kenneth Mackie

4 December 2007  Customer Trip Rating :

LHR-JFK-EZE Round Trip. Unusual routing perhaps but cheapest ticket going with short notice. Having read a lot of the comments on here I was curious to see what American would be like not having used them for over 5 years. All flights were full and on 2 occassions oversold and scouting for people to change plans. LHR-JFK round trips were on 777's, comfortable enough and with good leg room, although their International Flagship meal service is laughable. They charge for drinks, although their Shiraz was not bad. There was no drinks service during the flight or passing through the aisles aside from the 2 meal runs. JFK-EZE round trips on tired 767s. " Fasten Seat belt whilst seated" stitched into the seating makes the aircraft looks even older than it was. Again meal service barely adequate, and IFE was hopeless. All flights on time and a generous baggage allowance of 46kg from the UK was very useful and were plus points. Crew were so so, neither one way or the other on all flights, but overall impression was of tired and old aircraft and inflight service paired back to the very minimum - but you get what you pay for .

American Airlines review - by Patrick Monahan

26 November 2007  Customer Trip Rating :

I was misfortunate to have used American Airlines in the sense that I was travelling from Dublin to Buenos Aires and would have been wiser to have used Iberia, (it would have been half the cost and more importantly half the time). I had a wonderful start to the flight from Dublin to JFK with Aer Lingus. However on arrival in JFK I found myself having to recheck in my luggage, that had already been checked through by Aer Lingus to Buenos Aires! (I'm aware that one has to claim ones luggage when one lands in the States and I actually approve of this. But then its usually conveyed to your next flight. Not so for me! Therein commenced my problems with American Airlines. Three people found themselves in my situation and we went to the AAdvantage Desk to recheck our luggage for the flight to Buenos Aires. One hour and thirty five minutes later I got my luggage checked in. And I was the first in that queue! There was an "attitude problem" with the ground staff which they inflicted on us. Like other passenger comments and experiences with AA and FA's I too, experienced all of that on the outward leg of the trip. The food was diabolical - and this was a longhaul flight! They should be highly embarrassed. On thereturn fight, compliments this time to the FA's and at least the aircraft was newer and cleaner. All in all, I arrived back exhausted and then had a 13 hour wait for my flight to Dublin. I threw my AAdvantage Gold card into a bin. I would not even award them 1 Star.

American Airlines review - by Al Cutler

21 November 2007  Customer Trip Rating :

MSY. American has eliminated Premium (Gold/Plat/ExPlat) check-in service at MSY. Bad move; premium passengers not amused. Any one else experience this?

American Airlines review - by David Starr

19 November 2007  Customer Trip Rating :

LHR/JFK/LHR return economy class. Check-in boarding etc.. speedy and efficient with no problems. I found the seating quite comfrortable for economy with average leg room. Meals pretty average food with quite fast and efficient service - but no water or juice runs during flight. Alcoholic drinks were charged - this seems to be common practice with most US airlines. As the fare was much cheaper than other carriers couldn't really complain about paying for a drink. All in all pretty average flight and service but good value for the price I paid.

American Airlines review - by Bill Atkins

19 November 2007  Customer Trip Rating :

BDA-MIA First Class - very snippy crew. Pathetic breakfast of cereal - were informed that catering in Bermuda is too expensive for American, so they only serve what they can carry in from Miami. All in all a totally forgettable experience.

American Airlines review - by Matt Battersby

14 November 2007  Customer Trip Rating :

London Stansted - JFK return in Economy. Flights full/overbooked both ways. Check in at Stansted very slow. Over an hour in line leaving little time after security checks. Old 767 - tired seats, no seatback entertainment etc but legroom good and food ok. Arrival at JFK into new terminal - 1hr 30 queue for immigration. Lots of space and lots of empty booths. Return Terminal 8 - checkin and security superb - 5mins curbside to airside. Super efficient until flight delayed 2 hours due to baggage belts breaking (this is a brand new terminal). Things then went further downhill. In our seats headphones/overhead lights all broken and could not be fixed so no IFE/reading on 7 hr flight. The fact all stewardesses would have got parts in the Golden Girls didn't help with service. Wife ordered veggie meal which was delivered to the wrong seat and then there were no others on board so she had to go without. Beer offered as apology frozen solid. Believe in the motto you pay what you get and for £230 I'd probably give them a 2nd go and hope for better luck next time.

American Airlines review - by Peter Harrison

12 November 2007  Customer Trip Rating :

HNL-SFO-JFK. On a 5 hour flight from HNL to SFO only 1 soft drink was offered by the surly cabin crew throughout the entire journey with the opportunity to purchase only 1 variety of sandwich at a cost of $5.00. An equally long flight from SFO to JFK was subject to a 2.5 hour delay. The cabin crew on this occasion did offer more soft drinks but anyone sat in the rear of “coach” class had a hungry journey as all food had been sold long before the trolley had reached them. With such a delay there is no excuse for the aircraft not being properly provisioned. It also didn’t help that American’s planes looked and felt worn out and that the "past their sell by date" cabin crew failed to display any genuine customer care. Fellow travellers were all of the same opinion. Whilst this standard of service might be acceptable for short duration flights of 1 or 2 hours it certainly is not what passengers need on long flights.

American Airlines review - by H Large

12 November 2007  Customer Trip Rating :

London to Miami. Considering this was a 9 hour flight was shocked to find a small 757. Plane was tatty and dirty, only 1 film for the whole flight - and that was a childrens cartoon. On our return requested a window seat, this was rejected despite us checking in 5 hours before departure, apparently all window seats were taken, only whilst flying we found out this was a lie when talking to passengers in window seats, who hadn't pre-booked them and had checked in after us. Only 1 film again on return flight - another cartoon. Wrote to AA to complain, they never responded, won't be flying with them again, thoroughly disgusted. Virgin and BA are in a different stratosphere to AA regarding service and will be sticking to those in future.

American Airlines review - by Vince Tong

12 November 2007  Customer Trip Rating :

YYZ-LGA Economy: I was shocked at how dirty and old AA's planes are. The flight attendants acted as if they were doing you a favour by being there. At one point one of the flight attendants came on the PA to tell us that the only reason the flight will be delayed is because we the passengers were taking too long to board the plane. The seat in front of the passenger in front of me was broken, being held up by wrapping the seat belt behind the seat to prevent it from reclining. On the positive side, the ground staff at LGA were helpful, even getting me on an earlier flight so I didn't have to wait at the airport.

American Airlines review - by Gregg Hillier

12 November 2007  Customer Trip Rating :

TUL-PDX in First. Connected thru ORD on the outbound and DFW on the return. All flights on MD-80's but only one of the four on ancient former TWA aircraft. Lunch on TUL-ORD flight was choice of BBQ sandwich or pizza. ORD-PDX is way too long for an MD-80. Despite the fact that the flight was oversold (and always seems to be) AA is cancelling this route in December 2007. Dinner service was pasta or short ribs - both mediocre but ice cream for dessert was good. FA worked hard to make sure drinks were full all the way to PDX. Return PDX-DFW on ancient, noisy former TWA MD-80 but only 30% full. Decent meals and service - no more no less. DFW-TUL had a wisecracking FA that kept everyone laughing and the drinks full. Not my best or worst trip on AA but they should upgrade the meals for First.

American Airlines review - by Ron Miller

12 November 2007  Customer Trip Rating :

LHR-STL via ORD in 1st Class. Check in at Park Avenue at LHR is a delight - no lines or wait. The Flagship Lounge is no great shakes - small and cramped, badly in need of a rehab. A newly refurbished B777 with Flagship Suite configuration - new VOD service was great, a large choice of programs/films - on demand. The main meal was good, not great, and the snack was the pizza that used to be served in coach. Flight attendants (with the exception of the purser) were friendly in only the way American Airlines flights attendants can be - vaguely aloof and condescending. It's as if they're saying "What are all you people doing here!" Arrival at ORD uneventful and the bag tagged with the Premium sticker actually came off the carousel near the beginning of the queue. The bag was re-checked to STL and arrived a day later (how can they get it from London to Chicago but not Chicago to St. Louis??) ORD – STL in one of their antique MD80’s – badly in need of replacement.

American Airlines review - by G Gaggioli

12 November 2007  Customer Trip Rating :

Y Class ZRH-DFW-SEA/LAX-JFK-ZRH. ZRH-DFW on 763, first row in economy cabin. Nice legroom and plenty of food. Baggage took ages to arrive since the ramp was closed due to thunderstorms, therefore we missed the connection to SEA. AA quickly reaccomodated us on the following flight (757, full). This flight was uneventful and only drinks offered. LAX-JFK, again beverages only are served on domestic flights. JFK-ZRH very pleasant flight with again plenty of food. JFK-based crew not as nice as the DFW-based crew of the outbound trip. All in all a very good experience with AA and high value for money.

American Airlines review - by F Schreiber

9 November 2007  Customer Trip Rating :

Panama-Charlotte-Panama via Miami. International legs on an Airbus A300 which is really showing its age, toilets the worst I've seen. Outgoing leg upgraded to business service good and food ok. On return leg economy, legroom very limited, flight attendant very cranky. As usual, no food, only one round of drinks and the usual peanuts. Miami-Charlotte-Miami on an Embraer ERJ140, for a 2 hour flight this is less than confortable. Toilets with no running water, no soap to wash hands.

American Airlines review - by S Brown

9 November 2007  Customer Trip Rating :

MAD-MIA-DFW-SAN Business class. MAD-MIA was on new reconfigured seats. We were awake for the entire flight, but did utilize the reclining features of the seat. I am 5 3' and my husband is 5 11' and we both were comfortable. The flight attendants were fantastic, food was good - not excellent, but there was plenty of it. Overall, I was very pleased with the international part of the trip. The other domestic business class portions of the trip were marginal in old planes and average food.

American Airlines review - by Richard Brown

7 November 2007  Customer Trip Rating :

Vegas to JFK First Class, followed by connecting flight to Bermuda. Same seat (3B)and indeed same plane, magically converts from First Class to Business Class for International leg. Flight to JFK good, though old tired 757 with seats barely adequate for 5 hour leg. Fun started at JFK when having boarded plane for scheduled departure, AA were then unable to find a co-pilot(lost apparently between Newark and JFK) and after two hours informed us that the plane would not leave unti 7.30am the following morning. It took a further two hours to retrieve luggage and to book us into a Marriot Hotel on Long Isand. AA ground staff at JFK were shambolic. Got there at 10.30pm, only to have to rise again at 3.30am for morning flight, which eventually left at 8.30am. Ok breakfast and crew sort of apologetic, but overall not a good way to end one's holiday and well short of experiences provided by other Oneworld airlines.

American Airlines review - by T Ortlieb

6 November 2007  Customer Trip Rating :

SEA to DFW to SAT, economy class with my wife and 4 month old. We hadn't flown AA in a few years, so we weren't prepared for how much it's gone downhill. Apparently they've decided to lower the quality of service to compete with lower cost airlines, so no in-flight entertainment (no monitors at all for the 4 hour flight from SEA to DFW), and no snack except a cookie for $3 or sandwich for $5. They also have changed the pre-board policy for families with children, no more of that either. The attitudes of the FA's were bad, with one being downright horrible. I worked for AA in the early 90's when they prided themselves on being the best airline in the US. How the mighty have fallen.

American Airlines review - by Gregg Hillier

3 November 2007  Customer Trip Rating :

TUL-ORD-LAX-KONA and return KONA-LAX-DFW-TUL. All flights In First on 75k award. Since this was travel on an award ticket I try not to be too critical but AA's service to Hawaii is not up to par. The mainland flights, TUL-ORD and LAX-DFW on MD80's, LAX-KOA on a 757, and ORD-LAX on a 767 with the new seats. TUL-ORD was delayed by ATC or 30 min but had a decent salmon lunch and excellent service by the FA in first. ORD-LAX delayed 1 hour because of a missing latch for defibrilator (?) but once under way the snack of BBQ sandwich was OK and the new Biz seats were fine for sitting but not for sleeping. LAX-KONA on 757 was disappointing in each direction. Outbound plane was very hot and dirty inside. Meal was from new Hawaiian menu but the chicken teriyaki was tasteless and portion too small. FA's disappeared for the last 2.5 hours of the flight. Return to LAX, which leaves at 11:15pm listed as a "Snack" flight but we were served Ramen noodles in a salty broth! Stale packaged cookie and 3 crackers came with this fiasco - which also has an orchid on the tray. FA's must have felt bad as they continually refilled drinks and offered packaged snacks. LAX-DFW a great flight - good omlette and potato breakfast and TUL-DFW is a 30 minute quickie. Have flown United, Delta, and Hawaiian from LAX to Hawaii and they blow AA out of the water. AA should reconfigure First for Hawaii travel on these 757's and upgrade the menu.

American Airlines review - by S Akanda

3 November 2007  Customer Trip Rating :

BOS-CDG and LHR-BOS. Both flights on time. The first flight was on an old B-767-300. Service and seats good, but the plane is old and should be replaced. B-777-200 flight on the return leg was pleasant however. The entertainment system was good, seats and leg pitch satisfactory, and food awesome!

American Airlines review - by Kevan Langley

1 November 2007  Customer Trip Rating :

MAN-BOS-MIA coach. I was surprised with AA use of older 757's for this long distance route. The flight attendants did their best under embarrassing circumstances, though as a OneWorld partner you would expect AA to at least try to operate more modern aircraft with suitable onboard facilities and entertainment. Needless to say that I will be avoiding airlines who use this type of aircraft on this route in the future.

American Airlines review - by Ron Miller

29 October 2007  Customer Trip Rating :

STL-ORD-LHR in First. The domestic portion was the usual AA fare: unsmiling crew and a cookie. The MD80s, and I've said this before, are way past their sell by dates. Late departure due to ground crew finding a "dent" on the wing and having to log the damage. The international portion of the flight was actually quite comfortable once one figures out how to manipulate the Flagship Suite seat - much better than the old flat bed international seat on AA. The seats have seen better days and were a bit shabby looking but everything worked. The service was attentive as there were only 7 passengers in the cabin. The amenities kit was a blue plastic bag inside a clear plastic bag which contained toothpaste and brush, socks, earplugs, and eyeshades - like what you used to get twenty years ago in coach. The food was OK - not what one would expect in the first class compartment of an international airline but more like what one would receive on a second class domestic airline on a two hour flight. Oh, how the mighty have fallen!

American Airlines review - by J Kemp

26 October 2007  Customer Trip Rating :

ORD to BOS. As I live in Europe, avoiding US airlines is pretty easy, except for domestic travel in the US of course. Actually, if you don't set your standards too high, AA won't disappoint. It's like a discount airline with a frill or two. The cabin staff really couldn't be bothered (but no expectations they would be otherwise), cabin interior was shabby (but no expectations that it would be smart), and the snack (I was in F) had the merit of existing at all (again, no expectations!). So, as long as the passenger has little to no expectations above and beyond getting from point A to point B safely, AA should do the trick!

American Airlines review - by Bill Atkins

26 October 2007  Customer Trip Rating :

PHL-ORD and ORD-SFO. Flights like night and day. First was standard US carrier service (or lack of) - First Class food offering was nuts and a cookie. One flight attendant spent the entire flight seated. Announcements done in truncated sentences which we unintelligible. Second sector was predominantly male crew who delivered service with a smile the way it should (and used to) be. 767 had new business seats for transatlantic services, but unbelievably there is no in-seat video - hard to imagine these days. Seat is new, but is what European and Asian carriers have already tried and found unacceptable - the slide-down type which feels very cramped in the American layout.

American Airlines review - by Donald Purviance

26 October 2007  Customer Trip Rating :

MIA-DFW-IND return First Class. All 4 flights more or less on time. 3 of 4 flights all featured meal service, acceptable with smiling FA's, plenty of drinks and edible food. DFW-IND was snack only. Planes reasonably clean, comfortable but some of AA's fleet is in need of replacement. MD80's on DFW- IND sectors need to be scrapped, one was over 17 years old. Used Admirals clubs throughout as I am BA Silver, no problems to report. One overall complaint would be the "Platinum" members who attempt to charge in front of true first class passengers in order to gain overhead bin space. Should mention that this was stopped by a friendly but stern gate agent at Indianapolis! Will continue to use AA in the future.

American Airlines review - by L Campagna

19 October 2007  Customer Trip Rating :

DFW-NRT. The Admiral's club at DFW is OK. They neglected to tell me that they had given me a complimentary beverage coupon, so I paid for my drink (rather expensive too). There is good legroom in business class but this was an old 777 so the seats were tired and didn't function well. Recline was nowhere near horizontal. The service was mixed. Sometimes very good, other times non-existant. The flight attendants just seem crabby. The food was mediocre. My legrest didn't function but finally one of the attendants in coach temporarily fixed it. The entertainment was poor, very few choices and you are limited to watching movies at scheduled times.

American Airlines review - by D Rosen

18 October 2007  Customer Trip Rating :

JFK-SFO. American is trying to upgrade the interiors of some of the older planes. This flight was on an upgraded 767-300. I really don’t like the new first class seats on this plane at all. There is still plenty of leg room, but the width seems less. The seat and surrounding area feels much more cramped to me in spite of decent leg room. Another issue is the new, flimsy, hard to work with "tray tables". These are supposed to be more user friendly but I find them very awkward and irritating. I hope the new configurations of business class planned for the 777's is a better improvement. The new mini-entertainment package however is a nice addition. Service was generally good with helpful and friendly attendants.

American Airlines review - by Vincent Wang

17 October 2007  Customer Trip Rating :

BOS-SFO Economy. Flight operated by an aging Boeing 757. Legroom okay, but most of the seats were broken. Drinks complimentary, but food had to be bought ($5 for a sandwich, $3 for chips). Entertainment very basic, with one movie and a few short programs, for which they charged for headsets ($2). Flight attendants weren't very friendly, and ultimately seemed more interested in selling the things I mentioned earlier.

American Airlines review - by T Triche

17 October 2007  Customer Trip Rating :

JFK-LAX economy class. Seated at row 34J on a B767-200. Aircraft was somewhat dark and dingy also worn looking as thought it had not seen a good cleaning in a while. Crew was pleasant enough, though not much cabin presence. Seats terribly uncomfortable, and I guess this being an older airplane, no "at your seat" entertainment offered. Flight was advertised as "food for purchase" but unless I fell into a deep sleep, I really don't remember food being offered for purchase. Baggage delivery at LAX exceptionally quick. Very average trip, not bad not great.

American Airlines review - by S Srinivasan

17 October 2007  Customer Trip Rating :

ORD-DEL in First. When traveling First, you have access to the "Flagship Lounge" at ORD, which is a bit nicer than the Admirals Club - drinks and WiFi are free and views are nicer, though computer workspace is lacking. A pre-departure drink offered - juice, water, or champagne. Dinner service very good - tasty, large portions, and presented well. In addition, FAs didn't disturb you to serve breakfast later if you were asleep - it was held for you and would be served on request once you woke up. Drinks refilled several times between takeoff and end of the meal. The Flagship Suite was comfortable for sleeping, and the ottoman which doubles as a foot stool was a nice touch. Two main complaints: the seat controls were extremely difficult to figure out, and the IFE is poor by F standards - not AVOD, no games, and a rather poor selection. I got this seat as an upgrade award, which was a nice treat, but would I pay full price for the F service on this route? Probably not.

American Airlines review - by Charles Russell

11 October 2007  Customer Trip Rating :

LHR-JFK-LHR economy on 777. Check in quick and efficient. Seats comfortable but legroom wasn't great. The food was BBQ chicken and vegetables - edible but rather small. A second drinks run followed by the snack box. IFE on small touch screens but films were decent. FA’s professional and very friendly. Check-in on return was easy as was security. Terminal 8 quiet at 7am with lots of space to lounge about. We were served breakfast which was stupid because by the time it was served it was lunch time. Again, professional FA’s. Maybe because of the £250 return fare, I would fly AA again on price and professionalism.

American Airlines - by J Phillips

9 October 2007  Customer Trip Rating :

DFW to MSY on an MD-80 with outbound service in first class via elite upgrade and return in economy (also on an MD-80). First class check-in was pleasant enough though we later discovered that the agent deducted too many upgrade coupons (necessitating a call to get this corrected). Our outbound flight was an hour late boarding because of missing crew, who we were repeatedly told were "on the way". Once the flight crew finally arrived we boarded, but when we went to push back a storm moved in. Though the door was already closed we were then told by the captain that due to lightening within 15 miles of the airport that the ground crew had sheltered and that they could not push back the jetway, therefore, we were stuck at the gate. Due to this we could not queue in line for take-off so we missed our slot in line causing yet another lengthy delay on the tarmac. At this point the time spent on the plane had already exceeded the time we would spend in flight to New Orleans. I do understand that the airlines cannot control the weather, but they can control how they schedule their crews, the availability of back-up crew members, etc. Once on board and in flight we were offered a beverage (though no meal - even in first class - as this is a short flight). We were told that no coffee or tea was available because there was no potable water on board due to a problem. After ordering one drink I was told that I couldn't order that again because they were now "out" of that particular liquor. We each received what is surely the smallest packet of snack mix I have ever seen. When I had the temerity to ask for a second bag (as did other first class passengers) the request was eventually granted but not without a lecture from the FA about how "I'm going to have to dig into the provisions for the return flight passengers to do this and they're going to be mad at me." Simply ridiculous. Upon ordering a second cocktail (not the same, mind you) I was then told that they were now out of that liquor, too. It's not as if they didn't have time to provision the aircraft during the one hour that we sat at the gate prior to boarding and when there was no storm to harass the ground crew. All in all a very poor flight, though routinely AA. On the return we found that we had been shorted the upgrade coupon on the outbound and the check in agent was unable to help us with that so we flew in economy. Other than that the return flight in economy was uneventful as it should be.

American Airlines - by P Marchiori

5 October 2007  Customer Trip Rating :

BRU-JFK-ORD, ORD-BNA, BNA-ORD-BRU all economy class.I was quite impressed by care and politeness of the cabin crew - but then they served the meals, and the overall experience dropped quite a bit. All flights on time, planes (B763, MD-80) clean, great crew but cramped seat (on a 8 hours flight is not nice to touch the front seat with your knees), not so good entertaining system and really bad food.

American Airlines - by S Srinivasan

5 October 2007  Customer Trip Rating :

LAX-DFW in First. Interesting service onboard, in that the plane used was a B767-300, and seats were the new AA international Business Class seats, with 50 inch pitch and lie-flat feature, minus the IFE player. Needless to say, the experience was comfortable for a 3 hour domestic flight. Although it was a mid-afternoon flight, a lunch was served, which was pretty tasty. Three drink services were offered, one upon boarding, another before lunch, and a final one with lunch. F cabin was full, but FAs reasonably pleasant and efficient. Bags took awhile to come out on the carousel, but at least mine made it. Nice flight - too bad they don't use the upgraded 767s on more domestic legs.

American Airlines - by M Forrester

30 September 2007  Customer Trip Rating :

ACA (Acapulco Mexico) - ORD First Class. Meal fantastic and very good service although plane is old and does not live up to the standards of first class. Seat did not have a leg rest which made it very uncomfortable to try and sleep as the flight was 5.5 hours long. The food and service was good but the MD80 planes and terrible interior / seats made me give it 2 stars.

American Airlines - by B Stewart

30 September 2007  Customer Trip Rating :

JFK-SFO in First. Aircraft downgraded from 767 to 757 so there was much angst at the gate as many passengers were denied boarding. For a premium transcon service the 757 was the pits. Mediocre food, no digiplayer and antiquated seats that prevented any kind of sleep meant the 5+ hours went by very slowly. There was a little entertainment from the forward galley as some of the crew talked long and very loudly about their problems with scheduling. The only upside of this flight was the Purser who was a true professional and appeared to be the only crew member who took any pride in what she did. The 1 star is for the Purser - other facets of this flight don't even deserve a zero.

American Airlines - by Vincent Wang

30 September 2007  Customer Trip Rating :

LAX-IAD Economy. Flight was operated by a 737, and seating was quite cramped (tight legroom). Only beverages were served on this 4 hour flight, with snacks available for purchase. Entertainment was virtually non existent, with just one movie shown.

American Airlines - by Gregg Hillier

27 September 2007  Customer Trip Rating :

JFK-SFO-LAX-JFK in First on all segments. I was impressed with the improvements made to JFK Terminal 8 - very bright and airy. As I was in First on a Transcon Intinerary, I was allowed to go to the Flagship lounge, which was very nice although crowded as there were 3 flights to Heathrow leaving at the same time. Free drinks, good food choices. Now for the flights - JFK to SFO was nearly empty in first and I received outstanding service. Food was just fair, although the sundae was great. Seats had been updated and Digi-Player provided although I watched my own that I brought . Connected thru LAX on the return - Flagship lounge at LAX nice but limited food. Great return flight Crew - comfy seats, great service, but food was mediocre. AA seems to be making some strides in service - the Purser mentioned that Crew Scheduling is very selective who works the Transcons in Premium Cabins

American Airlines - by S Blackburn

21 September 2007  Customer Trip Rating :

LAX-JFK on a red eye, in business. Perfect onboard service - extended period with no announcements, with those that were made pitched with exactly the right tone (even cracking jokes e.g. "the centre overhead bins are smaller, so are perfect for hand bags, rucksacks, presents you've bought for your cabin crew, and other small items.") Cabin crew patrolling business and offering meals and DVD players to those still awake - very tasty beef salad, though wines were poor. Good thick blankets too. One note of caution would be to avoid the front of the cabin if you want to sleep, as there is glare from the big screen. This all made up for the poor service we received when entering the lounge (to which we were entitled having just arrived on a QF business class flight). Eventually we gave up and waited for the front desk lady (who had argued that it didn't count as it wasn't QF operated) to go off duty; the subsequent staff member happily let us in. In the lounge, it wasn't made clear that soft drinks were free at the bar, and the choice of free food was very limited indeed. On board would get 5 stars, but the lounge only gets 2.

American Airlines - by Mike Kwan

18 September 2007  Customer Trip Rating :

LAX-ORD-MCO. LAX check-in. As I have an E-ticket, the staff said I must use the self check-in counter. First two machines did not work and the third one finally OK. As we have checked baggage, we still need to go to the staff counter. After baggage weighing, the staff said, "Go to TCA". What does it mean? After asking two more times, she finally explained clearly that means we have to bring our baggage to the security booth by ourselves. After that, I understand "TCA" is a common term in USA airports, but do they know what is "AER" in Hong Kong or "UDR" in Bangkok or "HPSD" in Sydney? America Airlines staff feels that you are a fool when you don't know what is "TCA". For the flight, it is an OK S-80 plane. LAX-ORD is an overnight 5-hour flight. When we asked for blanket, we were told that there were only 10 blankets in the plane and they were all used by other passengers. ORD-MCO delayed by 1.5 hours and we arrived Orlando safely. Honestly speaking, my experience with American Airlines was very bad. But given the good price US$338 LAX-MCO return (with FFP milage) and grade A safety, I have to use it again.

American Airlines - by K Lim

18 September 2007  Customer Trip Rating :

Business Class JFK-LHR. Almost full cabin but service above average. Bulky duvet provided with Bose headphone. Dinner average - choices of chicken, beef or lamb and a meatless pasta choice for us who don't eat meat. Pre departure drinks offered. Pre landing breakfast was a lot better than dinner. All in all a fairly pleasant flight. Very tired 777 aircraft. For the price you pay for a business class ticket you expect better layout in the business class cabin. AA still has the 2x3x2 layout in business class - probably be acceptable in the 90s but this is 2007, all business class seats should have direct aisle access especially on overnight flight. 4 star for cabin crew, 3 star for meals and beverages and 1 star for seat comfort.

American Airlines - by K Jokinen

12 September 2007  Customer Trip Rating :

BOS-LAX was delayed due to security, fair enough. Onboard, during the 6 hour flight no free meals were served, you could only purchase food with expensive prices. However, as we were sitting at the back there was no food left to buy during the whole flight. My bag was also delayed for four days. Hope that will not have to use American Airlines again. The only redeeming feature was nice ground staff at BOS.

American Airlines - by E Moser

12 September 2007  Customer Trip Rating :

Used America Airlines for the first time - got a good price for the 3 leg journey and as seat pitch was described as being 34" we chose AA above other operators. Attendants ok but rather bossy. Food pretty awful as vegetarians we got some weird and unappetising food but at least they supplied vegetarian food unlike some others. Plenty of drinks supplied throughout flights LHR-JFK, JFK-LAX and LAX-LHR. Unfortunately we had dreadful seats at the back of the plane on the last leg - the seat pitch nowhere near 34" - very, very cramped, freezing cold and extremely uncomfortable.

American Airlines - by S Knight

11 September 2007  Customer Trip Rating :

LGW-DFW-ABQ return. Food reasonable but could have been better, sufficient drinks offered. FA's of mature years, efficient and sensible - although one was rather abrupt when asked a question about landing cards. IFE ok. In general a good flight and an airline I would recommend.

American Airlines - by D Stanlick

11 September 2007  Customer Trip Rating :

LGW-DFW-LAX Economy out and Business back via miles and co-pay. Not flown American for several years and along with most other airlines they have downgraded a bit due to competitive fares and now charge for alcoholic drinks and for snacks on the internal flight. Cabin Service and food was good and personal seat back entertainment good - although more choice would be nice. Used miles and co-pay for business class on return trip which was excellent - plenty of legroom, excellent food and service and I slept which I generally don't manage to do (Bose headphones and duvet helped). I would certainly fly AA again and although indirect from Gatwick rather than direct Heathrow I didn't mind the additional time. Self-service check in at LAX was quick and efficient - just scanned passport and got boarding passes out - much better than long check-in at LGW due to security - don't get why they are more relaxed in LAX/DFW though? Ticket purchased in their sale and very good value for this route.

American Airlines - by David Elliot

2 September 2007  Customer Trip Rating :

LHR to MCO via MIA in economy. The international legs of the trip onboard Boeing 777 were very good and better than Virgin. Legroom just acceptable and appeared slightly better than Virgin. IFE OK. The food was good outward, but a bit dire coming back and the Flight attendants were helpful on both flights. The internal legs were nothing special but on time and we were only in the air for 45mins so no complaints. My only issue was the transfer at Miami going out. The bag handling arrangements seemed a bit hit and miss but they worked. Going back was better as the luggage was ticketed for the whole journey. All in all a better experience than I was expecting and I would certainly fly AA again especially at that price!!

American Airlines - by Chris Van Dreumel

2 September 2007  Customer Trip Rating :

MSY-ORD Economy Class. AA charge for snacks onboard ($3). Check in at New Orleans (MSY) quick and efficient. There was a beverage service and a snack sale on the 2h30m flight. AA is pretty good, but they could provide some sort of free snack.